Who We Are

Urban Insight is a leading digital agency creating innovative websites and web applications for organizations that make a difference. We specialize in solving complex problems through website and web app strategy, design, and development using open-source content management systems (primarily Drupal and WordPress, and headless architectures). Our clients include some of the most well-known museums, nonprofits, universities, and cultural institutions. Urban Insight has been in business for nearly 25 years and continues to expand each year. We thrive on having a professionally rewarding environment where team members are encouraged to grow, collaborate and focus on meaningful work.

The Opportunity

We are seeking an organized, sharp, and motivated Digital Project Coordinator to own the management of our Support clients. This role sits at the intersection of project management, task prioritization, and technical support delivery. The right candidate manages support workflows with confidence, translates client requests and goals into clear developer instructions, maintains site security and updates, and thrives on delivering steady enhancement solutions.

At Urban Insight, strong project management means you’ll regularly operate across a range of support and maintenance functions. On any given week you may be running QA on small updates, configuring analytics, writing brief requirements, prioritizing tickets, or coordinating with developers. If you thrive on variety, steady pacing, and helping clients maintain their long-term digital investments, you’ll fit right in. If you want a role where your ownership is real and your impact is visible, this is it.

Qualifications

• Minimum of one year of project management or project coordination experience, preferably at a digital agency in web design and development.
• Demonstrated ability to coordinate and prioritize support requests.
• Proficiency with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues.
• Strong client communication and presentation skills.
• Ability to produce concise, clear, professional memos, documentation, and ticket requirements.
• Active use of AI tools in your current workflow to improve project delivery efficiency.
• Bachelor’s degree in a related field or equivalent experience.
• Previous success working remotely.
• Solid understanding of Agile or ticket management practices (Scrum and Kanban processes) is a plus.

Responsibilities

• Service Desk & Support Delivery - Own day-to-day coordination, prioritization, and management of work for Support clients and the Service Desk. Keep client websites secure and up-to-date, address enhancement requests, and guide clients through documented planning, quality assurance, and launch processes for updates.
• Client Relationship Management - Serve as a dependable client contact for Support accounts. Proactively communicate ticket status, guide clients through request scoping, and present progress or requirements confidently in check-in meetings.
• Project Management & Execution Support - Shadow Senior Project Managers on large-scale, complex client engagements to learn agency delivery methodologies and project lifecycles, while actively supporting day-to-day execution, including shepherding development tickets, meeting scheduling and summaries, performing QA testing, and managing content entry.
• Process & Delivery Excellence - Manage support schedules, project budgets, and ticket scopes proactively. Participate in internal team and client meetings, evaluate minor technology frameworks or enhancements, and maintain high organization standards for ticket tracking.
• Tool & AI Exploration - Learn and utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency and share helpful insights with the project management team.

Success Metrics

In your first 3 months

• Build full proficiency with Urban Insight’s PM toolset, support workflows, and service desk processes.
• Take ownership of the active support client queue and establish yourself as a dependable point of contact for client requests.
• Collaborate with developers to systematically resolve at least one bottleneck in the current service desk queue.
• Audit the current support tracking process and propose one minor improvement to PM leadership.

By the end of your first year

• Maintain a high level of support client satisfaction, delivering minor website enhancements on time and within budget parameters.
• Master the ticketing and deployment verification process, ensuring zero post-deployment defects on verified support updates.
• Manage and prioritize the service desk workload independently with minimal escalation required for routine tickets.
• Contribute to updating documentation standards for recurring client maintenance tasks.

Your Career Path

The position offers multiple career paths within Urban Insight. The most likely path for a high-achieving team member is to grow into a Senior Project Manager over time.

Location & Availability

• Work from any location in the United States, available 9am - 5pm in any U.S. time zone.
• Our office is located in sunny Los Angeles, CA. This position is available for fully remote (U.S. and Canada ONLY), partially remote (a few days in the office), or in-person in our L.A. Office.

About Urban Insight

• Urban Insight is a Los Angeles-based digital agency with over 30 team members.
• We work with some of the best-known museums, nonprofits and other institutions, such as LACMA, The Broad, University of Southern California, City of Los Angeles, and the Japanese American National Museum.
• We’re the top-ranked Web development and Drupal agency in Los Angeles, according to Clutch, an independent analyst. Have a look at what our clients say about us.
• We’ve won numerous design awards including such as for our work for Stay Housed Los Angeles and the National World War 1 Museum & Memorial.
• We take on cutting edge, challenging projects for appreciative clients, and have a supportive and team-based approach to projects.
• We plan, design, and create innovative websites, and we often use open source web content management systems like Drupal and WordPress.
• We design and develop custom applications using tools like Angular, React, Next.js node.js, PHP, Javascript, Bootstrap, Tailwind, and MySQL.
• We have a clearly-defined project management methodology and case management system.
• We run on the Entrepreneurial Operating System.

Why Work at Urban Insight

• We take on interesting, meaningful projects for appreciative clients
• We offer a flexible working environment - work from anywhere in the United States
• We work with you to create a career path that works for you
• The average employee tenure is ~6 years
• We’re stable and growing. We’ve been in business for ~25 years and continue to grow each year
• We offer a casual and flexible working environment with plenty of opportunities for growth for the right candidate
• We believe in a reasonable life/work balance and enjoy 40-hour work weeks
• We allocate resources and time for training and professional development
• We have weekly events to keep the team connected: Lunch & Learns, Office Hours, and Game Breaks
• There are many more reasons.

Compensation

We offer a highly competitive salary, which depends on your qualifications and experience. Our salary package includes:

• $55,000 - $70,000 salary depending on experience
• Medical, Dental and Vision insurance (95% employer-paid for you)
• Paid time off (15 days increasing to 20 after four years)
• Holiday time off (~10 days per year)
• Company-sponsored 401(k) plan with employer match
• An annual customized training plan and time to study
• Performance and compensation reviews annually

To Apply

Please apply on this page. This position is open until filled.

Thank you for your potential interest in working with us at Urban Insight.

• Design, develop, and maintain Android applications using Java and Kotlin to deliver engaging user experiences.

• Collaborate with cross-functional teams, including UI/UX designers and backend developers, to gather requirements and ensure seamless integration.

• Write clean, efficient, and maintainable code following best practices in mobile application development.

• Participate in the entire app development lifecycle, from concept to deployment, ensuring timely delivery of high-quality software.

• Troubleshoot and debug applications to optimize performance and responsiveness.

• Stay updated with the latest trends and technologies in Android development, implementing new features and enhancements as needed.

• Contribute to code reviews and provide constructive feedback to team members to maintain code quality.

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.

• 1-2 years of experience in Android application development.

• Proficiency in Java and Kotlin programming languages.

• Strong understanding of Android SDK, application architecture, and best practices.

• Experience with RESTful APIs for backend integration.

• Familiarity with version control systems, preferably Git.

• Knowledge of mobile UI/UX design principles.

• Strong problem-solving skills and attention to detail.

• Ability to work effectively in a team-oriented, agile environment.

• Experience with automated testing and debugging tools is a plus.

• Hybrid working model

• Social and medical insurance

• Transportation

About RDA

RDA is a strategy-first, AI-driven digital consultancy that partners with enterprise organizations to deliver scalable digital solutions across strategy, engineering, and data. Proud to be a multi-year Great Place to Work certified company.

Location

Remote within the United States.  We are primarily interested in candidates who reside in the Eastern or Central regions and can collaborate during EST business hours.  Due to current hiring restrictions, we are unable to consider candidates who reside in California, Colorado, Oregon or Washington.

The Role

We’re seeking a Software Engineer to design, build, and deliver modern applications using Microsoft and JavaScript frameworks. This role is ideal for a developer who thrives in full-stack environments and is eager to integrate AI into the software development lifecycle. You’ll collaborate with cross-functional teams to create scalable solutions that power real business impact.

What You’ll Do

• Develop and deploy applications using React.js, Next.js., Node.js, NET/C#, and headless DXP platforms.
• Apply AI tools and best practices to enhance coding, testing, and delivery workflows
• Collaborate with stakeholders across industries, including manufacturing, financial services, and retail
• Contribute across the full stack, including user interfaces, databases, and services
• Support third-party integrations and deployment activities
• Participate in Agile Scrum ceremonies, helping to estimate and plan work
• Grow your skills through RDA’s Continuous Learning program, which provides bonuses for achieving training goals, learning objectives, and certifications

What We’re Looking For

• 2–4 years of professional software development experience in a cloud environment using React.js and Next.js
• Experience integrating AI tools into the software development process
• Understanding of .NET fundamentals and familiarity with Agile and Scrum methodologies; experience with C# is is plus
• Helpful qualifications include experience with Node.js, a CMS (ideally headless), and a bachelor’s degree in Computer Science or a related field

Why Join RDA?

• Collaborate with teams solving real business problems through modern development and AI
• Work on high-impact projects across multiple industries
• Grow in a learning-focused, supportive culture
• Enjoy flexible remote work and competitive compensation

Ready to Make an Impact? Apply today to meet our team virtually and discover why RDA is the right place for your next career move.

No third parties, please. Only U.S. Citizens or U.S. Permanent Residents need apply.

Please whitelist the domains “lever.co” and “hire.lever.co” with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

N8N Automation Specialist

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a N8N Automation Specialist to start immediately!

Duties and Responsibilities include but are not limited to:

• Workflow Automation: Developing n8n workflows and administering monday.com (including their APIs).

• Integrations: Connecting OpenAI/AI-agents, Gmail/Google Workspace, and QuickBooks Online.

• Development & Support: Writing JavaScript and/or Python, managing databases, handling webhooks/authentication, and doing error logging/troubleshooting.

• Project Management: Managing outside developers, documenting procedures, testing, and user training.

• Process Improvement: Continuously optimizing their workflows.

Required Tools

• N8N

• Monday.com

Qualifications:

• Technical Background: Experience with APIs, webhooks, and database authentication. They should also know JavaScript and/or Python.

• Systems & Troubleshooting: Ability to handle error logging, system monitoring, and troubleshooting.

• Project Management: Experience managing outside developers, running technology projects, and doing continuous process improvement.

• Documentation & Training: Ability to document procedures, test workflows, and train internal users.

• Schedule: Must be available part-time from 9:00 AM - 1:00 PM CST.

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: US work hours (20 hours per week, Part-time)

Location: 100% Remote

Salary Package: Up to ₱30K/month

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

₱25,000 - ₱30,000 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us

Wild Alaskan Company’s mission is to accelerate humanity’s transition to sustainable food systems by fostering meaningful, interconnected relationships between human beings, wild seafood and the planet.

We deliver wild-caught, sustainable seafood to households across the United States. Powered by our custom-built eCommerce platform and three generations of history and expertise in the Alaskan fishing industry, we constantly strive to meet our promise of a top-notch product and experience. And we do it all in a fully-remote environment that is fast-paced, challenging, and fun.

About the Role

You are the face of Wild Alaskan when it comes to interacting with our members and potential members. As a digital fishmonger, our company relies on you to embody our values and to share our mission with our members. When something goes wrong with a delivery, you’re the first responder. If someone just wants to chat about seafood and sustainability, you’re there to hear them out. If a visitor isn’t so sure about what we do or why we’re worth it, you help them understand who we are and why we’re different.

Core Responsibilities

• Respond to inbound inquiries from members and future members across multiple channels including live chat, email and phone.
• Maintain a high-satisfaction rate from members and keep our first response time below one minute on chat and one hour across all other channels, all while building member loyalty.
• Assist members with inquiries concerning order issues, cooking and recipes, account management and more, all while building relationships.
• Communicate with empathy and always put the member first in all email, live chat and phone interactions.
• Report on member behavior and bugs, and generate content derived from anecdotes and analytics.
• Represent the company’s values and mission in each interaction.
• Participate in continuous improvement weekly meetings, as well as daily stand-ups to go over open conversations, learnings from yesterday and goals for the day.
• Other duties and special projects as assigned.

Requirements

• Impeccable writing skills - from email, to live chat, to Slack, written communication is the backbone of our internal and external operations
• Excellent relationship building skills and a level of empathy that is off the charts - our team succeeds when we uphold the same standards with our members as we do with ourselves
• Passion for helping people - you won’t stop trying until our member is happy
• A successful track record working in a high volume environment - could be tossing pizzas or previous eCommerce experience. What we really mean is that you must be willing to adapt to change and embrace growth
• Ability to solve problems by thinking analytically and creatively- we’ll show you the process, but your success will depend on your ability to implement on your feet
• A high attention to detail - being detail oriented helps in a fast- paced environment
• Team-first attitude - Our team works remotely using Slack/Zoom/Intercom, covering 7 days per week (don’t worry, you’ll only work 5), and we rely heavily on our peers to help one another

Nice to Haves

• Previous employment at an eCommerce and/or food company
• Familiarity with the latest eCommerce trends
• Inbound sales experience
• Experience using customer support software such as Intercom, Aircall, or other SaaS tools

The salary for this position is $42,500. Wild Alaskan’s benefits package includes health, vision, and dental insurance, a 401k, up to 10 company holidays, safe/sick time, vacation, parental leave and more, as well as a delicious box of free fish every month.

Wild Alaskan participates in E-Verify. Please see the Notice of E-Verify Participation and Right to Work posters for more information.

Diversity of backgrounds and perspectives makes us stronger. We’re committed to creating a work environment that fosters growth, celebrates diversity and fundamentally makes all teammates feel welcome, accepted, nurtured and respected. As an equal Opportunity Employer,  Wild Alaskan Company does not discriminate against candidates on the basis of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact people@wildalaskancompany.com. Please note this email cannot provide application status updates.

Aspen Publishing has always been at the forefront of legal education, as is our exciting new program, JD-Next, which serves as a new law school entrance exam, as well as prep program for Undergrad Pre-law, and a bridge program for accepted 1L students.  As part of JD-NEXT, we offer an online course to help prepare students for the exam and Aspen is offering FALL 2026 internships to current/rising 2L/3L Law Students or recent grad and able to work during the fall and over Winter Break to serve as Course Assistants.  Responsibilities include tracking students’ progress, providing feedback on writing assignments, answering questions, and encouraging engagement. The internship requires 8-10 hours/week, at a rate of $20 per hour.  5 hours of asynchronous, Self-paced training begins week of August 31st. There are two cohorts, one eight-week course begins on September 14th and the other begins on December 7th, with testing on 11⁄17 and 11/21/26 for the September course and 2⁄9 and 2/13/27 for the December 2026 course.

TITLE: Course Assistant Internship

REPORTS TO: Director of JD-NEXT

DEPARTMENT: JD-NEXT

FLSA STATUS: NON-Exempt

LOCATION: REMOTE

RANGE: $20/hour

POSITION SUMMARY: Responsible for providing support to aspiring law school students enrolled in the JD-Next course by tracking student progress, providing feedback on writing assignments, answering questions, and encouraging engagement. Internship requires 8-10 hours per week for the duration of the cohort.  Intern must be a current/rising 2L/3L Law Student or recent grad and able to work during the fall and over winter break. Preference given to Candidates with experience as TAs, Mentors, Tutors, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support large group of students virtually:
  • Respond to emails within 24 hours
  • Provide individualized feedback for students on each students’ weekly discussion posts – this will be the largest part of your work as you will have approximately 55-60 students each with 2-3 posts each week
  • Send weekly email to each student summarizing strengths and opportunities for improvement
  • Track students’ participation weekly for your assigned section and check in with students who are falling behind
  • Hold scheduled office hours (30 minutes per week)
  • Flag repeated questions for an FAQ
  • Identify and collect feedback from students
• Complete the training
• Record and post a welcome video to the course website
• Meet all required deadlines
• Maintain open communication with leadership
• Attend a weekly Course Assistant Staff meeting
• Provide coverage for other Course Assistants as needed
• Track tasks performed accurately and document daily progress
• Track work hours accurately and document in timesheet for payroll
• Other duties as assigned

QUALIFICATIONS:

• Current/rising 2L/3L law student or recent grad required
• Experience as a TA, mentor, tutor, or similar role strongly preferred
• Ability to record and post videos and use video conferencing such as Zoom or TEAMS
• Understanding of Contract Law required
• Ability to support students in a large, virtual environment and capacity to give written, constructive feedback on a weekly basis to each individual student required
• Ability to track work hours and tasks performed accurately and document daily progress required
• Proficient in Microsoft Office, Excel, Word, PowerPoint
• Strong Attention to detail and ability to execute plans on time and with quality required
• Comfortable working in fast-paced and deadline driven environment required
• Strong interpersonal and oral/written communication skills required
• Ambition to take on new projects and opportunities as assigned
• Troubleshooting and problem solving
• Prioritization and multitasking skills
• Demonstrated ability in working independently and as part of a team

PHYSICAL REQUIREMENTS:

• Ability to sit for extended periods of time
• Ability to work on computer for extended periods of time
• Ability to listen and speak carefully while interacting with others
• Ability to lift up to 10 pounds occasionally

ABOUT US: Aspen Publishing, a UWorld Company, is a leading provider of educational content and digital learning solutions to law schools in the US and around the world. Aspen provides best-in-class solutions for legal education through authoritative textbooks written by renowned authors and breakthrough products such as Connected eBooks, Connected Quizzing, and PracticePerfect. Our JD-Next Program, which includes an online course and high-stakes law school admissions test delivered multiple times per year, is designed to support aspiring law students through high-quality test preparation and academic resources.

The salary range provided is a good faith estimate representative of all experience levels. Aspen considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

In addition to competitive compensation, we offer a wide array of benefits including your choice of health and dental plans, generous paid time off and holidays, 401k with employer match, and an array of voluntary programs to cover all of life’s eventualities, from accidents to critical illness and pet insurance.

EOE disability/veteran

About the Institute for Nonprofit Practice

The Institute for Nonprofit Practice (INP) works to ensure that the nation’s nonprofit, public sector, and social impact leaders have the skills, knowledge, networks, and confidence to boldly advance their organizations and missions and build a more equitable future for all.

INP serves social impact leaders who are driving solutions to some of the most pressing issues of our time. Nonprofits constitute the third-largest sector of the U.S. workforce – nearly 1 in 10 workers – yet the sector continues to face a chronic deficit of investment in the people who power it. The types of peer-to-peer learning and exchanges that INP offers are needed more than ever as the sector wrestles with a set of challenges that have mounted over the past few years – including workforce shortages, high burnout and turnover rates, and a rising demand for services – that can significantly undermine organizational effectiveness. With an 18-year track record of delivering programs that measurably increase leaders’ key leadership skills, confidence, and networks, INP is committed to meeting this moment by continuing to empower social impact leaders to adapt and thrive amidst these obstacles.

About the role - Development Operations Coordinator

The Development Operations Coordinator plays an essential role in building and maintaining the infrastructure that powers the Institute for Nonprofit Practice’s (INP) fundraising efforts. Working collaboratively with the entire development team, this role ensures INP’s data, systems, and processes are seamless, accurate, and scalable to equip social sector leaders nationwide. You will play a critical, hands-on role in managing the backend operational lifecycle of all giving streams—including individuals, corporations, and foundations—ensuring data integrity and smooth administrative workflows.

To thrive in this role, you must be exceptionally detail-oriented, systems-minded, and driven by curiosity. You are someone who loves finding order in data, optimizing workflows, and ensuring nothing falls through the cracks. While your work is primarily behind the scenes—managing Salesforce databases, processing gifts, generating reports, and tracking pledge pipelines—you understand that strong development operations are the foundation of meaningful donor stewardship and organizational growth.

Your responsibilities will include:

• Gift & Pipeline Operations
  • Manage donor meeting logistics: Own the administrative execution of donor meetings, including scheduling coordination, confirmation management, and tracking post-meeting action items within Salesforce.
  • Administer gifts and pledges: Execute the backend tracking of all donations, ensuring pledges are accurately recorded, tracking pipelines, and ensuring internal records match financial inputs.
  • Coordinate the proposal calendar: Own and maintain the master proposal calendar to track upcoming grant deadlines, submission requirements, and compliance milestones for all institutional funders.
  • Support proposals and reporting: Gather, organize, and maintain the necessary organizational data, financial documents, and supporting evidence required for the assembly of funder proposals and reports.
• Database & Systems Management
  • Maintain Salesforce database: Serve as the team lead on database cleanliness, accurately logging all development activities, touchpoints, and donor records to ensure data integrity and support long-term retention.
  • Manage data tracking & reporting: Pull and analyze data from Salesforce and internal platforms to generate regular progress reports, track fundraising metrics, and inform team strategy.
  • Track team action items: Attend development strategy meetings as the primary note-taker to log, track, and prioritize operational next steps for the team.
• Campaign & Infrastructure Support
  • Support multi-channel appeals: Oversee the backend operations of print and digital appeals, ensuring donor segments and mailing lists from Salesforce are accurately pulled and synced with platforms like MailChimp or Eventbrite.
  • Manage event operations: Handle the data and technical logistics of special events, including managing RSVP tracking, processing ticket sales, and ensuring accurate post-event data entry.

Who you are

• Detail-Oriented: Accuracy and precision in data handling are your top priorities, ensuring reliable donor information and compliance.
• Resourceful and Adaptable: You’re at ease with ambiguity and rapid change. You possess a positive attitude and identify creative solutions to obstacles. You can juggle many important responsibilities at once, and you’re rigorous about prioritizing.
• A Humble Teammate: Nothing is beneath or above you. You are quick to always lend a hand or two! You are able to earn influence without authority and naturally seek to support small projects or large strategic goals.
• Mission-Oriented: You have an authentic passion for INP’s mission and a desire to foster practices incorporating diversity, equity, inclusion, and belonging.
• An Abundant Thinker: You believe that we are living in a world of abundant resources and that the right team of partners can make incredible things happen. You bring relentless curiosity and creativity to every task, project, and engagement.

What You’ll Need

• 2–3 years of relevant work experience.
• Strong professional writing and proofreading skills, with the ability to draft clear, error-free correspondence, agendas, and donor materials.
• Impeccable organization; you are highly detail-oriented, and someone who gets a real sense of satisfaction from producing polished work and managing smooth and orderly processes.

Why this role is compelling

A successful candidate will develop and grow a broad set of professional skills, honing them to the level of excellence in a demanding and fast-paced environment. You will work with, learn from, and grow alongside a high-performing and diverse team in which everyone is committed to the development of themselves and others.

This role is intended to serve as a professional development path for you. There is potential for the role to evolve within two to three years based on the particular strengths that you bring to the team, making this an invaluable opportunity to expand your nonprofit career.

Compensation & Benefits

INP provides a competitive salary that is benchmarked annually against Boston-area nonprofits. The hiring range for this position is an annual salary of $65,000 to $70,000. The final salary within this range will be determined based on the candidate’s qualifications and relevant experience.  Once an offer is made, we do not negotiate compensation.

Our comprehensive benefits package includes:

• Employer-covered health, dental, and vision insurance
• Flexible Time Off (FTO) for all team members
• Eleven paid holidays and winter and summer breaks for collective rest and restoration.
• 401(k) with a 3% employer match of employee contributions.

Location & Schedule

• Office Location: This role is based at our Boston office (1834 Centre Street, Boston, MA 02132).
• Office Schedule:This is a full-time position requiring at least two days per week in the office (Wednesday and Thursday).
• Remote Schedule: You are free to work from home during our regular office hours the rest of the week, but flexibility will be required to come into the office on additional days depending on team and workflow needs.
• Event Attendance:As a core member of the development team, you are expected to attend all INP fundraising and networking events.

The Application Process

INP has engaged Equitable Hiring Group to support this hiring process. To apply, please complete the short form to the right.

Please submit your application by Tuesday, July 14th. Our simple process makes it easy to apply early!

To ensure an equitable review, we ask that you remove the names of the schools you attended (both undergraduate and graduate) from your resume. Please retain the degree itself. For example, instead of “Greendale Community College - B.A. Economics,” simply list “B.A. Economics.”

This evaluation process will follow practices shown to reduce bias in decision-making and may be different from other application processes you have experienced.

The overall evaluation process will look to follow this anticipated timeline:

• Early July: Selected candidates will be asked to complete a short-answer questionnaire.
• Mid-July: Selected candidates will participate in a video interview with INP staff.
• Late July: Selected candidates will be asked to complete a paid, timed trial project.
• Early August: Selected candidates will participate in a video panel interview with multiple team members.
• Mid-August: Finalist candidates will come for an in-person interview and tour our office.
• Mid-August: Offer extended.
• Tuesday, September 8th: Anticipated Start Date

If you have any questions about the opportunity, please email [email protected].

Patient Technology Technician

Department: Patient Technology Support

Reports To: Patient Tech Manager / Patient Tech Team Lead

Location: Philippines  (Remote)

About the Role

PEAKE Technology Partners is seeking a compassionate, service-driven Patient Technology Technician to serve as the primary point of contact for patients navigating their healthcare portal. In this role, you will deliver timely, high-quality support to patients experiencing issues with portal access, account registration, password resets, and patient information management within a structured, SLA-driven support environment.

Our patient population skews heavily elderly, and many callers require step-by-step guidance through technical processes. Success in this role demands patience, empathy, clear communication, and a genuine desire to help. You will handle inbound contacts across phone and email channels, manage tickets through ConnectWise, and ensure every patient interaction reflects the highest standard of service PEAKE delivers.

This is the right role for someone who thrives under volume pressure, maintains a calm and professional presence, and takes pride in delivering a consistent, high-quality experience on every interaction.

The Definition of an “A” Player

A-Players are PEAKE’s star performers, and they exemplify PEAKE’s core values of Competence, Persistence, and Supportiveness. The work of an A-Player is always thorough and thoughtful, proving their competence in the role they hold on the team. They are punctual, professional, and maintain a positive attitude while constantly seeking to improve.

An A-Player demonstrates passion for their work and embraces opportunities to learn and grow. When faced with challenges, they remain persistent in pursuing effective solutions. Supportiveness is essential — A-Players actively build strong relationships with both patients and coworkers. By demonstrating these values, A-Players become leaders and influencers at PEAKE and are invaluable to our success.

What You’ll Do

Patient Support & Portal Troubleshooting

• Serve as the primary point of contact for patients contacting support via phone and email regarding patient portal access, account issues, and related concerns.
• Assist patients with portal registration, login troubleshooting, password resets, and account recovery in a clear, patient, and step-by-step manner — with sensitivity to elderly callers requiring additional guidance.
• Adapt troubleshooting approaches for callers contacting from the device they are attempting to access and request alternate callback numbers when needed to improve resolution efficiency.
• Guide patients through portal navigation, helping them locate and use features relevant to their care including messaging, appointment access, and health record review.
• Assist with patient updates, handling all data in strict accordance with HIPAA and data privacy standards.
• Proactively provide suggested solutions and next-step guidance — rather than waiting for the patient to ask — to reduce handle time and improve the overall experience.

Ticket Management & Documentation

• Log, manage, and resolve patient support tickets accurately and in a timely manner using ConnectWise as the primary ticketing platform.
• Document all interaction details, troubleshooting steps, and resolutions within each ticket, maintaining clear, audit-ready records for every contact.
• Maintain concurrent notetaking during calls to eliminate after-call wrap time and improve throughput efficiency.
• Identify and flag tickets at risk of SLA breach and escalate appropriately to maintain service quality and contractual compliance.
• Adhere to defined SLA response and resolution targets based on ticket priority (P1–P4).
• Contribute to internal knowledge base articles and standard operating procedures (SOPs) to support team consistency and onboarding.

Quality Assurance & Compliance

• Adhere to all QA standards as defined by the PatientTech QA program, ensuring call handling, documentation, and patient interaction quality remain consistently high.
• Participate in QA review sessions, accept feedback constructively, and apply coaching to continuously improve individual performance.
• Comply with all HIPAA requirements, company policies, and security standards governing the handling of patient information.
• Support CSAT processes by maintaining a professional, solution-focused approach in every interaction.

Communication & Collaboration

• Communicate clearly and professionally with patients across all support channels, adapting tone and language to the patient’s level of technical familiarity.
• Collaborate with fellow Patient Technicians, the QA team, and Team Leads to ensure seamless escalation management and efficient issue resolution.
• Participate in team huddles, shift handoff processes, and documentation updates to ensure continuity of service across all coverage hours.
• Escalate unresolved or complex issues to the appropriate team or Team Lead with full context and documentation to avoid patient re-explanation.

Continuous Improvement

• Participate in after-action reviews and ongoing process improvement initiatives to reduce repeat contacts and improve first-contact resolution rates.
• Stay current with portal updates, system changes, and new procedures that may affect patient-facing workflows.
• Proactively identify recurring patient pain points and share observations with the Team Lead or QA team to inform training and process updates.

What Makes Someone Successful at PEAKE

At PEAKE, success is defined by both performance and alignment to our core values:

• Competence — You take ownership of your work, continuously improve your skills, and deliver high-quality outcomes on every interaction.
• Persistence — You remain solution-focused, work through challenges, and follow issues through to full resolution.
• Supportiveness — You communicate with empathy, build trust with patients, and contribute to a collaborative team environment.

You also thrive in a metric-driven environment where performance is measured, tracked, and continuously improved over time.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in a related field is a plus.
• Prior experience in customer support, call center, healthcare support, or technical helpdesk role preferred.
• Experience with ticketing platforms such as ConnectWise or similar tools is an advantage.
• Comfortable navigating web-based portals, patient management systems, and standard productivity applications.
• Excellent verbal and written communication skills with the ability to explain technical processes clearly to non-technical patients, including elderly callers.
• Strong listening skills, patience, and empathy — particularly when supporting callers who are frustrated, confused, or less technically confident.
• Ability to multitask effectively: managing active calls, documentation, and ticket updates simultaneously.
• Strong attention to detail with the ability to maintain accurate records under volume pressure.
• Familiarity with HIPAA requirements and the importance of patient data privacy and confidentiality.
• Demonstrated sense of ownership, accountability, and follow-through in resolving patient issues.
• Positive, team-oriented attitude with a commitment to continuous improvement and professional growth.

How We Measure Success

Performance in this role is measured through key service metrics aligned to PEAKE’s operational standards, including:

• SLA Response and Resolution Compliance (target ≥95%)
• First Contact Resolution (FCR) rate (target 70–85%)
• Customer Satisfaction (CSAT ≥90%)
• QA evaluation scores and consistency of call handling quality
• Ticket documentation accuracy and completeness in ConnectWise
• Average Handle Time (AHT) trend and individual improvement over time
• Reduction in repeat contacts and callback volume
• Adherence to HIPAA, compliance, and security procedures
• Participation in team improvement initiatives and responsiveness to coaching

Success in this role means delivering fast, accurate, empathetic, and professional patient support while contributing to a stable, scalable, and high-performing support operation.

Why PEAKE

At PEAKE, you’ll be part of a team focused on building a modern, scalable support organization that prioritizes:

• Exceptional patient and client experience
• Predictable, high-quality service delivery
• Continuous improvement and professional development
• Strong team culture and operational accountability

Support Services Technician I (Tier 1) – PEAKE Technology Partners

About the Role

PEAKE Technology Partners is seeking a motivated and service-driven Support Services Technician I to serve as the first point of contact for our clients, primarily healthcare organizations across the United States.

In this role, you will operate within a structured, SLA-driven Managed Services environment, delivering timely, high-quality technical support while ensuring exceptional client experience. You will be responsible for resolving common IT issues, maintaining accurate documentation, and contributing to a predictable, high-performing service desk operation.

This is an ideal role for someone who thrives in a fast-paced environment, values accountability, and is passionate about delivering reliable, client-focused support.

What You’ll Do

• Provide front-line technical support via phone, email, portal, and remote tools within defined SLA targets
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and core business applications related to Health Care systems
• Accurately log, categorize, and document all service requests in ConnectWise
• Perform common service desk tasks including account provisioning, password resets, and access management
• Diagnose issues efficiently and drive resolution or escalation based on priority and impact
• Adhere to defined SLA response and resolution targets based on ticket priority (P1–P4)
• Maintain clear, professional, and empathetic communication with clients throughout the ticket lifecycle
• Escalate complex or high-impact issues to Tier 2 or specialized teams as appropriate
• Contribute knowledge base articles and support knowledge-centered service practices
• Follow up on tickets to ensure full resolution and a positive customer experience
• Support adherence to HIPAA, security, and compliance standards in all interactions

What Makes Someone Successful at PEAKE

At PEAKE, success is defined by both performance and alignment to our core values:

• Competence – You take ownership of your work, continuously improve your technical skills, and deliver high-quality outcomes
• Persistence – You remain solution-focused, work through challenges, and follow issues through to resolution
• Supportiveness – You communicate with empathy, build trust with clients, and contribute to a collaborative team environment

You also thrive in a metric-driven environment, where performance is measured, tracked, and improved over time.

Qualifications

• High school diploma required, Associate’s or bachelor’s degree in IT or related field preferred
• 6+ months of IT support experience (service desk or help desk environment preferred) (MSP highly preferred)
• Working knowledge of Windows, macOS, and Microsoft 365 environments
• Basic understanding of networking concepts (DNS, DHCP, VPN)
• Strong troubleshooting skills and technical aptitude
• Excellent verbal and written communication skills
• Customer-service mindset with patience, professionalism, and accountability
• Familiarity with ITSM/ITIL concepts and ticketing systems (preferred)
• Ability to work within structured processes and meet performance expectations

Preferred (Not Required) Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Fundamentals (MS-900, AZ-900, etc.)
• ITIL Foundation

How We Measure Success

Performance in this role is measured through key service desk metrics aligned to PEAKE’s operational standards, including:

• SLA Response and Resolution Compliance (target ≥95%)
• First Contact Resolution (FCR) rate (target 70–85%)
• Mean Time to Resolution (MTTR) by priority
• Ticket quality and documentation accuracy
• Ticket volume and productivity (tickets closed per day)
• Customer Satisfaction (CSAT ≥ 90%)
• Low ticket re-opened and escalation rates

Success in this role means delivering fast, accurate, and professional support while contributing to a stable, scalable, and high-performing service desk.

Why PEAKE

At PEAKE, you’ll be part of a team focused on building a modern, scalable MSP support organization that prioritizes:

• Predictable service delivery
• Continuous improvement
• Strong team culture
• Exceptional client experience

This is a remote position. Reports To: Redemption Online Department Head Classification: Part-Time, Non-Exempt, Remote (South Carolina Resident only) Schedule: Up to 19 hours per week, Remote • Sundays | 8:00am - 12:00pm • Monday - Thursday | 10:30am - 1:30pm Position SummaryThe Online Campus Ministry Assistant provides administrative, technical, and operational support for Redemption Online.

This is a remote position. Only LATAM-based candidates (bilingual in Spanish and English)We are looking for a talented and motivated Jr Developer/Programmer with a strong IT background to join our growing team.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives...

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives...

Dialer (US Sales Team)Department: OperationsEmployment Type: Full TimeLocation: ClientCompensation: ₱30,000 – ₱60,000 / monthDescriptionWe are seeking a detail-oriented and proactive Dialer to join our team. The Dialer will be responsible...

Dialer (US Sales Team)Department: OperationsEmployment Type: Full TimeLocation: ClientCompensation: ₱30,000 – ₱60,000 / monthDescriptionWe are seeking a detail-oriented and proactive Dialer to join our team. The Dialer will be responsible...

WHO IS RATEHUB INC?

We’re a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect. Every single team member, from product & engineering to sales & marketing, finance, operations, and everything in between is obsessed with one thing;  helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses - a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace and a content business across Ratehub and MoneySense. 365 days a year we deliver our users the best online mortgage experience, personalized Credit Card and Loans options, and cheaper auto & home insurance policies than they typically get from their existing financial adviser.

Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges; challenges that can be complex and often unexpected, but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right kind of people to join us and help lead us forward to continued growth.

We’re looking for a Renewals Specialist to join our Insurance team in Ontario, (fully remote role). Reporting to the Customer Service Broker Team Lead, the incumbent will have an exciting opportunity to join the fast growing Insurance brokerage for Ratehub - RH Insurance! The successful candidate will be motivated by working alongside a startup team, thrives in a fast paced environment, and is eager to grow with a rapidly expanding company.

YOUR RESPONSIBILITIES

• Provide quality customer service and professional expert advice to clients
• Proactively conduct renewal reviews to ensure customer retention targets are met
• Handle outbound calls to existing clients for renewal review as necessary
• Liaison with insurers, building and maintaining relationships
• Administer, support and complete policy changes within our company partner’s portals and websites
• Review policies and make recommendations as required
• Adhere to the underwriting criteria set out by our broker partners
• Coordinate and follow up on client documents
• Respond to incoming calls and service customer needs
• Give claims advice to clients, report claims, follow up on claims
• Strong Ability to multitask, prioritize, and manage time effectively

YOUR QUALIFICATIONS

• RIBO license required
• Minimum 2+ years of insurance experience
• Independent, ambitious and competitive
• Thrives in a fast-paced environment
• Positive attitude
• Looking to grow with a rapidly expanding company

CULTURE FIT:

• Members first - we prioritise the interests and needs of our members above all else. We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L.
• Growth mindset  - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions.
• Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company.
• Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile.
• Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate.

This job posting is for a currently open vacancy.

AI technology is not used in the screening and assessment process of our recruitment.

The estimated compensation range for this position is $54,000 - $64,000 CAD.

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

About Ratehub

Ratehub is Canada’s leading personal finance comparison platform, helping millions of Canadians make smarter decisions about mortgages, credit, and insurance. Our platform powers multiple licensed brokerage operations: mortgage brokerage, home and auto insurance, and life insurance — all under one roof. We are a team of ~200 people, headquartered in downtown Toronto.

The Role

This is an entry-level to junior role on our IT and Operations team. You will be the day-to-day hands supporting our employees, brokerage operations, SaaS platforms, and phone system — working closely with and guided by our IT/Tech manager and senior IT Specialist.

This role is ideal for someone 1–2 years into their IT career who wants to go broader than a traditional helpdesk position. You will get exposure to SaaS administration, VoIP phone systems, mortgage and insurance brokerage operations, and IT project work — all within a fast-moving fintech environment.

What You’ll Do

Employee Onboarding & Offboarding

• Set up accounts and access across Google Workspace, Slack, Salesforce, and other platforms for new hires, following established runbooks
• Coordinate laptop ordering, pre-configuration (Windows 11 and macOS), and shipping to remote employees Support new employees through workstation and account setup in their first days
• Deprovision accounts and wipe/reset hardware when employees leave
• Keep the hardware asset inventory accurate and up to date

Day-to-Day IT Support

• Handle Tier 1 support tickets: software issues, account access, password resets, MFA setup, and hardware troubleshooting
• Support employees on Windows 11, macOS, Google Workspace, and Microsoft 365
• Replace and order equipment as needed

Maintain and update the internal IT knowledge base and how-to guides

Provide basic software training to employees as needed

SaaS Platform Support

• Execute day-to-day SaaS administration tasks: user provisioning, deprovisioning, and licence assignments across core platforms
• Follow access control runbooks set by the IT Manager; flag anomalies or access requests that fall outside normal scope
• Assist with periodic licence audits and access reviews

Phone System Support

• Provision and manage extensions, voicemail, and basic call settings in our VoIP phone system under IT Manager guidance Troubleshoot common call quality and device issues for employees and brokerage teams
• Escalate complex routing or integration issues to the IT Manager

Brokerage Operations Support

• Serve as the first point of contact for IT and tool-related issues from our mortgage and insurance brokerage teams
• Triage and resolve common CRM and broker workflow tool issues; escalate vendor or system-level issues to the IT Manager
• Support operations teams during new tool rollouts and system changes

IT Projects & Compliance

• Assist with UAT, documentation, and stakeholder communications during IT projects
• Support security awareness training and compliance-related tasks
• Help with ad-hoc office IT setup and company events as needed

Required

• 1–2 years of experience in an IT support, helpdesk, or IT operations role
• Working knowledge of Google Workspace administration (user management, groups, basic settings)
• Comfortable supporting both Windows 11 and macOS experience with common SaaS platforms (Slack, Microsoft 365, or similar) from an admin or power-user perspective
• Strong troubleshooting and critical thinking skills — you know how to work through a problem methodically
• Clear communicator: you can explain a technical issue simply to a non-technical colleague
• Self-motivated and organized: you manage your own queue and follow through without being chased
• Positive attitude and a genuine interest in learning — this role grows with you

Nice to Have

• Any exposure to VoIP or phone system administration (3CX, Zoom Phone, RingCentral, or similar)
• Familiarity with Salesforce at any level (even as an end user in a previous role) is a plus
• Experience in a financial services, brokerage, or regulated industry environment
• Exposure to MDM tools (Hexnode, Jamf, Intune, or similar)
• Any IT certifications (CompTIA A+, Google IT Support Certificate, or similar)

Work Arrangement

• This is a hybrid remote role. You will work remotely most of the time, with occasional visits to our downtown Toronto office for monthly townhalls, company events, and infrequent on-site IT tasks. You will need a reliable high-speed internet connection and a space at home to occasionally store company laptops for new hire shipments. You will also need ship laptops to new employees using Fedex, UPS or common delivery methods​​​​​​​

This job posting is for a currently open vacancy.

AI technology is not used in the screening and assessment process of our recruitment.

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11373 Administrative & Operations Virtual Assistant (Mental Health Practice)/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Michigan-based mental health practice is seeking a compassionate, highly organized, and detail-oriented Virtual Assistant to provide administrative, operational, and insurance support for a busy team of licensed mental health professionals.

The practice currently consists of 11 team members, including nine practitioners (one serving as the founder and clinical director), one intern, and one practice manager. The Virtual Assistant will play a critical role in ensuring an exceptional client experience by serving as the first point of contact for prospective and existing clients while supporting day-to-day administrative operations.

The ideal candidate will manage incoming communications, coordinate new client onboarding, verify insurance benefits, schedule consultations and intake appointments, maintain accurate records, and assist with billing and insurance-related tasks. As the practice continues to grow, this position offers the opportunity to expand into a larger operational role with increased responsibilities and hours.

This role requires exceptional communication skills, emotional intelligence, professionalism, and strict adherence to HIPAA regulations and confidentiality standards.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Client Communication & Front Desk Support

• Serve as the first point of contact for incoming phone calls, emails, website inquiries, and referrals.
• Answer calls professionally while demonstrating empathy, compassion, and excellent customer service.
• Route calls and messages to the appropriate therapist or staff member.
• Respond promptly to new client inquiries from multiple communication channels.
• Maintain accurate documentation of all client communications.
• Provide administrative assistance to current and prospective clients.

New Client Intake & Scheduling

• Coordinate the complete new client onboarding process.
• Match prospective clients with appropriate therapists based on:
  • Client needs
  • Therapist specialties
  • Therapist availability
  • Insurance compatibility
• Schedule consultation and intake appointments.
• Create and maintain client records within the Electronic Health Record (EHR) system.
• Verify insurance eligibility and benefits before appointments.
• Ensure all required intake documentation is completed accurately.

Administrative & Operations Support

• Provide administrative support to the Practice Manager and Practice Owner.
• Maintain organized client documentation and administrative records.
• Support daily operational workflows across the practice.
• Coordinate internal communications and follow-up activities.
• Maintain calendars and scheduling systems.
• Assist in documenting office procedures and workflow improvements.
• Identify operational inefficiencies and recommend process improvements.

Insurance & Billing Support

• Verify insurance coverage and eligibility.
• Assist with insurance claims processing.
• Follow up on claim submissions and resubmit claims when necessary.
• Support payment collection activities.
• Assist with insurance re-verifications.
• Help maintain aging reports and outstanding balances.
• Coordinate with:
  • Insurance carriers
  • Medicare
  • Medicaid
  • Third-party payers
  • Employee Assistance Programs (EAPs)
  • Referral partners
  • Court-mandated therapy programs
  • Billing consultants
• Maintain accurate billing records and documentation.

Documentation & Compliance

• Maintain complete, accurate, and confidential client records.
• Ensure HIPAA compliance across all communications and documentation.
• Handle confidential information with discretion.
• Follow established policies and procedures regarding protected health information (PHI).
• Maintain professionalism in all written and verbal communications.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous experience in administrative or virtual assistant roles.
• Strong customer service and client communication experience.
• Excellent written and verbal English communication skills.
• Professional phone etiquette with a compassionate and empathetic approach.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience scheduling appointments and managing calendars.
• Strong documentation and record management skills.
• Understanding of HIPAA regulations and confidentiality requirements.
• Ability to work independently with minimal supervision.
• Strong problem-solving and time management skills.
• Reliable internet connection and quiet, private home office.

Ideal Candidate

We’re looking for someone who:

• Is compassionate and genuinely enjoys helping people.
• Has excellent emotional intelligence and professionalism.
• Communicates clearly and confidently over the phone and through email.
• Thrives in a fast-paced administrative environment.
• Is highly organized and detail-oriented.
• Can multitask effectively without sacrificing quality.
• Protects confidential information with the highest level of integrity.
• Takes ownership of responsibilities and works independently.
• Is proactive in identifying opportunities to improve workflows.
• Wants to grow with an expanding mental health practice.

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

CategoryTools / Platforms

Communication

Email, Phone, Spruce (Preferred), VoIP Systems

Scheduling

Calendar Management Software

Healthcare Systems

Electronic Health Records (EHR)

Productivity

Microsoft Office, Google Workspace

Documentation

Google Drive, Microsoft Office

Billing & Insurance

Insurance Portals, Medicare, Medicaid, Commercial Insurance Platforms

Collaboration

Email, Shared Calendars

AI Productivity

ChatGPT or other AI tools for administrative productivity (Preferred)

Work Schedule

• Contracted Hours per Week: 16 Hours
• Scheduled Working Days: Mondays and Wednesdays
• Daily Working Time: 9 AM- 6 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 16 hours/week
• Daily Working Time: 9 AM-6 PM EST
• Scheduled Working Days: Mondays and Wednesdays
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A–B (Native or Near-Native English Proficiency)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

About Us

Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.

We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way.

Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision.

Ready to make an impact? Join us and let’s build the future together.

About the Role

We’re hiring a Associate Data QA Engineer to join our Data Engineering/TechOps organization and learn alongside experienced engineers in a modern healthcare data platform environment. You’ll help validate, analyze, and deliver high-quality client data outputs—building foundational skills in data engineering, data quality, and SQL while contributing to real client implementations.

This is an early-career opportunity designed for recent graduates who are excited to build a foundation in data engineering, healthcare data, and client-facing delivery. As a trusted partner to the team, you will support client adoption of Abacus’s data management offerings while developing hands-on experience in data analysis, mapping, SQL, data quality, and cloud-based data services.

We welcome applications from new graduates, including candidates currently authorized to work in the United States under F-1 Optional Practical Training (OPT). Candidates must be authorized to work in the United States at the time of hire.

Location: Pacific Time Zone preferred. Candidates outside PST must be able to work core hours aligned to Pacific Time.

Your day to day

• Partner with clients and implementation teams to understand data distribution needs and expected outputs.
• Perform data analysis, data mapping, and validation of client deliverables.
• Build and maintain data extract scripts with guidance from senior engineers; troubleshoot and improve performance.
• Join client and internal team meetings to understand requirements, context, and timelines.
• Contribute to process improvements, documentation, and workflow efficiency within a collaborative engineering culture.

What you bring to the team

• Interest in healthcare data and curiosity about how data moves through pipelines and platforms.
• Ability to write SQL queries for analysis, profiling, validation, and basic performance tuning.
• Analytical, problem-solving mindset and willingness to learn new tools/approaches.
• Clear communication skills with both technical and non-technical stakeholders.
• Strong organization skills and comfort juggling multiple tasks/priorities.

What we would like to see, but not required

• Exposure to cloud platforms and modern data engineering tooling (e.g., PySpark/Databricks concepts).
• Familiarity with Snowflake or cloud data warehouses/services.
• Prior internship/project experience working with large datasets, ETL/ELT, or data quality testing concepts.

Compensation: Compensation for this role is $30/hour or equivalent to $62,400 per annum.

What you’ll get in return

• Unlimited paid time off: recharge when you need it.
• Work from anywhere: flexibility to fit your life.
• Comprehensive health coverage: multiple plan options to choose from.
• Equity for every employee: share in our success.
• Growth-focused environment: your development matters here.
• Home office setup allowance: one-time support to get you started.
• Monthly cell phone allowance: stay connected with ease.

Our Commitment as an Equal Opportunity Employer

As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.

Hi, we’re Oscar. We’re hiring a Specialist, Risk Adjustment to join our Risk Adjustment team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Specialist, Risk Adjustment for the Affordable Care Act (ACA) line of business supports the Risk Adjustment team and management to meet communicated individual and departmental goals, deadlines set forth by Centers for Medicare & Medicaid Services (CMS) and Health and Human Services (HHS) , and be active and engaged in establishing effective Risk Adjustment processes. You will provide support to our daily operations and deliverables related to our Retrospective and/or Prospective Risk Adjustment Programs.

You will report into the Manager, Risk Adjustment Retrospective.

Work Location: This is a remote position, open to candidates who reside in: Arizona, Florida, Georgia, Illinois, Iowa, Kansas, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role in the states of New Jersey and New York is: $29.86 - $39.19 per hour. The base pay for this role in all other locations is: $26.87 - $35.27 per hour. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

• Support daily operations pertaining to Risk Adjustment including but not limited to: medical record retrieval, provider outreach, researching contact information, creating provider level reports and presentations.
• Maintain a grasp of our medical records inventory and deliverables to ensure we are keeping/exceed pace against goal
• Make outreach to internal and external partners to improve our ability to hit retrieval goals
• Represent Risk Adjustment to our internal and external partners and help influence positive outcomes
• Support team with monitoring, tracking, and statusing our inventory
• Develop an in-depth understanding of day-to-day workflows at Oscar
• Become acquainted with internal tools and technical processes, and highlight areas of opportunity for improvement
• Support your manager by guiding decisions on an ongoing basis
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• Bachelor’s degree in a relevant field of study or commensurate work experience.
• 1+ years experience in chart retrieval or provider outreach
• 1+ years of experience in Healthcare Operations
• 2+ years of experience with being held to and accomplishing goals

Bonus points:

• 1+ years of experience in risk adjustment

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.