About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

If you’re passionate about solving complex technical problems and helping build trust between customers and engineering, this is the role for you. We’re seeking a motivated Senior Customer Support Engineer (Tier 3), Customer Escalations to join our Escalation Engineering team. You’ll take ownership of our most complex, ambiguous customer escalations, solving issues where the root cause is not always obvious. You will work these issues to resolution or alternatively a fully-documented handoff that engineering can act on without delay.

As a Senior Customer Support Engineer (Tier 3), Customer Escalations, you’ll partner closely with Support and Product/Engineering to close the gap between “customer has described a problem” and “engineering has what it needs to fix it.” This role reports directly to the Customer Escalations Team Lead.

Key Responsibilities

• Own high-severity, post-sales technical escalations from intake through resolution or engineering handoff. This includes deep-dive investigations and reproduction of difficult-to-isolate bugs.
• Get on calls with customers, pull logs, and communicate with the customer about leading theories
• Build engineering handoff packages that require minimal follow-up questions: reproducible case, log evidence (timestamps, node IDs), version matrix, impact scope, what’s already been ruled out, and a proposed engineering team to own the fix.
• File and track issues for confirmed bugs, keeping the ticket/issue link intact so engineering retains full customer context.
• Monitor for patterns across escalations to catch recurring or systemic issues early; translate what you learn into product improvements, tooling, and runbooks that raise the technical bar for the whole Support org.
• Partner with Support, CSE, and Product/Eng, while staying within this team’s scope

What We Are Looking For

• 4+ years in a technical support or escalation role at a SaaS or infrastructure company, with demonstrated ownership of escalated/enterprise-tier accounts.
• A genuine problem-solver who gets energy from untangling hard, ambiguous technical issues
• Comfortable owning a live, high-stakes customer call: staying calm, building trust, and communicating clearly with a frustrated or technical customer under pressure.
• Hands-on networking experience in production or homelab environments: TCP/IP, routing, DNS, firewalls, NAT, VPNs, load balancers.
• Deep familiarity with overlay networking concepts — WireGuard, UDP hole punching, STUN — and comparable VPN/networking products.
• Code-level debugging capability: can read Go source, reason about goroutines/locks/channels, read pprof CPU/heap profiles, and understand network interface semantics.
• Comfortable with infrastructure concepts: cloud IaaS, CI/CD pipelines, containerized applications, and Kubernetes debugging.
• Strong systems administration skills as well as troubleshooting across Linux, macOS, and Windows.
• Track record of independently building reproducible test cases and clear, evidence-backed bug reports engineering can act on directly.
• Strong technical storytelling: able to distill highly technical, ambiguous issues into clear narratives for both engineers and non-technical stakeholders.
• Investigative mindset; curious to analyze root cause, and evaluate all options to get customers to the best solution
• Proficiency with programming/scripting in Go, Python, JSON
• Experience with packet-level analysis

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

UK Pay Range

£90,850—£113,760 GBP

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
• Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as our next Senior Technical Program Manager, Service Delivery Systems on the GCS Strategy & Operations team.

About the job

We are looking for a hands-on technical builder to join the GCS Strategy & Operations organization. This role owns the technical foundation that powers how GCS delivers customer outcomes at scale — the intelligent automation, knowledge systems, and decision logic embedded in the service delivery workflows of our Technical Account Management, Professional Services, and Engagement Management teams. You’ll design and build systems, including AI workflows that operate within the Customer Experience Operations (CXO) governance model and you’ll be accountable to GCS business outcomes: resolution rates, revenue-per-headcount, product adoption and more.

This role sits at the intersection of engineering and program management. You’ll write code every week, but your success is measured in GCS outcomes for customers, not a technology roadmap. You’ll partner daily with GCS Program Managers, Technical Account Management, Professional Services and Twilio Engineering teams to turn director-level business requirements into reliable, auditable systems.

Responsibilities

In this role, you’ll:

• Architect and build the systems that encode how GCS operates — account health observability, intelligent routing, knowledge retrieval, and workflow automation across our TAM, PS, and EM motions; including cost optimization.
• Build AI workflows using the Anthropic Claude API, Claude Agent SDK, and Claude Code, including MCP (Model Context Protocol) servers that connect agents to Slack, Jira, Zendesk, Grafana, Airtable, and internal Twilio systems.
• Partner with CXO to design the decision frameworks that determine when systems act autonomously, when humans stay in the loop and own the guardrails — edge cases caught, prompt injection blocked, unintended behaviors prevented — that keep failure rates low.
• Extend GCS’s observability and analytics foundation with production-quality dashboards and integrations across Grafana (ClickHouse-backed), Salesforce, Tableau, Looker, and Airtable — choosing the right tool for the audience and data source rather than defaulting to one platform.
• Operate within CXO’s vetting-and-graduation governance model, and help mature it: versioning, evaluation frameworks, A/B testing, and systematic performance measurement across scenarios with GCS specific focus.
• Instrument everything you build — retrieval accuracy, action success rates, deflection, and failure patterns — and tie technical performance to GCS outcomes like time to value, resolution rate, cost-per-ticket, and time-to-resolution.
• Translate complex system behavior into plain language for director and executive audiences while producing clear technical documentation for the teams who depend on your systems.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years of experience building production software or technical systems, in roles such as platform engineering, solutions architecture, or hands-on technical program management.
• Production-quality proficiency in Python and/or TypeScript (Node.js), with fluency in REST API integration fundamentals: authentication (OAuth 2.0, API keys, token refresh), webhooks, pagination, rate limiting, error handling and retries, and JSON transformation.
• Hands-on experience building AI systems with large language models — tool use / function calling, structured outputs, prompt architecture, and evaluation harnesses — including building and deploying MCP servers to connect enterprise systems.
• Deep understanding of how large language models work: how they reason, where they fail, and why. Fluency in RAG architectures, prompt engineering patterns, and agent frameworks.
• Advanced SQL, including analytical queries against columnar stores such as ClickHouse.
• Dashboard and application development experience across Grafana (data sources, panels, variables, dashboard-as-code, alerting), Salesforce (SOQL, report types, Lightning reports and dashboards), Tableau (data modeling, calculated fields, LOD expressions, publishing to Tableau Cloud or Server), Looker (LookML modeling, Explores, derived tables, publishing to dashboards), and Airtable (base/table design, automations, scripting extensions, API integration) — with the judgment to choose the right tool for a given audience and data source.
• Strong engineering practices: Git-based version control, code review, basic CI, and least-privilege patterns when handling customer data.
• Demonstrated ability to translate business requirements into system specifications and explain complex technical behavior to non-technical stakeholders.

Desired:

• Experience embedded in a support or professional services organization, building systems for the teams doing the work.
• Experience with Zendesk or similar service platforms, including APIs, triggers, and routing logic.
• Experience defining metrics and observability for AI systems in production, and running structured A/B tests or evaluations.
• Familiarity with Twilio’s products or the CPaaS/SaaS domain.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 188,240.00 - 235,300.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area):199,280.00 - 249,100.00
• Based in the San Francisco Bay area, California: 221,360.00 - 276,700.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until July 25th but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Security Engineer, Incident Response

About the job

The Security Incident Response Team (SIRT) is looking for a Senior Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments.  You will work within a team that partners with R&D Engineering and R&D Business teams to develop scalable processes and technical solutions.

You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.

Responsibilities

In this role, you’ll:

• Be an Owner: Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.
• Write It Down: Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.
• Wear the customer’s shoes: Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.
• Ruthlessly Prioritize: Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.
• Don’t Settle: Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
• Draw the Owl: Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.
• Empower Others: Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.
• Be Inclusive: Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Proven experience: 5+ years of security incident response in a production-cloud environment
• Subject-matter expert on security issues and technologies
• Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections
• Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment
• Experience working across a technology stack on difficult security challenges and initiatives
• Experience with SIEM platforms and the ability to extend their functionality
• Experience with SOAR tools and automating manual security processes
• Experience in either AWS, GCP, or other large cloud platform
• Excellent written and verbal communication skills
• Ability to influence and build effective working relationships with every level of the organization.

Desired:

• AI Model Security & Posture Management: Support Implementation of  controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning
• AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data
• Artifact & Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.
• Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks

Location

1. This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00
• Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until 30th Aug, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as a Senior Software Engineer for Stytch, where you’ll shape the next generation of identity products.

About the job

As a Senior Software Engineer you will help scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences. You’ll build backend APIs that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact customer-facing features, and evolve our platform for Twilio’s scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.

Responsibilities

• Build and own backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases.
• Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.
• Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.
• Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.
• Improve production quality and resilience through strong observability, incident response and remediation.
• Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years experience in designing, building and operating high-scale, mission critical cloud based production systems.
• Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.
• Extensive experience with RESTful API design and development.
• Bachelor’s degree in Computer Science or related industry experience.
• Excellent written and verbal communication skills.
• Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.

Desired:

• Familiarity with Go, TypeScript, and DynamoDB
• Experience building developer tools or SDKs
• Experience building and owning products consumed by paying customers
• Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - 176,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - 187,300.
• Based in the San Francisco Bay area, California: $166,400 - 208,000.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Customer Relationship team is accountable for the retention and growth of revenue across agency-led accounts—and in some cases direct advertisers—by deepening platform usage, expanding data adoption, and identifying incremental growth opportunities aligned to client marketing objectives.

The Senior Customer Relationship Manager is responsible for driving complex, multi‑dimensional revenue growth while shaping long‑term client strategy across high‑value accounts. This role operates as a senior strategic relationship manager, adept at navigating complexity, influencing senior stakeholders, and leading comprehensive strategic planning efforts.

Essential Key Responsibilities

• Owns top‑tier or highly complex accounts with full autonomy, navigating multiple buying centers, senior agency leadership, and cross‑market or cross-platform strategies.
• Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth.
• Lead high‑stakes, executive‑level conversations and negotiations, influencing senior agency and client leadership to advance partnership priorities.
• Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives.
• Delivers significant revenue expansion across strategic, high-value accounts.
• Represent client perspectives to influence product positioning and roadmap adoption.
• Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness.
• Plays a key, visible role in supporting new business development and leading complex strategic pitches.
• Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.
• Additional duties as assigned.

Education and Experience

• Bachelor’s Degree Required
• Minimum of 8 years prior experience in Corporate / B2B sales / new business development / client relationship management
• Proven experience in digital advertising, audience data, AdTech, or media sales.
• Executive relationship mastery, with the ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders.
• Strong strategic thinking and planning. Ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways.
• High‑level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth.
• Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives.
• Advanced communication and negotiation skills, delivering clear, persuasive recommendations and navigating high‑stakes conversations with confidence.
• Analytical and insights‑driven thinking, using data and client feedback to shape strategic recommendations and influence product roadmap decisions.
• Leadership and mentoring capability, fostering skill development, elevating team standards, and modeling best‑in‑class account management practices.
• Cross‑functional collaboration, aligning Sales, Product, and operational teams to execute cohesive strategies and support complex client needs.
• Proficiency in Microsoft Office Suite skills.
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.

$114,900 - $193,000 a year

This role is commission eligible.

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members.

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.

· Competitive 401k with company matching.

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

Pay Transparency

Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting.  Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ’s Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Senior Global Account Executive serves as a strategic advisor, aligning data, AI, and agentic workflow solutions to measurable business outcomes. This role is responsible for driving renewal, win-back, cross-sell, and upsell initiatives across a portfolio of global clients and multiple geographies.

The position partners closely with global sales teams, Client Success, Product, and other key stakeholders to deliver consistent, value-driven results, while also collaborating with hyperscaler partners (e.g., AWS, Microsoft Azure, Google Cloud) to co-sell, co-innovate, and expand solution reach within enterprise accounts.

Essential Key Responsibilities

• Serve as the global relationship owner and trusted advisor for assigned multinational accounts, building strong executive-level relationships across regions
• Lead the identification, development, and advancement of AI and agentic workflow opportunities across the pipeline
• Own end-to-end deal management, including global pricing strategy, negotiation, contracting, approvals, and execution for complex, multi-region agreements
• Navigate complex stakeholder environments involving multiple decision-makers, geographies, products, and funding models
• Lead global account planning, aligning regional account teams, pre-sales, Client Success, and other internal resources to ensure coordinated execution
• Identify new global client needs and expansion opportunities by understanding client strategies, operating models, and regional priorities
• Develop and maintain a robust, forecasted global pipeline to meet or exceed annual quota objectives
• Collaborate closely with Client Success, Delivery, and Marketing to improve global retention, drive adoption, and execute business reviews and win-back initiatives
• Build and sustain senior level relationships with hyperscalers and cloud ecosystem partners (Google Cloud, AWS, Microsoft, Databricks, Snowflake), ensuring consistent executive alignment, governance, and strategic engagement across priority global accounts.
• Execution of hyperscaler partnerships across the globe, collaboration cross functional teams (alliances, sales, marketing, and delivery) to convert global strategies into regional co sell motions, joint solutions, and account plans that drive pipeline growth and revenue impact.
• Partner with pre-sales and solution specialists to deliver compelling, globally consistent proposals and recommendations
• Ensure consistent and accurate account data, forecasts, and activity tracking in Salesforce (SFDC)
• Complete required certifications and comply with global sales governance and policies

Essential Skills and/or Certifications

• Bachelor’s Degree Required, Master’s Degree Preferred
• Minimum 15 years of progressive experience in enterprise sales, data/analytics, consulting, or services, including ownership of global or multi-region accounts
• Demonstrated ability to position and sell AI, data, and workflow-driven solutions to senior stakeholders
• Experience partnering with or selling alongside hyperscalers (e.g., AWS, Microsoft Azure, Google Cloud) strongly preferred
• Strong track record of retaining and growing global accounts, meeting or exceeding revenue targets across multiple regions
• Demonstrated success managing high-value, complex global clients with senior executive stakeholders
• Ability to rapidly assess global client environments from a business, organizational, and technology perspective
• Proven capability in managing complex global negotiations, contracts, and multi-country deal structures
• Exercises independent judgment in planning, prioritization, and execution; work is reviewed at critical milestones
• Highly articulate with excellent executive-level communication and presentation skills suitable for a global corporate environment
• Proficiency in Microsoft Suite Skills and SFDC
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.
• Willingness to travel internationally as required.

$161,600 - $271,500 a year

This role is commission eligible.

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members.

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.

· Competitive 401k with company matching.

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

Pay Transparency

Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting.  Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ’s Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Tier 1 Account Executive III is responsible for selling the Company’s solutions and services to existing clients and developing or expanding business within high value accounts that will have a major impact on the Company’s long-term success. Responsibilities include maintaining and growing the D&B revenue stream through renewal management, win-back, cross-sell, and up-sell of new opportunities. Identify new contacts and deepen relationships with current contacts. Generate new business through identifying new client needs that can be met with a D&B solution.

Essential Key Responsibilities

• Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong, positive relationships with an established portfolio of clients
• Maintain revenue stream through successful renewal of existing business and expand revenue stream through needs up-selling and cross-selling
• End-to-end accountability for driving the negotiation, contracting, and approval processes leading to successful sales outcomes
• Navigate complex deal management and negotiation including alignment of multiple decision makers, products or funding sources
• Perform account planning for assigned accounts, coordinating with internal sales resources to ensure strategic alignment
• Develop and maintain an active pipeline of forecasted sales to meet annual quota objectives
• Maintain consistent and accurate data in SFDC to support territory, account planning and forecasting
• Collaborate with Client Success and Marketing to increase retention rates through business reviews and win-back campaigns
• Partner closely with pre-sales support resources to ensure strong/compelling proposals and recommendations are prepared for the client
• This role is intended for a professional who can apply broad expertise and knowledge
• Complete required D&B certifications
• Additional duties as assigned

Education and Experience

• Bachelor’s Degree: Required
• Master’s Degree: Preferred
• Years of Relevant Experience: 15+

Essential Skills and/or Certifications

• Minimum of 15 years prior experience in an enterprise level SaaS, consulting or services sales role
• Impressive track record of closing sales, winning clients, managing client relationships of 3 – 5 high-value accounts and attaining or exceeding annual quota(s)
• Ability to rapidly assess client environments from a business process, organizational and technological perspective, and effectively prioritize opportunities for growth
• Demonstrable track record in managing complex strategic sales and managing multiple senior stakeholders
• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results; Work is done independently, reviewed at critical milestones and upon completion
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Possesses excellent industry-leading sales methodology, salesforce.com, MS-Excel, MS-PowerPoint and MS-Word skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
• Expected to travel onsite to customers for the interest of business at least 40% of the time

Key Stakeholders

• External Clients, Pre-sales, Client Success, Marketing, Data, Product, Deal Management, Legal, Delivery and Customer Service Team members

$141,800 - $238,200 a year

This role is eligible for commission

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members.

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.

· Competitive 401k with company matching.

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

Pay Transparency

Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting.  Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ’s Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24⁄7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you’re hungry for growth, aligned to our operating principles, and ready to get to work, you won’t find a better place to learn and accelerate your career.

The Role

We are looking to hire a high-performing Senior Compensation Manager to join our team. In this role, you will own the end-to-end compensation program at Podium, including equity and executive compensation, to ultimately help Podium hire and retain the best global talent. As a leader in People Operations, you will also play an active role in influencing organization design and job architecture.

What you will be doing:

• Partner with executives and senior leadership to ensure our compensation program is attracting the right talent and driving the right behaviors and outcomes for the business
• Oversee annual compensation planning process, including merit cycle, promotions, off-cycle changes, and executive compensation
• Design and maintain role classification and benchmarking to ensure we remain competitive and aligned to market trends
• Own our global equity program, including equity pool planning, management, forecasting, and expansion
• Refresh and maintain Podium’s compensation philosophy across all roles
• Partner in broader people operations priorities, including job architecture, leveling, and any other relevant projects

What you should have:

• 5+ years of experience in Compensation at a software company
• Experience building scalable compensation programs in a fast-moving, evolving environment
• Excellent analytical and quantitative skills, including Google Sheets/Excel
• Strong understanding of compensation principles (including equity), market trends, and regulatory requirements
• Strong business acumen, able to partner with leaders to drive business outcomes over academic structure
• Proficiency in using compensation survey tools (i.e., Radford)
• Effective executive communication skills with the ability to present complex topics in a clear manner and partner with leaders on sensitive topics

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

We are looking to speak to candidates who are based in Madrid for our hybrid working model.

Our ideal candidate will have

• 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
• 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Fluency in both Spanish and English languages

On a given day in this role you will:

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments
• Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues
• Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
• Fluent level of Spanis and English

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273497082

Degreed is the leading enterprise learning system for workforce transformation, bringing together everything people need to learn and advance: courses, videos, articles, projects, and real-world skill insights, matched to individual roles, skills, and goals.

For businesses, Degreed builds the infrastructure for a culture of learning that attracts, develops, and retains top talent, driving performance at scale. Named to Fast Company’s World’s Most Innovative Companies of 2026 — alongside Google, Nvidia, and Adidas — Degreed is recognized for its AI-driven approach to closing the human readiness gap and turning learning ambition into measurable impact.

We believe learning is the key to unlocking opportunity, and our mission is to discover, empower, and celebrate the next generation of global expertise. Join us in shaping the future of learning and workforce development!

About the Role

We’re looking for a Product Manager to own the analytics strategy for the Degreed platform, including the reporting and dashboarding experiences our customers rely on to prove the value of learning and skill development inside their organizations.

You’ll define what “good analytics” means for Degreed’s product: what admins and learners need to see, how they need to see it, and how our in-product reporting and dashboards evolve as customer expectations for data and insight keep rising. You’ll partner closely with data engineering, data science, design, and other product teams to turn raw platform data into trusted, actionable insight that customers use to make real workforce decisions.

This is a high-visibility role. Analytics is one of the clearest ways customers see the value of Degreed, so the strategy you set and the roadmap you drive will directly shape how the market perceives our platform’s maturity and impact.

Key Skills

• 5+ years of product management experience, with at least 2 years focused on analytics, reporting, BI, or data products.
• Proven ability to set and communicate a product strategy for analytics or reporting capabilities, not just ship individual features.
• Strong grasp of data modeling concepts and comfort working directly with data engineers and data scientists on schema, metrics definitions, and data pipelines.
• Experience with embedded analytics or BI tooling (GoodData a plus) and the tradeoffs between build, buy, and embed.
• Ability to translate ambiguous customer and stakeholder needs (from CHROs, L&D leaders, and platform admins) into clear requirements and well-scoped roadmap bets.
• Comfort defining and governing metrics: naming conventions, calculation logic, and data definitions that stay consistent across dashboards and reports.
• Strong data literacy: able to read a dataset, sanity-check a query, and know when a dashboard number looks wrong before a customer does.
• Experience partnering with design on data visualization best practices, not just feature layout.
• Track record of prioritizing a roadmap against competing demands from sales, customer success, engineering, and executive stakeholders.
• Excellent written and verbal communication skills, with the ability to explain analytics tradeoffs to both technical and non-technical audiences.
• Ability to leverage AI tools and technologies relevant to the role, such as using AI-assisted analysis to explore usage data, draft requirements, or accelerate dashboard prototyping.

Nice-to-Have Skills

• Experience in HR tech, learning tech, or another people-analytics adjacent space
• Familiarity with SQL and the ability to write or debug queries independently

Key Responsibilities

• Own and evolve the analytics strategy for the Degreed product, including the roadmap for in-product reporting and dashboarding capabilities.
• Define the metrics, dashboards, and reporting experiences that help admins and learners understand skill growth, engagement, and program impact.
• Partner with data engineering and data science to ensure the underlying data model, pipelines, and metric definitions can support current and future reporting needs.
• Work with design to create clear, trustworthy, and actionable data visualizations rather than just charts on a page.
• Gather and synthesize input from customers, sales, and customer success to identify the analytics gaps that matter most to the market.
• Define and maintain a consistent set of metric definitions and governance standards so numbers mean the same thing across every dashboard and report.
• Write clear requirements, prioritize the analytics backlog, and work with engineering to ship reporting features that are accurate, performant, and easy to use.
• Measure the adoption and impact of analytics features you ship, and use that data to inform the next iteration of the roadmap.

Compensation

We are committed to fair and equitable compensation practices.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, specific work location, and internal equity.

Benefits

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.

View full details →

At Degreed, We Value

🔷  Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.

🔷  Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.

🔷  Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.

By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission.

Work Environment & Physical Demands

Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.

For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.

We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.

Additional Information

Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.

🔷  Accessibility & Accommodations – We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.

🔷  Fair Hiring Practices –In compliance with theSan Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.

🔷  E-Verify Participation – Degreed participates in theE-Verify employment verification program.

Global Data Privacy Notice for Job Candidates & Applicants

If you’re applying from specific regions, your personal data may be processed in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). To understand how we handle applicant data, please review our Global Data Privacy Notice and related policies:

•  Global Privacy Notice

•  DPR Compliance Details

By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws.

Fraudulent Recruitment Warning

Beware of fraudulent recruitment scams using theDegreed name. Scammers may impersonate our company, website, or hiring team. Degreed will never:

🚫  Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms.

🚫  Request sensitive personal or financial information in unsolicited communications.

🚫  Offer jobs requiring upfront payments or promising unrealistic returns.

🔵  Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process.

If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

This role will be responsible for assisting in shaping and delivering on the Health Data Fabric (HDF) vision anchored in Smile Digital Health’s FHIR platform. As a trusted Client Solutions Architect, you will help Clients and prospective customers understand the full breadth, technical and, business details of Smile’s solutions through the development of custom Proof of Concepts (PoC), presentations, demonstrations, architectural diagrams/documentation, customer specific requirements, and, support the development and response of RFPs, RFIs and similar solicitation documents by detailing the adoption and migration of a customer’s existing systems and data to the Smile platform.

Responsibilities:

• Act as a trusted technical advisor to prospect and assess existing customers by determining and analyzing complex technical product functionality gaps, and collaborating with various internal teams to develop solutions that meet customer expectations.
• Develop strong relationships with varying levels of strategic  clients and maintain up-to-date knowledge of business objectives, vision and goals to determine client roadmap alignment with the Smile product roadmap.
• Proactively lead the customer on their buy Journey by understanding and anticipating their needs and pain points and offering impactful, persuasive solutioning.
• Provide scoping and sandbox environment support and substantiate business and technical solutions offered to existing and prospective clients.
• Collaborate with cross-functional teams to develop and demonstrate ROI based on technical product capabilities that align with client business objectives and goals.
• Creating high-level IT architecture specifications and design documents along with troubleshooting and resolving issues with design.
• Identify solutions for existing challenges or obstacles and anticipate potential future challenges.
• Support the design and migration of data to Smile’s platform while being sensitive to the customer’s business model and cultural transformation towards a Smile Health Data Fabric.
• Support and contribute to strategic customer proposals by preparing and delivering technical presentations explaining products and services to prospective strategic clients and on-going technical consultation.
• Participate in the development of product demos and POCs to highlight compelling Smile capabilities.
• Collaborate closely with the Sales team to develop and implement effective account management strategies by providing subject matter expertise on a customer’s current and prospective technical needs and determine how Smile’s solution(s) can meet their business goals and objectives.
• Act as a technical liaison between customers, service engineering teams, product teams and support to bring the voice of the customer to the Smile products.
• Rapidly develop and maintain a deep knowledge of Smile’s products, FHIR, market trends, customer environment and competitive landscape.
• Collaborate cross-functionally to continuously improve product, sales and marketing from a technical perspective.

Requirements:

1. 7-10+ years of experience leading business development, technical sales and/or customer consulting as well as contributing to the system design or architecture (architecture, design patterns, reliability, and scaling) of new and current systems.
2. Experience in healthcare, technology or a similar industry, is preferred.
3. Professional software development experience is highly preferred.
4. Significant hands-on experience in implementation and customer consulting.
5. Experience building complex technology-based systems that have been successfully delivered to customers at scale.
6. Ability to take a project from scoping requirements through the launch of the project.
7. Excellent communication skills with the ability to explain complex technical software product features, technical designs, product strategy, and intended solutions.
8. Demonstrate ability to present and influence all levels of an organization up to and including C-level/Executive level.
9. Previous experience leading and/or senior-level contributions to strategic RFP response development.
10. Knowledge of professional software development practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
11. Experience providing support to new hires and colleagues to improve their skills and help elevate the effectiveness of the overall team and company.
12. Knowledge of at least one major CSP and deployment patterns including CI/CD, container, orchestration, IaaS scripting and architecting.
13. Knowledge and/ or experience in modern programming tools and development patterns such as microservices architecture, scalable enterprise, etc. Experience with health technologies (i.e. HL7 FHIR), preferred but not required.

$145,000 - $160,000 a year

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

This role will be responsible for assisting in shaping and delivering on the Health Data Fabric (HDF) vision anchored in Smile Digital Health’s FHIR platform. As a trusted Client Solutions Architect, you will help Clients and prospective customers understand the full breadth, technical and, business details of Smile’s solutions through the development of custom Proof of Concepts (PoC), presentations, demonstrations, architectural diagrams/documentation, customer specific requirements, and, support the development and response of RFPs, RFIs and similar solicitation documents by detailing the adoption and migration of a customer’s existing systems and data to the Smile platform.

Responsibilities:

• Act as a trusted technical advisor to prospect and assess existing customers by determining and analyzing complex technical product functionality gaps, and collaborating with various internal teams to develop solutions that meet customer expectations.
• Develop strong relationships with varying levels of strategic  clients and maintain up-to-date knowledge of business objectives, vision and goals to determine client roadmap alignment with the Smile product roadmap.
• Proactively lead the customer on their buy Journey by understanding and anticipating their needs and pain points and offering impactful, persuasive solutioning.
• Provide scoping and sandbox environment support and substantiate business and technical solutions offered to existing and prospective clients.
• Collaborate with cross-functional teams to develop and demonstrate ROI based on technical product capabilities that align with client business objectives and goals.
• Creating high-level IT architecture specifications and design documents along with troubleshooting and resolving issues with design.
• Identify solutions for existing challenges or obstacles and anticipate potential future challenges.
• Support the design and migration of data to Smile’s platform while being sensitive to the customer’s business model and cultural transformation towards a Smile Health Data Fabric.
• Support and contribute to strategic customer proposals by preparing and delivering technical presentations explaining products and services to prospective strategic clients and on-going technical consultation.
• Participate in the development of product demos and POCs to highlight compelling Smile capabilities.
• Collaborate closely with the Sales team to develop and implement effective account management strategies by providing subject matter expertise on a customer’s current and prospective technical needs and determine how Smile’s solution(s) can meet their business goals and objectives.
• Act as a technical liaison between customers, service engineering teams, product teams and support to bring the voice of the customer to the Smile products.
• Rapidly develop and maintain a deep knowledge of Smile’s products, FHIR, market trends, customer environment and competitive landscape.
• Collaborate cross-functionally to continuously improve product, sales and marketing from a technical perspective.

Requirements:

1. 7-10+ years of experience leading business development, technical sales and/or customer consulting as well as contributing to the system design or architecture (architecture, design patterns, reliability, and scaling) of new and current systems.
2. Experience in healthcare, technology or a similar industry, is preferred.
3. Professional software development experience is highly preferred.
4. Significant hands-on experience in implementation and customer consulting.
5. Experience building complex technology-based systems that have been successfully delivered to customers at scale.
6. Ability to take a project from scoping requirements through the launch of the project.
7. Excellent communication skills with the ability to explain complex technical software product features, technical designs, product strategy, and intended solutions.
8. Demonstrate ability to present and influence all levels of an organization up to and including C-level/Executive level.
9. Previous experience leading and/or senior-level contributions to strategic RFP response development.
10. Knowledge of professional software development practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
11. Experience providing support to new hires and colleagues to improve their skills and help elevate the effectiveness of the overall team and company.
12. Knowledge of at least one major CSP and deployment patterns including CI/CD, container, orchestration, IaaS scripting and architecting.
13. Knowledge and/ or experience in modern programming tools and development patterns such as microservices architecture, scalable enterprise, etc. Experience with health technologies (i.e. HL7 FHIR), preferred but not required.

$140,000 - $160,000 a year

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Cloud Security Engineer is responsible for designing, automating and deploying production grade services on behalf of the customers to a variety of clouds such as AWS, Azure, OCI and GCP. This position works closely with the Cloud Architect and Development teams to ensure infrastructure fulfills the project’s deliverables while keeping a high standard of quality and operational maturity.

Responsibilities:

• Collaborate with Development and Architecture teams to build  complex and highly available cloud environments for Internal and External infrastructure builds.
• Provide Level 3 Technical support to Internal teams, Customers and Partners to support our core product.
• Lead and educate clients on cloud deployment patterns.
• Act as a SME for implementing and building infrastructure to support our core product.
• Investigate and resolve any customer integration issues that arise during implementation.
• Design procedure for system troubleshooting and maintenance.
• Perform root cause analysis for any implementation errors and provide feedback to the Core dev team.
• Document best practices and lessons learned.
• Design, implement and maintain a secure and scalable infrastructure platform.
• Provide ongoing maintenance and support of internal tools, improve system health and reliability.
• Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
• Participate in on-call rotation to provide application and infrastructure support, incident management and troubleshooting.

Requirements :

• At least 6+ years of experience in Information technology, with infrastructure and platform services automation expertise.
• 3+ years of experience with engineering and supporting containerization technology.
• 3+ years of experience on AWS, Azure, OCI or GCP.
• Professional Cloud Certifications are preferred.
• Experience building end-to-end cloud solutions using low level architecture documents.
• Demonstrated experience in translating customer requirements to net new infrastructure to address business needs.
• Drive to innovate and use various technologies to solve complex business needs.
• Expertise in troubleshooting support escalation, on-Call process optimization and documenting knowledge.
• Solid networking fundamentals and proven experience with Security and Compliance (SOC2, HIPAA, ISO27001) best practices and how to implement controls that support high-velocity software delivery teams.
• Proven experience with Kubernetes/Openshift and Docker.
• Experience with Infrastructure as code tools such as Ansible, Terraform or CloudFormation.
• Deep knowledge of cloud service providers and best practices around implementation and configuration, preferably managing customer environments.

$130,000 - $145,000 a year

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale—the Alt Value that powers every trade, loan, and product on the platform.

What we are looking for:

Alt is seeking a Senior Recruiter who can find the people other recruiters can’t. Our roles sit at unusual intersections — engineers who understand marketplaces, pricing experts who know trading cards, operators who thrive in ambiguity — and filling them takes creative, relentless sourcing, not job-post-and-pray. You’ll own searches end-to-end, from intake through close, and treat every candidate interaction as a reflection of our brand, whether or not they get the offer. We’re an AI-native company, and we expect this role to be too: you’ll lean into Claude and other AI tools daily to source smarter, screen faster, and run a recruiting function that punches far above its headcount.

The impact you will make:

• Own full-cycle recruiting across technical and non-technical roles — intake, sourcing, screening, interview coordination, offer, and close
• Build creative sourcing strategies for niche, hard-to-find profiles: uncommon skill intersections, passive candidates, and talent pools others overlook
• Deliver an exceptional candidate experience at every touchpoint — fast responses, honest communication, thoughtful rejections, and a process candidates rave about regardless of outcome
• Run Greenhouse as a power user: pipeline hygiene, scorecards, structured interview plans, automations, reporting, and data the leadership team can act on
• Lean into AI across the entire funnel — using Claude and other tools to build sourcing searches, personalize outreach at scale, synthesize interview feedback, and automate the repetitive parts of recruiting
• Partner closely with hiring managers to sharpen role definitions, calibrate on profiles quickly, and keep searches moving with clear weekly updates
• Use pipeline data to diagnose bottlenecks, improve pass-through rates, and continuously tighten time-to-fill
• Help build Alt’s employer brand and talent networks in the collectibles, fintech, and marketplace communities

What you bring to the table:

• 5+ years of full-cycle recruiting experience, with significant time at fast-growing startups where you were finding niche, hard-to-fill profiles — not running high-volume commodity searches
• A sourcer at heart — proven ability to build pipelines from scratch through creative search strategies, deep outbound work, and genuine candidate relationships
• A track record of exceptional candidate experience, and strong opinions about what great looks like
• Deep Greenhouse expertise — you’ve administered and optimized it, not just logged interview feedback in it
• Strong AI fluency, specifically with Claude — you use AI daily in your recruiting work, can show concrete examples of how it’s made you faster or better, and are excited to push what’s possible
• Excellent judgment reading signal on candidates quickly, especially for roles where the ideal profile doesn’t fit a standard template
• A quick learner, a self-starter able to work autonomously and handle the pressures of an increasing level of responsibility

Bonus

• Experience recruiting in marketplaces, fintech, collectibles, or other trust-sensitive consumer categories
• Experience building recruiting processes, tooling, or employer brand from an early stage

What you will get from us:

• Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
• An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
• 100% remote — work from anywhere in the US
• $100/month work-from-home stipend
• $200/month wellness stipend
• WeWork office stipend (US only)
• 401(k) retirement benefits (US only)
• Flexible vacation policy
• Generous paid parental leave (US only)
• Competitive healthcare benefits, including HSA, for you and your dependent(s) (US only)

Alt’s compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. The US base salary range for this role is:  $175,000- $180,000 Offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

Brain Corp is a San Diego, California, USA-based AI company creating transformative core technology for the robotics industry. Our purpose is to create autonomous technology that helps the real world work better. Brain’s robotic and AI solutions help retailers ensure that the right product is on the right shelf at the right price, in a clean environment. Through the BrainOS® Robotics Platform, which powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial public spaces, Brain Corp delivers insightful and efficient automated solutions in both commercial floor cleaning and inventory management, empowering organizations and their employees to achieve more. Brain Corp currently powers more than 30,000 AMRs, representing the largest fleet of its kind in the world. Brain Corp is funded by the SoftBank Vision Fund, Clearbridge, and Qualcomm Ventures.

Position Overview:

As a member of our Technical Support Team, the Technical Support Engineer IV (TSE IV) plays a critical role in ensuring the optimal performance and reliability of robots deployed in diverse, real-world environments.  This role demands expertise in both software and hardware systems and involves proactive monitoring and sophisticated data analysis using cloud-based platforms. This position is remote within the United Staes, with travel to customer sites and Brain Corp offices as needed.

The TSE IV is responsible for identifying and resolving complex technical issues, spearheading advanced troubleshooting initiatives and implementing strategic solutions that enhance customer operations. This position also serves as the primary liaison between our customers and our engineering teams, advocating for customer needs and influencing the direction of product development. The TSE IV is expected to mentor junior engineers, lead critical projects and contribute to the strategic planning and execution of the Tech Support team’s goals.

Essential Job Functions:

• Responsible for supporting the hardware and software aspects of Brain Corp’s fleet of robots
• Proactively monitor deployed fleet of robots remotely using internal tools to identify and solve issues effectively
• Conduct independent technical troubleshooting on customer-reported issues and implement effective resolutions
• Develop and expand comprehensive expertise in Brain Corp’s robotic systems, encompassing hardware, software, navigation kits, sub-system and cloud infrastructure. Utilize this knowledge to effectively troubleshoot and resolve issues as they arise
• Act as a Subject Matter Expert (SME) for both direct customers and Original Equipment Manufacturers (OEMs), adept at understanding their needs and resolving any issues they encounter in a timely and efficient manner
• Lead customer meetings and discussions
• Act as the primary liaison between our company and our end users
• Lead internal or external customer related initiatives addressing issues as they arise
• Collaborate closely with the Account Management team to address and resolve any issues or concerns raised by end users
• Proactively identify opportunities to enhance customer satisfaction and retention
• Coordinate meetings with service providers and OEMs:
  • Organize and lead regular meetings with service providers (SPs) and OEMs to discuss current issues, implement changes, and address any complaints
  • Ensure effective communication and collaboration between all parties to maintain strong working relationships and resolve issues promptly
  • Document meeting outcomes, track action items, and follow up to ensure timely resolution of all concerns
• Provide issue resolution and continuous improvement:
  • Take ownership of the resolution process for any issues reported by end users, SPs, or OEMs
  • Work cross-functionally with internal teams to identify root causes and implement corrective actions
  • Continuously seek ways to improve processes and enhance the overall customer experience
• Lead the quality resolution process, initiating from customer-reported symptoms, progressing through troubleshooting cycles to identify root causes effectively
• Provide training & enablement to OEM/customer when needed; providing on-site support within geographic region as needed
• Serve as an escalation point between Tech Support and Fleet Ops and Engineering teams
• Assist with the creation and monitoring of team metrics
• Provide training and support to junior staff and mentor team members
• Travel up to 20% to Brain Corp offices, OEM partner locations, and customer sites as needed.

Education and/or Work Experience Requirements:

• Bachelor’s degree in computer science or STEM related field
• 6+ years of experience working with customers in a technical field or customer service role
• Experience in leading projects that positively impact both the company and customers,   showcasing effective leadership and the ability to deliver favorable outcomes to all stakeholders

Required Knowledge, Skills, Abilities and Other Characteristics:

• Excellent communication skills, both written and verbal, in order to effectively articulate and communicate complicated technical issues to customers, peers and engineering teams
• Knowledge of basic Linux commands
• Expert in creating data dashboards using tools as Tableau, Grafana, PowerBI, etc, integrating data from various data sources such as SQL and Big Query
• Expert using Confluence and a Ticketing system such as Jira or Service Cloud
• Experience with SQL, Big Query, data dashboards (Tableau, Grafana, or PowerBI
• Proven experience in a customer-facing role, preferably in a more senior role within the service or technology industry
• Strong interpersonal and communication skills, with the ability to effectively manage and resolve conflicts
• Proficient with issue tracking and resolution processes
• Excellent organizational skills and attention to detail
• A proactive and solution-oriented mindset
• Possess the ability to understand complex software infrastructure and architecture
• Exhibit strong analytical skills and  the capacity to approach complex issues with a logical and methodical mindset
• Demonstrate strong technical troubleshooting skills in resolving software and hardware issues
• Collaborate effectively within small, cohesive teams to achieve common goals

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; use of hands to finger and grasp; talk and hear at normal room levels; visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures; push or pull up to  50-75 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. Employees are exposed to the typical office environment with computers, printers and telephones.

Salary Range:

The anticipated hourly rate is $44.19/hr - 57.19. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Brain Corp is a multi-state employer and this salary range may not reflect positions that work in other states.

In addition to base pay, our competitive total rewards package consists of:

• A discretionary annual target bonus
• Stock options
• Generous 401(k) match with no waiting period and immediate vesting
• Comprehensive suite of  health insurance benefits for employees (and their families) including a variety of medical plan options (including an HSA with employer contribution), dental, vision, life and disability insurance, Employee Assistance Program (EAP)
• Access to Flexible Spending Accounts (Medical and Dependent Care)
• Generous vacation plan, Paid Sick Leave, time off for volunteering in the community, 10 paid company holidays and a winter company shutdown

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale—the Alt Value that powers every trade, loan, and product on the platform.

We’re hiring a Senior Machine Learning Engineer who thrives on owning models end-to-end, from research through production. In this role, you’ll own productization of Alt’s pricing and underwriting models — the systems that turn raw card and market data into the Alt Value and cash advance terms that every buyer, seller, and lender on the platform depends on. You’ll be the person who matures models to production-grade services, keeps them accurate and fast at scale, and pushes the boundary of what we can automate.

Why This Role Exists

Alt is at an inflection point — our marketplace is scaling fast, and our pricing intelligence infrastructure has become a genuine competitive moat. We’ve proven that model-driven pricing works; now we need to push coverage, accuracy, and speed further while bringing down the overhead to run it. This is a high-ownership opportunity to take our pricing and underwriting models from “working” to “excellent” — and to define the ML infrastructure standards that will scale with the company for years to come.

What You’ll Own

• Optimize our pricing models to significantly reduce infrastructure costs while maintaining and improving their accuracy, especially for high-value assets.
• Iterate on our underwriting model to maximize cash advance disbursements while maintaining target risk thresholds and default rates.
• Lead the full ML lifecycle from model training and feature generation to production deployment and monitoring.
• Collaborate closely with our Expert Pricers to become a domain expert in the trading card market and inform model improvements.
• Design and execute experiments and backtesting to discover and validate new features that improve the models’ predictive power and coverage.
• Own the models’ AWS infrastructure, writing code for our pricing APIs to ensure the models can serve at scale and with low latency.

Metrics You’ll Own:

Northstar Metric: Model-Based Pricing Coverage (% of cards confidently priced by models vs. manually)

KPIs:

• Pricing Accuracy (% Error)

• Pricing Freshness (End-to-End Model Orchestration Time)

• Underwriting Performance (Advance disbursement rate vs. Target default rate)

What Great Looks Like (6 Months)

• Shipped leaner, more accurate pricing models. You’ve cut infrastructure cost meaningfully while improving accuracy, especially on high-value assets.

• Moved underwriting from good to great. You’ve iterated on the underwriting model to increase cash advance disbursements without breaching risk thresholds.

• Earned trust with Expert Pricers. You’re a go-to partner for the pricing team — you understand the domain deeply enough that your model changes reflect real market judgment, not just data.

• Hardened the production path. The pricing APIs are faster, more observable, and easier to reason about, with monitoring in place to catch model drift or degradation before it hits customers.

Who you are

Must-haves:

• 7+ years of engineering experience, with 5+ years building and shipping production ML/AI models.
• Deep proficiency in production-grade Python and SQL, including building custom feature-engineering pipelines (not just off-the-shelf scikit-learn). Think time-decay weighting, leakage-safe k-fold cross-validation, and cascading fallback/imputation logic.
• Experience training and validating gradient-boosted or ensemble estimators against strict accuracy/error tolerances, with segment-specific tuning (e.g., by category or asset type).
• Experience leveraging LLMs, foundation models, and AI dev tools for both internal tooling and user-facing product use cases in production.
• Experience with MLflow or a comparable tool for experiment tracking and model registry/versioning.
• Comfortable owning production model-serving infrastructure on AWS — capacity planning, auto-scaling, and diagnosing memory/timeout failures at scale.
• Experience with CI/CD pipelines, orchestrating production workflows, and IaC for provisioning and modifying cloud infrastructure.
• Pragmatic and focused on delivering value incrementally rather than pursuing perfection.

Nice-to-haves:

• Experience with real-time or low-latency models serving at scale.
• Previous startup experience — you understand and thrive on the pace, adaptability, and ownership required in a fast-moving environment.
• Interested in or knowledgeable of trading cards, collectibles, or alternative asset markets.

What You’ll Get From Us

• A seat at the table to help shape the future of Alt and the alternative asset space
• Autonomy and ownership on projects that matter
• $100/month work-from-home stipend
• $200/month wellness stipend
• WeWork office stipend
• 401(k) retirement benefits
• Flexible vacation policy
• Generous paid parental leave
• Competitive healthcare benefits, including HSA, for you and your dependent(s)

Base salary range: $235,000-250,000 plus equity. Offers may vary based on experience, location, and other factors.

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?💥

We empower governments to deliver exceptional citizen experiences.

Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? 👩‍💻👨‍💻

Engineering at Clariti runs on our Agentic SDLC framework: agent specs, reusable prompts, orchestration templates, and eval harnesses that let small pods deliver at multiples of traditional velocity. Until now, that framework served engineering. Your mandate is bigger: treat AI capability as a platform product for the whole company.

Think of this as DevOps for AI. DevOps teams do not write the application code; they build the pipelines, guardrails, and golden paths that make every engineer faster. You will do the same for AI: maintain and evolve the Agentic SDLC framework for the engineering and delivery organizations, extend it into our Professional Services practice, and productize the Clariti AI harness, the set of MCP connectors, skills, agent templates, and guardrails that lets non-technical employees in Sales, CX, Finance, People, and PS use AI safely on real work without becoming prompt engineers.

You are the second owner of this system, taking over from a founding internal PM who is moving to our flagship product build and who will onboard you and stay engaged through the transition until you are ready to own it fully. The foundations exist. Your job is to scale them from one team’s tooling into company infrastructure.

As a X at Clariti, you’ll get to :

What you will do

• Own the Agentic SDLC framework roadmap. Prioritize and ship improvements to the agentic SDLC used by product development pods: agent specs, orchestration workflows, reusable prompts, and the eval harnesses that let us trust and improve agent output. Treat evals as the PRD: if we cannot score an agent’s output automatically, we cannot scale it.
• Extend the Agentic SDLC framework into PS delivery. Partner with the PS leadership team to embed agentic workflows into active implementation projects, from discovery through build. Instrument the before and after so margin impact is measurable, not anecdotal.
• Productize the Clariti AI harness for non-technical teams. Ship and maintain the connector layer (MCP integrations into our core systems), a curated skill and template library per function, and the onboarding paths that take an employee from zero to producing real work with AI. Success is measured at the point of use, not in training attendance.
• Run the enablement flywheel. Own the AI fluency program end to end: assessments, coaching content, team-level reporting, and the feedback loop from usage data back into the harness roadmap. Enablement is a distribution problem, not a training problem; your job is to put capability inside the workflow where the decision happens.
• Own AI vendor and model strategy for internal use. Evaluate models, harnesses, and tools; manage spend; keep switching costs low by favoring open protocols (MCP) and portable assets (prompts, specs, evals) over vendor lock-in.
• Own governance for agent output. In govtech, agent-assisted work can end up in front of a planning commission. Define the audit trail, versioning, and approval standards for agent-produced artifacts, and make the safe path the easy path.

What do you bring to the team? 🧠

• 5+ years in technical product management, platform engineering, solutions engineering, or applied AI roles, with at least 1 to 2 years shipping LLM or agentic systems into production or into daily internal use.
• Hands-on fluency with the current agentic stack: you have personally built with agent frameworks (Claude Code, LangGraph, or equivalents), MCP or comparable tool protocols, and eval-driven iteration. You can read and write an agent spec, not just commission one.
• A platform mindset: you measure yourself on other teams’ throughput, and you know the difference between building a tool and driving its adoption.
• Proven ability to make powerful technology usable by non-technical people, including the judgment for when to build, buy, or simply document.
• Strong written communication. Most of your influence will be through specs, playbooks, and enablement content.
• Comfort with ambiguity and a small blast radius: this is a pod of few, not a department of many.

Bonus Points 🎉

• Experience in regulated or public-sector software, where auditability and defensibility of outputs matter.
• Experience in professional services or delivery organizations; you understand utilization, margin, and why consultants distrust tooling that slows them down.
• Prior ownership of an internal developer platform, DevEx, or DevOps function

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $130-$165k CADbased on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

Things to Note 📝

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation.

Travel- Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.

We’re committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply.

Questions? We are here to help

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you.

About Us:

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.

At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.

About the Role:

The Sr. ProcurementManager develops and executes sourcing strategies for IT, managing the vendor lifecycle from strategic selection through contract governance and renewal. This role drives measurable cost savings, cash optimization, and process innovation by combining advanced negotiation skills, IT commercial expertise, and AI-enabled tools. You’ll serve as a trusted advisor to internal stakeholders and lead vendor performance management across SaaS, cloud services, infrastructure, telecom, and IT professional services.

Responsibilities:

Advanced Contract Negotiations & Vendor Governance

• Negotiate complex enterprise IT agreements (Microsoft, cloud providers, SaaS vendors) with focus on favorable renewal terms, volume discounts, true-ups, and payment optimization.
• Manage the complete contract lifecycle (intake, execution, renewal, termination) and establish/enforce SLAs, performance metrics, and compliance requirements.
• Conduct regular vendor reviews, escalate performance issues, and implement corrective actions; serve as primary point of contact for contractual matters.
• Analyze spend data and market intelligence using AI-enabled analytics to identify consolidation, cost savings, and TCO optimization opportunities.

AI-Driven Sourcing & Process Innovation

• Leverage AI tools (Claude, CLM platforms, spend analytics) to accelerate contract review, support RFP development, and improve sourcing decisions.
• Lead workflow automation initiatives to reduce cycle time, scale procurement capability in lean teams, and drive continuous process improvements.

Cross-Functional Partnership & Stakeholder Management

• Communicate category performance, deal recommendations, and sourcing outcomes to leadership; mentor junior procurement team members.
• Drive category strategy and financial performance by collaborating with Finance, IT, Legal, and business units to identify savings opportunities, establish benchmarks, and report cash impact against budget targets.
• Establish Execute on procurement governance by developing and socializing policies, processes, and controls across the organization, ensuring consistent adoption and compliance with organizational standards.

Skills & Qualifications:

• 8+ years in procurement/sourcing with 2+ years in IT and technology sourcing (SaaS, cloud, hardware, telecom, IT services).
• Proven track record negotiating complex enterprise IT agreements with major vendors and delivering quantified annual savings on multi-million-dollar portfolios.
• Demonstrated experience in category strategy, vendor governance, contract negotiation, and sourcing project management.
• Preferred: Mid-sized or fast-growth company experience with focus on cost control and working capital efficiency.
• Advanced negotiation and contract management skills
• Working knowledge of IT commercial models (SaaS licensing, cloud commitments, hardware lifecycle,IT services rate cards).
• Hands-on experience with AI tools (Claude, ChatGPT) and procurement automation; comfort adopting emerging technologies.
• Excellent data analysis, financial modeling, and stakeholder communication skills.
• Self-starter with strong organizational discipline, attention to detail, and ability to influence across Finance, Legal, IT, and executive teams.
• Continuous improvement mindset and commitment to process innovation and standardization.

Salary and Benefits:

• Competitive salary of $1,667–$1,970 USD per month with potential annual performance based increases
• Work From Home
• Eligible for an annual contractor bonus (paid every December) and a wellness bonus.
• Sick leave and paid time off after three months
• Maternity/Paternity leave (applicable after six months)
• Internal training
• Opportunities for personal and professional growth within a supportive team environment.

#LI-Remote

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Senior Integrated Content Strategist, B2B owns the integrated content strategy for a portfolio of complex B2B accounts and sets the strategic direction and execution of deliverables. This role operates across the full integrated content ecosystem: thought leadership, sales enablement, lead magnets, whitepapers, research reports, one-sheeters, brochures, infographics, brand strategy, verbal identity, and messaging playbooks — all engineered to move a considered, multi-stakeholder buyer through a long B2B sales cycle. Senior Strategists build and defend content roadmaps directly with C-level stakeholders, translating pipeline and revenue goals into a clear content thesis that internal teams and client executives can rally behind. This is a strategist who thinks in systems: mapping content audits to the buyer journey, running audience research and stakeholder interviews to surface what actually moves a B2B deal forward, and adapting the roadmap as account performance and market signals shift. They bring product-level thinking to the content offering itself; proposing new formats and approaches before clients ask. They will also mentor and uplevel the strategists and writers who support their accounts. They are equally fluent identifying the single biggest content opportunity in a client’s funnel and articulating why it matters in a room full of VPs and CMOs.

Key Responsibilities:

• Own end-to-end integrated content strategy and execution across thought leadership articles, sales enablement materials, lead magnets, whitepapers, research reports, one-sheeters, brochures, infographics, brand strategy, verbal identity, and messaging playbooks for a portfolio of B2B accounts
• Lead content audits mapped to the B2B buyer journey, using audience research, market analysis, and direct stakeholder and customer interviews to identify where content is and isn’t driving pipeline
• Set the strategic direction for each account’s content roadmap, aligning every deliverable to client revenue and pipeline goals rather than treating content as a standalone output
• Enhance and optimize business operations through the deployment of AI technologies
• Utilize and leverage Power Digital’s nova ecosystem to benefit your department’s objectives
• Ensure timely delivery of all Integrated Content workflows, maintaining 100% adherence to Power Digital’s processes (Asana, Slack, Pulse)
• Proactively surface strategic insights and business-critical updates to both internal and client teams, positioning yourself as the point of authority on the account’s content direction
• Stay ahead of B2B content marketing trends and AI-driven content practices, educating clients on recommended actions and future strategy
• Lead cross-functional content initiatives, coordinating with Paid Media, SEO/AEO, Creative, and Sales teams to ensure content strategy operates as the connective tissue across channels
• Independently manage a book of B2B client accounts, ensuring comprehensive strategic and operational coverage
• Execute 100% of Integrated Content deliverables with high accuracy and quality (no errors that would yield a negative impact to revenue for clients)
• Set informed content goals and forecasts based on historical client data and current audience needs, with the ability to adapt or re-forecast as market and account conditions shift
• Lead communication with internal and client teams including C-level stakeholders
• Power Circuit Completion & Adoption on applicable accounts
• On time for all deliverables & launches
• Other applicable or related duties as assigned.

Role Requirements:

• Minimum of 5 years of experience in a B2B Integrated Content Marketing role with direct client-facing experience, ideally supporting complex, multi-stakeholder sales cycles
• A journalism or copywriting foundation is strongly preferred. This discipline underpins credible strategic recommendations and gives this person authority when writing or reviewing high-stakes B2B content
• Advanced understanding of data analysis and data visualization utilizing tools such as (but not limited to): HubSpot, Salesforce, GA4, Figma, or Unbounce
• Advanced, fluent proficiency with AI tools as a core part of the strategic workflow, specifically Claude, ChatGPT, Gemini, and Perplexity — used for research, ideation, drafting, and content operations at scale
• Advanced knowledge of B2B Integrated Content strategy spanning thought leadership, lead magnets, sales enablement material, whitepapers, research reports, one-sheeters, brochures, brand website copy, sales and conversion-focused landing pages, and brand messaging, with a focus on aligning every deliverable to business goals and revenue priorities
• Demonstrated ability to set strategy including defining the content thesis for an account and defending it under scrutiny
• Exceptional time management, prioritization, and organizational skills for strategy planning, task delegation, and reviewing deliverables across a high-volume, high-complexity account load
• Ability to provide positive and constructive feedback to team members supporting on accounts, with proven experience training and upleveling other strategists or writers
• Proactive, solution-oriented problem solver with a team-player mentality and a bias toward original thinking over templated execution
• Exceptional presentation skills, with proven ability to present integrated content strategy and sales pitch presentations directly to C-suite executives, tailoring storytelling for the room and delivering actionable, defensible recommendations under executive scrutiny
• Forward-thinking, product-level perspective on the content offering itself; someone who proposes new formats, services, and approaches rather than only refining what already exists

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $30k
• Client Retention: 90%
• Team Retention (of DRs if applicable): 90%
• Range of the number of accounts (8-12)

Most Important Things (MITs)

• Manage accounts with the highest workflow volume or complexity with positive feedback → primarily working on Enterprise and/or Growth accounts
• Deep literacy of the full B2B marketing funnel and buyer journey, and command of the role Integrated Content plays in moving multi-stakeholder deals through it
• Identifies the biggest Integrated Content opportunities based on client goals and pipeline priorities, and delivers a clear, defensible strategic roadmap for execution
• Working with the team to delegate Integrated Content tasks and receive them back with enough time to review so that you are always hitting deadlines in regards to client workflow with minimal errors (no typos, grammatical issues). Strong attention to detail with minimal review from Account Managers and Account Directors.

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/ . If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

The Senior Integrated Content Strategist, B2B owns the integrated content strategy for a portfolio of complex B2B accounts and sets the strategic direction and execution of deliverables. This role operates across the full integrated content ecosystem: thought leadership, sales enablement, lead magnets, whitepapers, research reports, one-sheeters, brochures, infographics, brand strategy, verbal identity, and messaging playbooks — all engineered to move a considered, multi-stakeholder buyer through a long B2B sales cycle. Senior Strategists build and defend content roadmaps directly with C-level stakeholders, translating pipeline and revenue goals into a clear content thesis that internal teams and client executives can rally behind. This is a strategist who thinks in systems: mapping content audits to the buyer journey, running audience research and stakeholder interviews to surface what actually moves a B2B deal forward, and adapting the roadmap as account performance and market signals shift. They bring product-level thinking to the content offering itself; proposing new formats and approaches before clients ask. They will also mentor and uplevel the strategists and writers who support their accounts. They are equally fluent identifying the single biggest content opportunity in a client’s funnel and articulating why it matters in a room full of VPs and CMOs.

Key Responsibilities:

• Own end-to-end integrated content strategy and execution across thought leadership articles, sales enablement materials, lead magnets, whitepapers, research reports, one-sheeters, brochures, infographics, brand strategy, verbal identity, and messaging playbooks for a portfolio of B2B accounts
• Lead content audits mapped to the B2B buyer journey, using audience research, market analysis, and direct stakeholder and customer interviews to identify where content is and isn’t driving pipeline
• Set the strategic direction for each account’s content roadmap, aligning every deliverable to client revenue and pipeline goals rather than treating content as a standalone output
• Enhance and optimize business operations through the deployment of AI technologies
• Utilize and leverage Power Digital’s nova ecosystem to benefit your department’s objectives
• Ensure timely delivery of all Integrated Content workflows, maintaining 100% adherence to Power Digital’s processes (Asana, Slack, Pulse)
• Proactively surface strategic insights and business-critical updates to both internal and client teams, positioning yourself as the point of authority on the account’s content direction
• Stay ahead of B2B content marketing trends and AI-driven content practices, educating clients on recommended actions and future strategy
• Lead cross-functional content initiatives, coordinating with Paid Media, SEO/AEO, Creative, and Sales teams to ensure content strategy operates as the connective tissue across channels
• Independently manage a book of B2B client accounts, ensuring comprehensive strategic and operational coverage
• Execute 100% of Integrated Content deliverables with high accuracy and quality (no errors that would yield a negative impact to revenue for clients)
• Set informed content goals and forecasts based on historical client data and current audience needs, with the ability to adapt or re-forecast as market and account conditions shift
• Lead communication with internal and client teams including C-level stakeholders
• Power Circuit Completion & Adoption on applicable accounts
• On time for all deliverables & launches
• Other applicable or related duties as assigned.

Role Requirements:

• Minimum of 5 years of experience in a B2B Integrated Content Marketing role with direct client-facing experience, ideally supporting complex, multi-stakeholder sales cycles
• A journalism or copywriting foundation is strongly preferred. This discipline underpins credible strategic recommendations and gives this person authority when writing or reviewing high-stakes B2B content
• Advanced understanding of data analysis and data visualization utilizing tools such as (but not limited to): HubSpot, Salesforce, GA4, Figma, or Unbounce
• Advanced, fluent proficiency with AI tools as a core part of the strategic workflow, specifically Claude, ChatGPT, Gemini, and Perplexity — used for research, ideation, drafting, and content operations at scale
• Advanced knowledge of B2B Integrated Content strategy spanning thought leadership, lead magnets, sales enablement material, whitepapers, research reports, one-sheeters, brochures, brand website copy, sales and conversion-focused landing pages, and brand messaging, with a focus on aligning every deliverable to business goals and revenue priorities
• Demonstrated ability to set strategy including defining the content thesis for an account and defending it under scrutiny
• Exceptional time management, prioritization, and organizational skills for strategy planning, task delegation, and reviewing deliverables across a high-volume, high-complexity account load
• Ability to provide positive and constructive feedback to team members supporting on accounts, with proven experience training and upleveling other strategists or writers
• Proactive, solution-oriented problem solver with a team-player mentality and a bias toward original thinking over templated execution
• Exceptional presentation skills, with proven ability to present integrated content strategy and sales pitch presentations directly to C-suite executives, tailoring storytelling for the room and delivering actionable, defensible recommendations under executive scrutiny
• Forward-thinking, product-level perspective on the content offering itself; someone who proposes new formats, services, and approaches rather than only refining what already exists

Key Performance Indicators (KPIs)

• Client Book Revenue per Employee: $30k
• Client Retention: 90%
• Team Retention (of DRs if applicable): 90%
• Range of the number of accounts (8-12)

Most Important Things (MITs)

• Manage accounts with the highest workflow volume or complexity with positive feedback → primarily working on Enterprise and/or Growth accounts
• Deep literacy of the full B2B marketing funnel and buyer journey, and command of the role Integrated Content plays in moving multi-stakeholder deals through it
• Identifies the biggest Integrated Content opportunities based on client goals and pipeline priorities, and delivers a clear, defensible strategic roadmap for execution
• Working with the team to delegate Integrated Content tasks and receive them back with enough time to review so that you are always hitting deadlines in regards to client workflow with minimal errors (no typos, grammatical issues). Strong attention to detail with minimal review from Account Managers and Account Directors.

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/ . If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.