Who we areSeekWell is the parent company of 1-800 Contacts, Framery, and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.Why you want this jobAt 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!Start Date: June 29th, 2026Train and work remotely from approved states (Utah, North Carolina and Texas)Training: Three weeks (10AM – 5 PM MST, M-F) 100% attendance is mandatoryFull-time (40 hours per week)Most shifts will be in the afternoon/evenings (2:00 PM–10:00 PM, 3:00 PM–11:00 PM), supplemented by some day shifts, depending on staffing needsStarting base pay: $15.00 per hour + bonus potential of up to $6/hrRequired weekend shift Why you'll love usMonthly performance bonuses for those who qualify (up to $6 per hour)Ownership of your development with support from leaders dedicated to fostering growthBi-annual performance reviewsA safe, respectful, and inclusive work environmentWhat you’ll doAnswer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or moreThis i