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AI summary: Virtual medical receptionist answers patient calls, schedules appointments, processes payments, and handles administrative communications for a remote clinic.
APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
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If you’re interested in this opportunity, click APPLY TO POSITION to proceed.
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20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A small virtual medical clinic is seeking a part-time Virtual Medical Receptionist & Patient Support Assistant to serve as a primary point of contact for patients and support the clinic’s day-to-day administrative operations.
The primary focus of this position is customer service and patient communication. The VA will answer incoming calls, schedule appointments, assist patients with payments, monitor communications within the electronic health record, and complete routine administrative follow-up.
A healthcare background is helpful but not required. The client emphasized that strong customer service experience, phone skills, professionalism, and the ability to calmly assist or de-escalate patients are more important than prior medical knowledge.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Answer inbound patient calls through Vonage
Provide friendly and professional customer service
Schedule, reschedule, and confirm patient appointments
Respond to routine patient communications received through the medical record system
Assist patients with basic questions and escalate clinical questions to the appropriate provider
Handle frustrated or confused patients professionally and calmly
Send patients payment links when required
Assist patients who need help completing payments
Take payment information over the phone when necessary and securely enter it into the clinic’s payment system
Follow established procedures for handling sensitive payment information
Assist with routine medical certification administration
Access patient records within the OneStop system using client-provided information
Activate certifications according to established procedures
Download and send completed certification documentation to patients
Maintain accurate records of completed administrative actions
Assist with basic credentialing administration, including sending applications and payments
Follow up on outstanding emails and administrative requests
Maintain basic licensing and renewal trackers
Assist with simple Google Drive and spreadsheet updates
Maintain accurate patient and administrative records
Support additional routine administrative tasks as assigned
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Exceptional customer service and phone communication skills
Friendly, patient, and professional when interacting with patients
Comfortable handling difficult conversations and de-escalating concerns
Highly organized with strong follow-through
Detail-oriented and dependable
Comfortable learning healthcare systems and administrative workflows
Able to work independently after receiving training
CharmHealth EHR (Training Provided)
Vonage
OneStop (Training Provided)
Microsoft Office / Outlook
Google Workspace
Google Calendar
Google Drive
Google Sheets – Basic
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.