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Operator Senior AI and MSP Specialist (Remote) - #35337 at Manila Recruitment

Builds and deploys Copilot agents, secures AI implementations, connects systems via APIs, and trains clients on AI governance and best practices.

Senior Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Duties and Responsibilities:

  • Build a client Copilot agent from scratch
  • Secure it correctly
  • Connect it to business systems
  • Troubleshoot issues independently
  • Train client staff
  • Deliver AI governance workshops
  • Become Elevate’s AI practice lead

Must-have Skills/Qualifications:

  • 10+ years of experience in IT or technical roles, with broad technical knowledge and strong troubleshooting skills
  • 3–5+ years of hands-on experience in AI, automation, or related technologies, with practical experience using AI tools and implementing automation solutions
  • Open-minded and adaptable, with the ability to wear multiple hats, including assisting the helpdesk team and handling support tickets when required
  • Strong experience with Microsoft 365 administration, including the M365 Admin Center.
  • Hands-on experience with Microsoft Copilot and Copilot Studio, including building, deploying, managing, and troubleshooting Copilot agents, as well as resolving issues with other AI tools such as Claude and ChatGPT
  • Strong understanding of AI security and data leakage risks
  • Experience with Microsoft Purview, DLP and sensitivity labels
  • Strong experience with SharePoint, SharePoint security
  • Strong SharePoint, Teams, OneDrive and Entra ID knowledge
  • Able to connect agents to business systems using APIs and Power Automate
  • Run client workshops, training sessions and AI readiness assessments
  • Create professional documentation, governance policies and best practices
  • Excellent English communication skills, with the ability to understand client requirements, explain technical solutions clearly, and work effectively with clients and internal teams.

Advantageous Skills/Experience:

  • Bachelor of Computer Science, Information Technology graduates or comparable experience
  • MSP experience
  • PowerShell and Python
  • Microsoft Graph API
  • RAG / knowledge-base solutions
  • MCP (Model Context Protocol)
  • Security certifications
Read the full description
Operator Lead Forward Deployed Engineer (AI Enablement) at Reddit, Inc.

Lead engineer who builds AI applications, agents, and workflow automations to solve business problems across Reddit's functions, mentoring teams and establishing AI engineering practices.

Lead Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Lead Forward Deployed Engineer (AI Enablement)

As a Lead Forward Deployed Engineer, you will own the vision for how applied AI solves business problems at Reddit. You will identify where AI can create the most value, set technical direction, and turn that vision into production capabilities that improve how the company works across its business and technical functions like Sales, Marketing, Business Development, and Finance.

This is an opportunity to shape a growing engineering practice with impact across Reddit. Working with business leaders and the AI Platform team, you will define priorities, challenge assumptions about existing workflows, and guide investments in AI applications, agents, and automations. Your decisions will connect emerging AI capabilities to measurable improvements in quality, speed, capacity, and cost.

This is a senior technical leadership role with room to influence strategy, grow others, and build lasting capabilities across the company. Your impact will come from the business problems you help Reddit solve and the teams you make more effective.

You will also lead through delivery: organizing  the work of engineers, mentoring engineers and technical leads, and establishing the architecture and engineering practices that help teams ship reliable solutions. You will remain hands-on in the most consequential work, using what you build and learn to shape shared capabilities that other teams can adopt.

Responsibilities

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems at Reddit.
  • Translate ambiguous business problems into AI-native workflows and technical delivery plans.
  • Work closely with internal functions, embedding where needed to understand their work and build trust with champions, builders, and subject matter experts.
  • Understand function goals, jobs to be done, workflows, systems, data, and success measures.
  • Prototype within days and productionize priority workflows within weeks when feasible.
  • Integrate approved data, tools, APIs, and actions into safe end-to-end workflows.
  • Define evals, review gates, human-in-the-loop controls, observability, and evidence.
  • Launch trusted production workflows with governance, support, reversibility, and named owners.
  • Transfer maintainable workflows to function owners and reduce long-term dependency on the team.
  • Return repeated needs, blockers, and infrastructure requirements to the AI Platform Hub.
  • Turn local wins into reusable agents, skills, templates, connectors, playbooks, and platform patterns.

Additional Lead Responsibilities

  • Stay current with advances in AI models, agents, tools, and deployment practices; translate promising capabilities into Reddit’s AI strategy, roadmap, and investment priorities.
  • Set the vision and technical direction for applying AI to business problems across Reddit; partner with business leaders and AI Platform to prioritize opportunities and scale measurable value.
  • Organize and sequence engineers’ work, clarifying ownership, dependencies, and milestones; build shared capabilities that improve delivery.
  • Mentor engineers and technical leads through design and code reviews, strengthening applied AI, system design, evals, and production judgment.

Required Qualifications

  • 8+ years building software, including automations, workflows, AI applications, agents, or internal tools.
  • Strong software engineering fundamentals and production judgment; ability to work through ambiguous business and technical discovery.
  • Experience with MCP, reusable tool integrations, and enterprise identity and access patterns.
  • Experience integrating APIs, data systems, enterprise tools, and workflow actions.
  • Hands-on experience building and deploying AI agents, including tool use, orchestration, state, and failure handling; production LLM experience with retrieval, structured outputs, evals, monitoring, and controls.
  • Demonstrated technical leadership and product judgment through architecture decisions, reviews, mentoring, and influence across teams.
  • Ability to prioritize ambiguous opportunities and communicate technical, business, and operational tradeoffs.
  • Experience creating a component, engineering practice, or architectural pattern adopted beyond your own project.
  • Ability to build trust with business stakeholders and establish clear decisions, responsibilities, and success measures.

P referred Qualifications

  • Experience in applied AI, forward-deployed engineering, internal platforms, or enterprise workflow modernization.
  • Experience improving engineering practices across a team or multiple teams.
  • Experience delivering business-critical workflows with auditability, sensitive data, or consequential automated actions.
  • Experience measuring workflow gains in quality, speed, capacity, or cost.
  • Experience driving AI adoption through user feedback, onboarding, and training.

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-Remote

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$194,600—$272,400 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Operator Senior Forward Deployed Engineer (AI Enablement) at Reddit, Inc.

Builds and deploys AI applications, agents, and workflow automations to solve business problems across Reddit's internal functions.

Senior Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Senior Forward Deployed Engineer (AI Enablement)

As a Forward Deployed Engineer, you will turn AI capabilities into practical solutions that improve how Reddit works across business and technical functions like Sales, Marketing, Business Development, and Finance. You will identify valuable business problems and own the engineering from discovery through production launch and adoption, with measurable impact on quality, speed, capacity, and cost.

This is an opportunity to build close to the people who use your work. Working with internal business teams and the AI Platform team, you will challenge existing workflows, make product and technical decisions, and ship AI applications, agents, integrations, and automations that employees can rely on.

You will write code, experiment quickly, and take responsibility for production quality. Your judgment will shape where AI adds value, where conventional automation is better, and what should remain a human decision. The components and insights you contribute will help other teams solve similar problems.

You will have room to own meaningful work, deepen your applied AI expertise, and see the results of what you build across Reddit.

Responsibilities

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems and improve how Reddit works.
  • Translate ambiguous business problems into AI-native workflows and technical delivery plans.
  • Work closely with internal functions, embedding where needed to understand their work and build trust with AI champions, builders, and subject matter experts.
  • Understand function goals, jobs to be done, current workflows, systems, data, and measures of success.
  • Prototype within days and productionize priority workflows within weeks when feasible.
  • Integrate approved data, tools, APIs, and actions into safe end-to-end workflows.
  • Define evals, review gates, human-in-the-loop controls, observability, and evidence.
  • Launch trusted production workflows with governance, support, reversibility, and named owners.
  • Transfer maintainable workflows to function owners and reduce long-term dependency on the team.
  • Return repeated needs, blockers, and infrastructure requirements to the AI Platform Hub.
  • Turn local wins into reusable agents, skills, templates, connectors, playbooks, and platform patterns.

Required Qualifications

  • 5+ years building software, including AI applications, agents, automations, or internal tools.
  • Strong engineering fundamentals and production judgment; translates ambiguous business needs into solutions.
  • Hands-on agent development and deployment, including tool/API use, orchestration, state, and failure handling.
  • Enterprise integrations using MCP or comparable tool integration patterns.
  • Experience with LLM retrieval and structured outputs.
  • Reliable AI operations: cloud deployment, access controls, observability, evals, failure analysis, and improvement.
  • Clear technical and non-technical communication; explains tradeoffs and incorporates feedback.

Preferred Qualifications

  • Experience with enterprise business systems, internal tools, or embedded delivery.
  • Experience creating reusable components or helping teams adopt new tools.
  • Experience redesigning business workflows and measuring gains in quality, speed, capacity, or cost.
  • Experience building user-facing AI tools and driving adoption through feedback, onboarding, and training.

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-Remote

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$180,200—$252,300 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Operator Manager of Applied AI, Solutions Support Engineering at Wiz

Manages a team of developers building internal tools and automation solutions, with hands-on responsibility for AI-powered workflows, cloud infrastructure, and Zendesk/Salesforce integrations.

Lead Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications:

  • 2+ years of experience leading or managing a team of internal tool developers, automation engineers, or systems developers, driving technical direction, scheduling and running Agile sprints, and managing epics and defects in Jira while staying actively hands-on in the code.
  • 5+ years of hands-on development experience building internal tools, backend services, APIs, and web applications using Python and TypeScript/JavaScript (e.g., Node.js, React).
  • Hands-on experience with Zendesk and Salesforce administration and development, including owning Zendesk configurations and apps, writing Salesforce Apex code, working with custom objects and workflows, and integrating with platforms like ServiceNow.
  • Practical experience deploying and maintaining cloud-hosted services on GCP (or AWS/Azure) using containers, relational databases (e.g., PostgreSQL), data warehouses (e.g., BigQuery), and message queues.
  • Hands-on experience using AI models, APIs, prompt engineering, and AI-assisted coding tools to build internal applications, automate operational workflows, and speed up the development lifecycle.
  • Experience with everyday development and deployment tooling, including Terraform, Docker, Git, CI/CD pipelines, and managing changes across both cloud services and CRM sandboxes.
  • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and reside in the contiguous United States.

Preferred qualifications:

  • Experience connecting AI tools and workflows to internal systems using Model Context Protocol (MCP) servers, tool proxies, and AI models and coding tools (such as Gemini and Claude Code).
  • Experience building custom UI components, embedded apps, and integrations across Zendesk, Salesforce, and ServiceNow, such as Zendesk Apps Framework (ZAF) apps and Salesforce Lightning Web Components (LWC).
  • Track record of building practical productivity tools for internal teams, such as Chrome extensions, VS Code extensions, or cloud-hosted workspaces.
  • Experience building ticket routing, scheduling, and team availability tools that factor in queues, engineer skills, and global shift coverage.
  • Familiarity with integrating workplace and support tools like Slack (bots and workflows), Jira, Zoom, and BI reporting pipelines.
  • Prior customer-facing experience in a technical support role, preferably at a B2B technology company.

About the job:

At Wiz, technical support is never an afterthought. It is core to how our platform functions and a key part of how we create magic for our customers every day. To deliver a truly magical support experience at global scale, we put AI at the forefront of how we operate. As a Manager of Applied AI, Solutions Support Engineering, you will be an AI-first technical leader guiding the team of internal tool and automation developers who build the tools and architecture that make this experience possible.

Rather than managing customer-facing support engineers directly, you will lead the builders behind our support platform ecosystem. You will own our primary Zendesk ticketing environment, build integrations with Salesforce and ServiceNow, and lead the development of our intelligent ticket routing, browser and IDE extensions, and automated triage, pre-investigation, and resolution workflows.

You will thrive in this role not only by leading and mentoring your team, but by getting your hands directly into the technology. Leading from the front, you will split your time between writing and reviewing code alongside your team, using AI models and tools like Gemini and Claude Code to build internal tools and run our development pipeline, owning our Zendesk platform, and coaching the developers who power our support organization.

Responsibilities:

  • Lead, mentor, and guide an AI-first team of internal tool and automation developers, scheduling and running sprints in Jira, managing epics and defects, and driving day-to-day technical execution and team growth.
  • Own the tooling and automation roadmap that powers our technical support experience, designing the tools and architecture that handle the heavy lifting of case resolution.
  • Serve as a hands-on technical leader, actively writing, reviewing, and shipping code in Python, TypeScript/JavaScript, and Apex across internal web apps, background automation jobs, and CRM integrations.
  • Champion an AI-first development pipeline by using AI models, APIs, and coding tools (like Gemini and Claude Code) to build internal tools faster, power automated ticket triage and pre-investigation workflows, and maintain high quality and reliability across our automations.
  • Own the administration, architecture, and custom development of our Zendesk platform (including embedded apps, webhooks, declarative workflows, and routing/SLA logic), while building custom integrations and workflows across ServiceNow and Salesforce (including Apex code).
  • Lead the development and maintenance of our internal support tooling suite, including skills- and availability-based ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom, and PagerDuty.
  • Maintain the cloud infrastructure that runs our support tools and automations on Google Cloud Platform (GCP) using containerized services, PostgreSQL, BigQuery, Pub/Sub, and Terraform while keeping access and customer data secure.
  • Partner closely with Support leadership, frontline Solutions Support Engineers, Product, and the CTO team to spot workflow bottlenecks and build new tools and automations that keep AI at the forefront of our support experience.

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Read the full description
Operator Director, Forward Deployed Engineering at Nimble Gravity

Lead a team of forward-deployed engineers building production AI systems with LLMs, agentic workflows, and Claude, while managing client engagements and establishing reusable patterns.

Lead Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

About Nimble Gravity:

We’re a data, AI and digital engineering consultancy. Certified across Microsoft, Anthropic, and Databricks, we turn AI ambition into working systems for leaders who need results, not roadmaps.

We’re looking for a hands-on engineering leader who is as comfortable in a client workshop as in a pull request. You’ll build and coach a team that turns ambiguous business problems into working AI systems in production. You’ll also spot where the next phase of work lives.

Key Responsibilities

  • Lead the team: Hire, coach, and grow forward deployed engineers. Set a high bar for technical quality, client communication, and ownership.

  • Own delivery: Be accountable for scope, quality, timelines, and outcomes across multiple concurrent client engagements.

  • Be the technical voice with clients: Run demos, architecture sessions, and delivery workshops that show clients what Claude Code and Claude Cowork can do in their environment.

  • Build alongside the team: Stay close to the code. Prototype, review designs, and unblock the team on agentic workflows, tool use, MCP integrations, and evaluation.

  • Find the next phase: Spot expansion opportunities in the work and partner with account leadership to shape and scope them.

  • Establish repeatable practices: Build reusable patterns, accelerators, and playbooks so every engagement starts further ahead than the last.

  • Collaborate across the business: Work with data, cloud, and digital engineering teams to deliver end-to-end outcomes.

What We’re Looking For

Required

  • 15+ years in software engineering, with 5+ years leading engineers or technical teams.

  • Experience in client-facing delivery: consulting, solutions engineering, or forward deployed work.

  • Hands-on experience building with LLMs and agentic patterns, including tool use, RAG, workflow orchestration, and evaluation.

  • Strong Python or TypeScript skills, plus solid API design, CI/CD, and cloud fundamentals (Azure, AWS, or GCP).

  • Proven ability to explain complex technical ideas clearly to executives and engineers alike.

  • A track record of taking ambiguous problems to production.

Preferred

  • Hands-on experience with Claude Code, Claude Cowork, the Anthropic API, or the Model Context Protocol.

  • Experience with AI governance, security, and responsible-use practices in enterprise settings.

  • Background in data science or formal engineering training.

  • Experience in a consulting or professional services environment.

Core Qualities

  • Ownership: You take responsibility for outcomes, not just tasks.

  • Curiosity and courage: You ask the real questions and challenge assumptions, politely but firmly.

  • Coaching mindset: You grow people and share credit.

  • Adaptability: You’re comfortable when the tools change monthly.

  • Pragmatism: You ship what works.

Interview process

Interview with Recruiter (30 min)

1st Technical Interview (45 min)

2nd Technical Interview (45 min)

Final Interview with VP, AI Applied Solutions

Case Studies

Nimble Gravity Applied Anthropic Practice

About Nimble Gravity

Nimble Gravity is a team of outdoor enthusiasts, adrenaline seekers, and experienced growth hackers. We love solving hard problems and believe the right data can transform and propel growth for any organization.

Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants.

Read the full description
Operator Senior Forward Deployed Engineer (AI Enablement) at Reddit, Inc.

Builds and deploys AI applications, agents, integrations, and workflow automations that improve internal business operations.

Senior Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Senior Forward Deployed Engineer (AI Enablement)

As a Forward Deployed Engineer, you will turn AI capabilities into practical solutions that improve how Reddit works across business and technical functions like Sales, Marketing, Business Development, and Finance. You will identify valuable business problems and own the engineering from discovery through production launch and adoption, with measurable impact on quality, speed, capacity, and cost.

This is an opportunity to build close to the people who use your work. Working with internal business teams and the AI Platform team, you will challenge existing workflows, make product and technical decisions, and ship AI applications, agents, integrations, and automations that employees can rely on.

You will write code, experiment quickly, and take responsibility for production quality. Your judgment will shape where AI adds value, where conventional automation is better, and what should remain a human decision. The components and insights you contribute will help other teams solve similar problems.

You will have room to own meaningful work, deepen your applied AI expertise, and see the results of what you build across Reddit.

Responsibilities

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems and improve how Reddit works.
  • Translate ambiguous business problems into AI-native workflows and technical delivery plans.
  • Work closely with internal functions, embedding where needed to understand their work and build trust with AI champions, builders, and subject matter experts.
  • Understand function goals, jobs to be done, current workflows, systems, data, and measures of success.
  • Prototype within days and productionize priority workflows within weeks when feasible.
  • Integrate approved data, tools, APIs, and actions into safe end-to-end workflows.
  • Define evals, review gates, human-in-the-loop controls, observability, and evidence.
  • Launch trusted production workflows with governance, support, reversibility, and named owners.
  • Transfer maintainable workflows to function owners and reduce long-term dependency on the team.
  • Return repeated needs, blockers, and infrastructure requirements to the AI Platform Hub.
  • Turn local wins into reusable agents, skills, templates, connectors, playbooks, and platform patterns.

Required Qualifications

  • 5+ years building software, including AI applications, agents, automations, or internal tools.
  • Strong engineering fundamentals and production judgment; translates ambiguous business needs into solutions.
  • Hands-on agent development and deployment, including tool/API use, orchestration, state, and failure handling.
  • Enterprise integrations using MCP or comparable tool integration patterns.
  • Experience with LLM retrieval and structured outputs.
  • Reliable AI operations: cloud deployment, access controls, observability, evals, failure analysis, and improvement.
  • Clear technical and non-technical communication; explains tradeoffs and incorporates feedback.

Preferred Qualifications

  • Experience with enterprise business systems, internal tools, or embedded delivery.
  • Experience creating reusable components or helping teams adopt new tools.
  • Experience redesigning business workflows and measuring gains in quality, speed, capacity, or cost.
  • Experience building user-facing AI tools and driving adoption through feedback, onboarding, and training.

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-Remote

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$180,200—$252,300 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Operator Lead Forward Deployed Engineer (AI Enablement) at Reddit, Inc.

Builds and leads deployment of AI applications, agents, integrations, and workflow automations that improve Reddit business functions.

Lead Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Lead Forward Deployed Engineer (AI Enablement)

As a Lead Forward Deployed Engineer, you will own the vision for how applied AI solves business problems at Reddit. You will identify where AI can create the most value, set technical direction, and turn that vision into production capabilities that improve how the company works across its business and technical functions like Sales, Marketing, Business Development, and Finance.

This is an opportunity to shape a growing engineering practice with impact across Reddit. Working with business leaders and the AI Platform team, you will define priorities, challenge assumptions about existing workflows, and guide investments in AI applications, agents, and automations. Your decisions will connect emerging AI capabilities to measurable improvements in quality, speed, capacity, and cost.

This is a senior technical leadership role with room to influence strategy, grow others, and build lasting capabilities across the company. Your impact will come from the business problems you help Reddit solve and the teams you make more effective.

You will also lead through delivery: organizing  the work of engineers, mentoring engineers and technical leads, and establishing the architecture and engineering practices that help teams ship reliable solutions. You will remain hands-on in the most consequential work, using what you build and learn to shape shared capabilities that other teams can adopt.

Responsibilities

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems at Reddit.
  • Translate ambiguous business problems into AI-native workflows and technical delivery plans.
  • Work closely with internal functions, embedding where needed to understand their work and build trust with champions, builders, and subject matter experts.
  • Understand function goals, jobs to be done, workflows, systems, data, and success measures.
  • Prototype within days and productionize priority workflows within weeks when feasible.
  • Integrate approved data, tools, APIs, and actions into safe end-to-end workflows.
  • Define evals, review gates, human-in-the-loop controls, observability, and evidence.
  • Launch trusted production workflows with governance, support, reversibility, and named owners.
  • Transfer maintainable workflows to function owners and reduce long-term dependency on the team.
  • Return repeated needs, blockers, and infrastructure requirements to the AI Platform Hub.
  • Turn local wins into reusable agents, skills, templates, connectors, playbooks, and platform patterns.

Additional Lead Responsibilities

  • Stay current with advances in AI models, agents, tools, and deployment practices; translate promising capabilities into Reddit’s AI strategy, roadmap, and investment priorities.
  • Set the vision and technical direction for applying AI to business problems across Reddit; partner with business leaders and AI Platform to prioritize opportunities and scale measurable value.
  • Organize and sequence engineers’ work, clarifying ownership, dependencies, and milestones; build shared capabilities that improve delivery.
  • Mentor engineers and technical leads through design and code reviews, strengthening applied AI, system design, evals, and production judgment.

Required Qualifications

  • 8+ years building software, including automations, workflows, AI applications, agents, or internal tools.
  • Strong software engineering fundamentals and production judgment; ability to work through ambiguous business and technical discovery.
  • Experience with MCP, reusable tool integrations, and enterprise identity and access patterns.
  • Experience integrating APIs, data systems, enterprise tools, and workflow actions.
  • Hands-on experience building and deploying AI agents, including tool use, orchestration, state, and failure handling; production LLM experience with retrieval, structured outputs, evals, monitoring, and controls.
  • Demonstrated technical leadership and product judgment through architecture decisions, reviews, mentoring, and influence across teams.
  • Ability to prioritize ambiguous opportunities and communicate technical, business, and operational tradeoffs.
  • Experience creating a component, engineering practice, or architectural pattern adopted beyond your own project.
  • Ability to build trust with business stakeholders and establish clear decisions, responsibilities, and success measures.

P referred Qualifications

  • Experience in applied AI, forward-deployed engineering, internal platforms, or enterprise workflow modernization.
  • Experience improving engineering practices across a team or multiple teams.
  • Experience delivering business-critical workflows with auditability, sensitive data, or consequential automated actions.
  • Experience measuring workflow gains in quality, speed, capacity, or cost.
  • Experience driving AI adoption through user feedback, onboarding, and training.

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-Remote

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$194,600—$272,400 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Operator Senior Forward Deployed Engineer (AI Enablement) at Reddit, Inc.

Builds and deploys AI applications, agents, integrations, and workflow automations that improve internal business operations.

Senior Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Senior Forward Deployed Engineer (AI Enablement)

As a Forward Deployed Engineer, you will turn AI capabilities into practical solutions that improve how Reddit works across business and technical functions like Sales, Marketing, Business Development, and Finance. You will identify valuable business problems and own the engineering from discovery through production launch and adoption, with measurable impact on quality, speed, capacity, and cost.

This is an opportunity to build close to the people who use your work. Working with internal business teams and the AI Platform team, you will challenge existing workflows, make product and technical decisions, and ship AI applications, agents, integrations, and automations that employees can rely on.

You will write code, experiment quickly, and take responsibility for production quality. Your judgment will shape where AI adds value, where conventional automation is better, and what should remain a human decision. The components and insights you contribute will help other teams solve similar problems.

You will have room to own meaningful work, deepen your applied AI expertise, and see the results of what you build across Reddit.

Responsibilities

  • Build AI applications, agents, skills, connectors, and workflow automations that solve business problems and improve how Reddit works.
  • Translate ambiguous business problems into AI-native workflows and technical delivery plans.
  • Work closely with internal functions, embedding where needed to understand their work and build trust with AI champions, builders, and subject matter experts.
  • Understand function goals, jobs to be done, current workflows, systems, data, and measures of success.
  • Prototype within days and productionize priority workflows within weeks when feasible.
  • Integrate approved data, tools, APIs, and actions into safe end-to-end workflows.
  • Define evals, review gates, human-in-the-loop controls, observability, and evidence.
  • Launch trusted production workflows with governance, support, reversibility, and named owners.
  • Transfer maintainable workflows to function owners and reduce long-term dependency on the team.
  • Return repeated needs, blockers, and infrastructure requirements to the AI Platform Hub.
  • Turn local wins into reusable agents, skills, templates, connectors, playbooks, and platform patterns.

Required Qualifications

  • 5+ years building software, including AI applications, agents, automations, or internal tools.
  • Strong engineering fundamentals and production judgment; translates ambiguous business needs into solutions.
  • Hands-on agent development and deployment, including tool/API use, orchestration, state, and failure handling.
  • Enterprise integrations using MCP or comparable tool integration patterns.
  • Experience with LLM retrieval and structured outputs.
  • Reliable AI operations: cloud deployment, access controls, observability, evals, failure analysis, and improvement.
  • Clear technical and non-technical communication; explains tradeoffs and incorporates feedback.

Preferred Qualifications

  • Experience with enterprise business systems, internal tools, or embedded delivery.
  • Experience creating reusable components or helping teams adopt new tools.
  • Experience redesigning business workflows and measuring gains in quality, speed, capacity, or cost.
  • Experience building user-facing AI tools and driving adoption through feedback, onboarding, and training.

Benefits:

  • Comprehensive Healthcare Benefits
  • 401k Matching
  • Workspace benefits for your home office
  • Personal & Professional development funds
  • Family Planning Support
  • Flexible Vacation (please use them!) & Reddit Global Wellness Days
  • 4+ months paid Parental Leave
  • Paid Volunteer time off

#LI-Remote

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$180,200—$252,300 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Operator Functional Lead, AI & Agentforce Delivery at NeuraFlash

Leads customer-facing Salesforce Agentforce and AI implementation projects, managing delivery, stakeholders, strategy, and AI tooling.

Lead Posted 1 day ago RemoteFirstJobs Product
What this role involves

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you’re developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We are hiring for a Functional Lead, AI & Agentforce Delivery with a strong understanding of Salesforce & AI solutions who will manage and support customer-facing Agentforce and AI implementation projects, in particular implementation projects leveraging NeuraFlash products and solution accelerators. The ideal candidate has the ability to plan and think strategically, as well as dive into project details to manage the project on the ground. The AI & Agentforce Functional Lead is professional and confident in front of critical customer stakeholders. Ideal candidates will have a strong analytical, consultative mindset and thrive in an agile environment. They will also have AI tooling experience to leverage in project delivery. If you appreciate working with cutting edge technology and delivering exciting new solutions - this role is for you!

You’ll have the opportunity to:

Manage overall delivery of Agentforce and AI implementation projects, in particular implementation projects leveraging NeuraFlash products and solution accelerators. You will act as functional lead on the project to oversee and shape the overall solution and manage day to day work and customer relationships. You will:

  • Act as a “thought leader” for our customers, guiding the customer and NeuraFlash team in the definition of use cases and business outcomes
  • Smoothly transition customers from the sales process to project delivery. This includes: Reviewing the SOW and any partner-funding POs, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
  • Plan, monitor and manage project financials, scope, and schedule to ensure project stays on track for assigned client projects
  • Act as primary day-to-day point of contact for the client and the operational aspects of the project, including a focus on building strong customer relationships
  • Facilitate or co-lead with customer project manager regular status meetings with project team, sponsors, and all stakeholders
  • Manage NeuraFlash project team members in the delivery of the solution
  • Readout documented and measured outcomes for live solutions prior to project closeout
  • Stay informed on Agentic Division internal initiatives, products, and solutions to foster innovation and efficiencies on your projects

Required Qualifications:

  • 5+ years of experience as a delivery leader overseeing AI-related implementation of business solutions on Salesforce or AWS platform across all phases of project delivery
  • Outstanding verbal and written communication skills to audiences of all levels
  • Experience working in a professional services/consulting environment
  • Experience leading delivery as project manager or scrum leader
  • Experience with estimation/sizing and SOW/Change Order contracting
  • Certified Salesforce Admin + Sales Cloud or Service Cloud Consultant certifications
  • Demonstrated track record of writing SOWs and Change Requests and managing scope

Preferred Skills:

  • Bachelor’s Degree in Business, Engineering, Information Technology or Management

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

What’s it like to be a part of NeuraFlash, Part of Accenture?

  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don’t mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Read the full description
Operator Senior Manager of Commercial Systems (REMOTE) at EnableComp

Owns and evolves Salesforce, HubSpot, Gong, Clay, and Accord while automating commercial workflows and integrating AI across revenue operations.

Senior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

WHO WE ARE

EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Senior Manager, Commercial Systems is responsible for owning and evolving the commercial systems that power EnableComp’s go-to-market engine — Salesforce, HubSpot, Gong, Clay, and Accord. This role treats the commercial stack as a product: a connected operating system that should get smarter, faster, and more automated every quarter, not just kept running. The ideal candidate is the owner and steward of how EnableComp’s revenue systems talk to each other, and increasingly, how AI does the connecting — using tools like Claude to redesign workflows and reduce manual work across the commercial organization, not just administer existing configuration.

JOB RESPONSIBILITIES

  • Serve as platform owner for Salesforce (system of record), HubSpot (marketing/demand gen), Gong (conversation intelligence), Clay (data enrichment/workflow automation), and Accord (mutual action plans/deal execution).
  • Partner with Sales, Marketing, RevOps, and Client Success leadership to prioritize the systems roadmap and translate business requirements into technical specs and developer handoffs.
  • Develop and maintain the integration design across these tools — object models, data flows, triggers, and automations — so information moves cleanly from first touch to closed-won to renewal.
  • Analyze and translate GTM strategy into system design: new motions, territory or segmentation changes, and reporting needs all become clean, scalable configuration, not spaghetti workarounds.
  • Lead the use of AI (Claude and similar tools) as a core part of how the team works — building AI-assisted workflows, automations, and internal tools that reduce manual admin work across the commercial org.
  • Conduct data integrity and governance reviews across the stack: field standards, deduplication, permissioning, and audit-readiness.
  • Coordinate dashboards and reporting that give leadership real-time visibility into pipeline health, forecast accuracy, and rep performance.
  • Evaluate and pilot new RevTech and AI capabilities, building the business case and rollout plan for anything recommended.
  • Identify and manage the systems side of the deal lifecycle — pipeline stages, forecasting categories, quoting/CPQ-adjacent workflows, and MAP/mutual-close-plan tooling via Accord.

REQUIREMENTS & QUALIFICATIONS

  • Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field preferred; equivalent experience considered)
  • 5+ years administering or managing Salesforce in a commercial/RevOps context (certifications a plus, not required)
  • Hands-on experience with HubSpot, Gong, and ideally Clay and/or Accord (or clearly transferable tools in the same category)
  • Real, demonstrated experience using AI tools (Claude, ChatGPT, or similar) to build workflows, automate tasks, or transform how a system or team operates — not just casual use
  • Strong SQL/SOQL or equivalent query fluency, and comfort translating messy business asks into clean data models
  • Experience writing technical specs and partnering with developers or implementation vendors to ship system changes
  • Excellent cross-functional communication skills; healthcare, RCM, or complex B2B sales environment experience is a plus
  • Timely and regular attendance.
  • Equivalent combination of education and experience will be considered
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPECIAL CONSIDERATIONS & PREREQUISITES

  • Minimal travel required (occasional on-site collaboration or team events).
  • Ability to work independently with minimal supervision in a fast-paced, evolving environment.
  • A product mindset — comfortable owning a roadmap, prioritizing competing requests, and iterating based on feedback; genuine curiosity about applying AI to eliminate manual, repetitive work
  • Practices and adheres to EnableComp’s Core Values, Vision and Mission.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operator Senior Manager of Commercial Systems (REMOTE) at EnableComp

Owns and evolves Salesforce, HubSpot, Gong, Clay, and Accord while automating commercial workflows and integrating AI across revenue operations.

Senior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

WHO WE ARE

EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Senior Manager, Commercial Systems is responsible for owning and evolving the commercial systems that power EnableComp’s go-to-market engine — Salesforce, HubSpot, Gong, Clay, and Accord. This role treats the commercial stack as a product: a connected operating system that should get smarter, faster, and more automated every quarter, not just kept running. The ideal candidate is the owner and steward of how EnableComp’s revenue systems talk to each other, and increasingly, how AI does the connecting — using tools like Claude to redesign workflows and reduce manual work across the commercial organization, not just administer existing configuration.

JOB RESPONSIBILITIES

  • Serve as platform owner for Salesforce (system of record), HubSpot (marketing/demand gen), Gong (conversation intelligence), Clay (data enrichment/workflow automation), and Accord (mutual action plans/deal execution).
  • Partner with Sales, Marketing, RevOps, and Client Success leadership to prioritize the systems roadmap and translate business requirements into technical specs and developer handoffs.
  • Develop and maintain the integration design across these tools — object models, data flows, triggers, and automations — so information moves cleanly from first touch to closed-won to renewal.
  • Analyze and translate GTM strategy into system design: new motions, territory or segmentation changes, and reporting needs all become clean, scalable configuration, not spaghetti workarounds.
  • Lead the use of AI (Claude and similar tools) as a core part of how the team works — building AI-assisted workflows, automations, and internal tools that reduce manual admin work across the commercial org.
  • Conduct data integrity and governance reviews across the stack: field standards, deduplication, permissioning, and audit-readiness.
  • Coordinate dashboards and reporting that give leadership real-time visibility into pipeline health, forecast accuracy, and rep performance.
  • Evaluate and pilot new RevTech and AI capabilities, building the business case and rollout plan for anything recommended.
  • Identify and manage the systems side of the deal lifecycle — pipeline stages, forecasting categories, quoting/CPQ-adjacent workflows, and MAP/mutual-close-plan tooling via Accord.

REQUIREMENTS & QUALIFICATIONS

  • Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field preferred; equivalent experience considered)
  • 5+ years administering or managing Salesforce in a commercial/RevOps context (certifications a plus, not required)
  • Hands-on experience with HubSpot, Gong, and ideally Clay and/or Accord (or clearly transferable tools in the same category)
  • Real, demonstrated experience using AI tools (Claude, ChatGPT, or similar) to build workflows, automate tasks, or transform how a system or team operates — not just casual use
  • Strong SQL/SOQL or equivalent query fluency, and comfort translating messy business asks into clean data models
  • Experience writing technical specs and partnering with developers or implementation vendors to ship system changes
  • Excellent cross-functional communication skills; healthcare, RCM, or complex B2B sales environment experience is a plus
  • Timely and regular attendance.
  • Equivalent combination of education and experience will be considered
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPECIAL CONSIDERATIONS & PREREQUISITES

  • Minimal travel required (occasional on-site collaboration or team events).
  • Ability to work independently with minimal supervision in a fast-paced, evolving environment.
  • A product mindset — comfortable owning a roadmap, prioritizing competing requests, and iterating based on feedback; genuine curiosity about applying AI to eliminate manual, repetitive work
  • Practices and adheres to EnableComp’s Core Values, Vision and Mission.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operator Senior Manager of Commercial Systems (REMOTE) at EnableComp

Owns and evolves Salesforce, HubSpot, Gong, Clay, and Accord while automating commercial workflows and integrating AI across revenue operations.

Senior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

WHO WE ARE

EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Senior Manager, Commercial Systems is responsible for owning and evolving the commercial systems that power EnableComp’s go-to-market engine — Salesforce, HubSpot, Gong, Clay, and Accord. This role treats the commercial stack as a product: a connected operating system that should get smarter, faster, and more automated every quarter, not just kept running. The ideal candidate is the owner and steward of how EnableComp’s revenue systems talk to each other, and increasingly, how AI does the connecting — using tools like Claude to redesign workflows and reduce manual work across the commercial organization, not just administer existing configuration.

JOB RESPONSIBILITIES

  • Serve as platform owner for Salesforce (system of record), HubSpot (marketing/demand gen), Gong (conversation intelligence), Clay (data enrichment/workflow automation), and Accord (mutual action plans/deal execution).
  • Partner with Sales, Marketing, RevOps, and Client Success leadership to prioritize the systems roadmap and translate business requirements into technical specs and developer handoffs.
  • Develop and maintain the integration design across these tools — object models, data flows, triggers, and automations — so information moves cleanly from first touch to closed-won to renewal.
  • Analyze and translate GTM strategy into system design: new motions, territory or segmentation changes, and reporting needs all become clean, scalable configuration, not spaghetti workarounds.
  • Lead the use of AI (Claude and similar tools) as a core part of how the team works — building AI-assisted workflows, automations, and internal tools that reduce manual admin work across the commercial org.
  • Conduct data integrity and governance reviews across the stack: field standards, deduplication, permissioning, and audit-readiness.
  • Coordinate dashboards and reporting that give leadership real-time visibility into pipeline health, forecast accuracy, and rep performance.
  • Evaluate and pilot new RevTech and AI capabilities, building the business case and rollout plan for anything recommended.
  • Identify and manage the systems side of the deal lifecycle — pipeline stages, forecasting categories, quoting/CPQ-adjacent workflows, and MAP/mutual-close-plan tooling via Accord.

REQUIREMENTS & QUALIFICATIONS

  • Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field preferred; equivalent experience considered)
  • 5+ years administering or managing Salesforce in a commercial/RevOps context (certifications a plus, not required)
  • Hands-on experience with HubSpot, Gong, and ideally Clay and/or Accord (or clearly transferable tools in the same category)
  • Real, demonstrated experience using AI tools (Claude, ChatGPT, or similar) to build workflows, automate tasks, or transform how a system or team operates — not just casual use
  • Strong SQL/SOQL or equivalent query fluency, and comfort translating messy business asks into clean data models
  • Experience writing technical specs and partnering with developers or implementation vendors to ship system changes
  • Excellent cross-functional communication skills; healthcare, RCM, or complex B2B sales environment experience is a plus
  • Timely and regular attendance.
  • Equivalent combination of education and experience will be considered
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPECIAL CONSIDERATIONS & PREREQUISITES

  • Minimal travel required (occasional on-site collaboration or team events).
  • Ability to work independently with minimal supervision in a fast-paced, evolving environment.
  • A product mindset — comfortable owning a roadmap, prioritizing competing requests, and iterating based on feedback; genuine curiosity about applying AI to eliminate manual, repetitive work
  • Practices and adheres to EnableComp’s Core Values, Vision and Mission.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operator Agent Builder at hyperexponential

Builds and deploys AI agents for insurance customers, leading demos, bootcamps, solutions implementation, and expansion through production.

Posted 3 days ago RemoteFirstJobs Product
What this role involves

Hi, I’m Richard Gunn, President at hx. Having joined hx as employee number 5 - and grown the Global Revenue team to >100 - I’m now responsible for leading our US expansion. I personally love this stage, as it is a chance to be building again - across all axes: team, capabilities, and product. And it’s moving a lot faster with the advent of agents!

What excites me about this role is that we’ve proven the motion works in the US, but there is a ton of work required to scale it. Agent Builders are the people who do that work: part engineer, part solutions lead, always in front of the customer.

So this isn’t a traditional solutions or engineering role. You’ll sit with insurers from the first custom demo, run the bootcamp on their site, and build all the way through to live premium and expansion. You’ll build agent’s everyday and help define how both you and our customers work.

I’m looking for a builder who is obsessed with two things: turning customer problems into agents they use every day, and putting more premium through our platform than the market thinks is possible. You should be as comfortable in a room with a Chief Underwriter as you are with your own agents!

I hope to chat soon!

Richard

About hyperexponential (hx)

At hyperexponential, we’re building the agentic platform for commercial insurance underwriting.

Underwriters make decisions that shape the real world: which risks to take, how to price them, and where capital gets deployed. Those decisions can determine whether a new technology gets built, a business can grow, or a community can recover after disaster.

Yet much of the industry still makes billion-dollar decisions through fragmented systems, manual workflows and technology that wasn’t built for the complexity of modern risk.

hx is changing that. We bring together data, models, AI and human judgement so insurers can understand risk more deeply, make better decisions faster and ultimately enable the world to take more risk with confidence.

Born in London, hx is now a global team of nearly 300 people across London, New York and Warsaw. Leading global carriers and MGAs use hx to support underwriting across more than $75bn of annual commercial P&C premium. Backed by a16z, Highland Europe and Battery Ventures, we’re scaling rapidly across products, markets and geographies.

AI is changing what great work looks like, and we’re building hx around that reality. People here get real ownership, high expectations and the space to use these tools to increase the quality and ambition of what they can do.

About the team

Field Engineering (FENG) is the technical core of our go-to-market organisation. The team sits at the intersection of product, sales, and customer success, owning the “technical win” in each opportunity and making hx platform real for some of the most demanding insurers in the world. We work with underwriters, actuaries, IT, and security leaders to design solutions they can trust with their most critical pricing and underwriting decisions.

This is a team that thrives at the edge of what’s possible for our product and our customers. We specialise in the hardest integration and implementation challenges, where deep technical understanding, domain insight, and creativity are all required. As a Solutions Architect, you’ll be one of the first hx’ers many prospects meet, shaping how they understand our platform and what it can do for their business.

Solutions Architects at hx are the voice of IT, security and infrastructure - both inside hx and in front of customers. We figure out how hx Renew fits into complex, often ancient system landscapes, translating between modern cloud architectures and 1990s reality without losing sight of the bigger transformation.

The culture is high-ownership, collaborative, and very visible: every engagement is high stakes, every interaction leaves a lasting impression, and your work feeds directly into both revenue outcomes and product direction. You’ll partner closely with Sales and Product Engineering, acting as a trusted advisor throughout the sales cycle and beyond, and helping customers realise the full value of hx’s core product suite.

Have a look at our Field Engineering Candidate Hub , for a sneak peak behind the scenes into our culture.

What you’ll be doing

  • Run hands-on Bootcamps at customer sites, building working AI agents on their real problems in five days.

  • Take those builds live, so customers use them to write real business.

  • Agree on clear goals with each customer up front, then show them the results, which is how they decide to expand with us.

  • Train customers’ own teams to build on their own.

  • Turn what you build into reusable pieces your teammates can pick up.

  • Share what you learn in the field with our product team.

  • Build and run a custom demo for prospective customers, alongside one of our sales leads.

  • Lead bootcamps and technical conversations with senior underwriters and actuaries.

What you’ll need to have done

  • 3+ years writing production code (Python) for large or regulated businesses.

  • Recent, hands-on experience building with AI agents, and a habit of checking their output is right before anyone relies on it.

  • Confidence in front of expert, skeptical customers, and examples of their feedback changing what you built.

  • Experience owning an outcome, not just following a spec.

  • The drive to push things through without being asked.

  • Customer-facing engineering experience at an AI company.

  • Public examples of things you’ve built.

  • Insurance, actuarial or pricing experience (not required — we’ll teach you).

Benefits

  • $6,000 training and conference budget

  • Full medical, dental, and vision package

  • Mental health support via Spring Health and Rula

  • Access to One Medical

  • Flexible vacation policy

  • Pet discount plans, retirement plan (401K), and discount programmes

Additional perks

  • Top-spec equipment

  • Regular remote and in-person hackathons, lunch and learns, socials, and game nights

  • Team breakfasts and lunches, snacks, drinks fridge, and WeWork office space

  • Exceptional opportunities for personal development and growth

Interview process

  • Initial call with our Talent team to kick things off

  • Manager interview g

  • Skills Assessment Stage

  • Values Interview + Meet the CEO

  • We offer!

Our commitment to Diversity

hxer’s are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.

Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.

If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team.

Next steps

If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome.

For more information about applying and to view other opportunities, you can visit our careers page.

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.

Read the full description
Operator Customer Experience Operations Manager at MagicSchool AI

Builds and supports CX and Salesforce workflows, implements AI-assisted automations, manages prompts, and leads cross-functional systems projects.

Mid Posted 3 days ago RemoteFirstJobs Product
What this role involves

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We’re just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Responsibilities In this role, you will be responsible for:

  • Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements

  • Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production

  • Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip

  • Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues

  • Write and maintain prompts, agent instructions, and templates the team can reuse

  • Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth

  • Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized

  • Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization

Experience & Qualifications To be successful in this role, you’ll bring the following experience and qualifications:

  • 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS

  • Proven experience administering and building in Salesforce (flows, automations, reporting)

  • Strong technical troubleshooting skills and the ability to translate business problems into system solutions

  • Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack

  • Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact

  • Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration

  • Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved

  • Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use

  • Comfort with prompt design and evaluating output quality

  • Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)

  • Judgment about when AI is the right tool and when a deterministic flow is better

Bonus Experience (Nice to Have)

  • Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms

  • Experience supporting Product-Led Growth (PLG) teams or strategies

  • Experience in high-growth, startup-like environments where agility and prioritization are critical

Why Join Us?

  • Work on cutting-edge AI technology that directly impacts educators and students.

  • Join a mission-driven team passionate about making education more efficient and equitable.

  • Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

For full time employees:

  • Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

  • Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

  • Every employee is offered generous stock options, vested over 4 years.

  • 401k match & monthly wellness stipend.

Our Values:

  • Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

  • Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

  • Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

  • Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

  • Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

  • Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

  • Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.

Read the full description
Operator Business Operations & AI Transformation Lead at Urrly

Improves healthcare business workflows by identifying bottlenecks, implementing AI and automation solutions, analyzing data, and driving team adoption.

Lead Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

Business Operations & AI Transformation Lead

Own the changes that make a growing healthcare business run better—from identifying workflow bottlenecks to implementing AI-enabled solutions and helping teams adopt them.

Join a rapidly growing healthcare technology company transforming how health plans engage members and deliver essential healthcare services. In this role, you’ll work across operations, clinical services, scheduling, provider management, finance, and customer success to understand how work gets done, uncover inefficiencies, and implement smarter ways of operating.

This is not a traditional project management or strategy role. You’ll be expected to ask sharp questions, map real workflows, identify what is slowing teams down, and take ownership of practical improvements using data, automation, AI tools, and strong business judgment.

Candidates based in Latin America and the Philippines are welcome to apply.

Role Details

  • Location: Remote, Latin America or the Philippines
  • Compensation: $3,500–$5,000 USD per month, with flexibility for the right candidate
  • Experience: 3–5 years of relevant experience
  • English proficiency: C1-level English required

What You’ll Do

  • Partner with department leaders and frontline teams to understand existing workflows, operational challenges, and business priorities.
  • Map how work actually gets done, identify bottlenecks, and redesign processes to improve productivity, accuracy, speed, and outcomes.
  • Identify practical opportunities to use AI, automation, low-code tools, workflow software, and modern productivity platforms across business operations.
  • Prototype lightweight solutions independently using AI-assisted development tools, low-code platforms, spreadsheets, dashboards, and workflow automation software.
  • Partner with engineering, data, and technology teams on more sophisticated solutions when needed.
  • Analyze operational data to uncover performance gaps, define KPIs, and quantify the impact of process improvements.
  • Build practical dashboards, reporting tools, performance scorecards, lightweight documentation, operating procedures, and training materials.
  • Own improvement initiatives from discovery through implementation, adoption, measurement, and ongoing optimization.

What We’re Looking For

  • 3–5 years of relevant experience in business operations, management consulting, business analytics, operational excellence, or technology-driven process improvement.
  • Strong analytical and structured problem-solving skills.
  • Experience analyzing, redesigning, and optimizing business processes.
  • Hands-on experience with AI tools such as ChatGPT, Claude, or similar technologies.
  • Comfort with spreadsheets, data analysis, dashboards, and modern productivity and automation tools.
  • Ability to quickly learn unfamiliar business processes and identify meaningful improvement opportunities.
  • Strong communication skills and confidence working directly with department leaders and frontline employees.
  • High ownership, resourcefulness, intellectual curiosity, and a bias toward execution.

Preferred, But Not Required

  • Experience in healthcare, healthcare technology, or operationally intensive service businesses.
  • Background in management consulting, high-growth startups, or business transformation.
  • Familiarity with SQL, Power BI, Zapier, Make, n8n, Claude Code, or similar tools.
  • Experience building lightweight internal tools or implementing workflow automation.

Examples of Projects You Might Own

  • Redesign appointment scheduling workflows to improve member engagement and visit completion rates.
  • Improve call center productivity through AI-assisted workflows and automation.
  • Analyze provider utilization and build processes that increase completed visits per clinician.
  • Automate manual reporting, reconciliation, or administrative processes.
  • Build operational dashboards that surface bottlenecks and help managers make faster decisions.
  • Streamline customer onboarding, internal handoffs, and cross-departmental workflows.

What Success Looks Like

Within your first 90 days, you will have developed a strong understanding of several core business functions, identified and prioritized a pipeline of high-impact improvement opportunities, independently implemented measurable process improvements, collaborated with technical teams on at least one meaningful AI-enabled or automated workflow, and established clear metrics showing improvements in efficiency, accuracy, speed, or cost.

Success is measured by real-world business impact — not the number of analyses, presentations, or recommendations produced.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.

Apply now and get a response within 24 hours.

Read the full description
Operator Agent Builder at hyperexponential

Builds customer-facing AI agents for insurers, leading demos, bootcamps, implementations, and expansion from initial problem to live deployment.

Posted 3 days ago RemoteFirstJobs Product
What this role involves

Hi, I’m Richard Gunn, President at hx. Having joined hx as employee number 5 - and grown the Global Revenue team to >100 - I’m now responsible for leading our US expansion. I personally love this stage, as it is a chance to be building again - across all axes: team, capabilities, and product. And it’s moving a lot faster with the advent of agents!

What excites me about this role is that we’ve proven the motion works in the US, but there is a ton of work required to scale it. Agent Builders are the people who do that work: part engineer, part solutions lead, always in front of the customer.

So this isn’t a traditional solutions or engineering role. You’ll sit with insurers from the first custom demo, run the bootcamp on their site, and build all the way through to live premium and expansion. You’ll build agent’s everyday and help define how both you and our customers work.

I’m looking for a builder who is obsessed with two things: turning customer problems into agents they use every day, and putting more premium through our platform than the market thinks is possible. You should be as comfortable in a room with a Chief Underwriter as you are with your own agents!

I hope to chat soon!

Richard

About hyperexponential (hx)

At hyperexponential, we’re building the agentic platform for commercial insurance underwriting.

Underwriters make decisions that shape the real world: which risks to take, how to price them, and where capital gets deployed. Those decisions can determine whether a new technology gets built, a business can grow, or a community can recover after disaster.

Yet much of the industry still makes billion-dollar decisions through fragmented systems, manual workflows and technology that wasn’t built for the complexity of modern risk.

hx is changing that. We bring together data, models, AI and human judgement so insurers can understand risk more deeply, make better decisions faster and ultimately enable the world to take more risk with confidence.

Born in London, hx is now a global team of nearly 300 people across London, New York and Warsaw. Leading global carriers and MGAs use hx to support underwriting across more than $75bn of annual commercial P&C premium. Backed by a16z, Highland Europe and Battery Ventures, we’re scaling rapidly across products, markets and geographies.

AI is changing what great work looks like, and we’re building hx around that reality. People here get real ownership, high expectations and the space to use these tools to increase the quality and ambition of what they can do.

About the team

Field Engineering (FENG) is the technical core of our go-to-market organisation. The team sits at the intersection of product, sales, and customer success, owning the “technical win” in each opportunity and making hx platform real for some of the most demanding insurers in the world. We work with underwriters, actuaries, IT, and security leaders to design solutions they can trust with their most critical pricing and underwriting decisions.

This is a team that thrives at the edge of what’s possible for our product and our customers. We specialise in the hardest integration and implementation challenges, where deep technical understanding, domain insight, and creativity are all required. As a Solutions Architect, you’ll be one of the first hx’ers many prospects meet, shaping how they understand our platform and what it can do for their business.

Solutions Architects at hx are the voice of IT, security and infrastructure - both inside hx and in front of customers. We figure out how hx Renew fits into complex, often ancient system landscapes, translating between modern cloud architectures and 1990s reality without losing sight of the bigger transformation.

The culture is high-ownership, collaborative, and very visible: every engagement is high stakes, every interaction leaves a lasting impression, and your work feeds directly into both revenue outcomes and product direction. You’ll partner closely with Sales and Product Engineering, acting as a trusted advisor throughout the sales cycle and beyond, and helping customers realise the full value of hx’s core product suite.

Have a look at our Field Engineering Candidate Hub , for a sneak peak behind the scenes into our culture.

What you’ll be doing

  • Run hands-on Bootcamps at customer sites, building working AI agents on their real problems in five days.

  • Take those builds live, so customers use them to write real business.

  • Agree on clear goals with each customer up front, then show them the results, which is how they decide to expand with us.

  • Train customers’ own teams to build on their own.

  • Turn what you build into reusable pieces your teammates can pick up.

  • Share what you learn in the field with our product team.

  • Build and run a custom demo for prospective customers, alongside one of our sales leads.

  • Lead bootcamps and technical conversations with senior underwriters and actuaries.

What you’ll need to have done

  • 3+ years writing production code (Python) for large or regulated businesses.

  • Recent, hands-on experience building with AI agents, and a habit of checking their output is right before anyone relies on it.

  • Confidence in front of expert, skeptical customers, and examples of their feedback changing what you built.

  • Experience owning an outcome, not just following a spec.

  • The drive to push things through without being asked.

  • Customer-facing engineering experience at an AI company.

  • Public examples of things you’ve built.

  • Insurance, actuarial or pricing experience (not required — we’ll teach you).

Benefits

  • $6,000 training and conference budget

  • Full medical, dental, and vision package

  • Mental health support via Spring Health and Rula

  • Access to One Medical

  • Flexible vacation policy

  • Pet discount plans, retirement plan (401K), and discount programmes

Additional perks

  • Top-spec equipment

  • Regular remote and in-person hackathons, lunch and learns, socials, and game nights

  • Team breakfasts and lunches, snacks, drinks fridge, and WeWork office space

  • Exceptional opportunities for personal development and growth

Interview process

  • Initial call with our Talent team to kick things off

  • Manager interview g

  • Skills Assessment Stage

  • Values Interview + Meet the CEO

  • We offer!

Our commitment to Diversity

hxer’s are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.

Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.

If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team.

Next steps

If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome.

For more information about applying and to view other opportunities, you can visit our careers page.

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.

Read the full description
Operator Customer Experience Operations Manager at MagicSchool AI

Builds Salesforce and GTM automations, deploys AI-assisted CX workflows, supports systems, and leads cross-functional operations projects.

Mid Posted 3 days ago RemoteFirstJobs Product
What this role involves

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We’re just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Responsibilities In this role, you will be responsible for:

  • Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements

  • Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production

  • Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip

  • Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues

  • Write and maintain prompts, agent instructions, and templates the team can reuse

  • Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth

  • Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized

  • Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization

Experience & Qualifications To be successful in this role, you’ll bring the following experience and qualifications:

  • 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS

  • Proven experience administering and building in Salesforce (flows, automations, reporting)

  • Strong technical troubleshooting skills and the ability to translate business problems into system solutions

  • Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack

  • Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact

  • Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration

  • Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved

  • Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use

  • Comfort with prompt design and evaluating output quality

  • Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)

  • Judgment about when AI is the right tool and when a deterministic flow is better

Bonus Experience (Nice to Have)

  • Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms

  • Experience supporting Product-Led Growth (PLG) teams or strategies

  • Experience in high-growth, startup-like environments where agility and prioritization are critical

Why Join Us?

  • Work on cutting-edge AI technology that directly impacts educators and students.

  • Join a mission-driven team passionate about making education more efficient and equitable.

  • Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

For full time employees:

  • Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

  • Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

  • Every employee is offered generous stock options, vested over 4 years.

  • 401k match & monthly wellness stipend.

Our Values:

  • Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

  • Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

  • Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

  • Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

  • Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

  • Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

  • Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.

Read the full description
Operator Agent Builder at hyperexponential

Build and deploy customer-facing AI agents for insurers, leading demos, bootcamps, implementations, and workflow expansion through live use.

Senior Posted 3 days ago RemoteFirstJobs Product
What this role involves

Hi, I’m Richard Gunn, President at hx. Having joined hx as employee number 5 - and grown the Global Revenue team to >100 - I’m now responsible for leading our US expansion. I personally love this stage, as it is a chance to be building again - across all axes: team, capabilities, and product. And it’s moving a lot faster with the advent of agents!

What excites me about this role is that we’ve proven the motion works in the US, but there is a ton of work required to scale it. Agent Builders are the people who do that work: part engineer, part solutions lead, always in front of the customer.

So this isn’t a traditional solutions or engineering role. You’ll sit with insurers from the first custom demo, run the bootcamp on their site, and build all the way through to live premium and expansion. You’ll build agent’s everyday and help define how both you and our customers work.

I’m looking for a builder who is obsessed with two things: turning customer problems into agents they use every day, and putting more premium through our platform than the market thinks is possible. You should be as comfortable in a room with a Chief Underwriter as you are with your own agents!

I hope to chat soon!

Richard

About hyperexponential (hx)

At hyperexponential, we’re building the agentic platform for commercial insurance underwriting.

Underwriters make decisions that shape the real world: which risks to take, how to price them, and where capital gets deployed. Those decisions can determine whether a new technology gets built, a business can grow, or a community can recover after disaster.

Yet much of the industry still makes billion-dollar decisions through fragmented systems, manual workflows and technology that wasn’t built for the complexity of modern risk.

hx is changing that. We bring together data, models, AI and human judgement so insurers can understand risk more deeply, make better decisions faster and ultimately enable the world to take more risk with confidence.

Born in London, hx is now a global team of nearly 300 people across London, New York and Warsaw. Leading global carriers and MGAs use hx to support underwriting across more than $75bn of annual commercial P&C premium. Backed by a16z, Highland Europe and Battery Ventures, we’re scaling rapidly across products, markets and geographies.

AI is changing what great work looks like, and we’re building hx around that reality. People here get real ownership, high expectations and the space to use these tools to increase the quality and ambition of what they can do.

About the team

Field Engineering (FENG) is the technical core of our go-to-market organisation. The team sits at the intersection of product, sales, and customer success, owning the “technical win” in each opportunity and making hx platform real for some of the most demanding insurers in the world. We work with underwriters, actuaries, IT, and security leaders to design solutions they can trust with their most critical pricing and underwriting decisions.

This is a team that thrives at the edge of what’s possible for our product and our customers. We specialise in the hardest integration and implementation challenges, where deep technical understanding, domain insight, and creativity are all required. As a Solutions Architect, you’ll be one of the first hx’ers many prospects meet, shaping how they understand our platform and what it can do for their business.

Solutions Architects at hx are the voice of IT, security and infrastructure - both inside hx and in front of customers. We figure out how hx Renew fits into complex, often ancient system landscapes, translating between modern cloud architectures and 1990s reality without losing sight of the bigger transformation.

The culture is high-ownership, collaborative, and very visible: every engagement is high stakes, every interaction leaves a lasting impression, and your work feeds directly into both revenue outcomes and product direction. You’ll partner closely with Sales and Product Engineering, acting as a trusted advisor throughout the sales cycle and beyond, and helping customers realise the full value of hx’s core product suite.

Have a look at our Field Engineering Candidate Hub , for a sneak peak behind the scenes into our culture.

What you’ll be doing

  • Run hands-on Bootcamps at customer sites, building working AI agents on their real problems in five days.

  • Take those builds live, so customers use them to write real business.

  • Agree on clear goals with each customer up front, then show them the results, which is how they decide to expand with us.

  • Train customers’ own teams to build on their own.

  • Turn what you build into reusable pieces your teammates can pick up.

  • Share what you learn in the field with our product team.

  • Build and run a custom demo for prospective customers, alongside one of our sales leads.

  • Lead bootcamps and technical conversations with senior underwriters and actuaries.

What you’ll need to have done

  • 3+ years writing production code (Python) for large or regulated businesses.

  • Recent, hands-on experience building with AI agents, and a habit of checking their output is right before anyone relies on it.

  • Confidence in front of expert, skeptical customers, and examples of their feedback changing what you built.

  • Experience owning an outcome, not just following a spec.

  • The drive to push things through without being asked.

  • Customer-facing engineering experience at an AI company.

  • Public examples of things you’ve built.

  • Insurance, actuarial or pricing experience (not required — we’ll teach you).

Benefits

  • $6,000 training and conference budget

  • Full medical, dental, and vision package

  • Mental health support via Spring Health and Rula

  • Access to One Medical

  • Flexible vacation policy

  • Pet discount plans, retirement plan (401K), and discount programmes

Additional perks

  • Top-spec equipment

  • Regular remote and in-person hackathons, lunch and learns, socials, and game nights

  • Team breakfasts and lunches, snacks, drinks fridge, and WeWork office space

  • Exceptional opportunities for personal development and growth

Interview process

  • Initial call with our Talent team to kick things off

  • Manager interview g

  • Skills Assessment Stage

  • Values Interview + Meet the CEO

  • We offer!

Our commitment to Diversity

hxer’s are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.

Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.

If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team.

Next steps

If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome.

For more information about applying and to view other opportunities, you can visit our careers page.

Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.

Read the full description
Operator Customer Experience Operations Manager at MagicSchool AI

Builds CX and Salesforce workflows, deploys AI-assisted GTM automations, supports systems, and leads cross-functional process improvements.

Mid Posted 3 days ago RemoteFirstJobs Product
What this role involves

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We’re just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Responsibilities In this role, you will be responsible for:

  • Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements

  • Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production

  • Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip

  • Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues

  • Write and maintain prompts, agent instructions, and templates the team can reuse

  • Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth

  • Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized

  • Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization

Experience & Qualifications To be successful in this role, you’ll bring the following experience and qualifications:

  • 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS

  • Proven experience administering and building in Salesforce (flows, automations, reporting)

  • Strong technical troubleshooting skills and the ability to translate business problems into system solutions

  • Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack

  • Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact

  • Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration

  • Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved

  • Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use

  • Comfort with prompt design and evaluating output quality

  • Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)

  • Judgment about when AI is the right tool and when a deterministic flow is better

Bonus Experience (Nice to Have)

  • Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms

  • Experience supporting Product-Led Growth (PLG) teams or strategies

  • Experience in high-growth, startup-like environments where agility and prioritization are critical

Why Join Us?

  • Work on cutting-edge AI technology that directly impacts educators and students.

  • Join a mission-driven team passionate about making education more efficient and equitable.

  • Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

For full time employees:

  • Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

  • Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

  • Every employee is offered generous stock options, vested over 4 years.

  • 401k match & monthly wellness stipend.

Our Values:

  • Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

  • Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

  • Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

  • Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

  • Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

  • Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

  • Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.

Read the full description
Operator Business Operations & AI Transformation Lead at Urrly

Leads workflow improvement by analyzing operations, implementing AI and automation solutions, building dashboards, and driving adoption across teams.

Lead Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

Business Operations & AI Transformation Lead

Own the changes that make a growing healthcare business run better—from identifying workflow bottlenecks to implementing AI-enabled solutions and helping teams adopt them.

Join a rapidly growing healthcare technology company transforming how health plans engage members and deliver essential healthcare services. In this role, you’ll work across operations, clinical services, scheduling, provider management, finance, and customer success to understand how work gets done, uncover inefficiencies, and implement smarter ways of operating.

This is not a traditional project management or strategy role. You’ll be expected to ask sharp questions, map real workflows, identify what is slowing teams down, and take ownership of practical improvements using data, automation, AI tools, and strong business judgment.

Candidates based in Latin America and the Philippines are welcome to apply.

Role Details

  • Location: Remote, Latin America or the Philippines
  • Compensation: $3,500–$5,000 USD per month, with flexibility for the right candidate
  • Experience: 3–5 years of relevant experience
  • English proficiency: C1-level English required

What You’ll Do

  • Partner with department leaders and frontline teams to understand existing workflows, operational challenges, and business priorities.
  • Map how work actually gets done, identify bottlenecks, and redesign processes to improve productivity, accuracy, speed, and outcomes.
  • Identify practical opportunities to use AI, automation, low-code tools, workflow software, and modern productivity platforms across business operations.
  • Prototype lightweight solutions independently using AI-assisted development tools, low-code platforms, spreadsheets, dashboards, and workflow automation software.
  • Partner with engineering, data, and technology teams on more sophisticated solutions when needed.
  • Analyze operational data to uncover performance gaps, define KPIs, and quantify the impact of process improvements.
  • Build practical dashboards, reporting tools, performance scorecards, lightweight documentation, operating procedures, and training materials.
  • Own improvement initiatives from discovery through implementation, adoption, measurement, and ongoing optimization.

What We’re Looking For

  • 3–5 years of relevant experience in business operations, management consulting, business analytics, operational excellence, or technology-driven process improvement.
  • Strong analytical and structured problem-solving skills.
  • Experience analyzing, redesigning, and optimizing business processes.
  • Hands-on experience with AI tools such as ChatGPT, Claude, or similar technologies.
  • Comfort with spreadsheets, data analysis, dashboards, and modern productivity and automation tools.
  • Ability to quickly learn unfamiliar business processes and identify meaningful improvement opportunities.
  • Strong communication skills and confidence working directly with department leaders and frontline employees.
  • High ownership, resourcefulness, intellectual curiosity, and a bias toward execution.

Preferred, But Not Required

  • Experience in healthcare, healthcare technology, or operationally intensive service businesses.
  • Background in management consulting, high-growth startups, or business transformation.
  • Familiarity with SQL, Power BI, Zapier, Make, n8n, Claude Code, or similar tools.
  • Experience building lightweight internal tools or implementing workflow automation.

Examples of Projects You Might Own

  • Redesign appointment scheduling workflows to improve member engagement and visit completion rates.
  • Improve call center productivity through AI-assisted workflows and automation.
  • Analyze provider utilization and build processes that increase completed visits per clinician.
  • Automate manual reporting, reconciliation, or administrative processes.
  • Build operational dashboards that surface bottlenecks and help managers make faster decisions.
  • Streamline customer onboarding, internal handoffs, and cross-departmental workflows.

What Success Looks Like

Within your first 90 days, you will have developed a strong understanding of several core business functions, identified and prioritized a pipeline of high-impact improvement opportunities, independently implemented measurable process improvements, collaborated with technical teams on at least one meaningful AI-enabled or automated workflow, and established clear metrics showing improvements in efficiency, accuracy, speed, or cost.

Success is measured by real-world business impact — not the number of analyses, presentations, or recommendations produced.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.

Apply now and get a response within 24 hours.

Read the full description