About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa’s solutions, enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa’s platform to customers’ existing technology stacks, and guide customers and partners in maximising the value of Parloa’s AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively.
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
• Build and configure integrations between customers’ systems and Parloa’s Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer.
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions.
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are:

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale
• Excellent written and spoken English skills are required.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa’s solutions, enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs), Prompt Engineering, NLP & NLU conversational design, and integration platforms, you will craft effective AI workflows and build connections to enterprise systems and ensure quality, performance, and end-to-end operational readiness. You will design, prototype, and validate conversational solutions for AI agent deployments, including the integration layer that connects Parloa’s platform to customers’ existing technology stacks, and guide customers and partners in maximising the value of Parloa’s AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively.
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
• Build and configure integrations between customers’ systems and Parloa’s Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer.
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions.
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are:

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
• Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
• Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
• Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
• Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
• Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
• Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
• Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
• Familiarity with A/B testing methods to ensure AI agent performance at scale
• Excellent written and spoken English skills are required.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Hi there :)

Thanks for checking in to find out about our open position. We´ll provide as much information as possible, but please feel free to reach us if you have further questions. We´ll be happy to see your application, even if there are skills you don’t quite master!

About South Geeks

South Geeks connects elite, AI-fluent engineers from Latin America with future-shaping companies in Health and Wealth. We’re hiring an RPA Developer to join one of our clients, a biotechnology company advancing immune-driven medicine through precision diagnostics and research.

About the Role

Our client is expanding its use of UiPath to automate core business processes. We’re looking for RPA Developers to design, build, and support automation workflows that free their teams to focus on higher-value work. This is a remote, long-term engagement with a company solving real problems in immune-driven medicine.

What You’ll Do

• Analyze business processes and identify automation opportunities

• Design and develop UiPath workflows, bots, and automation components

• Collaborate with business stakeholders to gather requirements and define automation scope

• Create Process Design Documents (PDD) and Solution Design Documents (SDD)

• Configure UiPath Orchestrator for bot scheduling, monitoring, and management

• Build reusable automation components and follow best practices

• Perform unit and integration testing, and support UAT activities

• Troubleshoot and resolve bot failures and production issues

• Monitor bot performance and drive continuous improvement

• Maintain technical documentation and knowledge repositories

• Ensure compliance with security, audit, and governance standards

• Support production deployments and hypercare activities

What You Bring

• 4+ years of UiPath development experience

• Strong knowledge of UiPath Studio, Orchestrator, and REFramework

• Experience with APIs, Excel automation, PDF processing, email automation, and web applications

• Knowledge of SQL and database integration

• Understanding of software development lifecycle and Agile methodologies

• Strong communication skills and comfort working directly with clients

Nice to Have

• Prior experience in biotech, healthtech, or another regulated industry

Why South Geeks

• Competitive rates, paid in USD

• Full-time, long-term engagement

• Continuous training and development

• Performance coaching to support your career growth

• Paid time off

• Ongoing English classes

• International, state-of-the-art projects

• 100% remote

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary

We’re looking for creative thinkers with hands-on experience in Agentforce, AI agent development, and intelligent process automation, who thrive in a collaborative, fast-paced environment. As a Senior Application Engineer specializing in Salesforce Agentforce AI at PointClickCare, you’ll architect and deliver state-of-the-art AI agents and automations that transform system workflows. You’ll be empowered to experiment, prototype, and deliver solutions that directly shape the future of our technology landscape, gain exposure to the latest AI technologies and dedicated time for professional development and certifications as you create AI Agents using Agentforce and other AI tools.

To succeed in this role, you need to be an autonomous and accountable team player with a continuous learning mindset and understand what it means to be a member of a high performing team. You bring hands-on experience building Agentforce AI Agents and over 5 years of experience and knowledge designing, developing, and maintaining configuration and custom applications that integrate with Salesforce or other connected apps.

As a Senior Application Engineer (Salesforce Agentforce AI) at PointClickCare you will also build intelligent process automations, test automations, and debug standard to complex issues related with Apex code, JavaScript, Python or code from other programming languages as it relates to the applications you are developing for. You will develop technical documentation, be part of our DevOps maintenance crew and peer review builds developed by other team members and vendors. You will provide training and consultation related to the systems and processes developed by the team to our business partners and support both transformational projects, high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business.

Key duties and responsibilities:

•Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents.

•Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others.

•Build test automations to improve QA efficiencies in QA for Salesforce and other applications.

•Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases.

•Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized.

•Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., etc., relevant to the core applications (Salesforce, Billing Platform, etc.) and connected or integrated apps (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.).

•Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing.

•Analyze, troubleshoot, and debug systems for standard issues

•Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster

•Create and maintain technical documentation for all builds and AI Agents produced

•Onboard, mentor and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.

•Perform other tasks and duties as assigned

Skills and Qualifications:

•Hands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources.

•Solid experience with Salesforce integrations and external system integrations (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay.

• Working experience with Workday platform highly desired

•Experience creating intelligent process automations using tools like Power Automate or others

•Solid experience creating test automations for Salesforce and other platforms

•Solid experience writing clean code that performs well at scale using JavaScript, Apex, Python, etc.

•Proficient in DevOps processes and tools (e.g., Copado, AutoRabit)

•Proficient in GITHUB and troubleshooting standard versioning and DevOps issues

•Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions

•Solid experience with automated testing frameworks (e.g. PMD, Selenium, Copado CRT)

•In-depth understanding of Salesforce data models, security, and governor limits

•Excellent organization, critical-thinking and self-management skills

•A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others

•Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & Operations

•Communicates standard - complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of view

•Proven experience as a great Intermediate Application Engineer

Certifications:

•Salesforce Certified Agentforce Specialist

•Salesforce Certified Platform Developer I & II (required)

•Salesforce Advanced Administrator certification (required)

•Salesforce Certified Application/Systems Architect (desired)

•BSc/BA in Computer Science, Engineering, or a related field (or equivalent work experience)

Bonus points for:

•Experience building AI Agents on other AI Platforms

•Experience being part teams that operated using the Product Operating Model

•Experience working on a SaaS product

•Experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, Vue.js, or Angular

•Standard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce Einstein

•Experience working with AWS, Azure, or other cloud platforms.

•Experience working with Service-Oriented Architecture (SOA) and SaaS product development

•Knowledge of SAML, OAuth, and OpenID Connect for authentication and authorization

•Experience with on-call responsibilities for production-grade systems.

•Understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results)

$120,000 - $135,000 a year

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary

We’re looking for creative thinkers with hands-on experience in Agentforce, AI agent development, and intelligent process automation, who thrive in a collaborative, fast-paced environment. As a Senior Application Engineer specializing in Salesforce Agentforce AI at PointClickCare, you’ll architect and deliver state-of-the-art AI agents and automations that transform system workflows. You’ll be empowered to experiment, prototype, and deliver solutions that directly shape the future of our technology landscape, gain exposure to the latest AI technologies and dedicated time for professional development and certifications as you create AI Agents using Agentforce and other AI tools.

To succeed in this role, you need to be an autonomous and accountable team player with a continuous learning mindset and understand what it means to be a member of a high performing team. You bring hands-on experience building Agentforce AI Agents and over 5 years of experience and knowledge designing, developing, and maintaining configuration and custom applications that integrate with Salesforce or other connected apps.

As a Senior Application Engineer (Salesforce Agentforce AI) at PointClickCare you will also build intelligent process automations, test automations, and debug standard to complex issues related with Apex code, JavaScript, Python or code from other programming languages as it relates to the applications you are developing for. You will develop technical documentation, be part of our DevOps maintenance crew and peer review builds developed by other team members and vendors. You will provide training and consultation related to the systems and processes developed by the team to our business partners and support both transformational projects, high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business.

Key duties and responsibilities:

•Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents.

•Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others.

•Build test automations to improve QA efficiencies in QA for Salesforce and other applications.

•Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases.

•Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized.

•Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., etc., relevant to the core applications (Salesforce, Billing Platform, etc.) and connected or integrated apps (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.).

•Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing.

•Analyze, troubleshoot, and debug systems for standard issues

•Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster

•Create and maintain technical documentation for all builds and AI Agents produced

•Onboard, mentor and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.

•Perform other tasks and duties as assigned

Skills and Qualifications:

•Hands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources.

•Solid experience with Salesforce integrations and external system integrations (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay.

• Working experience with Workday platform highly desired

•Experience creating intelligent process automations using tools like Power Automate or others

•Solid experience creating test automations for Salesforce and other platforms

•Solid experience writing clean code that performs well at scale using JavaScript, Apex, Python, etc.

•Proficient in DevOps processes and tools (e.g., Copado, AutoRabit)

•Proficient in GITHUB and troubleshooting standard versioning and DevOps issues

•Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions

•Solid experience with automated testing frameworks (e.g. PMD, Selenium, Copado CRT)

•In-depth understanding of Salesforce data models, security, and governor limits

•Excellent organization, critical-thinking and self-management skills

•A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others

•Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & Operations

•Communicates standard - complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of view

•Proven experience as a great Intermediate Application Engineer

Certifications:

•Salesforce Certified Agentforce Specialist

•Salesforce Certified Platform Developer I & II (required)

•Salesforce Advanced Administrator certification (required)

•Salesforce Certified Application/Systems Architect (desired)

•BSc/BA in Computer Science, Engineering, or a related field (or equivalent work experience)

Bonus points for:

•Experience building AI Agents on other AI Platforms

•Experience being part teams that operated using the Product Operating Model

•Experience working on a SaaS product

•Experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, Vue.js, or Angular

•Standard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce Einstein

•Experience working with AWS, Azure, or other cloud platforms.

•Experience working with Service-Oriented Architecture (SOA) and SaaS product development

•Knowledge of SAML, OAuth, and OpenID Connect for authentication and authorization

•Experience with on-call responsibilities for production-grade systems.

•Understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results)

$110,000 - $120,000 a year

#remote

#canada

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Role

We’re looking for a Director of AI Solutions to join our AI team at Wpromote, reporting into the Head of AI Strategy & Innovation. You’ll be responsible for AI solutions that automate real workflows, sharpen decision-making, and extend Polaris IQ’s intelligence layer.

This position requires deep hands-on experience building with AI and a strategic mindset that understands product design / UX and technical feasibility. You’ll partner closely with Product Management, Software Engineering, and Data Engineering, and work with department leads from all disciplines to shape the future of AI at Wpromote.

At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.

We offer:

-Remote-first culture

-Unlimited PTO

-Extended Holiday break (Winter)

-Flexible schedules

-Work from anywhere options*

-100% paid parental leave

-401(k) matching

-Medical, Dental, Vision, Life, Pet Insurance

-Sponsored life insurance

-Short Term Disability insurance and additional voluntary insurance

-Annual Class Pass credits and more!

The anticipated annual salary for this role will range from $135,000 - $165,000, based on consideration of a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and respective state’s salary threshold for exempt employees. The total compensation package for this role will include benefits (listed above) and an annual performance bonus.

This role has an associated annual target bonus component which is paid out based on a number of factors which include Company performance, department performance, and individual performance. Bonuses are not guaranteed and you must be an active employee in good standing and not on a Performance Improvement Plan to be eligible for the annual bonus.

*This position may be performed remotely in most states within the US, with some exclusions

**While this role offers the flexibility to work remotely, we have office hubs in Los Angeles, Chicago, and New York, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!

***This position is not eligible for immigration sponsorship

Important Notice: Beware of Job Scams

Wpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity.

#LI-JJ

#LI-Remote

You Will Be

• Design, build, and ship AI solutions to automate workflows, enhance deliverables, and create net new capabilities for internal & client-facing use.

• Own the full lifecycle of deployed AI solutions — maintenance, enhancement, reliability, and re-platforming.

• Architect solutions to integrate into Polaris IQ’s shared intelligence layer rather than as standalone tools.

• Partner with the Head of AI and stakeholders across GTM / Sales, Product Management, Software Engineering, and Data Engineering to identify high-value opportunities and translate them into deployed solutions.

• Manage and develop 2-3 Jr. AI Strategists — coaching, brief and work review, and growth planning.

You Must Have

• 7+ years of experience in marketing (agency-side or brand-side) in roles focused on client service / account management, product, or technology.

• 2+ years of hands-on experience shipping and operating production AI systems — including agentic orchestration, tool-use protocols (MCP or comparable), API integration, and SQL/data warehouse fluency (BigQuery preferred).

• Experience managing and developing early-career talent — coaching, work review, growth planning.

• Excellent communication skills and the ability to translate technical approaches into value for executives and non-technical stakeholders.

• Experience collaborating with Dev / Engineering and Product teams.

• A first-principles problem solver — identifies the root problem that needs to be addressed.

• Ability to manage ambiguity, prioritize effectively, and move quickly from concept to build.

Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Headquarters: Remote
URL: https://www.toptal.com/

About the Role

We're looking for an Airtable Process Automation Expert to design, build, and optimize workflow systems that eliminate manual busywork for growing teams. This is not a "set up a base" role — you'll be architecting end-to-end operational systems: automations, integrations, and process logic that fundamentally change how a business runs day to day.

 

You'll work directly with clients to translate messy, manual processes into clean, scalable Airtable-based systems — often integrating with other tools in their stack.

What You'll Do

• Design and build custom Airtable bases, interfaces, and automations tailored to a client's specific operational workflows

• Map existing manual processes and re-architect them into automated, self-maintaining systems

• Build integrations between Airtable and third-party tools (Zapier, Make, Slack, Gmail, native APIs) to create seamless cross-platform workflows

• Write and maintain Airtable scripting (JavaScript) for advanced automation logic beyond native no-code capabilities

• Design relational data structures and table architecture that scale as client needs grow

• Create intuitive interfaces and views for non-technical end users, ensuring adoption without a steep learning curve

• Troubleshoot and optimize existing Airtable systems that have become slow, fragile, or overly complex

• Document systems clearly so clients can maintain and extend them after handoff

• Communicate directly with clients to gather requirements, set expectations, and explain technical tradeoffs in plain language

What You Bring

• 5+ years of hands-on experience building in Airtable, including advanced automation and scripting

• Demonstrated experience integrating Airtable with tools like Zapier, Make, or via native/REST APIs

• Strong process-mapping and systems-thinking skills — you can see the full workflow before you start building

• Experience designing for non-technical teams, with systems that are adopted and actually used, not abandoned

• Comfortable working independently and communicating asynchronously with distributed, remote teams

• A portfolio or examples of past Airtable automation projects you can speak to

Nice to Have

• Experience with other no-code/low-code platforms (Notion, Make, Retool, Glide)

• Background in operations, business process consulting, or a related field

• Familiarity with JavaScript beyond Airtable's scripting block

• Experience working with global clients in a consulting/freelance capacity

RATE: $80-$105/hr. USD

 

To apply: https://weworkremotely.com/remote-jobs/toptal-airtable-process-automation-expert

About Legion

Let’s be real, AI isn’t magic; Legion was built to move beyond AI hype—delivering secure, reliable systems that work alongside the people tackling the world’s most critical challenges.

Born from a Department of Defense partnership and trusted by leaders across government and enterprise, Legion embeds intelligence inside complex systems, unlocking data, accelerating human workflows, and strengthening mission-critical systems. We don’t replace workflows—we optimize them, ensuring quality, efficiency, and reliability inside the platforms our partners already use.

With world-class collaborators like Palantir, Nvidia, HPE, and Oracle, we’re building intelligent infrastructure that enhances human capability and drives impact at the edge and across a range of enterprises.

We’re looking for bold thinkers and doers to join us in shaping the future of AI that’s secure, grounded, and built to work.

Agentic AI Engineer / Software Engineer - AI Applications (Remote US)

***US Citizenship or Greencard is required due to US Government contract requirements***

Job Summary:

We’re looking for an Agentic Engineer to bridge the gap between our AI platform and customer outcomes. You’ll take the platform capabilities our engineering teams build—agents, workflows, memory, reasoning, integrations, and tools—and turn them into polished, customer-ready applications that demonstrate immediate value.

This is an engineering role for someone who enjoys building end-to-end experiences. You’ll work directly with product and platform engineers to rapidly build, iterate, and ship AI applications that align with real operational value.

Responsibilities:

• Build agentic applications that solve real customer use cases using our platform capabilities.
• Design agentic workflows, plugins, and tool integrations that deliver measurable customer value.
• Translate ambiguous problems into intuitive AI experiences.
• Rapidly build new applications, gather feedback, and iterate into production-ready solutions.
• Partner closely with platform engineers to inform abstractions and reusable components.
• Identify common patterns across customer deployments and help evolve them into reusable products.
• Own customer-facing quality—from UX and reliability to performance and evaluation.

Required Skills and Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Engineering, or related discipline.
• 3-5 years of software engineering experience
• Experience building production-ready agentic AI applications using AI agents, workflows, MCP, and tool orchestration.
• Ability to move quickly from idea to working product while maintaining high engineering quality.
• Strong product instincts—you care about whether something is useful, not just technically impressive.
• Experience integrating APIs, enterprise systems, and external data sources.
• Excellent communication and collaboration across engineering and product teams
• Growth mindset and low ego- you’re eager to pick up new tools and technologies, learn from others, and be open to changing course when it’s right.
• Drive to foster a culture of collaboration, psychological safety, and technical excellence.
• Strong advocate for inclusion in technical discussions at all levels.

Preferred Qualifications:

• Start-up experience or comfort in 0→1 product environments.
• Solid understanding of AI security practices including RBAC/ABAC, audit logging, and prompt-level safeguards
• Exposure to regulated or sensitive industry environments (finance, healthcare, telecoms)

Compensation Information

$150,000—$200,000 USD

Equal Opportunity Statement

Legion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Legion

Let’s be real, AI isn’t magic; Legion was built to move beyond AI hype—delivering secure, reliable systems that work alongside the people tackling the world’s most critical challenges.

Born from a Department of Defense partnership and trusted by leaders across government and enterprise, Legion embeds intelligence inside complex systems, unlocking data, accelerating human workflows, and strengthening mission-critical systems. We don’t replace workflows—we optimize them, ensuring quality, efficiency, and reliability inside the platforms our partners already use.

With world-class collaborators like Palantir, Nvidia, HPE, and Oracle, we’re building intelligent infrastructure that enhances human capability and drives impact at the edge and across a range of enterprises.

We’re looking for bold thinkers and doers to join us in shaping the future of AI that’s secure, grounded, and built to work.

Agentic AI Engineer / Software Engineer - AI Applications (Remote US)

***US Citizenship or Greencard is required due to US Government contract requirements***

Job Summary:

We’re looking for an Agentic Engineer to bridge the gap between our AI platform and customer outcomes. You’ll take the platform capabilities our engineering teams build—agents, workflows, memory, reasoning, integrations, and tools—and turn them into polished, customer-ready applications that demonstrate immediate value.

This is an engineering role for someone who enjoys building end-to-end experiences. You’ll work directly with product and platform engineers to rapidly build, iterate, and ship AI applications that align with real operational value.

Responsibilities:

• Build agentic applications that solve real customer use cases using our platform capabilities.
• Design agentic workflows, plugins, and tool integrations that deliver measurable customer value.
• Translate ambiguous problems into intuitive AI experiences.
• Rapidly build new applications, gather feedback, and iterate into production-ready solutions.
• Partner closely with platform engineers to inform abstractions and reusable components.
• Identify common patterns across customer deployments and help evolve them into reusable products.
• Own customer-facing quality—from UX and reliability to performance and evaluation.

Required Skills and Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Engineering, or related discipline.
• 3-5 years of software engineering experience
• Experience building production-ready agentic AI applications using AI agents, workflows, MCP, and tool orchestration.
• Ability to move quickly from idea to working product while maintaining high engineering quality.
• Strong product instincts—you care about whether something is useful, not just technically impressive.
• Experience integrating APIs, enterprise systems, and external data sources.
• Excellent communication and collaboration across engineering and product teams
• Growth mindset and low ego- you’re eager to pick up new tools and technologies, learn from others, and be open to changing course when it’s right.
• Drive to foster a culture of collaboration, psychological safety, and technical excellence.
• Strong advocate for inclusion in technical discussions at all levels.

Preferred Qualifications:

• Start-up experience or comfort in 0→1 product environments.
• Solid understanding of AI security practices including RBAC/ABAC, audit logging, and prompt-level safeguards
• Exposure to regulated or sensitive industry environments (finance, healthcare, telecoms)

Compensation Information

$150,000—$200,000 USD

Equal Opportunity Statement

Legion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.