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Builds and supports CX and Salesforce workflows, implements AI-assisted automations, manages prompts, and leads cross-functional systems projects.
WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We’re just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.
Responsibilities In this role, you will be responsible for:
Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements
Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production
Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip
Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues
Write and maintain prompts, agent instructions, and templates the team can reuse
Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth
Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized
Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization
Experience & Qualifications To be successful in this role, you’ll bring the following experience and qualifications:
2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
Proven experience administering and building in Salesforce (flows, automations, reporting)
Strong technical troubleshooting skills and the ability to translate business problems into system solutions
Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack
Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact
Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration
Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved
Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use
Comfort with prompt design and evaluating output quality
Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)
Judgment about when AI is the right tool and when a deterministic flow is better
Bonus Experience (Nice to Have)
Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms
Experience supporting Product-Led Growth (PLG) teams or strategies
Experience in high-growth, startup-like environments where agility and prioritization are critical
Why Join Us?
Work on cutting-edge AI technology that directly impacts educators and students.
Join a mission-driven team passionate about making education more efficient and equitable.
Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
For full time employees:
Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
401k match & monthly wellness stipend.
Our Values:
Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.
Builds Salesforce and GTM automations, deploys AI-assisted CX workflows, supports systems, and leads cross-functional operations projects.
WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We’re just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.
Responsibilities In this role, you will be responsible for:
Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements
Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production
Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip
Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues
Write and maintain prompts, agent instructions, and templates the team can reuse
Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth
Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized
Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization
Experience & Qualifications To be successful in this role, you’ll bring the following experience and qualifications:
2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
Proven experience administering and building in Salesforce (flows, automations, reporting)
Strong technical troubleshooting skills and the ability to translate business problems into system solutions
Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack
Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact
Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration
Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved
Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use
Comfort with prompt design and evaluating output quality
Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)
Judgment about when AI is the right tool and when a deterministic flow is better
Bonus Experience (Nice to Have)
Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms
Experience supporting Product-Led Growth (PLG) teams or strategies
Experience in high-growth, startup-like environments where agility and prioritization are critical
Why Join Us?
Work on cutting-edge AI technology that directly impacts educators and students.
Join a mission-driven team passionate about making education more efficient and equitable.
Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
For full time employees:
Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
401k match & monthly wellness stipend.
Our Values:
Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.
Builds CX and Salesforce workflows, deploys AI-assisted GTM automations, supports systems, and leads cross-functional process improvements.
WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We’re just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.
Responsibilities In this role, you will be responsible for:
Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements
Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production
Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip
Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues
Write and maintain prompts, agent instructions, and templates the team can reuse
Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth
Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized
Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization
Experience & Qualifications To be successful in this role, you’ll bring the following experience and qualifications:
2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
Proven experience administering and building in Salesforce (flows, automations, reporting)
Strong technical troubleshooting skills and the ability to translate business problems into system solutions
Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack
Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact
Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration
Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved
Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use
Comfort with prompt design and evaluating output quality
Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)
Judgment about when AI is the right tool and when a deterministic flow is better
Bonus Experience (Nice to Have)
Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms
Experience supporting Product-Led Growth (PLG) teams or strategies
Experience in high-growth, startup-like environments where agility and prioritization are critical
Why Join Us?
Work on cutting-edge AI technology that directly impacts educators and students.
Join a mission-driven team passionate about making education more efficient and equitable.
Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
For full time employees:
Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
401k match & monthly wellness stipend.
Our Values:
Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.
Leads operational improvements by mapping workflows, implementing AI and automation solutions, analyzing performance data, and driving team adoption.
Own the changes that make a growing healthcare business run better—from identifying workflow bottlenecks to implementing AI-enabled solutions and helping teams adopt them.
Join a rapidly growing healthcare technology company transforming how health plans engage members and deliver essential healthcare services. In this role, you’ll work across operations, clinical services, scheduling, provider management, finance, and customer success to understand how work gets done, uncover inefficiencies, and implement smarter ways of operating.
This is not a traditional project management or strategy role. You’ll be expected to ask sharp questions, map real workflows, identify what is slowing teams down, and take ownership of practical improvements using data, automation, AI tools, and strong business judgment.
Within your first 90 days, you will have developed a strong understanding of several core business functions, identified and prioritized a pipeline of high-impact improvement opportunities, independently implemented measurable process improvements, collaborated with technical teams on at least one meaningful AI-enabled or automated workflow, and established clear metrics showing improvements in efficiency, accuracy, speed, or cost.
Success is measured by real-world business impact — not the number of analyses, presentations, or recommendations produced.
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.
Apply now and get a response within 24 hours.
Builds AI-powered automations, internal tools, dashboards, and workflow integrations to improve business operations.
Join a fast-growing healthcare technology company as a hands-on AI-native builder focused on making real business workflows faster, clearer, and less manual. You’ll work directly with teams across operations, finance, clinical, and other business functions to understand how work gets done, find bottlenecks, and rapidly build practical tools using AI, automation, APIs, SQL, Python, and low-code technologies.
This is not a traditional software engineering role. It’s for someone who can walk into a department, quickly understand the process, spot what’s inefficient, and build something useful—often in days rather than months.
Prior forward-deployed engineering experience is not required. What matters most is demonstrated building ability, resourcefulness, business intuition, and the ability to deliver useful solutions.
Within your first 90 days, you’ll have independently identified and deployed multiple improvements that measurably reduce manual work, improve operational visibility, increase accuracy, or accelerate key business processes.
You’ll be evaluated primarily on the business value of what you build—not lines of code or technical complexity.
You’ll get broad exposure to how a healthcare technology company operates, direct access to business stakeholders, and the autonomy to turn ideas into working solutions quickly. This is a role for someone who values curiosity, ownership, creativity, speed, and tangible results.
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.
Apply now and get a response within 24 hours.
Builds AI-powered automations, internal tools, dashboards, and integrations to streamline workflows across business and clinical teams.
Join a healthcare technology company as a hands-on, AI-native builder focused on making internal teams faster, clearer, and more accurate. You’ll work directly with operations, finance, clinical, and other business teams to understand how work actually gets done, spot bottlenecks, and build practical solutions using AI, automation, and modern software tools.
This is not a traditional software engineering role. You’ll be measured by the business value of what you build: reducing manual work, improving operational visibility, increasing accuracy, and accelerating key processes.
Prior experience as a forward-deployed engineer is not required. Demonstrated building ability, resourcefulness, business intuition, and the ability to deliver useful solutions matter more.
Within your first 90 days, you’ll have independently identified and deployed multiple improvements that measurably reduce manual work, improve operational visibility, increase accuracy, or accelerate key business processes.
You’ll have broad exposure to how a healthcare technology company operates, direct access to business stakeholders, and the autonomy to turn ideas into working solutions quickly.
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.
Apply now and get a response within 24 hours.
Leads business process improvements by mapping workflows, deploying AI and automation tools, analyzing operational data, and driving adoption across teams.
Own the changes that make a growing healthcare business run better—from identifying workflow bottlenecks to implementing AI-enabled solutions and helping teams adopt them.
Join a rapidly growing healthcare technology company transforming how health plans engage members and deliver essential healthcare services. In this role, you’ll work across operations, clinical services, scheduling, provider management, finance, and customer success to understand how work gets done, uncover inefficiencies, and implement smarter ways of operating.
This is not a traditional project management or strategy role. You’ll be expected to ask sharp questions, map real workflows, identify what is slowing teams down, and take ownership of practical improvements using data, automation, AI tools, and strong business judgment.
Within your first 90 days, you will have developed a strong understanding of several core business functions, identified and prioritized a pipeline of high-impact improvement opportunities, independently implemented measurable process improvements, collaborated with technical teams on at least one meaningful AI-enabled or automated workflow, and established clear metrics showing improvements in efficiency, accuracy, speed, or cost.
Success is measured by real-world business impact — not the number of analyses, presentations, or recommendations produced.
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.
Apply now and get a response within 24 hours.
Builds AI-powered workflow automations, internal tools, dashboards, and integrations to improve business operations.
Join a fast-growing healthcare technology company as a hands-on AI-native builder focused on making real business workflows faster, clearer, and less manual. You’ll work directly with teams across operations, finance, clinical, and other business functions to understand how work gets done, find bottlenecks, and rapidly build practical tools using AI, automation, APIs, SQL, Python, and low-code technologies.
This is not a traditional software engineering role. It’s for someone who can walk into a department, quickly understand the process, spot what’s inefficient, and build something useful—often in days rather than months.
Prior forward-deployed engineering experience is not required. What matters most is demonstrated building ability, resourcefulness, business intuition, and the ability to deliver useful solutions.
Within your first 90 days, you’ll have independently identified and deployed multiple improvements that measurably reduce manual work, improve operational visibility, increase accuracy, or accelerate key business processes.
You’ll be evaluated primarily on the business value of what you build—not lines of code or technical complexity.
You’ll get broad exposure to how a healthcare technology company operates, direct access to business stakeholders, and the autonomy to turn ideas into working solutions quickly. This is a role for someone who values curiosity, ownership, creativity, speed, and tangible results.
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.
Apply now and get a response within 24 hours.
Builds AI-powered automations, integrations, dashboards, and internal tools to streamline workflows across business and clinical teams.
Join a healthcare technology company as a hands-on, AI-native builder focused on making internal teams faster, clearer, and more accurate. You’ll work directly with operations, finance, clinical, and other business teams to understand how work actually gets done, spot bottlenecks, and build practical solutions using AI, automation, and modern software tools.
This is not a traditional software engineering role. You’ll be measured by the business value of what you build: reducing manual work, improving operational visibility, increasing accuracy, and accelerating key processes.
Prior experience as a forward-deployed engineer is not required. Demonstrated building ability, resourcefulness, business intuition, and the ability to deliver useful solutions matter more.
Within your first 90 days, you’ll have independently identified and deployed multiple improvements that measurably reduce manual work, improve operational visibility, increase accuracy, or accelerate key business processes.
You’ll have broad exposure to how a healthcare technology company operates, direct access to business stakeholders, and the autonomy to turn ideas into working solutions quickly.
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.
Apply now and get a response within 24 hours.
Builds, tests, and supports AI-enabled integrations and automation workflows to improve managed services operations.
Conçoit, déploie et optimise des parcours d’agent IA conversationnel afin d’automatiser les demandes de service client de façon sûre et précise.
Headquarters: Canada (Remote)
Upgrade aide ses clients à avancer dans la bonne direction grâce à des produits financiers abordables et responsables. Depuis 2017, nous avons aidé plus de 7,5 millions de clients à accéder à plus de 42 milliards de dollars en crédit à la consommation. En nous concentrant sans relâche sur l'amélioration du bien-être financier de nos clients, nous développons des produits qui leur permettent de faire des économies et qui les soutiennent pour un meilleur avenir financier. Nous sommes soutenus par certains des meilleurs investisseurs dans le domaine de la technologie et avons été récemment valorisés à 7,3 milliards de dollars.
Nous sommes constamment reconnus pour notre culture de collaboration et d'inclusion. Plus récemment, nous avons été classés parmi les Premières entreprises fintech au monde par CNBC, Meilleurs lieux de travail par Built In, et par le San Francisco Business Times, Meilleurs lieux de travail d'Amérique par Newsweek, Meilleur employeur ''Startup'' par Forbes, et Employeurs les plus sains par Phoenix Business Journal.
Nous recherchons de nouveaux membres d'équipe qui sont enthousiastes à l'idée de concevoir et de proposer des produits nouveaux et meilleurs. Rejoignez-nous et aidez à bâtir un meilleur avenir financier pour des millions de personnes.
Un(e) Développeur(-euse) Expérience IA est responsable du cycle de vie complet des parcours que nos clients vivent avec l'agent IA d'Upgrade par clavardage, par téléphone et par courriel : création, optimisation, gestion des cas particuliers et augmentation du taux de résolution autonome. Cette personne conçoit des parcours dans les outils sans code de Sierra, collabore avec les groupes produits d'Upgrade pour intégrer leurs processus de service à l'agent, et répond de la capacité de l'agent à résoudre le problème du client de façon sécuritaire, exacte et sans intervention humaine.
Nous recherchons un(e) Développeur(-euse) Expérience IA pour prendre en charge l'agent IA d'Upgrade destiné à la clientèle. Vous ferez le lien entre les équipes de développement, de produit et des opérations clientèle. Vous transformerez des processus de service, comme effectuer un paiement, consulter les détails d'un prêt, mettre à jour une adresse ou activer les paiements préautorisés, en parcours de production, et vous continuerez à les améliorer après leur lancement.
Vous concevrez et gérerez les parcours de A à Z, de la première ébauche jusqu'à leur pleine maturité. Le travail est à la fois celui d'un bâtisseur et d'un analyste : concevoir le parcours, gérer les cas particuliers, lire les transcriptions et augmenter continuellement le taux de résolution autonome. Le taux de résolution autonome, la satisfaction client (CSAT), la qualité des transferts et le taux d'hallucination sont vos indicateurs clés. Au cours de votre première année, vous serez responsable d'un portefeuille de parcours couvrant l'ensemble de nos produits (prêts personnels, carte, paiement différé (BNPL), marge de crédit hypothécaire (HELOC), dépôts) et contribuerez à établir les normes selon lesquelles Upgrade conçoit, teste et déploie ses expériences IA.
Sierra Agent Studio (parcours sans code), simulations et analyse des conversations Sierra, API GraphQL et REST (comme outils de parcours), Genesys (transfert vers le centre de contact), SumoLogic, Grafana, SQL, JavaScript/TypeScript, Claude et autres outils de LLM.
English language is required for this position, as it involves interacting with staff at Upgrade's offices worldwide.
L'anglais est requis pour ce poste, puisqu'il comporte des interactions avec le personnel des bureaux d'Upgrade à l'échelle internationale.
Le travail s'effectue à l'intérieur dans un environnement au rythme soutenu qui exige la capacité de gérer plusieurs priorités et de respecter les processus de travail, les horaires et les attentes en matière de service établi.
Les employés saisissent, extraient et échangent régulièrement des informations avec précision à l'aide de systèmes et d'applications numériques afin d'appuyer les objectifs opérationnels et de service à la clientèle.
Le poste exige la capacité de recevoir et d'échanger des informations avec les clients, les collègues, les superviseurs et les partenaires interfonctionnels par le biais des moyens de communication disponibles, qui peuvent inclure des réunions, des courriels, des appels téléphoniques et des outils de collaboration numériques, et peut impliquer des échanges en temps réel, verbaux ou en personne selon les besoins de l'entreprise.
Les fonctions peuvent inclure la gestion d'un volume élevé d'interactions entrantes et/ou sortantes avec la clientèle ainsi que d'activités de travail à l'aide de systèmes de télécommunication et informatiques. Le poste exige la capacité de lire, d'analyser et d'interpréter les informations affichées à l'écran d'ordinateur et de maintenir une posture de travail pendant de longues périodes, conformément aux exigences du poste.
Le travail peut s'effectuer dans un centre de contact, un bureau ou en télétravail, selon les besoins de l'entreprise et la nature du poste. Les environnements de travail sur place peuvent inclure des espaces de travail partagés, un éclairage de bureau standard et un bruit de fond modéré typique des environnements de service à la clientèle ou opérationnels.
Les employés en télétravail sont responsables de maintenir un espace de travail sécurisé et productif avec une connexion Internet fiable qui prend en charge les systèmes de l'entreprise et protège la confidentialité des informations de l'entreprise et des clients.
Des mesures d'adaptation raisonnables peuvent être mises en place pour permettre aux personnes qualifiées vivant avec un handicap d'exercer les fonctions essentielles du poste, conformément à l'Americans with Disabilities Act (ADA) et aux lois étatiques et locales applicables.
Nous sommes un employeur garantissant l'égalité des chances et nous valorisons la diversité au sein de notre entreprise. Nous ne faisons pas de discrimination fondée sur la race, la religion, la couleur, l'origine nationale, le sexe, l'orientation sexuelle, l'âge, l'état civil, le statut d'ancien combattant ou le statut de handicap.
Upgrade n'accepte pas les candidatures spontanées soumises par des agences de recrutement, des cabinets de recherche de personnel ou toute autre tierce partie. Tout CV soumis à un employé d'Upgrade sans accord écrit préalable en vigueur sera considéré comme la propriété d'Upgrade, et Upgrade ne sera pas tenue de payer des bonus de recommandation ou de placement. Les agences doivent obtenir une approbation écrite au préalable du service d'acquisition de talents d'Upgrade pour soumettre des candidatures, et ce, seulement si une entente valide et dûment signée est en vigueur.
To apply: https://weworkremotely.com/remote-jobs/upgrade-developpeur-euse-experience-ia-ia-conversationnelle
Owns and automates CRM, CPQ, marketing systems, integrations, data quality, and AI-enabled workflows for go-to-market teams.
Location
Our GTM Systems Engineer will be an integral part of our Enterprise Systems team. This role is based remotely as a full-time employee in the UK, Ireland, Estonia, the Netherlands, or Sweden. We are also open to contractors in Eastern Europe and Portugal.
The Opportunity We’re looking for an engineering-minded owner of the systems our Sales, Marketing and Revenue Operations teams run on: CRM, marketing automation, CPQ and the tools around them. This is not a ticket-queue role. Business teams will bring you solutions (“add a field”, “build me a report”). Your job is to find the problem behind the request and see how a change affects every connected system. Then fix it once, ideally so the next person can do it themselves without filing a request. You’ll have an internal engineering team to lean on, and you’ll use AI tools daily to build faster.
Responsibilities
Qualifications
Nice to have:
Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.
Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we’re here and happy we hit that ‘apply’ button.
Full-time employee benefits include:
Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.
#LI-Remote
Konfiguruje i wdraża głosowych agentów AI u klientów medycznych, monitoruje ich działanie oraz zapewnia wsparcie i optymalizację.
O nas
Talkie tworzy głosowe agenty AI dla ochrony zdrowia. Nasza technologia obsługuje komunikację między pacjentem a placówką od początku do końca przez telefon, czat na stronie www i SMS, dzięki czemu pacjenci mają dostęp do opieki 24⁄7.
Kto korzysta z Talkie?
Każdego miesiąca Wirtualna Rejestratorka AI Talkie prowadzi ponad milion rozmów telefonicznych z pacjentami. Pracuje już w ponad 300 placówkach, od przychodni POZ i AOS, przez prywatne centra medyczne i sieci placówek, po szpitale. Po stronie klientów na co dzień współpracujemy z kierownikami rejestracji, właścicielami i dyrektorami przychodni, menedżerami call center.
Kogo szukamy?
Szukamy osoby na stanowisko Specjalistki/y ds. Wdrożeń, która będzie wdrażać agenty AI w placówkach medycznych oraz na bieżąco wspierać klientów w Polsce. Idealna kandydatka lub kandydat ma co najmniej rok doświadczenia w pracy z klientami, najlepiej w contact center, w rejestracji lub obsłudze pacjenta w ochronie zdrowia. Pracujemy w standardowych godzinach dopasowanych do rytmu pracy polskich placówek ( pn-pt., ok. 8:00-16:00), bez pracy zmianowej.
Kluczowe obszary odpowiedzialności:
Konfigurowanie i wdrażanie u klientów gotowych do pracy głosowych agentów AI (technologia LLM).
Bieżące wsparcie klientów po wdrożeniu.
Monitorowanie i analiza pracy wdrożonych agentów, aby stale je optymalizować.
Twój typowy tydzień może wyglądać tak:
Współpracujesz z placówkami, zbierając informacje potrzebne do udanego wdrożenia, i pilnujesz harmonogramu oraz koordynacji projektu.
Konfigurujesz i uruchamiasz głosowe agenty AI na platformie Talkie, dbając o płynną i sprawną integrację.
Zapewniasz wsparcie po wdrożeniu, tak aby agenty działały optymalnie.
Analizujesz rozmowy z produkcji i oceniasz pracę agentów, żeby stale podnosić ich skuteczność.
Przygotowujesz raporty, dane i statystyki pokazujące efektywność naszych agentów AI.
Współtworzysz materiały onboardingowe, dzięki którym nowi klienci bezproblemowo zaczynają pracę z Talkie.
Testujesz i współtworzysz nowe funkcje, umiejętności agentów i zautomatyzowane procesy.
Pracujesz ramię w ramię z zespołami wewnętrznymi, napędzając innowacje i poprawiając rezultaty klientów.
Pokochasz tę pracę, jeśli…
Masz doświadczenie w pracy z klientem (minimum rok).
Pasjonuje Cię AI i to, jak może ułatwić pacjentom dostęp do opieki zdrowotnej.
Potrafisz być empatyczna/empatyczny i wejść w buty użytkownika.
Cenisz i praktykujesz jasną, terminową i bezpośrednią komunikację.
Lubisz robić porządek z chaosu, optymalizować i upraszczać.
Nie boisz się brać inicjatywy, cenisz samodzielność i możliwość kształtowania swojego otoczenia.
Lubisz wiedzieć, jak coś działa, i masz nieustający głód wiedzy.
Cenisz dobrą atmosferę w zespole.
Mówisz biegle po polsku i swobodnie po angielsku (minimum B2) – pracujemy w międzynarodowym zespole.
Co oferujemy?
Konkurencyjne wynagrodzenie i benefity na umowie o pracę lub B2B
Pracę z misją, zmieniamy sposób, w jaki pacjenci w Polsce docierają do opieki zdrowotnej
Pracę z najnowszą technologią opartą na AI, która jest użyteczna i przyjazna dla klientów i pacjentów
Elastyczny tryb pracy, zdalnie, z biura lub hybrydowo
Wyposażenie stanowiska pracy w biurze i w domu, łącznie z wygodnym fotelem
Benefity, m.in.: kartę Multisport, coroczny wyjazd integracyjny, budżet szkoleniowy
Ustrukturyzowany onboarding, który pomoże Ci odnaleźć się w nowym środowisku
Mentoring i wsparcie w poznawaniu fascynującego świata AI i projektowania rozmów (conversation design)
Jacy jesteśmy jako zespół?
Jesteśmy przyjaźni, otwarci i bezpośredni, a napędzają nas ciekawość i ambicja. Cenimy nastawienie na rozwój (growth mindset) i traktujemy porażki jako okazję do nauki. Naszą kulturę budujemy na dociekliwości i krytycznym myśleniu. Zadawanie pytań jest mile widziane, a dokładne sprawdzanie faktów to u nas standard. Proaktywnie rozwiązujemy problemy i nie uciekamy od wyzwań: kiedy coś nie działa, nazywamy to po imieniu, proponujemy rozwiązania i naprawiamy, stale ulepszając nasze otoczenie i wyniki.
No i lubimy się też dobrze bawić: tańce do białego rana czy karaoke… w Talkie mamy długą tradycję dobrej zabawy! :)
Nasz proces rekrutacji
Proces rekrutacji odzwierciedla naszą kulturę organizacyjną. Opiera się na szacunku i współpracy. Chcemy stworzyć przyjazną atmosferę, w której możesz być sobą i lepiej nas poznać. Cały proces trwa zwykle 2-4 tygodnie.
Czego możesz się spodziewać
📮 Pierwszy kontakt: Jeśli Twoja aplikacja spełni nasze kryteria, odezwiemy się mailowo lub telefonicznie, żeby umówić rozmowę.
📱 Rozmowa telefoniczna: Porozmawiamy przez telefon 10-15 minut.
👋 Pierwsza rozmowa (online): Spotkamy się na 45-60 minut, żeby sprawdzić Twoje dopasowanie do roli.
💪 Druga rozmowa (online): Spotkamy się online na krótkie case study (60-90 minut).
📞 Sprawdzenie referencji: Poprosimy Cię o listę osób, które mogą udzielić referencji, i zadzwonimy do nich.
🤝 Oferta: Złożymy Ci ofertę lub przekażemy feedback na podstawie rozmów, case study i referencji.
Manages customer success and adoption of Cresta’s AI-powered customer experience platform.
Runs marketing operations, maintains CRM data and attribution, and builds AI-powered automations and agents to improve BDR workflows.
About Frontier
Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.
We help companies grow cross-functional teams abroad. We hire the smartest people and place them into great companies. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to connect you with the right opportunity.
About the client
Balto is building the AI Workforce for contact centers, and needs a Marketing Operations and AI Specialist who keeps the marketing engine clean, measurable, and running. You’ll own the data, the attribution, and the day-to-day operations that keep the BDR team productive. This role is for someone who sees a tedious, manual process and immediately starts building a way to never do it by hand again. You’ll use AI to build tools and workflows that take the busywork off everyone’s plate. You understand why the work matters, not just how to do it, and you’d rather bring a solution than wait for instructions.
You don’t need to have done every single one of these. But the more that sound like you, the better:
Balto doesn’t just build AI, it lives it. The company needs someone who uses AI to get rid of tedious work, not someone who occasionally asks ChatGPT a question. That means you’re:
Balto is not another tech startup. It is powering a real shift in how people work, with AI doing the repeatable stuff so humans can focus on what matters. That applies to the team too. In this role, you’ll help make that true for marketing and sales.
Balto is driven by a set of core values that shape the impactful work done at the company:
Plus the good stuff: fully remote, smart and supportive AI-obsessed teammates, real ownership with a clear path to grow.
Builds and iterates AI agents to automate business processes, collaborating with SMEs and users to validate practical solutions.
At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.
With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.
We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.
We are looking for an AI Builder to join our team and help us identify opportunities to optimize and automate manual, time-consuming business processes through AI.
In this role, you will work closely with Subject Matter Experts (SMEs) and business teams to understand their day-to-day challenges, identify opportunities for improvement, and turn those opportunities into practical AI solutions. You will be hands-on in building and testing AI agents, working closely with users to validate ideas and continuously improve the solutions.
This is a highly collaborative and experimental role. We are looking for someone who can move quickly from understanding a problem to building something tangible that users can test and provide feedback on.
#LI-GP1
Our benefits include:
- Premium Healthcare
- Meal voucher
- Maternity and Parental leaves
- Mobile services subsidy
- Sick pay-Life insurance
- CI&T University
- Colombian Holidays
- Paid Vacations
And many others.
Collaboration is our superpower, diversity unites us, and excellence is our standard.
We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.
Operates and improves LLM workflows while coordinating AI product operations with engineering and product teams.
Coordinates AI adoption by prioritizing use cases, measuring impact, supporting employees, delivering training, and guiding safe workflow automation.
We are looking for and AI Transformation Coordinator - not a technical expert, but an effective communicator, automations enthusiast, who
ensures AI is adopted safely, practically and consistently across E&C, and turns business needs into useful AI solutions.
LOCATION: Remote work is possible, however the E&C’er needs to be located within European E&C entities: E&C Group Locations
Why E&C Consultants?
You can read more details here: Becoming an E&Cer, but in big lines:
We are a Great Place To Work®certified company - employee satisfaction stamped by our staff
We provide Growth Opportunities - as E&C continues to expand, you grow with us
We implemented a Flexible and Empowering Culture - we pioneer with our unique Teal management style, which includes Empowerment, Ownership, Self-Management, Integrity, Transparency and Trust
We offer 46 days off / year (yes, 46!) regardless of the country you live & work in
Remote work is possible but the E&C’er has to be located in the European E&C entity
Why did we decide to create such a role at E&C?
Most of the value in AI is not in the tools themselves. It is in the distance between having access to them and using them well, and that distance is currently being crossed unevenly and informally across the business. This role exists to close that gap deliberately: to make good practice visible and repeatable, to stop capable people from spending hours rediscovering what a colleague solved last month, and to make sure the initiatives we invest in are the ones that actually pay back. Equally, the role exists to apply judgement about where AI is not the answer — an honest recommendation to keep a process manual, or to solve it with a spreadsheet, a script or a conversation, is as valuable as an automation delivered.
What would you be trusted with if you join us?
Identify and prioritize AI use cases by working with teams to understand pain points, expected value, feasibility and data sensitivity
Measure and report business impact (usage, hours returned, cycle‑time improvements, automated workflows, cost vs benefit)
Be a point of contact for our E&Cers for AI questions & ideas
Design and deliver targeted training, policies & guidance ( with the help of our amazing HR and Admin teams ), workshops and knowledge sessions tailored to different audiences and technical confidence levels.
Shape a network of AI champions embedded across functions to sustain capability building
Partner with IT to ensure AI use aligns with information security, data governance and records requirements, help mitigate risks (client confidentiality, personal data, IP, output accuracy and appropriate human oversight)
It’s a very new role - so, fair question: what success looks like?
In 12 months we’d hope for:
Increased enthusiasm and awareness of sensible usage of AI solutions (yes, we know, that’s not something you can really control, but we are all here to support you in making it happen!)
A clear, documented pathway from idea to deployed AI solution, understood and used across the business
Measurable growth in active, competent use of approved AI tools: not licences issued, but work genuinely being done differently
A published set of AI guidelines that E&Cers can find, understand and follow, aligned with our security and data governance
A maintained inventory of AI tools and use cases, with costs and benefits overview
An active AI champions network reducing reliance on this role as the single point of support
Reduced duplication across AI initiatives - which investments are returning value and which should stop?
What makes you the perfect match?
Not a surprising one - we count on deep, hands-on fluency with current generative AI tools, including assistants, agentic workflows and automation platforms, together with the habit of staying current as the field moves
We do not need AI implementation experience (we know, that’s new!), but ideally in change management; designing and delivering training or enablement that changed how people worked afterwards
Soft skills magic: the ability to sit with a team whose work you do not know, break a vague “could AI do this?” into discrete steps, and design a workflow that runs - without needing to be the expert in their domain
Even more on that: facilitation skills, and the credibility to earn the trust of sceptics and apply restraint to enthusiasts in equal measure
Writing skills (and, yes, you can use AI help for that :D) - the ability to write guidance people will actually read & understand: also the data safety part
Comfort with numbers: tracking usage and licence costs across a toolset, constructing a credible view of return, and making the case for change when the value is not there
We remain sensible though: the willingness to recommend against an AI solution when a simpler approach would serve the business better is also important
Resilience to a moving target - advice given in March for example may be superseded in June and will need to be revised without defensiveness
In essence:
This is not a research position, and it is not a role for someone principally interested in new tools for their own sake. It is a role for someone who holds genuine enthusiasm for what these tools make possible alongside a healthy scepticism of the surrounding hype, and who takes real satisfaction in watching a colleague reach the point where they understand how to do it themselves.
Nor is it a role that succeeds from a desk. The work happens alongside the teams whose processes are changing.
If you are still here and reading, you must be really interested. Great, as E&C is the best place to be! Last but not least then, a sneak peek into our application process:
First call with HR or COO - 45 min
Assessment: online ability tests + personality questionnaire - 45min
Final round interview: Business case (can be prepared in advance) & discussion on the online assessment + meeting the team - 90min
The process usually takes around 2-3 weeks. Time to click apply!
Through my application for a role with E&C I hereby authorize the Company to process my personal data for the purposes of the job recruitment. I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it.
Your personal data will be processed by E&C Group BV with its registered seat in Kortrijk, Belgium and its affiliates for the purposes of the recruitment process only. The list of all affiliates may be found at www.eecc.eu.
Coordinates AI adoption by prioritizing use cases, measuring impact, guiding employees, delivering training, and developing safe automation practices.
We are looking for and AI Transformation Coordinator - not a technical expert, but an effective communicator, automations enthusiast, who
ensures AI is adopted safely, practically and consistently across E&C, and turns business needs into useful AI solutions.
LOCATION: Remote work is possible, however the E&C’er needs to be located within European E&C entities: E&C Group Locations
Why E&C Consultants?
You can read more details here: Becoming an E&Cer, but in big lines:
We are a Great Place To Work®certified company - employee satisfaction stamped by our staff
We provide Growth Opportunities - as E&C continues to expand, you grow with us
We implemented a Flexible and Empowering Culture - we pioneer with our unique Teal management style, which includes Empowerment, Ownership, Self-Management, Integrity, Transparency and Trust
We offer 46 days off / year (yes, 46!) regardless of the country you live & work in
Remote work is possible but the E&C’er has to be located in the European E&C entity
Why did we decide to create such a role at E&C?
Most of the value in AI is not in the tools themselves. It is in the distance between having access to them and using them well, and that distance is currently being crossed unevenly and informally across the business. This role exists to close that gap deliberately: to make good practice visible and repeatable, to stop capable people from spending hours rediscovering what a colleague solved last month, and to make sure the initiatives we invest in are the ones that actually pay back. Equally, the role exists to apply judgement about where AI is not the answer — an honest recommendation to keep a process manual, or to solve it with a spreadsheet, a script or a conversation, is as valuable as an automation delivered.
What would you be trusted with if you join us?
Identify and prioritize AI use cases by working with teams to understand pain points, expected value, feasibility and data sensitivity
Measure and report business impact (usage, hours returned, cycle‑time improvements, automated workflows, cost vs benefit)
Be a point of contact for our E&Cers for AI questions & ideas
Design and deliver targeted training, policies & guidance ( with the help of our amazing HR and Admin teams ), workshops and knowledge sessions tailored to different audiences and technical confidence levels.
Shape a network of AI champions embedded across functions to sustain capability building
Partner with IT to ensure AI use aligns with information security, data governance and records requirements, help mitigate risks (client confidentiality, personal data, IP, output accuracy and appropriate human oversight)
It’s a very new role - so, fair question: what success looks like?
In 12 months we’d hope for:
Increased enthusiasm and awareness of sensible usage of AI solutions (yes, we know, that’s not something you can really control, but we are all here to support you in making it happen!)
A clear, documented pathway from idea to deployed AI solution, understood and used across the business
Measurable growth in active, competent use of approved AI tools: not licences issued, but work genuinely being done differently
A published set of AI guidelines that E&Cers can find, understand and follow, aligned with our security and data governance
A maintained inventory of AI tools and use cases, with costs and benefits overview
An active AI champions network reducing reliance on this role as the single point of support
Reduced duplication across AI initiatives - which investments are returning value and which should stop?
What makes you the perfect match?
Not a surprising one - we count on deep, hands-on fluency with current generative AI tools, including assistants, agentic workflows and automation platforms, together with the habit of staying current as the field moves
We do not need AI implementation experience (we know, that’s new!), but ideally in change management; designing and delivering training or enablement that changed how people worked afterwards
Soft skills magic: the ability to sit with a team whose work you do not know, break a vague “could AI do this?” into discrete steps, and design a workflow that runs - without needing to be the expert in their domain
Even more on that: facilitation skills, and the credibility to earn the trust of sceptics and apply restraint to enthusiasts in equal measure
Writing skills (and, yes, you can use AI help for that :D) - the ability to write guidance people will actually read & understand: also the data safety part
Comfort with numbers: tracking usage and licence costs across a toolset, constructing a credible view of return, and making the case for change when the value is not there
We remain sensible though: the willingness to recommend against an AI solution when a simpler approach would serve the business better is also important
Resilience to a moving target - advice given in March for example may be superseded in June and will need to be revised without defensiveness
In essence:
This is not a research position, and it is not a role for someone principally interested in new tools for their own sake. It is a role for someone who holds genuine enthusiasm for what these tools make possible alongside a healthy scepticism of the surrounding hype, and who takes real satisfaction in watching a colleague reach the point where they understand how to do it themselves.
Nor is it a role that succeeds from a desk. The work happens alongside the teams whose processes are changing.
If you are still here and reading, you must be really interested. Great, as E&C is the best place to be! Last but not least then, a sneak peek into our application process:
First call with HR or COO - 45 min
Assessment: online ability tests + personality questionnaire - 45min
Final round interview: Business case (can be prepared in advance) & discussion on the online assessment + meeting the team - 90min
The process usually takes around 2-3 weeks. Time to click apply!
Through my application for a role with E&C I hereby authorize the Company to process my personal data for the purposes of the job recruitment. I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it.
Your personal data will be processed by E&C Group BV with its registered seat in Kortrijk, Belgium and its affiliates for the purposes of the recruitment process only. The list of all affiliates may be found at www.eecc.eu.
Produces AI and human voiceover, manages audio standards and assets, and builds automated workflows for deploying course narration.
ABOUT THIS POSITION
Aceable is looking for an LX Audio Producer to produce the narration and audio learning content in our online courses. Reporting to the Manager, LX Visual Communications, you will generate most of that audio with AI voice tools and direct the human voice talent we use where AI isn’t the right fit. You will also set and maintain the standard for how Aceable sounds: brand tone, pronunciation, and technical quality. Every file meets that bar before a student hears it. Producing great audio is half the job. The other half is building and improving the automated workflows that get it made, deployed, and kept current as courses change.
You will work closely with LX content managers, visual designers, and motion specialists to keep narration aligned with course builds and regulatory updates, and partner with our Automations team where the pipeline connects to shared systems.
WHAT YOU’LL DO
WHAT YOU’LL NEED
BONUS POINTS
ABOUT ACEABLE
Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification.
After launching our first mobile app to provide accredited driver’s ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month!
Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible.
ABOUT THE LEARNING EXPERIENCE TEAM
The Aceable Learning Experience Team is a lively crew of writers, graphic designers, and video producers with a shared mission: we make required licensing education approachable and engaging, and we care obsessively about our results. In close collaboration with the product team, we strive to create effective, user-centric online courses. We learn fast, pivot quickly, and create products to drive the best outcomes for the largest number of students.
ACEABLE PERKS
At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don’t think you meet every qualification listed, we’d love to review your application!
*Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington.
Compensation: $88,000 - $99,000
