About Limble

At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.

About the Role

We’re looking for a Director of UX to lead and scale our UX function at a pivotal stage of growth. You’ll report directly to the VP of Product and serve as a strategic partner in accelerating product adoption across Limble’s user base.

You’ll lead a growing, multi-disciplinary UX team with the mandate to elevate design maturity, embed data-driven practices, leverage AI to boost productivity, and make UX a measurable driver of adoption and retention.

This is a people-first leadership role for someone equally comfortable setting strategic direction and coaching their team through complex, real-world design problems while building partnerships with cross-functional stakeholders.

What You’ll Do

Team Leadership & Development

• Lead, mentor, and grow a multi-functional design team

• Build a high-performance design culture grounded in craft, curiosity, and user empathy

• Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows

• Foster a data and feedback-rich environment with strong design critique and review practices

Strategic Partnership

• Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision

• Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one

• Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals

• Collaborate closely with Engineering to ensure design feasibility, velocity, and quality

• Explore how AI can directly inform in-product experiences for end users, reducing friction and accelerating time-to-value

Data-Driven Design Practice

• Champion and operationalize Pendo as Limble’s primary platform for user analytics, in-app guides, and behavioral insights

• Build internal practices and rituals around Pendo data—establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions

• Spearhead the team’s adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution.

• Partner with Product and CS to align on metrics that matter: adoption, activation, task success, and time-to-value

• Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation

Content, Onboarding & Instructional Design

• Oversee Limble’s technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability

• Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help—leveraging Pendo’s guide capabilities

• Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions

• Bring a strong point of view on instructional design principles and how they apply to a B2B SaaS product experience

Design Systems & Craft

• Evolve and maintain Limble’s design system to support scale, consistency, and speed across the product

• Set and uphold a high bar for interaction design, accessibility, and visual quality

• Ensure UX research is integrated into the design process—not an afterthought

Requirements

• 7+ years of UX leadership experience managing multi-disciplinary teams

• Proven track record scaling a UX function in a B2B SaaS environment

• Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions

• Demonstrated experience using AI tools to accelerate the design process and support design system governance and maintenance

• Familiarity with instructional design principles and in-app onboarding/guide best practices

• Strong cross-functional collaboration skills across Product, Engineering, Marketing, CS, and Support

• Experience building, maturing, and maintaining a design system from the ground up

• Excellent communication and storytelling—you can align stakeholders and make the case for UX investment

Benefits

• Salary Range: $190,000 - $230,000

• Fully remote position

• Flexible PTO

• 13 paid company holidays

• Paid parental leave

• Health, Dental, and Vision insurance

• Employer paid Basic Life insurance and Short-Term Disability insurance

• Company contribution match for HSA and 401(k)

• Flexible Spending Accounts

• Monthly employee wellness stipend

• Opportunities for Learning and Development Reimbursement

• Pet insurance

Limble is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetics, marital status, veteran status, or any other protected characteristic under applicable laws. We are committed to building a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

**We support 100% remote, anyone legally eligible to work in LATAM

\*\* Advanced English proficiency is required for this role.

A day in the life:

As an Associate Creative Director, Consumer Services , you are the strategic and creative owner for all client work within a dedicated vertical. You lead creative strategy and design, oversee production and post-production output, and partner with cross-functional teams to drive business growth. You are the face of creative for your clients - pitching ideas, guiding execution, and ensuring all campaigns deliver on brand, channel, and performance objectives. You’re also responsible for developing your team and evolving our creative capabilities to meet the demands of today’s marketing landscape.

Responsibilities:

• Oversee the creative vision and output for clients within a defined industry vertical while serving as the senior creative advisor to clients, translating insight and data into breakthrough campaigns
• Oversee all aspects of creative - from strategy to execution to post-production - ensuring output aligns with performance goals
• Translate insight and data into breakthrough campaigns that connect creative to business and channel objectives
• Lead and manage a group of creative professionals (Creative Strategists, Designers, Editors, etc.), overseeing 3–4 direct reports at senior levels
• Drive team development through coaching, clear growth plans, and training initiatives while managing performance, retention, staffing, and promotion recommendations
• Champion high-performance creative workflows, QA processes, and omnichannel best practices
• Identify client growth opportunities through creative-led retention and expansion efforts

Role Requirements:

• You have held an Associate Creative Director, Creative Director, Design Director, Video Director or Senior Creative Lead role at a creative and/or media advertising agency
• Demonstrated portfolio illustrating proficiency to conceptualize, develop and deliver creative campaigns across multiple channels
• Senior level mastery of one or multiple executional skill sets: Copywriting, Design, Production, Strategy, or Post Production
• Robust experience collaborating with and managing creative teams across multiple client accounts
• Demonstrated experience in a client facing role, being able to speak directly to presentation and problem solving experience
• Deep understanding of creative best practices, strategy, compliance, project management and team management
• High ability for original conceptualization with high proficiency for organization
• Self starter and problem solver mentality
• Experience as a focused, strong and empathetic leader

Key Performance Indicators (KPIs)

• 96%+ Creative client retention rate
• Closed Service Expansion Retainer for Creative to support Division 60% ETCR
• 8 Average Client NPS
• Hit Division P&L Goals (revenue and ebitda)
• +90% Team Retention
• 60% Creative Team contribution margin
• Client Book Revenue per Employee: $22,000

Most Important Things (MITs)

• Effectively manage your team(s) to facilitate a positive team member experience and alignment with company objectives
• Delivery of a top-tier product for our clients by our team
• Oversee the growth and retention of the team and clients

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/ . If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.

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🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our...

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our...