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Designs and manages customer education programs and community initiatives to help customers and partners maximize value from the Kustomer platform.
About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it’s the core of what we do. We’re growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
Kustomer is hiring a Customer Education and Communities Manager to build and own a net-new function within our CX organization. You’ll design and run the programs that help our customers, partners, and community get maximum value from Kustomer — accelerating time-to-value, improving retention, and enabling our partner ecosystem to scale.
This is a high-leverage, senior IC role reporting to the Chief Revenue Officer. You’ll operate as a one-person product enablement and customer education function, using AI tooling and automation to produce content, manage community, and run analytics at an increasingly accelerated scale. We’re looking for someone who’s excited about this model and can translate product capabilities into adoption motions across multiple audiences. Key impacts include:
Product Adoption Rates — closing the usage gap across all features, as we continue to ship new capabilities at pace.
Faster Time to Value — empowering partners and customers to move to live deployment with greater speed and independence.
Gross Revenue Retention (GRR) — by optimizing product onboarding, deepening product adoption, and ensuring our customer base derives greater value from everything we ship.
This is a one-person function operating at the scale of a team — leveraging AI tooling and automation across content, analytics, and community management.
Centralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR.
Centralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base.
Centralizing Community Management. Run Kustomer’s customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention.
Driving Product Adoption. Translate Kustomer’s product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data.
Partnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick.
Enablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.
5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company
Demonstrated experience building enablement programs from scratch (not only executing within an established function)
Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value
Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don’t just use AI; you’ve built workflows with it and can describe specific systems, measurable outcomes
Track record working cross-functionally with Product, CS, PS, and Partner teams
Excellent writing and content design skills — you can produce polished, customer-facing material independently
Comfort with analytics and reporting on adoption, engagement, and ROI metrics
Experience managing or growing a customer community is a strong plus
Based in or able to commute to the NYC Metro area for hybrid work
In your first 45 days, you’ll have audited the current state of enablement across customer and partner journeys, established a content roadmap, launched the first version of a partner certification program, and stood up community management with measurable engagement metrics.
By your second quarter, we’ll see GRR lift attributable to improved onboarding, impact to professional services engagement, and a measurably more active partner ecosystem.
This role is a strategic investment. You’re building a function, not maintaining one. You’ll have the autonomy to design how it runs, the AI tooling budget to operate at scale, and a direct line to the leaders accountable for the outcomes you’ll move.
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
Lead instructor teaches data analytics and PowerBI skills to professionals in a workforce development program.
Delivers instructor-led training sessions and enablement services to customers and partners on analytics platform usage across virtual and in-person formats.
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.
The Training Consulting team is responsible for providing instructor-led enablement services to customers & partners in order to promote autonomy & self-sufficiency, ultimately leading to value-realisation through platform usage.
As a Training Consultant, you will be responsible for delivering best-in-class enablement services to Contentsquare’s customers and partners. Your goal will be to drive usage through foundational & use case training in order to create deep knowledge of Contentsquare’s products. You will also deliver 1-to-many training via webinars alongside your 1-to-1 customer commitments.
The Training Consulting team sits within the Professional Services department at Contentsquare, supporting customers through training engagements.
Key responsibilities include, but are not limited to:
Deliver engaging training sessions: Facilitate training in various formats - including live virtual sessions, in-person workshops, and recorded/asynchronous sessions - for customers, and partners.
Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
Customization & Strategy: Tailor educational content to specific customer data sets and use cases.
Collaborative Enablement: Partner with internal teams and external stakeholders to deliver tailored training programs.
Content Management: Develop and update training documentation, leveraging tools for efficiency.
Master Contentsquare’s products: Develop deep expertise across Contentsquare’s growing product suite. You’re seen as a product specialist by our customers.
What you’ll need to be successful:
3-5 years of experience in training consultancy, ideally in a SaaS MarTech/AdTech company.
Strong presentation, communication, and instructional design skills.
Ability to rapidly learn and train others in analytics technology.
Experience defining, developing, and adhering to training consultancy scope agreements.
Strong analytical and problem-solving skills.
Ability to thrive in a global, cross-functional, team-based environment.
Proactive, adaptable work ethic, strong follow-through, and positive attitude
Nice to have: training consulting experience in a SaaS company
$90,000 - $110,000 a year
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees’ needs.
Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Lifestyle allowance
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Won BuiltIn Best Places To Work 2026!
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Delivers instructor-led training and enablement services to customers and partners through live sessions, workshops, and webinars to drive platform adoption and product knowledge.
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.
The Training Consulting team is responsible for providing instructor-led enablement services to customers & partners in order to promote autonomy & self-sufficiency, ultimately leading to value-realisation through platform usage.
As a Training Consultant, you will be responsible for delivering best-in-class enablement services to Contentsquare’s customers and partners. Your goal will be to drive usage through foundational & use case training in order to create deep knowledge of Contentsquare’s products. You will also deliver 1-to-many training via webinars alongside your 1-to-1 customer commitments.
The Training Consulting team sits within the Professional Services department at Contentsquare, supporting customers through training engagements.
Key responsibilities include, but are not limited to:
Deliver engaging training sessions: Facilitate training in various formats - including live virtual sessions, in-person workshops, and recorded/asynchronous sessions - for customers, and partners.
Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
Customization & Strategy: Tailor educational content to specific customer data sets and use cases.
Collaborative Enablement: Partner with internal teams and external stakeholders to deliver tailored training programs.
Content Management: Develop and update training documentation, leveraging tools for efficiency.
Master Contentsquare’s products: Develop deep expertise across Contentsquare’s growing product suite. You’re seen as a product specialist by our customers.
What you’ll need to be successful:
3-5 years of experience in training consultancy, ideally in a SaaS MarTech/AdTech company.
Strong presentation, communication, and instructional design skills.
Ability to rapidly learn and train others in analytics technology.
Experience defining, developing, and adhering to training consultancy scope agreements.
Strong analytical and problem-solving skills.
Ability to thrive in a global, cross-functional, team-based environment.
Proactive, adaptable work ethic, strong follow-through, and positive attitude
Nice to have: training consulting experience in a SaaS company
$90,000 - $110,000 a year
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees’ needs.
Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Lifestyle allowance
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country
Won BuiltIn Best Places To Work 2026!
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Delivers live, interactive workshop instruction to help nursing students prepare for TEAS and HESI entrance exams.
Teach English to children online or in-person with flexible scheduling and no minimum hours required.
Teach English to children online or in-person with flexible scheduling and no minimum hour requirements.
Online tutor delivers personalized academic support and exam preparation to students with special needs, adapting lessons to individual learning styles.
Teach students across primary through university levels in subjects like math, languages, sciences, and programming with flexible scheduling.
Teach Spanish as a Foreign Language (ELE) to students of varying levels through private online classes, designing personalized materials and providing pedagogical support.
Teach Spanish as a foreign language (ELE) to students of various ages and levels through online private classes, designing personalized materials and providing pedagogical feedback.
Teach Spanish as a foreign language to students of varying ages and levels through private online classes with flexible scheduling.
Teach undergraduate courses in safety, industrial engineering, or languages through UANE's online academic programs.
Teaches courses in distance/online format, delivering synchronous sessions and promoting active learning through virtual classroom management and student monitoring.
Sports trainers deliver personalized training sessions to students across various levels and disciplines through an online educational platform.
Sports trainers deliver personalized training sessions to students of various levels across disciplines like personal training, football, volleyball, and fitness conditioning.
Sports trainers deliver personalized training sessions across multiple disciplines (PT, football, volleyball, etc.) to students of varying levels on an online educational platform.
Sports trainer delivers personalized training sessions to students of varying levels across disciplines like personal training, football, volleyball, and fitness conditioning.
Private tutor delivering flexible online lessons across subjects like academic support, music, sports, languages, and technology.
Private tutor delivering subject-specific instruction (academics, music, sports, languages, technology) to students online with flexible scheduling.
