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WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We’re just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Professional Learning Facilitator (Contract)

MagicSchool is seeking experienced educators to facilitate engaging professional learning experiences that help schools and districts integrate AI thoughtfully and effectively.

Professional Learning Facilitators (PLFs) deliver live virtual and/or in-person sessions that support educators in understanding MagicSchool tools, best practices, and instructional applications.

This is a contract role with flexible hours based on demand. This role is seasonal in nature. Contractors should expect periods of sustained high volume - most notably during the summer and peak moments of the school year - interspersed with slower periods. Availability during peak times is essential.

We will be prioritizing candidates who have daytime availability in their time zone and are available a minimum of 10 hours per week.

We are prioritizing candidates in North Carolina and South Carolina, and will also strongly consider candidates in TX, FL, NY, NJ.

Primary Purpose

Deliver consistent, high-quality MagicSchool professional learning using established content while building facilitation expertise, platform fluency, and confidence in virtual PD environments.

Typical Facilitation Scope

• Introductory and foundational virtual PD sessions

• Platform overviews and core MagicSchool workflows

• Co-facilitation or shadowing in advanced sessions

• Lower-stakes, standardized engagements

Key Responsibilities

• Deliver pre-designed MagicSchool PD sessions with fidelity

• Implement light customization using approved content and facilitation guides

• Represent MagicSchool as a trusted thought partner and facilitator

• Support instructional material updates and feedback collection

• Complete required logistics:

  • Pre/post-session reminders

  • Feedback and reflection processes

• Participate in required contractor meetings and calibration sessions

Experience & Skill Profile

• Current or former classroom educator (or equivalent education experience), with a minimum of 3 years of classroom experience.

• MagicSchool platform fluency with required certifications completed

• Proven expertise facilitating adult learners in either virtual or in-person environments

• Exceptional facilitation presence and instructional judgment

• Clear, professional communication and strong reliability

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

For full time employees:

• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

• Every employee is offered generous stock options, vested over 4 years.

• 401k match & monthly wellness stipend.

Our Values:

• Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

• Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

• Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

• Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.

Alloy is where you belong!

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world’s leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy’s platform is complex and managed with high-touch support from Alloy’s Technical Solutions team. Customers that would like to ‘self-serve’ often struggle to build a clear mental model of how Alloy works and why, falling back to Alloy’s support teams to complete even simple tasks. Today, enablement is spread across multiple repositories and handled one-to-one by delivery teams, with inconsistent results. Only a handful of sophisticated and adventurous clients currently achieve a moderate amount of self-sufficiency.

This leader owns customer enablement across Alloy. This is not a technical writing role. It is a role that builds and runs the program behind enablement: capturing knowledge continuously, packaging it for the right audience at the right moment, running hands-on customer training sessions, and measuring what works.

The Customer Enablement Lead will report to the VP of Product Design. From within the Product team they will help fill gaps and challenging areas of the product while creating a powerful feedback loop between customers and designers to decrease those gaps and challenges over time. The Enablement Lead will form strong cross-functional connections with the Support, Delivery, Technical Success, Product Marketing, and Product Operations teams to ensure customers have a seamless and supported experience as they go live and as we release new features.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. This role is open to both local and remote candidates in the US.

What you’ll own

The initial scope of work for this role will include:

Close Critical Gaps

Audit the current state. Evaluate and consolidate existing resources (API docs, help articles, the learning center, in-product help, and delivery-built guides). Work with cross-functional partners to create any missing documentation and “Customer 101” program material.

Outcome: Our AI support bot can answer essentially any customer question. Our delivery teams can pull together the content they need to run tailored training sessions with their customers.

Deliver the Alloy New Customer Enablement Program

Focus on new Alloy customers and deliver scalable, deployable training and content for repeatable implementations. Structure material so clients can self-pace from foundational to advanced. Target key user personas so they learn the features critical to their respective day-to-day.

Outcome: Clients understand and use what they bought, and are aware of what else Alloy offers. Additionally they know where to look for additional guidance via documentation, AI support chat, and other escalation channels.

Build the Product Release Enablement Program

When Alloy builds a material new feature or capability, map what each client segment and persona needs to know, when, and why, from pre-sales through go-live and ongoing use, and make it part of how products are sold, launched, and delivered.

Outcome: a shared view of our friction points and what areas currently drag the most on our bottom line.

Facilitate the Feedback Loop

Collect feedback after every release, rollout, and training. Give Product, Design, and Delivery a shared view of where clients get stuck, and drive alignment on whether each gap is best solved by product, technical solutions, or enablement, including interim fixes.

Outcome: Product, Design, and Delivery share one view of enablement gaps and who owns them. The design team gets critical insight continuously, addressing customer confusion directly in the product, helping reduce the surface area for documentation over time.

Milestones

30 Days

Onboarding into Alloy, learning the product yourself, existing resource audit, gap analysis, start filling documentation gaps with SME and tooling support, and deliver a consolidation plan.

60 Days

Initial enablement ‘package’ in beta for first client feedback via early hands-on training sessions.

90 days

Initial enablement funnel for core segments deployed and documentation gap filling has demonstrated a measurable increase in AI support ticket resolution. Iteration on the enablement package incorporating early feedback.

Six Months

Enablement package is ‘production ready’ and universally rolled out (client-facing teams are ready to deliver training using the material). Feedback loop with product and design solidified. The product release enablement funnel is operational as part of new feature releases. Seeing measurable improvements in some areas of self-service and legacy support ticket theme avoidance.

Who we’re looking for

Must-haves:

• 7+ years in customer education, enablement, or training, including building a customer enablement program from the ground up.
• Experience enabling customers on a technical, API-driven B2B SaaS product, with the depth to learn complex workflows and teach them clearly.
• Strong live facilitation. You’ve run hands-on training sessions with customers and adapted them in the room.
• A track record of tying enablement to measurable outcomes such as ticket deflection, adoption, or time to value.
• Experience influencing Product, Support, Delivery, and Marketing partners without direct authority.
• The judgment to tell when a customer problem needs content, a training, or a product fix, and the writing skills to make the case.

Nice-to-haves:

• Background in fintech, identity verification, fraud, or compliance.
• Experience structuring knowledge bases for AI support agents or chatbots.
• Hands-on experience with LMS, documentation, or in-product guidance tools.
• Experience working inside a Product or Design organization.

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $180,000 to $220,000.

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: Local employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You’ve found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Company Description

Unitek Learning is a leading healthcare education organization focused on preparing the next generation of nurses and healthcare professionals.

Through its family of institutions, including Unitek College of Nursing, Eagle Gate College, Provo College, Brookline College, and Unitek EMT, Unitek delivers career-focused education designed to help students build meaningful careers while addressing critical workforce needs across the healthcare industry.

Through our Workforce Solutions segment, Unitek partners with hospitals and health systems to create sustainable talent pipelines and expand access to healthcare education through employer-based training and workforce development programs nationwide.

Job Description

The Instructional Designer creates, develops, and maintains instructional materials to support online, hybrid, and face-to-face delivery of healthcare courses in higher education. This role ensures course quality, alignment with learning outcomes, and effective use of instructional technologies. The position also supports faculty and academic teams by applying instructional design best practices and facilitating continuous improvement in course delivery.

• Design and develop courses within the institution’s Learning Management System (LMS) to ensure high-quality student learning experience.
• Create engaging instructional content including course overviews, syllabi, learning outcomes, multimedia activities, and assessments.
• Build and publish eLearning modules that integrate interactive elements and align with course outcomes.
• Collaborate closely with subject matter experts (SMEs) to translate technical or specialized knowledge into engaging, student-centered learning experiences. Guide SMEs in applying instructional best practices, align content with program outcomes, and ensure materials are accurate, accessible, and pedagogically sound.
• Apply evidence-based instructional strategies grounded in adult learning theory and best practices for higher education.
• Ensure curriculum alignment by participating in committee meetings and integrating approved updates into course design.
• Review and revise instructional materials to maintain accuracy, accessibility, and compliance with institutional and regulatory standards.
• Document and maintain course resources while contributing to shared training and knowledgebase materials.
• Pilot and evaluate new learning technologies and recommend appropriate tools for adoption.
• Stay current with instructional design trends and apply knowledge of accessibility, copyright, and compliance requirements.
• Support continuous improvement by gathering feedback, analyzing outcomes, and suggesting course enhancements.
• Perform other duties as assigned.

*Please note that this position is hybrid at our Tempe Corporate Office

Qualifications

• Master’s degree in instructional design, instructional technology, or related field.
• Minimum of 2 years’ experience designing and delivering higher education courses.
• Proficiency with instructional technology and multimedia authoring tools.
• Strong knowledge of learning theories and instructional design models.
• Experience with course development software and LMS (Canvas experience preferred).
• Excellent writing and editing skills for instructional content.
• Strong project management and organizational skills.
• Ability to collaborate with diverse stakeholders, provide excellent customer service, and adapt to new technologies.
• Knowledge of regulatory and compliance requirements for online learning (e.g., FERPA, copyright, ADA).
• Experience applying learning theory to develop online courses (4+ years preferred).
• Higher education administration experience a plus.

Additional Information

For Full Time Employees, We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year.  Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

Digital Customer Education Specialist, Premium & Paid Programs independently designs and delivers premium and paid HR education experiences — including certification programs, cohorts, workshops, learning labs, LMS courses, and short-form digital education. This role builds depth across HR practice areas such as compliance, performance management, and AI fluency and AI workforce strategy, partnering with subject-matter experts to translate expert knowledge and research into clear, actionable learning that helps customers adopt BambooHR and become more self-sufficient. The Specialist II uses AI across research, drafting, personalization, production, and program operations to increase speed, scale, and consistency, applies instructional design judgment to improve effectiveness, and analyzes performance signals to recommend improvements in timing, sequencing, modality, and content clarity. This role partners cross-functionally with Marketing, GTM, Customer Success, Product, and Knowledge Governance to ensure education is accurate, aligned to product releases and customer journey needs, and contributes to measurable adoption, retention, lead generation, and paid-program outcomes.

You will:

• Design and deliver premium and paid HR education experiences end-to-end across modalities (certification programs, cohorts, webinars, workshops, learning labs, LMS courses, microlearning), including audience and learning-needs analysis, learning objectives, session plans, exercises, assessments, job aids, and facilitator materials.
• Develop education across HR practice areas — including compliance, performance management, and related people topics — as well as AI fluency and AI workforce strategy, going deep enough to teach credibly with SME support.
• Partner with internal and external subject-matter experts to turn expert knowledge and research into structured, practical curricula without needing to be the deepest expert in every topic.
• Create scripts, slides, videos, and short-form learning assets using AI-assisted research, drafting, and editing while maintaining accuracy, accessibility, and clarity; prototype content independently before handing it to the broader production team.
• Build clear calls to action into education experiences that generate qualified leads and support pipeline and paid-program growth, in partnership with Marketing and GTM.
• Facilitate and co-facilitate live customer sessions and adapt delivery in real time based on customer questions, context, and learner needs.
• Define success measures for owned sessions/assets and monitor performance signals (webinar metrics, LMS analytics, and in-product signals where available), including enrollment, completion, certification, and lead-conversion signals where available.
• Partner with Journey Operations to recommend improvements to education timing and sequencing based on customer behavior signals and learning performance insights.
• Manage multiple moderate-complexity projects and content updates, including stakeholder review cycles, versioning, and release readiness updates, and maintain quality, consistency, and accuracy as paid programs scale.
• Partner with Product, Product Marketing, Support, and Knowledge Governance to ensure content accuracy, consistency, and alignment to standards.
• Identify content gaps and propose improvements to increase self-service effectiveness, strengthen the value customers receive from paid and premium programs, and reduce repetitive support needs.

What You Need to Get the Job Done

• 2+ years of experience in customer education, enablement, training, instructional design, or a related field (or equivalent practical experience), including experience building or delivering education customers pay for — premium content, paid programs, cohort learning, certification, or professional services.
• Strong facilitation and co-facilitation skills and communication skills with the ability to adapt during live customer sessions.
• Solid instructional design and adult learning foundations; ability to simplify complex workflows and product concepts and to turn SME knowledge and research into practical learning.
• Working knowledge of HR practice areas such as compliance and performance management, with the ability to build depth quickly by leaning on subject-matter experts.
• Applied AI fluency: uses AI to accelerate research, design, production, program operations, demonstrations, and learner support, with strong judgment for evaluating and correcting AI outputs; familiarity with AI workforce strategy topics.
• Strong collaboration and project execution skills across multiple stakeholders; ability to manage multiple priorities and deadlines, including work with Marketing, GTM, and Customer Success partners.

What Will Make Us REALLY Love You

• Experience with LMS/course building, webinar platforms, microlearning, and in-product education tools.
• Familiarity with product analytics (e.g., Pendo) and using customer behavior signals to inform education recommendations.
• Experience partnering with Knowledge Governance on content standards, reuse models, and versioning.
• Experience contributing to certification or credentialing programs.
• Experience in HR, HR technology, people consulting, talent development, or workforce transformation.
• Exposure to responsible AI practices, organizational AI adoption, or change management.
• Experience in SaaS or another fast-moving, customer-facing technology environment.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’s impact on setting people free to do great work. Join us in reimagining the future of HR!

Essential Job Duties

The Sr. Digital Customer Education Specialist defines and owns BambooHR’s market-facing premium and paid HR education programs — including certifications, cohorts, and workshops — and serves as a standards-setter for instructional design and facilitation excellence across the Digital Customer Education team. This role shapes the topic roadmap and SME strategy across HR practice areas such as compliance and performance management, as well as AI fluency and AI workforce strategy, and owns outcomes across the full program lifecycle — discovery, design, delivery, measurement, and iteration. It architects complex, behavior-changing learning experiences that build durable customer capability, reduce friction, accelerate time-to-value, and improve adoption and self-service outcomes. The Sr. Specialist facilitates advanced customer-facing sessions (certification cohorts, webinars, learning labs, workshops) with expert-level presence and real-time adaptation, consulting and coaching senior HR practitioners in their own context, while mentoring teammates in facilitation craft, narrative clarity, and AI-enabled workflows. Working cross-functionally with Marketing, GTM, Customer Success, Product, and CX leadership, this role uses systems thinking and learning analytics to identify where education can create measurable customer value and influence commercial outcomes — lead generation, paid-program monetization, adoption, retention, and expansion — and shapes the education strategy and standards for these programs within the broader education roadmap.

You will:

• Define and own the premium and paid HR education portfolio end-to-end, from customer discovery and scope recommendation through delivery, measurement, and iteration.
• Shape the topic roadmap and SME strategy across HR practice areas and AI capability, including which topics warrant paid programs, certification, or premium content.
• Lead major education programs and flagship learning experiences with measurable outcomes tied to customer value, adoption, self-service, and customer success, and to the commercial outcomes the programs are intended to create.
• Define the learning approach for assigned complex topic areas, product areas, or journey stages, including goals, program and certification architecture, sequencing recommendations, and measurement plans.
• Lead cross-functional delivery for flagship programs (scope, dependencies, stakeholder alignment, launch readiness, and post-launch iteration).
• Design the call-to-action and conversion approach for education experiences with Marketing and GTM, and proactively surface opportunities where education can generate leads or create new and expanded revenue.
• Create reusable templates, playbooks, and best practices that raise quality and consistency across the team, and hold quality, consistency, and accuracy as paid programs scale.
• Mentor Specialist I/II team members through feedback, reviews, co-facilitation, and coaching.
• Design multi-layered learning experiences that drive behavior change and adoption through practice, reinforcement, and learner-centered progression.
• Build and direct the SME model — recruiting, briefing, and leveraging internal and external experts — and translate expert knowledge, research, and HR domain expertise into structured, scalable curricula: objectives, session plans, exercises, assessments, job aids, facilitator guides, digital courses, and video.
• Host and facilitate complex customer sessions with advanced instructional presence, clarity, empathy, and real-time adaptation, consulting and coaching senior practitioners live.
• Ensure learning aligns to customer goals, product expectations, and journey context; adjust delivery based on questions and sentiment.
• Use AI to redesign how programs are researched, designed, produced, delivered, and operated, and build reusable workflows and prompt libraries that improve quality and velocity across the team.
• Lead AI experimentation for segmentation, personalization, and optimization for owned programs.
• Evaluate emerging AI tools and recommend integration opportunities that improve effectiveness and measurable outcomes, and set standards for accurate, responsible use.
• Use analytics and experimentation to improve timing, modality, content clarity, and learning effectiveness through iterative testing.
• Partner with Journey Operations to recommend signal-based education interventions and education-led solutions to adoption blockers.
• Translate customer learning insights into actionable recommendations for Product, Product Marketing, and Digital Service experiences.
• Represent education in strategic conversations with Marketing, GTM, Product, Product Marketing, Support, and CX leadership; influence decisions through insight, data, and narrative clarity.
• Align stakeholders on learning goals, constraints, and success measures for owned programs; communicate risks and tradeoffs clearly.

What You Need to Get the Job Done

• 5+ years of experience in customer education, enablement, instructional design, or digital learning (or equivalent practical experience), including material ownership of revenue-generating education — premium content, paid programs, certification, cohort learning, or professional services — from discovery through delivery and measurement.
• Expert-level facilitation skills with real-time adaptation and strong customer-facing presence, including consulting and coaching credibility with senior HR practitioners.
• Advanced instructional design and adult learning expertise with a track record of behavior-change outcomes and of turning SME knowledge and research into scalable curricula.
• Depth or demonstrated ability to build depth in HR practice areas such as compliance and performance management, plus fluency in AI capability and AI workforce strategy topics.
• High applied AI fluency with a demonstrated ability to redesign programs, workflows, and delivery models using AI — not only to accelerate production — and to evaluate AI outputs for accuracy and fit.
• Commercial and GTM partnership: understands customer expectations, scope, positioning, and how education generates leads and creates measurable business value.
• Strong systems thinking, synthesis, and narrative clarity; ability to influence cross-functional, Marketing, and GTM leaders.
• Demonstrated ability to mentor others through feedback, coaching, and standards-setting.
• Bachelor’s degree or equivalent practical experience required.

What Will Make Us REALLY Love You

• Experience designing lifecycle-triggered learning and in-product education experiences.
• Experience with learning analytics, experimentation frameworks, and connecting education outcomes to adoption metrics.
• Experience creating reusable playbooks/standards that scale quality across a team.
• Experience designing or owning certification or credentialing programs.
• Experience in HR, HR technology, people consulting, talent development, or workforce transformation.
• Experience with responsible AI, organizational AI adoption, change management, or AI governance.
• Experience in SaaS or another fast-moving, customer-facing technology environment.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

Civic Nation seeks a part-time City Cohort Lead in San Antonio, TX to support the Change Collective, a national leadership network for rising local leaders who are passionate about solving issues in their communities and combating social isolation, political polarization, and civic disengagement.. The City Cohort Lead is responsible for facilitating the learning curriculum that supports in-person and online learning experiences for participants during the Change Collective’s 6-month fellowship program. When possible, they will also identify and cultivate partner relationships on the ground to strengthen the initiative’s work.

This is a temporary position starting in February 2027 and ending in November 2027, with a potential to continue for future short-term cohorts in 2028 and beyond.

ABOUT CHANGE COLLECTIVE

In 2023, Civic Nation launched the Change Collective, a new civic leadership initiative that will build to become a national community of local changemakers. This leadership initiative aspires to reinvent civic life for the 21st century by cultivating the next generation of local leaders working to increase civic collaboration and engagement in their communities. The formation of the initiative is founded in the belief that leadership development is the most catalytic thing we can do to affect long-term change. By investing in leadership development, this program will create a network of community leaders who bring people together and demonstrate impact around important community priorities, while also building up and investing in other leaders around them.

ABOUT CIVIC NATION

Civic Nation is an impact hub for the ideas, leaders, and initiatives that strengthen civic culture, civic power, and civic participation. We shift culture, systems, and policy by bringing together individuals, grassroots organizers, industry leaders, and influencers to tackle our nation’s most pressing social challenges. Five initiatives are a part of Civic Nation: ALL IN Campus Democracy Challenge, Change Collective, It’s On Us, We The Action, and When We All Vote.

YOUR IMPACT

• In partnership with the Learning & Program team, facilitate the learning curriculum that both supports in-person and online learning experiences for participants.
• Build a strong culture with the assigned city cohort.
• Support the recruitment and onboarding process for the fellowship cohort of participants, read and vet applications and/or nominations, and assist with the interview and acceptance process.
• Coordinate communication with the city’s fellowship cohort of participants.
• Address conflict if it arises in the fellowship cohort and work with the Learning & Program team to come to a resolution.
• Share feedback, assess needs, analyze curriculum application and recommend changes to improve the participant experience with the Learning & Program team.
• Provide technological or logistics support during the fellowship’s in-person and virtual training sessions
• Develop ongoing relationships and partnerships with the anchor community including outreach to new partners and potential guest speakers.

YOUR EXPERIENCE

• Demonstrated experience in training and learning development work, including leading and facilitating trainings.
• Understanding and experience of learning models, curriculum design and implementation, and facilitation techniques, as well as evaluative measures of program experience.
• Proven experience in facilitating both online and in-person learning and community-building experiences.
• Relevant background in non-profit, education, and/or civic engagement settings including volunteer management.
• Deep knowledge of social, political, environmental and/or economic landscape and issues in the designated cities.

YOUR COMPETENCIES

• Candidate must reside in the San Antonio, TX area.
• A strong commitment to Civic Nation’s mission, including a commitment to the importance of building strong civic infrastructure in communities.
• Ability to independently lead dynamic trainings and programming, while balancing day-of event operations.
• Ability to work with diverse communities and individuals with varying perspectives.
• Outstanding attention to detail and ability to keep your materials organized, including organized, thoughtful and professional communication to external partners.
• Excellent analytical, writing, and communication skills.
• Ability to make decisions and solve problems independently, effectively, and creatively.
• Ability to work independently and in a remote team environment.
• Must be available to lead in-person facilitations one Saturday per month and travel to one national convening at end of the employment term.

SALARY & BENEFITS

This is a temporary position commencing February 2027 and ending November 2027. City Cohort leads will be compensated at $115.00 per hour for 5 hours per week, on average, totaling 20 hours a month at the maximum. This includes support in cohort management, dry runs and facilitation prep, and facilitation of monthly weekend trainings and learning experiences.

PROCESS TIMELINE

Candidates can expect the following hiring process and timeline (please note that this timeline may be subject to change):

• October 26th - November 6th – First Round Interviews: Introductory Call
• December 1st - 10th —  Second Round Panel Interviews: Leadership & Assessment
• Week of December 15th – Hiring Decision announced

All candidates will be notified via email of the status of their application on or before the completion of the search.

TO APPLY

To apply, submit a cover letter and resume below. The cover letter, addressed to Kinzie Mabon, should be concise, compelling, and include why you would like to work for Civic Nation. Applications will be accepted until October 28, 2026.

Driven by our values, Civic Nation aims to recruit candidates representative of the communities and populations we serve. Towards that goal, we know that a diverse workforce allows us to see issues facing our democracy in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. Civic Nation is an equal-opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.

Civic Nation seeks a part-time City Cohort Lead in Memphis, TN to support the Change Collective, a national leadership network for rising local leaders who are passionate about solving issues in their communities and combating social isolation, political polarization, and civic disengagement.. The City Cohort Lead is responsible for facilitating the learning curriculum that supports in-person and online learning experiences for participants during the Change Collective’s 6-month fellowship program. When possible, they will also identify and cultivate partner relationships on the ground to strengthen the initiative’s work.

This is a temporary position starting in February 2027 and ending in November 2027, with a potential to continue for future short-term cohorts in 2028 and beyond.

ABOUT CHANGE COLLECTIVE

In 2023, Civic Nation launched the Change Collective, a new civic leadership initiative that will built to become a national community of local changemakers. This leadership initiativeaspires to reinvent civic life for the 21st century by cultivating the next generation of local leaders working to increase civic collaboration and engagement in their communities. The formation of the initiative is founded in the belief that leadership development is the most catalytic thing we can do to affect long term change. By investing in leadership development, this program will create a network of community leaders who bring people together and demonstrate impact around important community priorities, while also building up and investing in other leaders around them.

ABOUT CIVIC NATION

Civic Nation is an impact hub for the ideas, leaders, and initiatives that strengthen civic culture, civic power, and civic participation. We shift culture, systems, and policy by bringing together individuals, grassroots organizers, industry leaders, and influencers to tackle our nation’s most pressing social challenges. Five initiatives are a part of Civic Nation: ALL IN Campus Democracy Challenge, Change Collective, It’s On Us, We The Action, and When We All Vote.

YOUR IMPACT

• In partnership with the Learning & Program team, facilitate the learning curriculum that both supports in-person and online learning experiences for participants.
• Build a strong culture with the assigned city cohort.
• Support the recruitment and onboarding process for the fellowship cohort of participants, read and vet applications and/or nominations, and assist with the interview and acceptance process.
• Coordinate communication with the city’s fellowship cohort of participants.
• Address conflict if it arises in the fellowship cohort and work with the Learning & Program team to come to a resolution.
• Share feedback, assess needs, analyze curriculum application and recommend changes to improve the participant experience with the Learning & Program team.
• Provide technological or logistics support during the fellowship’s in-person and virtual training sessions.
• Develop ongoing relationships and partnerships with the anchor community including outreach to new partners and potential guest speakers.

YOUR EXPERIENCE

• Demonstrated experience in training and learning development work, including leading and facilitating trainings.
• Understanding and experience of learning models, curriculum design and implementation, and facilitation techniques, as well as evaluative measures of program experience.
• Proven experience in facilitating both online and in-person learning and community-building experiences.
• Relevant background in non-profit, education, and/or civic engagement settings including volunteer management.
• Deep knowledge of social, political, environmental and/or economic landscape and issues in the designated cities.

YOUR COMPETENCIES

• Candidate must reside in the Memphis, TN area.
• A strong commitment to Civic Nation’s mission, including a commitment to the importance of building strong civic infrastructure in communities.
• Ability to independently lead dynamic trainings and programming, while balancing day-of event operations.
• Ability to work with diverse communities and individuals with varying perspectives.
• Outstanding attention to detail and ability to keep your materials organized, including organized, thoughtful and professional communication to external partners.
• Excellent analytical, writing, and communication skills.
• Ability to make decisions and solve problems independently, effectively, and creatively.
• Ability to work independently and in a remote team environment.
• Must be available to lead in-person facilitations one Saturday per month and travel to one national convening at the end of the employment term.

SALARY & BENEFITS

This is a temporary position commencing February 2027 and ending November 2027. City Cohort leads will be compensated at $115.00 per hour for 5 hours per week, on average, totaling 20 hours a month at the maximum. This includes support in cohort management, dry-runs and facilitation prep, and facilitation of monthly weekend training and learning experiences.

PROCESS TIMELINE

Candidates can expect the following hiring process and timeline (please note that this timeline may be subject to change):

• October 26th - November 6th – First Round Interviews: Introductory Call
• December 1st - 10th —  Second Round Panel Interviews: Leadership & Assessment
• Week of December 15th – Hiring Decision announced

All candidates will be notified via email of the status of their application on or before the completion of the search.

TO APPLY

To apply, submit a cover letter and resume below. The cover letter, addressed to Kinzie Mabon, should be concise, compelling, and include why you would like to work for Civic Nation. Applications will be accepted until November 28, 2026.

Driven by our values, Civic Nation aims to recruit candidates representative of the communities and populations we serve. Towards that goal, we know that a diverse workforce allows us to see issues facing our democracy in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. Civic Nation is an equal-opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.

Civic Nation seeks a part-time City Cohort Lead to support the Change Collective, a national leadership network for rising local leaders who are passionate about solving issues in their communities and combating social isolation, political polarization, and civic disengagement in Detroit, MI. The City Cohort Lead is responsible for facilitating the learning curriculum that supports in-person and online learning experiences for participants. When possible, they will also identify and cultivate partner relationships on the ground to strengthen the initiative’s work.

This is a temporary position starting in February 2027 and ending in November 2027. With a potential to continue for future short-term cohorts in 2028 and beyond.

ABOUT CHANGE COLLECTIVE

In 2023, Civic Nation launched the Change Collective, a new civic leadership initiative that will build to become a national community of local changemakers. This leadership initiative aspires to reinvent civic life for the 21st century by cultivating the next generation of local leaders working to increase civic collaboration and engagement in their communities. The formation of the initiative is founded on the belief that leadership development is the most catalytic thing we can do to affect long-term change. By investing in leadership development, this program will create a network of community leaders who bring people together and demonstrate impact around important community priorities, while also building up and investing in other leaders around them.

ABOUT CIVIC NATION

Civic Nation is an impact hub for the ideas, leaders, and initiatives that strengthen civic culture, civic power, and civic participation. We shift culture, systems, and policy by bringing together individuals, grassroots organizers, industry leaders, and influencers to tackle our nation’s most pressing social challenges. Five initiatives are a part of Civic Nation: ALL IN Campus Democracy Challenge, Change Collective, It’s On Us, We The Action, and When We All Vote.

YOUR IMPACT

• In partnership with the Learning & Program team, facilitate the learning curriculum that supports both in-person and online learning experiences for participants.
• Build a strong culture with the assigned city cohort.
• Support the recruitment and onboarding process for the cohort of participants, to read and vet applications and/or nominations, and assisting with the interview and acceptance process.
• Coordinate communication with the city’s cohort of participants.
• Address conflict if it arises in the cohort and work with the Learning & Program team to come to a resolution.
• Share feedback, assess needs, analyze curriculum application, and recommend changes to improve the participant experience with the Learning & Program team.
• Provide technological or logistics support.
• Develop ongoing relationships and partnerships with the anchor community, including outreach to new partners and potential guest speakers.

YOUR EXPERIENCE

• Demonstrated experience in training and learning development work, including leading and facilitating trainings.
• Understanding and experience of learning models, curriculum design and implementation, and facilitation techniques, as well as evaluative measures of program experience.
• Proven experience in facilitating both online and in-person learning and community-building experiences.
• Relevant background in non-profit, education, and/or civic engagement settings including volunteer management.
• Deep knowledge of social, political, environmental and/or economic landscape and issues in the designated cities.

YOUR COMPETENCIES

• Candidate must reside in the Detroit, MI area.
• A strong commitment to Civic Nation’s mission, including a commitment to the importance of building strong civic infrastructure in communities.
• Ability to independently lead dynamic trainings and programming, while balancing day-of event operations.
• Ability to work with diverse communities and individuals with varying perspectives.
• Outstanding attention to detail and ability to keep your materials organized, including organized, thoughtful and professional communication to external partners.
• Excellent analytical, writing, and communication skills.
• Ability to make decisions and solve problems independently, effectively, and creatively.
• Ability to work independently and in a remote team environment.
• Must be available to lead in-person facilitations one Saturday per month and travel to two national convenings at the beginning and end of the employment term.

SALARY & BENEFITS

This is a temporary position commencing February 2027 and ending November 2027. City Cohort leads will be compensated at $115.00 per hour for 5 hours per week, on average,  totaling 20 hours a month. This includes support in cohort management, dry runs and facilitation prep, and facilitation of monthly weekend trainings and learning experiences

PROCESS TIMELINE

Candidates can expect the following hiring process and timeline (please note that this timeline may be subject to change):

• October 26th - November 6th – First Round Interviews: Introductory Call
• December 1st - 10th —  Second Round Panel Interviews: Leadership & Assessment
• Week of December 15th – Hiring Decision announced

All candidates will be notified via email of the status of their application on or before the completion of the search.

TO APPLY To apply, submit a cover letter and resume below. The cover letter, addressed to Kinzie Mabon, should be concise, compelling, and include why you would like to work for Civic Nation. Applications will be accepted until October 28th, 2026.

Driven by our values, Civic Nation aims to recruit candidates representative of the communities and populations we serve. Towards that goal, we know that a diverse workforce allows us to see issues facing our democracy in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. Civic Nation is an equal-opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

Digital Customer Education Specialist, Premium & Paid Programs independently designs and delivers premium and paid HR education experiences — including certification programs, cohorts, workshops, learning labs, LMS courses, and short-form digital education. This role builds depth across HR practice areas such as compliance, performance management, and AI fluency and AI workforce strategy, partnering with subject-matter experts to translate expert knowledge and research into clear, actionable learning that helps customers adopt BambooHR and become more self-sufficient. The Specialist II uses AI across research, drafting, personalization, production, and program operations to increase speed, scale, and consistency, applies instructional design judgment to improve effectiveness, and analyzes performance signals to recommend improvements in timing, sequencing, modality, and content clarity. This role partners cross-functionally with Marketing, GTM, Customer Success, Product, and Knowledge Governance to ensure education is accurate, aligned to product releases and customer journey needs, and contributes to measurable adoption, retention, lead generation, and paid-program outcomes.

You will:

• Design and deliver premium and paid HR education experiences end-to-end across modalities (certification programs, cohorts, webinars, workshops, learning labs, LMS courses, microlearning), including audience and learning-needs analysis, learning objectives, session plans, exercises, assessments, job aids, and facilitator materials.
• Develop education across HR practice areas — including compliance, performance management, and related people topics — as well as AI fluency and AI workforce strategy, going deep enough to teach credibly with SME support.
• Partner with internal and external subject-matter experts to turn expert knowledge and research into structured, practical curricula without needing to be the deepest expert in every topic.
• Create scripts, slides, videos, and short-form learning assets using AI-assisted research, drafting, and editing while maintaining accuracy, accessibility, and clarity; prototype content independently before handing it to the broader production team.
• Build clear calls to action into education experiences that generate qualified leads and support pipeline and paid-program growth, in partnership with Marketing and GTM.
• Facilitate and co-facilitate live customer sessions and adapt delivery in real time based on customer questions, context, and learner needs.
• Define success measures for owned sessions/assets and monitor performance signals (webinar metrics, LMS analytics, and in-product signals where available), including enrollment, completion, certification, and lead-conversion signals where available.
• Partner with Journey Operations to recommend improvements to education timing and sequencing based on customer behavior signals and learning performance insights.
• Manage multiple moderate-complexity projects and content updates, including stakeholder review cycles, versioning, and release readiness updates, and maintain quality, consistency, and accuracy as paid programs scale.
• Partner with Product, Product Marketing, Support, and Knowledge Governance to ensure content accuracy, consistency, and alignment to standards.
• Identify content gaps and propose improvements to increase self-service effectiveness, strengthen the value customers receive from paid and premium programs, and reduce repetitive support needs.

What You Need to Get the Job Done

• 2+ years of experience in customer education, enablement, training, instructional design, or a related field (or equivalent practical experience), including experience building or delivering education customers pay for — premium content, paid programs, cohort learning, certification, or professional services.
• Strong facilitation and co-facilitation skills and communication skills with the ability to adapt during live customer sessions.
• Solid instructional design and adult learning foundations; ability to simplify complex workflows and product concepts and to turn SME knowledge and research into practical learning.
• Working knowledge of HR practice areas such as compliance and performance management, with the ability to build depth quickly by leaning on subject-matter experts.
• Applied AI fluency: uses AI to accelerate research, design, production, program operations, demonstrations, and learner support, with strong judgment for evaluating and correcting AI outputs; familiarity with AI workforce strategy topics.
• Strong collaboration and project execution skills across multiple stakeholders; ability to manage multiple priorities and deadlines, including work with Marketing, GTM, and Customer Success partners.

What Will Make Us REALLY Love You

• Experience with LMS/course building, webinar platforms, microlearning, and in-product education tools.
• Familiarity with product analytics (e.g., Pendo) and using customer behavior signals to inform education recommendations.
• Experience partnering with Knowledge Governance on content standards, reuse models, and versioning.
• Experience contributing to certification or credentialing programs.
• Experience in HR, HR technology, people consulting, talent development, or workforce transformation.
• Exposure to responsible AI practices, organizational AI adoption, or change management.
• Experience in SaaS or another fast-moving, customer-facing technology environment.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’s impact on setting people free to do great work. Join us in reimagining the future of HR!

Essential Job Duties

The Sr. Digital Customer Education Specialist defines and owns BambooHR’s market-facing premium and paid HR education programs — including certifications, cohorts, and workshops — and serves as a standards-setter for instructional design and facilitation excellence across the Digital Customer Education team. This role shapes the topic roadmap and SME strategy across HR practice areas such as compliance and performance management, as well as AI fluency and AI workforce strategy, and owns outcomes across the full program lifecycle — discovery, design, delivery, measurement, and iteration. It architects complex, behavior-changing learning experiences that build durable customer capability, reduce friction, accelerate time-to-value, and improve adoption and self-service outcomes. The Sr. Specialist facilitates advanced customer-facing sessions (certification cohorts, webinars, learning labs, workshops) with expert-level presence and real-time adaptation, consulting and coaching senior HR practitioners in their own context, while mentoring teammates in facilitation craft, narrative clarity, and AI-enabled workflows. Working cross-functionally with Marketing, GTM, Customer Success, Product, and CX leadership, this role uses systems thinking and learning analytics to identify where education can create measurable customer value and influence commercial outcomes — lead generation, paid-program monetization, adoption, retention, and expansion — and shapes the education strategy and standards for these programs within the broader education roadmap.

You will:

• Define and own the premium and paid HR education portfolio end-to-end, from customer discovery and scope recommendation through delivery, measurement, and iteration.
• Shape the topic roadmap and SME strategy across HR practice areas and AI capability, including which topics warrant paid programs, certification, or premium content.
• Lead major education programs and flagship learning experiences with measurable outcomes tied to customer value, adoption, self-service, and customer success, and to the commercial outcomes the programs are intended to create.
• Define the learning approach for assigned complex topic areas, product areas, or journey stages, including goals, program and certification architecture, sequencing recommendations, and measurement plans.
• Lead cross-functional delivery for flagship programs (scope, dependencies, stakeholder alignment, launch readiness, and post-launch iteration).
• Design the call-to-action and conversion approach for education experiences with Marketing and GTM, and proactively surface opportunities where education can generate leads or create new and expanded revenue.
• Create reusable templates, playbooks, and best practices that raise quality and consistency across the team, and hold quality, consistency, and accuracy as paid programs scale.
• Mentor Specialist I/II team members through feedback, reviews, co-facilitation, and coaching.
• Design multi-layered learning experiences that drive behavior change and adoption through practice, reinforcement, and learner-centered progression.
• Build and direct the SME model — recruiting, briefing, and leveraging internal and external experts — and translate expert knowledge, research, and HR domain expertise into structured, scalable curricula: objectives, session plans, exercises, assessments, job aids, facilitator guides, digital courses, and video.
• Host and facilitate complex customer sessions with advanced instructional presence, clarity, empathy, and real-time adaptation, consulting and coaching senior practitioners live.
• Ensure learning aligns to customer goals, product expectations, and journey context; adjust delivery based on questions and sentiment.
• Use AI to redesign how programs are researched, designed, produced, delivered, and operated, and build reusable workflows and prompt libraries that improve quality and velocity across the team.
• Lead AI experimentation for segmentation, personalization, and optimization for owned programs.
• Evaluate emerging AI tools and recommend integration opportunities that improve effectiveness and measurable outcomes, and set standards for accurate, responsible use.
• Use analytics and experimentation to improve timing, modality, content clarity, and learning effectiveness through iterative testing.
• Partner with Journey Operations to recommend signal-based education interventions and education-led solutions to adoption blockers.
• Translate customer learning insights into actionable recommendations for Product, Product Marketing, and Digital Service experiences.
• Represent education in strategic conversations with Marketing, GTM, Product, Product Marketing, Support, and CX leadership; influence decisions through insight, data, and narrative clarity.
• Align stakeholders on learning goals, constraints, and success measures for owned programs; communicate risks and tradeoffs clearly.

What You Need to Get the Job Done

• 5+ years of experience in customer education, enablement, instructional design, or digital learning (or equivalent practical experience), including material ownership of revenue-generating education — premium content, paid programs, certification, cohort learning, or professional services — from discovery through delivery and measurement.
• Expert-level facilitation skills with real-time adaptation and strong customer-facing presence, including consulting and coaching credibility with senior HR practitioners.
• Advanced instructional design and adult learning expertise with a track record of behavior-change outcomes and of turning SME knowledge and research into scalable curricula.
• Depth or demonstrated ability to build depth in HR practice areas such as compliance and performance management, plus fluency in AI capability and AI workforce strategy topics.
• High applied AI fluency with a demonstrated ability to redesign programs, workflows, and delivery models using AI — not only to accelerate production — and to evaluate AI outputs for accuracy and fit.
• Commercial and GTM partnership: understands customer expectations, scope, positioning, and how education generates leads and creates measurable business value.
• Strong systems thinking, synthesis, and narrative clarity; ability to influence cross-functional, Marketing, and GTM leaders.
• Demonstrated ability to mentor others through feedback, coaching, and standards-setting.
• Bachelor’s degree or equivalent practical experience required.

What Will Make Us REALLY Love You

• Experience designing lifecycle-triggered learning and in-product education experiences.
• Experience with learning analytics, experimentation frameworks, and connecting education outcomes to adoption metrics.
• Experience creating reusable playbooks/standards that scale quality across a team.
• Experience designing or owning certification or credentialing programs.
• Experience in HR, HR technology, people consulting, talent development, or workforce transformation.
• Experience with responsible AI, organizational AI adoption, change management, or AI governance.
• Experience in SaaS or another fast-moving, customer-facing technology environment.

What You’ll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

About Us

At BambooHR, we’re building something different: we’re building a people intelligence platform that transforms HR and sets people free to do great work! We’re a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you’ll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer–M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.