Writing.io Jobs

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Are you someone who comes alive solving complex technical challenges? Do you thrive in environments where no two days are the same? As a Lead Professional Services Engineer, you’ll play a mission-critical role in deploying our software across both cloud and on-premise environments—empowering global organizations with real-time analytics that drive better customer experiences.

This is a high-impact role where you’ll bridge the gap between engineering, architecture, and real-world deployment. You’ll be the go-to expert for installation, configuration, optimization, and troubleshooting—making you an essential part of our customer success and product evolution.

What You’ll Own

• Deploy & Optimize: Lead the rollout of our analytics suite into a variety of environments (cloud, hybrid, on-premise).
• Be the Fixer: Troubleshoot production issues across networks, servers, databases, and integrations—working with cross-functional teams to keep things running smoothly.
• Shape the Tech: Collaborate with product, data engineering, and platform teams to streamline performance and scalability efforts.
• Enable our Customers: Work hands-on with enterprise clients to build environments that support their data, analytics, and security workflows.

What You Bring

You’re not just a technologist—you’re a problem-solver and communicator who can build trust and execute in high-stakes situations. You also have:

• Solid experience in SQL Server administration: provisioning users, writing queries, maintaining performance, and handling backups and restores.
• Hands-on skills with networking protocols, certificates, DNS/DHCP, SSO/SAML, ODBC, and cloud-based systems.
• Familiarity with CI/CD pipelines, modern security principles, and container-based app delivery.
• Working knowledge of Windows Server, IIS, NTFS/UNC security, and common scripting languages like PowerShell.
• Exposure to messaging or data platforms like RabbitMQ, Elasticsearch, Strategy (MicroStrategy), and ETL tools.
• Ability to dissect technical issues in unfamiliar systems and collaborate with internal teams and customers to solve them quickly and effectively.

Why This Role Matters

In a world increasingly driven by data and AI, our analytics platform is a core differentiator for how businesses understand and improve customer journeys. Your work will directly impact:

• Product reliability and performance in enterprise-scale deployments
• Customer adoption and trust
• How businesses unlock insights to improve service and engagement at scale

You won’t just be deploying software—you’ll be helping shape outcomes that transform industries.

Why You’ll Love Working Here

• You’ll work directly with cutting-edge tech in a fast-moving, customer-first environment.
• You’ll have the freedom to learn, grow, and experiment with new tools and approaches.
• You’ll be surrounded by a team that values collaboration, curiosity, and results.

If you’re excited by a blend of architecture, innovation, problem-solving, and real-world impact, we’d love to hear from you.

Have you got what it takes?

• Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar.
• 5-10 years’ experience in enterprise system administration and technology / software development experience will be considered in lieu of a degree.
• Excellent analytical and troubleshooting skills required
• “Can Do” positive approach
• Solution oriented personality
• Excellent written and verbal communications skills
• Experience in customer-facing delivery
• Experience deploying enterprise class software that utilizes a variety of technologies is desirable
• Candidate needs to be self-motivated, able to work alone and with a team, and be able to think creatively.
• Flexible working schedule required
• Weekend work required, usually no more than 50% of the time
• Occasional travel may be required.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. ​

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Description

About Qualifyze,

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.

With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

Requirements

Role Overview:

We are looking for Backend engineering Lead who will be responsible for the overall backend ecosystem across the organization, combining people leadership with ownership of backend architecture, standards, and delivery quality.

This role ensures that backend development and architecture is consistent, scalable, and aligned with product, while growing backend engineers and enabling teams to deliver effectively.

The Backend Lead operates in close alignment with the Head of Engineering and Chapter Leads, ensuring all key decisions and initiatives follow the broader engineering vision.

Main responsibilities:

1. Backend Ownership & Strategy

• Define and drive the backend vision across teams (architecture, design systems, tooling, standards).

• Ensure consistency in how backend applications are built and maintained.

• Own cross-team backend topics.

• Make and enforce key technical decisions when alignment is needed.

2. Team Leadership & Capability Building

• Lead and support backend engineers, ensuring efficient and impactful delivery of initiatives while driving team engagement, efficiency, and growth.

• Raise the bar of backend engineering through running regular 1:1s and performance check-ins, coaching, and clear development support.

• Identify skill gaps and drive training, and mentoring initiatives to close skill gaps, improve team capability, and continuously strengthen ways of working.

• Own and drive key people processes for the team (in alignment with Tech Leadership), including hiring, onboarding, offboarding, performance reviews, and compensation cycles, ensuring consistency and quality of execution.

• Build a strong backend community (guilds, knowledge sharing, standards).

• Own awareness of department KPIs/goals and drive recommendations for continuous improvement in team performance and execution.

3. Delivery & Quality Accountability

• Ensure backend delivery is predictable, scalable, and high quality across teams.

• Identify and resolve systemic delivery or quality issues.

• Support teams to avoid risky complex backend initiatives.

4. Cross-Functional Leadership

• Align backend work with frontend/data/platform constraints and opportunities.

• Act as the main escalation point for backend-related decisions.

5. Hands-on Technical Leadership

• Stay close to the codebase through selective PR reviews and architectural guidance.

• Contribute to critical or high-risk backend areas when needed.

• Guide teams on best practices (testing, performance, accessibility, maintainability).

Main requirements:

• Strong experience with Java stack (SpringBoot, Liquidbase, etc.).

• Proven experience leading backend initiatives across multiple teams.

• Experience defining architecture and driving adoption at scale.

• Experience mentoring senior engineers and influencing technical direction.

• Solid understanding of Java and Postgres performance, database modeling and risk analysis.

• Experience working with cross-functional stakeholders.

💰 Salary

At Qualifyze, our salary ranges are transparent internally, and we aim to follow a similar approach externally. For this role, we’re happy to share a reference point within the band: the expected salary range is around 85.000€ - 90.000€. Final compensation will depend on experience and performance during the process, with some flexibility within the range.

What do we offer?

• 💰Competitive, annually reviewed compensation package

• 🌴Country vacation package that increases with your tenure

• 🏋🏽‍♀️Country specific benefits offering incl. private health care, fitness and meal allowances

• 🚀Annual personal development budget to increase your impact

• 🌎Hybrid working mode, plus up to 3 months of the year work from anywhere.

• 💻All the best kit and tools to work effectively

• 🎉Annual in person all company event and celebration in Europe

• 👫Working with an exceptional team, doing some of the best work of your career

Use of AI in Our Recruitment Process:

We believe in a human-led hiring process. All applications are reviewed manually by our Talent Acquisition team, and neither Talent Acquisition nor Hiring Managers use AI to screen, filter, rank, assess, or make decisions about candidates, including during interviews and assessments. During interviews, AI may be used only to support note-taking and transcription.

All hiring decisions are made by people!

Diversity & Inclusion at Qualifyze:

At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard.

We are an equal opportunity employer and we welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age.  Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.

Työn kuvaus

Are you excited about Data Centers, and working with state-of-the-art technology? Are you motivated by challenging the ordinary and creating more sustainable solutions? Do you thrive when you work in a multicultural team with international talents?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Data Center Facilities department as our new Senior Mechanical Engineer and work with us to close the gap to a sustainable future.

Your new role

As our new Lead Mechanical Engineer, you will work to create Data Center solutions for our clients. You will be part of our Nordics group for Data Center Facilities in Finland, Sweden, Denmark and Norway. You will work as part of passionate teams filled with talents from all over the world, your core colleagues are in locations across all four Nordic countries, but you’ll also become part of our Global Data Center Spearhead and will benefit from +150 Data Center specialists in the U.K., U.S.A., India, Germany and Asia as your new colleagues.

We have a flexible and hybrid working model where we work from within Ramboll’s offices, from home and online. We travel as needed but also respect family and other personal responsibilities to support a strong work-life balance for everyone.

Our team is growing, and we are shaping it together as we grow to become stronger. We see our continuously improvement as team responsibility. We celebrate wins, milestones and our colleague’s special occasions, so when you join you can expect a very open, friendly and social atmosphere ready to welcome your own ideas and preferences.

Your key responsibilities will be:

• Lead the design and delivery of data center cooling and HVAC infrastructure.

• Develop innovative thermal management solutions for AI, HPC, hyperscale, and colocation facilities.

• Ensure cooling systems achieve required resilience, efficiency, sustainability, and uptime targets.

• Provide technical leadership and mentoring to engineering teams across multiple projects.

• Act as a trusted advisor to clients on cooling strategy, liquid cooling adoption, and future-ready data center design.

About you

From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, experience and capabilities that will set you up for success:

• Experience with designing or constructing data center facilities.

• Experience working as a consulting mechanical engineer.

• A thorough understanding of digital design delivery through Revit/BIM 360.

• Excellent communicator capable of explaining complex technical concepts to our clients and project team partners in plain language, verbally and in writing.

What we can offer you

• Flexible working and the opportunity to work hybrid hours.

• The long-term thinking of a foundation-owned company combined with the opportunity to shape our local approach to the data center industry.

• Leaders guided by our Leadership Principles focussed on people and work-life balance.

• Investment in your continued professional development.

• A culture that welcomes you as the unique person you are.

• Inspiration focussed on data centers from colleagues, clients, and projects across the globe.

Work at the heart of sustainable change with Ramboll

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow.

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.​

Ready to join us?

Please submit your application and CV online by 30.11.2026. We invite diversity in all its forms and encourage applicants from all groups to apply.

We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll’s supportive learning culture can help you grow. So if this role resonates with you but you don’t meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team.

If you have any questions please feel free to contact Head of Department, Aleksi Nyman, +358 40 7506937. And thank you for taking the time to apply. We look forward to receiving your application.

Työn kuvaus

Are you excited about Data Centers, and working with state-of-the-art technology? Are you motivated by challenging the ordinary and creating more sustainable solutions? Do you thrive when you work in a multicultural team with international talents?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Data Center Facilities department as our new Lead Electrical Engineer and work with us to close the gap to a sustainable future.

Your new role

As our new Lead Electrical Engineer, you will work to create Data Center solutions for our clients. You will be part of our Nordics group for Data Center Facilities in Finland cooperating with our global organization. You will work as part of passionate teams filled with talents from all over the world, your core colleagues are in locations Finland, but you’ll also become part of our Global Data Center Spearhead and will benefit from +150 Data Center specialists in the Nordics, U.K., U.S.A., India, and Asia as your new colleagues.

We have a flexible and hybrid working model where we work from within Ramboll’s offices, from home and online. We travel as needed but also respect family and other personal responsibilities to support a strong work-life balance for everyone.

Our team is growing, and we are shaping it together as we grow to become stronger. We see our continuously improvement as team responsibility. We celebrate wins, milestones and our colleague’s special occasions, so when you join you can expect a very open, friendly and social atmosphere ready to welcome your own ideas and preferences.

Your key responsibilities will include:

• Lead and manage electrical design for data center and mission-critical projects from concept design through construction, commissioning, and handover.

• Design and oversee critical power infrastructure, including MV/LV distribution, utility intake, switchgear, transformers, UPS systems, generators, backup power, grounding, bonding, and related electrical systems.

• Ensure technical compliance, safety, and quality by applying relevant standards, codes, authority requirements, client specifications, and internal design principles.

• Coordinate electrical interfaces with multidisciplinary teams and external stakeholders, including mechanical, civil, structural, automation, ICT/BMS systems, consultants, contractors, vendors, utilities, authorities, and clients.

• Provide technical leadership, design reviews, and engineering assurance, including reviewing drawings, calculations, single-line diagrams, studies, specifications, equipment selections, risk assessments, and technical documentation.

About you

From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, experience and capabilities that will set you up for success:

• Experience with leading electrical design teams and collaborating in multidisciplinary teams where the best overall solution for the client may not be the optimal electrical design.

• Experience with designing or constructing data center facilities.

• Experience working as a consulting electrical engineer.

• A thorough understanding of digital design delivery through Revit/BIM 360.

• Excellent communicator capable of explaining complex technical concepts to our clients and project team partners in plain language, verbally and in writing.

What we can offer you

• Flexible working and the opportunity to work hybrid hours.

• The long-term thinking of a foundation-owned company combined with the opportunity to shape our local approach to the data center industry.

• Leaders guided by our Leadership Principles focussed on people and work-life balance.

• Investment in your continued professional development.

• A culture that welcomes you as the unique person you are.

• Inspiration focussed on data centers from colleagues, clients, and projects across the globe.

Work at the heart of sustainable change with Ramboll

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow.

Equality, Diversity, and Inclusion

​Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.​

Ready to join us?

Please submit your application and CV online. We invite diversity in all its forms and encourage applicants from all groups to apply.

Please apply before 30.11.2026. Thank you for taking the time to apply. We look forward to receiving your application.

We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll’s supportive learning culture can help you grow. So if this role resonates with you but you don’t meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team.

If you have any questions please feel free to contact Head of Department, Aleksi Nyman, +358 40 7506937.

Työn kuvaus

Are you excited about Data Centers, and working with state-of-the-art technology? Are you motivated by challenging the ordinary and creating more sustainable solutions? Do you thrive when you work in a multicultural team with international talents?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Data Center Facilities department as our new Senior Mechanical Engineer and work with us to close the gap to a sustainable future.

Your new role

As our new Lead Mechanical Engineer, you will work to create Data Center solutions for our clients. You will be part of our Nordics group for Data Center Facilities in Finland, Sweden, Denmark and Norway. You will work as part of passionate teams filled with talents from all over the world, your core colleagues are in locations across all four Nordic countries, but you’ll also become part of our Global Data Center Spearhead and will benefit from +150 Data Center specialists in the U.K., U.S.A., India, Germany and Asia as your new colleagues.

We have a flexible and hybrid working model where we work from within Ramboll’s offices, from home and online. We travel as needed but also respect family and other personal responsibilities to support a strong work-life balance for everyone.

Our team is growing, and we are shaping it together as we grow to become stronger. We see our continuously improvement as team responsibility. We celebrate wins, milestones and our colleague’s special occasions, so when you join you can expect a very open, friendly and social atmosphere ready to welcome your own ideas and preferences.

Your key responsibilities will be:

• Lead the design and delivery of data center cooling and HVAC infrastructure.

• Develop innovative thermal management solutions for AI, HPC, hyperscale, and colocation facilities.

• Ensure cooling systems achieve required resilience, efficiency, sustainability, and uptime targets.

• Provide technical leadership and mentoring to engineering teams across multiple projects.

• Act as a trusted advisor to clients on cooling strategy, liquid cooling adoption, and future-ready data center design.

About you

From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, experience and capabilities that will set you up for success:

• Experience with designing or constructing data center facilities.

• Experience working as a consulting mechanical engineer.

• A thorough understanding of digital design delivery through Revit/BIM 360.

• Excellent communicator capable of explaining complex technical concepts to our clients and project team partners in plain language, verbally and in writing.

What we can offer you

• Flexible working and the opportunity to work hybrid hours.

• The long-term thinking of a foundation-owned company combined with the opportunity to shape our local approach to the data center industry.

• Leaders guided by our Leadership Principles focussed on people and work-life balance.

• Investment in your continued professional development.

• A culture that welcomes you as the unique person you are.

• Inspiration focussed on data centers from colleagues, clients, and projects across the globe.

Work at the heart of sustainable change with Ramboll

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow.

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.​

Ready to join us?

Please submit your application and CV online by 30.11.2026. We invite diversity in all its forms and encourage applicants from all groups to apply.

We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll’s supportive learning culture can help you grow. So if this role resonates with you but you don’t meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team.

If you have any questions please feel free to contact Head of Department, Aleksi Nyman, +358 40 7506937. And thank you for taking the time to apply. We look forward to receiving your application.

Työn kuvaus

Are you excited about Data Centers, and working with state-of-the-art technology? Are you motivated by challenging the ordinary and creating more sustainable solutions? Do you thrive when you work in a multicultural team with international talents?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Data Center Facilities department as our new Lead Electrical Engineer and work with us to close the gap to a sustainable future.

Your new role

As our new Lead Electrical Engineer, you will work to create Data Center solutions for our clients. You will be part of our Nordics group for Data Center Facilities in Finland cooperating with our global organization. You will work as part of passionate teams filled with talents from all over the world, your core colleagues are in locations Finland, but you’ll also become part of our Global Data Center Spearhead and will benefit from +150 Data Center specialists in the Nordics, U.K., U.S.A., India, and Asia as your new colleagues.

We have a flexible and hybrid working model where we work from within Ramboll’s offices, from home and online. We travel as needed but also respect family and other personal responsibilities to support a strong work-life balance for everyone.

Our team is growing, and we are shaping it together as we grow to become stronger. We see our continuously improvement as team responsibility. We celebrate wins, milestones and our colleague’s special occasions, so when you join you can expect a very open, friendly and social atmosphere ready to welcome your own ideas and preferences.

Your key responsibilities will include:

• Lead and manage electrical design for data center and mission-critical projects from concept design through construction, commissioning, and handover.

• Design and oversee critical power infrastructure, including MV/LV distribution, utility intake, switchgear, transformers, UPS systems, generators, backup power, grounding, bonding, and related electrical systems.

• Ensure technical compliance, safety, and quality by applying relevant standards, codes, authority requirements, client specifications, and internal design principles.

• Coordinate electrical interfaces with multidisciplinary teams and external stakeholders, including mechanical, civil, structural, automation, ICT/BMS systems, consultants, contractors, vendors, utilities, authorities, and clients.

• Provide technical leadership, design reviews, and engineering assurance, including reviewing drawings, calculations, single-line diagrams, studies, specifications, equipment selections, risk assessments, and technical documentation.

About you

From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, experience and capabilities that will set you up for success:

• Experience with leading electrical design teams and collaborating in multidisciplinary teams where the best overall solution for the client may not be the optimal electrical design.
• Experience with designing or constructing data center facilities.
• Experience working as a consulting electrical engineer.
• A thorough understanding of digital design delivery through Revit/BIM 360.
• Excellent communicator capable of explaining complex technical concepts to our clients and project team partners in plain language, verbally and in writing.

What we can offer you

• Flexible working and the opportunity to work hybrid hours.
• The long-term thinking of a foundation-owned company combined with the opportunity to shape our local approach to the data center industry.
• Leaders guided by our Leadership Principles focussed on people and work-life balance.
• Investment in your continued professional development.
• A culture that welcomes you as the unique person you are.
• Inspiration focussed on data centers from colleagues, clients, and projects across the globe.

Work at the heart of sustainable change with Ramboll

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow.

Equality, Diversity, and Inclusion

​Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.​

Ready to join us?

Please submit your application and CV online. We invite diversity in all its forms and encourage applicants from all groups to apply.

We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll’s supportive learning culture can help you grow. So if this role resonates with you but you don’t meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team.

If you have any questions please feel free to contact Head of Department, Aleksi Nyman, +358 40 7506937.

Please apply before 30.11.2026. Thank you for taking the time to apply. We look forward to receiving your application.

Työn kuvaus

Are you excited about Data Centers, and working with state-of-the-art technology? Are you motivated by challenging the ordinary and creating more sustainable solutions? Do you thrive when you work in a multicultural team with international talents?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Data Center Facilities department as our new Lead Electrical Engineer and work with us to close the gap to a sustainable future.

Your new role

As our new Lead Electrical Engineer, you will work to create Data Center solutions for our clients. You will be part of our Nordics group for Data Center Facilities in Finland cooperating with our global organization. You will work as part of passionate teams filled with talents from all over the world, your core colleagues are in locations Finland, but you’ll also become part of our Global Data Center Spearhead and will benefit from +150 Data Center specialists in the Nordics, U.K., U.S.A., India, and Asia as your new colleagues.

We have a flexible and hybrid working model where we work from within Ramboll’s offices, from home and online. We travel as needed but also respect family and other personal responsibilities to support a strong work-life balance for everyone.

Our team is growing, and we are shaping it together as we grow to become stronger. We see our continuously improvement as team responsibility. We celebrate wins, milestones and our colleague’s special occasions, so when you join you can expect a very open, friendly and social atmosphere ready to welcome your own ideas and preferences.

Your key responsibilities will include:

• Lead and manage electrical design for data center and mission-critical projects from concept design through construction, commissioning, and handover.

• Design and oversee critical power infrastructure, including MV/LV distribution, utility intake, switchgear, transformers, UPS systems, generators, backup power, grounding, bonding, and related electrical systems.

• Ensure technical compliance, safety, and quality by applying relevant standards, codes, authority requirements, client specifications, and internal design principles.

• Coordinate electrical interfaces with multidisciplinary teams and external stakeholders, including mechanical, civil, structural, automation, ICT/BMS systems, consultants, contractors, vendors, utilities, authorities, and clients.

• Provide technical leadership, design reviews, and engineering assurance, including reviewing drawings, calculations, single-line diagrams, studies, specifications, equipment selections, risk assessments, and technical documentation.

About you

From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, experience and capabilities that will set you up for success:

• Experience with leading electrical design teams and collaborating in multidisciplinary teams where the best overall solution for the client may not be the optimal electrical design.
• Experience with designing or constructing data center facilities.
• Experience working as a consulting electrical engineer.
• A thorough understanding of digital design delivery through Revit/BIM 360.
• Excellent communicator capable of explaining complex technical concepts to our clients and project team partners in plain language, verbally and in writing.

What we can offer you

• Flexible working and the opportunity to work hybrid hours.
• The long-term thinking of a foundation-owned company combined with the opportunity to shape our local approach to the data center industry.
• Leaders guided by our Leadership Principles focussed on people and work-life balance.
• Investment in your continued professional development.
• A culture that welcomes you as the unique person you are.
• Inspiration focussed on data centers from colleagues, clients, and projects across the globe.

Work at the heart of sustainable change with Ramboll

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow.

Equality, Diversity, and Inclusion

​Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.​

Ready to join us?

Please submit your application and CV online. We invite diversity in all its forms and encourage applicants from all groups to apply.

Please apply before 30.11.2026. Thank you for taking the time to apply. We look forward to receiving your application.

We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll’s supportive learning culture can help you grow. So if this role resonates with you but you don’t meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team.

If you have any questions please feel free to contact Head of Department, Aleksi Nyman, +358 40 7506937.

Työn kuvaus

Are you excited about Data Centers, and working with state-of-the-art technology? Are you motivated by challenging the ordinary and creating more sustainable solutions? Do you thrive when you work in a multicultural team with international talents?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Data Center Facilities department as our new Senior Mechanical Engineer and work with us to close the gap to a sustainable future.

Your new role

As our new Lead Mechanical Engineer, you will work to create Data Center solutions for our clients. You will be part of our Nordics group for Data Center Facilities in Finland, Sweden, Denmark and Norway. You will work as part of passionate teams filled with talents from all over the world, your core colleagues are in locations across all four Nordic countries, but you’ll also become part of our Global Data Center Spearhead and will benefit from +150 Data Center specialists in the U.K., U.S.A., India, Germany and Asia as your new colleagues.

We have a flexible and hybrid working model where we work from within Ramboll’s offices, from home and online. We travel as needed but also respect family and other personal responsibilities to support a strong work-life balance for everyone.

Our team is growing, and we are shaping it together as we grow to become stronger. We see our continuously improvement as team responsibility. We celebrate wins, milestones and our colleague’s special occasions, so when you join you can expect a very open, friendly and social atmosphere ready to welcome your own ideas and preferences.

Your key responsibilities will be:

• Lead the design and delivery of data center cooling and HVAC infrastructure.

• Develop innovative thermal management solutions for AI, HPC, hyperscale, and colocation facilities.

• Ensure cooling systems achieve required resilience, efficiency, sustainability, and uptime targets.

• Provide technical leadership and mentoring to engineering teams across multiple projects.

• Act as a trusted advisor to clients on cooling strategy, liquid cooling adoption, and future-ready data center design.

About you

From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, experience and capabilities that will set you up for success:

• Experience with designing or constructing data center facilities.

• Experience working as a consulting mechanical engineer.

• A thorough understanding of digital design delivery through Revit/BIM 360.

• Excellent communicator capable of explaining complex technical concepts to our clients and project team partners in plain language, verbally and in writing.

What we can offer you

• Flexible working and the opportunity to work hybrid hours.

• The long-term thinking of a foundation-owned company combined with the opportunity to shape our local approach to the data center industry.

• Leaders guided by our Leadership Principles focussed on people and work-life balance.

• Investment in your continued professional development.

• A culture that welcomes you as the unique person you are.

• Inspiration focussed on data centers from colleagues, clients, and projects across the globe.

Work at the heart of sustainable change with Ramboll

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow.

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.​

Ready to join us?

Please submit your application and CV online by 30.11.2026. We invite diversity in all its forms and encourage applicants from all groups to apply.

We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll’s supportive learning culture can help you grow. So if this role resonates with you but you don’t meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team.

If you have any questions please feel free to contact Head of Department, Aleksi Nyman, +358 40 7506937. And thank you for taking the time to apply. We look forward to receiving your application.

Työn kuvaus

Are you excited about Data Centers, and working with state-of-the-art technology? Are you motivated by challenging the ordinary and creating more sustainable solutions? Do you thrive when you work in a multicultural team with international talents?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Data Center Facilities department as our new Lead Electrical Engineer and work with us to close the gap to a sustainable future.

Your new role

As our new Lead Electrical Engineer, you will work to create Data Center solutions for our clients. You will be part of our Nordics group for Data Center Facilities in Finland cooperating with our global organization. You will work as part of passionate teams filled with talents from all over the world, your core colleagues are in locations Finland, but you’ll also become part of our Global Data Center Spearhead and will benefit from +150 Data Center specialists in the Nordics, U.K., U.S.A., India, and Asia as your new colleagues.

We have a flexible and hybrid working model where we work from within Ramboll’s offices, from home and online. We travel as needed but also respect family and other personal responsibilities to support a strong work-life balance for everyone.

Our team is growing, and we are shaping it together as we grow to become stronger. We see our continuously improvement as team responsibility. We celebrate wins, milestones and our colleague’s special occasions, so when you join you can expect a very open, friendly and social atmosphere ready to welcome your own ideas and preferences.

Your key responsibilities will include:

• Lead and manage electrical design for data center and mission-critical projects from concept design through construction, commissioning, and handover.

• Design and oversee critical power infrastructure, including MV/LV distribution, utility intake, switchgear, transformers, UPS systems, generators, backup power, grounding, bonding, and related electrical systems.

• Ensure technical compliance, safety, and quality by applying relevant standards, codes, authority requirements, client specifications, and internal design principles.

• Coordinate electrical interfaces with multidisciplinary teams and external stakeholders, including mechanical, civil, structural, automation, ICT/BMS systems, consultants, contractors, vendors, utilities, authorities, and clients.

• Provide technical leadership, design reviews, and engineering assurance, including reviewing drawings, calculations, single-line diagrams, studies, specifications, equipment selections, risk assessments, and technical documentation.

About you

From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, experience and capabilities that will set you up for success:

• Experience with leading electrical design teams and collaborating in multidisciplinary teams where the best overall solution for the client may not be the optimal electrical design.
• Experience with designing or constructing data center facilities.
• Experience working as a consulting electrical engineer.
• A thorough understanding of digital design delivery through Revit/BIM 360.
• Excellent communicator capable of explaining complex technical concepts to our clients and project team partners in plain language, verbally and in writing.

What we can offer you

• Flexible working and the opportunity to work hybrid hours.
• The long-term thinking of a foundation-owned company combined with the opportunity to shape our local approach to the data center industry.
• Leaders guided by our Leadership Principles focussed on people and work-life balance.
• Investment in your continued professional development.
• A culture that welcomes you as the unique person you are.
• Inspiration focussed on data centers from colleagues, clients, and projects across the globe.

Work at the heart of sustainable change with Ramboll

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow.

Equality, Diversity, and Inclusion

​Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.​

Ready to join us?

Please submit your application and CV online. We invite diversity in all its forms and encourage applicants from all groups to apply.

Please apply before 30.11.2026. Thank you for taking the time to apply. We look forward to receiving your application.

We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll’s supportive learning culture can help you grow. So if this role resonates with you but you don’t meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team.

If you have any questions please feel free to contact Head of Department, Aleksi Nyman, +358 40 7506937.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: London or Lisbon

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a hugely successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

About the Team

We build the infrastructure that makes the web Payable, powering the future of machine-to-machine commerce.

Here at Cloudflare, agentic commerce is a core part of our vision for the Agentic Internet. As AI agents increasingly navigate, consume, and act on the web, standard payment and authorization models built for humans are breaking down. We are building tools that help make the new internet payable by giving our users the ability to take control over how AI agents pay for resources across the Internet.

Building these capabilities requires solving problems across high-throughput web infrastructure, low-latency transaction processing, digital wallets, and emerging agentic payment protocols. We bridge mainstream fiat commerce rails with decentralized protocols, enabling micro-payments at Internet scale. We’re looking for someone excited to deliver products so domain owners can control this experience, while identifying the problems Cloudflare is uniquely positioned to solve next.

We are a tight-knit group that communicates and collaborates regularly. We celebrate our achievements, support each other when we make mistakes, and hold each other and our work to a high standard.

About the role

We are looking for an Engineering Manager to build and lead the engineering team across Agentic Commerce.

You will be responsible for the people, execution, and engineering quality behind products that power machine-to-machine payments and monetization, such as our Monetization Gateway. You will partner closely with Product Management and engineering teams across Cloudflare to deliver current priorities and shape future opportunities. This is a management role for someone who is deeply technically credible. You will not be expected to write most of the code, but you should be able to understand the systems your engineers operate, challenge architectural decisions around payment rails and cryptographic auth, ask the right questions when something is going wrong, and step into a technical problem when the situation calls for it.

At the same time, we are looking for a manager, not a tech lead with direct reports. Your success will be measured by the quality and output of the team you build, the engineers you develop, and the systems and products they deliver.

This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.

What you’ll do

• Manage, coach, and grow engineers working across high-throughput payment pipelines, agent authentication, and web-scale commerce architecture.
• Own execution by establishing clear priorities, creating predictable delivery, and giving engineers the context and autonomy to own meaningful areas of the product.
• Lead the development of agentic payment systems leveraging emerging open standards (x402, Web Bot Auth, ACP, UCP) to enable low-latency, machine-to-machine micropayments.
• Lead the engineering behind usage metering, pricing definition engines, outcome verification, and revenue attribution models tailored for agentic workflows.
• Build capabilities that give businesses granular visibility and control over their agent-generated revenue streams.
• Partner closely with Product Management to understand customer problems, shape the roadmap, and turn broad opportunities into clear engineering outcomes.
• Bridge mainstream and decentralized tech, interfacing with blockchain teams while keeping execution focused on mainstream, high-throughput web and fiat commerce rails.
• Balance near-term product delivery with thoughtful technical investments that allow promising ideas to grow.
• Own the operational health of the systems in your area, including observability, incident response, cryptographic security, and long-term reliability.
• Develop technical leaders and create space for engineers to lead architecture and implementation.

Responsibilities

We want you to love it here. This role is a great fit for you if:

• You have led and developed a high-performing engineering team(s) and can point to what that team shipped and how the people on it grew.
• You are technically credible with experienced engineers. You can review a design, understand the trade-offs in distributed systems or payment platforms, and recognize when a technical problem needs deeper investigation.
• You are comfortable managing a team working across several related technical areas (like digital wallets, payment protocols, and web authorization) and can create clarity without requiring every problem to fit neatly into a single box.
• You care deeply about reliability and quality, particularly when the output of a system handles monetary transactions or machine authorization.
• You have strong product judgment and enjoy working with Product Management to decide what is worth building, what needs improvement and what should not be built at all.
• You are comfortable with ambiguity and with finding structure in areas where the opportunity is clearer than the roadmap.
• You communicate clearly, give direct feedback, and can explain complex technical decisions to both engineers and non-engineers.

Examples of Desirable Skills, Knowledge, and Experience

• Strong technical grounding in distributed systems, low-latency transaction processing, API design, web security, or adjacent areas.
• Experience building or operating products involving traditional payment rails, digital wallets, or open authorization/authentication standards (e.g., OAuth, WebAuthn, Web Bot Auth).
• Experience operating systems where correctness, reliability, and security matter as much as feature delivery.
• A track record of hiring, developing, and retaining strong engineers.
• Experience partnering closely with Product Management to shape and execute a roadmap.
• Experience taking products or major capabilities from an ambiguous opportunity to a clear customer outcome.
• Strong written and verbal communication.

Bonus Points

• Familiarity with emerging agentic/machine-to-machine payment protocols (x402, AP2, ACP, UCP).
• Experience building hybrid fiat/crypto payment infrastructure.
• Familiarity with Cloudflare’s developer platform (Workers, Durable Objects, KV) or edge computing architectures.
• Experience turning complex underlying systems into useful payment or commerce products for a broad audience.
• Experience with usage-based billing, metering engines, attribution systems, or complex commercial pricing models.
• Previous experience working in payments and on payments technology

Compensation Compensation may be adjusted depending on work location.

• For Lisbon based hires: Estimated annual salary of €74,000 - €93,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Are you someone who comes alive solving complex technical challenges? Do you thrive in environments where no two days are the same? As a Lead Professional Services Engineer, you’ll play a mission-critical role in deploying our software across both cloud and on-premise environments—empowering global organizations with real-time analytics that drive better customer experiences.

This is a high-impact role where you’ll bridge the gap between engineering, architecture, and real-world deployment. You’ll be the go-to expert for installation, configuration, optimization, and troubleshooting—making you an essential part of our customer success and product evolution.

What You’ll Own

• Deploy & Optimize: Lead the rollout of our analytics suite into a variety of environments (cloud, hybrid, on-premise).
• Be the Fixer: Troubleshoot production issues across networks, servers, databases, and integrations—working with cross-functional teams to keep things running smoothly.
• Shape the Tech: Collaborate with product, data engineering, and platform teams to streamline performance and scalability efforts.
• Enable our Customers: Work hands-on with enterprise clients to build environments that support their data, analytics, and security workflows.

What You Bring

You’re not just a technologist—you’re a problem-solver and communicator who can build trust and execute in high-stakes situations. You also have:

• Solid experience in SQL Server administration: provisioning users, writing queries, maintaining performance, and handling backups and restores.
• Hands-on skills with networking protocols, certificates, DNS/DHCP, SSO/SAML, ODBC, and cloud-based systems.
• Familiarity with CI/CD pipelines, modern security principles, and container-based app delivery.
• Working knowledge of Windows Server, IIS, NTFS/UNC security, and common scripting languages like PowerShell.
• Exposure to messaging or data platforms like RabbitMQ, Elasticsearch, Strategy (MicroStrategy), and ETL tools.
• Ability to dissect technical issues in unfamiliar systems and collaborate with internal teams and customers to solve them quickly and effectively.

Why This Role Matters

In a world increasingly driven by data and AI, our analytics platform is a core differentiator for how businesses understand and improve customer journeys. Your work will directly impact:

• Product reliability and performance in enterprise-scale deployments
• Customer adoption and trust
• How businesses unlock insights to improve service and engagement at scale

You won’t just be deploying software—you’ll be helping shape outcomes that transform industries.

Why You’ll Love Working Here

• You’ll work directly with cutting-edge tech in a fast-moving, customer-first environment.
• You’ll have the freedom to learn, grow, and experiment with new tools and approaches.
• You’ll be surrounded by a team that values collaboration, curiosity, and results.

If you’re excited by a blend of architecture, innovation, problem-solving, and real-world impact, we’d love to hear from you.

Have you got what it takes?

• Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar.
• 5-10 years’ experience in enterprise system administration and technology / software development experience will be considered in lieu of a degree.
• Excellent analytical and troubleshooting skills required
• “Can Do” positive approach
• Solution oriented personality
• Excellent written and verbal communications skills
• Experience in customer-facing delivery
• Experience deploying enterprise class software that utilizes a variety of technologies is desirable
• Candidate needs to be self-motivated, able to work alone and with a team, and be able to think creatively.
• Flexible working schedule required
• Weekend work required, usually no more than 50% of the time
• Occasional travel may be required.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. ​

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications:

• 2+ years of experience leading or managing a team of internal tool developers, automation engineers, or systems developers, driving technical direction, scheduling and running Agile sprints, and managing epics and defects in Jira while staying actively hands-on in the code.
• 5+ years of hands-on development experience building internal tools, backend services, APIs, and web applications using Python and TypeScript/JavaScript (e.g., Node.js, React).
• Hands-on experience with Zendesk and Salesforce administration and development, including owning Zendesk configurations and apps, writing Salesforce Apex code, working with custom objects and workflows, and integrating with platforms like ServiceNow.
• Practical experience deploying and maintaining cloud-hosted services on GCP (or AWS/Azure) using containers, relational databases (e.g., PostgreSQL), data warehouses (e.g., BigQuery), and message queues.
• Hands-on experience using AI models, APIs, prompt engineering, and AI-assisted coding tools to build internal applications, automate operational workflows, and speed up the development lifecycle.
• Experience with everyday development and deployment tooling, including Terraform, Docker, Git, CI/CD pipelines, and managing changes across both cloud services and CRM sandboxes.
• Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and reside in the contiguous United States.

Preferred qualifications:

• Experience connecting AI tools and workflows to internal systems using Model Context Protocol (MCP) servers, tool proxies, and AI models and coding tools (such as Gemini and Claude Code).
• Experience building custom UI components, embedded apps, and integrations across Zendesk, Salesforce, and ServiceNow, such as Zendesk Apps Framework (ZAF) apps and Salesforce Lightning Web Components (LWC).
• Track record of building practical productivity tools for internal teams, such as Chrome extensions, VS Code extensions, or cloud-hosted workspaces.
• Experience building ticket routing, scheduling, and team availability tools that factor in queues, engineer skills, and global shift coverage.
• Familiarity with integrating workplace and support tools like Slack (bots and workflows), Jira, Zoom, and BI reporting pipelines.
• Prior customer-facing experience in a technical support role, preferably at a B2B technology company.

About the job:

At Wiz, technical support is never an afterthought. It is core to how our platform functions and a key part of how we create magic for our customers every day. To deliver a truly magical support experience at global scale, we put AI at the forefront of how we operate. As a Manager of Applied AI, Solutions Support Engineering, you will be an AI-first technical leader guiding the team of internal tool and automation developers who build the tools and architecture that make this experience possible.

Rather than managing customer-facing support engineers directly, you will lead the builders behind our support platform ecosystem. You will own our primary Zendesk ticketing environment, build integrations with Salesforce and ServiceNow, and lead the development of our intelligent ticket routing, browser and IDE extensions, and automated triage, pre-investigation, and resolution workflows.

You will thrive in this role not only by leading and mentoring your team, but by getting your hands directly into the technology. Leading from the front, you will split your time between writing and reviewing code alongside your team, using AI models and tools like Gemini and Claude Code to build internal tools and run our development pipeline, owning our Zendesk platform, and coaching the developers who power our support organization.

Responsibilities:

• Lead, mentor, and guide an AI-first team of internal tool and automation developers, scheduling and running sprints in Jira, managing epics and defects, and driving day-to-day technical execution and team growth.
• Own the tooling and automation roadmap that powers our technical support experience, designing the tools and architecture that handle the heavy lifting of case resolution.
• Serve as a hands-on technical leader, actively writing, reviewing, and shipping code in Python, TypeScript/JavaScript, and Apex across internal web apps, background automation jobs, and CRM integrations.
• Champion an AI-first development pipeline by using AI models, APIs, and coding tools (like Gemini and Claude Code) to build internal tools faster, power automated ticket triage and pre-investigation workflows, and maintain high quality and reliability across our automations.
• Own the administration, architecture, and custom development of our Zendesk platform (including embedded apps, webhooks, declarative workflows, and routing/SLA logic), while building custom integrations and workflows across ServiceNow and Salesforce (including Apex code).
• Lead the development and maintenance of our internal support tooling suite, including skills- and availability-based ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom, and PagerDuty.
• Maintain the cloud infrastructure that runs our support tools and automations on Google Cloud Platform (GCP) using containerized services, PostgreSQL, BigQuery, Pub/Sub, and Terraform while keeping access and customer data secure.
• Partner closely with Support leadership, frontline Solutions Support Engineers, Product, and the CTO team to spot workflow bottlenecks and build new tools and automations that keep AI at the forefront of our support experience.

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: London or Lisbon

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a hugely successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

About the Team

We build the infrastructure that makes the web Payable, powering the future of machine-to-machine commerce.

Here at Cloudflare, agentic commerce is a core part of our vision for the Agentic Internet. As AI agents increasingly navigate, consume, and act on the web, standard payment and authorization models built for humans are breaking down. We are building tools that help make the new internet payable by giving our users the ability to take control over how AI agents pay for resources across the Internet.

Building these capabilities requires solving problems across high-throughput web infrastructure, low-latency transaction processing, digital wallets, and emerging agentic payment protocols. We bridge mainstream fiat commerce rails with decentralized protocols, enabling micro-payments at Internet scale. We’re looking for someone excited to deliver products so domain owners can control this experience, while identifying the problems Cloudflare is uniquely positioned to solve next.

We are a tight-knit group that communicates and collaborates regularly. We celebrate our achievements, support each other when we make mistakes, and hold each other and our work to a high standard.

About the role

We are looking for an Engineering Manager to build and lead the engineering team across Agentic Commerce.

You will be responsible for the people, execution, and engineering quality behind products that power machine-to-machine payments and monetization, such as our Monetization Gateway. You will partner closely with Product Management and engineering teams across Cloudflare to deliver current priorities and shape future opportunities. This is a management role for someone who is deeply technically credible. You will not be expected to write most of the code, but you should be able to understand the systems your engineers operate, challenge architectural decisions around payment rails and cryptographic auth, ask the right questions when something is going wrong, and step into a technical problem when the situation calls for it.

At the same time, we are looking for a manager, not a tech lead with direct reports. Your success will be measured by the quality and output of the team you build, the engineers you develop, and the systems and products they deliver.

This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.

What you’ll do

• Manage, coach, and grow engineers working across high-throughput payment pipelines, agent authentication, and web-scale commerce architecture.
• Own execution by establishing clear priorities, creating predictable delivery, and giving engineers the context and autonomy to own meaningful areas of the product.
• Lead the development of agentic payment systems leveraging emerging open standards (x402, Web Bot Auth, ACP, UCP) to enable low-latency, machine-to-machine micropayments.
• Lead the engineering behind usage metering, pricing definition engines, outcome verification, and revenue attribution models tailored for agentic workflows.
• Build capabilities that give businesses granular visibility and control over their agent-generated revenue streams.
• Partner closely with Product Management to understand customer problems, shape the roadmap, and turn broad opportunities into clear engineering outcomes.
• Bridge mainstream and decentralized tech, interfacing with blockchain teams while keeping execution focused on mainstream, high-throughput web and fiat commerce rails.
• Balance near-term product delivery with thoughtful technical investments that allow promising ideas to grow.
• Own the operational health of the systems in your area, including observability, incident response, cryptographic security, and long-term reliability.
• Develop technical leaders and create space for engineers to lead architecture and implementation.

Responsibilities

We want you to love it here. This role is a great fit for you if:

• You have led and developed a high-performing engineering team(s) and can point to what that team shipped and how the people on it grew.
• You are technically credible with experienced engineers. You can review a design, understand the trade-offs in distributed systems or payment platforms, and recognize when a technical problem needs deeper investigation.
• You are comfortable managing a team working across several related technical areas (like digital wallets, payment protocols, and web authorization) and can create clarity without requiring every problem to fit neatly into a single box.
• You care deeply about reliability and quality, particularly when the output of a system handles monetary transactions or machine authorization.
• You have strong product judgment and enjoy working with Product Management to decide what is worth building, what needs improvement and what should not be built at all.
• You are comfortable with ambiguity and with finding structure in areas where the opportunity is clearer than the roadmap.
• You communicate clearly, give direct feedback, and can explain complex technical decisions to both engineers and non-engineers.

Examples of Desirable Skills, Knowledge, and Experience

• Strong technical grounding in distributed systems, low-latency transaction processing, API design, web security, or adjacent areas.
• Experience building or operating products involving traditional payment rails, digital wallets, or open authorization/authentication standards (e.g., OAuth, WebAuthn, Web Bot Auth).
• Experience operating systems where correctness, reliability, and security matter as much as feature delivery.
• A track record of hiring, developing, and retaining strong engineers.
• Experience partnering closely with Product Management to shape and execute a roadmap.
• Experience taking products or major capabilities from an ambiguous opportunity to a clear customer outcome.
• Strong written and verbal communication.

Bonus Points

• Familiarity with emerging agentic/machine-to-machine payment protocols (x402, AP2, ACP, UCP).
• Experience building hybrid fiat/crypto payment infrastructure.
• Familiarity with Cloudflare’s developer platform (Workers, Durable Objects, KV) or edge computing architectures.
• Experience turning complex underlying systems into useful payment or commerce products for a broad audience.
• Experience with usage-based billing, metering engines, attribution systems, or complex commercial pricing models.
• Previous experience working in payments and on payments technology

Compensation Compensation may be adjusted depending on work location.

• For Lisbon based hires: Estimated annual salary of €74,000 - €93,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Are you someone who comes alive solving complex technical challenges? Do you thrive in environments where no two days are the same? As a Lead Professional Services Engineer, you’ll play a mission-critical role in deploying our software across both cloud and on-premise environments—empowering global organizations with real-time analytics that drive better customer experiences.

This is a high-impact role where you’ll bridge the gap between engineering, architecture, and real-world deployment. You’ll be the go-to expert for installation, configuration, optimization, and troubleshooting—making you an essential part of our customer success and product evolution.

What You’ll Own

• Deploy & Optimize: Lead the rollout of our analytics suite into a variety of environments (cloud, hybrid, on-premise).
• Be the Fixer: Troubleshoot production issues across networks, servers, databases, and integrations—working with cross-functional teams to keep things running smoothly.
• Shape the Tech: Collaborate with product, data engineering, and platform teams to streamline performance and scalability efforts.
• Enable our Customers: Work hands-on with enterprise clients to build environments that support their data, analytics, and security workflows.

What You Bring

You’re not just a technologist—you’re a problem-solver and communicator who can build trust and execute in high-stakes situations. You also have:

• Solid experience in SQL Server administration: provisioning users, writing queries, maintaining performance, and handling backups and restores.
• Hands-on skills with networking protocols, certificates, DNS/DHCP, SSO/SAML, ODBC, and cloud-based systems.
• Familiarity with CI/CD pipelines, modern security principles, and container-based app delivery.
• Working knowledge of Windows Server, IIS, NTFS/UNC security, and common scripting languages like PowerShell.
• Exposure to messaging or data platforms like RabbitMQ, Elasticsearch, Strategy (MicroStrategy), and ETL tools.
• Ability to dissect technical issues in unfamiliar systems and collaborate with internal teams and customers to solve them quickly and effectively.

Why This Role Matters

In a world increasingly driven by data and AI, our analytics platform is a core differentiator for how businesses understand and improve customer journeys. Your work will directly impact:

• Product reliability and performance in enterprise-scale deployments
• Customer adoption and trust
• How businesses unlock insights to improve service and engagement at scale

You won’t just be deploying software—you’ll be helping shape outcomes that transform industries.

Why You’ll Love Working Here

• You’ll work directly with cutting-edge tech in a fast-moving, customer-first environment.
• You’ll have the freedom to learn, grow, and experiment with new tools and approaches.
• You’ll be surrounded by a team that values collaboration, curiosity, and results.

If you’re excited by a blend of architecture, innovation, problem-solving, and real-world impact, we’d love to hear from you.

Have you got what it takes?

• Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar.
• 5-10 years’ experience in enterprise system administration and technology / software development experience will be considered in lieu of a degree.
• Excellent analytical and troubleshooting skills required
• “Can Do” positive approach
• Solution oriented personality
• Excellent written and verbal communications skills
• Experience in customer-facing delivery
• Experience deploying enterprise class software that utilizes a variety of technologies is desirable
• Candidate needs to be self-motivated, able to work alone and with a team, and be able to think creatively.
• Flexible working schedule required
• Weekend work required, usually no more than 50% of the time
• Occasional travel may be required.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. ​

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications:

• 2+ years of experience leading or managing a team of internal tool developers, automation engineers, or systems developers, driving technical direction, scheduling and running Agile sprints, and managing epics and defects in Jira while staying actively hands-on in the code.
• 5+ years of hands-on development experience building internal tools, backend services, APIs, and web applications using Python and TypeScript/JavaScript (e.g., Node.js, React).
• Hands-on experience with Zendesk and Salesforce administration and development, including owning Zendesk configurations and apps, writing Salesforce Apex code, working with custom objects and workflows, and integrating with platforms like ServiceNow.
• Practical experience deploying and maintaining cloud-hosted services on GCP (or AWS/Azure) using containers, relational databases (e.g., PostgreSQL), data warehouses (e.g., BigQuery), and message queues.
• Hands-on experience using AI models, APIs, prompt engineering, and AI-assisted coding tools to build internal applications, automate operational workflows, and speed up the development lifecycle.
• Experience with everyday development and deployment tooling, including Terraform, Docker, Git, CI/CD pipelines, and managing changes across both cloud services and CRM sandboxes.
• Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and reside in the contiguous United States.

Preferred qualifications:

• Experience connecting AI tools and workflows to internal systems using Model Context Protocol (MCP) servers, tool proxies, and AI models and coding tools (such as Gemini and Claude Code).
• Experience building custom UI components, embedded apps, and integrations across Zendesk, Salesforce, and ServiceNow, such as Zendesk Apps Framework (ZAF) apps and Salesforce Lightning Web Components (LWC).
• Track record of building practical productivity tools for internal teams, such as Chrome extensions, VS Code extensions, or cloud-hosted workspaces.
• Experience building ticket routing, scheduling, and team availability tools that factor in queues, engineer skills, and global shift coverage.
• Familiarity with integrating workplace and support tools like Slack (bots and workflows), Jira, Zoom, and BI reporting pipelines.
• Prior customer-facing experience in a technical support role, preferably at a B2B technology company.

About the job:

At Wiz, technical support is never an afterthought. It is core to how our platform functions and a key part of how we create magic for our customers every day. To deliver a truly magical support experience at global scale, we put AI at the forefront of how we operate. As a Manager of Applied AI, Solutions Support Engineering, you will be an AI-first technical leader guiding the team of internal tool and automation developers who build the tools and architecture that make this experience possible.

Rather than managing customer-facing support engineers directly, you will lead the builders behind our support platform ecosystem. You will own our primary Zendesk ticketing environment, build integrations with Salesforce and ServiceNow, and lead the development of our intelligent ticket routing, browser and IDE extensions, and automated triage, pre-investigation, and resolution workflows.

You will thrive in this role not only by leading and mentoring your team, but by getting your hands directly into the technology. Leading from the front, you will split your time between writing and reviewing code alongside your team, using AI models and tools like Gemini and Claude Code to build internal tools and run our development pipeline, owning our Zendesk platform, and coaching the developers who power our support organization.

Responsibilities:

• Lead, mentor, and guide an AI-first team of internal tool and automation developers, scheduling and running sprints in Jira, managing epics and defects, and driving day-to-day technical execution and team growth.
• Own the tooling and automation roadmap that powers our technical support experience, designing the tools and architecture that handle the heavy lifting of case resolution.
• Serve as a hands-on technical leader, actively writing, reviewing, and shipping code in Python, TypeScript/JavaScript, and Apex across internal web apps, background automation jobs, and CRM integrations.
• Champion an AI-first development pipeline by using AI models, APIs, and coding tools (like Gemini and Claude Code) to build internal tools faster, power automated ticket triage and pre-investigation workflows, and maintain high quality and reliability across our automations.
• Own the administration, architecture, and custom development of our Zendesk platform (including embedded apps, webhooks, declarative workflows, and routing/SLA logic), while building custom integrations and workflows across ServiceNow and Salesforce (including Apex code).
• Lead the development and maintenance of our internal support tooling suite, including skills- and availability-based ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom, and PagerDuty.
• Maintain the cloud infrastructure that runs our support tools and automations on Google Cloud Platform (GCP) using containerized services, PostgreSQL, BigQuery, Pub/Sub, and Terraform while keeping access and customer data secure.
• Partner closely with Support leadership, frontline Solutions Support Engineers, Product, and the CTO team to spot workflow bottlenecks and build new tools and automations that keep AI at the forefront of our support experience.

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Description

About Qualifyze,

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.

With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

Requirements

Role Overview:

We are looking for Backend engineering Lead who will be responsible for the overall backend ecosystem across the organization, combining people leadership with ownership of backend architecture, standards, and delivery quality.

This role ensures that backend development and architecture is consistent, scalable, and aligned with product, while growing backend engineers and enabling teams to deliver effectively.

The Backend Lead operates in close alignment with the Head of Engineering and Chapter Leads, ensuring all key decisions and initiatives follow the broader engineering vision.

Main responsibilities:

1. Backend Ownership & Strategy

• Define and drive the backend vision across teams (architecture, design systems, tooling, standards).

• Ensure consistency in how backend applications are built and maintained.

• Own cross-team backend topics.

• Make and enforce key technical decisions when alignment is needed.

2. Team Leadership & Capability Building

• Lead and support backend engineers, ensuring efficient and impactful delivery of initiatives while driving team engagement, efficiency, and growth.

• Raise the bar of backend engineering through running regular 1:1s and performance check-ins, coaching, and clear development support.

• Identify skill gaps and drive training, and mentoring initiatives to close skill gaps, improve team capability, and continuously strengthen ways of working.

• Own and drive key people processes for the team (in alignment with Tech Leadership), including hiring, onboarding, offboarding, performance reviews, and compensation cycles, ensuring consistency and quality of execution.

• Build a strong backend community (guilds, knowledge sharing, standards).

• Own awareness of department KPIs/goals and drive recommendations for continuous improvement in team performance and execution.

3. Delivery & Quality Accountability

• Ensure backend delivery is predictable, scalable, and high quality across teams.

• Identify and resolve systemic delivery or quality issues.

• Support teams to avoid risky complex backend initiatives.

4. Cross-Functional Leadership

• Align backend work with frontend/data/platform constraints and opportunities.

• Act as the main escalation point for backend-related decisions.

5. Hands-on Technical Leadership

• Stay close to the codebase through selective PR reviews and architectural guidance.

• Contribute to critical or high-risk backend areas when needed.

• Guide teams on best practices (testing, performance, accessibility, maintainability).

Main requirements:

• Strong experience with Java stack (SpringBoot, Liquidbase, etc.).

• Proven experience leading backend initiatives across multiple teams.

• Experience defining architecture and driving adoption at scale.

• Experience mentoring senior engineers and influencing technical direction.

• Solid understanding of Java and Postgres performance, database modeling and risk analysis.

• Experience working with cross-functional stakeholders.

💰 Salary

At Qualifyze, our salary ranges are transparent internally, and we aim to follow a similar approach externally. For this role, we’re happy to share a reference point within the band: the expected salary range is around 85.000€ - 90.000€. Final compensation will depend on experience and performance during the process, with some flexibility within the range.

What do we offer?

• 💰Competitive, annually reviewed compensation package

• 🌴Country vacation package that increases with your tenure

• 🏋🏽‍♀️Country specific benefits offering incl. private health care, fitness and meal allowances

• 🚀Annual personal development budget to increase your impact

• 🌎Hybrid working mode, plus up to 3 months of the year work from anywhere.

• 💻All the best kit and tools to work effectively

• 🎉Annual in person all company event and celebration in Europe

• 👫Working with an exceptional team, doing some of the best work of your career

Use of AI in Our Recruitment Process:

We believe in a human-led hiring process. All applications are reviewed manually by our Talent Acquisition team, and neither Talent Acquisition nor Hiring Managers use AI to screen, filter, rank, assess, or make decisions about candidates, including during interviews and assessments. During interviews, AI may be used only to support note-taking and transcription.

All hiring decisions are made by people!

Diversity & Inclusion at Qualifyze:

At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard.

We are an equal opportunity employer and we welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age.  Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by...

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by...

About Us_// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy...

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding...