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Operations Staff Revenue Operations Manager, GTM Systems at EvenUp

Owns Salesforce platform strategy and GTM systems architecture, prioritizing initiatives and partnering across Sales, Marketing, Customer Success, and Finance to drive operational efficiency.

Lead Posted about 5 hours ago RemoteFirstJobs Product
What this role involves

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

As we continue to scale, we’re looking for a Staff Revenue Operations Manager, GTM Systems to own the technology that powers our Go-to-Market organization. In this role, you’ll serve as the technical owner of our Salesforce platform and broader GTM systems ecosystem, partnering across Sales, Marketing, Customer Success, Finance, and Legal to build scalable internal tools that drive business efficiency. You’ll treat Salesforce as an internal product by defining the systems roadmap, prioritizing competing initiatives, evaluating emerging technologies including AI-powered solutions, and designing scalable architecture that enables our GTM teams to do their best work.

What you’ll do

  • Own the vision, architecture, and evolution of our Salesforce platform and broader GTM systems ecosystem.

  • Treat Salesforce as an internal product by developing roadmaps, prioritizing competing requests, and delivering the highest-impact improvements for the business.

  • Partner closely with Sales, Marketing, Customer Success, Finance, Legal, and other cross-functional stakeholders to understand business needs and translate them into scalable system solutions.

  • Design thoughtful, maintainable system architecture that minimizes operational overhead, reduces technical debt, and proactively accounts for edge cases before they become operational issues.

  • Evaluate when to build custom functionality within Salesforce versus leveraging third-party or AI-native solutions that integrate with the platform.

  • Lead solution design for complex business initiatives and partner with Salesforce developers and technical teams to deliver scalable, high-quality implementations.

  • Drive backlog prioritization, sprint planning, and execution across GTM Systems initiatives.

  • Establish best practices for automation, governance, data quality, and long-term platform scalability.

  • Own and optimize the GTM technology stack, including Salesforce and supporting Revenue Operations tools.

  • Build dashboards and reporting that improve visibility into system health, platform adoption, and operational performance.

  • Enable Revenue Operations initiatives, including forecasting, territory management, reporting, and process improvements through scalable systems design.

  • Serve as a trusted advisor to cross-functional leaders, balancing immediate business needs with long-term platform health while influencing stakeholders without direct authority.

What we’re looking for

  • 8+ years of experience designing, building, or leading Salesforce or GTM Systems solutions in high-growth SaaS organizations.

  • Deep Salesforce expertise, including hands-on experience with Apex, Flows, automation, integrations, and platform architecture.

  • Strong systems design skills with a track record of building scalable, maintainable solutions for complex business processes.

  • Demonstrated product thinking, with the ability to prioritize competing requests, develop roadmaps, and make thoughtful build-versus-buy decisions.

  • Experience partnering with Sales, Marketing, Customer Success, Finance, and Legal teams to gather requirements and deliver business-critical systems.

  • Proven ability to lead complex cross-functional initiatives and influence stakeholders without relying on formal organizational authority.

  • Experience mentoring Salesforce developers or serving as a technical lead on systems initiatives.

  • Excellent problem-solving skills with a focus on designing solutions that address both common workflows and long-tail edge cases.

  • Curiosity about emerging AI technologies and experience evaluating how AI can improve internal operations and GTM workflows.

  • Strong communication skills with the ability to translate technical concepts into business outcomes.

  • Comfortable operating independently in a fast-paced, high-growth environment while balancing strategic thinking with hands-on execution.

Nice to have

  • Salesforce certifications.

  • Experience with HubSpot or other modern GTM platforms.

  • Experience implementing AI-powered workflow automation tools.

  • Experience supporting rapidly scaling B2B SaaS organizations.

  • Familiarity with modern Revenue Operations and business intelligence tooling.

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

  • Choice of medical, dental, and vision insurance plans for you and your family.

  • Additional insurance coverage options for life, accident, or critical illness.

  • Flexible paid time off, sick leave, short-term and long-term disability.

  • 10 US observed holidays, and Canadian statutory holidays by province.

  • A home office stipend.

  • 401(k) for US-based employees and RRSP for Canada-based employees.

  • Paid parental leave.

  • A local in-person meet-up program.

  • Hubs in San Francisco and Toronto.

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read the full description
Operations Operations Support Lead at Draftline India

Leads day-to-day support operations, manages team schedules and coverage, oversees incident management, and ensures SLA adherence across shifts.

Lead Posted about 5 hours ago RemoteFirstJobs Product
What this role involves

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

Role Overview:

Leading day-to-day Support operations, ensuring adherence to SLAs and quality standards, driving continuous improvement, and serving as the primary liaison between Customer, Product, Engineering, and Operations teams. This role carries significant leadership responsibilities, with a strong focus on operational excellence, process management, incident management, stakeholder engagement, and clear, business-oriented communication.

This position is assigned to the second shift, working Monday through Friday, from 4:00 PM to 1: 30 AM.

Key Responsibilities

Team Leadership & Coverage

  • Structure and coordinate Support team schedules, including shift planning, coverage balance, and on-call rotations.
  • Manage team roster and ensure service continuity across business hours and after-hours escalations.
  • Assist with hiring processes (interviews), access provisioning, and onboarding of new team members.
  • Facilitate daily operations (ceremonies/rituals, routines), remove blockers, and maintain alignment to goals and delivery standards.
  • Oversee shift handovers, ensuring clear context, status, risks, and next actions for operational continuity.

Incident Management & Operational Bridges

  • Lead or support incident calls and operational bridges, coordinating stakeholders end-to-end.
  • Standardize processes for escalations, incident response, and problem management to minimize recurrence.

Operational Excellence

  • Ensure all deliverables meet SLA and quality standards; monitor backlog, MTTA/MTTR, and ticket aging.
  • Review tickets for accuracy, completeness, customer clarity, and quality; coach the team on best practices and standards.
  • Define and maintain playbooks, SOPs, troubleshooting guides, and runbooks, ensuring versioning and compliance.
  • Lead and participate in the yearly OKR cycle, ensuring tracking, and delivery of operational OKRs, and partner with leadership on the strategic development and execution of support initiatives.

AI Tools for Enhanced Support Efficiency

  • Utilize AI-powered solutions (such as chatbots, automated ticket triage, and knowledge base search) to streamline incident resolution and service request handling.
  • Apply AI-driven insights to proactively identify recurring issues, recommend solutions, and optimize support workflows.
  • Continuously update and maintain familiarity with emerging AI tools relevant to IT support, ensuring best practices are adopted.
  • Document the use and outcomes of AI tools in the ticketing system to support knowledge sharing and process improvement.
  • Mentor team members on effective AI tool usage, fostering a culture of innovation and continuous improvement.

Process Optimization & Continuous Improvement

  • Identify efficiency opportunities across workflows, tooling, and handoffs; implement measurable improvements.
  • Build a self-managing culture of autonomy, critical thinking, and ownership of outcomes.
  • Lead initiatives to elevate operational delivery standards and customer experience.
  • Support continuous improvement of operational processes and documentation.

Communication & Alignment

  • Serve as the main point of contact for stakeholders; handle escalations with structured updates.
  • Produce clear, structured, and business-oriented communications (status, decisions, impacts, next steps).
  • Prepare content for weekly review meetings (insights, risks, dependencies, improvement proposals).
  • Maintain alignment with Product, Customers, Engineering and Operations to ensure strategy, processes, and roadmaps are synchronized.
  • Provide concise updates to senior leadership, communicating trade-offs and timelines transparently.

Reporting & Governance

  • Track and report KPIs; present performance results, trends, and action plans to leadership.
  • Maintain documentation repositories and audit readiness (process maps, SLAs, RACI, compliance artifacts).
  • Manage operational tools, databases, and ensure compliance with internal policies.

Key KPIs (Examples)

  • SLA Attainment (response/resolution)
  • CSAT / NPS (support satisfaction)
  • Backlog & Aging
  • MTTA / MTTR (acknowledge/resolve times)
  • First Contact Resolution & Reopen Rate
  • Ticket QA Score
  • Change Success Rate & Incident Recurrence

Required Qualifications

  • Fluent English; Advanced Spanish (written and spoken).
  • Proven experience in Support Operations, Service Delivery, or IT/Tech Support coordination.
  • Strong skills in ticket/incident management, change readiness, escalations, and SLA governance.
  • Demonstrated ability to plan coverage, manage shift schedules, and coordinate onboarding/access provisioning.
  • Data-driven decision-making; able to define goals, KPIs, and improvement strategies.
  • Excellent communication, stakeholder management, and cross-team alignment abilities.

Preferred Qualifications

  • Experience with ITSM/ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk).
  • Familiarity with documentation tooling (Confluence/SharePoint) and reporting (Excel/Sheets, BI).
  • Knowledge of incident/problem/change management practices and operational playbooks.
  • Experience coordinating multi-zone operations and presenting to senior leadership.
  • Exposure to product-operational handoffs and customer-facing support environments.
  • Familiarity with ITIL concepts; experience working with global teams.
  • Previous experience in shift-based or 24x7 environments.

Core Competencies / Soft Skills

  • Ownership & Accountability
  • Attention to Detail
  • Critical & Systems Thinking
  • Prioritization & Risk Analysis
  • Continuous Improvement Mindset
  • Clear Written/Verbal Communication
  • Stakeholder & Expectation Management
  • Process Management
  • Calm Under Pressure
  • Adaptability in Fast-Changing Scenarios

What We Offer:

  • Performance based bonus*
  • Attendance Bonus*
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
  • Health, dental, and life insurance
  • Medicines discounts
  • WellHub partnership
  • Childcare subsidies
  • Discounts on Ambev products*
  • Clube Ben partnership
  • Scholarship*
  • School materials assurance
  • Language and training platforms
  • Transport allowance

*Rules applied

Equal Opportunity & Affirmative Action:

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.

For more information: www.abinbev.com

Read the full description
Operations Remote Walmart Account Operations Lead for Health & Wellness Company at Pearl Talent

Manages end-to-end Walmart marketplace operations including catalog optimization, advertising campaigns, and fulfillment coordination for a health & wellness brand.

Mid Remote Posted about 5 hours ago RemoteFirstJobs Product
What this role involves

Work From Anywhere in LATAM or the Philippines

Work Schedule: EST | 8:00 AM – 5:00 PM (Monday–Friday, full overlap required)

Compensation Range: $3,000 - $3,500 USD/month based on experience

A health and wellness products company selling across Walmart’s marketplace is looking for a Walmart Marketplace Specialist to take full, end-to-end ownership of its Walmart business.

The company currently manages its Walmart presence with multiple team members split across fulfillment, catalog, and marketing — creating coordination gaps as the channel scales. This is the business’s first dedicated Walmart hire, reflecting how central the marketplace has become to their growth strategy.

Day-to-day, the Specialist will own catalog health and listing optimization, manage Walmart Connect advertising campaigns, and oversee WFS inventory and fulfillment coordination across both 1P and 3P channels. Success means moving from an initial period of strategy alignment to fully independent management of the Walmart business, with measurable gains in catalog health and advertising performance.

Must-Have

  • 1-2+ years of dedicated, hands-on Walmart marketplace management experience, with full-cycle ownership from product onboarding through fulfillment
  • Proven experience navigating both Walmart Supplier One (1P) and Walmart Seller Center (3P) platforms
  • Hands-on management of Walmart Connect advertising campaigns, including keyword research, bid optimization, and budget allocation
  • Experience with catalog and listing optimization for keyword ranking and search visibility on Walmart
  • Working knowledge of Walmart Fulfillment Services (WFS), including inventory planning and replenishment
  • Client-side marketplace management experience (brand or agency), not solely internal Walmart corporate experience
  • English at C1+ CEFR level (client-facing fluency required)

Nice-to-Have

  • Proficiency with Scintilla for Walmart performance reporting
  • Experience with Helium 10 for Walmart-specific keyword research
  • Prior Amazon marketplace (FBA) experience
  • Background working with health and wellness or CPG brands
  • Experience at a brand (not an aggregator) with dedicated ownership of a single marketplace account

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for:

Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

  • Competitive Salary: Based on experience and skills

  • Remote Work: Fully remote—work from anywhere

  • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting

  • Generous PTO: In accordance with company policy

  • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

  • Direct Mentorship: Guidance from international industry experts

  • Learning & Development: Ongoing access to resources for professional growth

  • Global Networking: Connect with professionals worldwide

Our Recruitment Process

  1. Application
  2. Screening
  3. Skills Assessment
  4. Topgrading Interview
  5. Client Interview
  6. Job Offer
  7. Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.

Read the full description
Operations Specialist, Measurement at Scout Motors Inc.

Supports production teams in achieving manufacturing goals by implementing quality controls, coordinating between departments, and maintaining dimensional accuracy in vehicle assembly.

Mid Posted about 5 hours ago RemoteFirstJobs Product
What this role involves

Here at Scout Motors, we’re carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you’re ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

  • Provide support to production teams to help achieve production goals.
  • Support the fostering of a collaborative and inclusive work environment.
  • Implement containment actions short / long-term to address any deviationsfrom the design of the vehicle / quality of parts.
  • Collaborate closely with the body shop production and maintenance teams.
  • Address equipment and communication issues promptly to minimize production delays.
  • Ensure seamless integration between production, maintenance, and other relevant departments.
  • Facilitate regular meetings between teams to discuss ongoing challenges and improvement opportunities.
  • Stay updated on the latest advancements and best practices in body production, measurement and joining technologies.
  • Use statistical process control and control charts to maintain dimensional accuracy.
  • Conduct cross-departmental analysis of product launches to identify areas for improvement.
  • Create DFEMA’s and PFEMA’s, as well as control plans and monitor results.
  • Use metrology equipment and create measurement reports to drive product improvements utilizing shims, to fixtures, jigs and equipment to meet quality requirements within manufacturing.
  • Provide instruction and guidance on required techniques and regulations.
  • Track and coordinate special build events within the Pilot Hall body Team.
  • Simulate the interaction of exterior BIW components in terms of fit, function and appearance.
  • Ensure stress-free joining of individual parts within sub-Welding groups using a Fugemeister Bock.

Location & Travel Expectations:

  • This role will be based out of the Scout Motors location in Blythewood, South Carolina.
  • This role requires 4-5 days per week in the office, with regular in-person meetings and events.
  • Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here’s what else you’ll bring:

  • 5+ years professional experience with expertise in automotive production, including ability to achieve stable production processes.
  • Bachelor’s in mechanical engineering, electrical engineering, or related field. Master’s degree preferred.  An equivalent amount of relevant work experience may be considered in lieu of a degree.
  • Strong understanding and the ability to read and translate measurement reportsto improve the quality and condition of single parts within BiW.
  • Skillful at organizational navigation and cross-functional collaboration at all levels; ability to develop effective partnerships and relationships.
  • Creative and strategic problem solver who exercises sound judgment.
  • Strong analytical and problem-solving skills. 8D or similar method problem solving experience.

What you’ll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

  • Competitive insurance including:
    • Medical, dental, vision and income protection plans
  • 401(k) program with:
    • An employer match and immediate vesting
  • Generous Paid Time Off including:
    • 20 days planned PTO, as accrued
    • 40 hours of unplanned PTO and 14 company or floating holidays, annually
    • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
    • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate’s skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $100,000.00 - $125,000.00

Internal Leveling Code: IC9

Notice to applicants:

  • To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
  • Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
  • Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
  • Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law.Scout Motors is committed to compliance with allapplicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.

Read the full description
Operations Operations Support Lead at Draftline India

Leads day-to-day support operations, manages team schedules and coverage, drives incident management, and ensures adherence to SLAs across shifts.

Lead Posted about 5 hours ago RemoteFirstJobs Product
What this role involves

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

Role Overview:

Leading day-to-day Support operations, ensuring adherence to SLAs and quality standards, driving continuous improvement, and serving as the primary liaison between Customer, Product, Engineering, and Operations teams. This role carries significant leadership responsibilities, with a strong focus on operational excellence, process management, incident management, stakeholder engagement, and clear, business-oriented communication.

This position is assigned to the second shift, working Monday through Friday, from 4:00 PM to 1: 30 AM.

Key Responsibilities

Team Leadership & Coverage

  • Structure and coordinate Support team schedules, including shift planning, coverage balance, and on-call rotations.
  • Manage team roster and ensure service continuity across business hours and after-hours escalations.
  • Assist with hiring processes (interviews), access provisioning, and onboarding of new team members.
  • Facilitate daily operations (ceremonies/rituals, routines), remove blockers, and maintain alignment to goals and delivery standards.
  • Oversee shift handovers, ensuring clear context, status, risks, and next actions for operational continuity.

Incident Management & Operational Bridges

  • Lead or support incident calls and operational bridges, coordinating stakeholders end-to-end.
  • Standardize processes for escalations, incident response, and problem management to minimize recurrence.

Operational Excellence

  • Ensure all deliverables meet SLA and quality standards; monitor backlog, MTTA/MTTR, and ticket aging.
  • Review tickets for accuracy, completeness, customer clarity, and quality; coach the team on best practices and standards.
  • Define and maintain playbooks, SOPs, troubleshooting guides, and runbooks, ensuring versioning and compliance.
  • Lead and participate in the yearly OKR cycle, ensuring tracking, and delivery of operational OKRs, and partner with leadership on the strategic development and execution of support initiatives.

AI Tools for Enhanced Support Efficiency

  • Utilize AI-powered solutions (such as chatbots, automated ticket triage, and knowledge base search) to streamline incident resolution and service request handling.
  • Apply AI-driven insights to proactively identify recurring issues, recommend solutions, and optimize support workflows.
  • Continuously update and maintain familiarity with emerging AI tools relevant to IT support, ensuring best practices are adopted.
  • Document the use and outcomes of AI tools in the ticketing system to support knowledge sharing and process improvement.
  • Mentor team members on effective AI tool usage, fostering a culture of innovation and continuous improvement.

Process Optimization & Continuous Improvement

  • Identify efficiency opportunities across workflows, tooling, and handoffs; implement measurable improvements.
  • Build a self-managing culture of autonomy, critical thinking, and ownership of outcomes.
  • Lead initiatives to elevate operational delivery standards and customer experience.
  • Support continuous improvement of operational processes and documentation.

Communication & Alignment

  • Serve as the main point of contact for stakeholders; handle escalations with structured updates.
  • Produce clear, structured, and business-oriented communications (status, decisions, impacts, next steps).
  • Prepare content for weekly review meetings (insights, risks, dependencies, improvement proposals).
  • Maintain alignment with Product, Customers, Engineering and Operations to ensure strategy, processes, and roadmaps are synchronized.
  • Provide concise updates to senior leadership, communicating trade-offs and timelines transparently.

Reporting & Governance

  • Track and report KPIs; present performance results, trends, and action plans to leadership.
  • Maintain documentation repositories and audit readiness (process maps, SLAs, RACI, compliance artifacts).
  • Manage operational tools, databases, and ensure compliance with internal policies.

Key KPIs (Examples)

  • SLA Attainment (response/resolution)
  • CSAT / NPS (support satisfaction)
  • Backlog & Aging
  • MTTA / MTTR (acknowledge/resolve times)
  • First Contact Resolution & Reopen Rate
  • Ticket QA Score
  • Change Success Rate & Incident Recurrence

Required Qualifications

  • Fluent English; Advanced Spanish (written and spoken).
  • Proven experience in Support Operations, Service Delivery, or IT/Tech Support coordination.
  • Strong skills in ticket/incident management, change readiness, escalations, and SLA governance.
  • Demonstrated ability to plan coverage, manage shift schedules, and coordinate onboarding/access provisioning.
  • Data-driven decision-making; able to define goals, KPIs, and improvement strategies.
  • Excellent communication, stakeholder management, and cross-team alignment abilities.

Preferred Qualifications

  • Experience with ITSM/ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk).
  • Familiarity with documentation tooling (Confluence/SharePoint) and reporting (Excel/Sheets, BI).
  • Knowledge of incident/problem/change management practices and operational playbooks.
  • Experience coordinating multi-zone operations and presenting to senior leadership.
  • Exposure to product-operational handoffs and customer-facing support environments.
  • Familiarity with ITIL concepts; experience working with global teams.
  • Previous experience in shift-based or 24x7 environments.

Core Competencies / Soft Skills

  • Ownership & Accountability
  • Attention to Detail
  • Critical & Systems Thinking
  • Prioritization & Risk Analysis
  • Continuous Improvement Mindset
  • Clear Written/Verbal Communication
  • Stakeholder & Expectation Management
  • Process Management
  • Calm Under Pressure
  • Adaptability in Fast-Changing Scenarios

What We Offer:

  • Performance based bonus*
  • Attendance Bonus*
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
  • Health, dental, and life insurance
  • Medicines discounts
  • WellHub partnership
  • Childcare subsidies
  • Discounts on Ambev products*
  • Clube Ben partnership
  • Scholarship*
  • School materials assurance
  • Language and training platforms
  • Transport allowance

*Rules applied

Equal Opportunity & Affirmative Action:

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.

For more information: www.abinbev.com

Read the full description
Operations Sales Operations Representative

Manages sales processes, systems, and workflows to support the sales team's operational efficiency and performance.

Junior Posted about 5 hours ago Himalayas
What this role involves
Forbes Advisor is looking for a full-time Sales Operations Representative.
Read the full description
Operations Purchase Order Administrator

Manages purchase orders and procurement processes for a consumer products company on a part-time contract basis.

Junior Remote Posted about 8 hours ago RemoteOK Dev
What this role involves
PO Specialist (Part-Time Contract)Remote | ET or CT PreferredA consumer products company is…See this and similar jobs on LinkedIn.
Read the full description
Operations Purchase Order Administrator

Manages purchase orders, vendor communications, and procurement documentation for a consumer products company.

Junior Remote Posted about 8 hours ago RemoteOK Dev
What this role involves
PO Specialist (Part-Time Contract)Remote | ET or CT PreferredA consumer products company is…See this and similar jobs on LinkedIn.
Read the full description
Operations Purchase Order Administrator

Manages purchase orders and procurement processes for a consumer products company on a part-time contract basis.

Junior Remote Posted about 8 hours ago RemoteOK Dev
What this role involves
PO Specialist (Part-Time Contract)Remote | ET or CT PreferredA consumer products company is…See this and similar jobs on LinkedIn.
Read the full description
Operations Siemens Healthineers: Regional Service Manager - Manhattan, NY

Manages regional healthcare field service operations, directs service teams, ensures customer satisfaction, and drives revenue while maintaining compliance with FDA regulations.

Senior Onsite Posted about 14 hours ago We Work Remotely — Programming
What this role involves

Headquarters: CYA GR
URL: http://siemens-healthineers.com

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Regional Service Manager, you will be responsible for:

Managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics. The Regional Service Manager reports to the Zone Vice President of Northeast and Southeast Service.

General Responsibilities

  • Work to maximize customer loyalty and satisfaction
  • Communicate the value proposition of Siemens service to customers
  • Obtaining service financial goals through revenue attainment and effective cost containment.
  • Ensure compliance with FDA Good Manufacturing Practices
  • Meet annual RSM goals and metrics as established
  • Hire, develop, train and coach Customer Service Engineers (CSE’s)
  • Prioritize customer and business objectives to provide clear direction to CSE’s

Specific Daily Responsibilities

  • Establishes and maintains close working relationships with the customer, local Service Operations Manager (SOM), Key Account Manager (KAM)/Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resources
  • Is the “Voice of the Customer”
  • Acts as the main point of contact for all customer communication and interaction with internal sales, support, and service organizations
  • Supports all aspects of service delivery and daily operations
  • Administrative/Other Tasks: Performs administrative and other tasks required of the position that support Siemens, service, and NYU

Daily Operational Activities and Responsibilities:

  • Immediate availability to oversee all operational activities
  • Physical visits to all main sites as contractually obligated and required
  • Receives system status alerts and provides regular communications to key contacts on all service activity, with a specific focus on EC1 (down system) and EC2 (restricted operation) calls
  • Actively uses all information in the Customer Distress Index (CDI) dashboard to identify specific Functional Locations (FLs) which are causing customer distress.  Partners closely with the SOM team, while keeping KAE/KAM (Sales partners) updated
  • Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners
  • Communicates information between customer and Siemens stakeholders (Sales & Service)
  • Engages in technical escalation management by supporting the process with the SOM, CSE, Customer Service Material Logistics (CSML) (parts) and technical support resources. In addition, provides the sales team with regular updates
  • Analyzes Preventive Maintenance (PM) and Update Instruction (UI) activity for all FLs at the assigned sites and communicates directly with Customer Call Center (CCC) and CSE resources to deliver 100% compliance
  • Acts as liaison between Siemens service team and NYU in-house service (Biomed/Clinical Engineering)
  • Conducts billing validation, oversees the Purchase Order (PO) process (to include creation and approval request for vendor services) and performs any other service-based administrative activity
  • Manages escalations between internal and external service providers

Weekly Operational Activities and Responsibilities:

  • Reviews PM and UI schedule and completion activity with the CCC and local resources
  • Inventory control by identifying and verifying equipment (NY) locations
  • Supports Project Management activities and Installation activities (through participation in weekly conference calls)
  • Conducts physical visits to all main sites
  • Works with Contract Administrator (CA) to help qualify inventory and billing
  • Audits invoices and works with AR credit and collection for both contract and Time and Material (T&M) billing.  Collaborates with SOM and KAM/KAE
  • Track/manage any onsite inventory (repair parts classified as depot level storage)
  • Supports local service team through interaction and engagement with support vendors (i.e., Linde, Air Products, Siemens Building Technologies, etc.)

Monthly/Quarterly Operational Activities and Responsibilities:

  • Schedules face-to-face meetings with appropriate customer representatives
  • Collaborates with KAM/KAE to conduct Quarterly Business Review (QBR)
  • Identifies End of Service (EOS) systems and communicates with sales team and customer to avoid customer dissatisfaction
  • Tracks and reports Clinical Education and Technical Training balances
  • Participates in local service/CSE quarterly meetings
  • articulate and explain value of Service Agreement offerings

Required skills to have for the success of this role

  • BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
  • 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
  • Excellent organizational skills
  • Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
  • Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
  • Ability to read, analyze and translate into action financial profit and loss statements.
  • Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
  • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents
  • Ability to thrive as a member of a collaborative, cross-functional team
  • Competent knowledge of MS Office applications
  • Experience in managing large remote employee-based territory preferred
  • Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience preferred
  • Ability to articulate and explain value of Service Agreement offerings

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$149,900 - $206,118

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

To apply: https://weworkremotely.com/remote-jobs/siemens-healthineers-regional-service-manager-manhattan-ny

Read the full description
Operations Chief Operating Officer

Chief Operating Officer leads operational strategy, regulatory compliance, and business continuity for a UK bank, reporting to the CEO and overseeing operations teams.

Exec Onsite Posted about 18 hours ago RemoteOK Dev
What this role involves

Fast grow UK subsidiary bank has begun the search for a new COO.

 

Up to £200k base for perfect candidate.

Discretionary bonus

Healthcare + Pension

4 days a week in London city offices.

 

This is a pivotal executive leadership role for an experienced Chief Operating Officer who combines strong operational leadership with deep regulatory awareness. Reporting directly to the Chief Executive Officer and holding the SMF24 Chief Operations Function under the Senior Managers & Certification Regime (SM&CR), the COO will play a central role in shaping the organisation's operational strategy, resilience and long-term success.

 

As a member of the Executive Committee, the COO will influence key business decisions, drive operational excellence and ensure the organisation remains resilient, scalable and well-positioned for future growth. Working closely with the Board, regulators and senior stakeholders, the successful individual will help foster a culture of accountability, continuous improvement and collaborative leadership across the business.

 

This is an opportunity to make a genuine impact, leading critical operations, sponsoring transformation initiatives and ensuring the organisation delivers exceptional service while maintaining the highest standards of governance and regulatory compliance.

 

Skills / Knowledge Required

 

·        Extensive senior leadership experience in banking operations within a UK-regulated financial institution.

·        Deep understanding of PRA/FCA regulatory frameworks, including SM&CR, operational resilience requirements, outsourcing rules and conduct expectations.

·        Demonstrable experience performing or directly supporting an SMF24 role.

·        Strong expertise in operational resilience, business continuity, crisis management and end-to-end operational process oversight.

·        Proven experience managing an Operational Middle Office.

·        Strong track record of involvement in IT projects, technology-enabled change and operational transformation.

·        Proven ability to manage operational risk within the first line of defence.

·        Strong governance and committee experience with Board-level influence.

·        Excellent leadership skills and ability to drive cultural change.

·        Strong analytical, strategic planning and problem-solving capabilities.

·        Exceptional communication skills and ability to engage with regulators and senior stakeholders.

 

Job role

 

Regulatory Leadership (SMF24)

 

As the approved holder of the SMF24 Chief Operations Function, you will:

Fulfil all SMF24 responsibilities in line with PRA and FCA requirements and expectations.

Ensure the organisation's operational framework remains robust, well-controlled and aligned with regulatory standards.

Promote and uphold the principles of the Senior Manager Conduct Rules across the operational environment.

Build and maintain trusted relationships with regulatory stakeholders.

 

Operational Leadership & Oversight

 

You will provide strategic leadership across the operational landscape, ensuring that processes, controls and capabilities support the organisation's ambitions.

Responsibilities include:

Maintaining oversight of core operational processes, systems and controls across the business.

Ensuring operational activities are efficient, scalable and aligned with the firm's risk appetite.

Driving operational effectiveness through ongoing improvement, innovation and simplification.

Providing leadership and oversight of the Operational Middle Office and associated operational functions.

 

Operational Resilience

 

Operational resilience sits at the heart of this role.

 

You will:

Lead and continually enhance the firm's Operational Resilience Framework.

Oversee the identification and management of Important Business Services (IBS) and associated impact tolerances.

Ensure the business can continue to deliver critical services during severe but plausible disruption scenarios.

Sponsor scenario testing, operational mapping and remediation programmes.

Maintain oversight of business continuity planning, crisis management and disaster recovery capabilities.

Deliver meaningful insight and reporting to Executive and Board-level stakeholders.

 

Governance & Executive Leadership

 

As a key member of the Executive Committee, you will help shape the organisation's strategic direction while ensuring strong governance remains embedded throughout the business.

You will:

Contribute to strategic planning, risk management and executive decision-making.

Provide clear and insightful reporting to the Board and Board Committees.

Champion a culture of accountability, transparency and operational excellence.

Support the business in balancing commercial objectives with regulatory expectations.


Outsourcing & Third-Party Oversight

 

You will ensure the organisation derives maximum value from its third-party partnerships while maintaining appropriate oversight and control.

This includes:

Overseeing outsourced services and key third-party relationships.

Monitoring service performance, resilience and regulatory compliance.

Ensuring outsourcing arrangements remain aligned with applicable regulatory requirements and business needs.

Identifying and mitigating risks arising from external dependencies.

 

Change, Transformation & Technology

 

The COO will act as a senior sponsor for strategic change initiatives that enhance operational capability and support the organisation's growth ambitions.

You will:

Lead and sponsor technology-enabled transformation programmes.

Ensure operational readiness for new platforms, systems and business capabilities.

Partner closely with technology teams and key stakeholders to deliver successful outcomes.

Balance innovation with operational stability, resilience and risk management.

Ensure change activity strengthens rather than compromises the firm's control environment.

 

Leadership & Culture

 

A key part of the role will be building high-performing teams and creating an environment where people can thrive.

You will:

Lead, mentor and develop leaders across the COO function.

Foster a culture of ownership, collaboration and continuous improvement.

Champion high standards of conduct, risk awareness and customer focus.

Ensure the function is appropriately resourced, skilled and positioned to support future growth.

Inspire teams to deliver operational excellence while embracing change and innovation.

 

What Success Looks Like

 

The successful COO will be a visible and influential leader who combines strategic vision with operational discipline. They will create an environment where strong governance, operational excellence and commercial growth work hand in hand, ensuring the organisation remains resilient, well-controlled and positioned for long-term success.

 

Read the full description
Operations Chief Operating Officer

Chief Operating Officer leads operational strategy, resilience and transformation for a UK bank subsidiary while ensuring regulatory compliance and governance.

Exec Hybrid Posted about 18 hours ago RemoteOK Dev
What this role involves

Fast grow UK subsidiary bank has begun the search for a new COO.

 

Up to £200k base for perfect candidate.

Discretionary bonus

Healthcare + Pension

4 days a week in London city offices.

 

This is a pivotal executive leadership role for an experienced Chief Operating Officer who combines strong operational leadership with deep regulatory awareness. Reporting directly to the Chief Executive Officer and holding the SMF24 Chief Operations Function under the Senior Managers & Certification Regime (SM&CR), the COO will play a central role in shaping the organisation's operational strategy, resilience and long-term success.

 

As a member of the Executive Committee, the COO will influence key business decisions, drive operational excellence and ensure the organisation remains resilient, scalable and well-positioned for future growth. Working closely with the Board, regulators and senior stakeholders, the successful individual will help foster a culture of accountability, continuous improvement and collaborative leadership across the business.

 

This is an opportunity to make a genuine impact, leading critical operations, sponsoring transformation initiatives and ensuring the organisation delivers exceptional service while maintaining the highest standards of governance and regulatory compliance.

 

Skills / Knowledge Required

 

·        Extensive senior leadership experience in banking operations within a UK-regulated financial institution.

·        Deep understanding of PRA/FCA regulatory frameworks, including SM&CR, operational resilience requirements, outsourcing rules and conduct expectations.

·        Demonstrable experience performing or directly supporting an SMF24 role.

·        Strong expertise in operational resilience, business continuity, crisis management and end-to-end operational process oversight.

·        Proven experience managing an Operational Middle Office.

·        Strong track record of involvement in IT projects, technology-enabled change and operational transformation.

·        Proven ability to manage operational risk within the first line of defence.

·        Strong governance and committee experience with Board-level influence.

·        Excellent leadership skills and ability to drive cultural change.

·        Strong analytical, strategic planning and problem-solving capabilities.

·        Exceptional communication skills and ability to engage with regulators and senior stakeholders.

 

Job role

 

Regulatory Leadership (SMF24)

 

As the approved holder of the SMF24 Chief Operations Function, you will:

Fulfil all SMF24 responsibilities in line with PRA and FCA requirements and expectations.

Ensure the organisation's operational framework remains robust, well-controlled and aligned with regulatory standards.

Promote and uphold the principles of the Senior Manager Conduct Rules across the operational environment.

Build and maintain trusted relationships with regulatory stakeholders.

 

Operational Leadership & Oversight

 

You will provide strategic leadership across the operational landscape, ensuring that processes, controls and capabilities support the organisation's ambitions.

Responsibilities include:

Maintaining oversight of core operational processes, systems and controls across the business.

Ensuring operational activities are efficient, scalable and aligned with the firm's risk appetite.

Driving operational effectiveness through ongoing improvement, innovation and simplification.

Providing leadership and oversight of the Operational Middle Office and associated operational functions.

 

Operational Resilience

 

Operational resilience sits at the heart of this role.

 

You will:

Lead and continually enhance the firm's Operational Resilience Framework.

Oversee the identification and management of Important Business Services (IBS) and associated impact tolerances.

Ensure the business can continue to deliver critical services during severe but plausible disruption scenarios.

Sponsor scenario testing, operational mapping and remediation programmes.

Maintain oversight of business continuity planning, crisis management and disaster recovery capabilities.

Deliver meaningful insight and reporting to Executive and Board-level stakeholders.

 

Governance & Executive Leadership

 

As a key member of the Executive Committee, you will help shape the organisation's strategic direction while ensuring strong governance remains embedded throughout the business.

You will:

Contribute to strategic planning, risk management and executive decision-making.

Provide clear and insightful reporting to the Board and Board Committees.

Champion a culture of accountability, transparency and operational excellence.

Support the business in balancing commercial objectives with regulatory expectations.


Outsourcing & Third-Party Oversight

 

You will ensure the organisation derives maximum value from its third-party partnerships while maintaining appropriate oversight and control.

This includes:

Overseeing outsourced services and key third-party relationships.

Monitoring service performance, resilience and regulatory compliance.

Ensuring outsourcing arrangements remain aligned with applicable regulatory requirements and business needs.

Identifying and mitigating risks arising from external dependencies.

 

Change, Transformation & Technology

 

The COO will act as a senior sponsor for strategic change initiatives that enhance operational capability and support the organisation's growth ambitions.

You will:

Lead and sponsor technology-enabled transformation programmes.

Ensure operational readiness for new platforms, systems and business capabilities.

Partner closely with technology teams and key stakeholders to deliver successful outcomes.

Balance innovation with operational stability, resilience and risk management.

Ensure change activity strengthens rather than compromises the firm's control environment.

 

Leadership & Culture

 

A key part of the role will be building high-performing teams and creating an environment where people can thrive.

You will:

Lead, mentor and develop leaders across the COO function.

Foster a culture of ownership, collaboration and continuous improvement.

Champion high standards of conduct, risk awareness and customer focus.

Ensure the function is appropriately resourced, skilled and positioned to support future growth.

Inspire teams to deliver operational excellence while embracing change and innovation.

 

What Success Looks Like

 

The successful COO will be a visible and influential leader who combines strategic vision with operational discipline. They will create an environment where strong governance, operational excellence and commercial growth work hand in hand, ensuring the organisation remains resilient, well-controlled and positioned for long-term success.

 

Read the full description
Operations Chief Operating Officer

Chief Operating Officer leads operational strategy, regulatory compliance, and transformation initiatives for a UK banking subsidiary while reporting to the CEO.

Exec Hybrid Posted about 18 hours ago RemoteOK Dev
What this role involves

Fast grow UK subsidiary bank has begun the search for a new COO.

 

Up to £200k base for perfect candidate.

Discretionary bonus

Healthcare + Pension

4 days a week in London city offices.

 

This is a pivotal executive leadership role for an experienced Chief Operating Officer who combines strong operational leadership with deep regulatory awareness. Reporting directly to the Chief Executive Officer and holding the SMF24 Chief Operations Function under the Senior Managers & Certification Regime (SM&CR), the COO will play a central role in shaping the organisation's operational strategy, resilience and long-term success.

 

As a member of the Executive Committee, the COO will influence key business decisions, drive operational excellence and ensure the organisation remains resilient, scalable and well-positioned for future growth. Working closely with the Board, regulators and senior stakeholders, the successful individual will help foster a culture of accountability, continuous improvement and collaborative leadership across the business.

 

This is an opportunity to make a genuine impact, leading critical operations, sponsoring transformation initiatives and ensuring the organisation delivers exceptional service while maintaining the highest standards of governance and regulatory compliance.

 

Skills / Knowledge Required

 

·        Extensive senior leadership experience in banking operations within a UK-regulated financial institution.

·        Deep understanding of PRA/FCA regulatory frameworks, including SM&CR, operational resilience requirements, outsourcing rules and conduct expectations.

·        Demonstrable experience performing or directly supporting an SMF24 role.

·        Strong expertise in operational resilience, business continuity, crisis management and end-to-end operational process oversight.

·        Proven experience managing an Operational Middle Office.

·        Strong track record of involvement in IT projects, technology-enabled change and operational transformation.

·        Proven ability to manage operational risk within the first line of defence.

·        Strong governance and committee experience with Board-level influence.

·        Excellent leadership skills and ability to drive cultural change.

·        Strong analytical, strategic planning and problem-solving capabilities.

·        Exceptional communication skills and ability to engage with regulators and senior stakeholders.

 

Job role

 

Regulatory Leadership (SMF24)

 

As the approved holder of the SMF24 Chief Operations Function, you will:

Fulfil all SMF24 responsibilities in line with PRA and FCA requirements and expectations.

Ensure the organisation's operational framework remains robust, well-controlled and aligned with regulatory standards.

Promote and uphold the principles of the Senior Manager Conduct Rules across the operational environment.

Build and maintain trusted relationships with regulatory stakeholders.

 

Operational Leadership & Oversight

 

You will provide strategic leadership across the operational landscape, ensuring that processes, controls and capabilities support the organisation's ambitions.

Responsibilities include:

Maintaining oversight of core operational processes, systems and controls across the business.

Ensuring operational activities are efficient, scalable and aligned with the firm's risk appetite.

Driving operational effectiveness through ongoing improvement, innovation and simplification.

Providing leadership and oversight of the Operational Middle Office and associated operational functions.

 

Operational Resilience

 

Operational resilience sits at the heart of this role.

 

You will:

Lead and continually enhance the firm's Operational Resilience Framework.

Oversee the identification and management of Important Business Services (IBS) and associated impact tolerances.

Ensure the business can continue to deliver critical services during severe but plausible disruption scenarios.

Sponsor scenario testing, operational mapping and remediation programmes.

Maintain oversight of business continuity planning, crisis management and disaster recovery capabilities.

Deliver meaningful insight and reporting to Executive and Board-level stakeholders.

 

Governance & Executive Leadership

 

As a key member of the Executive Committee, you will help shape the organisation's strategic direction while ensuring strong governance remains embedded throughout the business.

You will:

Contribute to strategic planning, risk management and executive decision-making.

Provide clear and insightful reporting to the Board and Board Committees.

Champion a culture of accountability, transparency and operational excellence.

Support the business in balancing commercial objectives with regulatory expectations.


Outsourcing & Third-Party Oversight

 

You will ensure the organisation derives maximum value from its third-party partnerships while maintaining appropriate oversight and control.

This includes:

Overseeing outsourced services and key third-party relationships.

Monitoring service performance, resilience and regulatory compliance.

Ensuring outsourcing arrangements remain aligned with applicable regulatory requirements and business needs.

Identifying and mitigating risks arising from external dependencies.

 

Change, Transformation & Technology

 

The COO will act as a senior sponsor for strategic change initiatives that enhance operational capability and support the organisation's growth ambitions.

You will:

Lead and sponsor technology-enabled transformation programmes.

Ensure operational readiness for new platforms, systems and business capabilities.

Partner closely with technology teams and key stakeholders to deliver successful outcomes.

Balance innovation with operational stability, resilience and risk management.

Ensure change activity strengthens rather than compromises the firm's control environment.

 

Leadership & Culture

 

A key part of the role will be building high-performing teams and creating an environment where people can thrive.

You will:

Lead, mentor and develop leaders across the COO function.

Foster a culture of ownership, collaboration and continuous improvement.

Champion high standards of conduct, risk awareness and customer focus.

Ensure the function is appropriately resourced, skilled and positioned to support future growth.

Inspire teams to deliver operational excellence while embracing change and innovation.

 

What Success Looks Like

 

The successful COO will be a visible and influential leader who combines strategic vision with operational discipline. They will create an environment where strong governance, operational excellence and commercial growth work hand in hand, ensuring the organisation remains resilient, well-controlled and positioned for long-term success.

 

Read the full description
Operations Chief Operating Officer

Chief Operating Officer leads operational strategy, resilience, and transformation for a UK bank subsidiary while ensuring regulatory compliance and managing critical operations teams.

Exec Hybrid Posted about 18 hours ago RemoteOK Dev
What this role involves

Fast grow UK subsidiary bank has begun the search for a new COO.

 

Up to £200k base for perfect candidate.

Discretionary bonus

Healthcare + Pension

4 days a week in London city offices.

 

This is a pivotal executive leadership role for an experienced Chief Operating Officer who combines strong operational leadership with deep regulatory awareness. Reporting directly to the Chief Executive Officer and holding the SMF24 Chief Operations Function under the Senior Managers & Certification Regime (SM&CR), the COO will play a central role in shaping the organisation's operational strategy, resilience and long-term success.

 

As a member of the Executive Committee, the COO will influence key business decisions, drive operational excellence and ensure the organisation remains resilient, scalable and well-positioned for future growth. Working closely with the Board, regulators and senior stakeholders, the successful individual will help foster a culture of accountability, continuous improvement and collaborative leadership across the business.

 

This is an opportunity to make a genuine impact, leading critical operations, sponsoring transformation initiatives and ensuring the organisation delivers exceptional service while maintaining the highest standards of governance and regulatory compliance.

 

Skills / Knowledge Required

 

·        Extensive senior leadership experience in banking operations within a UK-regulated financial institution.

·        Deep understanding of PRA/FCA regulatory frameworks, including SM&CR, operational resilience requirements, outsourcing rules and conduct expectations.

·        Demonstrable experience performing or directly supporting an SMF24 role.

·        Strong expertise in operational resilience, business continuity, crisis management and end-to-end operational process oversight.

·        Proven experience managing an Operational Middle Office.

·        Strong track record of involvement in IT projects, technology-enabled change and operational transformation.

·        Proven ability to manage operational risk within the first line of defence.

·        Strong governance and committee experience with Board-level influence.

·        Excellent leadership skills and ability to drive cultural change.

·        Strong analytical, strategic planning and problem-solving capabilities.

·        Exceptional communication skills and ability to engage with regulators and senior stakeholders.

 

Job role

 

Regulatory Leadership (SMF24)

 

As the approved holder of the SMF24 Chief Operations Function, you will:

Fulfil all SMF24 responsibilities in line with PRA and FCA requirements and expectations.

Ensure the organisation's operational framework remains robust, well-controlled and aligned with regulatory standards.

Promote and uphold the principles of the Senior Manager Conduct Rules across the operational environment.

Build and maintain trusted relationships with regulatory stakeholders.

 

Operational Leadership & Oversight

 

You will provide strategic leadership across the operational landscape, ensuring that processes, controls and capabilities support the organisation's ambitions.

Responsibilities include:

Maintaining oversight of core operational processes, systems and controls across the business.

Ensuring operational activities are efficient, scalable and aligned with the firm's risk appetite.

Driving operational effectiveness through ongoing improvement, innovation and simplification.

Providing leadership and oversight of the Operational Middle Office and associated operational functions.

 

Operational Resilience

 

Operational resilience sits at the heart of this role.

 

You will:

Lead and continually enhance the firm's Operational Resilience Framework.

Oversee the identification and management of Important Business Services (IBS) and associated impact tolerances.

Ensure the business can continue to deliver critical services during severe but plausible disruption scenarios.

Sponsor scenario testing, operational mapping and remediation programmes.

Maintain oversight of business continuity planning, crisis management and disaster recovery capabilities.

Deliver meaningful insight and reporting to Executive and Board-level stakeholders.

 

Governance & Executive Leadership

 

As a key member of the Executive Committee, you will help shape the organisation's strategic direction while ensuring strong governance remains embedded throughout the business.

You will:

Contribute to strategic planning, risk management and executive decision-making.

Provide clear and insightful reporting to the Board and Board Committees.

Champion a culture of accountability, transparency and operational excellence.

Support the business in balancing commercial objectives with regulatory expectations.


Outsourcing & Third-Party Oversight

 

You will ensure the organisation derives maximum value from its third-party partnerships while maintaining appropriate oversight and control.

This includes:

Overseeing outsourced services and key third-party relationships.

Monitoring service performance, resilience and regulatory compliance.

Ensuring outsourcing arrangements remain aligned with applicable regulatory requirements and business needs.

Identifying and mitigating risks arising from external dependencies.

 

Change, Transformation & Technology

 

The COO will act as a senior sponsor for strategic change initiatives that enhance operational capability and support the organisation's growth ambitions.

You will:

Lead and sponsor technology-enabled transformation programmes.

Ensure operational readiness for new platforms, systems and business capabilities.

Partner closely with technology teams and key stakeholders to deliver successful outcomes.

Balance innovation with operational stability, resilience and risk management.

Ensure change activity strengthens rather than compromises the firm's control environment.

 

Leadership & Culture

 

A key part of the role will be building high-performing teams and creating an environment where people can thrive.

You will:

Lead, mentor and develop leaders across the COO function.

Foster a culture of ownership, collaboration and continuous improvement.

Champion high standards of conduct, risk awareness and customer focus.

Ensure the function is appropriately resourced, skilled and positioned to support future growth.

Inspire teams to deliver operational excellence while embracing change and innovation.

 

What Success Looks Like

 

The successful COO will be a visible and influential leader who combines strategic vision with operational discipline. They will create an environment where strong governance, operational excellence and commercial growth work hand in hand, ensuring the organisation remains resilient, well-controlled and positioned for long-term success.

 

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Operations Virtual Executive Assistant

Provides high-level administrative support to executives by managing calendars, coordinating communications, organizing meetings, and handling documentation to ensure smooth business operations.

Mid Remote Posted about 22 hours ago RemoteOK Dev
What this role involves

Virtual Executive Assistant (Remote)

Work Mode: Remote

As a Virtual Executive Assistant, your primary responsibility is to provide high-level administrative support to executives and leadership teams. Your role is essential in managing schedules, coordinating communications, organizing meetings, and ensuring daily operations run smoothly and efficiently.

You will play a key part in maintaining organization, improving productivity, and supporting important business decisions. Your professionalism, attention to detail, and ability to manage multiple priorities will contribute directly to the success of both our leadership team and the organization as a whole.

 

Job Responsibilities:

 

1) Calendar and Communication Management

  • Manage executive calendars, including scheduling meetings, appointments, and reminders
  • Handle incoming emails and communications, prioritizing and responding when appropriate
  • Maintain clear and professional communication on behalf of executives
  • Coordinate internal and external correspondence

2) Task and Workflow Coordination

  • Track tasks, deadlines, and priorities to ensure timely completion
  • Organize and follow up on action items from meetings and communications
  • Assist in managing day-to-day administrative workflows
  • Ensure all activities are properly documented and tracked

3) Meeting and Travel Support

  • Coordinate meeting logistics including agendas, materials, and virtual setup
  • Take notes during meetings and distribute summaries or action items
  • Arrange travel plans, accommodations, and itineraries when required
  • Ensure all scheduling aligns with executive priorities

4) Documentation and Administrative Support

  • Prepare, format, and organize documents, reports, and presentations
  • Maintain organized digital files and records
  • Assist with data entry and information management tasks
  • Ensure documentation is accurate and easily accessible

 

Required Qualifications:

  • Strong verbal and written communication skills in English
  • Previous administrative, executive assistant, or coordination experience preferred
  • Excellent organizational and time management abilities
  • High level of discretion and professionalism when handling sensitive information
  • Ability to multitask and manage competing priorities
  • Comfortable using digital tools, calendars, and collaboration platforms
  • Strong attention to detail and problem-solving skills
  • Self-motivated and able to work independently in a remote environment
  • Adaptable and responsive to changing priorities

 

Benefits Package:

  • Competitive compensation based on experience
  • Performance-based incentives and recognition
  • Flexible remote working environment
  • Opportunities for professional growth and advancement
  • Ongoing training and development support
  • Collaborative and supportive team culture

 

We are committed to creating a professional and supportive remote environment where you can grow your skills while contributing meaningfully to executive operations.

 

Keywords:

Executive assistant • Virtual assistant • Remote administration • Calendar management • Executive support • Task coordination • Meeting scheduling • Travel coordination • Document management • Communication support • Time management • Organizational skills • Remote work • Professional support • Business operations • Career growth

 

 

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Operations Atlassian Administrator 1726

Manages and optimizes Atlassian Cloud infrastructure, user access, and system configurations to support organizational workflows.

Mid Remote Posted 1 day ago Jobicy AI
What this role involves
This is a remote position. We are seeking an experienced Atlassian Administrator to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration,...
Read the full description
Operations Remote Founder's Associate for Renewable Energy Company at Pearl Talent

Chief of Staff manages vendor coordination, recruitment operations, financial liaison, property management, and executive logistics across multiple high-growth ventures.

Senior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

Work From Anywhere in LATAM

Work Schedule: US Timezone | Overlap with US business hour

Compensation Range: $1,500 – $2,000 USD/month based on experience

A multi-company founder in deep tech and energy infrastructure is looking for a Chief of Staff to own the operational and personal back-office stack across two high-growth ventures.

The founder recently raised a significant seed round to build modular, factory-prefabricated solar, wind, and battery power systems for AI data centers, while continuing to lead an established creator-economy platform. The operation spans active fundraising, a complex energy and construction supplier network, and multi-state property holdings — all moving at hypergrowth speed with no dedicated support layer.

Day-to-day, this role owns supplier and vendor coordination, full-cycle recruitment operations, financial coordination with CPAs across multiple entities, property management across three states, and executive inbox and travel coordination. Success means the founder can hand off entire operational domains within 30 days and trust they run without him.

Must-Have

  • 3+ years in a Chief of Staff, Founders Associate, Operations Lead, or senior Executive Assistant role at a seed-to-Series B startup (under 100 employees)
  • Proven experience managing external suppliers, vendors, or contractors independently, including high-volume outbound phone coordination
  • Hands-on financial coordination experience across one or more entities — expense management, budget tracking, and CPA/accounting liaison
  • Demonstrated track record of building operational workflows and systems from scratch in an unstructured, early-stage environment
  • Experience managing candidate pipelines end-to-end, including scheduling, follow-ups, and conducting screening calls
  • Proficiency using AI tools with strong prompting skills to produce polished, accurate written output
  • English at C1+ CEFR level for client-facing supplier and stakeholder calls

Nice-to-Have

  • Property management or real estate operations experience (contractor coordination, insurance, property taxes across multiple locations)
  • Sector exposure in energy, construction, infrastructure, or logistics
  • Multi-entity operations experience coordinating across a parent company and subsidiaries
  • Spanish/English bilingual capability
  • Prior use of a US phone number or VoIP service (e.g., Google Voice, Grasshopper) for outbound business calls

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for:

Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

  • Competitive Salary: Based on experience and skills

  • Remote Work: Fully remote—work from anywhere

  • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting

  • Generous PTO: In accordance with company policy

  • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

  • Direct Mentorship: Guidance from international industry experts

  • Learning & Development: Ongoing access to resources for professional growth

  • Global Networking: Connect with professionals worldwide

Our Recruitment Process

  1. Application
  2. Screening
  3. Skills Assessment
  4. Topgrading Interview
  5. Client Interview
  6. Job Offer
  7. Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.

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Operations Virtual Executive Assistant (Construction and/or Real Estate) at Fresh Prints

Manages executive operations, coordinates cross-functional projects, and drives accountability across teams for a VP of Services & Operations.

Mid Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote company with a global team based primarily in India and the Philippines.

At Frontier, we help high-growth companies build exceptional global teams. We recruit top talent and place them into long-term, full-time roles with leading startups across a wide range of industries. Our focus is on finding candidates who are not only highly skilled but also thrive in fast-paced, high-impact environments.

If you’re interested in a Frontier role and are selected to move forward, you’ll complete a practical skills assessment followed by interviews with our team and the client.

Think of us as your personal talent agent—and good luck with your application! 😊

Please note: To ensure we find the best fit, our hiring process begins with a practical skills assessment before interviews.

About the Client

Saltbox is on a mission to make the hardest parts of running a small business simple. The company provides flexible warehouse suites, office space, and logistics support that help eCommerce businesses grow and scale with confidence.

As Saltbox continues to expand across the United States, the Services & Operations team plays a critical role in driving strategic initiatives, supporting operational excellence, and ensuring seamless execution across multiple business functions.

The company is seeking an experienced, highly organized, and proactive Virtual Executive Assistant to support the VP of Services & Operations. This role is ideal for someone who thrives in a fast-paced environment, anticipates needs before they arise, and serves as a trusted operational partner to executive leadership.

Role Overview

As the Virtual Executive Assistant, you will be the primary support partner to the VP of Services & Operations, helping manage a dynamic and constantly evolving workload. This role extends beyond traditional executive support—you’ll coordinate projects, manage executive operations, drive accountability across teams, and ensure priorities move forward efficiently.

Success in this role requires exceptional organizational skills, strong business judgment, excellent communication, and the ability to manage multiple high-priority initiatives simultaneously. You’ll work closely with internal stakeholders, external partners, and cross-functional teams to help keep projects on track while enabling the executive to focus on strategic priorities.

Experience supporting executives in construction, real estate, facilities, property management, or project-driven operational environments will be highly valued.

Key Responsibilities

Executive Calendar & Meeting Management

  • Own and manage the executive’s calendar, balancing competing priorities while protecting strategic focus time
  • Coordinate meetings across multiple stakeholders and time zones
  • Anticipate scheduling conflicts and proactively resolve them
  • Prepare agendas, briefing materials, and supporting documentation before meetings
  • Ensure the executive is informed, prepared, and operating efficiently throughout each day

Meeting Management & Executive Follow-Up

  • Utilize Fireflies or similar AI-powered meeting assistants to capture meeting transcripts
  • Convert discussions into concise summaries, action items, and executive briefs
  • Organize documentation and meeting records across internal systems
  • Track follow-ups, commitments, and deadlines to ensure timely completion
  • Drive accountability by following up with stakeholders on outstanding action items

Inbox & Executive Communications

  • Manage and prioritize incoming email communications
  • Draft professional correspondence on behalf of the executive
  • Identify urgent matters requiring immediate attention
  • Maintain a highly organized inbox and ensure timely responses
  • Support clear communication across internal teams, external partners, and leadership

Project Coordination & Operational Support

  • Coordinate multiple operational initiatives simultaneously while tracking progress against deadlines
  • Maintain project trackers, timelines, and priority lists
  • Monitor milestones and proactively identify risks or blockers
  • Coordinate with cross-functional teams, vendors, consultants, and external partners
  • Prepare executive status updates, reports, and project summaries
  • Ensure action items remain on schedule and stakeholders remain aligned

Travel & Expense Management

  • Coordinate domestic travel arrangements, including flights, accommodations, transportation, and itineraries
  • Manage schedule changes and travel adjustments as needed
  • Maintain organized travel documentation and itineraries
  • Process and reconcile expense reports and receipts
  • Ensure compliance with company policies and reporting requirements

Executive Operations & Administrative Support

  • Support weekly planning, prioritization, and operational planning sessions
  • Organize documentation, trackers, and executive resources
  • Manage recurring administrative processes and reminders
  • Serve as a trusted operational partner for executive support and coordination
  • Continuously improve workflows and identify opportunities to increase operational efficiency

What We’re Looking For

  • 5+ years of experience supporting senior executives, founders, or leadership teams in fast-paced organizations
  • Previous experience as an Executive Assistant, Virtual Executive Assistant, Executive Operations Coordinator, Executive Business Partner, or similar role
  • Demonstrated ability to manage complex calendars, shifting priorities, and competing deadlines
  • Strong project coordination experience with multiple concurrent initiatives
  • Exceptional organizational, planning, and time management skills
  • Outstanding written and verbal English communication skills
  • Strong attention to detail with excellent follow-through
  • Ability to anticipate executive needs and exercise sound judgment with minimal supervision
  • Experience handling confidential information with professionalism and discretion
  • Comfortable working independently in a fully remote environment
  • Advanced proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets)
  • Experience using AI meeting assistants such as Fireflies or similar tools
  • Familiarity with project management platforms such as Asana, ClickUp, Notion, Monday.com, Jira, or similar collaboration tools

Preferred Qualifications

  • Experience supporting executives in construction, real estate, facilities, property management, engineering, architecture, or project-driven operational environments
  • Experience supporting executives within fast-growing startups or scaling organizations
  • Strong background coordinating cross-functional operational projects
  • Experience working with vendors, contractors, consultants, or external partners
  • Familiarity with workflow automation and AI-powered productivity tools
  • Experience managing executive travel and expense reporting

Additional Details

  • Fully Remote
  • Full-Time Position
  • Reports directly to the VP of Services & Operations
  • Meaningful overlap with U.S. business hours required
  • Long-term opportunity with strong growth potential
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Operations Senior Channel Revenue Operations - India at JumpCloud

Designs and owns channel partner operations processes, manages PRM platforms and reporting infrastructure, and serves as strategic operational leader for VAR/MSP/Distributor ecosystem.

Senior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

All roles at JumpCloudÂŽ are Remote unless otherwise specified in the Job Description.

About JumpCloudÂŽ

JumpCloudÂŽ is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

Overview

We are seeking a seasoned, strategic Channel Revenue Operations leader to serve as a senior individual contributor embedded in our Channel & Partner business. This role is the operational backbone of our VAR, MSP, and Distributor ecosystem — responsible for owning the processes, data frameworks, reporting infrastructure, and systems that drive partner-led revenue. The ideal candidate has already built and scaled channel operations programs from the ground up, and brings deep, hands-on experience with PRM platforms (specifically Impartner and Crossbeam), Salesforce, and cross-functional collaboration with Analytics and Enterprise Systems teams. This is not a learning role — you will come in as a domain expert and function as a strategic partner to Channel leadership and GTM stakeholders from day one.

Roles & Responsibilities

Channel Process Design & Ownership

  • Design, build, and own end-to-end operational processes for the Channel business — including partner onboarding, deal registration, co-sell workflows, partner tiering, and MDF/incentive management.

  • Define and document standard operating procedures (SOPs) for all partner-facing and internal channel processes, ensuring scalability and cross-functional alignment across Sales, Finance, and Marketing.

  • Proactively identify bottlenecks in the partner lifecycle (sourced, influenced, co-sell) and implement durable, scalable solutions — not workarounds.

  • Partner with Channel leadership to build operational frameworks that support VAR, MSP, and Distributor segmentation strategies.

Reporting & Analytics

  • Define the reporting requirements for the Channel business in partnership with Analytics — covering pipeline, partner-sourced vs. influenced revenue, partner health scores, deal registration conversion, and program ROI.

  • Build and maintain Channel GTM performance dashboards that give leadership real-time visibility into partner activity, pipeline contribution, and attainment.

  • Translate complex channel data into clear, executive-ready insights and recommendations. Own the cadence of business review reporting packages for the Channel organization.

  • Serve as the subject matter expert and primary liaison to the Analytics team for all channel data modeling, attribution logic, and reporting infrastructure builds.

PRM & GTM Systems Management

  • Own the administration, configuration, and strategic roadmap of Impartner as the primary PRM platform — including partner portal design, deal registration workflows, certification tracking, and MDF management.

  • Leverage Crossbeam to manage partner ecosystem intelligence, account mapping, and co-sell opportunity identification. Drive adoption and process integration of Crossbeam data into Salesforce and partner workflows.

  • Serve as the Channel operations lead in Salesforce — maintaining partner account hierarchies, channel opportunity structures, attribution models, and partner-related process automation.

  • Partner closely with the Enterprise Systems team to scope, prioritize, and deliver systems enhancements that support channel operations. Translate business requirements into clear technical specs and serve as the channel SME throughout implementation.

  • Evaluate and guide the adoption of additional GTM tools that enhance channel efficiency and visibility.

Cross-Functional Partnership

  • Act as the primary RevOps partner to the Channel & Alliances leadership team, providing strategic operational guidance on partner program design, capacity planning, and go-to-market coverage.

  • Partner with Finance on channel compensation and partner incentive structures — providing operational context, data, and process support to inform quota/attainment frameworks for channel-focused sellers.

  • Work with Marketing on partner co-marketing workflows, MDF program governance, and lead routing logic for partner-sourced demand.

  • Drive alignment with the broader Revenue Operations team to ensure channel data, processes, and reporting integrate cleanly with the wider GTM operating model.

Planning & Governance

  • Support annual and quarterly planning cycles for the Channel business — including partner segment capacity modeling, coverage planning, and revenue goal-setting.

  • Establish and enforce governance for partner rules of engagement, deal registration policies, revenue attribution, and conflict resolution processes.

  • Audit partner attainment assignments and compensation calculations on a monthly basis; prepare Channel performance reporting packages for executive review.

Enablement Partnership

  • Partner with the Enablement team to identify and articulate training needs for Channel teams and partners — including new process rollouts, system updates, and program changes. You will define what needs to be communicated and why; Enablement will own the delivery.

  • Act as the escalation point for complex channel system and process issues, driving timely and effective resolution.

You Have:

  • 8-10+ years in Revenue Operations, Sales Operations, or Channel Operations, with the majority of that experience focused on partner/channel GTM motions.

  • Demonstrated, hands-on experience building channel operations programs from scratch — including process design, reporting frameworks, and systems configuration — for VAR, MSP, and/or Distributor businesses.

  • Deep expertise with Impartner (PRM administration, portal configuration, deal registration, MDF workflows) and Crossbeam (account mapping, co-sell workflows, ecosystem data integration).

  • Advanced Salesforce proficiency — including partner account structures, opportunity management, process automation, and reporting — with experience managing channel-specific Salesforce configurations.

  • Proven track record collaborating with Analytics and Enterprise Systems teams to define requirements and deliver reporting infrastructure and systems enhancements. You know how to translate business needs into technical specs and hold cross-functional partners accountable.

  • Strong command of data analysis tools (Excel/Google Sheets, BI platforms) with the ability to build and maintain complex operational models and dashboards.

  • Experience supporting channel compensation and incentive programs in partnership with Finance — including familiarity with MDF program structures, partner tier frameworks, and attainment tracking.

  • Excellent communication and executive presence — you can distill complex operational data into clear recommendations for senior leadership and influence without direct authority.

  • Proven ability to manage multiple concurrent workstreams in a fast-paced, high-growth environment with a bias toward action and structure.

#LI-

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language:

JumpCloudŽ has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloudŽ, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO

Please submit your rÊsumÊ and brief explanation about yourself and why you would be a good fit for JumpCloudŽ.  Please note JumpCloudŽ is not accepting third party resumes at this time.

JumpCloudÂŽ is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”

#LI-Remote #BI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.

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Operations Lead, Cloud Operations Engineering at MongoDB

Lead Cloud Operations Engineering team building internal tools, monitoring systems, and managing incident response while mentoring engineers and driving operational efficiency.

Lead Hybrid Posted 1 day ago RemoteFirstJobs Product
What this role involves

Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases, and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.

We are looking for a Lead with strong technical leadership experience as well as technical depth who is looking to collaborate closely with Cloud Operations Engineering Management in building and maintaining a high-performing team that delivers high quality outcomes while fostering psychological safety and professional growth.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Core responsibilities

  • Team leadership: partner with and assist COE Management with the tasks of providing ongoing technical feedback to engineers, support their growth and creating an inclusive team environment
  • Execution and delivery: play a key role in guiding team members through project deliverables ensuring high quality outcomes while also assisting in meeting or resetting timelines when required
  • Time management: between assisting team members with day to day tasks ranging from incident to project management
  • Cross-functional collaboration: work closely with Product, Technical Services and R&D to surface team’s pain points and drive alignment with the goal of providing an excellent user experience to the end customer
  • Coordinate with Lead counterparts within Cloud Operations as well as Technical Services to ensure our uptime guarantees to the MongoDB Atlas customer base
  • Assist and collaborate with the team on scoping, designing, deploying and ongoing maintenance of systems that focus on reducing mean time to resolve customer incidents
  • Detect opportunities for streamlining the team’s day to day work by introducing and implementing opportunities for automation or time saving tooling
  • Coordinate and participate in weekly on-call rotation, where you will handle short term customer incidents

Requirements

  • Strong leadership skills, with hands-on experience in similar roles working in small to mid sized Engineering Teams in a rapid-growth environment
  • Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments
  • Experience supervising, leading and monitoring progress of Software Development projects
  • Patience, empathy, and a genuine desire to help others
  • Excellent communication skills, both written and verbal
  • Ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
  • Experience with being an oncall DevOps, SRE, or Cloud Operations engineer
  • Expertise with Linux system administration and networking technologies
  • Knowledge of database and distributed system operations and concepts
  • Knowledgeable about a wide range of web and internet technologies
  • Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
  • Experience in monitoring, system performance data collection and analysis, and reporting
  • Capability to write programs/scripts to solve both short-term systems problems and long term strategic objectives for the Atlas product
  • A CS/CE degree or equivalent experience
  • At least 2 of the following programming languages: Java, Go, Python, Typescript
  • A keen interest in learning new skills and competencies

Expectations and success profile:

  • Deliver strong results through the team, not just through individual output
  • Raise the team’s performance and efficacy while coaching and working alongside the team members
  • Create clarity in ambiguous situations while also keeping stakeholders aligned
  • Partner with the Cloud Operations Engineering regional Manager in ensuring operational minimums are met, high technical quality is maintained and the team operates within realistic and reasonable workload parameters

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273493472

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