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Description

Job Summary

The Director, Service and Delivery is responsible for leading Service Enablement, a multi-function connector organization that prepares Services to implement, support, and scale product releases across regions. This role owns Services release readiness and leads Release Readiness, Manufacturing, SRE, Technical Writing, Technical Training, and related enabling-technology work, partnering with Implementation, Support, Product, and Development so documentation, training, tooling, and operational readiness are in place before customer availability.

Essential Duties and Responsibilities

•  Own the program that confirms Services organizational readiness for each release, coordinating work across Implementation, Support, Product, and Development.

• Ensure every release has a documented readiness review with Services sign-off before customer availability.

• Lead, coach, and develop the Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams, including priorities, owners, staffing plans, performance management, and hiring.

• Secure capacity and timing from regional implementation and support leaders when enablement work draws on resources outside the department.

• Ensure technical documentation and training are complete, accurate, and available on schedule for releases and product transitions.

• Partner with Product on customer needs during end-of-life periods, including documented specifications and contract language for exceptions.

• Oversee enabling technologies such as SRE tooling and Jira Service Management so stakeholder needs are incorporated into solutions.

• Work with Strategic Account teams to turn customer and escalation insights into readiness improvements.

• Align readiness plans with business priorities and represent Service Enablement in Services leadership forums.

• Manage planning, budgeting, and vendor or contractor needs for assigned enablement functions.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above.  Other functions may be assigned and management retains the right to add or change duties at any time.

Requirements

Minimum Qualifications, Education and Experience

• Bachelor’s degree in a technical or business field, or equivalent professional experience (required).

• 10+ years of experience in software or healthcare technology services (required).

• 5+ years leading managers or multi-function teams (required).

• Proven program management across release readiness, implementation, support, or operations (required).

• Experience leading technical documentation, training, or customer enablement functions (required).

• Ability to lead through influence across teams that do not report directly (required).

• Strong planning, budgeting, and vendor or contractor management skills (required).

• Clear written and verbal communication with executives, customers, and technical staff (required).

• Preferred: Networking expertise relevant to Services and Development environments.

• Preferred: Familiarity with medical imaging, radiology, or clinical software, including on-premise and hosted deployments.

• Preferred: Experience with site reliability engineering and remote support models.

• Preferred: Experience managing hardware lifecycle, manufacturing handoffs, or end-of-life transitions.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

• Follows all local, regional and country laws concerning employment.

• Follows all DeepHealth policies and procedures.

• Follows data privacy, compliance, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.

• Completes job responsibilities in a quality and timely manner.

Travel

This position may require occasional travel.

Working Environment

Remote (United States).

Physical Demands

The employee must be able to perform the essential duties and responsibilities of the position, with or without reasonable accommodation.

Salary:

Dependent Upon Experience:

160,000-200,000 USD

Steer offers a suite of software tools for today’s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop’s website and Google Business Profile.

About the Role

As Head of Revenue Operations, you will build, optimize, and scale the operational, data, and technology foundation across our entire go-to-market organization—including Sales, Marketing, Customer Success, Finance, and Partnerships. Reporting directly to executive leadership, your mission is to transform our systems, billing infrastructure, reporting, and GTM strategy into a clear, high-performing growth engine.

You will lead a small but high-impact RevOps team (2 direct reports) while personally owning the architecture and execution of our RevTech stack (including HubSpot and Chargebee), lead management, funnel optimization, enablement and ramp, and AI deployment. This is not a traditional admin role—we are looking for a builder, strategic systems architect, and AI-forward operator who rationalizes existing tools before adding new ones, replaces manual reporting with automated signal, and shortens new-hire time-to-productivity as a core business metric.

This role is 100% remote and available to US-based candidates.

You Are

• An Operational Builder & AI-Forward Architect: Highly organized and system-minded, you thrive on taking complex, disconnected processes and building simple, scalable workflows. You actively identify, test, and deploy AI tools and automated knowledge systems to eliminate manual work and boost team productivity.
• A Strategic Systems Thinker: You look beyond basic CRM administration to understand broader business goals, connecting executive priorities to billing infrastructure, tech stack rationalization, and RevOps strategy.
• A Hands-On Problem Solver: You balance executive strategy with technical execution—equally comfortable presenting to leadership or personally building automations, forecasting models, and CRM workflows.
• A Growth & Ramp Driver: You view new-hire time-to-productivity as a business metric, using automated measurement, early success signals, and modern systems to ramp revenue teams faster.
• A Collaborative Leader: You manage, mentor, and elevate a team of RevOps professionals while bridging the gap between technical data systems and business leadership to align GTM operations.

You Will

• Own Revenue Systems, Billing Infrastructure & AI Innovation: Lead full ownership and architecture of core revenue systems (HubSpot, Chargebee, and broader RevTech). Continuously inspect, consolidate, and optimize current platforms before evaluating new spend. Build advanced automation workflows across Marketing, Sales, CS, Finance, and Partnerships, and deploy AI tools (such as living AI knowledge bases/Claude skills libraries) to streamline operations.
• Drive Enablement, Ramp & Team Productivity: Own new-hire ramp time with a clear, measurable path to reduction. Design onboarding, coaching, and exception-based reporting workflows that run through systems rather than headcount. Partner with Sales leadership on structural changes (comp design, team placement) that raise pipeline productivity per rep.
• Optimize Funnel Performance & Revenue Intelligence: Diagnose pipeline leaks and conversion bottlenecks across all channels. Build executive dashboards, forecasting models, and predictive analytics to improve speed-to-lead, decision-maker contact rates, expansion efficiency, and retention outcomes. Ground all recommendations in data first.
• Lead Data Strategy & Governance: Define how data is captured, structured, and managed across the customer lifecycle, improving CRM hygiene, billing accuracy, reporting integrity, and system interoperability.
• Manage & Develop the RevOps Team: Lead, hire, and mentor 2 direct reports. Build a culture of innovation, systems thinking, accountability, and technical excellence, raising team competency across AI, automation, and systems architecture.
• Partner Cross-Functionally: Collaborate closely with Sales, Marketing, CS, Finance, Product, and Executive Leadership to support product-led growth (PLG) motions, upgrade paths, monetization strategies, and long-term GTM infrastructure.

You Have

Must Have

• RevOps Leadership Experience: 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement, with proven experience leading teams or major strategic initiatives.
• Systems & Tech Stack Mastery: Deep expertise configuring and managing HubSpot, along with strong experience in billing/subscription management platforms (Chargebee or similar) and operational architecture.
• AI & Automation Curiosity: Hands-on track record implementing modern automation tools and proactive experience deploying AI solutions (including AI-powered knowledge or enablement systems).
• Enablement & Ramp Ownership: Experience owning, measuring, or influencing new-hire ramp time and onboarding outcomes as core operational metrics.
• Data & Analytics Proficiency: Strong analytical background with direct experience querying raw data, building forecasting models, and designing board-level/executive dashboards (SQL, BI tools, or advanced analytics platforms).
• Stack Rationalization Skills: Proven track record evaluating, consolidating, or replacing major GTM and business software platforms.

Nice to Have

• Billing Operations: Direct experience with Chargebee, subscription management, and revenue recognition workflows.
• Product-Led Growth (PLG): Experience supporting PLG motions, automated upgrade paths, and expansion loops.
• Early-Stage / High-Growth Scaling: Experience scaling a RevOps function in a fast-growing SaaS tech company.
• Multi-Segment GTM: Background supporting multi-segment environments (SMB, Mid-Market, and Enterprise).
• Marketing Attribution & Demand Gen: Deep understanding of marketing attribution models and demand generation tech stacks.

Interview Process

• Initial Screen: 30 min with the Lead Recruiter
• Hiring Manager Interview: 45 min with the CRO
• Problem Solving Interview & Executive interview : 60 min with the Director of People & 45 min with the CEO
• Case Study Presentation: 60 min with the CRO & CFO

We Offer

• 100% remote work environment
• Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
• Equity package
• Flexible PTO with a 15-day minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment stipend
• Chance to work with the latest technology and AI tools
• A collaborative, high-ownership culture with clear opportunities for career growth

Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.

We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn’t define your potential to thrive and enrich our culture. Even if you don’t meet every requirement, we invite you to apply.

Description

Job Summary

The Director, Service and Delivery is responsible for leading Service Enablement, a multi-function connector organization that prepares Services to implement, support, and scale product releases across regions. This role owns Services release readiness and leads Release Readiness, Manufacturing, SRE, Technical Writing, Technical Training, and related enabling-technology work, partnering with Implementation, Support, Product, and Development so documentation, training, tooling, and operational readiness are in place before customer availability.

Essential Duties and Responsibilities

•  Own the program that confirms Services organizational readiness for each release, coordinating work across Implementation, Support, Product, and Development.

• Ensure every release has a documented readiness review with Services sign-off before customer availability.

• Lead, coach, and develop the Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams, including priorities, owners, staffing plans, performance management, and hiring.

• Secure capacity and timing from regional implementation and support leaders when enablement work draws on resources outside the department.

• Ensure technical documentation and training are complete, accurate, and available on schedule for releases and product transitions.

• Partner with Product on customer needs during end-of-life periods, including documented specifications and contract language for exceptions.

• Oversee enabling technologies such as SRE tooling and Jira Service Management so stakeholder needs are incorporated into solutions.

• Work with Strategic Account teams to turn customer and escalation insights into readiness improvements.

• Align readiness plans with business priorities and represent Service Enablement in Services leadership forums.

• Manage planning, budgeting, and vendor or contractor needs for assigned enablement functions.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above.  Other functions may be assigned and management retains the right to add or change duties at any time.

Requirements

Minimum Qualifications, Education and Experience

• Bachelor’s degree in a technical or business field, or equivalent professional experience (required).

• 10+ years of experience in software or healthcare technology services (required).

• 5+ years leading managers or multi-function teams (required).

• Proven program management across release readiness, implementation, support, or operations (required).

• Experience leading technical documentation, training, or customer enablement functions (required).

• Ability to lead through influence across teams that do not report directly (required).

• Strong planning, budgeting, and vendor or contractor management skills (required).

• Clear written and verbal communication with executives, customers, and technical staff (required).

• Preferred: Networking expertise relevant to Services and Development environments.

• Preferred: Familiarity with medical imaging, radiology, or clinical software, including on-premise and hosted deployments.

• Preferred: Experience with site reliability engineering and remote support models.

• Preferred: Experience managing hardware lifecycle, manufacturing handoffs, or end-of-life transitions.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

• Follows all local, regional and country laws concerning employment.

• Follows all DeepHealth policies and procedures.

• Follows data privacy, compliance, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.

• Completes job responsibilities in a quality and timely manner.

Travel

This position may require occasional travel.

Working Environment

Remote (United States).

Physical Demands

The employee must be able to perform the essential duties and responsibilities of the position, with or without reasonable accommodation.

Salary:

Dependent Upon Experience:

160,000-200,000 USD

Discover your 100% YOU with MicroSourcing! Position: Implementation Specialist Work setup & shift: Remote | Day Shift Why join MicroSourcing?

Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.

Position Summary

Material Bank is seeking a Director of Operations to lead our highly automated Olive Branch distribution center. This leader is accountable for end-to-end fulfillment across multiple business lines and a shared inventory of hundreds of thousands of SKUs, including inbound, inventory, picking, packing, shipping, transportation, labor, quality, safety, automation, and supporting systems. The role combines hands-on floor leadership, data-driven decision making, strategic technology initiatives, and development of a strong management team.

What You’ll Do

Operations & Service Delivery

• Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met.
• Oversee fulfillment for member sampling, e-commerce, and third-party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans for promotions and peak periods.
• Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs.
• Act as a senior operational contact for key partners and clients, resolving service issues and maintaining SLAs.
• Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption.

Inventory, Transportation & Financial Performance

• Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment.
• Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements.
• Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships.
• Prioritize and deliver process and labor improvements with measurable, recurring savings.

Automation, Systems & Continuous Improvement

• Lead operational use of robotics and automation, including AMRs, and evaluate emerging solutions such as goods-to-person systems.
• Own operational requirements for WMS and related WES/WCS systems; partner on vendor evaluations, capital business cases, ROI analysis, pilots, and rollouts, holding technology and automation partners accountable for performance.
• Drive standard work, SOP compliance, process mapping, root-cause analysis, and quality standards across fulfillment processes, packaging, inventory handling, and facility conditions.
• Maintain a strong safety culture and compliance with OSHA and applicable requirements.

Leadership, Data & Culture

• Lead, recruit, coach, and develop Operations Managers, Supervisors, Team Leads, and hourly associates across shifts, building leadership depth, engagement, and retention.
• Establish daily operating rhythms and KPI dashboards covering service, quality, cost, productivity, and safety; use data to drive timely decisions.
• Promote practical adoption of AI and technology for reporting, analysis, documentation, and operational decision making.
• Build succession depth and a culture of ownership, accountability, respect, and continuous improvement.

What You’ll Bring

Required

• 10+ years of experience in distribution, fulfillment, supply chain, or a related field, including 7+ years managing teams, managers, and multi-shift operations.
• Experience owning operating budgets, cost-per-unit or labor productivity metrics, and high-volume WMS-enabled operations with robotics or automation.
• Experience managing parcel and freight operations and carrier relationships.
• Strong analytical capability, advanced Excel skills, and familiarity with BI/reporting tools; openness to AI and emerging technologies.
• Strong leadership, attention to detail, proactive problem solving, and ability to manage competing priorities in time-sensitive environments.
• Availability to work nonstandard hours, including peak periods; ability to lift up to 25 pounds regularly.

Preferred

• Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or a related field; MBA a plus.
• Experience in multi-client 3PL, e-commerce, or small-parcel/sample fulfillment.
• Experience with WMS or automation implementations, vendor RFPs, and capital investment cases.
• Knowledge of international shipping and customs, especially Canada and the UK.
• Experience managing staffing agencies or labor partners.
• Lean, Six Sigma, or related continuous improvement training or certification.

What you’ll get from us:

• Our people : We are a growth-driven team that values efficiency, builds smart automation, operates in small empowered teams, and moves quickly from idea to execution.
• Relaxation and Celebrations : Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect).
• Health Benefits : We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program.
• Plan for your Retirement : 401(k) eligible after your first 90 day’s employed!
• Giving Back : We sponsor multiple events throughout the year to help out our communities.
• Growth : We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!
• Flexible Work Schedules : With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.

Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.

Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.

Position Summary

Material Bank is seeking a Director of Operations to lead our highly automated Olive Branch distribution center. This leader is accountable for end-to-end fulfillment across multiple business lines and a shared inventory of hundreds of thousands of SKUs, including inbound, inventory, picking, packing, shipping, transportation, labor, quality, safety, automation, and supporting systems. The role combines hands-on floor leadership, data-driven decision making, strategic technology initiatives, and development of a strong management team.

What You’ll Do

Operations & Service Delivery

• Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met.
• Oversee fulfillment for member sampling, e-commerce, and third-party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans for promotions and peak periods.
• Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs.
• Act as a senior operational contact for key partners and clients, resolving service issues and maintaining SLAs.
• Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption.

Inventory, Transportation & Financial Performance

• Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment.
• Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements.
• Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships.
• Prioritize and deliver process and labor improvements with measurable, recurring savings.

Automation, Systems & Continuous Improvement

• Lead operational use of robotics and automation, including AMRs, and evaluate emerging solutions such as goods-to-person systems.
• Own operational requirements for WMS and related WES/WCS systems; partner on vendor evaluations, capital business cases, ROI analysis, pilots, and rollouts, holding technology and automation partners accountable for performance.
• Drive standard work, SOP compliance, process mapping, root-cause analysis, and quality standards across fulfillment processes, packaging, inventory handling, and facility conditions.
• Maintain a strong safety culture and compliance with OSHA and applicable requirements.

Leadership, Data & Culture

• Lead, recruit, coach, and develop Operations Managers, Supervisors, Team Leads, and hourly associates across shifts, building leadership depth, engagement, and retention.
• Establish daily operating rhythms and KPI dashboards covering service, quality, cost, productivity, and safety; use data to drive timely decisions.
• Promote practical adoption of AI and technology for reporting, analysis, documentation, and operational decision making.
• Build succession depth and a culture of ownership, accountability, respect, and continuous improvement.

What You’ll Bring

Required

• 10+ years of experience in distribution, fulfillment, supply chain, or a related field, including 7+ years managing teams, managers, and multi-shift operations.
• Experience owning operating budgets, cost-per-unit or labor productivity metrics, and high-volume WMS-enabled operations with robotics or automation.
• Experience managing parcel and freight operations and carrier relationships.
• Strong analytical capability, advanced Excel skills, and familiarity with BI/reporting tools; openness to AI and emerging technologies.
• Strong leadership, attention to detail, proactive problem solving, and ability to manage competing priorities in time-sensitive environments.
• Availability to work nonstandard hours, including peak periods; ability to lift up to 25 pounds regularly.

Preferred

• Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or a related field; MBA a plus.
• Experience in multi-client 3PL, e-commerce, or small-parcel/sample fulfillment.
• Experience with WMS or automation implementations, vendor RFPs, and capital investment cases.
• Knowledge of international shipping and customs, especially Canada and the UK.
• Experience managing staffing agencies or labor partners.
• Lean, Six Sigma, or related continuous improvement training or certification.

What you’ll get from us:

• Our people : We are a growth-driven team that values efficiency, builds smart automation, operates in small empowered teams, and moves quickly from idea to execution.
• Relaxation and Celebrations : Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect).
• Health Benefits : We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program.
• Plan for your Retirement : 401(k) eligible after your first 90 day’s employed!
• Giving Back : We sponsor multiple events throughout the year to help out our communities.
• Growth : We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!
• Flexible Work Schedules : With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.

Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.

We are looking to hire ambitious entrepreneurs to start and scale their own startups.

The Role The Director, Revenue Systems is responsible for the strategy, architecture, governance, and optimization of Wpromote’s revenue technology ecosystem. As an individual contributor, you will optimize and scale systems,...

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Vice President, Procurement position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

\*\*\* At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The Vice President, Procurement is New Era Technology’s first enterprise procurement leader and will build and lead a centralized procurement function across all entities, regions and business lines. Reporting to the CFO, this role will establish procurement strategy, policy and governance; lead strategic sourcing and category management; develop supplier partnerships; and oversee a hybrid team of internal and outsourced resources. The Vice President, Procurement will partner with Finance, IT, Operations and business leaders to deliver cost-effective, compliant and scalable purchasing that supports company growth.

PRIMARY DUTIES:

• Build and lead the retained procurement organization, including the Director of Procurement Operations, category managers and a Contracts / CLM Manager; transition buying roles from acquired entities into the centralized model.
• Evaluate, select and contract the outsourced/offshore execution partner; define retained-versus-outsourced scope, service-level agreements (SLAs) and the transition plan, and manage ongoing partner performance.
• Implement a single enterprise source-to-pay process, purchasing policy and intake process, bringing regional purchasing, including Brazil and Mexico, into the enterprise model.
• Enforce delegation of authority through preventive, system-based controls, including corporate card and off-PO spend; partner with the Controller, Accounts Payable and Treasury on vendor-master and banking-detail changes.
• Own enterprise vendor-master and contract standards, including a central contract repository and renewal calendar; partner with General Counsel and GRC on third-party risk.
• Develop category strategies for IT hardware, software and SaaS, telecom, distribution, field-services subcontracting and indirect spend; consolidate supplier contracts into enterprise agreements with improved pricing, terms and rebates.
• Define the procurement charter for internal-use purchasing (CIO) and customer-facing/resale purchasing (CTO), including an escalation path for shared vendors.
• Shape procurement systems requirements as part of the Business Central and ConnectWise consolidation, spend-management platform and contract repository.
• Build the enterprise spend cube, dashboards and KPIs; report performance and compliance to the CFO and executive team, ensuring reported benefits are validated by Finance.

EXPERIENCE:

• 15+ years of procurement or supply chain experience, including at least 7 years leading procurement teams at director level or above.
• Proven record of building or centralizing procurement in a multi-entity organization, ideally one grown through acquisitions.
• Direct experience designing and managing a hybrid model with an outsourced or offshore procurement partner, including SLA definition, transition and ongoing governance.
• Strong technology category experience, including IT hardware, software and SaaS, telecom, and technology distribution (e.g., national/global IT distributors and OEM partner programs).
• Track record of supplier consolidation and negotiating enterprise agreements, pricing, terms and rebate programs.
• Working knowledge of source-to-pay controls, including delegation of authority, vendor-master governance, segregation of duties and fraud prevention.
• Experience implementing or optimizing procurement and ERP systems, spend analytics and contract lifecycle management tools.
• Experience leading across U.S. and international operations, including Latin America.
• Background in an IT solutions provider, systems integrator, value-added reseller or managed services company, with exposure to purchasing for internal use and customer resale.
• PREFERRED: Experience in a private equity-backed or high-growth environment with a defined value-creation timeline.
• PREFERRED: Familiarity with Microsoft Dynamics Business Central, ConnectWise, Power BI / Fabric or comparable platforms.
• PREFERRED: Exposure to third-party risk management frameworks (e.g., ISO 27036, NIST SP 800-161) and ESG supply-chain reporting.

LANGUAGE SKILLS: Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.

REQUIRED EDUCATION / CERTIFICATIONS: Bachelor’s degree in business, supply chain, finance or a related field. MBA and/or professional certification (CPSM, CIPS, CPM) preferred.

PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment, including repetitive motions such as typing, scrolling, and mouse use. Ability to communicate effectively and understand verbal communication in person, by telephone, and through video conferencing or other remote communication tools. Ability to view and read information on computer screens and printed materials, including the ability to adjust focus. The position requires prolonged periods of computer use and viewing a computer screen.

WORK ENVIRONMENT: U.S.-based role with travel to U.S. and international sites.

EXPECTED HOURS OF WORK: This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required.

TRAVEL: Travel to U.S. and international sites is expected; frequency to be confirmed.

SALARY:  $225,000 - $250,000 + annual bonus

#LI-DL1

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come...

Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come...

We Make Remote Work Remarkable • TopTalent from LatAm Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around...

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2026, we’ve contributed over $20 million AUD to this mission. Basically, we’re really good at making it easy to do good.

We operate scaling businesses in the UK, US, Australia and Canada, with our amazing team based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

Delivering a bulky box of toilet paper from our warehouse to a customer’s doorstep is a complex operational challenge, and one of our biggest levers for environmental impact. The way we architect our global logistics network will define our sustainability footprint, customer experience, and commercial strength - which means donations - in a major way.

That is why this role exists. As our new Head of Global Logistics, you will take end-to-end ownership of warehousing and last-mile delivery across Australia, the US, the UK and Europe, while guiding expansion into scaling markets like Canada. Reporting to our Chief Supply Chain Officer and partnering closely with our GM of Supply Chain Operations, you will lead established regional Logistics Managers, their teams and partners across UK, Ireland, Europe, USA, Canada and Australia. Your mission: elevate their strong existing local foundations  into a unified global strategy, sharpening commercial rigor and setting a clear trajectory for the function that meets the needs of our hugely ambitious next phase of global growth.

If you worked here this past month, here are some things you might have been involved in:

• Supported the expansion of our UK 3PL model, including contracting and integrating our new partner, with no gap in service for customers
• Shaped the logistics design for a major retail growth push in the USA, and help build the commercial models for an upcoming US retail range review
• Partnered with Finance on our reporting architecture, and explored how AI can give us deeper insight into cost drivers
• Supported your in-market team through a major carrier RFP and negotiation, then took the Exec team through the final decision criteria, showing how the decision ladders to our 5-year strategy and what our volume growth and partnership mean for us and the partner.
• Coached your team through a rate review negotiation with an existing 3PL
• Coached regional leads as they build business cases, such as expanding a dedicated, branded electric vehicle fleet for last-mile delivery
• Brought the logistics cost perspective into product design conversations with our commercial team, such as the cost impact of pack size, before the design is locked
• Identified AI optimisation opportunities across your team and across our global tech stack

Let’s talk about you

You think in cost per order, not cost per truck.

You understand the economics of last mile delivery and warehousing at a level that goes deep into the cost drivers and market economics. You can decompose cost per order into its levers, model what a network design choice does to it, build a capital business case, and walk into a carrier negotiation with a genuine point of view on the other side’s cost structure. You’ve made structural calls before; aggregator versus direct, make versus buy, whether an automation investment stacks up, and you’ve lived with the consequences. You can hold a five-year view and a next-quarter view at the same time, and you drive a metrics and insight led culture across your teams and partnerships.

You lead leaders, and you play well with peers.

Leading three established regional Logistics Managers across distinct global markets, your mission is to empower local ownership while providing a unified global vision, commercial rigor, and clear operational standards. You excel at coaching high-performing talent, keeping senior team members challenged, engaged, and motivated. Partnering closely alongside a GM-level peer, you bring a proactive, relationship-first approach to align shared outcomes, establish clear boundaries, and build strong cross-functional partnerships

You build with AI, you don’t just use it.

You lead and inspire your team to design workflows and processes that make them  faster and more capable, building a culture of learning, testing and documenting AI-enabled ways of working. The outcomes you seek are those that make your team or partners faster and more capable. You also think through the architecture needed to unlock our next level of AI and technology. You know where human judgement has to stay in the loop and are able to lead our team through the transformations that lie ahead with empathy and care.

You give a crap. Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the high standards of social and environmental impact. We’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly. That’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (over 90%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

OverviewDigital Harbor Foundation is dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone.

We are looking to hire ambitious entrepreneurs to start and scale their own startups.

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