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Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

We’re looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. You’ll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market. As Nextiva continues moving up-market, you’ll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations.

What You’ll Do:

• Own the product strategy, roadmap, and business outcomes for Nextiva’s mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators.
• Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research.
• Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools.
• Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption.
• Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems.
• Drive product launches and adoption strategies that support Nextiva’s growth in the mid-market segment.
• Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions.Collaborate with Sales, Marketing, and Customer Success teams to communicate product vision, roadmap priorities, and customer value.
• Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations.
• Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience.

About You:

Required Qualifications

• 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery.
• Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows.
• Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.
• Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights.
• Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations.
• Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success.
• Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms.
• Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making.
• Excellent communication and executive presentation skills.

Preferred Qualifications

• Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.
• Experience supporting BPO, outsourcing, or multi-tenant SaaS environments.
• Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA preferred.

Why Join Us

• Be part of a fast-growing company transforming the CX landscape with cutting-edge omnichannel capabilities
• Drive the evolution of a platform serving thousands of contact center agents daily across hundreds of enterprise customers
• Own critical features in the product roadmap with direct revenue and customer satisfaction impact
• Work with a modern tech stack including microservices, event streaming, real-time messaging, audio/video processing, and AI-assisted workflows
• Join a passionate, customer-obsessed culture that values autonomy, craft, and measurable impact
• Competitive compensation, equity participation, and comprehensive benefits

Nextiva DNA(Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Health 🍏 – Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
• Insurance 💼 – Company paid life and disability coverage
• Work-Life Balance ⚖️ – Flexible Time Off (FTO) for salaried employees, paid holidays
• Financial Security 💰 – RRSP employee long-term savings plan with company match
• Wellness 🤸‍ – Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 – Access to ongoing learning and development opportunities and career advancement

At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MS1 #LI-Remote

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

We’re looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. You’ll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market. As Nextiva continues moving up-market, you’ll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations.

What You’ll Do:

• Own the product strategy, roadmap, and business outcomes for Nextiva’s mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators.
• Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research.
• Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools.
• Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption.
• Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems.
• Drive product launches and adoption strategies that support Nextiva’s growth in the mid-market segment.
• Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions.
• Collaborate with Sales, Marketing, and Customer Success teams to communicate product vision, roadmap priorities, and customer value.
• Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations.
• Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience.

About You:

Required Qualifications

• 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery.
• Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows.
• Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.
• Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights.
• Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations.
• Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success.
• Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms.
• Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making.
• Excellent communication and executive presentation skills.

Preferred Qualifications

• Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.
• Experience supporting BPO, outsourcing, or multi-tenant SaaS environments.
• Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA preferred.

Why Join Us

• Be part of a fast-growing company transforming the CX landscape with cutting-edge omnichannel capabilities
• Drive the evolution of a platform serving thousands of contact center agents daily across hundreds of enterprise customers
• Own critical features in the product roadmap with direct revenue and customer satisfaction impact
• Work with a modern tech stack including microservices, event streaming, real-time messaging, audio/video processing, and AI-assisted workflows
• Join a passionate, customer-obsessed culture that values autonomy, craft, and measurable impact
• Competitive compensation, equity participation, and comprehensive benefits

Nextiva DNA(Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $130,000 - $230,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• 🍏 Health:Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• 💼 Insurance:Life, disability, and supplemental indemnity plans
• ⚖️ Work-Life Balance:Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 💰 Financial Security:401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• 🤸‍ Wellness:Employee Assistance Program (EAP) and comprehensive wellness initiatives
• 🌱 Growth:Access to ongoing learning and development opportunities and career advancement

At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MS1 #LI-Remote

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Title:D365 CE Senior Functional Consultant - Managed Services

Location:Remote with travel up to 30%

Description

As a senior member of MCA Connect’s Managed Services team, the D365 CE Senior Functional Consultant helps clients maximize the value, stability, and adoption of their Microsoft Dynamics 365 Customer Engagement and Power Platform solutions after go-live. This role combines functional consulting, application support, solution design, and continuous improvement across multiple client environments. The consultant owns defined workstreams with limited oversight, leads small enhancement efforts, resolves functional support cases, and serves as a trusted advisor to client stakeholders.

Core Responsibilities

• Manage functional support and enhancement work for multiple client environments, balancing priorities, service expectations, timelines, budgets, and quality.

• Monitor and triage new support cases; investigate functional issues, document findings, coordinate next steps, and drive cases through resolution with clients and internal teams.

• Lead requirements and solution-design discussions for post-go-live enhancements, including current-state challenges, future-state processes, user stories, acceptance criteria, configuration decisions, and release considerations.

• Configure and support Dynamics 365 CE and Power Platform capabilities, including model-driven apps, Dataverse tables, forms, views, dashboards, business rules, business process flows, queues, routing, security roles, and Power Automate workflows.

• Support Sales, Customer Service, Field Service, Customer Insights, Power Pages, and related CE/CX capabilities based on client needs and consultant specialization.

• Evaluate standard functionality versus configuration or customization, and proactively identify risks related to scope, data, security, integrations, adoption, and business process design.

• Prepare and maintain functional design documents, process flows, configuration workbooks, user stories, test scripts, training materials, release notes, and knowledge-transfer documentation.

• Maintain traceability from client requests and support cases through requirements, design decisions, configuration, testing, approvals, deployment, and closure.

• Plan and facilitate functional testing, regression testing, UAT, defect triage, release readiness, deployment validation, and post-release support.

• Guide clients through Microsoft release waves and upgrade cycles by assessing potential impact, identifying opportunities, supporting validation, and communicating recommended actions.

• Partner with technical consultants and architects on integrations, data migration, reporting, security, application lifecycle management, and custom extension requirements.

• Lead small projects and enhancement initiatives using Agile delivery practices; manage assigned scope, schedule, budget, risks, dependencies, and deliverables.

• Delegate appropriate tasks to junior or offshore resources, provide clear direction, review deliverables, and support team development.

• Build trusted client relationships through responsive communication, practical recommendations, accurate status reporting, and consistent follow-through.

• Follow established MCA Connect standards and methodologies, optimize individual utilization, and pursue annual training and certification goals.

Required Skills and Experience

• 5+ years of experience implementing, configuring, or supporting Microsoft Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms.

• Demonstrated experience supporting production or post-go-live environments, including case triage, root-cause analysis, enhancement delivery, release support, and client communication.

• Hands-on experience configuring Dataverse and model-driven applications, including tables, forms, views, dashboards, business rules, business process flows, security, queues, and routing.

• Working knowledge of Power Automate, Power Pages, Microsoft 365 integration, dashboards, reporting, and user security concepts.

• Experience gathering requirements and translating business needs into user stories, acceptance criteria, functional designs, configuration decisions, test scenarios, and adoption materials.

• Understanding of solution management and application lifecycle management across development, test, and production environments.

• Strong troubleshooting, analytical, documentation, facilitation, and client-facing communication skills.

• Ability to manage competing priorities across multiple clients, work independently, communicate status and risk clearly, and deliver work on time and within assigned budgets.

• Understanding of Agile delivery, backlog refinement, sprint demonstrations, test management, release readiness, training, and change/adoption fundamentals.

Preferred Qualifications

• Experience building or supporting Canvas Apps and Power Pages solutions with Dataverse as a primary data source.

• Experience with Azure DevOps or comparable tools for backlog, test, defect, and release management.

• Experience supporting integrations between Dynamics 365 CE and Dynamics 365 Finance & Operations, including familiarity with Dual-write.

• Working knowledge of Power BI, Copilot, embedded intelligence, and automation capabilities that can improve user productivity and customer experience.

• Experience in a consulting or managed services environment supporting multiple clients.

• Relevant Microsoft certifications such as PL-200, MB-280, MB-230, MB-240, PL-600, or current role-aligned equivalents.

$90,000 - $160,000 a year

Plus additional supplemental compensation paid quarterly

Why work for MCA Connect?

Our compensation plan offers one of the best bonus structures in the industry.  Along with this we also offer a generous benefit package:

·Work/Life Balance with Unlimited Paid Time Off (UPTO)

·401k Plan with Company Matching Contribution

·Monthly Stipend for Home Office Expenses

·Subsidized Medical, Dental and Vision Coverage

·Health Savings and Flexible Spending Accounts

·Company Paid Life and Disability Insurance

·Training, Certification and Continuing Education Support

MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.

MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are

Konrad is a global leader in AI and digital innovation consulting. We help the world’s top businesses and brands succeed in the AI era. We are dedicated to solving complex business problems for our global clients with creative, forward-thinking solutions and AI-enabled products. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class, AI-driven digital products used by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

About The Role

As a Senior Consultant on our Strategy team, you will lead cross-functional engagements with global organizations as they embrace digital transformation and innovate for the AI era. Driving collaboration across our Strategy, Design, and Technology teams, you will solve complex business problems by delivering the creation of smart, intuitive, and human-centered experiences. You will act as a trusted partner to our clients and a leader on our projects, defining how emerging technologies like AI can be leveraged to build best-in-class digital products and reshape client capabilities.

What You’ll Do

• Lead cross-functional teams and advise clients in evaluating business models, goals, and competitive pressures, identifying strategic opportunities where AI and emerging tech can drive growth
• Direct the creation of AI-forward digital solutions and target-state operating models for leading clients across various industries, contributing to AI strategy and product strategy work
• Oversee comprehensive assessments of our clients’ business processes, critical success factors, and market standing through executive stakeholder interviews and advanced research
• Lead our advisory work on digital transformation, defining strategic visions for how AI will reshape intelligent products, customer experiences, and competitive dynamics
• Drive the collaboration between our Strategy, Design, and Technology teams to seamlessly bridge the gap between business objectives and elegant, human-centered user experiences
• Design, lead, and facilitate executive-level design thinking workshops, technology architecture sessions, and large-scale project planning activities
• Oversee the structuring and authoring of high-impact presentations, business cases, Request for Proposal (RFP) responses, and other collateral, ensuring excellence for senior audiences
• Act as a thought leader on the evolving AI, digital, and product innovation to strengthen client deliverables and mentor junior team members

Qualifications

• Bachelor’s degree in any discipline or equivalent professional experience; we hire from business, engineering, math, statistics, science, economics, and beyond, and prior consulting experience is not required
• Minimum 3+ years of relevant professional experience
• A demonstrable passion for and expert understanding of great user experiences, product innovation, and the rapidly evolving AI technology landscape
• Track record of structuring complex, ambiguous business problems and guiding clients toward a clear, actionable, and analytical point of view
• Excellent writing competency and exceptional communication skills, with the executive presence required to advise senior client stakeholders
• Strong problem-solving ability, excellent attention to detail, and the capacity to oversee multiple complex workstreams and project teams concurrently
• A self-motivated leader with a constant desire to learn more about the latest technology trends and drive team-wide knowledge sharing
• Ability to lead in a highly collaborative team environment
• Experience and strong comfort with presenting, executive workshop facilitation, and public speaking
• Experience with mentoring, guiding, and developing junior team members
• Genuine enthusiasm for in-person work and collaboration; this role follows a hybrid model with four or more days per week in the office
• Willingness to travel globally for client work as required

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package
• Pension Scheme
• Parental Leave Program
• Annual Tech & Travel Allowance
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Who We Are

Konrad is a global leader in AI and digital innovation consulting. We help the world’s top businesses and brands succeed in the AI era. We are dedicated to solving complex business problems for our global clients with creative, forward-thinking solutions and AI-enabled products. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class, AI-driven digital products used by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

About The Role

As a Senior Consultant on our Strategy team, you will lead cross-functional engagements with global organizations as they embrace digital transformation and innovate for the AI era. Driving collaboration across our Strategy, Design, and Technology teams, you will solve complex business problems by delivering the creation of smart, intuitive, and human-centered experiences. You will act as a trusted partner to our clients and a leader on our projects, defining how emerging technologies like AI can be leveraged to build best-in-class digital products and reshape client capabilities.

What You’ll Do

• Lead cross-functional teams and advise clients in evaluating business models, goals, and competitive pressures, identifying strategic opportunities where AI and emerging tech can drive growth
• Direct the creation of AI-forward digital solutions and target-state operating models for leading clients across various industries, contributing to AI strategy and product strategy work
• Oversee comprehensive assessments of our clients’ business processes, critical success factors, and market standing through executive stakeholder interviews and advanced research
• Lead our advisory work on digital transformation, defining strategic visions for how AI will reshape intelligent products, customer experiences, and competitive dynamics
• Drive the collaboration between our Strategy, Design, and Technology teams to seamlessly bridge the gap between business objectives and elegant, human-centered user experiences
• Design, lead, and facilitate executive-level design thinking workshops, technology architecture sessions, and large-scale project planning activities
• Oversee the structuring and authoring of high-impact presentations, business cases, Request for Proposal (RFP) responses, and other collateral, ensuring excellence for senior audiences
• Act as a thought leader on the evolving AI, digital, and product innovation to strengthen client deliverables and mentor junior team members

Qualifications

• Bachelor’s degree in any discipline or equivalent professional experience; we hire from business, engineering, math, statistics, science, economics, and beyond, and prior consulting experience is not required
• Minimum 3+ years of relevant professional experience
• A demonstrable passion for and expert understanding of great user experiences, product innovation, and the rapidly evolving AI technology landscape
• Track record of structuring complex, ambiguous business problems and guiding clients toward a clear, actionable, and analytical point of view
• Excellent writing competency and exceptional communication skills, with the executive presence required to advise senior client stakeholders
• Strong problem-solving ability, excellent attention to detail, and the capacity to oversee multiple complex workstreams and project teams concurrently
• A self-motivated leader with a constant desire to learn more about the latest technology trends and drive team-wide knowledge sharing
• Ability to lead in a highly collaborative team environment
• Experience and strong comfort with presenting, executive workshop facilitation, and public speaking
• Experience with mentoring, guiding, and developing junior team members
• Genuine enthusiasm for in-person work and collaboration; this role follows a hybrid model with four or more days per week in the office
• Willingness to travel globally for client work as required

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package
• Retirement Planning
• Parental Leave Program
• Annual Tech & Travel Allowance
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $115,000 to $135,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

We’re looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. You’ll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market. As Nextiva continues moving up-market, you’ll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations.

What You’ll Do:

• Own the product strategy, roadmap, and business outcomes for Nextiva’s mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators.
• Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research.
• Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools.
• Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption.
• Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems.
• Drive product launches and adoption strategies that support Nextiva’s growth in the mid-market segment.
• Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions.Collaborate with Sales, Marketing, and Customer Success teams to communicate product vision, roadmap priorities, and customer value.
• Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations.
• Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience.

About You:

Required Qualifications

• 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery.
• Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows.
• Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.
• Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights.
• Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations.
• Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success.
• Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms.
• Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making.
• Excellent communication and executive presentation skills.

Preferred Qualifications

• Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.
• Experience supporting BPO, outsourcing, or multi-tenant SaaS environments.
• Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA preferred.

Why Join Us

• Be part of a fast-growing company transforming the CX landscape with cutting-edge omnichannel capabilities
• Drive the evolution of a platform serving thousands of contact center agents daily across hundreds of enterprise customers
• Own critical features in the product roadmap with direct revenue and customer satisfaction impact
• Work with a modern tech stack including microservices, event streaming, real-time messaging, audio/video processing, and AI-assisted workflows
• Join a passionate, customer-obsessed culture that values autonomy, craft, and measurable impact
• Competitive compensation, equity participation, and comprehensive benefits

Nextiva DNA(Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Health 🍏 – Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
• Insurance 💼 – Company paid life and disability coverage
• Work-Life Balance ⚖️ – Flexible Time Off (FTO) for salaried employees, paid holidays
• Financial Security 💰 – RRSP employee long-term savings plan with company match
• Wellness 🤸‍ – Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 – Access to ongoing learning and development opportunities and career advancement

At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MS1 #LI-Remote

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

We’re looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. You’ll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market. As Nextiva continues moving up-market, you’ll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations.

What You’ll Do:

• Own the product strategy, roadmap, and business outcomes for Nextiva’s mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators.
• Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research.
• Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools.
• Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption.
• Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems.
• Drive product launches and adoption strategies that support Nextiva’s growth in the mid-market segment.
• Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions.
• Collaborate with Sales, Marketing, and Customer Success teams to communicate product vision, roadmap priorities, and customer value.
• Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations.
• Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience.

About You:

Required Qualifications

• 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery.
• Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows.
• Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.
• Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights.
• Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations.
• Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success.
• Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms.
• Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making.
• Excellent communication and executive presentation skills.

Preferred Qualifications

• Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.
• Experience supporting BPO, outsourcing, or multi-tenant SaaS environments.
• Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA preferred.

Why Join Us

• Be part of a fast-growing company transforming the CX landscape with cutting-edge omnichannel capabilities
• Drive the evolution of a platform serving thousands of contact center agents daily across hundreds of enterprise customers
• Own critical features in the product roadmap with direct revenue and customer satisfaction impact
• Work with a modern tech stack including microservices, event streaming, real-time messaging, audio/video processing, and AI-assisted workflows
• Join a passionate, customer-obsessed culture that values autonomy, craft, and measurable impact
• Competitive compensation, equity participation, and comprehensive benefits

Nextiva DNA(Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $130,000 - $230,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• 🍏 Health:Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• 💼 Insurance:Life, disability, and supplemental indemnity plans
• ⚖️ Work-Life Balance:Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 💰 Financial Security:401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• 🤸‍ Wellness:Employee Assistance Program (EAP) and comprehensive wellness initiatives
• 🌱 Growth:Access to ongoing learning and development opportunities and career advancement

At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MS1 #LI-Remote

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Who We Are

Konrad is a global leader in AI and digital innovation consulting. We help the world’s top businesses and brands succeed in the AI era. We are dedicated to solving complex business problems for our global clients with creative, forward-thinking solutions and AI-enabled products. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class, AI-driven digital products used by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

About The Role

As a Senior Consultant on our Strategy team, you will lead cross-functional engagements with global organizations as they embrace digital transformation and innovate for the AI era. Driving collaboration across our Strategy, Design, and Technology teams, you will solve complex business problems by delivering the creation of smart, intuitive, and human-centered experiences. You will act as a trusted partner to our clients and a leader on our projects, defining how emerging technologies like AI can be leveraged to build best-in-class digital products and reshape client capabilities.

What You’ll Do

• Lead cross-functional teams and advise clients in evaluating business models, goals, and competitive pressures, identifying strategic opportunities where AI and emerging tech can drive growth
• Direct the creation of AI-forward digital solutions and target-state operating models for leading clients across various industries, contributing to AI strategy and product strategy work
• Oversee comprehensive assessments of our clients’ business processes, critical success factors, and market standing through executive stakeholder interviews and advanced research
• Lead our advisory work on digital transformation, defining strategic visions for how AI will reshape intelligent products, customer experiences, and competitive dynamics
• Drive the collaboration between our Strategy, Design, and Technology teams to seamlessly bridge the gap between business objectives and elegant, human-centered user experiences
• Design, lead, and facilitate executive-level design thinking workshops, technology architecture sessions, and large-scale project planning activities
• Oversee the structuring and authoring of high-impact presentations, business cases, Request for Proposal (RFP) responses, and other collateral, ensuring excellence for senior audiences
• Act as a thought leader on the evolving AI, digital, and product innovation to strengthen client deliverables and mentor junior team members

Qualifications

• Bachelor’s degree in any discipline or equivalent professional experience; we hire from business, engineering, math, statistics, science, economics, and beyond, and prior consulting experience is not required
• Minimum 3+ years of relevant professional experience
• A demonstrable passion for and expert understanding of great user experiences, product innovation, and the rapidly evolving AI technology landscape
• Track record of structuring complex, ambiguous business problems and guiding clients toward a clear, actionable, and analytical point of view
• Excellent writing competency and exceptional communication skills, with the executive presence required to advise senior client stakeholders
• Strong problem-solving ability, excellent attention to detail, and the capacity to oversee multiple complex workstreams and project teams concurrently
• A self-motivated leader with a constant desire to learn more about the latest technology trends and drive team-wide knowledge sharing
• Ability to lead in a highly collaborative team environment
• Experience and strong comfort with presenting, executive workshop facilitation, and public speaking
• Experience with mentoring, guiding, and developing junior team members
• Genuine enthusiasm for in-person work and collaboration; this role follows a hybrid model with four or more days per week in the office
• Willingness to travel globally for client work as required

Perks and Benefits

• Comprehensive Health & Wellness Benefits Package
• Pension Scheme
• Parental Leave Program
• Annual Tech & Travel Allowance
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33...

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33...

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding...

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Reddit is looking for an experienced Product Manager to help build a safe experience for the next generation of experiences for younger users while preserving a high-quality consumer experience. You will own ambiguous, zero-to-one product problems at the intersection of consumer product, safety, identity/age assurance, and global regulation. You will work closely with legal and cross-functional partners to determine what is truly required, frame clear options and tradeoffs, and ship scalable experiences that can adapt as laws and expectations evolve across markets.

Responsibilities

• Own strategy, roadmap, requirements, launch, and measurable outcomes for Youth product initiatives.
• Build and evolve age-assurance and third-party age-verification flows, including recovery/appeal experiences for users who are incorrectly classified.
• Develop youth-specific product protections and controls, including age-gated content experiences, parental-control flows, and appropriate restrictions on product mechanics such as notifications, personalization, or chat where required.
• Translate changing global regulations into objective product frameworks: clarify must-haves, deadlines, consequences, country exceptions, and viable product options with Legal and Policy.
• Make principled tradeoffs between compliance, user experience, product value, technical complexity, and speed; escalate with clear evidence rather than treating legal interpretation as binary.
• Partner with Engineering, Data/ML, Design, Research, Safety, Policy, Legal, and adjacent Product teams to ship durable solutions at Reddit scale.
• Define success metrics and launch guardrails, monitor false positives/negatives and user friction where relevant, and iterate based on data and qualitative feedback.
• Communicate strategy, risk, decisions, and progress clearly to senior stakeholders, including Product leadership.

Must-have qualifications

• Significant product management experience building and launching consumer products at large scale.
• Demonstrated zero-to-one ownership: framing ambiguous problems, setting strategy, writing requirements, shipping, learning, and iterating.
• Strong cross-functional leadership and ability to negotiate high-stakes tradeoffs with Legal, Engineering, Data, Safety/Policy, and senior stakeholders.
• Strong analytical and first-principles problem solving; can distinguish legal requirements from interpretations and convert ambiguity into decision frameworks.
• Experience launching products across multiple markets or navigating meaningful market-specific requirements.
• Strong written and verbal communication, including concise articulation of options, risk, rationale, and recommendations.

Nice-to-have qualifications

• Direct Trust & Safety, youth safety, child/teen product, age assurance/verification, verified-account, or parental-control experience.
• Experience with youth-focused or high-safety consumer products at high scaled environments.
• Experience with content access controls, safety systems, notifications/personalization, messaging/chat protections, or other regulated consumer features.
• Familiarity with ML/model-based classification and the product implications of false positives, false negatives, appeals, and verification fallbacks.

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$217,000—$303,900 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

The Business Technical Architect for the Engage Central Platform is the business technical leader responsible for designing, solutioning, building, and maintaining ServiceNow’s unified customer engagement platform that serves Expert Services and Partner consultants globally. This role translates business requirements into scalable, maintainable technical solutions while ensuring architectural integrity, platform performance, and development quality across the full delivery lifecycle.

As the technical counterpart to the Business Analyst, the Technical Architect owns the architecture for all capabilities on Engage Central —designing multi-tenant architecture, integrating AI capabilities, and ensuring that every technical solution aligns with the platform’s best practices and enterprise standards. This individual must excel at communicating complex technical concepts to executive leadership while maintaining hands-on technical leadership with development teams.

What you get to do in this role

Solution Architecture & Technical Design

• Design scalable ServiceNow solutions that meet business needs and follow best practices.

• Manage single-instance, multi-tenant Engage Central architecture, ensuring data isolation, access control, and easy onboarding.

• Develop technical design documents, diagrams, and specs for development teams and vendors.

• Solution and recommend ServiceNow features, customizations, or third-party integrations that best fit requirements.

• Work with the Business Analyst to confirm requirements, suggest alternatives, and align on business and technical constraints.

Platform Development & Implementation

• Experience deploying ServiceNow applications across CSM, SPM, and other suites, data models and workflows.

• Design custom ServiceNow apps for unique Engage Central needs beyond OOTB.

• Work with integration developers to architect integrations between Engage Central and external systems via REST APIs, MID Servers, and Integration Hub.

• Manage platform performance, scalability, and technical debt as usage expands.

• Oversee platform upgrades and releases with Digital Technologies to reduce service disruptions.

• Work with the AI Delivery Solutions team to launch new AI products and ensure smooth integration.

• Track ServiceNow’s AI/GenAI advancements and assess use of native and third-party AI features.

Development Team Leadership & Quality Assurance

• Assist scrum teams in architectural choices, code reviews, and technical troubleshooting.

• Assist, if necessary, with user stories, dependencies, acceptance criteria, collaborating with Business Analyst(s).

• Advise on technical standards and guidelines for work on the Engage Central.

Platform Governance & Enterprise Collaboration

• Ensure Engage Central architecture, hosting, and integrations comply with ServiceNow IT standards and security requirements by working with Digital Technologies (DT).

• Collaborate with Data Privacy and Legal teams to design data handling that meets GDPR, CCPA, and other regulatory standards.

• Coordinate with Core Business Systems to enable accurate and efficient data exchange between Engage Central and enterprise systems.

• Align with Global PMO to enforce methodology, compliance, and governance through automation in Engage Central.

• Participate in internal architecture reviews and technical governance forums to keep platform strategy consistent.

• Clearly explain technical concepts and decisions to executives and non-technical stakeholders using business language.

• Provide leadership with concise options and recommendations for architectural decisions, analyzing performance, cost, and risk.

• Advise on feasibility and effort estimates for roadmap features to support effective prioritization.

Platform Operations & Continuous Improvement

• Establish performance metrics to detect and resolve bottlenecks, scalability issues, and risks proactively.

• Maintain comprehensive platform documentation, including architecture diagrams, runbooks, operation procedures, and disaster recovery plans.

Qualifications

Required Experience & Skills

• 6-10+ years of ServiceNow platform experience, including development, administration, and architecture.

• Extensive knowledge of ServiceNow products such as CSM, SPM, ITSM, ITOM, or similar enterprise workflows.

• Expertise in building custom ServiceNow apps with advanced data models, rules, workflows, UI, and API integration.

• Strong coding skills in JavaScript, AngularJS, Jelly, REST/SOAP APIs, Integration Hub, UI Builder, performance and platform analytics.

• Experience optimizing platform scalability and performance for high-availability architectures.

• Knowledge of multi-tenant architecture, data isolation, access control, domain separation, and security best practices.

• Excellent ability to clearly communicate technical concepts to non-technical audiences.

Preferred Qualifications

• ServiceNow CTA certification.

• ServiceNow CIS certifications in multiple areas (e.g., CSM, SPM, ITSM).

• ServiceNow CAD certification for advanced development.

• Consulting or professional services experience; knowledge of delivery methodologies like NowCreate, Agile, SAFe.

• Understanding of AI/GenAI integrations, API design for AI, and autonomous workflow platforms.

• Leadership of scrum teams in Agile environments; expertise in sprint planning and iterative development.

• Experience collaborating with external vendors, setting technical standards, and managing deliverables.

• Familiarity with ServiceNow Partner ecosystem; platform design for internal/external users.

• Knowledge of cloud infrastructure, containerization, CI/CD pipelines, and DevOps.

• Prior experience implementing platforms that enforce methodology compliance (CMMI, ITIL, project management frameworks) through workflow automation.

Key Competencies & Attributes

• Architectural thinking: Designs scalable, maintainable solutions for current and future needs.

• Technical leadership: Guides teams through complex issues with consistent code quality.

• Problem-solving: Analyzes technical challenges and chooses optimal solutions.

• Quality focus: Ensures high standards in code, documentation, and testing without delaying delivery.

• Collaboration: Works across teams to meet shared goals.

• Executive presence: Presents confidently to senior leaders and advises on architectural choices.

• Adaptability: Excels in dynamic environments with evolving priorities.

• Willing to travel up to 25% annually for stakeholder engagement and platform support.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow’s legal team runs on ServiceNow. NDAs, procurement contracts, conflict checks, and requests for legal advice all move through our own platform.

You’ll own a portfolio of AI and platform initiatives for our legal technology team within the Global Business Services Experience team. The goal: give attorneys and legal professionals their time back. Fewer routine requests land on their desks. The ones that do get answered faster. And legal data is structured so AI agents can do useful work with it.

You won’t hand requirements to engineering and move on. You’ll prototype with AI, prove what works, and partner with our Product organization to turn the best of what we build into features our customers use. This is where we put AI to work for people, starting with our own.

What you get to do in this role:

Own the roadmap

• Own a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro, Legal Service Delivery, and connected systems
• Plan each quarter in epics, then deliver through iterative development, testing, and production release
• Write epics, user stories, technical spikes, acceptance criteria, and solution approach documents that engineers can build from
• Prioritize a busy backlog with clear tradeoffs, and say no when it matters
• Lead discovery with legal and business teams, identify opportunities to improve workflows, and translate them into prioritized product requirements and measurable outcomes

Build AI agents legal teams trust

• Design and deliver AI agents for legal work, such as advice and counsel recommendations, contract redlining against our standard terms, request intake and triage, and contract review
• Decide how agents retrieve knowledge, when people review their output, and how feedback improves them over time
• Use out-of-the-box and Now Assist capabilities first, and build custom only when the platform can’t do the job
• Build quick prototypes to test AI performance and get stakeholder agreement before committing to a full build
• Make sure anything headed to production gets engineering review and hardening
• Prove it works
• Define evaluation criteria, test sets, and pass thresholds before any AI feature reaches production
• Run model and vendor evaluations without locking into a single model or provider
• Build and own value models (hours saved, request volume, cycle time) and report AI impact to senior leadership monthly and quarterly
• Establish baselines and measure adoption, cycle time, quality, and realized productivity improvements after launch

Partner across ServiceNow

• Partner with our Product organization to co-develop and validate enhancements for potential inclusion in customer-facing platform releases
• Bring feedback from our own legal team into product roadmaps
• Align Legal, Procurement, Compliance, Product, Engineering, and Digital Technology stakeholders on shared priorities
• Work alongside business process managers and engineers in a shared delivery model

Qualifications

To be successful in this role you have:

• 5+ years in technical product management, including ownership of a multi-quarter roadmap
• Experience with enterprise workflow platforms
• Experience shipping generative or agentic AI features, including LLM behavior, retrieval, and prompt design
• Experience defining evaluation methods for AI applications, including output quality, groundedness, task completion, and appropriate human review
• Experience on agile teams writing epics and user stories that engineers build from
• Clear executive communication: you can sum up portfolio status, value, and risk in a few slides
• Strong stakeholder management across legal, business, and technical teams

Preferred

• Experience with ServiceNow Contract Management Pro or Legal Service Delivery
• Experience with legal, contract, or procurement workflows
• Hands-on experience with Now Assist or ServiceNow AI Agents
• Experience with other contract lifecycle management or legal AI platforms
• Experience co-developing with a product organization or serving as a design partner for a software product
• Experience with AI-native or prototype-first development

FD21

For positions in this location, we offer a base pay of $131,600 - $230,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You’ll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we’d love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

You’ll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.

We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.

This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.

Role Scope:

You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.

MCP, Skills and GraphQL Strategy:

• Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
• Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
• Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
• Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.

Ecosystem, Quality and Distribution:

• Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
• Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
• Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
• Translate technical trade-offs into clear product decisions; hands-on coding is not required.

What You Will Help Shape:

• A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
• GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
• A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.

Your Impact:

• Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
• Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
• Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
• Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.

Your Qualifications:

• 5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
• Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
• Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
• Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
• Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
• Proactive and can-do: take ownership, solve problems, and adapt as you learn.

Why This Role Is Unique:

• You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
• You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
• The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.

What’s Next?

1. Introduction Call with a Recruiter
2. Conversation with the AI Product Director
3. Interview with Product and Engineering, Architecture representatives
4. Final interview with CPO and HRBP

Benefits & Perks:

• 25 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Medical Insurance (Employees + Dependents)
• Hybrid Working Model
• School Allowance (Up to €600/month for school aged kids)
• Simcard w/ Unlimited Internet Access for active employees
• Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.

#LI-AV1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You’ll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we’d love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

You’ll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.

We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.

This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.

Role Scope:

You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.

MCP, Skills and GraphQL Strategy:

• Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
• Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
• Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
• Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.

Ecosystem, Quality and Distribution:

• Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
• Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
• Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
• Translate technical trade-offs into clear product decisions; hands-on coding is not required.

What You Will Help Shape:

• A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
• GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
• A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.

Your Impact:

• Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
• Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
• Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
• Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.

Your Qualifications:

• 5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
• Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
• Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
• Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
• Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
• Proactive and can-do: take ownership, solve problems, and adapt as you learn.

Why This Role Is Unique:

• You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
• You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
• The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.

What’s Next?

1. Introduction Call with a Recruiter
2. Conversation with the AI Product Director
3. Interview with Product and Engineering, Architecture representatives
4. Final interview with CPO and HRBP

Benefits & Perks:

• 28 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Health Insurance (Employees + Dependents)
• Life Insurance Plan
• Utility Allowance (30 EUR/month, subject to taxation)
• Fitness Plan (800 EUR/year)
• Full-remote & On-demand access to Co-working space

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.

#LI-AV1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You’ll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we’d love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

You’ll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.

We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.

This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.

Role Scope:

You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.

MCP, Skills and GraphQL Strategy:

• Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
• Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
• Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
• Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.

Ecosystem, Quality and Distribution:

• Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
• Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
• Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
• Translate technical trade-offs into clear product decisions; hands-on coding is not required.

What You Will Help Shape:

• A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
• GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
• A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.

Your Impact:

• Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
• Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
• Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
• Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.

Your Qualifications:

• 5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
• Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
• Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
• Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
• Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
• Proactive and can-do: take ownership, solve problems, and adapt as you learn.

Why This Role Is Unique:

• You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
• You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
• The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.

What’s Next?

1. Introduction Call with a Recruiter
2. Conversation with the AI Product Director
3. Interview with Product and Engineering, Architecture representatives
4. Final interview with CPO and HRBP

Benefits & Perks:

• 5 Weeks of paid vacation
• Sick Leave Compensation
  • 5 Paid Uncertified Sick Days
  • 2 weeks fully paid w/ medical certificate, additional
  • 4 weeks paid at 80% salary rate
• Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Meal Vouchers (CZK 220 per working day)
• Annual Prague Travel Card (Lítačka)
• Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.

#LI-AV1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You’ll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we’d love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

You’ll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.

We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.

This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.

Role Scope:

You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.

MCP, Skills and GraphQL Strategy:

• Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
• Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
• Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
• Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.

Ecosystem, Quality and Distribution:

• Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
• Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
• Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
• Translate technical trade-offs into clear product decisions; hands-on coding is not required.

What You Will Help Shape:

• A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
• GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
• A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.

Your Impact:

• Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
• Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
• Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
• Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.

Your Qualifications:

• 5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
• Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
• Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
• Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
• Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
• Proactive and can-do: take ownership, solve problems, and adapt as you learn.

Why This Role Is Unique:

• You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
• You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
• The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.

What’s Next?

1. Introduction Call with a Recruiter
2. Conversation with the AI Product Director
3. Interview with Product and Engineering, Architecture representatives
4. Final interview with CPO and HRBP

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.

#LI-AV1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You’ll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we’d love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

You’ll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.

We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.

This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.

Role Scope:

You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.

MCP, Skills and GraphQL Strategy:

• Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
• Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
• Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
• Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.

Ecosystem, Quality and Distribution:

• Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
• Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
• Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
• Translate technical trade-offs into clear product decisions; hands-on coding is not required.

What You Will Help Shape:

• A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
• GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
• A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.

Your Impact:

• Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
• Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
• Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
• Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.

Your Qualifications:

• 5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
• Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
• Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
• Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
• Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
• Proactive and can-do: take ownership, solve problems, and adapt as you learn.

Why This Role Is Unique:

• You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
• You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
• The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.

What’s Next?

1. Introduction Call with a Recruiter
2. Conversation with the AI Product Director
3. Interview with Product and Engineering, Architecture representatives
4. Final interview with CPO and HRBP

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.

#LI-AV1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You’ll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we’d love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

You’ll help build the very AI-powered platform you use every day, with real autonomy over the features you ship. Wrike’s Work Intelligence Unit is building the foundation for a work delivery platform for humans and agents. MCP gives AI assistants secure, permission-aware access to Wrike, Skills help them use that access effectively and GraphQL provides a structured foundation for retrieving and acting on work data.

We are looking for a Senior Product Manager to lead the product direction for Wrike’s AI Platform & Ecosystem, including MCP, Skills and GraphQL. You will make Wrike easier for AI assistants and agents to understand, use and extend.

This is a platform role with broad leverage. You will lead the core MCP team, help other Wrike teams create their own MCP tools and Skills where they hold domain expertise and give the GraphQL engineering team clear product direction on how its capabilities and tools should evolve. You will also own the publishing and ongoing quality of the Wrike MCP plugin across relevant AI marketplaces, including OpenAI, Anthropic and Microsoft.

Role Scope:

You will own the strategy and roadmap for Wrike’s agent-facing platform, working closely with the core MCP and GraphQL engineering teams complemented by Architecture, Security, customer-facing and product teams across Wrike.

MCP, Skills and GraphQL Strategy:

• Lead the core MCP team and define the roadmap for how external AI assistants and agents securely interact with Wrike.
• Define MCP standards and enable other Wrike teams to create high-quality tools for the domains where they have expertise.
• Lead the discovery and creation of Skills that help agents and AI assistants use Wrike effectively, while establishing standards that other teams can follow.
• Set the product direction for GraphQL and the tools built on top of it, ensuring its evolution improves the coverage and usefulness of Wrike Core.

Ecosystem, Quality and Distribution:

• Own the publishing, maintenance and evolution of the Wrike MCP plugin across relevant marketplaces, including OpenAI, Anthropic and Microsoft.
• Create a clear approach to MCP quality, reliability, governance, documentation and developer experience.
• Work with customers, partners and internal teams to identify the highest-value agent workflows and improve them through feedback and usage data.
• Translate technical trade-offs into clear product decisions; hands-on coding is not required.

What You Will Help Shape:

• A scalable MCP and Skills ecosystem that lets AI assistants and agents securely understand and act on work in Wrike, while enabling Wrike teams to contribute their domain expertise.
• GraphQL capabilities and tools that broaden the coverage and usefulness of Wrike Core for MCP, Skills, and future agent experiences.
• A strong marketplace presence and high-quality plugin experience across the AI assistants where customers want to use Wrike.

Your Impact:

• Make Wrike a trusted, useful system of action for AI assistants and agents working across customers’ existing ecosystems.
• Give customers reliable, permission-aware ways to let AI assistants retrieve context and take action in Wrike.
• Turn customer needs, ecosystem signals and technical constraints into a focused roadmap for MCP, Skills and GraphQL.
• Enable other teams across Wrike to contribute agent-ready tools and Skills while maintaining shared standards for quality and governance.

Your Qualifications:

• 5+ years of PM experience in technical, platform, AI, developer, or enterprise software.
• Experience with MCP and Skills, including how agents use tools and guidance to act effectively.
• Technical fluency in AI agents, MCP, Skills, permissions, reliability, and developer experience; hands-on engineering is not required. GraphQL experience and an understanding of structured product data is a major advantage.
• Use customer research, adoption data, experiments, and feedback to set priorities and improve outcomes.
• Explain complex technical concepts clearly to engineers, customers, partners, and senior stakeholders.
• Proactive and can-do: take ownership, solve problems, and adapt as you learn.

Why This Role Is Unique:

• You will help define how Wrike becomes a trusted platform for AI assistants and agents, not just a destination where work is stored.
• You will work at the intersection of agentic AI, developer experience, enterprise permissions, platform strategy and customer value.
• The role is remote across the European Union, with a preference for Prague, Czech Republic and Cyprus.

What’s Next?

1. Introduction Call with a Recruiter
2. Conversation with the AI Product Director
3. Interview with Product and Engineering, Architecture representatives
4. Final interview with CPO and HRBP

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.

#LI-AV1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.