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Headquarters: USA - Remote

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

We are seeking a strategic and analytical Chief of Staff to partner with our Chief Customer Officer (CCO) in driving business performance across our Customer organization. This role combines financial and operational strategy, data-driven decision-making, and cross-functional collaboration to improve customer retention, revenue performance, and organizational effectiveness.

The ideal candidate brings strong financial and business acumen, a collaborative mindset, and the ability to translate complex information into actionable insights that inform executive decisions and strengthen financial and operational accountability.

What You'll Do

• Customer revenue metrics: In partnership with Finance, which owns ARR and financial reporting, to ensure customer metrics (ARR movement, gross and net revenue retention, renewal rates on up for renewal revenue, cohort views and churn drivers) follow Thoma Bravo standards and best-in-class methods. Translates those metrics into the customer organization's view, measures renewal forecast accuracy, and reports on cross-sell and upsell pipeline, which Renewals and Sales own.
• Executive and board narrative: Prepares the CCO's materials for the executive leadership team, board, Thoma Bravo operating reviews and QBRs, framing performance, risk and investment asks in terms of business outcomes. Ensures what the board sees reconciles to how the organization operates.
• Renewal and retention reporting: Owns renewal rate reporting and variance analysis of the official forecast against plan and actuals, explaining the drivers behind the numbers.
• Renewal and retention plan and resource models: In partnership with Finance, builds the customer organization's annual renewal and retention plan (historical baselines, renewal rate assumptions and targets) and the headcount, coverage-ratio and capacity models tied to book-of-business segmentation.
• Customer health and signals: Delivers the customer health scoring model and churn and risk analysis.
• Customer reporting requirements and CCO analysis: Sets the customer organization's reporting requirements across Salesforce, the data warehouse and BI tools, aligned with Finance's metric definitions, which Systems & Operations and Data & Analytics build to. Handles the CCO's own analysis and reporting requests.
• Cross-functional Alignment: Works with Revenue Operations and CRO leadership team to align on strategies and reporting for improving Net Retention Rate. Works with the Product Strategy team to align on churn analysis and forecasting by product.

What You'll Bring

• Significant experience in strategic finance, FP&A, business operations, revenue operations, customer success operations, or a related field, ideally within a B2B SaaS environment.
• Strong understanding of SaaS business models and recurring revenue metrics, including ARR, GRR, NRR, renewals, and churn.
• Experience translating business needs into reporting and analytics requirements, with familiarity using tools such as Salesforce, Excel, SQL, Power BI, or Tableau.
• Ability to analyze complex datasets and communicate insights clearly to executive audiences.
• Familiarity with CRM, reporting, and business intelligence tools such as Salesforce, Excel, SQL, Power BI, or Tableau.
• Strong collaboration, communication, and problem-solving skills, with the ability to influence across teams.
• Experience in private equity-backed environments or supporting executive and board-level reporting is a plus.

Salary Range: $155,628 - $207,504

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

To apply: https://weworkremotely.com/remote-jobs/ping-identity-chief-of-staff-cco

WHO WE ARE

EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Implementation Project Manager will oversee and drive process integration clients into our high-performance product suite.  The IPM will manage activities associated with new client implementations and internal initiatives, will plan execute and coordinate the activities for on-boarding clients into the EnableComp service suite, will be responsible for managing the timeline, deliverables, setting client expectations, communicating regularly and elevating critical issues.

THE JOB RESPONSIBILITIES INCLUDE

• Provide overall support surrounding the implementation of core service offerings, data integration and requirement gathering activities.
• Work directly with clients to review project status, action items, and resolve issues.
• Consult and identify solutions for client’s specific requirements.
• Work with internal team members to communicate and manage tasks related to the client’s implementation.
• Manage change and client expectations effectively.
• Maintain real time project status through online project management tools.
• Establish and manage aggressive timelines and confront critical-path items and deadlines.
• Provide weekly/monthly reporting and forecasting to management and other key stakeholders on the Operations team.
• Other duties as required.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree required.  Advanced degree preferred.
• 4+ years’ experience with implementation and/or technical project management in a healthcare setting.
• Prior experience in physician office setting including knowledge of physician office workflow and processes a plus.
• Extensive familiarity with payer or provider-based healthcare data sets required.
• Experience with project management tools required.
• Technical proficiency with project portfolio management tools, support ticketing software, Apple technology and cloud-based document sharing systems.
• Knowledge about extended medical terminology required.
• Equivalent combination of education and experience will be considered.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
• Regular and predictable attendance.

SPECIAL CONSIDERATIONS & PREREQUISITES

• Practices and adheres to EnableComp’s Core Values, Vision and Mission.
• Ability to work with different levels of clinical personnel, including providers.
• Ability to work in a very fast-paced and changing work environment.
• Collaborative, customer-focused and able to create visible value.
• Team approach to working with others, ability to perform a variety of duties within any workday and organizational skills from planning to execution of tasks and projects.
• Extensive project coordination experience.
• Process oriented with the ability to drive a project to successful completion.
• Proven track record of conflict management and problem-solving skills.
• Ability to work independently (self-directed/resourceful) and as a team member.
• Excellent communication and client-facing skills.
• Excellent organizational skills.
• Technical aptitude.
• Travel 0-10%; general office environment.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

WHO WE ARE

EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Implementation Project Manager will oversee and drive process integration clients into our high-performance product suite.  The IPM will manage activities associated with new client implementations and internal initiatives, will plan execute and coordinate the activities for on-boarding clients into the EnableComp service suite, will be responsible for managing the timeline, deliverables, setting client expectations, communicating regularly and elevating critical issues.

THE JOB RESPONSIBILITIES INCLUDE

• Provide overall support surrounding the implementation of core service offerings, data integration and requirement gathering activities.
• Work directly with clients to review project status, action items, and resolve issues.
• Consult and identify solutions for client’s specific requirements.
• Work with internal team members to communicate and manage tasks related to the client’s implementation.
• Manage change and client expectations effectively.
• Maintain real time project status through online project management tools.
• Establish and manage aggressive timelines and confront critical-path items and deadlines.
• Provide weekly/monthly reporting and forecasting to management and other key stakeholders on the Operations team.
• Other duties as required.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree required.  Advanced degree preferred.
• 4+ years’ experience with implementation and/or technical project management in a healthcare setting.
• Prior experience in physician office setting including knowledge of physician office workflow and processes a plus.
• Extensive familiarity with payer or provider-based healthcare data sets required.
• Experience with project management tools required.
• Technical proficiency with project portfolio management tools, support ticketing software, Apple technology and cloud-based document sharing systems.
• Knowledge about extended medical terminology required.
• Equivalent combination of education and experience will be considered.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
• Regular and predictable attendance.

SPECIAL CONSIDERATIONS & PREREQUISITES

• Practices and adheres to EnableComp’s Core Values, Vision and Mission.
• Ability to work with different levels of clinical personnel, including providers.
• Ability to work in a very fast-paced and changing work environment.
• Collaborative, customer-focused and able to create visible value.
• Team approach to working with others, ability to perform a variety of duties within any workday and organizational skills from planning to execution of tasks and projects.
• Extensive project coordination experience.
• Process oriented with the ability to drive a project to successful completion.
• Proven track record of conflict management and problem-solving skills.
• Ability to work independently (self-directed/resourceful) and as a team member.
• Excellent communication and client-facing skills.
• Excellent organizational skills.
• Technical aptitude.
• Travel 0-10%; general office environment.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Essential Functions

In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

• Program & Portfolio Management: Assist in planning and managing product development programs and initiatives to ensure alignment with business objectives.
• Financial Planning & Budgeting: Support financial planning processes, tracking budgets, forecasting expenditures, and ensuring alignment with business priorities.
• Process Optimization & Standardization: Identify opportunities for process improvements and standardization across product development teams to increase efficiency and effectiveness.
• Strategic Project Execution: Lead and coordinate cross-functional strategic projects, ensuring clear objectives, timelines, and deliverables are met.
• Departmental Reporting: Manage and maintain weekly, monthly, and quarterly reporting processes, ensuring key performance indicators (KPIs) and departmental goals are tracked and communicated effectively.
• Product Development Team Reporting Standardization: Optimize reporting frameworks to ensure consistent, accurate, and actionable insights across product development
• Documentation & Roadmap Support: Assist in standardization of content, publishing, maintaining, and organizing documentation to support product roadmaps, strategy, and execution.
• Educational & Training Materials: Develop training materials, presentations, and other resources to educate internal stakeholders on product development processes and strategic initiatives.
• Release Support: coordinating, managing, and assisting with program release plans to ensure readiness for seasonal launches, including education.
• Stakeholder Coordination: Work cross-functionally with product managers, finance, engineering, and other teams to ensure alignment and execution of strategic priorities.
• Risk & Issue Management: Track & identify potential risks and roadblocks in product development initiatives and collaborate with teams to mitigate issues proactively.
• Provide initial and interim planning, governance, and management for product development quarterly, bi-annual, and annual planning for R&D investments.
• Work with Product Management and Engineering teams to build a clear and concise model to enable roadmap delivery excellence.
• Continuously improve and innovate program management practice and methodology including pace, cost, and quality.
• Define and track interdependencies between programs to ensure synchronized execution on project milestones while developing, maintaining, and reporting on an overall integrated product delivery plan. Support planning, coordination, and content create of annual user conference for product development discovery and innovation sessions.

Minimum Requirements

• Undergraduate Degree or equivalent combination of education and experience in a related field.
• 5+ years experience implementing a variety of technical projects and programs.
• Preferred background in SaaS platforms and products.
• Technical Skills: Strong proficiency in project management tools (e.g., Jira, Asana, Smartsheet, Jellyfish), data visualization (e.g., Tableau, Power BI), and financial tracking tools.
• Analytical & Strategic Thinking: Ability to analyze data, track performance metrics, and drive insights to support decision-making.
• Communication & Leadership: Excellent written and verbal communication skills, with the ability to effectively present information to stakeholders at all levels.
• Project Management: Experience managing multiple projects simultaneously, with a strong ability to prioritize and execute in a fast-paced environment.
• Senior Executive Interation: Experience partnering and working with senior and executive leadership in cross-funtional environment.
• Collaboration & Influence: Strong ability to work cross-functionally and influence without direct authority.
• Adaptability & Problem-Solving: Ability to navigate ambiguity, adapt to changing business needs, and develop creative solutions to challenges.
• Self-motivated with strong propensity for action, results and continuous improvement.
• The ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary.
• Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines.

Preferred Qualifications

• Preferred professional certification in project/program management: PMP.
• Preferred experience with agile methodologies.
• Preferred experience with process improvement methodologies such as Lean or Six Sigma.

Working Environment / Physical Demands

Working Environment:

• Remote work within the United States.
• Long-distance or air travel as needed, not to exceed 10% travel.

Physical Demands:

• Activities require a significant amount of work in front of a computer monitor.

Total Rewards:

Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off: take time off when you need it without worrying about available hours

11 paid holidays

Your Day Your Way - Celebrate a day of cultural or social significance to you

Access to Linkedin Learning courses for professional development

Insurance: Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

100% Company-Paid Parental leave (After 6 months with the company)

Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Essential Functions

In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

• Program & Portfolio Management: Assist in planning and managing product development programs and initiatives to ensure alignment with business objectives.
• Financial Planning & Budgeting: Support financial planning processes, tracking budgets, forecasting expenditures, and ensuring alignment with business priorities.
• Process Optimization & Standardization: Identify opportunities for process improvements and standardization across product development teams to increase efficiency and effectiveness.
• Strategic Project Execution: Lead and coordinate cross-functional strategic projects, ensuring clear objectives, timelines, and deliverables are met.
• Departmental Reporting: Manage and maintain weekly, monthly, and quarterly reporting processes, ensuring key performance indicators (KPIs) and departmental goals are tracked and communicated effectively.
• Product Development Team Reporting Standardization: Optimize reporting frameworks to ensure consistent, accurate, and actionable insights across product development
• Documentation & Roadmap Support: Assist in standardization of content, publishing, maintaining, and organizing documentation to support product roadmaps, strategy, and execution.
• Educational & Training Materials: Develop training materials, presentations, and other resources to educate internal stakeholders on product development processes and strategic initiatives.
• Release Support: coordinating, managing, and assisting with program release plans to ensure readiness for seasonal launches, including education.
• Stakeholder Coordination: Work cross-functionally with product managers, finance, engineering, and other teams to ensure alignment and execution of strategic priorities.
• Risk & Issue Management: Track & identify potential risks and roadblocks in product development initiatives and collaborate with teams to mitigate issues proactively.
• Provide initial and interim planning, governance, and management for product development quarterly, bi-annual, and annual planning for R&D investments.
• Work with Product Management and Engineering teams to build a clear and concise model to enable roadmap delivery excellence.
• Continuously improve and innovate program management practice and methodology including pace, cost, and quality.
• Define and track interdependencies between programs to ensure synchronized execution on project milestones while developing, maintaining, and reporting on an overall integrated product delivery plan. Support planning, coordination, and content create of annual user conference for product development discovery and innovation sessions.

Minimum Requirements

• Undergraduate Degree or equivalent combination of education and experience in a related field.
• 5+ years experience implementing a variety of technical projects and programs.
• Preferred background in SaaS platforms and products.
• Technical Skills: Strong proficiency in project management tools (e.g., Jira, Asana, Smartsheet, Jellyfish), data visualization (e.g., Tableau, Power BI), and financial tracking tools.
• Analytical & Strategic Thinking: Ability to analyze data, track performance metrics, and drive insights to support decision-making.
• Communication & Leadership: Excellent written and verbal communication skills, with the ability to effectively present information to stakeholders at all levels.
• Project Management: Experience managing multiple projects simultaneously, with a strong ability to prioritize and execute in a fast-paced environment.
• Senior Executive Interation: Experience partnering and working with senior and executive leadership in cross-funtional environment.
• Collaboration & Influence: Strong ability to work cross-functionally and influence without direct authority.
• Adaptability & Problem-Solving: Ability to navigate ambiguity, adapt to changing business needs, and develop creative solutions to challenges.
• Self-motivated with strong propensity for action, results and continuous improvement.
• The ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary.
• Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines.

Preferred Qualifications

• Preferred professional certification in project/program management: PMP.
• Preferred experience with agile methodologies.
• Preferred experience with process improvement methodologies such as Lean or Six Sigma.

Working Environment / Physical Demands

Working Environment:

• Remote work within the United States.
• Long-distance or air travel as needed, not to exceed 10% travel.

Physical Demands:

• Activities require a significant amount of work in front of a computer monitor.

Total Rewards:

Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off: take time off when you need it without worrying about available hours

11 paid holidays

Your Day Your Way - Celebrate a day of cultural or social significance to you

Access to Linkedin Learning courses for professional development

Insurance: Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

100% Company-Paid Parental leave (After 6 months with the company)

Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book’s #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Key Responsibilities

• Independently own operational alignment for assigned client accounts
• Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
• Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities
• Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions
• Partner with clients to align operational expectations with internal capabilities and constraints
• Monitor operational performance indicators and inventory health to identify emerging issues or deviations
• Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams
• Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up
• Track action plan progress and validate effectiveness over time
• Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward
• Own preparation and facilitation of monthly operational reviews and recurring client touchpoints
• Develop agendas, reporting narratives, and discussion materials tailored to client priorities
• Lead client discussions with confidence, professionalism, and consultative presence
• Document meeting outcomes, decisions, and action items, ensuring clear follow-through
• Serve as a consistent and reliable operational presence for assigned client accounts
• Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints
• Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle
• Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments
• Advocate for client needs while balancing enterprise standards and scalability
• Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems
• Apply Client Alignment methodologies and standards consistently across assigned accounts
• Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio
• Contribute to process improvement initiatives, workflow refinement, and documentation updates
• Support onboarding and knowledge transfer for new team members as needed
• Other duties as assigned

Requirements and Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required
• 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
• Foundational understanding of operational workflows, data interpretation, and client support models
• Strong written and verbal communication skills with the ability to convey operational information clearly
• Demonstrated ability to independently manage client relationships and operational discussions
• Strong analytical skills with the ability to interpret data and translate it into actionable insight
• Excellent written and verbal communication skills, including client-facing presentation experience
• Proven ability to influence without authority in cross-functional environments
• Timely and regular attendance
• Equivalent combination of education and experience will be considered
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

• Practices and adheres to EnableComp’s Core Values, Vision and Mission.
• Consultative mindset with a focus on problem-solving and continuous improvement
• Strong organizational skills and attention to detail
• Ability to receive feedback and apply it to improve performance and professional growth
• Professional presence appropriate for client-facing interactions
• Willingness to learn and adapt in a dynamic, evolving operational environment
• Demonstrated ability to escalate issues appropriately with clarity and confidence

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist

“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI...

This is a fully remote opportunity.

Gradient AI:

Gradient AI is revolutionizing Group Health and P&C insurance with AI-powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry’s largest data lakes—tens of millions of policies and claims—to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self-insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we’re scaling fast—and it’s an exciting time to join the team.

About the Role:

Gradient AI is looking for a Program Operations Specialist to own project and case management across our health underwriting products. This person will manage a portfolio of clients from implementation through ongoing service, driving cross-functional coordination, process improvement, and reporting so our operations run proactively rather than reactively.

How You Will Make an Impact

• Own project and case management across our health underwriting products, from intake and prioritization through assignment and end to end tracking.
• Maintain a centralized, client by client view of status, timelines, dependencies, risks, and priorities across the portfolio.
• Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow through, confirm progress, and resolve blockers without relying on formal authority.
• Drive process improvement and automation across project and case management, using deep fluency in Salesforce, Jira, and spreadsheet trackers to find opportunities to streamline.
• Connect workflows and data across systems to build scalable solutions that improve tracking, reporting, and visibility, reducing reliance on manual, fragmented processes.
• Build standardized, data driven reporting on ticket volume, aging, bottlenecks, resolution rates, and workload to give teams and leadership actionable visibility.
• Evolve the function from reactive coordination to a proactive, data driven operating model by closing process gaps and increasing efficiency, accountability, and visibility.

Skills Needed to Succeed

• 5+ years of experience, ideally in service delivery, implementation management, issue and case management, or project and program coordination.
• Experience at a software or SaaS company is expected, insurance industry experience is a plus but not required.
• Strong working knowledge of Jira, Excel, and Salesforce, with the ability to build and maintain reports, dashboards, and trackers.
• Comfortable working with technical teams like Data Science and Data Engineering, translating between technical detail and business priorities.
• Comfortable managing many concurrent workstreams with different owners and no single defined end date.
• Strong organizational skills and follow through, with the ability to hold cross functional teams accountable without direct authority over them.
• Clear written and verbal communication skills, with the ability to translate ticket level detail into portfolio level visibility for leadership.

What We Offer:

• A fun, team-oriented startup culture.
• Generous stock options — we all get to own a piece of what we’re building.
• Unlimited vacation days.
• Flexible schedule that supports working from home.
• Full benefits package includes medical, dental, vision, 401k, paid parental leave, and more.
• Ample opportunities to learn and take on new responsibilities.

We are an equal opportunity employer.

Salary Range: $115,000-140,000 base salary annually.

This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package. In accordance with the Massachusetts Pay Transparency Law, we are providing a good-faith salary range for this position at the time of posting. The actual salary offered will depend on the level at which the candidate is hired, as well as their experience, skills, qualifications, and location. Compensation may grow over time through merit-based increases, promotions, and company-wide adjustments. If your salary expectations fall outside this range, we still encourage you to apply so we can have a conversation.

This is a fully remote opportunity.

Gradient AI:

Gradient AI is revolutionizing Group Health and P&C insurance with AI-powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry’s largest data lakes—tens of millions of policies and claims—to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self-insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we’re scaling fast—and it’s an exciting time to join the team.

About the Role:

Gradient AI is looking for a Program Operations Specialist to own project and case management across our health underwriting products. This person will manage a portfolio of clients from implementation through ongoing service, driving cross-functional coordination, process improvement, and reporting so our operations run proactively rather than reactively.

How You Will Make an Impact

• Own project and case management across our health underwriting products, from intake and prioritization through assignment and end to end tracking.
• Maintain a centralized, client by client view of status, timelines, dependencies, risks, and priorities across the portfolio.
• Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow through, confirm progress, and resolve blockers without relying on formal authority.
• Drive process improvement and automation across project and case management, using deep fluency in Salesforce, Jira, and spreadsheet trackers to find opportunities to streamline.
• Connect workflows and data across systems to build scalable solutions that improve tracking, reporting, and visibility, reducing reliance on manual, fragmented processes.
• Build standardized, data driven reporting on ticket volume, aging, bottlenecks, resolution rates, and workload to give teams and leadership actionable visibility.
• Evolve the function from reactive coordination to a proactive, data driven operating model by closing process gaps and increasing efficiency, accountability, and visibility.

Skills Needed to Succeed

• 5+ years of experience, ideally in service delivery, implementation management, issue and case management, or project and program coordination.
• Experience at a software or SaaS company is expected, insurance industry experience is a plus but not required.
• Strong working knowledge of Jira, Excel, and Salesforce, with the ability to build and maintain reports, dashboards, and trackers.
• Comfortable working with technical teams like Data Science and Data Engineering, translating between technical detail and business priorities.
• Comfortable managing many concurrent workstreams with different owners and no single defined end date.
• Strong organizational skills and follow through, with the ability to hold cross functional teams accountable without direct authority over them.
• Clear written and verbal communication skills, with the ability to translate ticket level detail into portfolio level visibility for leadership.

What We Offer:

• A fun, team-oriented startup culture.
• Generous stock options — we all get to own a piece of what we’re building.
• Unlimited vacation days.
• Flexible schedule that supports working from home.
• Full benefits package includes medical, dental, vision, 401k, paid parental leave, and more.
• Ample opportunities to learn and take on new responsibilities.

We are an equal opportunity employer.

Salary Range: $115,000-140,000 base salary annually.

This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package. In accordance with the Massachusetts Pay Transparency Law, we are providing a good-faith salary range for this position at the time of posting. The actual salary offered will depend on the level at which the candidate is hired, as well as their experience, skills, qualifications, and location. Compensation may grow over time through merit-based increases, promotions, and company-wide adjustments. If your salary expectations fall outside this range, we still encourage you to apply so we can have a conversation.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.

This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Success requires the ability to teach not only platform functionality, but also the technical concepts that underpin effective deployments, while translating real-world operational use cases into scalable enablement experiences.

The ideal candidate is a strong cross-functional partner with an operational understanding of Axon Fusus, excellent facilitation skills, and the ability to independently deliver training and enablement. This role is critical in helping customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long-term outcomes.

What You’ll Do

Location: Remote - Scottsdale, AZ, Los Angeles, CA, or San Diego, CA

Travel: Approximately 50%

Reports to: Sr. Director, RTO SaaS Delivery

Key Responsibilities

Adoption & Enablement Program Ownership

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.

• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.

• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.

• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.

• Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.

• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.

Curriculum and Internal Enablement

• Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.

• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.

• Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.

• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.

Instructor-Led Training Delivery

• Deliver high-quality instructor-led training to internal teams and external law enforcement customers.

• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.

• Lead scenario-based sessions built around real-world operational use cases.

• Independently deliver routine training without reliance on senior program managers.

• Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.

Sustainment, Escalations & Quality Validation

• Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.

• Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.

• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.

• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.

Qualifications

Required

• Proven experience delivering instructor-led training to professional audiences of more than 50 participants.

• Experience developing and executing structured training or enablement programs.

• Strong facilitation skills with the ability to engage both technical and operational audiences.

• Demonstrated ability to teach functional workflows and applied technical concepts with credibility.

• Ability to operate independently in front of customers and internal stakeholders.

• Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.

Strongly Preferred

• Background in law enforcement, public safety, emergency management, or similar operational environments.

• Experience training or supporting public-sector customers.

• Experience working with video management systems, real-time operations centers, or situational awareness platforms.

• Hands-on experience supporting technical deployments or integrations in enterprise environments.

High-level working knowledge of:

• IP networking fundamentals

• RTSP and video streaming concepts

• DVR/NVR systems and camera infrastructure

• Network connectivity, ports, firewalls, and bandwidth considerations

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$131,250—$210,000 USD

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc).

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning, growth, and the ability to make a big impact at a small company. We believe that by bringing quality software to the federal space, we can make big changes happen and improve the daily lives of millions of people.

We’re looking for a Delivery Manager to join our VA team, keeping delivery moving on the products that power the authenticated Veteran experience across VA.gov.

What you’ll be doing:

• Partner with Product Managers and engineering teams to plan, prioritize, and deliver high-quality software on schedule
• Facilitate Agile ceremonies including standups, sprint planning, refinement, retrospectives, and sprint demos
• Track delivery progress, surface risks early, and keep stakeholders informed and aligned
• Help break down product initiatives into actionable, well-scoped work for engineering teams
• Collaborate with Product Owners on roadmap planning, backlog prioritization, and release planning
• Coordinate across teams in the broader VA.gov ecosystem to manage dependencies and keep efforts aligned
• Write clear reports and updates that communicate the value the team is delivering to clients and leadership
• Foster a team environment built on accountability, clear communication, and continuous improvement

What you’ll bring:

• Experience managing software delivery in an Agile environment, ideally on federal programs

• Familiarity with VA.gov platform conventions or similar federal digital services is a plus

• Strong facilitation skills — you can run a room, keep things moving, and bring out the best in a team

• Ability to work across disciplines, translating between technical teams and non-technical stakeholders

• Comfort with ambiguity — you know how to create structure and clarity without having all the answers upfront

• Experience with project and collaboration tools such as Jira and Confluence

• Thrives in a remote, collaborative environment and genuinely enjoys working closely with a cross-functional team

• Communicates clearly and openly, whether writing a status report, running a retro, or escalating a blocker

• Performs other related duties as assigned

Requirements:

• Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.

Education:

• Bachelor’s degree

Benefits:

• Fully-remote
• Annual stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@oddball.io

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $90,000 – $115,000

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning, growth, and the ability to make a big impact at a small company. We believe that by bringing quality software to the federal space, we can make big changes happen and improve the daily lives of millions of people.

We’re looking for a Delivery Manager to join our VA team, keeping delivery moving on the products that power the authenticated Veteran experience across VA.gov.

What you’ll be doing:

• Partner with Product Managers and engineering teams to plan, prioritize, and deliver high-quality software on schedule
• Facilitate Agile ceremonies including standups, sprint planning, refinement, retrospectives, and sprint demos
• Track delivery progress, surface risks early, and keep stakeholders informed and aligned
• Help break down product initiatives into actionable, well-scoped work for engineering teams
• Collaborate with Product Owners on roadmap planning, backlog prioritization, and release planning
• Coordinate across teams in the broader VA.gov ecosystem to manage dependencies and keep efforts aligned
• Write clear reports and updates that communicate the value the team is delivering to clients and leadership
• Foster a team environment built on accountability, clear communication, and continuous improvement

What you’ll bring:

• Experience managing software delivery in an Agile environment, ideally on federal programs

• Familiarity with VA.gov platform conventions or similar federal digital services is a plus

• Strong facilitation skills — you can run a room, keep things moving, and bring out the best in a team

• Ability to work across disciplines, translating between technical teams and non-technical stakeholders

• Comfort with ambiguity — you know how to create structure and clarity without having all the answers upfront

• Experience with project and collaboration tools such as Jira and Confluence

• Thrives in a remote, collaborative environment and genuinely enjoys working closely with a cross-functional team

• Communicates clearly and openly, whether writing a status report, running a retro, or escalating a blocker

• Performs other related duties as assigned

Requirements:

• Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.

Education:

• Bachelor’s degree

Benefits:

• Fully-remote
• Annual stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@oddball.io

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $90,000 – $115,000

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Professional Services Manager II for Axon Air, you will lead the deployment of Axon drone technology for law enforcement, enterprise, and public safety agencies. This elevated role requires advanced technical proficiency, deep program management expertise, and the ability to independently manage complex deployments.

You will serve as a trusted advisor and subject matter expert (SME), ensuring customers not only adopt Axon Air solutions but also realize their full potential to transform workflows and enhance organizational effectiveness. By combining advanced technical skills, regulatory knowledge, and consultative leadership, you will accelerate customer adoption, influence program expansion, and deliver long-term success.

What You’ll Do

Location: Remotely from the United States with up to 80% travel

Reports to: Manager, Professional Services

Direct Reports: 0

• Engage with agency leaders (e.g., Chiefs of Police, Sheriffs, Command Staff, Directors of IT) and drone program managers during pre- and post-sale phases to design and enhance UAS programs.
• Contribute to pre-sale efforts by conducting needs assessments, providing technical demonstrations, creating deployment plans, and guiding agencies through T&E engagements.
• Lead and manage large and/or complex program implementations, ensuring readiness, compliance with FAA Part 107, and seamless integration with third-party vendors.
• Serve as a primary technical point of contact, providing advanced guidance on drone operations, system configurations, and SaaS integrations.
• Develop, schedule, and deliver advanced drone-related training programs for agencies, ensuring technical proficiency and long-term adoption.
• Mentor Axon Air PSMs and cross-functional partners, sharing expertise, workflows, and best practices.
• Use project management tools (e.g., Smartsheets) to define scope, track milestones, mitigate risks, and communicate status to stakeholders.
• Capture and communicate customer feedback, including feature requests and operational challenges, to inform internal teams and product roadmaps.
• Stay current with UAS technologies, FAA regulations, and emerging trends; contribute to product testing, evaluations, and recommendations.

What You Bring

• BS/BA or equivalent experience.
• 3–5+ years of professional services, technical deployment, or UAS program management experience.
• Demonstrated success leading complex technical deployments and customer-facing projects.
• FAA Part 107 certification required (advanced certifications strongly preferred).
• Advanced expertise in UAS platforms (DJI, Skydio, SkyHero, Fotokite), detection systems (Dedrone), and drone management software (DroneSense).
• Experience with network infrastructure, data management, or SaaS integrations preferred.
• Strong project management, organizational, and consultative skills with proven ability to influence executive and technical stakeholders.
• Excellent communication skills with experience providing in-person technical instruction in operational or high-stakes environments.
• Ability to work independently while also mentoring peers and junior team members.
• Willingness to travel weekly across North America (potential for international travel).
• Familiarity with law enforcement, security, or military operations strongly preferred.
• Comfortable working in elevated positions, climbing, working with hand tools, and lifted objects

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

Location: Remote – LATAM (Open to candidates across the Americas aligned time zones, with a preference for Latin America-based applicants) Fueled is a leading digital strategy, design, and engineering agency....

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

Delivery Director - Project Delivery

3Cloud, A Cognizant Company, is an Azure-focused professional services firm helping clients transform their business through the power of the cloud. We specialize in Microsoft Azure to help clients accelerate innovation, operate more efficiently, and be more responsive to their customers’ needs. As a Microsoft partner, we specialize in Azure Migration, Application Modernization and Development, Internet of Things, AI, and DevOps achieved through Azure-Enabled Infrastructure Automation.

This is a remote-based role in a US-based location only. Travel up to 20%.

This role operates in one of two tracks — Project Delivery (PMO) or Market Delivery Unit (MDU). The core responsibilities and requirements below apply to both tracks; track-specific nuances are summarized in the Track Variants section at the end of this description. Track assignment will be confirmed during the hiring process.

The Delivery Director in Delivery Management leads delivery across a portfolio of engagements, owning client relationships, delivery performance, and financial outcomes. At this level, you are accountable for the health of an entire book of business — protecting margin and revenue while ensuring delivery consistency, executive client confidence, and the long-term growth of the accounts you oversee. Building on the program leadership of the Senior Delivery Manager, the Delivery Director leads leaders —guiding Senior Delivery Managers and Delivery Managers, setting delivery strategy and governance across the portfolio, and partnering with sales and account leadership to grow accounts. You operate as an executive-level client partner, influencing strategy, investment decisions, and the outcomes that define the long-term relationship.

Responsibilities

Portfolio Leadership

You own delivery across a portfolio of accounts or programs, setting the delivery strategy, prioritization, and governance that protect outcomes at scale.

• Own delivery across a portfolio of accounts or programs.

• Drive delivery strategy, prioritization, and governance across the portfolio.

• Lead strategic internal and client initiatives that contribute to revenue growth and delivery maturity.

Client & Executive Engagement

You serve as an executive-level client partner, influencing outcomes, strategy, and investment decisions through trusted, long-term relationships at the C-suite and senior leadership level.

• Serve as an executive-level client partner across the portfolio (C-suite, SVP, VP).

• Influence client outcomes, strategy, and investment decisions through consultative guidance.

• Invest in client relationships to embed trust and identify recommendations that increase business value.

Financial Ownership

You drive portfolio-level financial performance, aligning delivery decisions with revenue, margin, and forecast objectives, and ensuring delivery investments support the broader business strategy.

• Drive portfolio-level financial performance, including revenue, margin, and forecast accuracy.

• Align delivery decisions and resourcing with business objectives and account strategy.

• Support negotiation of Statements of Work, Change Orders, and third-party vendor arrangements as needed.

Leadership

You lead Senior Delivery Managers and Delivery Managers, driving accountability, excellence, and capability development across the broader Delivery Management organization while serving as a senior escalation point.

• Lead Senior Delivery Managers and Delivery Managers; provide people management, mentorship, and peer advisory.

• Drive accountability and excellence across teams through frequent, honest feedback and servant leadership.

• Serve as the senior point of escalation for delivery leaders across the portfolio.

• Identify the need for and build or drive new Delivery Management communities, committees, and standards.

• Own medium- to long-term workforce, capability, and capacity planning across the portfolio, anticipating future skill needs and partnering with leadership on hiring and succession decisions.

Growth & Pre-Sales

You lead pursuit strategy and deal support for the portfolio, partnering with sales and account leadership to grow accounts and convert relationships into expanded delivery opportunities.

• Lead pursuit strategy and deal support for strategic opportunities across the portfolio.

• Partner with sales and account leadership to grow accounts and drive expansion.

• Contribute significantly to pre-sales pursuits, including delivery approach, estimation, and risk shaping.

Track Variants

The Delivery Director role operates in one of two tracks. The track-specific nuances below clarify how scope and emphasis differ.

Project Delivery Track (PMO)

• Scope: Portfolio of accounts or programs spanning the practice, not aligned to a single market.

• Leadership focus: Delivery health, governance, and consistency across a diverse cross-account portfolio.

• Growth role: Supports pursuits and ensures delivery readiness; partners with sales rather than owning bookings targets.

• Financial lens: Margin, forecast accuracy, delivery cost-to-serve, and portfolio governance KPIs.

• Standards role: Owns and contributes to enterprise delivery standards used by all delivery leaders.

Market Delivery Track (MDU)

• Scope: Portfolio of accounts within a specific Market Delivery Unit (MDU), aligned to a defined industry or market.

• Leadership focus: Delivery health and market-anchored client posture within the MDU; brand of the MDU in the client base.

• Growth role: Owns pursuit strategy and account growth tied to the MDU’s bookings and revenue plan.

• Financial lens: Bookings, revenue, margin, utilization, and MDU P&L contribution.

• Standards role: Adapts enterprise delivery standards to the MDU’s market context and contributes back to the broader Delivery Management practice.

Requirements

This role is a fit for someone who can own a portfolio of accounts, partner with executives, lead other delivery leaders, and consistently translate delivery strategy into financial and client outcomes.

Required

• 10+ years of consulting, program, or delivery leadership experience.

• Proven ability to lead portfolios or large programs across multiple teams and engagements.

• Strong executive stakeholder management at the C-suite, SVP, and VP level.

• Experience driving delivery outcomes, governance, and accountability across leaders.

Preferred

• Bachelor’s degree.

• Experience owning financial targets (margin, revenue, forecast).

• Experience leading pursuits, account growth, and strategic deal support.

• Broad certification mix across the Agile, scaled Agile, or PMP spectrum — e.g., SAFe, PMP, RTE, SPC, PgMP.

• Experience across multiple delivery domains.

• Experience negotiating Statements of Work, Change Orders, and third-party vendor arrangements.

• Exposure to the Microsoft technology ecosystem and Cloud environments (Azure, AWS, GCP).

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas

This Job Posting will expire on Monday, October 26th, 2026.

3Cloud Total Rewards Highlights Include:

• Flexible work location with a virtual first approach to work!
• 401(K) with match up to 50% of your 6% contributions of eligible pay
• Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days
• Two medical plan options to allow you the choice to elect what works best for you!
• Option for vision and dental coverage
• 100% employer paid coverage for life and disability insurance
• Paid leave for birth parents and non-birth parents
• Option for Healthcare FSA, HSA, and Dependent Care FSA
• $67.00 monthly tech and home office allowance
• Utilization and/or discretionary bonus eligibility based on role
• Employee Assistance Program to help with everyday challenges

3Cloud offers competitive compensation. In addition to base pay employees are eligible to receive an annual discretionary/utilization bonus. If you are hired at 3Cloud your final base salary is based on factors such as skills, education, experience and/or geographic location. Please keep in mind that the range mentioned above includes the full base salary range for the role. It is not typical for offers to be made at or near the top of the range.

Base Salary Range

$148,000—$212,000 USD

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.

Type: Full-time contractor (hours negotiable)

Location: Remote, based in Central or South America (Americas time zones)

Language Requirements: Spanish fluency required

Reports to: Head of Growth

OpenFn is the digital public good for public service automation & AI orchestration. Our platform automates data exchange and digital workflows so that governments and NGOs can deliver public services more efficiently, achieve interoperability across fragmented systems, and scale critical public services across health, humanitarian, and government programs.

Our team, Open Function Group, the primary steward of this open-source platform, is a lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries.

We are not making marginal improvements to already comfortable lives. We are building the infrastructure that allows governments to function, clinics to operate, and vulnerable populations to access services they depend on.

The role

We need a remote, relationship-driven, commercially-minded Program Manager who is technically fluent, someone who can speak credibly about our platform, integrations, and data workflows with technical and non-technical stakeholders alike, to keep our existing customers happy, engaged, and growing, and to help us stand up program management as a function for the very first time.

We are hiring our first Program Manager to own and grow relationships with OpenFn’s existing customers as we transition to a subscription model built around packaged product-and-services bundles.

As our first Program Manager in this market, you will own the full portfolio of existing subscription customers and be accountable for their retention, satisfaction, and growth. You will be the trusted advisor customers turn to, the person who makes sure they are getting real value from OpenFn, and the internal owner of the commercial health of each account.

OpenFn is a technical product: our customers use it to build integrations, move data between systems, and automate complex digital workflows. You do not need to be an engineer, and you will not be doing hands-on implementation work; we have solution architects and implementation consultants for that. But you do need to be technically fluent: able to understand how customers use the platform, hold a credible conversation with their technical teams, spot when something is going wrong, and know when to bring in a specialist. That technical credibility is what will make you a genuine trusted advisor rather than just a point of contact.

Because this is a foundational hire, you will both build and execute. You will not inherit a mature playbook; you will help create it, establishing the processes, cadences, and tooling that a strong program management function depends on, while carrying a live book of business from day one.

Own & grow customer relationships

• Serve as the primary point of contact and trusted advisor for a portfolio of existing subscription customers
• Build strong, multi-threaded relationships across each customer organization, from day-to-day users through to senior decision-makers
• Develop and maintain account plans that map each customer’s objectives to the value OpenFn delivers
• Plan and lead Quarterly Business Reviews (QBRs) and other regular check-ins

Bring technical fluency to the relationship

• Develop a strong working understanding of the OpenFn platform and how each of your customers uses it
• Hold credible, substantive conversations with customers’ technical teams about their integrations, data workflows, and use cases
• Translate fluently between customers’ technical staff and their non-technical decision-makers
• Spot technical adoption risks early, and know when to bring in solution architects or implementation consultants

Drive retention & expansion

• Own gross and net retention for your portfolio, and be accountable for renewals
• Forecast renewals accurately and manage the end-to-end renewal process
• Proactively identify at-risk accounts and lead recovery plans before they churn
• Identify and pursue opportunities to grow accounts, including tier upgrades and cross-sell of additional services
• Negotiate renewals and expansions in line with our pricing and packaging model

Deliver value & coordinate delivery

• Ensure a smooth handoff from sales and implementation into ongoing program management
• Monitor product usage and adoption, and work with customers to close gaps and deepen engagement
• Act as the voice of the customer internally, channeling feedback to our product and services teams
• Coordinate with support and implementation teams to meet SLA commitments and deliver project-based work
• Manage escalations, bringing the right internal people together to resolve issues quickly

Build the program management function

• Establish the playbooks, cadences, and health-scoring approach that will let program management scale as OpenFn grows
• Maintain accurate account data, activity, and forecasts in our CRM, and report on core retention/growth metrics to leadership
• Help migrate existing customers from legacy project-based arrangements onto the new subscription model

Required Qualifications

• 3-7+ years of experience in account management, customer success, or a related customer-facing commercial role at a SaaS or subscription business
• A proven track record of retaining and growing a portfolio of customers, including owning renewals, forecasting, and driving upsell or expansion
• Experience managing customers for a technically substantive product, with a demonstrated ability to get up to speed on how a product actually works
• Genuine technical fluency: comfort discussing concepts such as APIs, integrations, data exchange, and workflow automation, and the ability to translate between technical and non-technical audiences
• Strong relationship-building skills, with the ability to earn trust with both technical users and senior stakeholders
• Experience running customer cadences such as QBRs, service reviews, and success planning
• Hands-on proficiency with a CRM, and a data-informed approach to managing account health and forecasts
• Fluent, professional-level English communication skills (written and verbal), with the ability to work effectively across a distributed, multicultural team
• Fluency in Spanish, in addition to English
• A self-starter mindset suited to a foundational role where you build as well as execute, and the ability to work from home or a shared office space with fast, stable internet, preferably in a country located in Central or South America (compatible with Americas time zones)

Preferred Qualifications

• Experience helping a business (or its customers) transition from project or services-based revenue to a subscription model

• A technical background (e.g. a computer science degree, or prior experience in engineering, technical support, solutions, or implementation), including hands-on experience with integration tooling, data pipelines, or APIs

• Experience managing government, NGO, public sector, or other international customers, ideally within the digital public goods or open source ecosystem

• Working knowledge of CRMs such as Salesforce or Odoo

• Additional language skills relevant to our customer base (e.g. French, Portuguese)

• Experience selling and/or delivering complex digital transformation, business process transformation, or data integration projects

• Financial compensation includes a base salary plus variable pay tied to the retention and growth (upsell and expansion) of your portfolio. Total pay is commensurate with experience, per OpenFn’s Equal Pay for Equal Work framework; the detailed variable-pay mechanics are shared during the interview process.

• N.B.: Selling to NGO and government customers, we don’t offer Silicon Valley pay scales, but high quality of life and fair, transparent, and competitive compensation is important to us.

• Flexible working schedule

• We’re fully remote, with team meetups across Europe and Africa (our last three were in Kigali, Cape Town, and Dakar)

• Exposure to the hottest industry and technology trends and leading health, humanitarian, and government digital transformation interventions in the sector

• Opportunity for leadership and advancement; you will be a key contributor to our company’s strategy and direction

• The opportunity to shape our strategy and impact millions of lives through our open source software in a small, mission-driven organization

Type: Full-time contractor (hours negotiable)

Location: Remote, based in Sub-Saharan Africa (Africa time zones)

Language Requirements: French fluency required

Reports to: Head of Growth

OpenFn is the digital public good for public service automation & AI orchestration. Our platform automates data exchange and digital workflows so that governments and NGOs can deliver public services more efficiently, achieve interoperability across fragmented systems, and scale critical public services across health, humanitarian, and government programs.

Our team, Open Function Group, the primary steward of this open-source platform, is a lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries.

We are not making marginal improvements to already comfortable lives. We are building the infrastructure that allows governments to function, clinics to operate, and vulnerable populations to access services they depend on.

The role

We need a remote, relationship-driven, commercially-minded Program Manager who is genuinely technically fluent, someone who can speak credibly about our platform, integrations, and data workflows with technical and non-technical stakeholders alike, to keep our existing customers happy, engaged, and growing, and to help us stand up program management as a function for the very first time.

We are hiring our first Program Manager to own and grow relationships with OpenFn’s existing customers as we transition to a subscription model built around packaged product-and-services bundles.

As our first Program Manager in this market, you will own the full portfolio of existing subscription customers and be accountable for their retention, satisfaction, and growth. You will be the trusted advisor customers turn to, the person who makes sure they are getting real value from OpenFn, and the internal owner of the commercial health of each account.

OpenFn is a genuinely technical product: our customers use it to build integrations, move data between systems, and automate complex digital workflows. You do not need to be an engineer, and you will not be doing hands-on implementation work; we have solution architects and implementation consultants for that. But you do need to be technically fluent: able to understand how customers use the platform, hold a credible conversation with their technical teams, spot when something is going wrong, and know when to bring in a specialist. That technical credibility is what will make you a genuine trusted advisor rather than just a point of contact.

Because this is a foundational hire, you will both build and execute. You will not inherit a mature playbook; you will help create it, establishing the processes, cadences, and tooling that a strong program management function depends on, while carrying a live book of business from day one.

Own & grow customer relationships

• Serve as the primary point of contact and trusted advisor for a portfolio of existing subscription customers
• Build strong, multi-threaded relationships across each customer organization, from day-to-day users through to senior decision-makers
• Develop and maintain account plans that map each customer’s objectives to the value OpenFn delivers
• Plan and lead Quarterly Business Reviews (QBRs) and other regular check-ins

Bring technical fluency to the relationship

• Develop a strong working understanding of the OpenFn platform and how each of your customers uses it
• Hold credible, substantive conversations with customers’ technical teams about their integrations, data workflows, and use cases
• Translate fluently between customers’ technical staff and their non-technical decision-makers
• Spot technical adoption risks early, and know when to bring in solution architects or implementation consultants

Drive retention & expansion

• Own gross and net retention for your portfolio, and be accountable for renewals
• Forecast renewals accurately and manage the end-to-end renewal process
• Proactively identify at-risk accounts and lead recovery plans before they churn
• Identify and pursue opportunities to grow accounts, including tier upgrades and cross-sell of additional services
• Negotiate renewals and expansions in line with our pricing and packaging model

Deliver value & coordinate delivery

• Ensure a smooth handoff from sales and implementation into ongoing program management
• Monitor product usage and adoption, and work with customers to close gaps and deepen engagement
• Act as the voice of the customer internally, channeling feedback to our product and services teams
• Coordinate with support and implementation teams to meet SLA commitments and deliver project-based work
• Manage escalations, bringing the right internal people together to resolve issues quickly

Build the program management function

• Establish the playbooks, cadences, and health-scoring approach that will let program management scale as OpenFn grows
• Maintain accurate account data, activity, and forecasts in our CRM, and report on core retention/growth metrics to leadership
• Help migrate existing customers from legacy project-based arrangements onto the new subscription model

Required Qualifications

• 3-7+ years of experience in account management, customer success, or a related customer-facing commercial role at a SaaS or subscription business
• A proven track record of retaining and growing a portfolio of customers, including owning renewals, forecasting, and driving upsell or expansion
• Experience managing customers for a technically substantive product, with a demonstrated ability to get up to speed on how a product actually works
• Genuine technical fluency: comfort discussing concepts such as APIs, integrations, data exchange, and workflow automation, and the ability to translate between technical and non-technical audiences
• Strong relationship-building skills, with the ability to earn trust with both technical users and senior stakeholders
• Experience running customer cadences such as QBRs, service reviews, and success planning
• Hands-on proficiency with a CRM, and a data-informed approach to managing account health and forecasts
• Fluent, professional-level English and French communication skills (written and verbal), with the ability to work effectively across a distributed, multicultural team
• A self-starter mindset suited to a foundational role where you build as well as execute, and the ability to work from home or a shared office space with fast, stable internet, preferably in a country located in Sub-Saharan Africa (Africa time zones)

Preferred Qualifications

• Experience helping a business (or its customers) transition from project or services-based revenue to a subscription model

• A technical background (e.g. a computer science degree, or prior experience in engineering, technical support, solutions, or implementation), including hands-on experience with integration tooling, data pipelines, or APIs

• Experience managing government, NGO, public sector, or other international customers, ideally within the digital public goods or open source ecosystem

• Working knowledge of CRMs such as Salesforce or Odoo

• Additional language skills relevant to our customer base (e.g. Spanish, Portuguese)

• Experience selling and/or delivering complex digital transformation, business process transformation, or data integration projects

• Financial compensation includes a base salary plus variable pay tied to the retention and growth (upsell and expansion) of your portfolio. Total pay is commensurate with experience, per OpenFn’s Equal Pay for Equal Work framework; the detailed variable-pay mechanics are shared during the interview process.

• N.B.: Selling to NGO and government customers, we don’t offer Silicon Valley pay scales, but high quality of life and fair, transparent, and competitive compensation is important to us.

• Flexible working schedule

• We’re fully remote, with team meetups across Europe and Africa (our last three were in Kigali, Cape Town, and Dakar)

• Exposure to the hottest industry and technology trends and leading health, humanitarian, and government digital transformation interventions in the sector

• Opportunity for leadership and advancement; you will be a key contributor to our company’s strategy and direction

• The opportunity to shape our strategy and impact millions of lives through our open source software in a small, mission-driven organization

Engagement Partner

Job Title:

Engagement Partner

Reports To:

Vice President, Client Services

Department:

Client Services

Location:

Remote

FLSA Status:

Exempt

Employment Type:

Full-Time

Position Summary

The Director, Client Services, is a professional services leader responsible for the successful delivery of assigned accounts, programs, and projects across Red Clay’s Delivery Practice. This role ensures engagements are completed on time, within budget, and to a standard of quality that drives client satisfaction and reference-ability. Serving as an Engagement Partner for identified client accounts, the Director partners with peer leaders and domain experts to sustain and expand long-term client relationships. In coordination with Executive Leadership, this role supports profitable, scalable growth through consistent delivery excellence and may contribute to business development efforts in support of net new client pursuits.

Essential Duties & Responsibilities

The following duties are representative of the work performed in this role. Other duties may be assigned as business needs to evolve.

Account/Project Performance and Operational Excellence

• Own and deliver assigned projects to successful completion, ensuring adherence to the approved baseline, budget, schedule, scope, as sold margin, and all defined project KPIs

• Supports the evolution, standardization, adoption, and efficiencies across the PMO organization

• Knowledgeable of other methodology and implementation options in the industry, and able to support clients on the selection and implementation of those

• Responsible for the Statements of Work, P&L, Change orders, project reporting, accuracy of KPIs, and invoice collections across assigned projects

• Holds teams accountable for delivering operational excellence as it relates to timesheets, expenses, invoicing, and accuracy of reporting

• Clear understanding of company financial models, pricing sheets, revenue, and margin goals

• Enforce operating standards, methodologies, and best practices for delivery

• Proactively monitor performance of assigned engagements and take action to protect project profit margins, outcomes, and client relationships

• Inform and collaborate with the Delivery Executive for assigned engagements to ensure escalation, key decisions, and risks are communicated and handled appropriately

• Improve project profit margins through standardization, documentation, creation of new collateral, reuse of assets, and operational discipline

• Adopt Reddy AI agents and other proprietary tools to enhance service quality and delivery efficiency as applicable to assigned projects

• Collaborate with the PMO to facilitate continuous improvement opportunities and standardization across the management of Advisory and Implementation projects

• Presents and participates at industry events to showcase Red Clay’s brand of Delivery excellence

Business Development – Sales Support

• Participate in key sales pursuits, oral demonstrations, and executive presentations as assigned

Business Development – Account Expansion

• Serve as an Account Owner/Engagement Partner for identified client accounts, driving account expansion by growing sold revenue (“bookings”) and realizing that revenue at or above agreed-upon targets

• Interact with clients at the executive level and carry the perception of a leader across all levels of the client’s organization

• Understand the needs, roadmaps, challenges, and success opportunities for identified client accounts and position Red Clay as the preferred provider by connecting client needs to Red Clay’s service offerings across practices and domains

• Identify, qualify, and secure account expansion opportunities utilizing tools such as CRM and Kantata, as well as established Account Owner processes

• Design and lead the contracting and negotiation process in a manner favorable to Red Clay’s intended outcomes with the support of Practice leadership

• Ensure all account expansion opportunities are aligned with capabilities, capacity, project profit margin targets, and corporate objectives by partnering and confirming with Practice Leadership

• Maintain relationships with senior client executives within identified accounts to support long-term, multi-domain growth

Required Qualifications

• Bachelor’s degree in Business, Management, or related field; equivalent professional experience considered

• 8+ years of professional services or consulting experience, including program/project management and client account ownership

• Demonstrated ability to manage complex, multi-workstream engagements on time and on budget with measurable client outcomes

• Strong command of project financial management including P&L, margin analysis, SOW development, and change order management

• Proven ability to build executive-level client relationships and drive account expansion, including identifying, qualifying, and closing growth opportunities

Preferred Qualifications

• PMP, PgMP, or equivalent project/program management certification

• Experience in a Director or equivalent leadership role within a consulting or advisory firm

• Familiarity with PSA/project management tools such as Kantata and CRM platforms; experience with AI-enabled delivery tools a plus

Core Competencies

• Ability to lead complex Program/Project engagements with on-time, on-budget, high-quality outcomes

• Command of project financial management paired with experience supporting sales and driving account expansion

• Ability to build and maintain executive-level client relationships that drive satisfaction and account expansion

• Ability to partner effectively across practices, functions, and leadership levels

• Clear, confident communication with the ability to influence stakeholders and present to clients

• Oracle Energy & Water Program implementation experience

• Business Development background & Sales methodology experience

Success Characteristics

Client Relationship Mastery

A successful Director, Client Services builds and sustains trusted advisor relationships with senior client stakeholders. They anticipate client needs before they are voiced, navigate complex organizational dynamics with ease, and consistently deliver commitments in ways that deepen loyalty and expand engagement.

Strategic Business Development Mindset

Success means identifying whitespace opportunities, connecting client challenges to practice capabilities, and actively contributing to pipeline development and proposal efforts. They think like a business owner, not just a service manager.

Delivery Excellence & Accountability

They hold themselves and their teams to high delivery standards. A successful director ensures engagements are scoped clearly, staffed appropriately, and executed with quality and efficiency. They course-correct proactively when engagements drift and protect both client outcomes and firm margins.

Cross-Functional Collaboration

They work fluidly across practice areas, operations, and leadership. They break down silos, connect dots between teams, and rally internal resources in service of client success — without needing formal authority to get things done.

Operational & Commercial Acumen

They understand the business of consulting utilization, margins, SOW management, and revenue recognition. They use tools like Kantata and CRM platforms fluently to keep delivery and business development data clean, current, and actionable.

Adaptive Communication

They flex their communication style for the audience, executive briefings, client workshops, internal stakeholders, or at-risk conversations. They are clear, credible, and composed, even in high-stakes situations.

Outcomes Orientation

They define success in terms of measurable client impact, not just activity. They set clear KPIs, track progress rigorously, and hold the line on scope in ways that protect value for both the client and the firm.

Resilience & Composure Under Pressure

Consulting engagements rarely go exactly to plan. A successful director stays steady when things get complicated, resourceful, solution-focused, and calm in moments that would unsettle a less seasoned leader.

Integrity & Professional Credibility

They show up consistently, follow through, and tell clients the truth.

Work Environment & Physical Requirements

This role operates primarily in a professional remote environment. The position requires the ability to work at a computer for extended periods and may involve travel to client sites, industry events, and Red Clay office locations as needed. Some evening or weekend availability may be required during critical project phases or business development activities.

Equal Employment Opportunity Statement

RCC Global LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are committed to building a diverse and inclusive workplace where every team member feels valued and respected.

Americans with Disabilities Act (ADA) Statement

RCC Global LLC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of this position, please contact Human Resources to request an accommodation. This job description is intended to describe the general nature and level of work being performed and is not a comprehensive list of all activities, duties, or responsibilities that may be required.

Type: Full-time contractor (hours negotiable)

Location: Remote, based in Central or South America (Americas time zones)

Language Requirements: Spanish fluency required

Reports to: Head of Growth

OpenFn is the digital public good for public service automation & AI orchestration. Our platform automates data exchange and digital workflows so that governments and NGOs can deliver public services more efficiently, achieve interoperability across fragmented systems, and scale critical public services across health, humanitarian, and government programs.

Our team, Open Function Group, the primary steward of this open-source platform, is a lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries.

We are not making marginal improvements to already comfortable lives. We are building the infrastructure that allows governments to function, clinics to operate, and vulnerable populations to access services they depend on.

The role

We need a remote, relationship-driven, commercially-minded Program Manager who is technically fluent, someone who can speak credibly about our platform, integrations, and data workflows with technical and non-technical stakeholders alike, to keep our existing customers happy, engaged, and growing, and to help us stand up program management as a function for the very first time.

We are hiring our first Program Manager to own and grow relationships with OpenFn’s existing customers as we transition to a subscription model built around packaged product-and-services bundles.

As our first Program Manager in this market, you will own the full portfolio of existing subscription customers and be accountable for their retention, satisfaction, and growth. You will be the trusted advisor customers turn to, the person who makes sure they are getting real value from OpenFn, and the internal owner of the commercial health of each account.

OpenFn is a technical product: our customers use it to build integrations, move data between systems, and automate complex digital workflows. You do not need to be an engineer, and you will not be doing hands-on implementation work; we have solution architects and implementation consultants for that. But you do need to be technically fluent: able to understand how customers use the platform, hold a credible conversation with their technical teams, spot when something is going wrong, and know when to bring in a specialist. That technical credibility is what will make you a genuine trusted advisor rather than just a point of contact.

Because this is a foundational hire, you will both build and execute. You will not inherit a mature playbook; you will help create it, establishing the processes, cadences, and tooling that a strong program management function depends on, while carrying a live book of business from day one.

Own & grow customer relationships

• Serve as the primary point of contact and trusted advisor for a portfolio of existing subscription customers
• Build strong, multi-threaded relationships across each customer organization, from day-to-day users through to senior decision-makers
• Develop and maintain account plans that map each customer’s objectives to the value OpenFn delivers
• Plan and lead Quarterly Business Reviews (QBRs) and other regular check-ins

Bring technical fluency to the relationship

• Develop a strong working understanding of the OpenFn platform and how each of your customers uses it
• Hold credible, substantive conversations with customers’ technical teams about their integrations, data workflows, and use cases
• Translate fluently between customers’ technical staff and their non-technical decision-makers
• Spot technical adoption risks early, and know when to bring in solution architects or implementation consultants

Drive retention & expansion

• Own gross and net retention for your portfolio, and be accountable for renewals
• Forecast renewals accurately and manage the end-to-end renewal process
• Proactively identify at-risk accounts and lead recovery plans before they churn
• Identify and pursue opportunities to grow accounts, including tier upgrades and cross-sell of additional services
• Negotiate renewals and expansions in line with our pricing and packaging model

Deliver value & coordinate delivery

• Ensure a smooth handoff from sales and implementation into ongoing program management
• Monitor product usage and adoption, and work with customers to close gaps and deepen engagement
• Act as the voice of the customer internally, channeling feedback to our product and services teams
• Coordinate with support and implementation teams to meet SLA commitments and deliver project-based work
• Manage escalations, bringing the right internal people together to resolve issues quickly

Build the program management function

• Establish the playbooks, cadences, and health-scoring approach that will let program management scale as OpenFn grows
• Maintain accurate account data, activity, and forecasts in our CRM, and report on core retention/growth metrics to leadership
• Help migrate existing customers from legacy project-based arrangements onto the new subscription model

Required Qualifications

• 3-7+ years of experience in account management, customer success, or a related customer-facing commercial role at a SaaS or subscription business
• A proven track record of retaining and growing a portfolio of customers, including owning renewals, forecasting, and driving upsell or expansion
• Experience managing customers for a technically substantive product, with a demonstrated ability to get up to speed on how a product actually works
• Genuine technical fluency: comfort discussing concepts such as APIs, integrations, data exchange, and workflow automation, and the ability to translate between technical and non-technical audiences
• Strong relationship-building skills, with the ability to earn trust with both technical users and senior stakeholders
• Experience running customer cadences such as QBRs, service reviews, and success planning
• Hands-on proficiency with a CRM, and a data-informed approach to managing account health and forecasts
• Fluent, professional-level English communication skills (written and verbal), with the ability to work effectively across a distributed, multicultural team
• Fluency in Spanish, in addition to English
• A self-starter mindset suited to a foundational role where you build as well as execute, and the ability to work from home or a shared office space with fast, stable internet, preferably in a country located in Central or South America (compatible with Americas time zones)

Preferred Qualifications

• Experience helping a business (or its customers) transition from project or services-based revenue to a subscription model

• A technical background (e.g. a computer science degree, or prior experience in engineering, technical support, solutions, or implementation), including hands-on experience with integration tooling, data pipelines, or APIs

• Experience managing government, NGO, public sector, or other international customers, ideally within the digital public goods or open source ecosystem

• Working knowledge of CRMs such as Salesforce or Odoo

• Additional language skills relevant to our customer base (e.g. French, Portuguese)

• Experience selling and/or delivering complex digital transformation, business process transformation, or data integration projects

• Financial compensation includes a base salary plus variable pay tied to the retention and growth (upsell and expansion) of your portfolio. Total pay is commensurate with experience, per OpenFn’s Equal Pay for Equal Work framework; the detailed variable-pay mechanics are shared during the interview process.

• N.B.: Selling to NGO and government customers, we don’t offer Silicon Valley pay scales, but high quality of life and fair, transparent, and competitive compensation is important to us.

• Flexible working schedule

• We’re fully remote, with team meetups across Europe and Africa (our last three were in Kigali, Cape Town, and Dakar)

• Exposure to the hottest industry and technology trends and leading health, humanitarian, and government digital transformation interventions in the sector

• Opportunity for leadership and advancement; you will be a key contributor to our company’s strategy and direction

• The opportunity to shape our strategy and impact millions of lives through our open source software in a small, mission-driven organization