Writing.io Jobs

WHO WE ARE

EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Implementation Project Manager will oversee and drive process integration clients into our high-performance product suite.  The IPM will manage activities associated with new client implementations and internal initiatives, will plan execute and coordinate the activities for on-boarding clients into the EnableComp service suite, will be responsible for managing the timeline, deliverables, setting client expectations, communicating regularly and elevating critical issues.

THE JOB RESPONSIBILITIES INCLUDE

• Provide overall support surrounding the implementation of core service offerings, data integration and requirement gathering activities.
• Work directly with clients to review project status, action items, and resolve issues.
• Consult and identify solutions for client’s specific requirements.
• Work with internal team members to communicate and manage tasks related to the client’s implementation.
• Manage change and client expectations effectively.
• Maintain real time project status through online project management tools.
• Establish and manage aggressive timelines and confront critical-path items and deadlines.
• Provide weekly/monthly reporting and forecasting to management and other key stakeholders on the Operations team.
• Other duties as required.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree required.  Advanced degree preferred.
• 4+ years’ experience with implementation and/or technical project management in a healthcare setting.
• Prior experience in physician office setting including knowledge of physician office workflow and processes a plus.
• Extensive familiarity with payer or provider-based healthcare data sets required.
• Experience with project management tools required.
• Technical proficiency with project portfolio management tools, support ticketing software, Apple technology and cloud-based document sharing systems.
• Knowledge about extended medical terminology required.
• Equivalent combination of education and experience will be considered.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
• Regular and predictable attendance.

SPECIAL CONSIDERATIONS & PREREQUISITES

• Practices and adheres to EnableComp’s Core Values, Vision and Mission.
• Ability to work with different levels of clinical personnel, including providers.
• Ability to work in a very fast-paced and changing work environment.
• Collaborative, customer-focused and able to create visible value.
• Team approach to working with others, ability to perform a variety of duties within any workday and organizational skills from planning to execution of tasks and projects.
• Extensive project coordination experience.
• Process oriented with the ability to drive a project to successful completion.
• Proven track record of conflict management and problem-solving skills.
• Ability to work independently (self-directed/resourceful) and as a team member.
• Excellent communication and client-facing skills.
• Excellent organizational skills.
• Technical aptitude.
• Travel 0-10%; general office environment.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Marketing Technology Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Marketing Operations team is responsible for the systems, processes, and data infrastructure that power Stripe’s global marketing engine. We partner closely with Growth Product, Growth Marketing, Regional Demand and Field Marketing, Lifecycle Marketing, Sales Development, and Marketing Technology teams to ensure campaigns are executed with precision with as much automation as possible, prospect and performance data are accurate and actionable, and our marketing technology stack operates at scale.

We are systems thinkers and operational leaders focused on improving the workflows, tooling, data quality, and processes that enable marketing and sales teams to move faster and more effectively. Our work spans campaign operations, marketing automation, prospect data management, lead management, pre-and post event operations, cross-functional program delivery, and more.

What you’ll do

We are looking for a Marketing Technology Program Manager. This role sits at the intersection of technology, data, and program management, and it requires someone who can move fluidly between strategic planning and hands-on execution.

Drive technology programs that power Stripe’s marketing engine. Lead cross-functional programs with product, engineering, and marketing stakeholders. Drive improvements and innovation through AI, process automation, and 1st and 3rd party tools. Deliver the systems that enable marketing teams to move faster, continuously improve performance, and remove bottlenecks.

Responsibilities

• Act as the program manager for 1-2 initiatives at a time. Examples include the following.

  • Digital channel effectiveness: Improve digital campaign performance through personalization, content optimization, audience optimization. Include recommendation system interlock.
  • Measurement: Give every campaign a consistent identity; connect marketing activity, spend, engagement, leads, and downstream outcomes.
  • Account-Based Marketing (ABM): Identify target accounts, coordinate account-based campaigns, personalize account experiences, capture engagement, measure account penetration.
  • Online Event Production & Community: Digital event promotion, registration, online attendance, content delivery, community engagement, and follow-up/measurement.

• Program management responsibilities include

  • Own end-to-end program delivery for initiatives; maintain program communications, track milestones, lead cross-functional workstreams, and provide regular updates on roadmap progress
  • Lead programs to address recurring marketing process and technology challenges; define objectives, success metrics, and build repeatable processes that scale
  • Partner with product and engineering teams to scope business requirements, coordinate discovery, and translate operational needs into product requirements for internal tooling
  • Lead requirements, selection, contracting, implementation, and adoption of third party software; drive new custom features in the company’s implementation of third party software
  • Coordinate review cycles, pilots, and feedback collection during program execution; summarize required changes, identify launch-blocking issues, and escalate risks as needed
  • Drive ongoing operations improvements through process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform workflows
  • Maintain scalable documentation and support coordination with offshore production teams and cross-functional partners across time zones

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of experience in B2B marketing operations/technology or a related program management role in a high-growth technology environment
• 3+ years of experience working day-to-day on some or all of the following: marketing automation platforms, CRM platforms, audience targeting and personalization, marketing campaign measurement, account based marketing, and online events (webinars)
• 3+ years of experience in end-to-end program management of cross-functional marketing, sales, and engineering initiatives
• Experience building AI agents, including examples of agents you have deployed and examples of ways you are using AI on a daily basis beyond chat
• 3+ years of experience doing your own analysis using queries, dashboards, and AI and partnering with analysts and data scientists for more complex analytics needs
• 3+ years of experience defining your own scope and goals and collaborating with a distributed, global team to deliver on them
• Excellent written and verbal communication skills, including the ability to convey complex operational concepts to diverse stakeholders across marketing, sales, and engineering

Preferred qualifications

• Experience managing prospect or marketing database programs, including data enrichment, hygiene, and growth using first-party and third-party data sources
• 3+ years of experience with marketing technology systems and platforms, including Marketo, customer data platforms, marketing channel and campaign measurement and attribution, account based marketing platforms, and online event platforms
• Experience selecting and managing third-party software in a B2B marketing context
• Experience implementing AI tools to improve marketing operations workflows and productivity
• Experience working with global teams on a day-to-day basis
• Knowledge of data privacy and compliance frameworks
• Experience in the financial services, payments, or B2B software industries

WHO WE ARE

EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict and prevent revenue loss. Powered by the e360 RCM® AI-driven platform and the most expansive complex revenue cycle data set, today EnableComp helps more than 1,000 hospitals nationwide recover $3 billion annually from complex claims, denials, and revenue recovery. By cutting through complexity, we help hospitals thrive, resulting in recognition as Black Book’s #1 Specialty RCM provider for complex claims and revenue integrity in 2024 and 2025, a multi-year Top Workplaces honoree, and a SOC 2 Type II and HITRUST e1-certified platform.Our Vision is to empower healthcare providers to focus on patient care, not revenue cycle complexity. Our Mission is to uncover what others miss—turning every client dollar recovered into insight that helps prevent future loss. We live our Core Values of Uncompromising Integrity, Ecstatic Clients, and Empowered Team Members by operating with trust, accountability, and a “we before me” mindset. We pursue Innovation and Profitable Growth through continuous improvement and thoughtful problem-solving, and we believe work should include Fun—celebrating success, recognizing our people, and maintaining healthy work-life balance.

POSITION SUMMARY

The Implementation Project Manager will oversee and drive process integration clients into our high-performance product suite.  The IPM will manage activities associated with new client implementations and internal initiatives, will plan execute and coordinate the activities for on-boarding clients into the EnableComp service suite, will be responsible for managing the timeline, deliverables, setting client expectations, communicating regularly and elevating critical issues.

THE JOB RESPONSIBILITIES INCLUDE

• Provide overall support surrounding the implementation of core service offerings, data integration and requirement gathering activities.
• Work directly with clients to review project status, action items, and resolve issues.
• Consult and identify solutions for client’s specific requirements.
• Work with internal team members to communicate and manage tasks related to the client’s implementation.
• Manage change and client expectations effectively.
• Maintain real time project status through online project management tools.
• Establish and manage aggressive timelines and confront critical-path items and deadlines.
• Provide weekly/monthly reporting and forecasting to management and other key stakeholders on the Operations team.
• Other duties as required.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree required.  Advanced degree preferred.
• 4+ years’ experience with implementation and/or technical project management in a healthcare setting.
• Prior experience in physician office setting including knowledge of physician office workflow and processes a plus.
• Extensive familiarity with payer or provider-based healthcare data sets required.
• Experience with project management tools required.
• Technical proficiency with project portfolio management tools, support ticketing software, Apple technology and cloud-based document sharing systems.
• Knowledge about extended medical terminology required.
• Equivalent combination of education and experience will be considered.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
• Regular and predictable attendance.

SPECIAL CONSIDERATIONS & PREREQUISITES

• Practices and adheres to EnableComp’s Core Values, Vision and Mission.
• Ability to work with different levels of clinical personnel, including providers.
• Ability to work in a very fast-paced and changing work environment.
• Collaborative, customer-focused and able to create visible value.
• Team approach to working with others, ability to perform a variety of duties within any workday and organizational skills from planning to execution of tasks and projects.
• Extensive project coordination experience.
• Process oriented with the ability to drive a project to successful completion.
• Proven track record of conflict management and problem-solving skills.
• Ability to work independently (self-directed/resourceful) and as a team member.
• Excellent communication and client-facing skills.
• Excellent organizational skills.
• Technical aptitude.
• Travel 0-10%; general office environment.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

_“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.”_ – Revenue Specialist

_“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.”_ – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.

Responsibilities:

• Liaise between Suvoda’s internal eCOA teams and instrument developers/license holders for questionnaires;
• Liaise between Suvoda’s internal Technical Solutions and Design teams and 3rd party translation vendors regarding development needs and client translation requirements;
• Research license, translation, and eCOA requirements including layout, formatting and appearance on devices. Determine who the license holder is and how to get in contact;
• Assist with development of information gathering form to be collected at project outset to assist in license research;
• Communicate and implement all translation and eCOA requirements, and timelines to correct internal eCOA teams Manage and update internal reference master guide as needed with license holder requirements for future reference;
• Coordinate license holder reviews, as needed;
• Supply translation vendor with English .json files and screen reports for translation;
• Receive translated .json files from translation vendor and provide to the Technical Solutions team for implementation;
• Create screen report documents for each questionnaire by copying and pasting individual screenshot images of each question for a particular questionnaire. The individual screenshot images will be generated by the Technical Solutions team;
• Perform a basic proofread of the screen report documents to ensure all required screen content is present and in the correct order;
• Coordinate revisions to the screen report documents and .json files between the Technical Solutions team and translation vendor, as needed;
• Collaborate with Lead Project Managers regarding translation timelines in order for Lead Project Managers to communicate this information to the client;

Requirements:

• Bachelor’s degree required;
• 1-2 years of experience in a similar role;
• Strong interest in language, research and desire to join the pharmaceutical industry;
• Experience in management of multiple simultaneous projects;
• Ability to multitask;
• Strong organization and detail orientation skills;
• Self-motivated;
• Professional communication.

#LI-CG1

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert.

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked here.

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Essential Functions

In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

• Program & Portfolio Management: Assist in planning and managing product development programs and initiatives to ensure alignment with business objectives.
• Financial Planning & Budgeting: Support financial planning processes, tracking budgets, forecasting expenditures, and ensuring alignment with business priorities.
• Process Optimization & Standardization: Identify opportunities for process improvements and standardization across product development teams to increase efficiency and effectiveness.
• Strategic Project Execution: Lead and coordinate cross-functional strategic projects, ensuring clear objectives, timelines, and deliverables are met.
• Departmental Reporting: Manage and maintain weekly, monthly, and quarterly reporting processes, ensuring key performance indicators (KPIs) and departmental goals are tracked and communicated effectively.
• Product Development Team Reporting Standardization: Optimize reporting frameworks to ensure consistent, accurate, and actionable insights across product development
• Documentation & Roadmap Support: Assist in standardization of content, publishing, maintaining, and organizing documentation to support product roadmaps, strategy, and execution.
• Educational & Training Materials: Develop training materials, presentations, and other resources to educate internal stakeholders on product development processes and strategic initiatives.
• Release Support: coordinating, managing, and assisting with program release plans to ensure readiness for seasonal launches, including education.
• Stakeholder Coordination: Work cross-functionally with product managers, finance, engineering, and other teams to ensure alignment and execution of strategic priorities.
• Risk & Issue Management: Track & identify potential risks and roadblocks in product development initiatives and collaborate with teams to mitigate issues proactively.
• Provide initial and interim planning, governance, and management for product development quarterly, bi-annual, and annual planning for R&D investments.
• Work with Product Management and Engineering teams to build a clear and concise model to enable roadmap delivery excellence.
• Continuously improve and innovate program management practice and methodology including pace, cost, and quality.
• Define and track interdependencies between programs to ensure synchronized execution on project milestones while developing, maintaining, and reporting on an overall integrated product delivery plan. Support planning, coordination, and content create of annual user conference for product development discovery and innovation sessions.

Minimum Requirements

• Undergraduate Degree or equivalent combination of education and experience in a related field.
• 5+ years experience implementing a variety of technical projects and programs.
• Preferred background in SaaS platforms and products.
• Technical Skills: Strong proficiency in project management tools (e.g., Jira, Asana, Smartsheet, Jellyfish), data visualization (e.g., Tableau, Power BI), and financial tracking tools.
• Analytical & Strategic Thinking: Ability to analyze data, track performance metrics, and drive insights to support decision-making.
• Communication & Leadership: Excellent written and verbal communication skills, with the ability to effectively present information to stakeholders at all levels.
• Project Management: Experience managing multiple projects simultaneously, with a strong ability to prioritize and execute in a fast-paced environment.
• Senior Executive Interation: Experience partnering and working with senior and executive leadership in cross-funtional environment.
• Collaboration & Influence: Strong ability to work cross-functionally and influence without direct authority.
• Adaptability & Problem-Solving: Ability to navigate ambiguity, adapt to changing business needs, and develop creative solutions to challenges.
• Self-motivated with strong propensity for action, results and continuous improvement.
• The ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary.
• Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines.

Preferred Qualifications

• Preferred professional certification in project/program management: PMP.
• Preferred experience with agile methodologies.
• Preferred experience with process improvement methodologies such as Lean or Six Sigma.

Working Environment / Physical Demands

Working Environment:

• Remote work within the United States.
• Long-distance or air travel as needed, not to exceed 10% travel.

Physical Demands:

• Activities require a significant amount of work in front of a computer monitor.

Total Rewards:

Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off: take time off when you need it without worrying about available hours

11 paid holidays

Your Day Your Way - Celebrate a day of cultural or social significance to you

Access to Linkedin Learning courses for professional development

Insurance: Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

100% Company-Paid Parental leave (After 6 months with the company)

Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Essential Functions

In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

• Program & Portfolio Management: Assist in planning and managing product development programs and initiatives to ensure alignment with business objectives.
• Financial Planning & Budgeting: Support financial planning processes, tracking budgets, forecasting expenditures, and ensuring alignment with business priorities.
• Process Optimization & Standardization: Identify opportunities for process improvements and standardization across product development teams to increase efficiency and effectiveness.
• Strategic Project Execution: Lead and coordinate cross-functional strategic projects, ensuring clear objectives, timelines, and deliverables are met.
• Departmental Reporting: Manage and maintain weekly, monthly, and quarterly reporting processes, ensuring key performance indicators (KPIs) and departmental goals are tracked and communicated effectively.
• Product Development Team Reporting Standardization: Optimize reporting frameworks to ensure consistent, accurate, and actionable insights across product development
• Documentation & Roadmap Support: Assist in standardization of content, publishing, maintaining, and organizing documentation to support product roadmaps, strategy, and execution.
• Educational & Training Materials: Develop training materials, presentations, and other resources to educate internal stakeholders on product development processes and strategic initiatives.
• Release Support: coordinating, managing, and assisting with program release plans to ensure readiness for seasonal launches, including education.
• Stakeholder Coordination: Work cross-functionally with product managers, finance, engineering, and other teams to ensure alignment and execution of strategic priorities.
• Risk & Issue Management: Track & identify potential risks and roadblocks in product development initiatives and collaborate with teams to mitigate issues proactively.
• Provide initial and interim planning, governance, and management for product development quarterly, bi-annual, and annual planning for R&D investments.
• Work with Product Management and Engineering teams to build a clear and concise model to enable roadmap delivery excellence.
• Continuously improve and innovate program management practice and methodology including pace, cost, and quality.
• Define and track interdependencies between programs to ensure synchronized execution on project milestones while developing, maintaining, and reporting on an overall integrated product delivery plan. Support planning, coordination, and content create of annual user conference for product development discovery and innovation sessions.

Minimum Requirements

• Undergraduate Degree or equivalent combination of education and experience in a related field.
• 5+ years experience implementing a variety of technical projects and programs.
• Preferred background in SaaS platforms and products.
• Technical Skills: Strong proficiency in project management tools (e.g., Jira, Asana, Smartsheet, Jellyfish), data visualization (e.g., Tableau, Power BI), and financial tracking tools.
• Analytical & Strategic Thinking: Ability to analyze data, track performance metrics, and drive insights to support decision-making.
• Communication & Leadership: Excellent written and verbal communication skills, with the ability to effectively present information to stakeholders at all levels.
• Project Management: Experience managing multiple projects simultaneously, with a strong ability to prioritize and execute in a fast-paced environment.
• Senior Executive Interation: Experience partnering and working with senior and executive leadership in cross-funtional environment.
• Collaboration & Influence: Strong ability to work cross-functionally and influence without direct authority.
• Adaptability & Problem-Solving: Ability to navigate ambiguity, adapt to changing business needs, and develop creative solutions to challenges.
• Self-motivated with strong propensity for action, results and continuous improvement.
• The ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary.
• Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines.

Preferred Qualifications

• Preferred professional certification in project/program management: PMP.
• Preferred experience with agile methodologies.
• Preferred experience with process improvement methodologies such as Lean or Six Sigma.

Working Environment / Physical Demands

Working Environment:

• Remote work within the United States.
• Long-distance or air travel as needed, not to exceed 10% travel.

Physical Demands:

• Activities require a significant amount of work in front of a computer monitor.

Total Rewards:

Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off: take time off when you need it without worrying about available hours

11 paid holidays

Your Day Your Way - Celebrate a day of cultural or social significance to you

Access to Linkedin Learning courses for professional development

Insurance: Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

100% Company-Paid Parental leave (After 6 months with the company)

Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book’s #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Key Responsibilities

• Independently own operational alignment for assigned client accounts
• Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
• Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities
• Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions
• Partner with clients to align operational expectations with internal capabilities and constraints
• Monitor operational performance indicators and inventory health to identify emerging issues or deviations
• Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams
• Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up
• Track action plan progress and validate effectiveness over time
• Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward
• Own preparation and facilitation of monthly operational reviews and recurring client touchpoints
• Develop agendas, reporting narratives, and discussion materials tailored to client priorities
• Lead client discussions with confidence, professionalism, and consultative presence
• Document meeting outcomes, decisions, and action items, ensuring clear follow-through
• Serve as a consistent and reliable operational presence for assigned client accounts
• Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints
• Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle
• Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments
• Advocate for client needs while balancing enterprise standards and scalability
• Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems
• Apply Client Alignment methodologies and standards consistently across assigned accounts
• Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio
• Contribute to process improvement initiatives, workflow refinement, and documentation updates
• Support onboarding and knowledge transfer for new team members as needed
• Other duties as assigned

Requirements and Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required
• 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
• Foundational understanding of operational workflows, data interpretation, and client support models
• Strong written and verbal communication skills with the ability to convey operational information clearly
• Demonstrated ability to independently manage client relationships and operational discussions
• Strong analytical skills with the ability to interpret data and translate it into actionable insight
• Excellent written and verbal communication skills, including client-facing presentation experience
• Proven ability to influence without authority in cross-functional environments
• Timely and regular attendance
• Equivalent combination of education and experience will be considered
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

• Practices and adheres to EnableComp’s Core Values, Vision and Mission.
• Consultative mindset with a focus on problem-solving and continuous improvement
• Strong organizational skills and attention to detail
• Ability to receive feedback and apply it to improve performance and professional growth
• Professional presence appropriate for client-facing interactions
• Willingness to learn and adapt in a dynamic, evolving operational environment
• Demonstrated ability to escalate issues appropriately with clarity and confidence

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry’s top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

Don’t just take our word for it!  Hear what our people are saying:

“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist

“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make.

The purpose of this role is to oversee production operations for multi-channel marketing solutions.

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning, growth, and the ability to make a big...

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc).

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning, growth, and the ability to make a big impact at a small company. We believe that by bringing quality software to the federal space, we can make big changes happen and improve the daily lives of millions of people.

We’re looking for a Delivery Manager to join our VA team, keeping delivery moving on the products that power the authenticated Veteran experience across VA.gov.

What you’ll be doing:

• Partner with Product Managers and engineering teams to plan, prioritize, and deliver high-quality software on schedule
• Facilitate Agile ceremonies including standups, sprint planning, refinement, retrospectives, and sprint demos
• Track delivery progress, surface risks early, and keep stakeholders informed and aligned
• Help break down product initiatives into actionable, well-scoped work for engineering teams
• Collaborate with Product Owners on roadmap planning, backlog prioritization, and release planning
• Coordinate across teams in the broader VA.gov ecosystem to manage dependencies and keep efforts aligned
• Write clear reports and updates that communicate the value the team is delivering to clients and leadership
• Foster a team environment built on accountability, clear communication, and continuous improvement

What you’ll bring:

• Experience managing software delivery in an Agile environment, ideally on federal programs

• Familiarity with VA.gov platform conventions or similar federal digital services is a plus

• Strong facilitation skills — you can run a room, keep things moving, and bring out the best in a team

• Ability to work across disciplines, translating between technical teams and non-technical stakeholders

• Comfort with ambiguity — you know how to create structure and clarity without having all the answers upfront

• Experience with project and collaboration tools such as Jira and Confluence

• Thrives in a remote, collaborative environment and genuinely enjoys working closely with a cross-functional team

• Communicates clearly and openly, whether writing a status report, running a retro, or escalating a blocker

• Performs other related duties as assigned

Requirements:

• Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.

Education:

• Bachelor’s degree

Benefits:

• Fully-remote
• Annual stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@oddball.io

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $90,000 – $115,000

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning, growth, and the ability to make a big impact at a small company. We believe that by bringing quality software to the federal space, we can make big changes happen and improve the daily lives of millions of people.

We’re looking for a Delivery Manager to join our VA team, keeping delivery moving on the products that power the authenticated Veteran experience across VA.gov.

What you’ll be doing:

• Partner with Product Managers and engineering teams to plan, prioritize, and deliver high-quality software on schedule
• Facilitate Agile ceremonies including standups, sprint planning, refinement, retrospectives, and sprint demos
• Track delivery progress, surface risks early, and keep stakeholders informed and aligned
• Help break down product initiatives into actionable, well-scoped work for engineering teams
• Collaborate with Product Owners on roadmap planning, backlog prioritization, and release planning
• Coordinate across teams in the broader VA.gov ecosystem to manage dependencies and keep efforts aligned
• Write clear reports and updates that communicate the value the team is delivering to clients and leadership
• Foster a team environment built on accountability, clear communication, and continuous improvement

What you’ll bring:

• Experience managing software delivery in an Agile environment, ideally on federal programs

• Familiarity with VA.gov platform conventions or similar federal digital services is a plus

• Strong facilitation skills — you can run a room, keep things moving, and bring out the best in a team

• Ability to work across disciplines, translating between technical teams and non-technical stakeholders

• Comfort with ambiguity — you know how to create structure and clarity without having all the answers upfront

• Experience with project and collaboration tools such as Jira and Confluence

• Thrives in a remote, collaborative environment and genuinely enjoys working closely with a cross-functional team

• Communicates clearly and openly, whether writing a status report, running a retro, or escalating a blocker

• Performs other related duties as assigned

Requirements:

• Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.

Education:

• Bachelor’s degree

Benefits:

• Fully-remote
• Annual stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@oddball.io

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $90,000 – $115,000

Category: Medical Device Location: We are seeking a talented and self-driven Project Manager to lead cross-functional programs within the medical device industry, ensuring projects are executed on time, within scope, and in compliance with regulatory and quality standards.

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round.

The Role

The Project Specialist – Extraction & Product Developmentprovides project management support to the corporate Extraction & Formulation team to implementand optimize processeswithin the Consumer Packaged Goods (CPG) space.  This role manages key projects and strategic initiatives that drive operational excellence within theExtraction & Formulationoperation. With a continuous improvement mindset, this role will be focused on root cause analysistoidentifyprocessimprovementopportunities,developsolutions,anddriveexecution through project coordination,proper documentation, and training. This rolealso provides day-to-day support for the Extraction & Formulation team to resolve operational challenges and be a key partner for cross-functional teams on CPG operations implementation matters.

Responsibilities

• Serve as a subject matter expert for operations programs and processes, primarily focused on Extraction & Formulation processes.
• Supports project coordination of continuous improvement projects to build new capabilities, add capacity, and increase efficiency.
• Collaborate with cross-functional teams to gather feedback and identify process opportunities including Product Development, Project Management, Quality, Compliance, Operations, etc.
• Serve as a central point of contact for CPG General Managers, Regional Directors and other Senior Leaders and provide guidance on project timelines and outputs.
• Develop and maintain strong cross-functional relationships with key business partners to effectively support initiatives that impact the entire CPG operation.
• Assist in the development and delivery of training programs for CPG teams on Extraction & Formulation operational processes and procedures.
• Drive end-to-end project advancement and execution by monitoring progress, escalating risks or delays to leadership, and coordinating cross-functional partners to ensure projects are delivered on time and within budget.
• Act as a centralized resource for document control between vertical team and field, working to aggregate feedback from field teams for updates and then disseminating updated documents effectively.
• Follow GMP, biosecurity, sanitation and other quality and compliance requirements.
• May be assigned other duties and tasks not specifically outlined in this description.

Qualifications

• Minimum 3 years of experience in a project management or coordinator role, ideally in a CPG operation setting, cannabis industry, or other highly regulated Extraction & Formulation industry.
• Experience establishing and communicating procedures and policies, project timelines and outputs to multiple stakeholders across varying levels of the organization.
• Proven experience in managing all aspects of large-scale Extraction & Formulation projects.
• Knowledge of Lean practices and continuous improvement methodology preferred.
• Bachelor’s degree preferred, or equivalent work experience.

Skills

• Strong analytical and problem-solving skills, with the ability to translate data insights into actionable strategies.
• Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed expectations.
• Ability to build constructive and effective relationships with a broad and diverse group of business partners.
• Ability to build constructive and effective relationships with a broad and diverse group of business partners.
• Highly professional, high level of ethics and integrity; accepts accountability for results and works with a sense of urgency.
• Adapts and thrives in a demanding, fast-paced environment.
• Strong organizational, critical thinking, and time management skills.
• Exceptional communications skills, written and verbal.
• Highly motivated, self-directed, innovative and able to work independently or collaboratively with keen judgment, common sense and resourcefulness.

Additional Requirements

• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess a valid driver’s license
• Must be a minimum of 21 years of age
• Must be approved by the state badging agency to work in the cannabis industry
• Ability to travel up to 50% for this role

Working Conditions

• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing, and repetitive motions.
• Physical Demands: May be required to stand and/or walk for extended periods of time. Must be able to lift, carry, and balance up to 75 pounds (200 pounds with assistance)

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range

$90,000—$110,000 USD

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects...

Job Summary: The Professional Services Manager (PSM) is responsible for supporting the successful execution of professional services engagements within assigned accounts, segments, or regions.

Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases.

See Yourself at Telix

Project Manager, Business Improvement is an individual contributor role within the Business Improvement Office responsible for managing and supporting the execution of business improvement and operational initiatives across Telix. Working under the direction of the business Improvement leadership team, this role drives disciplined project execution, including coordinating workstreams, tracking progress, and preparing analysis and materials that support cross-functional decision-making. This role partners with functional teams and initiative owners to keep projects on plan, surface risks and dependencies early, and translate business needs into structured, well-managed deliverables. The ideal candidate is a strong project manager and problem-solver who works independently, brings analytical rigor, and can operate effectively in a fast-paced, matrixed environment.

Key Accountabilities:

Project Management & Execution

• Manage the day-to-day execution of assigned business improvement initiatives, ensuring activities stay on schedule, in scope, and aligned to agreed objectives.
• Develop and maintain project plans, timelines, milestones, and status tracking across assigned
• Identify risks, issues, and dependencies early, and escalate to leadership with recommended

Analysis & Decision Support

• Conduct data analysis and research to support business cases, process improvements, and initiative
• Synthesize quantitative and qualitative inputs into clear, structured materials that support cross-functional and leadership decision-making.
• Prepare project updates, dashboards, and summaries for review by Business Improvement

Process Improvement

• Support the identification of operational inefficiencies and contribute to structured problem-solving to improve processes and outcomes.
• Help define and document process changes, ensuring clear hand-offs and adoption by relevant

Cross-Functional Coordination

• Coordinate across functions and business units to keep interdependent workstreams aligned and moving
• Facilitate working sessions and project meetings, ensuring clear actions, ownership, and follow-
• Build effective working relationships with stakeholders to support progress and remove day-to-day

Governance & Standards

• Apply consistent project-management standards, tracking mechanisms, and documentation across assigned

Support the maintenance of governance and reporting processes within the Business Improvement Office.

Education & Experience

• Bachelors or equivalent in STEM or business-related field + 5 years of experience in analytical, strategy, operations, project management, or business improvement roles
• Ability to work in a fast-paced, matrixed environment with cross-functional and cross-BU stakeholders
• Demonstrated experience managing multiple projects or workstreams simultaneously and coordinating work across cross-functional resources.
• Strong analytical capabilities, including proficiency in MS Office (Excel, PowerPoint) to synthesize inputs into clear
• Experience conducting primary and secondary research, data analysis, and documentation to support business cases, operational improvements, and decision-making.
• Proven ability to operate with limited direction, manage ambiguity, and influence outcomes through structured thinking and collaboration
• Experience in pharmaceutical, biotech, healthcare, or MedTech preferred
• Management Consulting, Investment Banking, PE/VC or internal advisory experience a plus

Key Capabilities:

• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

At Telix, we believe everyone counts, we strive to be extraordinary, and we pursue our goals with determination and integrity. You will be part of an engaged and supportive group of colleagues who all have a shared purpose: to help people with cancer and rare diseases live longer, better quality lives. Being a Telix employee means being a part of a unique, global, interdisciplinary team working to deliver what’s next in precision medicine. We have hybrid and remote employees located all around the world. We offer competitive salaries, annual performance-based bonuses, an equity-based incentive program, generous vacation, paid wellness days and support for learning and development.

Telix Pharmaceuticals is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

VIEW OUR PRIVACY POLICY HERE

The Delivery Manager II role provides excellent customer service to both internal and external customers. This position will be responsible for the successful management of customer relationships that increase the overall utilization of GHX solutions and services, ensures customer retention and improved customer satisfaction levels for Managed Services. Additionally, the candidate must be an individual that has strong communication, analytical, problem-solving, planning, coordination, and leadership skills as well as the ability to develop and maintain strong business relationships. This position requires effective time management skills, a passion for customer service and performance excellence, attention to detail, and a high level of integrity and work ethic.

Principle Duties and Responsibilities:

• Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed.
• Proactively developing campaigns to re-engage customers and/or increase customer KPI’s.
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines.
• Create, develop, and use presentation materials for onsite or WebEx meetings with customers
• Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices.  Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities.
• Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.
• Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve. Coordinate launch schedules of assigned product offering base and ensure staffing needs are met.
• Actively identifying development opportunities of new system enhancements to benefit department offerings.
• Travel may be required (approximately 20%)

Required Skills:

• Internet savvy and computer literacy with proficiency in Microsoft Office applications
• Ability to act independently to determine new methods and procedures for existing or special assignments.
• Analytical, detail oriented, project management, time management, ability to manage multiple priorities
• Strong accountability and integrity due to sensitive nature of information
• Proven ability to identify and solve customer problems, overcoming obstacles, improving customer performance and meeting deadlines
• Excellent verbal and written communication skills including exceptional phone presence
• Solution oriented and result driven to make customers successful and attain desired Managed Services KPI levels.
• Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations.
• Ability to recognize and document product enhancements based off utilization and customer advocacy.
• Account Management or relatable experience
• Proven ability to identify and solve customer problems and increase customer efficiency and product value
• Ability to locate area cost saving enhancements or product improvements for GHX Provider Managed Services solutions

Required Qualifications:

• Bachelor’s Degree or 2 years of relatable healthcare experience
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
• Strong organizational and project management skills
• Experience with project management, customer success, training and/or customer service
• Experience working in a team-oriented environment as a lead resource

Estimated hourly compensation: $32.21 - $43.26

The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

#LI-Remote #LI-KL

GHX: It’s the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Read our GHX Privacy Policy