Lead a technical support team, manage performance metrics, coach specialists on complex customer issues, and drive product improvements based on support patterns.

Manages data feed onboarding for financial clients by handling authorizations, provisioning accounts, communicating workflows, and coordinating with internal teams and data providers.

Lead a technical support team, manage performance metrics, coach specialists on complex customer issues, and drive process improvements through cross-functional advocacy.

Manages post-sale client relationships and drives product adoption and performance optimization for a portfolio of Visa clients.

Guides clients through data feed onboarding, manages account authorization and provisioning, and resolves connectivity issues with financial data sources.

Resolve customer support requests in Japanese for language learning app users via chat and email, diagnose issues, and escalate technical problems to engineering.

Resolves customer support requests in Japanese via chat and email, handles billing/account issues, and shares user feedback with product teams.

Reviews pathology tissue samples for accuracy and completeness, interprets reports, enters data, and resolves discrepancies in a clinical laboratory setting.

Handles high-volume customer support tasks including user rostering, license management, permissions updates, and data administration for an educational software platform.

Handle customer support requests in Japanese via chat and email, resolve subscription/billing/app issues, and escalate bugs to engineering.

Customer Success Manager owns stadium and arena relationships, proactively monitors high-volume venues, and ensures kiosk systems operate flawlessly during critical events.

Drive customer adoption and expansion of an AI automation platform, acting as a trusted advisor from onboarding through renewals while gathering product feedback.

Manages customer relationships for sports venue clients from implementation through renewal, monitoring AI-powered kiosk performance and proactively addressing issues.

Customer Success Manager II drives adoption and expansion of Tines' automation platform, guiding customers through onboarding, support, and renewal while serving as a trusted advisor and product feedback bridge.

Bilingual case manager coordinates care and support for high-need Medicaid/Medicare patients across clinical, behavioral, and social services.

Provides first-line IT helpdesk support for employee access, devices, and collaboration tools via tickets and chat.

Provides first-line IT helpdesk support, handling tickets and service requests for employee access, device management, and SaaS tool administration.

Provide technical support to transit agencies and partners by troubleshooting platform and hardware issues, managing incidents, and coordinating resolutions across 1st and 2nd line support.

Resolves customer order issues and ticket escalations in a fulfillment operation, serving as first point of escalation for the support team.

Provides first-line technical support to internal users, troubleshoots ERP system issues, and manages support tickets in a fast-paced environment.