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This position’s designated to the afternoon shift running between 15:00 and 23:00 local time. Please note that we’re following hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week,

The Basics:

At Tanium, our Technical Support Engineer (TSE) fulfills a necessary role in our organization to serve our customers by resolving technical issues, educating customers, helping them in difficult situations and contributing to overall Solution quality. With a primary focus on customer satisfaction, Technical Support Engineers work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Global Support Manager.

As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical and troubleshooting skills while building new ones, especially those centered around Tanium and artificial intelligence infused tools.

What You’ll Do:

Assist customers by:

• Triaging inbound support cases
• Solving customer support cases
• Collaborating with other Support Engineers to assist with their assigned cases
• Sharing knowledge (education)

Improve customer experience by:

• Documenting best practices (creating Knowledge Base)
• Tracking activity, documenting root cause, and reporting
• Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
• Testing Tanium and providing feedback and enhancement suggestions to the Engineering teams to positively impact Product evolution

We’re Looking For:

Education

• Associates degree or equivalent experience required
• BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills

Must Haves:

• 3+ years into their career field with solid technical skills in one or more areas of IT administration, operating systems, endpoint management, networking, security, IT operations, scripting, and/or programming.
• Ability to master new concepts and technologies
• Problem solving & troubleshooting; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
• Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; able to participate in projects and follow technical support procedures only requiring help on more complex initiatives or issues.
• Team player; experienced sharing responsibilities with others and working towards common goal
• Integrity; always focused on doing the right thing; being a role model for others
• Good command of English language in speaking and writing

Good to Have:

• Prior experience supporting customers
• Previous exposure to Tanium
• Familiarity with AI tools

About Tanium

Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company’s autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.

To learn how Tanium delivers Autonomous IT for unstoppable business, visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Job Description

Behind every successful investment journey is technology that simply works. At AJ Bell, our “Feel Good Investing” philosophy is built on trust, innovation and exceptional service. We’re looking for a proactive 2nd Line Support Engineer to help keep our business running smoothly, supporting colleagues across the organisation and playing a key role in delivering the reliable technology experiences our customers expect.

Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team.

What does the job involve?

• Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools
• Identifying areas for improvement within Service Delivery Team via automation and standardisation
• Help to plan and execute project work within Technology Services
• Maintain documentation and educate the Service Desk in IT Best Practise and more complex technologies
• Take ownership of technical problems and see through to resolution even when passed to third parties.
• Liaising with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls.
• Install, maintain, and support new applications.
• Review services, application delivery, and patching processes.
• Administer backup and restore operations.
• Collaborate with various business and technical teams to enhance overall service delivery.
• Ensure that all duties are carried out with the aim of protecting customers and improving customer experience.
• Supporting and enabling the business to achieve its regulatory requirements, including consumer duty.

Competence, Knowledge and Skills

• Excellent customer service and communication skills, with the ability to explain technical issues to non-technical customers.
• Extended administration and troubleshooting experience of the following systems: Entra/Active Directory, Windows 11, Group Policy, MS Exchange, SharePoint, Office 365 and Jira.
• Automation through use of PowerShell, coding and APIs,
• Knowledge and interest in automation software i.e., Jenkins, AdTempus etc.
• Excellent problem-solving and analytical skills, evident via work experience or technical qualifications.
• An active knowledge of information technology, and a passion for keeping up to date with the latest technologies.
• Desire to learn new skills and progress professionally.
• Ability to work under own initiative as well as part of a team.
• Ability to quickly learn and adapt to new systems and technologies, ensuring minimal disruption to service delivery and maintaining high levels of productivity.
• Experience in troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues. Proficiency in Windows Server and Windows 10⁄11.
• Incident and problem management experience, provide effective solutions and workarounds to incidents and problems.
• Capability to prioritise and manage multiple open cases and small projects simultaneously.
• Solid understanding of network infrastructure and protocols. Experience with network troubleshooting tools.
• Experience with backup and recovery solutions and strategies.
• Basic knowledge of database management systems (SQL, MySQL).
• Strong experience with cloud services, including cloud migration projects.
• Knowledge of ITIL best practices and experience in an ITIL-based environment.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you’re looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We’re one of the UK’s fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.

Our operational teams play an important part in that experience. When trades settle accurately, money and investments move smoothly and issues are resolved quickly, customers can manage their investments with greater confidence.

We’re proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK’s Best 100 Companies to Work For. It’s recognition we’re proud of and a reflection of the supportive and collaborative culture we strive to create for our people.

What we offer

• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model which will require you to be in the office a minimum of 50% of your working time.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

Your application, reviewed by people

We believe great hiring starts with people. That’s why every application is reviewed by a member of our Recruitment team, rather than screened by AI. It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

Company Description

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

Job Description

What will you be doing?

The Client Administrator will join our Client Admin Financial Planning team in Bracknell, you will be responsible for providing full administrative support to Financial Planners, as well as building relationships with clients to deliver a positive and sleek client experience.

What’s in it for me?

As a Client Administrator at Evelyn Partners you will be supported to grow personally and professionally, you will have access to a structured training program offering Training & Competency oversight to excel personal development. We encourage continuous professional development via ongoing studying and qualifications, we also have a team of experienced Investment Managers and Financial Advisers which you will have the opportunity to collaborate with and learn from.

Hybrid working pattern

This role will require full time in office through 6 month probation period and will then move onto our smart working pattern of 3 days in office and 2 days working from home.

As a Client Administrator, your responsibilities will include among others:

• To work closely with the aligned Financial Planners and to deliver excellent client outcomes.
• To build relationships with clients and maintain regular contact.
• Liaise with operational teams where support is provided on activities. e.g., scripts, transfers, corporate actions, static data changes, where applicable.
• Preparation of meeting packs and valuations (as required)
• Maintain back-office systems and client records in line with the company policies.

Qualifications

To be successful in this role, you should

• Proven experience working within Financial Planning / Wealth Management is essential
• Experience working within a client support / financial planner support role is essential
• Strong knowledge of financial products such as ISAs, SIPPs, Pensions, Investments, Bonds etc.
• An ambition to build a career within financial services firm, with a willingness to learn and develop
• A strong ethic of client service
• Strong (verbal and written) communication skills with an ability to build relationships
• The ability to fully plan workload and display excellent organisational skills

Additional Information

As a colleague here at Evelyn Partners, you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

Headquarters: Remote

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

The Support team at Alloy is a group of curious, collaborative, and technically skilled problem-solvers dedicated to helping our clients succeed. We partner closely with Product and Engineering, act as the voice of the customer, and play a critical role in driving continuous improvement across the company. We pride ourselves on our empathy, accountability, and deep product knowledge—and we’re always looking for team members who care deeply about both technology and people.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

What you’ll be doing

The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy. This role is designed for individuals who lead complex, cross-functional escalations, design long-term solutions to recurring issues, and act as trusted advisors across the company.

As a senior member of the Support team, you’ll represent Support in cross-departmental meetings, mentor junior team members, and lead key initiatives that improve team performance and the customer experience. You bring both strong technical expertise and a passion for solving real customer problems at scale.

Escalation Management & Complex Ticket Handling

• Lead high-priority or complex support issues, including those involving multiple teams or external partners.
• Serve as the escalation point for the Support team, confidently resolving edge cases and urgent matters.
• Deliver concise and empathetic customer communication, and guide others in effective customer-facing messaging.
• Participate in the team’s on-call rotation, helping to support urgent customer issues outside of standard business hours.

Technical Expertise & Strategic Contributions

• Demonstrate deep expertise across multiple areas of the Alloy platform, with the ability to troubleshoot issues independently.
• Design and implement solutions for recurring or systemic support issues.
• Contribute to internal tooling and documentation improvements based on customer pain points.
• Participate in product betas, incident reviews, and internal testing efforts to improve product quality and support readiness.

Cross-Functional Collaboration

• Represent the Support team in cross-functional meetings with Product, Engineering, and other internal stakeholders.
• Influence roadmap and product quality conversations with data-driven feedback and customer context.
• Take initiative to improve processes, suggest tooling enhancements, and drive adoption of team-wide initiatives.
• Additional cross-team projects and responsibilities may be expected as part of this role.

Mentorship & Team Leadership

• Provide mentorship to junior and mid-level engineers through onboarding, buddy programs, and informal coaching.
• Help establish a culture of ownership, technical curiosity, and continuous improvement.
• Lead by example in documentation, incident participation, and support operations.

What we’re looking for

• 3+ years of experience in technical support, ideally in a B2B SaaS environment.
• Demonstrated ability to own and resolve high-stakes or technically complex issues.
• Excellent verbal and written communication skills, especially under pressure.
• Experience working cross-functionally with Product and Engineering teams.
• Proven ability to mentor others and contribute to a strong team culture.
• Strong troubleshooting skills with APIs, logs, and developer tools.
• Experience using Zendesk, Looker, Postman, or scripting languages like Python or Bash.
• Previous participation in an on-call or incident response rotation.

Compensation for this role ranges from $90,000 - $110,000, as well as stock options.

Benefits and Perks 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health 
• Hybrid work environment: NYC employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

To apply: https://weworkremotely.com/remote-jobs/alloy-senior-technical-support-engineer

Location: Remote, UK-based. Roughly 80% remote, 10% office (Basingstoke), 10% on-site (global travel)

Contract: Full-Time, Fixed-Term - 12 Months

Travel: Some global travel to Cricket-playing nations (travel, accommodation and daily living allowance expenses paid by Hawk-Eye)

Expected Start Date: Summer 2027

Why Hawk-Eye & Why iHawk?

Join us at Hawk-Eye and be part of an exhilarating journey in the world of Cricket. Our iHAWK product is a lightweight ball-tracking solution, usually worn on the body of the umpire. This product allows huge levels of versatility due to its size and ability for the video to be tracked remotely from anywhere in the world. From training sessions with IPL franchises to international matches with the England team, the system has been tried and tested in a wide range of scenarios.

As an iHawk Systems Operator, you will be delivering our world-renowned ball-tracking and player analysis system and providing other officiating and broadcast-enhancing technologies at cricket events both remotely and around the world. This role provides a genuine opportunity to create a direct impact on the biggest occasions and moments in cricket; this could be providing the data that leads to a player’s selection for an international side, or offering broadcast analysis at a cricket World Cup.

Our powerful hardware and software will allow your creativity to flourish, with ideas and innovation being the main tools behind our success. You will get the opportunity to work with passionate, innovative, motivated and intelligent people throughout the company, who will continually try to push your personal development and engage with your desired career path.

What Does an iHawk Systems Operator Do?

A typical day will vary, based on the different projects you could be involved in. Typically, you’ll be:

• Tracking sessions remotely, both live and retrospectively;

• Being the key point of contact for analysts and providing remote support;

• Working with developers to test software elements of the system and offer improvements;

• Building and maintenance of kits in the office;

• Going away to install broadcast services and permanent installations for cricket boards.

As part of our team, you’ll take on a central role in ensuring smooth, accurate tracking of sessions, whether monitoring them live or reviewing them retrospectively. You’ll be the key contact for our analysts, offering guidance and solutions remotely to ensure they can work seamlessly.

In collaboration with our talented developers, you’ll help test and refine software components, suggesting improvements to enhance system performance. Your hands-on skills will also come into play as you build and maintain kits in the office, keeping our equipment ready for action.

This role has a dynamic, on-the-go element, too! You’ll occasionally travel to set up for cricket boards, manage broadcasts, and handle installations, assisting the full lifecycle of our innovative systems on-site.

Why Is This the Right Job for You?

This position is perfect for you if you possess:

• A technical grounding;

• Strong problem-solving skills;

• Excellent communication with the ability to liaise with clients and customers in a professional and approachable manner;

• Great teamwork skills;

• A passion for innovation;

• A willingness to learn;

• Flexible and willing to travel worldwide;

• The ability to thrive in a fast-paced and pressurised environment;

• An interest in the sport of Cricket;

• Must be currently studying towards an undergraduate degree.

At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply.

Team Culture:

At Hawk-Eye, we pride ourselves on our team culture. We believe in fostering a supportive environment where every team member can contribute their best work. Our core values include:

• Innovation: We constantly seek new ways to improve and innovate in the sports entertainment industry.

• Teamwork: We celebrate our successes and learn from our experiences as a team.

• Passion: Our love for sports drives everything we do.

What Difficulties Might I Face?

Up to this point, I’m sure there have been many things that you find intriguing about the role; however, there can be difficult times:

Working Hours: Due to the nature of the sports industry, there is often work on weekends and midweek evenings, and we are expected to fulfil our roles until the last ball has been hit.

Travelling Abroad: You can expect to spend sporadic periods of the year working abroad. On average, we don’t expect there to be more than 2 months away from home throughout the year.

High-Pressure Situations: Working in a live broadcast environment on a production that is distributed to millions worldwide will bring high levels of pressure.

We will do our best to train and equip you to the best possible level to help with these, but they must be considered before submitting your application.

Application & Hiring Process:

• Application: If you’re interested in this position, please submit your CV, complete the application form and hit submit. We will review all applications after the deadline has passed. Application Deadline is Sunday 15th November.

• Task Submissions: Successful candidates from the application stage will be invited to complete an online assessment. Further instructions and access details will be provided at this stage. Task Submissions will be sent 16th November onwards with a deadline of 23rd November.

• Review Period: Once you have completed the tasks, our team will take a period of time to review all tasks and provide updates on your application.

• Assessment Event: Successful candidates from the online assessment stage will be invited to one of our Hawk-Eye Assessment Events. This will be in-person, and you will be provided with further details and preparation information prior to the event. Our Assessment Event Dates are Friday 11th December and Friday 18th December.

• Offers & Feedback: The team will take time to review all feedback and conduct our final reviews.

Please only apply to the sport/department you’re most interested in. There will be an option to register interest in other sports within the application form

Location: London, UK

Office requirement: Hybrid, 3 days per week in the office

Employment type: Permanent

As our Senior Customer Success Executive, you’ll:

Join our global revenue team, reporting to the VP Customer Success - Midmarket, and take ownership of retention and engagement for GWI’s Essentials portfolio: 250 accounts worldwide. You’ll work alongside one other Customer Success Executive to build and run the strategy for keeping these customers engaged, getting real value from our data, and renewing. This role suits someone who wants to shape how scaled Customer Success works, not just follow an existing playbook.

Sounds great, what will I be doing? 🤔

You’ll have real ownership of the portfolio: you’ll set the engagement strategy, decide which accounts need which kind of attention, and track which actions improve retention.

A few things you’ll be responsible for:

• Owning retention outcomes for the portfolio (churn, renewal rate, and NPS), supporting the renewal process, and partnering with Sales and Account Management to secure renewals and surface expansion opportunities
• Using usage and account data to spot at-risk accounts early, and building and carrying out plans to keep them before renewal conversations begin
• Designing and running the CS communications programme for all Essentials clients, including campaigns, webinars, and in-app and email touchpoints that drive adoption and usage at scale
• Guiding users over email, live chat, and video calls, and handling user and account administration
• Turning customer feedback into action by sharing it with Product, Marketing, and Channel teams
• Continuously improving how we scale by testing new approaches, automating where it makes sense, and sharing what works
• Keeping Salesforce accurate by logging all activity and engagements

What do I need to bring with me? 🧳

• Experience in Customer Success, Account Management, or another client-facing role where you were responsible for retention, renewals, or customer engagement, ideally looking after a large number of accounts through a scaled approach
• Strong analytical skills and attention to detail: you’re comfortable using usage data to find risk and opportunity, and can turn it into a story that you present confidently to customers and colleagues
• Clear, engaging written and verbal communication, including writing customer-facing content
• You prioritise well across many accounts, notice what isn’t working, suggest a better way, and follow through
• Strong working relationships across teams are second nature to you, whether with Sales, Product, or Marketing
• Bachelor’s degree or equivalent practical experience

What We Offer 🧘

At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes:

• Time to recharge – 25 days’ annual leave, plus office closures over the holidays.
• Health & wellbeing – Private Medical Insurance, enhanced family benefits, carer days, and mental health support.
• Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success.
• Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget.
• Career growth – Accredited learning, leadership development, and global career mobility.
• Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.

Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.

Diversity, Equity & Inclusion 🫶

Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver.

As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that’s extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We’re happy to discuss whatever would work best for you.

We actively encourage applications from underrepresented and marginalised communities.

At GWI, you’ll find a place to contribute meaningfully, grow professionally, and belong fully.

#li-hybrid

#LI-LV1

Company Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Quoting Specialist (m/f/d) - French Speaking

Hybrid | 📍Łomianki, Poland (2-3 days per week in the office)

Help scientists around the world access the products they need. Drive exceptional customer experiences. Make an impact.

At LGC Standards, our purpose is simple: Science for a Safer World.

Every day, scientists, laboratories, manufacturers and research organisations rely on our products to ensure the quality, safety and accuracy of their work. As a French Speaking Quoting Specialist, you’ll play an important role in making that happen.

This isn’t simply about producing quotes. You’ll be a trusted partner for customers, helping them navigate their requirements, finding solutions, and ensuring they receive a seamless and positive experience from first enquiry through to quotation.

Working as part of our international commercial team, you’ll support customers across French-speaking markets while collaborating closely with Sales, Operations and Customer Service colleagues. Your ability to build relationships, solve problems and proactively support customers will directly contribute to our success and customer satisfaction.

What you’ll be doing

• Creating accurate and timely quotations for customers across French-speaking markets
• Managing customer enquiries and helping customers find the right products and solutions
• Following up on quotations and supporting their conversion into orders
• Building strong relationships with customers and acting as a trusted point of contact
• Working collaboratively with Sales, Customer Service, Supply Chain and Operations teams
• Supporting customers across phone, email, Salesforce and digital channels
• Encouraging adoption of our webshop and digital self-service solutions
• Handling regulated product enquiries responsibly and in line with compliance requirements
• Identifying opportunities to improve customer experience and internal processes

Qualifications

What we’re looking for

• Fluent French and strong English language skills are a must
• Experience in customer service, quotations, sales support, inside sales or a similar customer-facing role
• A proactive mindset and genuine desire to help customers succeed
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational abilities
• Experience using CRM systems and business systems such as Salesforce, IFS or similar
• Confidence managing multiple priorities in a fast-paced environment
• A collaborative team player who enjoys working across functions

Nice to have

• Experience within life sciences, chemistry, laboratory products or another scientific environment
• Experience supporting international customers

Why join LGC?

• Hybrid working model with 2-3 days per week in our Łomianki office
• An international environment supporting customers in more than 180 countries
• Opportunities to learn, grow and develop your career
• A collaborative and supportive team culture

Additional Information

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about us, please visit our website www.lgcgroup.com

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Developer Success Engineer for Stytch.

About the job

In this hybrid engineering and customer success role, you’ll work directly with developers that want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. Throughout that path you’ll also be serving as the voice of the customer within Stytch and closing the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams - or implementing improvements yourself. As the team grows, you’ll have more opportunities to contribute new features to Stytch and Twilio products through code.

Responsibilities

In this role, you’ll:

• Build new features and fix bugs in Stytch and Twilio products.
• Serve as a technical resource for customers when they have questions about our product.
• Improve documentation and processes for internal and external stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A genuine drive to understand customer needs and concerns.
• Troubleshooting — Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.
• Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.
• Ability to debug others’ code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase.
• Familiarity with modern web services and APIs.
• Demonstrated ability to communicate credibly and effectively at all levels.

Desired:

• Experience with authentication protocols (SAML/OAuth), MFA, IdP.
• Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc.
• Direct experience working on a dedicated software development or product team.

Location

This role will be remote and based in East Coast time zone only. Itis not eligible to be hired in CT, NJ, NY, at this time.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.
• Based in the San Francisco Bay area, California: $137,520 - $171,900.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until January 2nd, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Company Description

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

THIS ROLE

Support the Business Architecture & Solution Design team in managing a global planning and resource management platform by providing day-to-day operational support to international stakeholders, ensuring adherence to global standards, troubleshooting issues, and identifying effective business solutions. Assist with root cause analysis, platform maintenance, checklist template management, data updates, and documentation development, including test scripts and user guides. Additionally, manage BAU mailbox requests and incidents end-to-end while maintaining service quality, timely delivery, and accurate reporting through weekly statistics and performance tracking.

WHAT YOU WILL DO

• You will manage BAU requests, queries, and incidents end-to-end, ensuring timely resolution and compliance with business SLAs.
• You will investigate operational issues, identify root causes, evaluate improvement opportunities, and recommend effective business solutions.
• You will design, standardize, maintain, and continuously enhance checklist management processes in collaboration with global stakeholders.
• You will support solution delivery by defining UAT requirements, leveraging Azure DevOps, and partnering with developers to implement and test enhancements.
• You will drive user adoption through clear communication, training, ongoing support, and continuous process improvement while addressing risks, concerns, and change impacts.

WHAT WE OFFER

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experience, and skills profile
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position)
• Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

ABOUT YOU

• You have 4+ years of application support or implementation experience and thrive in fast-paced, globally distributed environments.
• You demonstrate strong organizational, prioritization, communication, and stakeholder management skills when working with subject matter experts, managers, customers, and suppliers.
• You apply strong analytical and problem-solving abilities to identify challenges, determine root causes, and provide informed business recommendations.
• You leverage technical expertise in Microsoft Excel, Word, PowerPoint, Visio, requirements documentation, mock-up creation, and Agile ways of working.
• You proactively learn new tools and processes, support evolving business needs, build subject matter expertise, and utilize Azure DevOps and product development best practices where applicable.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

Company Description

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

THIS ROLE

Support the Business Architecture & Solution Design team in managing a global planning and resource management platform by providing day-to-day operational support to international stakeholders, ensuring adherence to global standards, troubleshooting issues, and identifying effective business solutions. Assist with root cause analysis, platform maintenance, checklist template management, data updates, and documentation development, including test scripts and user guides. Additionally, manage BAU mailbox requests and incidents end-to-end while maintaining service quality, timely delivery, and accurate reporting through weekly statistics and performance tracking.

WHAT YOU WILL DO

• You will manage BAU requests, queries, and incidents end-to-end, ensuring timely resolution and compliance with business SLAs.
• You will investigate operational issues, identify root causes, evaluate improvement opportunities, and recommend effective business solutions.
• You will design, standardize, maintain, and continuously enhance checklist management processes in collaboration with global stakeholders.
• You will support solution delivery by defining UAT requirements, leveraging Azure DevOps, and partnering with developers to implement and test enhancements.
• You will drive user adoption through clear communication, training, ongoing support, and continuous process improvement while addressing risks, concerns, and change impacts.

WHAT WE OFFER

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experience, and skills profile
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position)
• Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

ABOUT YOU

• You have 4+ years of application support or implementation experience and thrive in fast-paced, globally distributed environments.
• You demonstrate strong organizational, prioritization, communication, and stakeholder management skills when working with subject matter experts, managers, customers, and suppliers.
• You apply strong analytical and problem-solving abilities to identify challenges, determine root causes, and provide informed business recommendations.
• You leverage technical expertise in Microsoft Excel, Word, PowerPoint, Visio, requirements documentation, mock-up creation, and Agile ways of working.
• You proactively learn new tools and processes, support evolving business needs, build subject matter expertise, and utilize Azure DevOps and product development best practices where applicable.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

The IT Service Desk Agent is responsible for providing exceptional technical support to end-users, ensuring prompt resolution of IT-related issues, and maintaining the overall health of IT systems. The role involves collaborating with cross-functional teams, diagnosing technical problems, and offering hands-on and remote support to ensure optimal functionality for end-users.

Key Responsibilities:

• Ticket Management: Continuously monitor and create service desk tickets from incoming phone calls, emails, and voicemails, ensuring all issues are logged, tracked, and resolved in a timely manner.
• Issue Documentation: Use Jira Help Desk software to log, document, and manage all service requests and incidents, ensuring accurate record-keeping and reporting.
• Troubleshooting and Escalation: Follow predefined scripts and troubleshooting protocols to resolve issues and escalate complex incidents to IT Level 2 or Level 3 support teams when necessary.
• End-User Support: Provide effective, one-on-one support to end-users, both over the phone and in person, ensuring clear communication and customer satisfaction.
• System Monitoring: Regularly monitor IT systems and network performance, identifying potential issues before they impact end-users.
• Hardware Support: Perform routine maintenance, troubleshooting, and repair on desktop and laptop hardware. This includes diagnosing and replacing faulty components.
• Software Installation and Updates: Assist with the installation, configuration, and updating of software applications, ensuring all systems are up to date and secure.
• Team Collaboration: Actively participate in team meetings, providing feedback on recurring issues and assisting with the development of process improvements.
• Documentation and Knowledge Base Management: Contribute to creating and updating internal knowledge base articles and documentation for both users and support staff.
• Customer Service: Demonstrate a strong focus on customer service by responding to user inquiries promptly, clearly, and professionally, while ensuring a positive user experience.
• Onboarding/Offboarding Support: Assist with IT-related onboarding and offboarding processes for new and departing employees, including system access, software provisioning, and hardware setup or return.
• Remote and On-Site Support: Provide both remote and on-site technical support, demonstrating flexibility to meet the diverse needs of the organization.
• Continuous Learning: Stay updated on the latest technology trends, best practices, and security protocols to provide top-notch support and contribute to the overall success of the IT department.

Qualifications & Skills:

• Technical Knowledge: Strong understanding of desktop operating systems (Windows), including troubleshooting and support for both hardware and software issues.
• Web & Application Proficiency: Familiarity with common browsers (e.g., Internet Explorer, Firefox, Chrome), email clients (e.g., Outlook), and essential applications, including security tools and anti-virus programs.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively articulate technical information to non-technical users.
• Problem-Solving: Strong analytical and diagnostic skills with the ability to think critically and resolve issues efficiently.
• Customer Service Focus: A commitment to providing exceptional customer service, ensuring user satisfaction, and demonstrating patience and professionalism in all interactions.
• Teamwork: Ability to work collaboratively in a team environment, sharing knowledge and assisting colleagues as needed.
• Attendance & Reliability: A reliable track record of high attendance (98% or more) and adherence to shift schedules.
• Flexibility: Willingness to travel within the city and work on weekends or after hours when required to support business needs.
• Disciplinary Record: Must have a clean disciplinary record with no written warnings.
• Experience (Optional):
  • Previous experience in a help desk or IT support role, with a demonstrated ability to resolve technical issues efficiently.
  • Experience with Jira Help Desk software or other ticketing systems.

What we offer:

·        SEASONAL agreement for peak season. (6 months)

·        Full-time $17,000 MXN monthly gross salary + Termination bonus.

·        Law benefits since day one.

·        Onsite.

·        Full equipment provided.

·        100% paid training.

·        Schedule window (8 am - 8 pm).

·        10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).

·        1 hour Lunch - 2 breaks of 15 minutes each.

·        Two days off (Fri-Sat).

·        Total Pass.

·     Only for CDMX and Edo. de Mex.

$17,000 - $17,000 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Tekmetric

Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

Where We Work: At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

About the Role

The Results Manager II (RMII) is a role that owns the full customer journey from the moment a contract is signed through the first six months on the platform. As the primary point of contact for single-location auto repair shops (SMB 1), you’re responsible for getting each shop live, driving meaningful product adoption, and ensuring they see real results fast enough to stay and grow. Your success is measured by two things: activations and retention.

What You’ll Do

• Become a Tekmetric Product Expert
• Guide new SMB 1 shops through the full onboarding process — from contract close to go-live — including account setup and data migration.
• Build genuine relationships with shop owners and serve as their primary point of contact throughout their first six months.
• Lead all calls and hands-on training sessions with shop stakeholders to ensure adoption of Tekmetric.
• Monitor customer product usage to drive best practices and improvement of key metrics in the system.
• Own customer risks & escalations — whether it’s a stalled implementation or a customer who’s become unresponsive — you are the first line of defense.
• Ensure accurate documentation of activity & progress throughout the customer journey.
• Collaborate internally with Sales, Support, and Product teams to handle customer feedback and de-escalate when necessary.
• Reinforce Tekmetric as the industry standard for customer service and communication.

This is an exciting and rewarding role for anyone that wants to develop or kick-start their career in Onboarding or Customer Success! There are many opportunities for career development and progression.

What You’ll Bring

• 1-2 years’ in Customer Onboarding, Customer Success, or other customer facing roles.
• Project management: Proven ability to manage concurrent client onboarding timelines, track milestones, and drive product adoption without direct supervision.
• Communication: Demonstrated ability to lead customer-facing calls, explaining complex details with simplicity and clarity.
• Organization: Strong time-management skills, prioritizing tasks efficiently and maintaining documentation throughout the onboarding lifecycle.
• Adaptability: Confidence in ability to work through ambiguity or change, keeping client progress moving forward.
• Familiarity with CRM tools like Salesforce is a plus, but not required.
• Automotive industry experience or knowledge is appreciated, but not required.
• Bachelor’s Degree Preferred.

Why You’ll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Flexible PTO — No set number of days, just the trust to take the time you need. We genuinely encourage our team to disconnect and recharge.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team, a whole lot of fun, and work that actually matters to the shops and families we serve!

Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric .com email addresses. Please visit this link for further information Fraudulent Job Offers

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 3 days a week (Tuesday - Thursday).

Dates of Program: January 25th, 2027 - April 16th, 2027 (12 weeks)

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few weeks. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships.

The Opportunity

Join our Technical Support team as a hands-on learner who helps customers succeed with our security awareness platform. As a Technical Support Intern, you’ll be the problem-solver who turns customer questions into resolved issues—working directly with users to troubleshoot technical challenges, configure products to fit their environments, and ensure they get the most value from our platform. You’ll gain real-world experience managing support tickets, conducting technical walkthroughs, investigating product issues, and collaborating across teams to deliver solutions that work. The successful candidate is naturally curious about cybersecurity, thrives on helping others solve problems, and takes genuine pride in being the technical resource who makes customers successful while building valuable career skills.

What You’ll Do

• Customer Support: Respond to incoming calls and tickets from customers experiencing product-related issues, applying troubleshooting skills to diagnose problems, provide clear solutions, and ensure timely resolution of technical questions.
• Technical Investigation: Research and document technical issues by identifying root causes and working with internal teams to resolve complex scenarios that impact customer experience.
• Product Implementation: Assist customers with configuring and implementing KnowBe4 products to meet their specific business needs and technical environments, ensuring smooth setup and optimal platform performance.
• Queue Management: Monitor and manage the technical support ticketing queue, prioritizing requests appropriately, maintaining clear documentation, and ensuring nothing falls through the cracks while meeting resolution time targets.
• Customer Education: Conduct technical walkthroughs and webinars that help customers understand product features, demonstrate best practices for security awareness programs, and answer questions that build their confidence using the platform.
• Cross-Team Collaboration: Work closely with Customer Success Managers and Product teams to escalate issues when needed, share customer feedback that drives product improvements, and gather information required to fully resolve technical requests.
• Continuous Learning: Complete comprehensive technical support training focused on KnowBe4 platforms, security awareness concepts, social engineering threats, and how to implement effective security programs across diverse business environments.

Training:

One month of technical support training at the beginning of the internship. Core Support tech training will focus on overall use of the KnowBe4 platforms and  understanding how to implement a security awareness program in any business environment.

What You’ll Bring

You’re the kind of student who enjoys solving technical puzzles, stays organized when managing multiple priorities, and genuinely likes being the person who helps others understand complex technology.

• Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program—you’re building technical knowledge and looking for hands-on experience applying what you’re learning.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users—you write professional emails, speak confidently on customer calls, and know how to adjust your approach based on who you’re helping.
• Natural troubleshooting mindset—you’re comfortable investigating problems methodically, researching solutions independently, and applying logical thinking to diagnose issues you haven’t seen before.
• Excellent organization and time management—you can manage multiple support tickets simultaneously, follow through on commitments, and work effectively with minimal supervision once trained.
• Collaborative team player with strong interpersonal skills—you work well with diverse teammates, ask for help when needed, and contribute positively to team success.
• Accountability and professionalism—you demonstrate integrity in customer interactions, take ownership of tickets assigned to you, and show respect for both customers and colleagues.

Bonus points if you have:

• Coursework or certifications in network administration, networking fundamentals, or system administration
• Basic understanding of security concepts, phishing, or social engineering tactics
• Familiarity with ticketing systems or customer support tools
• Experience with virtual environments, troubleshooting, or technical configuration
• Interest in pursuing a career in technical support or cybersecurity

Why You’ll Love It Here

• Real-World Experience: Build practical technical support skills that employers value; you’ll work on actual customer issues, use professional support tools, and develop troubleshooting abilities that translate directly to your career.
• Hands-On Technical Learning: Gain experience replicating real-world technical issues in virtual environments, giving you safe space to investigate problems, test solutions, and build confidence solving complex technical scenarios.
• Cybersecurity Expertise: Develop an understanding of defense-in-depth and other security concepts with hands-on experience—deepening your knowledge of social engineering threats, security awareness strategies, and how organizations protect against cyberattacks.
• Mentorship & Growth: Work alongside experienced Technical Support professionals who invest in your development, answer your questions, and help you build both technical and professional skills in a supportive team environment.
• Career Foundation: Gain experience that opens doors - many of our full-time Technical Support team members and other roles across the company started as interns who proved their value and grew with us.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Customer Success Director, Financial Services & Insurance (FSI)

NY-Metro (NYC preferred) Hybrid (2 days in office if within 50 miles of our NY office)

Operator’s Seat. Clear Mandate. Thoma Bravo Standards.

Anaplan is the connected planning platform trusted by the world’s most ambitious companies —

and as a flagship Thoma Bravo portfolio company, we operate with the discipline and urgency of

a business built to win. We’re scaling a world-class Customer Success org into its next chapter,

and we’re looking for one of the best operators in the industry to lead it.

You’ll be leading a critical post-sales capability for a $100M+ business. The top and most

sophisticated companies across Banking, Capital Markets, and Insurance leverage Anaplan for

their most critical and important scenario planning and analysis. These customers don’t tolerate

mediocrity. They expect a partner who understands their business as well as their own leadership

does. That’s you.

This leader will also shape and define how we navigate our next chapter, driving adoption and

consumption of Agentic, MCP, and the emerging technologies redefining how our customers

plan and operate.

You’ll lead a team of 7+ CSBPs (spread across AMER), report to the AVP of Customer Success

(based in NYC), and operate as a true front-line general manager, owning the outcomes, the

numbers, and the relationships that matter most.

What You’ll Own

• The Business: full customer lifecycle ownership: retention, expansion (NNACV),

pipeline contribution (CSQL)

• The Team: coach and elevate high-performing CSBPs. Build careers, accelerate

trajectory

• The Relationships: be the executive face of Anaplan for customers who expect nothing

less than excellence

• The Discipline: Thoma Bravo-caliber rigor: sharp forecasting, tight inspection, relentless

focus on what moves the business

• The Next Chapter: shape how we drive the adoption of Agentic AI, MCP, and next-gen

capabilities that will define how our customers plan for years to come

What Success Looks Like

Your customers can’t imagine running their business without Anaplan. Your team sets the

standard others chase. You don’t wait for a fire, you’re already three steps ahead of it.

What You Bring

• 12+ years in SaaS, including significant experience leading high-performing teams• Customer success leadership, ideally in Enterprise, B2B SaaS

• Enterprise space, $100M+ portfolio. Customers are global leaders - many Fortune 100.

• Real commercial chops - negotiated and shaped million-dollar agreements; command a

room of senior stakeholders

• Financial fluency, comfortable in a 10-K, a forecast review, a value conversation

• An operator’s mindset, bias for action, ruthless prioritization, ownership without

excuses

• Forward-looking, curious about and conversant in AI/agentic technologies and their

application to enterprise planning

• Bachelor’s degree required; MBA a plus

Who We’re Really Looking For

Skills can be taught, character can’t. We’re looking for someone who leads with integrity when

no one’s watching, who owns outcomes without excuses, and who brings a relentless, all-in

conviction that AI isn’t a threat to great customer success work, it’s the tool that lets great teams

do their best work faster. If you operate with unwavering principles, obsess over your customers’

success as if it were your own, and are genuinely excited to help define what AI-powered

leadership looks like at Anaplan, we want to meet you.

Logistics

Up to 20% travel, primarily within region.

Base Salary Range:

$200,000—$271,000 USD

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.

Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.

Headquarters: Argentina Remote

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.

Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You'll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land. You'll partner closely with our Workplace Experience team for on site builds or modifications. This is a role for someone who's energized by variety and has a desire to help create valuable experiences for Webflow employees.

About the role:

• Location: Buenos Aires, Argentina (Hybrid 1–3 days per week in office)
• Full-time
• Permanent, full-time employee (this is not a contractor position)

• Application Information:
• Application deadline: applications accepted on an ongoing basis until position is closed and filled
• This posting is for a new position
  
  
• Reporting to the Senior Director, Information Technology

As an IT Support Specialist, you’ll …

• Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently
• Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base 
• Own audio visual setup at the office 
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology
• Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space
• Serve as a backup resource for IT onboarding support during new hire cohorts, as needed
• Provide local support for our Argentina based workforce
• Maintain hardware and software inventory, where necessary
• Escalate complex issues to the right internal teams and follow through to resolution

About you:

Requiriments

• 2-4 years of hands-on experience with help desk ticketing systems
• Skilled in using AI-powered tools to work efficiently such as MM&MM
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events
• Comfortable troubleshooting macOS environments
• Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs
• Available to work full-time from our Buenos Aires office, with potential travel to other office locations and occasional work from home

You’ll thrive as an IT Support Specialist if you:

• Bring genuine warmth to every interaction with a desire to help
• Communicate clearly and patiently with employees
• Enjoy variety and can shift gears between tickets, AV, and hands on office work without missing a beat
• Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event
• Take pride in the small details that make an office feel like it just works
• Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
• Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. 
• Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice. 

 

To apply: https://weworkremotely.com/remote-jobs/webflow-it-support-specialist

Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

About the opportunity

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You’ll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You’ll be supporting customers across the Office platform
• You’ll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You’ll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You’ll handle dissatisfied customers in a polite and professional fashion
• You’ll maintain broad knowledge of all company products, services, and promotions
• You’ll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You’ll monitor the performance of systems and assist with the identification of potential issues

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. You must hold full working rights in Australia.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• You have 1-2  years of previous experience in a customer-facing position
• You’re motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
• You have excellent written and verbal English skills as well as a confident phone manner and active listening skills
• You bring excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers queries
• You’re able to multitask, prioritise, and manage time effectively
• You show awareness of your own strengths and areas for growth, and a desire to develop and apply new skills
• You are a true team players that understands we all have to sometimes roll up our sleeves and pitch in

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word “moonshot” at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

Before you apply

To be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We’re also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Please apply through our careers portal or external job boards only. We’re unable to upload emailed applications, as our process requires you to answer screening questions directly.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

Interview Recording and Background Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.

Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

About the opportunity

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You’ll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You’ll be supporting customers across the Office platform
• You’ll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You’ll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You’ll handle dissatisfied customers in a polite and professional fashion
• You’ll maintain broad knowledge of all company products, services, and promotions
• You’ll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You’ll monitor the performance of systems and assist with the identification of potential issues

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. You must hold full working rights in Australia.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• You have 1-2  years of previous experience in a customer-facing position
• You’re motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
• You have excellent written and verbal English skills as well as a confident phone manner and active listening skills
• You bring excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers queries
• You’re able to multitask, prioritise, and manage time effectively
• You show awareness of your own strengths and areas for growth, and a desire to develop and apply new skills
• You are a true team players that understands we all have to sometimes roll up our sleeves and pitch in

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word “moonshot” at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

Before you apply

To be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We’re also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Please apply through our careers portal or external job boards only. We’re unable to upload emailed applications, as our process requires you to answer screening questions directly.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

Interview Recording and Background Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.

Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

About the opportunity

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You’ll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You’ll be supporting customers across the Office platform
• You’ll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You’ll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You’ll handle dissatisfied customers in a polite and professional fashion
• You’ll maintain broad knowledge of all company products, services, and promotions
• You’ll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You’ll monitor the performance of systems and assist with the identification of potential issues

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. You must hold full working rights in Australia.

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• You have 1-2  years of previous experience in a customer-facing position
• You’re motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
• You have excellent written and verbal English skills as well as a confident phone manner and active listening skills
• You bring excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers queries
• You’re able to multitask, prioritise, and manage time effectively
• You show awareness of your own strengths and areas for growth, and a desire to develop and apply new skills
• You are a true team players that understands we all have to sometimes roll up our sleeves and pitch in

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word “moonshot” at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

Before you apply

To be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We’re also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Please apply through our careers portal or external job boards only. We’re unable to upload emailed applications, as our process requires you to answer screening questions directly.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

Interview Recording and Background Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore.

The Role

Preferred location: hybrid in SLC; will consider remote candidates

The Technical Success team at Addepar plays a critical role in helping clients maximize platform value well beyond initial implementation. We serve as an extension of our clients’ operational teams, embedding Addepar expertise directly into their day-to-day workflows to drive efficiency, scalability, and strategic insight.

In partnership with Account Executives, Client Success Managers, Support Analysts, and Product Managers, Technical Success Engineers optimize clients’ overall experience and identify areas for R&D investment that reduce over-reliance on premium services. We focus on unlocking significant value for clients’ businesses and regularly call on deep analytical skills to advise clients on how to model and examine their financial instruments and assets.

Technical Success Engineers combine a deep understanding of finance and technology with an unrelenting sense of urgency, meticulous attention to detail, and unrelenting appetite to work cross-functionally to solve broad issues or product gaps. They take full ownership of client outcomes, drive projects to completion with precision, and constantly push to learn more, build more, and deliver more.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.

What You’ll Do

Client Delivery & Technical Excellence

• Apply technical and industry expertise to design and implement scalable, best-practice solutions within existing Addepar environments—delivering with speed, precision, and an unwavering commitment to quality
• Deliver high-impact outcomes aligned to client goals, ensuring measurable value and satisfaction at every engagement milestone
• Serve as a trusted advisor and subject matter expert across all aspects of the Addepar platform, bringing a consultative approach that clients rely on for their most complex challenges
• Proactively identify and resolve technical risks before they escalate, demonstrating the urgency and ownership mindset that defines the team

Stakeholder Management & Communication

• Drive proactive, transparent communication with stakeholders across internal and external teams—setting expectations clearly and following through relentlessly
• Communicate project health, risks, and milestones to senior stakeholders with clarity and confidence, escalating decisively when required
• Foster strong client relationships grounded in trust, consistent delivery, and a genuine commitment to their success—driving retention and referenceability

Cross-Functional Collaboration

• Collaborate closely with Account Executives, Client Success Managers, and Support Leads to build sustainable, business-as-usual (BAU) success models for long-term client success
• Partner with Product and R&D teams to surface client insights that inform scalable tooling, reduce client dependence on premium services, and accelerate self-sufficiency
• Operate as a cross-functional warrior—bridging gaps between teams, breaking down silos, and ensuring the right people are connected to solve problems quickly

Process Improvement & Automation

• Identify and implement opportunities to optimize internal processes, tools, and engagement models as the client base scales
• Develop repeatable methodologies, pre-configured templates, and process improvements to reduce project complexity and compress timelines
• Bring a technical inclination toward building tools, scripts, and automations that eliminate manual work and increase throughput—never satisfied with “good enough” when a better system can be built

Who You Are

Qualifications

• Bachelor’s degree or equivalent practical experience
• Professional experience in Project Management, Financial Services, Professional Services, or Consulting; prior client-facing and financial services experience strongly preferred
• Outstanding communication, organizational, and time-management skills—you operate with urgency and hold yourself to the highest standard of follow-through
• Understanding of historical data conversion methodologies and source systems, or related experience in professional services, client implementations, solution consulting, wealthtech, or prior Addepar platform exposure

Characteristics That Define You

• Relentless sense of urgency: You don’t wait for permission to act. When something needs to happen, you make it happen—today, not next week
• Meticulous attention to detail: You catch what others miss. Your work is precise, polished, and ready for scrutiny at every level
• Cross-functional warrior: You thrive at the intersection of teams. You build relationships, break down barriers, and drive alignment across disciplines
• Never satisfied, always learning: You ask “what’s next?” before the current project is even finished. You seek feedback, absorb new skills, and constantly raise your own bar
• Technical builder at heart: You have a natural inclination toward tools, automation, and scripting. You see repetitive work as a problem to be engineered away, not accepted
• Independent and adaptable: You thrive in fast-paced, ambiguous environments and take ownership without being told

Nice to Have

• Previous experience in investment management software implementations
• Experience using and implementing AI; specifically, Claude Cowork where you’re building skills and artifacts
• Capability to program or script, particularly in Python
• Experience with data architecture, ETL processes, or reporting infrastructure
• Passion for technology and finance that extends beyond the day job

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for this role within the United States.

Compensation for this role includes base salary + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

Base Salary Range

$69,000—$107,000 USD

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ta-operations@addepar.com.

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore.

The Role

Preferred location: hybrid in SLC; will consider remote candidates

The Technical Success team at Addepar plays a critical role in helping clients maximize platform value well beyond initial implementation. We serve as an extension of our clients’ operational teams, embedding Addepar expertise directly into their day-to-day workflows to drive efficiency, scalability, and strategic insight.

In partnership with Account Executives, Client Success Managers, Support Analysts, and Product Managers, Technical Success Engineers optimize clients’ overall experience and identify areas for R&D investment that reduce over-reliance on premium services. We focus on unlocking significant value for clients’ businesses and regularly call on deep analytical skills to advise clients on how to model and examine their financial instruments and assets.

Technical Success Engineers combine a deep understanding of finance and technology with an unrelenting sense of urgency, meticulous attention to detail, and unrelenting appetite to work cross-functionally to solve broad issues or product gaps. They take full ownership of client outcomes, drive projects to completion with precision, and constantly push to learn more, build more, and deliver more.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.

What You’ll Do

Client Delivery & Technical Excellence

• Apply technical and industry expertise to design and implement scalable, best-practice solutions within existing Addepar environments—delivering with speed, precision, and an unwavering commitment to quality
• Deliver high-impact outcomes aligned to client goals, ensuring measurable value and satisfaction at every engagement milestone
• Serve as a trusted advisor and subject matter expert across all aspects of the Addepar platform, bringing a consultative approach that clients rely on for their most complex challenges
• Proactively identify and resolve technical risks before they escalate, demonstrating the urgency and ownership mindset that defines the team

Stakeholder Management & Communication

• Drive proactive, transparent communication with stakeholders across internal and external teams—setting expectations clearly and following through relentlessly
• Communicate project health, risks, and milestones to senior stakeholders with clarity and confidence, escalating decisively when required
• Foster strong client relationships grounded in trust, consistent delivery, and a genuine commitment to their success—driving retention and referenceability

Cross-Functional Collaboration

• Collaborate closely with Account Executives, Client Success Managers, and Support Leads to build sustainable, business-as-usual (BAU) success models for long-term client success
• Partner with Product and R&D teams to surface client insights that inform scalable tooling, reduce client dependence on premium services, and accelerate self-sufficiency
• Operate as a cross-functional warrior—bridging gaps between teams, breaking down silos, and ensuring the right people are connected to solve problems quickly

Process Improvement & Automation

• Identify and implement opportunities to optimize internal processes, tools, and engagement models as the client base scales
• Develop repeatable methodologies, pre-configured templates, and process improvements to reduce project complexity and compress timelines
• Bring a technical inclination toward building tools, scripts, and automations that eliminate manual work and increase throughput—never satisfied with “good enough” when a better system can be built

Who You Are

Qualifications

• Bachelor’s degree or equivalent practical experience
• Professional experience in Project Management, Financial Services, Professional Services, or Consulting; prior client-facing and financial services experience strongly preferred
• Outstanding communication, organizational, and time-management skills—you operate with urgency and hold yourself to the highest standard of follow-through
• Understanding of historical data conversion methodologies and source systems, or related experience in professional services, client implementations, solution consulting, wealthtech, or prior Addepar platform exposure

Characteristics That Define You

• Relentless sense of urgency: You don’t wait for permission to act. When something needs to happen, you make it happen—today, not next week
• Meticulous attention to detail: You catch what others miss. Your work is precise, polished, and ready for scrutiny at every level
• Cross-functional warrior: You thrive at the intersection of teams. You build relationships, break down barriers, and drive alignment across disciplines
• Never satisfied, always learning: You ask “what’s next?” before the current project is even finished. You seek feedback, absorb new skills, and constantly raise your own bar
• Technical builder at heart: You have a natural inclination toward tools, automation, and scripting. You see repetitive work as a problem to be engineered away, not accepted
• Independent and adaptable: You thrive in fast-paced, ambiguous environments and take ownership without being told

Nice to Have

• Previous experience in investment management software implementations
• Experience using and implementing AI; specifically, Claude Cowork where you’re building skills and artifacts
• Capability to program or script, particularly in Python
• Experience with data architecture, ETL processes, or reporting infrastructure
• Passion for technology and finance that extends beyond the day job

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for this role within the United States.

Compensation for this role includes base salary + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

Base Salary Range

$69,000—$107,000 USD

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ta-operations@addepar.com.