SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

The Senior Digital Customer Success Program Manager owns the strategy and execution of SpyCloud’s digital-first customer success motion for the digital customer segment. This role is equal parts builder and practitioner: you’ll help design and continuously improve the scalable engagement model (automation, lifecycle sequences, in-app/email touchpoints) that lets us deliver high-quality CS at scale, while also directly managing a book of accounts within that segment to stay close to the customer experience you’re building for. This is a hybrid strategy/execution role for someone who wants to work together to build a program, not just inherit one.

What You’ll Do:

Program Build & Strategy:

• Work with the Director of CS, CS Ops, and Post Sale enablement to design, launch, and iterate on the digital CS engagement model for the digital customer segment, including lifecycle stages, triggers, and automation sequences (onboarding through renewal risk escalation).
• Own and evolve the Outreach playbook and sequence library for the digital customer segment; continuously test and refine based on performance data.
• Define and monitor capacity/utilization benchmarks for the digital segment, partnering with CS leadership on scaling triggers.

Account Management:

• Manage the digital customer segment, working with the Renewals team and Technical Account Managers, and Account Executives to own renewal, adoption, and expansion outcomes.
• Serve as the named point of contact for a defined set of customers, blending high-touch judgment with digital-first tools.

Cross-Functional Collaboration:

• Partner with CS Ops/RevOps to build and maintain reporting on program health (engagement rates, coverage, save rates, NRR/GRR contribution).
• Work with Enablement and Product Success to keep content, sequences, and playbooks aligned with product changes and customer needs.
• Provide feedback from the account-management side to continuously sharpen the program.
• Revenue Growth:
  • Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
  • Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts.

Customer Engagement:

• Monitor customer health signals across the digital segment book and intervene proactively where risk is flagged.
• Balance efficiency (scale, automation) with genuine customer experience quality.

Reporting & Optimization:

• Report on program performance and account health to CS leadership.

• Identify where the digital model needs a human escalation path vs. where automation is working.

• Value Articulation:

  • Effectively articulate value propositions, create interest, and generate excitement through customer presentations.

Customer Satisfaction:

• Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction.
• Inform and report account status to Senior and Exec staff.

Strategic Solutions:

• Identify creative solutions for the Digital Customer Success Model
• Inspire others within the organization.

Requirements:

• Skills and Competencies:

  • Self-starter comfortable operating without a fully built playbook — this role builds the playbook.
  • Strong interest in AI tools including Claude and ChatGPT.
  • Comfortable both designing process/systems AND doing hands-on account work — this is not a pure strategy role.
  • Proficient in both oral and written communication, able to tailor message format and content to specific audiences.
  • Strong analytical skills — comfortable with utilization/capacity data, engagement metrics, and translating them into program decisions.
  • Organized enough to manage a live book of accounts while iterating on a broader program simultaneously.
  • Creative problem solver, able to accomplish goals through a variety of processes and tools.

• Experience:

• 4–7 years of Customer Success experience, ideally including exposure to digital/tech-touch or scaled CS models.

• Experience with marketing/sales automation tools (Outreach, HubSpot, or similar) for building lifecycle sequences.

• Experience working for a Software as a Service (SaaS) company.

• Cybersecurity experience is a plus, not required.

Nice to Have

• Salesforce, Outreach, and Zendesk experience is a plus.

Base Salary Range: $92,000 – $120,000

On Target Earnings (OTE): $105,800 – $138,000

OTE is reflecting base salary plus variable commission at expected performance levels. Actual earnings will vary based on individual performance.

The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year

About SpyCloud:

SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and  protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.

To learn more and see insights on your company’s exposed data, visit spycloud.com.

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud’s employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture:

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

SpyCloud’s Recruitment Policy:

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.

Compensation Transparency Policy:

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

Learn more and apply: SpyCloud Careers

SpyCloud is not sponsoring visas at this time.

For applicants residing in California, please click here to read SpyCloud’s CCPA Notice.

For applicants residing in the UK, please click here to read SpyCloud’s Employee Privacy Notice.

About Rewards Network

For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners’ loyalty programs.

Our Culture

At Rewards Network, you’ll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company’s success. We take pride in partnering with the world’s most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.

Job Overview

The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. The Client Success Manager position plays a pivotal role in retaining and maximizing the value of the restaurants on the network.  They will be assigned the portfolio of regional accounts, with a primary focus of retaining the accounts on the network (minimizing churn), reinforcing the value of our services (improving NPS scores), and upselling additional services (cash conversions).

This is a hybrid position and requires in office presence three days a week in Chicago (Tuesday-Thursday).

What you’ll bring to the table: (Responsibilities)

• Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.
• Proactively identify and address customer issues, leading to minimized churn.  (Examples:  missing tickets, accounts receivables, managing exclusions.)
• Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.
•  Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)
•  Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)
•  Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth.
•  Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.
•  Share customer feedback and insights with the internal teams to shape future offerings.

Do you have the right mix of ingredients: (Requirements)

• At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required.
• Must have previous experience responding to a high volume of calls and emails related to client service.
• Must have a passion for client service.
• Experience using a CRM system such as Salesforce
• Proficiency with MS Excel, Word, PowerPoint, and Outlook.
• Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills and abilities.
• Attention to detail and excellent organization skills along with self-motivation.
• Ability to work independently and respond with flexibility.
• Willingness to learn new skills and software applications.

What you’ll love about us:

Comprehensive benefits package, which includes:

• This is a full-time, nonexempt position; the base compensation for this opening is expected to be $34.25-$38.70 per hour ($71,240-$80,496 annualized), based on candidate experience, skills, and other factors.
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program
• Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
• Catered lunches provided on Tuesdays in our Chicago office

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Expected Pay Range

$71,240—$80,496 USD

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

We are looking to speak to candidates who are based in Austin, Texas for our hybrid working model.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization’s collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2273493027

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$97,000—$190,000 USD

MongoDB Technical Services Engineers for Named Accounts, as part of the Premium Services team within Technical Services, will use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.

They are experts in one or more components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

We’re looking to speak with candidates based in San Francisco or Palo Alto for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use cases. In Technical Services, it’s our job to help these people.

You’ll be primarily working alongside a handful of our largest enterprise customers - building a relationship, intimately guiding their use of MongoDB products and services, coordinating the resolution of their complex issues, - answering questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices for running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs, - interfacing with our product management and development teams on their behalf.

What you need

You should have 7+ years of database industry experience deploying and managing operational production databases at scale, both on premise and in the cloud. We encourage you to apply even if you’ve never used MongoDB before. We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

It’s crucial for every candidate to check off at least 50% of these boxes:

• Experience building and maintaining complex, mission-critical production database systems

  • Monitoring and Alerting
  • Backup and Recovery
  • Security
  • Data modeling and schema design
  • Performance tuning
  • Solutions architecture

• Understanding of and experience with Cloud architectures, specifically: Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS)

• Customer management - passionate about being in a customer-facing technical role, showcasing ownership of technical success, and prioritizing customer work

• Stakeholder management - experienced in communicating effectively and in a timely manner with various stakeholders on matters important to them internally and externally, influencing decisions, and calibrating communication style for different audiences

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)

• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching

• Experience analyzing issues holistically, from the application tier, through the database, down to the storage

• Genuine desire to help people

• Ability to think on your feet, remain calm under pressure, and solve problems in real-time

• Able to read code, with basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.

• Desire and ability to rapidly learn a wide variety of new technical skills

• Strong teamwork

  • Willingness and ability to get help from team members when required, and the good judgment to know when to seek help
  • Ability to work independently as well as cross-functionally to ensure customer needs are being met

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• Within 6-12 months, you will be a part of the Premium Services team within Technical Services and you will be expected to be the primary point of contact for customers and be managing their MongoDB needs independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 2273485607

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$90,000—$176,000 USD

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it’s our job to help these people.

You’ll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs - working with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273486439

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

Are you passionate about helping people and creating outstanding customer experiences? If so, Bosch Service Solutions is the place for you.

Here, you will have the opportunity to become the voice of Bosch, connecting customers with our products, services, and innovative technologies while delivering exceptional support across a wide range of business areas.

As a Customer Service Representative, you will be a key point of contact for customers, providing guidance, resolving inquiries, and ensuring that every interaction reflects the quality and values of the Bosch brand. You will work closely with different Bosch businesses, functions, and departments, helping customers find the right solutions and creating a seamless experience at every touchpoint.

In this role, you will utilize your communication skills to provide outstanding customer service and support in an international and collaborative environment.

• Manage incoming customer contacts via phone, email, and other communication channels: Handle inquiries professionally and efficiently, ensuring customers receive timely and accurate support.

• Provide information, answer questions, and guide customers to the right solutions: Assist customers with product and service-related inquiries, explain processes, and connect them with the appropriate Bosch teams when specialized support is required.

• Coordinate case management and escalations: Create, document, and follow up on customer cases, ensuring that complex issues are directed to the relevant departments and resolved effectively.

• Collaborate across Bosch businesses and functions: Work closely with various teams and stakeholders to deliver a seamless customer experience and contribute to continuous service improvement.

• Act as a Bosch brand ambassador: Build positive relationships with customers through empathy, professionalism, and a solution-oriented mindset, helping to strengthen customer satisfaction and brand reputation.

• Contribute to a positive team culture: Join a diverse and international team where collaboration, knowledge sharing, and mutual support are key to success.

You bring the passion, and we’ll give you the training. This role includes a comprehensive company-paid onboarding and training program designed to help you become an expert in Bosch products, services, customer support processes, and internal procedures.

If you are looking for an opportunity to develop your customer service career within a global and innovative company, and enjoy working in a dynamic international environment, we encourage you to apply and join Bosch Service Solutions.

What we offer:

• Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.
• Enjoy a full-time position with a long-term contract. Your recruiter will give you more details on this.
• Work Monday to Friday – Weekends free. This means more time for your adventures. We work 39 hours per week. Monday to Friday from 07:30AM to 03:30PM, fridays until 14:30.
• Experience the freedom of a remote work setup: Work only five days per month in the office.
• Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade.
• Thrive in a fun, rewarding working environment that encourages creativity and innovation.
• Free psychological support in English or Spanish.
• Weekly free fruit in the office to stay refreshed.
• Access to private health insurance at a reduced price under Bosch’s insurance policy.
• Annual Christmas box (this year may arrive late, but youll get it in december 2026).
• 32 calendar days of paid holidays per year.

Qualifications

-Previous customer service experience is desirable but not essential

- Strong problem-solving skills and ability to handle customer queries with empathy

- Positive attitude and willingness to learn

- People Person - you enjoy working in a collaborative team environment

- Tech savvy and analytical

- C2 level in Swedish, Fluency in English.

- Candidates must be based in Barcelona and hold a NIE number.

Additional Information

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities.

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

We are looking to speak to candidates who are based in Austin, Texas for our hybrid working model.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization’s collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2273493027

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$97,000—$190,000 USD

MongoDB Technical Services Engineers for Named Accounts, as part of the Premium Services team within Technical Services, will use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.

They are experts in one or more components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

We’re looking to speak with candidates based in San Francisco or Palo Alto for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use cases. In Technical Services, it’s our job to help these people.

You’ll be primarily working alongside a handful of our largest enterprise customers - building a relationship, intimately guiding their use of MongoDB products and services, coordinating the resolution of their complex issues, - answering questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices for running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs, - interfacing with our product management and development teams on their behalf.

What you need

You should have 7+ years of database industry experience deploying and managing operational production databases at scale, both on premise and in the cloud. We encourage you to apply even if you’ve never used MongoDB before. We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

It’s crucial for every candidate to check off at least 50% of these boxes:

• Experience building and maintaining complex, mission-critical production database systems

  • Monitoring and Alerting
  • Backup and Recovery
  • Security
  • Data modeling and schema design
  • Performance tuning
  • Solutions architecture

• Understanding of and experience with Cloud architectures, specifically: Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS)

• Customer management - passionate about being in a customer-facing technical role, showcasing ownership of technical success, and prioritizing customer work

• Stakeholder management - experienced in communicating effectively and in a timely manner with various stakeholders on matters important to them internally and externally, influencing decisions, and calibrating communication style for different audiences

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)

• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching

• Experience analyzing issues holistically, from the application tier, through the database, down to the storage

• Genuine desire to help people

• Ability to think on your feet, remain calm under pressure, and solve problems in real-time

• Able to read code, with basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.

• Desire and ability to rapidly learn a wide variety of new technical skills

• Strong teamwork

  • Willingness and ability to get help from team members when required, and the good judgment to know when to seek help
  • Ability to work independently as well as cross-functionally to ensure customer needs are being met

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• Within 6-12 months, you will be a part of the Premium Services team within Technical Services and you will be expected to be the primary point of contact for customers and be managing their MongoDB needs independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 2273485607

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$90,000—$176,000 USD

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it’s our job to help these people.

You’ll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs - working with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to check off these boxes:

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining complex mission-critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273486439

Do you get excited when you work closely with innovative technology such as Al and robots?

Would you like to learn about logistics operations?

Are you ready to discover the new exciting world of smart robots?

If your answers are mostly yes, then you should keep reading.

At Nomagic, we’re on a mission to automate human repetitive manual tasks with intelligent robotics. We’re now looking for a Customer Service Coordinator, who will coordinate operations at our customers’ site in Europe and represent our team onsite.

Offer essentials:

• Long-term contract - working with customers across several locations in Europe
• Adventure mode - the opportunity to develop with us new robotic systems onsite and frequent travels (hybrid mode of work)
• Work with robots every day
• Relocation package
• English speaking environment
• Truly flexible working hours

Some of the problems you may try to solve with us:

• Coordinate support between our client and Nomagic team
• Assist customers with issue resolution in a timely manner
• Create documentation and train local teams on how to handle robot operations and maintenance
• Deploy improvements to Nomagic software and hardware following instructions from our engineering team
• Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc
• Suggest improvements on processes, maintenance, and operations according to new learnings and errors
• Represent remote team in meetings and other communication

What skills we’d like you to have:

• Excellent communication skills in English and German
• Technical or logistics background
• Mechanical skills - do you know how to calibrate a camera? That’s great!
• Customer satisfaction mindset
• Capacity to interact with different systems in an efficient manner and quickly learn new sets of instructions
• Ability to handle simple hardware and software tasks
• Energy and hands-on attitude! Strive to get things done and find solutions, whatever it takes

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Travel Expectations/Requirements: 10%-25%Role Description: At Defense Unicorns, we don’t do average. We build software for high-stakes environments, and our customers need more than a check-in-once-a-quarter CSM — they need a technical...

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Cool things you’ll do

You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273485606

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role:

We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for a small portfolio of Vercel’s largest enterprise customers, a peer to their VPs of Engineering and CTOs, and the single technical point of contact that orchestrates outcomes across Support, Engineering, Product, and Sales. On the accounts you cover, you take over the post-sales technical relationship that a Solutions Architect (SA) would otherwise own, freeing the SA to focus on pre-sales and on accounts outside your portfolio.

This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of no more than eight concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time.

If our Professional Services team is structured around a simple frame - PS delivers outcomes, FDE delivers velocity, TAM delivers continuity - you are the continuity. You are the reason a customer’s third year on Vercel is more valuable to them than their first.

This is a in-person hybrid role: 3 days per week in-office at our San Francisco, New York, or Austin office.

What You Will Do:

• Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts. You are the customer’s named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co-own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you have veto rights within your domain. You run a defined cadence with each account: weekly 30-minute check-ins, monthly business reviews, quarterly QBRs, and an annual roadmap workshop. This cadence is a floor, not a ceiling.
• Lead post-incident pattern ownership and technical triage. You are not the 24⁄7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours to any P1/P2 escalation routed to you, and you are the customer’s escalation path when standard Support channels need acceleration.
• Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn’t yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre-launch readiness assessments, and translating Vercel’s product evolution into specific opportunities for the customer’s business. These are jobs Vercel does for many customers through the Solutions Architecture function. On your accounts, you do them deeper, more often, and with sustained context that a generalist SA can’t match. The best TAMs save customers more than the cost of the engagement through this work alone.
• Scope and orchestrate Vercel’s broader engagement on your accounts. When your customers need hands-on engineering work, you scope and hand off to a Forward Deployed Engineer. When they need a deep audit, you scope and hand off to Professional Services. You do not deliver these engagements yourself, you co-ordinate, track and capture the outcomes of these engagements, weaving them into the customer’s story. - your leverage is in ensuring they happen at the right time, with the right scope, and that the outcomes integrate back into the customer’s longer-term technical roadmap. Throwaway demos and illustrative proofs-of-concept are part of the job; code that ships to a customer’s production environment is not.
• Operate as the customer’s voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today. You hold internal teams accountable to commitments you’ve made to your customers. In the early phase of the function, you will do this primarily through influence and relationships built up by the broader Forward Deployed Engineering org; over time, this will operate through defined cross-functional service-level agreements you help establish.
• Carry primary accountability for renewal of the TAM engagement on each of your accounts. The Senior TAM SKU is renewed annually. Your customers’ decision to renew is the most honest measure of the value you’ve delivered. You will be measured against a 90%+ TAM SKU renewal rate, with supporting metrics including TAM-specific CSAT (target 4.5⁄5+), escalation responsiveness against the 4-hour SLA (target 95%+), and influence on Professional Services and FDE attach.

About You:

• 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting. You have personally owned customer relationships at the $1M+ ACV tier, including running QBRs, leading roadmap workshops, navigating procurement and legal, and surviving renewal cycles. Internal candidates currently in SA, DSE, or CSE roles at Vercel are encouraged to apply.
• Deep production experience with Next.js and the Vercel platform. You have architected, debugged, and optimized production systems built on Vercel - not as a casual user, but as someone a customer’s senior engineer would trust on a Sev-1 call. You can speak fluently about App Router internals, ISR and caching strategies, Fluid Compute, the AI SDK, and the cost-optimization patterns that distinguish a healthy Vercel deployment from a runaway one. This is non-negotiable for the role.
• Demonstrated track record of getting things done across organizations without formal authority. You have specific examples of times you drove a complex technical outcome that required coordination across Engineering, Product, and Support orgs at a previous company. You are comfortable holding senior internal stakeholders accountable to commitments they have made to your customers, and you escalate quickly when blocked rather than letting issues drift.
• Strong written communication, particularly for executive and incident contexts. You write clear incident summaries, executive readouts, and post-mortems. You can compress a complex technical situation into a one-page summary a CTO will read and act on. Most TAM candidates over-index on verbal communication; we particularly value written.
• Comfortable as a peer to senior technical leadership. You can sit in a room with a Fortune 500 CTO, push back on a flawed technical decision with confidence and respect, and leave the room with the relationship strengthened. You are comfortable making the case for an unpopular recommendation when you believe it is right for the customer.
• Willing to travel approximately 4-8 times per year to customer offices for QBRs, the annual roadmap workshop, and incident retrospectives. We align Senior TAMs to the time zone of the customer’s technical team, so most travel will be within your region.
• Comfortable taking over a customer relationship from a colleague. A meaningful portion of your accounts will be transitioned to you from a Solutions Architect at deal close, through a structured handover. You can absorb context quickly, build trust with a customer who didn’t choose you, and continue a relationship someone else started without making it feel like a step backward for the customer.

Bonus If You:

• Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.).
• Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks.
• Have led FinOps or cloud cost-optimization engagements at scale.
• Have run an annual technical roadmap workshop or “Well-Architected Review”-style engagement with an enterprise customer.
• Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated.
• Have direct experience as a Solutions Architect or Customer Success role at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership.

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $163,000-$204,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Cool things you’ll do

You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273485606

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role:

We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for a small portfolio of Vercel’s largest enterprise customers, a peer to their VPs of Engineering and CTOs, and the single technical point of contact that orchestrates outcomes across Support, Engineering, Product, and Sales. On the accounts you cover, you take over the post-sales technical relationship that a Solutions Architect (SA) would otherwise own, freeing the SA to focus on pre-sales and on accounts outside your portfolio.

This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of no more than eight concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time.

If our Professional Services team is structured around a simple frame - PS delivers outcomes, FDE delivers velocity, TAM delivers continuity - you are the continuity. You are the reason a customer’s third year on Vercel is more valuable to them than their first.

This is a in-person hybrid role: 3 days per week in-office at our San Francisco, New York, or Austin office.

What You Will Do:

• Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts. You are the customer’s named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co-own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you have veto rights within your domain. You run a defined cadence with each account: weekly 30-minute check-ins, monthly business reviews, quarterly QBRs, and an annual roadmap workshop. This cadence is a floor, not a ceiling.
• Lead post-incident pattern ownership and technical triage. You are not the 24⁄7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours to any P1/P2 escalation routed to you, and you are the customer’s escalation path when standard Support channels need acceleration.
• Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn’t yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre-launch readiness assessments, and translating Vercel’s product evolution into specific opportunities for the customer’s business. These are jobs Vercel does for many customers through the Solutions Architecture function. On your accounts, you do them deeper, more often, and with sustained context that a generalist SA can’t match. The best TAMs save customers more than the cost of the engagement through this work alone.
• Scope and orchestrate Vercel’s broader engagement on your accounts. When your customers need hands-on engineering work, you scope and hand off to a Forward Deployed Engineer. When they need a deep audit, you scope and hand off to Professional Services. You do not deliver these engagements yourself, you co-ordinate, track and capture the outcomes of these engagements, weaving them into the customer’s story. - your leverage is in ensuring they happen at the right time, with the right scope, and that the outcomes integrate back into the customer’s longer-term technical roadmap. Throwaway demos and illustrative proofs-of-concept are part of the job; code that ships to a customer’s production environment is not.
• Operate as the customer’s voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today. You hold internal teams accountable to commitments you’ve made to your customers. In the early phase of the function, you will do this primarily through influence and relationships built up by the broader Forward Deployed Engineering org; over time, this will operate through defined cross-functional service-level agreements you help establish.
• Carry primary accountability for renewal of the TAM engagement on each of your accounts. The Senior TAM SKU is renewed annually. Your customers’ decision to renew is the most honest measure of the value you’ve delivered. You will be measured against a 90%+ TAM SKU renewal rate, with supporting metrics including TAM-specific CSAT (target 4.5⁄5+), escalation responsiveness against the 4-hour SLA (target 95%+), and influence on Professional Services and FDE attach.

About You:

• 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting. You have personally owned customer relationships at the $1M+ ACV tier, including running QBRs, leading roadmap workshops, navigating procurement and legal, and surviving renewal cycles. Internal candidates currently in SA, DSE, or CSE roles at Vercel are encouraged to apply.
• Deep production experience with Next.js and the Vercel platform. You have architected, debugged, and optimized production systems built on Vercel - not as a casual user, but as someone a customer’s senior engineer would trust on a Sev-1 call. You can speak fluently about App Router internals, ISR and caching strategies, Fluid Compute, the AI SDK, and the cost-optimization patterns that distinguish a healthy Vercel deployment from a runaway one. This is non-negotiable for the role.
• Demonstrated track record of getting things done across organizations without formal authority. You have specific examples of times you drove a complex technical outcome that required coordination across Engineering, Product, and Support orgs at a previous company. You are comfortable holding senior internal stakeholders accountable to commitments they have made to your customers, and you escalate quickly when blocked rather than letting issues drift.
• Strong written communication, particularly for executive and incident contexts. You write clear incident summaries, executive readouts, and post-mortems. You can compress a complex technical situation into a one-page summary a CTO will read and act on. Most TAM candidates over-index on verbal communication; we particularly value written.
• Comfortable as a peer to senior technical leadership. You can sit in a room with a Fortune 500 CTO, push back on a flawed technical decision with confidence and respect, and leave the room with the relationship strengthened. You are comfortable making the case for an unpopular recommendation when you believe it is right for the customer.
• Willing to travel approximately 4-8 times per year to customer offices for QBRs, the annual roadmap workshop, and incident retrospectives. We align Senior TAMs to the time zone of the customer’s technical team, so most travel will be within your region.
• Comfortable taking over a customer relationship from a colleague. A meaningful portion of your accounts will be transitioned to you from a Solutions Architect at deal close, through a structured handover. You can absorb context quickly, build trust with a customer who didn’t choose you, and continue a relationship someone else started without making it feel like a step backward for the customer.

Bonus If You:

• Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.).
• Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks.
• Have led FinOps or cloud cost-optimization engagements at scale.
• Have run an annual technical roadmap workshop or “Well-Architected Review”-style engagement with an enterprise customer.
• Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated.
• Have direct experience as a Solutions Architect or Customer Success role at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership.

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $163,000-$204,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

Job Details

Description

WE MAKE PEOPLE SMILE

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy.

Magic Memories is a global leader in capturing and delivering cherished memories for guests at leading tourist attractions and entertainment venues. We combine cutting-edge technology with exceptional guest service to create personalized photo and video experiences that make people smile. Our innovative approach and commitment to excellence have made us a trusted partner for attractions worldwide.

About The Role

We are seeking a motivated and versatile Level 1/2 Technical Support Specialist to join our dynamic team. This role is crucial in ensuring the smooth operation of our technical systems for both internal staff and external partners. The ideal candidate will be a proactive problem-solver with a passion for technology, capable of providing excellent customer service, assisting in the development and deployment of new products and systems, and maintaining optimal uptime and performance for our on-site installations.

Key Responsibilities

• Provide Level 1 and 2 technical support for internal users and external partners on our hardware, software, and network systems, including specialized photo capture and retail solutions.
• Troubleshoot and resolve technical issues received via phone, email, or ticketing system, escalating complex problems as needed.
• Assist in the full lifecycle of new products and systems, from testing and configuration to deployment and installation at partner sites.
• Ensure optimal on-site system uptime and performance through proactive monitoring, routine maintenance, and troubleshooting.
• Primarily work from home-based, but will require availability to travel to partner locations.
• Provide remote and on-site support as required.
• Create and maintain comprehensive
  
  

support documentation and ensure adherence to security protocols.

The Technical Requirements

Level 1:

• 0-2 years of experience in a technical support or IT helpdesk role.
• Basic understanding of computer hardware, Windows OS, and networking.
• Ability to learn new technologies quickly and follow documented procedures.
  
  

Level 2 (preferred)

• 2+ years of experience in a technical support role with demonstrated L2 tasks.
• Basic understanding of Debian Based Linux Distributions.
• Strong troubleshooting across hardware (PCs, POS, peripherals), software (Windows OS, proprietary apps), and network environments (LAN/WAN, TCP/IP).
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ConnectWise, NinjaOne).
• Familiarity with system deployment, imaging, and configuration.
  
  

Desirable (Both Levels)

• Experience with photography equipment, POS systems, or retail technology.
• IT certifications (e.g., CompTIA A+, Network+).
• Familiarity with cloud systems.
• Experience working in the tourism or entertainment industry.
• Excellent communication, customer service, and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Adaptable and able to thrive in a fast-paced, evolving environment.
• Valid driver's license; willingness to travel.
  
  

The Non-Technical Requirements

• Must be a self-starter and self-motivated to prioritize and initiate action against tickets and/or to escalate to the appropriate internal team
• Advanced analytical skills and problem-solving skills
• Work efficiently and expediently to minimize outages
• Demonstrable ability to design and implement highly effective technical procedures (and documentation thereof) to help deliver best practices, consistency, and repeatability
• The ability to remain calm, open-minded, and professional in an occasionally stressful
  
  

and a demanding work environment with a wide variety of personalities

• Acumen to perform remote support with internal customers when applicable
• Excellent communication skills, both written and verbal
• Comfort with consistent chat platform usage (Slack)
• Strong personal confidence with a drive to make a positive impact
• Organization and tenacity to see issues through to resolution
• Working within agreed-upon timelines and deadlines; delivering excellent results with a clear timeline in place
• Team-focused; a willingness to partner, teach, document, and learn
  
  

Why join Magic Memories?

• Be part of a fun, innovative, and global company.
• Opportunities for growth in a dynamic industry.
• Work with cutting-edge technology in tourism & entertainment.
• Supportive team and the chance to make a real impact!
• Hiring Immediately**
  
  

Job Type: Full Time

Classification: Non - Exempt

Compensation: $24 - 26/hr.

At Magic Memories you will be a part of a retail team that will capture fun, interactive moments of guests at diverse attractions. These are published via both print and digital formats into storytelling products and then sold to our guests.

We offer a fun job with great opportunities to expand your retail and leadership experience with a company that encourages growth and advancement! We offer competitive wages and incentives too!

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered retail professionals with great opportunities that encourage growth and advancement in our expanding enterprise.

EQUAL EMPLOYMENT OPPORTUNITY– Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.

Job Details

Description

WE MAKE PEOPLE SMILE

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy.

Magic Memories is a global leader in capturing and delivering cherished memories for guests at leading tourist attractions and entertainment venues. We combine cutting-edge technology with exceptional guest service to create personalized photo and video experiences that make people smile. Our innovative approach and commitment to excellence have made us a trusted partner for attractions worldwide.

About The Role

We are seeking a motivated and versatile Level 1/2 Technical Support Specialist to join our dynamic team. This role is crucial in ensuring the smooth operation of our technical systems for both internal staff and external partners. The ideal candidate will be a proactive problem-solver with a passion for technology, capable of providing excellent customer service, assisting in the development and deployment of new products and systems, and maintaining optimal uptime and performance for our on-site installations.

Key Responsibilities

• Provide Level 1 and 2 technical support for internal users and external partners on our hardware, software, and network systems, including specialized photo capture and retail solutions.
• Troubleshoot and resolve technical issues received via phone, email, or ticketing system, escalating complex problems as needed.
• Assist in the full lifecycle of new products and systems, from testing and configuration to deployment and installation at partner sites.
• Ensure optimal on-site system uptime and performance through proactive monitoring, routine maintenance, and troubleshooting.
• Primarily work from home-based, but will require availability to travel to partner locations.
• Provide remote and on-site support as required.
• Create and maintain comprehensive
  
  

support documentation and ensure adherence to security protocols.

The Technical Requirements

Level 1:

• 0-2 years of experience in a technical support or IT helpdesk role.
• Basic understanding of computer hardware, Windows OS, and networking.
• Ability to learn new technologies quickly and follow documented procedures.
  
  

Level 2 (preferred)

• 2+ years of experience in a technical support role with demonstrated L2 tasks.
• Basic understanding of Debian Based Linux Distributions.
• Strong troubleshooting across hardware (PCs, POS, peripherals), software (Windows OS, proprietary apps), and network environments (LAN/WAN, TCP/IP).
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ConnectWise, NinjaOne).
• Familiarity with system deployment, imaging, and configuration.
  
  

Desirable (Both Levels)

• Experience with photography equipment, POS systems, or retail technology.
• IT certifications (e.g., CompTIA A+, Network+).
• Familiarity with cloud systems.
• Experience working in the tourism or entertainment industry.
• Excellent communication, customer service, and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Adaptable and able to thrive in a fast-paced, evolving environment.
• Valid driver's license; willingness to travel.
  
  

The Non-Technical Requirements

• Must be a self-starter and self-motivated to prioritize and initiate action against tickets and/or to escalate to the appropriate internal team
• Advanced analytical skills and problem-solving skills
• Work efficiently and expediently to minimize outages
• Demonstrable ability to design and implement highly effective technical procedures (and documentation thereof) to help deliver best practices, consistency, and repeatability
• The ability to remain calm, open-minded, and professional in an occasionally stressful
  
  

and a demanding work environment with a wide variety of personalities

• Acumen to perform remote support with internal customers when applicable
• Excellent communication skills, both written and verbal
• Comfort with consistent chat platform usage (Slack)
• Strong personal confidence with a drive to make a positive impact
• Organization and tenacity to see issues through to resolution
• Working within agreed-upon timelines and deadlines; delivering excellent results with a clear timeline in place
• Team-focused; a willingness to partner, teach, document, and learn
  
  

Why join Magic Memories?

• Be part of a fun, innovative, and global company.
• Opportunities for growth in a dynamic industry.
• Work with cutting-edge technology in tourism & entertainment.
• Supportive team and the chance to make a real impact!
• Hiring Immediately**
  
  

Job Type: Full Time

Classification: Non - Exempt

Compensation: $24 - 26/hr.

At Magic Memories you will be a part of a retail team that will capture fun, interactive moments of guests at diverse attractions. These are published via both print and digital formats into storytelling products and then sold to our guests.

We offer a fun job with great opportunities to expand your retail and leadership experience with a company that encourages growth and advancement! We offer competitive wages and incentives too!

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered retail professionals with great opportunities that encourage growth and advancement in our expanding enterprise.

EQUAL EMPLOYMENT OPPORTUNITY– Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.

Here’s a summary of the role:

Due to phenomenal growth, we are seeking a Bilingual Customer Support Specialist to handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.

The primary attribute we are looking for is excellent customer service skills with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.

This role operates on a hybrid working model. You will work from home on Mondays and Fridays, and from the office on Tuesdays, Wednesdays, and Thursdays. Working hours are 2:00pm – 11:00pm BST.

The position is Monday to Friday, with a requirement to work one weekend per month, starting at 7:00am.

This role is open to candidates in Galway or London.

Regrettably, we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the country where they reside.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical and software issues involving internet connectivity, login problems and more;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated CRM software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and update

These are the essentials you’ll need to get an interview:

• Bilingual in Portuguese and English language
• 2+ years’ experience of phone based Software Application/Technical Support, supporting end users
• Working knowledge of Windows OS

Behavioural Skills:

• Superb communication and customer handling skills
• Ability to think on your feet in a highly demanding and fast moving environment
• Excellent communication skills
• High level of resilience and a positive attitude when faced with adversity

It would be great if you had these too, but we’ll support you if you don’t:

• Salesforce experience

#LI-SK2

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast.  Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization’s collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

We’re looking to speak with candidates based in Chicago for our hybrid working model.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426323

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$97,000—$190,000 USD

Consequential Work. Dedicated People.

About Onebrief

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.

Today, many critical planning workflows still rely on fragmented systems, static documents, and disconnected tools that make collaboration and decision-making unnecessarily difficult. Onebrief brings modern software, AI, and real-time collaboration into those environments, helping teams operate with greater clarity, coordination, and adaptability in situations where decisions carry real-world consequences.

We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.

Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.

Why This Role Exists

As a Customer Success Engineer at Battle Road by Onebrief, you operate at the intersection of engineering and mission execution.

You’ll deploy AtomEngine into real-world military training environments, including Secret and air-gapped systems, where you’ll configure, extend, troubleshoot, and improve the platform while working directly with customers. You may be supporting live exercises, adapting simulations, or ensuring the software performs under pressure.

You are the last mile between Battle Road’s simulation technology and the warfighter.

What You’ll Do

Core responsibilities:

• Deploy, configure, and support AtomEngine in live military training environments, including classified and air-gapped systems, by extending entities, features, behaviors, sensors, and operational scenarios through AtomEngine tooling and scripting to reflect real-world requirements.

• Embed onsite with customers across the United States, to understand operational needs, iterate alongside users, ensure successful deployments, and translate real-world friction into actionable Product and Engineering feedback by providing military context and operational priorities that enable engineering teams to prioritize effectively.

• Integrate AtomEngine with partner systems by configuring and troubleshooting APIs, networking, infrastructure dependencies, and system connectivity, while resolving technical issues in real time during high-visibility exercises—including in front of large audiences—and implementing technical fixes to ensure the software functions optimally for upcoming customer exercises.

• When not supporting active exercises, proactively identify and implement improvements from the enhancement backlog, contributing directly to the engineering backlog alongside the Software Engineering team using technologies such as Godot, C++, C#, and Python.

• Communicate technical concepts clearly to military stakeholders, partners, and internal teams by explaining complex capabilities, engaging constructively with key stakeholders, and responding to challenging questions with clarity and professionalism.

• Improve documentation, deployment processes, and operational repeatability to enable scalable deployments and long-term customer success.

• Travel at least 50% of the time to customer sites and remote in the United States for the remaining time

Minimum Qualifications

• 3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development.

• Demonstrated experience writing and maintaining production-quality software, with proficiency in one or more programming languages such as C++, C#, Python, GDScript, or similar.

• Experience troubleshooting software systems, integrations, networking, or distributed applications, with strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.

• Comfortable working independently in fast-paced, ambiguous environments while collaborating closely with customers and engineering teams.

• Prior military experience and Active Secret or Top Secret security clearance.

• Willingness and ability to work onsite at various customer locations traveling at least 50% of the time.

Preferred Qualifications

• Experience presenting or teaching technical concepts to large groups.

• Experience in modeling, simulation, game engines, or defense-related systems.

Indicators of Success

This role will evolve as priorities change, but the outcomes below reflect what success typically looks like in the first six months.

A successful Customer Success Engineer will:

• Be a technical expert on Onebrief and Atom Engine Technologies, demonstrating initiative and the ability to work independently.

• Have developed deep relationships with Customers

• Explain technical concepts clearly to military stakeholders, partners, and internal teams when supporting deployments, troubleshooting, and exercise execution.

Notice to Third Party Recruitment Agencies

Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.