This role requires the ability to work from the Atlanta office as business needs require.

At The Coca‑Cola Company, every interaction with our customers is an opportunity to create value and strengthen relationships. Guided by our purpose to refresh the world and make a difference, we deliver iconic brands and exceptional experiences for billions of people each day. To make this possible, we rely on talented team members who combine digital fluency with a passion for solving real-world customer needs.

As an Associate, Customer Engagement you will play a critical role in creating effortless, high-quality service experiences across multiple touchpoints. This position goes beyond answering inquiries—it is about anticipating customer needs and delivering solutions that reinforce trust and reliability. By leveraging innovative platforms and collaborating across diverse teams, you will help ensure that customer engagement is seamless, supportive, and aligned with Coca‑Cola’s commitment to excellence.

If you thrive in a fast-paced setting, are confident navigating multiple digital systems, and take pride in making every interaction meaningful, this role offers the chance to influence how customers experience a world-class global brand.

What You’ll Do For Us

• Serve as a brand representative by delivering superior engagement across multiple communication channels while embodying Coca‑Cola’s values in every interaction.
• Actively listen, clarify customer needs, and communicate solutions that instill confidence and satisfaction.
• Research inquiries using internal systems and digital tools to provide accurate, timely resolutions for service and account support.
• Navigate multiple applications simultaneously to ensure efficient service execution across channels.
• Apply strong problem-solving skills to achieve first-contact resolution whenever possible and escalate issues responsibly when additional support is needed.
• Capture and relay customer insights to inform service improvements and support customer-centric initiatives.
• Contribute to enhancements in processes and tools through feedback and collaboration with the Customer Engagement team.
• Demonstrate adaptability by embracing evolving technologies, processes, and tools that advance the customer experience.
  
  

Requirements & Qualifications

• High School Diploma or equivalent required.
• Minimum of 2+ years of experience in customer service, customer engagement, or contact center environments with a strong track record of delivering exceptional customer experiences.
• Minimum of 2+ years of experience in a high-volume customer engagement environment utilizing CRM and customer interaction platforms. Experience with Salesforce, Genesys, or similar enterprise customer service technologies.
• Knowledge of Coca‑Cola customer engagement processes, systems, and ways of working preferred.
• Strong verbal and written communication skills, demonstrating professionalism and a customer-first mindset.
• Proven ability to resolve customer issues with creativity and composure under pressure.
• Excellent time management skills and attention to detail in a fast-paced, multitasking environment.
• Ability to consistently interpret and apply policies, workflows, and service standards.
• Ability to work independently in a remote setting while maintaining collaborative connections with team members.
• Typing proficiency of at least 50 words per minute and demonstrated ability to efficiently navigate multiple digital applications simultaneously while documenting customer interactions accurately and professionally.
• Flexibility to work contact center operating hours between 5:00 a.m. and 11:00 p.m., including weekends and holidays.
• Reliable high-speed internet access and a dedicated remote workspace suitable for professional communication and data security.
  
  

What We’ll Do For You

• Provide hands-on exposure to next-generation customer engagement platforms that boost problem-solving and responsiveness.
• Deliver structured capability-building programs to strengthen service expertise, communication skills, and digital proficiency.
• Offer a collaborative, globally connected team environment focused on sharing insights, innovating processes, and elevating customer experiences.
• Enable your role to drive meaningful contributions that directly impact customer retention and reinforce Coca‑Cola’s reputation for reliability and care.
  
  

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Computer Literacy, Customer Service, Detail-Oriented, Microsoft Office, Oral Communications, Recordkeeping, Relationship Building, Technical Support, Troubleshooting

Pay Range

United States of America: 51,300 USD - 57,900 USD

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage

7.5

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities

Remote

Travel Required

00% - 25%

Relocation Provided:

No

Job Posting End Date

July 16, 2026

Our Purpose And Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Pay Range:United States of America: 0 USD - 0 USD

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:7.5

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Long-term Incentive Reference Value Percentage:0 - 20

Long-term Incentive reference value is a market-based competitive value for your role

This role requires the ability to work from the Atlanta office as business needs require.

At The Coca‑Cola Company, every interaction with our customers is an opportunity to create value and strengthen relationships. Guided by our purpose to refresh the world and make a difference, we deliver iconic brands and exceptional experiences for billions of people each day. To make this possible, we rely on talented team members who combine digital fluency with a passion for solving real-world customer needs.

As an Associate, Customer Engagement you will play a critical role in creating effortless, high-quality service experiences across multiple touchpoints. This position goes beyond answering inquiries—it is about anticipating customer needs and delivering solutions that reinforce trust and reliability. By leveraging innovative platforms and collaborating across diverse teams, you will help ensure that customer engagement is seamless, supportive, and aligned with Coca‑Cola’s commitment to excellence.

If you thrive in a fast-paced setting, are confident navigating multiple digital systems, and take pride in making every interaction meaningful, this role offers the chance to influence how customers experience a world-class global brand.

What You’ll Do For Us

• Serve as a brand representative by delivering superior engagement across multiple communication channels while embodying Coca‑Cola’s values in every interaction.
• Actively listen, clarify customer needs, and communicate solutions that instill confidence and satisfaction.
• Research inquiries using internal systems and digital tools to provide accurate, timely resolutions for service and account support.
• Navigate multiple applications simultaneously to ensure efficient service execution across channels.
• Apply strong problem-solving skills to achieve first-contact resolution whenever possible and escalate issues responsibly when additional support is needed.
• Capture and relay customer insights to inform service improvements and support customer-centric initiatives.
• Contribute to enhancements in processes and tools through feedback and collaboration with the Customer Engagement team.
• Demonstrate adaptability by embracing evolving technologies, processes, and tools that advance the customer experience.
  
  

Requirements & Qualifications

• High School Diploma or equivalent required.
• Minimum of 2+ years of experience in customer service, customer engagement, or contact center environments with a strong track record of delivering exceptional customer experiences.
• Minimum of 2+ years of experience in a high-volume customer engagement environment utilizing CRM and customer interaction platforms. Experience with Salesforce, Genesys, or similar enterprise customer service technologies.
• Knowledge of Coca‑Cola customer engagement processes, systems, and ways of working preferred.
• Strong verbal and written communication skills, demonstrating professionalism and a customer-first mindset.
• Proven ability to resolve customer issues with creativity and composure under pressure.
• Excellent time management skills and attention to detail in a fast-paced, multitasking environment.
• Ability to consistently interpret and apply policies, workflows, and service standards.
• Ability to work independently in a remote setting while maintaining collaborative connections with team members.
• Typing proficiency of at least 50 words per minute and demonstrated ability to efficiently navigate multiple digital applications simultaneously while documenting customer interactions accurately and professionally.
• Flexibility to work contact center operating hours between 5:00 a.m. and 11:00 p.m., including weekends and holidays.
• Reliable high-speed internet access and a dedicated remote workspace suitable for professional communication and data security.
  
  

What We’ll Do For You

• Provide hands-on exposure to next-generation customer engagement platforms that boost problem-solving and responsiveness.
• Deliver structured capability-building programs to strengthen service expertise, communication skills, and digital proficiency.
• Offer a collaborative, globally connected team environment focused on sharing insights, innovating processes, and elevating customer experiences.
• Enable your role to drive meaningful contributions that directly impact customer retention and reinforce Coca‑Cola’s reputation for reliability and care.
  
  

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Computer Literacy, Customer Service, Detail-Oriented, Microsoft Office, Oral Communications, Recordkeeping, Relationship Building, Technical Support, Troubleshooting

Pay Range

United States of America: 51,300 USD - 57,900 USD

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage

7.5

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities

Remote

Travel Required

00% - 25%

Relocation Provided:

No

Job Posting End Date

July 16, 2026

Our Purpose And Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Pay Range:United States of America: 0 USD - 0 USD

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:7.5

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Long-term Incentive Reference Value Percentage:0 - 20

Long-term Incentive reference value is a market-based competitive value for your role

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Partner Support & Negotiation Analyst to our Partner Experience team in São Paulo!

This is your chance to join a newly formed, specialized unit designed to operate globally. Our core focus is to drive partner retention, elevate overall partner satisfaction, and protect the financial sustainability of our business by managing standard negotiations and incorporating value-generating commercial levers

YOUR IMPACT

• Own the Retention Lifecycle: Manage inbound transactional cases related to contract cancellations, plan changes, and price reviews for eligible global pool-based partners (Tiers 5-7).
• Drive Commercial Value: Actively handle objections and seek opportunities to cross-sell commercial levers (such as Success Fees) to partners reviewing their partnerships, helping control inflation.
• Ensure Operational Efficiency: Leverage support systems to reduce Average Handle Time (AHT) and improve Full Resolution Time (FRT), maintaining highly active presence to meet ticket volumes.
• Uphold Compliance: Adhere strictly to pre-approved commercial policies and guardrails during all partner transactions.
• Optimize Scalability: Help document standardized processes and SOPs, contributing to a foundation that can be amplified by AI support systems.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• An Effective Communicator: Advanced to fluent English is mandatory, as you will actively support global partners and communicate with international teams.
• A Resilient Problem-Solver: Comfortable in a high-volume, ticket-based operational environment (similar to Customer Experience) where responsiveness and consistent follow-up are critical.
• Eager to Learn: No prior commercial experience? No problem! We believe technical skills are teachable. If you have a high drive, strong willingness to learn, and high motivation, we will teach you the rest using our training manuals and generative AI aids.
• Tech-Savy (Preferred): Prior exposure to CRM and support ticketing platforms, specifically Salesforce and Zendesk, is a great differentiator.
• Flexible and Adaptable: Fully aligned with working a late shift (12:00 PM to 9:00 PM - Brasilia Time zone) to support US/Global partners, and available for periodic in-person alignments at our São Paulo office.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that advanced English and availability to work at a late shift are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-HYBRID

Headquarters: United States of America : Remote
URL: http://abbott.com

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution ·
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field-based position based in Denver, CO in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities:

• Clinical Interface: Acts as a clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back-up support to CRM Sales Representatives.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. 
• A minimum of 2+ years of related experience or a program certification from an accredited cardiac training program.
• Must have the capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems. 
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail-oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

     

The base pay for this position is

$61,300.00 – $122,700.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Work in a clean room environment

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

To apply: https://weworkremotely.com/remote-jobs/abbott-clinical-specialist-crm-denver-co

Role OverviewWe are seeking a motivated and customer-focused Danish Speaking Customer Support Specialist to join a thriving customer support services team based in Sofia, Bulgaria.

INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.

Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.

About the Role:We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA, with the base of operations in Texas or Florida.

Responsibilities

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
• Travel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutions
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
• Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
• Utilize Microsoft Office and SQL for documentation and reporting purposes
  
  

Requirements

Required Skills

• Associate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering
• Minimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems
• Work experience with Microwave systems is highly desirable
• Knowledge of RF systems theory
• Knowledge of L2/L3 networking & protocols
• US work authorization and residency in the US required
• Availability to travel within USA
  
  

Desired Skills (any Of The Following)

• Experience in using network protocol analyzers and traffic generators
• Working knowledge of Linux
• Knowledge of SQL
• Experience with NMS systems
  
  

Personal characteristics

• Strong problem-solving skills, creativity and attention to detail
• Results-oriented, able to articulate the reasoning behind decisions and trade-offs
• Flexible, with a strong desire to learn and accept new challenges
• Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks
• Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision