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Discover your 100% YOU with MicroSourcing! Position: Care Coordinator Location: Metro Manila Work setup & shift: Remote | Day ShiftWhy join MicroSourcing?

Client onboarding and configuration (your biggest area)

Run onboarding projects end to end: prepare from the sales hand-over, join the kickoff,

and build the project plan

Configure the platform for each client: listings, rates and availability, channel

connections, guest messaging and automations, operations, owners and finance

modules

Work with the connections specialists on data migration from the client’s previous

PMS, and verify the data before go-live

Make sure payments and financial data are 100% accurate at go-live

Keep every project inside its target timeline; a client graduates only when live, billing in

full and using the key features

Training and enablement

Train client teams on the platform, from daily users to owners and managers

Run group feature workshops and new-feature sessions

Teach clients how to get value from BAM, our AI agent, and our AI features

Advise clients on best practices, such as channel strategy and market changes that

affect them

Technical troubleshooting

Investigate and resolve configuration, sync and integration issues during onboarding

Reproduce problems, find the root cause, and write clear, complete tickets for

engineering

Act as the escalation point for support on onboarding-related technical issues

Be available and responsive to your clients throughout their project

AI-first ways of working

Use Claude and other AI tools every day to analyze client data, prepare configurations,

write training material and client communication, and investigate issues

Page 2 of 5

Onboarding Specialist (Philippines) - Job Description

Build reusable AI workflows, checklists and templates that make each onboarding

faster than the last

Help shape the AI-powered self-serve onboarding and migration tools our product

team is building

Process, data and product feedback

Keep the onboarding pipeline accurate every week: stage, dates and blockers

Log the most common setup problems and feed them to the product team

Write and update knowledge-base articles and onboarding guides as features ship

About Us Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital...

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours.  We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential.

About the Role

The Client Support team at Stitch Fix is committed to delivering an exceptional client experience that is easy, helpful, and personalized. Our Client Support Operations team focuses on delivering high-quality service while continuously improving the effectiveness of our global support operations.

As a Client Support Team Lead, you will lead, develop, and motivate a remote team of 8–12 Client Support Coordinators responsible for delivering personalized service across phone, chat, and email. Reporting to the Client Support Manager, you will drive individual and team performance, strengthen service quality, and foster a collaborative, client-focused culture. You will balance day-to-day operational leadership with coaching, performance management, and continuous improvement while helping your team successfully navigate evolving business needs, processes, and technologies.

Responsibilities

• Lead and develop a high-performing Client Support team by managing 8–12 Coordinators, establishing clear expectations, delivering actionable coaching and performance feedback, and fostering an engaging, inclusive, and accountable remote team environment that prioritizes employee growth and exceptional client service.
• Drive individual and team performance by monitoring productivity, quality, client satisfaction, and employee behaviors; leveraging standardized documentation and performance-management practices; identifying opportunities for improvement; and implementing targeted coaching and development plans to achieve operational goals.
• Manage daily Client Support operations and escalations by overseeing workflows, scheduling, shift approvals, meetings, and reporting while ensuring appropriate team coverage, operational consistency, and timely resolution of complex or sensitive client concerns.
• Lead change adoption and continuous improvement initiatives by translating organizational priorities into actionable team plans, supporting the implementation of new processes and service strategies, developing peer coaches, and partnering cross-functionally to improve the client experience and operational effectiveness.
• Strengthen team capabilities and operational efficiency through technology and collaboration by supporting recruiting and candidate assessment, contributing to cross-functional Client Support programs, and leveraging AI, reporting tools, and emerging technologies to identify trends, improve coaching effectiveness, streamline workflows, and enhance team performance.

About You

This is what you’ll need to succeed in this role from day 1.

Requirements

• 4+ years of customer or client support experience across multiple service channels, including phone, email, and chat, with at least 2–3 years of experience directly leading client-facing teams.
• Demonstrated experience coaching, developing, and managing individual contributors, including establishing performance expectations, delivering feedback, addressing performance concerns, and building engaged, resilient teams.
• Strong understanding of customer support performance metrics, including productivity, quality, and client satisfaction, with the ability to analyze performance trends and translate insights into actionable coaching and operational improvements.
• Experience managing daily team operations, including workflow coordination, scheduling, shift approvals, meetings, and performance reporting in a fast-paced service environment.
• Exceptional written and verbal communication skills, with the ability to provide clear direction, navigate challenging conversations, resolve escalations, and build productive relationships across teams.
• Strong organizational, time-management, and problem-solving skills, with the ability to independently manage competing priorities, exercise sound judgment, and lead teams through ambiguity and change.
• Experience leading remote teams through personalized coaching, intentional engagement, and effective performance-management practices.
• Comfort working with customer support platforms, performance-management systems, project-management tools, and AI-enabled technologies to improve team effectiveness and operational outcomes.
• Ability to provide on-call support outside standard business hours as needed for urgent client escalations, operational issues, or brand-sensitive situations.
• This position may require the ability to sit for extended periods of time, use a computer or other office equipment, and communicate effectively, both verbally and in writing.

Nice to Have

• Experience using Freshservice or comparable customer support and ticket-management platforms.
• Experience supporting recruiting, interviewing, and selection of customer support professionals.
• Experience implementing change-management initiatives, new service processes, or technology improvements within a customer support organization.
• Experience developing peer-coaching programs, facilitating team learning, or supporting employee development initiatives.
• Experience contributing to cross-functional customer experience programs, such as social care, client engagement, or service improvement initiatives.
• Experience using AI-enabled tools to improve coaching, reporting, workflow management, or customer support operations.

You’ll love working at Stitch Fix because you will…

• Fuse human creativity and styling expertise to redefine personalized retail.
• Set a high bar for our craft and drive measurable impact across fashion, tech, and data science.
• Actively leverage AI and modern tech to evolve how work gets done.
• Lead with innovation, think boldly, and aren’t afraid to challenge conventional retail norms.
• Win together in a collaborative, low-ego environment where diverse perspectives are celebrated.
• Be client obsessed by putting our customers at the heart of every decision to deliver unmatched personalization and trust.
• Support our team with competitive compensation packages, comprehensive benefits, and meaningful career growth.

Compensation and Benefits

This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

Salary Range

$60,000—$95,000 USD

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Please review Stitch Fix’s US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us.  At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.

Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com.

Headquarters: Remote

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. 

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. 

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will possess a strong focus on understanding issues and critical thinking, alongside the essential qualities required for exceptional customer support. As a contractor of this team, you will play a crucial link between Roblox and its developer community. If you're passionate about the Roblox community and eager to contribute to the success of developers, we'd love to hear from you.

You will:

• Assist in resolving creator day-to-day escalations and emergencies.
• Manage communication between Roblox staff and creators.
• Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up.
• Dedicate 40 hours per week with a working schedule from Saturday to Wednesday plus on-call availability throughout the week

You have:

• Strong verbal and written communication skills.
• Demonstrates endless patience and a positive attitude.
• Capable of managing time effectively.
• In-depth understanding of Roblox and the Roblox community.
• Solid knowledge of the technical aspects of Roblox Studio.
• Experience developing on Roblox and/or other creation platforms.

 

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual hourly rate could fall outside of this expected range. This pay range is subject to change and may be modified in the future. Please note that not all benefits on this page are applicable to this hourly position.

Hourly Pay Range$20—$25 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

To apply: https://weworkremotely.com/remote-jobs/roblox-developer-engagement-team-contract

Buscamos pessoas que gostem de interagir através do atendimento humanizado, proporcionando a melhor experiência para o cliente sempre.

Category: Sports Leisure & Lifestyle Location: Hull Yorkshire United Kingdom Job details Salary £5,000 - £20,000 a year COMMISSION ONLY Job type Part-time Permanent Remote Full Job Description Salary:£5k - 20k per year .

Work Flexibility: RemoteHelp shape the future of education and surgeon engagement.

Essa vaga é para você, que é apaixonado em fazer a diferença e resolver problemas de forma rápida e efetiva.

Headquarters: Atlanta, Georgia, United States
URL: http://www.fixdapp.com

About FIXD & AppraisalPRO:

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description:

AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs
• Present recommendations on platform and user experience improvements to our Product and Engineering team

Requirements

Qualifications

• The ability to quickly build relationships and trust
• Excellent interpersonal skills
• Strong communicator who can present and write well, extremely responsive
• Ability to multitask and prioritize
• Passion for providing top-notch customer service

Plus

• Experience in the Franchise Dealership industry

Benefits

• Health Care Plan (Medical, Dental & Vision) for you and your family
• 401k - 5% match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks

To apply: https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts

Headquarters: New York, NY (Remote)

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Billing and Claims Support Representatitve to join our Customer Support team. This role would be responsible for educating clients on our billing and claims procedures, swiftly addressing escalated inquiries with empathy and accuracy. We are looking for someone who has experience providing white-glove service to our clients, ensuring they feel cared for and supported in every interaction. You'll also contribute to process improvement initiatives, recommending updates to knowledge materials and suggesting improvements to support processes, all aimed at enhancing productivity and client satisfaction. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

What You’ll Do

Client Experience

• Use internal knowledge materials + resources to educate Talkspace clients on our billing and claims procedures, and quickly and accurately respond to escalated service-related billing inquiries from existing members, including but not limited to questions related to enrollment errors, refund requests, claims adjustments, superbill requests, etc. 
• Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy, ensuring every interaction with Talkspace leaves our clients feeling cared for, understood and supported.
• Participate in non-inbound volume related department operations speciality projects aimed to further support our clients in their full journey at Talkspace, ie.
  • Charge disputes
  • Medical records request for billing records
  • Billing affidavits (written and verbal)
• Conduct outbound calls to payors, obtain member EAP authorization, and discuss claim submissions on a case by case basis.
• Draft and provide superbills to clients when requested, as needed.
• Serve as company claims SME and collaborate with internal stakeholders on billing and claims-related ad hoc projects, as assigned.
• Work closely with our Client Support team, providing status updates on known payer issues and assisting with client escalations, as needed. 
• Provide white glove service to all our members, infusing empathy and kindness in all replies, and following up with clients when necessary to ensure resolution.
• Keep up with business updates to ensure the assistance provided is accurate and up to date.
• Identify client contact reason trends and roll up any potential issues affecting a specific segment of clients to leadership daily, as needed.

Documentation + Process Improvement

• Contribute to the improvement of our department by suggesting updates to departmental knowledge materials + resources (internal knowledge base, correspondence templates).
• Recommend changes to existing support processes and/or implementation of new standard processes aimed at improving productivity, job satisfaction, and our client experience.

Team Collaboration

• Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed.
• Attend all department meetings (ie. coaching sessions, recurring 1:1s, ongoing training lessons), as scheduled.
• Maintain regular communication with your Supervisor and team, daily.

Performs other related duties as assigned.

About You 

• 2+ years experience with health insurance claims or support environment, required; preferably in a phone/email/chat support-related capacity. 
• Knowledge of Behavioral Health terminology (ie CPT Codes) and understanding of Insurance benefits ( ie: copy, coins and deductible), required.
• Knowledge of and ability to comply with PHI and HIPAA guidelines when working with sensitive material, required.
• Experience in the tele-health, tele-therapy, medical insurance industries is a plus.
• Familiarity working within payor portals, third party healthcare clearinghouses, required; Zendesk, Atlassian (Jira, Confluence) is a plus.

Bonus Points

• Experience working in a provider's office or health insurance company

Benefits 

• Comprehensive Medical, Dental and Vision plans
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The hourly rate for this role is $24.50/hr. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

To apply: https://weworkremotely.com/remote-jobs/talkspace-billing-and-claims-support-representative

Headquarters: Remote

You've spent your career helping security teams get more from their technology. You understand what it takes to operationalize security tooling across an enterprise, and your credibility with customers comes from technical depth and hands-on problem solving. As a Technical Account Manager at Expel, you're the dedicated technical advisor for a portfolio of enterprise security programs. You drive platform adoption, deepen integrations into customers' security ecosystems, and ensure they get full value from their investment in Expel's managed detection and response service. 

You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When integrations or troubleshooting challenges arise, you work to resolve them, escalating to senior team members when needed. 

Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support. 

What Expel can do for you

• Extend your network of security leaders across a wide variety of industries 
• Plug you in to customer missions that matter: keeping people safe and saving lives 
• Deepen your expertise in the security market, and in particular security operations 
• Set you up to flex your consultative risk management and security strategy muscles 
• Provide access to, hands down, the best security operations platform on the market 
• Help you continue to gain experience with security technologies and methodologies

What you can do for Expel

• Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities 
• Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions 
• Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments 
• Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration. Provide technical content and support for CSM-led quarterly business reviews 
• Handle troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed; escalate complex issues to senior TAMs 
• Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication 
• Identify technical expansion opportunities (new integrations, additional coverage) 
• Support and learn from more senior team members on the most complex technical challenges

What you should bring with you

• 5+ years of security industry experience, majority in consultative customer-facing roles 
• Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies 
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting). Understanding of enterprise security operations and the challenges security teams face 
• Strong consultative skills; leads with listening, understands customer context before recommending solutions. Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors

Additional Notes

The base salary range for this role is between $114,300 USD and $165,700 USD, plus variable compensation and equity. While the full salary band reflects our long-term compensation framework, we're primarily targeting candidates between $130,000 and $155,000 based on experience, skills, and market data. This role has an 85/15 pay mix, resulting in targeted on-track earnings (OTE) of approximately $152,941 to $182,352 USD.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We're only hiring those authorized to work in the United States.

We're an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-remote

Salary Range$114,300—$165,700 USD

To apply: https://weworkremotely.com/remote-jobs/expel-technical-account-manager

About AirDNA

AirDNA began with a big dream in a balmy California garage in 2015. Since then, the technology startup has grown into the leading provider of data and business intelligence for the billion-dollar travel and vacation rental industry—with offices in Denver and Barcelona.

Our self-serve MarketMinder platform eliminates guesswork and equips Airbnb hosts with smart and competitive insights needed to succeed in the ever-evolving short-term rental landscape.

We also arm enterprise clients with customized reports and in-depth dashboards to ensure they can scale and invest strategically. These customers include hundreds of top financial institutions, real estate companies, vacation rental managers, and destination marketing organizations around the world.

We track the daily performance of over 10 million Airbnb and Vrbo properties across 120,000 global markets. We also collect data from over a million partner properties. This marriage of scraped and source data, enhanced by our proprietary algorithms, makes our solutions the most accurate and comprehensive in the world.

We’re firm believers that data isn’t the destination; it’s the starting point. The launchpad. The bedrock for any future-forward business.

The AirDNA Team

At AirDNA, we’re a team of data nerds on a mission to empower our customers to smartly grow their businesses. And we’re looking for people with a broad range of experiences and perspectives, who are excited by our mission, values, and drive to change the short-term rental market. In short: Life is never boring here. And we genuinely live and breathe our company values: Happy, Hungry and Honest. People who are ready to exemplify these values are especially encouraged to apply. We invite you to apply even if you are unsure about whether you meet every single requirement in this posting. We carefully consider every application, not just those that check off all the boxes.

The Role:

Adapt is AirDNA’s dynamic pricing engine, and hosts trust it with their income. When something looks off, like a rate that makes no sense or a sync that says it worked but didn’t, our frontline Support team and AI tools handle most of it. The hardest problems come to you.

As our Product Support Specialist, you’ll be the technical bridge between Support and Engineering: the final line of defense who digs into logs, data, and code to find the real root cause before an issue ever reaches Product or Engineering. Then you’ll explain it to the host in a few clear sentences and make sure it never happens again.

This isn’t a script-reading job, and it isn’t a race to clear a queue. We won’t measure you on how fast you close tickets. We’ll celebrate you for solving problems for good. And because you’re joining a brand-new pod, you’ll help write the playbook for everyone who comes after you.

This is a full-time, long-term contractor role. It’s fully remote and open to candidates based in Latin America or the Caribbean.

Here’s what you’ll get to do:

• Own escalations end to end. Take the technical issues frontline Support can’t solve and drive them all the way to resolution, escalating to Engineering only when it truly needs an engineer.
• Play detective. Diagnose pricing and sync issues by reproducing the problem, forming a hypothesis, and isolating the cause (PMS connection, comp set, host override, or market shift).
• Dig into the back end. Use SQL, logs, analytics reports, and existing code to pull the data and confirm what actually happened.
• Make the algorithm make sense. Explain why Adapt did what it did in a few plain sentences, a short screen recording, or a quick call that a host can act on.
• Turn every repeat ticket into an asset. Write help-center articles, in-app guidance, and content for the Adapt AI agent so the next host never has to ask.
• Be Product’s eyes and ears. Share weekly escalation themes, grouped by host type and portfolio size, and follow fixes all the way to shipped.
• Protect our hosts. Spot at-risk accounts early and loop in Revenue Management before a frustrated host walks away.
• Build the playbook. Create the SOPs, macros, and escalation paths that set the quality bar for everyone who joins the pod after you.

Here’s what you’ll need to be successful:

• 2+ years in technical support, SaaS product support, or another analytical, customer-facing role. Tier 2 support folks ready to level up, we’re looking at you!
• SQL proficiency. You can write queries against a live database to find what you need.
• Working knowledge of Python. You’re comfortable reading existing code and working with datasets. You don’t need to be a developer.
• Hands-on experience with APIs and log analysis.
• Strong quantitative reasoning. Percentages, averages, and rates are second nature, and you spot a number that can’t possibly be right.
• Structured problem-solving. You break a vague complaint into a testable hypothesis instead of guessing.
• A gift for translating tech into plain language. You can explain to a non-technical host why their rates look different than they expected, clearly, warmly, and in just a few sentences.
• Excellent verbal and written English.
• Composure with frustrated customers, and the honesty to own a mistake without over-promising a fix.
• Follow-through. You close loops without being chased.
• Willingness to work hours that overlap with US Eastern and European business time.
• Bonus points for: familiarity with webhooks; support tools like Intercom or Zendesk; experience with short-term rental pricing or property management tools (PriceLabs, Wheelhouse, Beyond, Guesty, Hostaway); a hospitality or revenue management background; or a knack for using AI to automate your own repetitive work. You don’t need to know how a pricing engine works on day one. We’ll teach you!

Here’s what you can expect from us:

• Competitive salary
• Eligible for annual bonus
• Take time off when you need it
• Continuing education stipend
• Individual growth plan to progress in the role
• Talented international team and a vibrant work environment
• Language lessons with Yolk Academy (GR-SP-IT-FR)
• Fully remote work from anywhere in Latin America or the Caribbean
• A ground-floor seat on a brand-new pod, with real ownership from day one

Hiring Process:

• First stage: Interview with the People Team at AirDNA (Online - 30 min)
• Second stage: Technical take-home assessment (SQL exercises against a live database + Python exercises using a sample dataset, completed on your own time)
• Final stage: Technical panel interview with the Hiring Manager and team (Online - 60 min)

$26,000 - $33,000 a year

Base compensation range: $26,000 to $33,000 USD per year, plus eligibility for an annual discretionary bonus (target 5%).

The AirDNA Team

We’re a tight-knit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. We’re risk takers. We care about each other and lend helping hands all day, every day.

At AirDNA, we believe that a diverse team is a key part of building a great company. If you want to work with us, we want to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

AirDNA seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement.

We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please email [email protected]. Please allow for 24 hours to process your request.

By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

The Field Support Specialist provides remote technical and operational support for field resources. The role coordinates installation activity, troubleshoot issues remotely, maintains accurate service documentation.

What You’ll Do:

• Schedule field resources with 3rd party dispatch vendors
• Serve as internal point of contact and provide consistent, prompt, and high-quality support through phone, email, video, and service-management tools.
• Support field resources during installations by clarifying requirements, reviewing information, and coordinating next steps.
• Use remote diagnostic tools and available documentation to troubleshoot hardware, software, network, configuration, and installation-related issues.
• Set clear expectations and provide timely updates on progress, risks, and next steps.
• Coordinate with field resources, and other internal teams to keep tasks and projects on schedule and aligned with requirements.
• Complete accurate service reports, document troubleshooting activity and resolutions.

Experience We’re Looking For:

• At least 2-3 years of experience in technical customer success, implementation coordination, remote technical support, service coordination, or a comparable customer-facing technical role. Experience in a UCaaS or customer-service call-center environment is preferred.
• Fluency in French, specifically Quebec French (Québécois).
• Strong technical aptitude and the ability to learn new hardware, software, and work processes.
• Ability to use digital tools, including AI-assisted tools, to improve day-to-day productivity and work quality.
• Working knowledge of inside or premises wiring, structured cabling, low-voltage wiring, telecommunications installations, or network cabling sufficient to support customers and field resources remotely.
• Project coordination and client-management experience.

What We Offer:

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• GRSP including employer match
• Employee Stock Purchase Plan
• Unlimited paid time offas well as corporate holidays observed

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.

The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

Canada Pay Range

$65,000—$80,000 CAD

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

The Field Support Specialist provides remote technical and operational support for field resources. The role coordinates installation activity, troubleshoot issues remotely, maintains accurate service documentation.

What You’ll Do:

• Schedule field resources with 3rd party dispatch vendors
• Serve as internal point of contact and provide consistent, prompt, and high-quality support through phone, email, video, and service-management tools.
• Support field resources during installations by clarifying requirements, reviewing information, and coordinating next steps.
• Use remote diagnostic tools and available documentation to troubleshoot hardware, software, network, configuration, and installation-related issues.
• Set clear expectations and provide timely updates on progress, risks, and next steps.
• Coordinate with field resources, and other internal teams to keep tasks and projects on schedule and aligned with requirements.
• Complete accurate service reports, document troubleshooting activity and resolutions.

Experience We’re Looking For:

• At least 2-3 years of experience in technical customer success, implementation coordination, remote technical support, service coordination, or a comparable customer-facing technical role. Experience in a UCaaS or customer-service call-center environment is preferred.
• Fluency in French, specifically Quebec French (Québécois).
• Strong technical aptitude and the ability to learn new hardware, software, and work processes.
• Ability to use digital tools, including AI-assisted tools, to improve day-to-day productivity and work quality.
• Working knowledge of inside or premises wiring, structured cabling, low-voltage wiring, telecommunications installations, or network cabling sufficient to support customers and field resources remotely.
• Project coordination and client-management experience.

What We Offer:

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• GRSP including employer match
• Employee Stock Purchase Plan
• Unlimited paid time offas well as corporate holidays observed

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.

The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

Canada Pay Range

$65,000—$80,000 CAD

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Job Title: Customer Experience Specialist

Entry-level, 40 hours/week

Classification: nonexempt under FLSA

Location: 100% Remote

About

CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Customer Experience Specialist to join the Customer Experience team. This is a unique opportunity to join a mission driven organization transforming the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy.

Job Description

This role will be focused on customer support, issue resolution, customer education, and quality assurance. We are looking for someone who has a customer-centric mindset, is empathetic and patient, and has a positive attitude. In this role, you will be responsible for being the voice of the company for all things customer service and sales, leading to mutually beneficial relationships with our clients while striving to find opportunities to generate revenue for the company and increase retention. The ideal candidate is optimistic and professional, focusing on solving problems and doing whatever it takes to make a difference in every customer interaction. This person will report to the Customer Experience Supervisor and will not have direct reports.

Responsibilities

• Customer Support: Provide prompt and courteous customer assistance via phone, email, chat, or in-person interactions to achieve first-call resolution ( FCR)
• Issue Resolution: Investigate and resolve customer inquiries, concerns, and issues efficiently, ensuring a favorable resolution.
• Product/Service Knowledge: Develop a deep understanding of our products/services to effectively address customer inquiries and provide relevant information.
• Documentation: Maintain thorough and accurate customer interactions and transaction records using our CRM system.
• Customer Education: Educate customers on product features, benefits, and best practices.
• Quality Assurance: Ensure that all customer interactions meet or exceed company standards for professionalism and quality.

Qualifications and Skills

• A minimum of a High School Diploma or bachelor’s degree is preferred.
• Previous customer service experience preferred.
• Must have excellent communication skills, both written and verbal.
• Strong problem-solving and critical-thinking abilities.
• Must be empathetic and patient when dealing with customer inquiries or complaints.
• Adept at overcoming objections
• Proficiency in using Salesforce and other customer support tools.
• Must have solid attention to detail and organizational skills.
• Bilingual- English and Spanish speaking a plus but not required

Travel

• 100% remote

Work Environment

• 100% remote

Compensation

This position offers a range from $20-$25 an hour and a robust benefits package.

How to Apply

CleanChoice Energy is an Equal Opportunity Employer.  Our staff’s diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers.

About CleanChoice Energy

Our mission is to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone everywhere.

​

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FireMon delivers Network Security Policy Control for the Modern Enterprise.

Most enterprises run firewalls from multiple vendors alongside cloud security groups and microsegmentation platforms, and no single console can say whether it all works together. We believe policy is the control plane for network security: it defines what the environment should do, and the infrastructure carries it out. FireMon gives security teams one place to see, govern, and prove that their policy is doing what they intend, across on-prem, cloud, and hybrid environments.

That mission shapes how we work. At FireMon, being proactive is rewarded, and your work has a direct line to the product our customers rely on and to the success of the business. You’ll share ideas, collaborate across departments, and learn parts of the company beyond your own role.

THIS POSITION IS FULLY REMOTE AND NOT BASED WITHIN A FIREMON OFFICE

The Customer Support Engineer will leverage strong technical awareness, research skills, and equally strong customer service skills. You will be responsible for engaging with customers via chat, meeting software, email, and phone to work toward a technical resolution of FireMon products. Due to the complexity and breadth of the FireMon products supported, strong research and documentation skills are key to success in this role. For technical issues that cannot be resolved the Customer Support Engineer will follow documented processes to prepare and escalate the ticket to an advanced solutions engineer.

About the role

• Manage multiple tickets and prioritize ticket responses based on urgency.
• Demonstrate strong critical thinking, and self-driven research skills utilizing FireMon and external resources during the lifecycle of the ticket.
• Contribute to projects and tasks as delegated by management as a part of professional development.
• Triage, troubleshoot and reproduce customer issues in labs to resolve product issues for partners and customers.
• Enhance FireMon services to meet partners’ and customers’ business needs through knowledge sharing, and team collaboration.
• Your shift is a crucial component to the 24⁄7 “follow the sun” coverage provided by our team. This position will cover an on-call shift for our customers facing production-down issues. On-call payments will be provided.
• Shifts may vary and require flexibility throughout the year depending on customer support needs. An applicant applying for this role should be able to work any shift deemed necessary by customer support leadership.

Responsibilities

• “Wow” customers by providing best-in-class customer service and support by telephone, web, email, and/or chat.
• Proactively demonstrate empathy when appropriate.
• Ownership of customer issues throughout the lifecycle of the ticket up to resolution or escalation.
• Assess customer’s Support Contract status to determine support eligibility.
• Independently investigate all resources available including internal FireMon resources, and external resources.
• Analyze, evaluate and determine the urgency of all customers reported Support tickets.
• Translate and route customer support tickets into an appropriate format and follow established ticket handling processes.
• Demonstrate technical knowledge through assessments showing proficiency within the first 90 days by completing a 30/60/90-day onboarding plan.
• Ongoing personal development through completion of additional certification and education on an annual basis.

Required Skills and Experience

• Familiarity, and experience administrating any of the following: Cisco, Palo Alto, Juniper, Checkpoint, and Fortinet products.
• Fast learner with the ability to accept and act on critical feedback.
• Ability to follow customer support process and procedures.
• Technical certifications such as Cisco, Microsoft, Linux, Network or Security +, computer science degree, cyber security degree, or currently enrolled in a computer science, or cyber security program at a technical college.
• Experience and demonstrated knowledge of Network Security, Firewall, Linux, and/or Endpoint Vendors.
• Demonstrated knowledge of the OSI model, Linux file system, network security industry compliance, firewall packet handling, syslog, and intermediate level firewall administration.
• Excellent communication skills both written and verbal as well as excellent organizational skills.
• Excellent decision-making and problem-solving capability, efficient multi-tasking in a fast paced, constantly evolving environment.
• Be an expert researcher and self-starter.
• Experience with incident management tracking systems Zendesk & Jira (Case or Ticket Management), or other CRM.
• Intermediate knowledge of networking protocols: OSI model, NAT & PAT, TCP/UDP, and HTTP.
• Intermediate experience in researching & identifying solutions in log files for different systems: Firewall, Unix/Linux System logs, Windows Event Logs.
• Ability to manage customer expectations and re-align those expectations around product functionality.
• Strong time management skills.
• Demonstrate ability to identify & understand different FireMon Ecosystem components, collect, and then investigate appropriate log files based on the issue presented.

Preferred Skills and Experience

• Experience analyzing and delivering customer facing information related to iptables, tcpdump, WireShark, NMAP, vulnerability scans.
• Experience with administration and operational responsibilities with VMware, or other virtualization technologies.
• Previous work experience with FireMon User Interface and configuration.
• Advanced Linux & Firewall logs troubleshooting and analysis.
• Beginner scripting knowledge (BASH, Perl, Python, PHP).
• Previous technical support call center or help desk experience.

What it Takes to be Part of the FireMon Team

FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers.

Our customers have unique and complex security problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success. If this sounds like a movement you’d be interested in joining, we invite you to apply today.

FireMon provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Proper AI is an AI-first accounting service built for property managers and real estate operators.

By combining automation, technology, and a global team of accounting experts, we deliver faster, more accurate financial operations at scale.

We are looking for an IT Support & Logistics Specialist to support our growing, geographically distributed team by combining hands-on IT support with IT asset and logistics coordination.

This role sits at the intersection of IT operations, employee support, and equipment management. The individual will be responsible for preparing and configuring devices for new joiners, coordinating IT onboarding and offboarding, maintaining accurate inventories of equipment and peripherals, and managing shipments, returns, and communications with external vendors and shipping companies.

The ideal candidate is organized, proactive, service-oriented, and comfortable managing multiple operational tasks independently. They should have a solid foundation in IT support, experience troubleshooting common hardware and software issues, and the ability to communicate in English at a B1+ level. This is a fully remote position based in Mexico.

Key Responsibilities

Core Functional Responsibilities

• Coordinate IT onboarding for new employees, ensuring laptops, peripherals, and other required equipment are prepared and delivered on time.

• Configure, prepare, and test employee devices according to internal IT standards and established procedures.

• Coordinate IT offboarding activities, including systems shut down, device recovery, shipping labels, equipment collection, and return tracking.

• Maintain accurate inventories of laptops, monitors, keyboards, mouse, adapters, and other IT equipment and peripherals.

• Track equipment assignments, serial numbers, delivery status, employee ownership, location, and lifecycle status.

• Coordinate shipments, deliveries, collections, and returns with local and international shipping providers, as applicable.

• Communicate with vendors and logistics companies to resolve delivery issues, arrange collections, and follow up on pending shipments.

• Provide first-line technical support for common Windows and macOS issues, applications, peripherals, and employee IT requests.

• Troubleshoot basic hardware, software, connectivity, and account-access issues, escalating complex incidents when necessary.

• Keep employees informed about the status of support requests, equipment deliveries, and outstanding issues.

• Maintain clear documentation of IT asset movements, shipment records, onboarding/offboarding checklists, and support procedures.

• Ensure equipment is handled, stored, shipped, and returned according to company policies.

• Identify opportunities to improve inventory accuracy, equipment lifecycle management, and operational efficiency.

• Collaborate with People Operations to align equipment preparation and recovery with employee start dates and departure dates.

• Support the IT team with administrative and operational tasks related to device management, software deployment, and IT service delivery.

• When not working on logistics-related tasks, actively assist in resolving IT support tickets, ensuring timely responses, effective solutions, and appropriate escalation when needed.

IT Operations and Process Improvement

• Follow established IT processes and service standards, ensuring requests are tracked and completed within agreed timelines.

• Use available IT management tools, asset inventories, ticketing systems, and device management platforms to maintain accurate records.

• Identify recurring operational issues and recommend practical improvements.

• Create and maintain documentation, checklists, and standard operating procedures for equipment logistics and IT support.

• Proactively flag missing equipment, delayed shipments, inventory discrepancies, and potential onboarding or offboarding risks.

• Support the implementation of improvements and automations to IT asset tracking and employee support workflows.

Performance and Metrics Tracking

• Employees have the equipment and IT support they need to work effectively from day one.

• Maintain accurate and up-to-date IT asset inventory records.

• Track the timely preparation and delivery of equipment for new joiners.

• Monitor equipment recovery and return completion rates during offboarding.

• Track shipment status, delivery delays, and unresolved logistics issues.

• Identify recurring problems and recommend improvements to onboarding, offboarding, and logistics processes.

• IT support-tickets response times, resolution times, and escalation rates where applicable.

Required Skills

Hard Skills

1. IT support fundamentals — at least 1 year of experience in IT support, IT operations, help desk, or a similar role. Comfortable troubleshooting common hardware, software, operating system, and employee IT issues.

2. IT asset and inventory management — experience tracking company devices, peripherals, assignments, serial numbers, equipment status, and returns.

3. IT onboarding and offboarding — experience preparing equipment for new employees and coordinating the recovery of company assets from departing employees.

4. Logistics and vendor coordination — ability to coordinate shipments, collections, deliveries, and returns with shipping providers and external vendors.

5. Operating system and device support — familiarity with Windows and basic macOS troubleshooting, Google Workspace, identity management, and employee account provisioning, device setup, peripherals, and standard business applications.

6. Organization and documentation — ability to maintain accurate records, follow checklists, track outstanding requests, and document processes consistently.

7. Communication skills — professional proficiency in Spanish and at least B1-level English, with the ability to communicate verbally and in writing with international colleagues and external providers.

8. IT tools and platforms — familiarity with ticketing systems, SaaS applications, remote support tools, and asset management or device management platforms.

Soft Skills

• Strong ownership and follow-through. Takes responsibility for equipment, shipments, and support requests from initiation through completion.

• Highly organized and detail-oriented. Keeps inventories accurate, tracks multiple shipments, and ensures that no onboarding or offboarding steps are missed.

• Service-oriented. Understands that IT support directly affects employee productivity and provides timely, patient, and helpful assistance.

• Proactive communicator. Flags potential delays, missing information, and roadblocks early rather than waiting for others to follow up.

• Practical problem-solver. Can resolve routine operational issues independently and knows when to escalate more complex technical problems.

• Adaptable and resourceful. Comfortable working in a growing organization where processes may evolve and operational priorities can change.

• Collaborative and dependable. Works effectively with distributed teams, People Operations, IT colleagues, vendors, and logistics providers.

Years of Experience in Field

• 1+ years of professional experience in IT support, help desk, IT operations, or a related position.

• Previous responsibility for equipment inventories, device provisioning, onboarding/offboarding, or logistics coordination is highly desirable.

• Demonstrated experience handling day-to-day IT requests and coordinating operational tasks independently.

Type of Degree

A degree or technical qualification in Information Technology, Computer Systems, Computer Science, or a related field is preferred but not mandatory. Equivalent practical experience in IT support and IT operations is also valuable.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.