Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

The Customer Success Manager at Elite is a high-impact role focused on ensuring customers fully realize the value of our products and services. This position requires a high level of performance in customer success and SaaS environments, including driving product adoption, retention, and expansion through proactive customer engagement. A core aspect of this role will be delivering education and enablement initiatives to empower customers with the knowledge and tools they need to maximize their success with Elite’s offerings.

Work Arrangement:​Remote​

This role requires the individual to be based in ​Eastern Standard Time (EST) or Central Standard Time (CST)​time zone.

Responsibilities

• Drive Adoption & Value Realization: Proactively engage with customers to ensure they are utilizing Elite’s solutions effectively and benefiting from all available features.
• Customer Management: Develop and maintain strong, long-term relationships with customers to drive satisfaction, renewals, and expansion opportunities.
• Retention Focus: Collaborate closely with customers to address their needs and concerns, ensuring high retention rates and identifying at-risk accounts for early intervention.
• Customer Education & Enablement: Deliver customized training programs, webinars, and “power hour” sessions to help customers deepen their product knowledge and improve their workflows.
• Proactive Communication: Regularly check in with customers to offer updates, gather feedback, and provide solutions that enhance their experience.
• Collaboration with Sales, Services & Support Teams: Work closely with internal teams to share customer insights, optimize service delivery, and drive growth opportunities.
• Perform other duties as assigned to support the overall goals and objectives of the department/company.
• Perform other duties as assigned to support departmental and company objectives.​

Qualifications

• ​​Bachelor’s Degree​ or equivalent education and experience.
• ​ ​ 3–5 years ​ years of experience in experience in customer success, account management, or a related field, and 2+ years of experience with legal technology (legal tech) or finance technology (fintech), with a strong focus on high-performance environments in SaaS, enterprise technology, or B2B sectors.
• Proven track record of managing and driving the success of large, complex accounts with multi-level stakeholders, ideally within enterprise organizations or high-growth tech companies.
• Experience in delivering advanced customer education and enablement programs, including onboarding, ongoing training, and strategic and tactical workshops that foster deeper product adoption and usage.
• Understanding of customer success metrics and the ability to leverage data to inform strategy, optimize customer engagement, and achieve business outcomes, such as retention, expansion, and upsell.
• Demonstrated expertise in risk management, implementing proactive strategies to mitigate churn, and successfully turning around at-risk accounts.
• Strong cross-functional collaboration skills, with a history of working closely with Sales, Product, and Engineering teams to align customer success strategies with broader organizational goals.
• Experience influencing C-suite executives and key decision-makers to achieve account expansion and strategic partnership goals.
• Deep proficiency in customer success software (e.g., Salesforce, Gainsight) and other analytics tools to manage account health, performance, and engagement efforts at scale.
• Ability to travel up ​ 10–25% ​as business needs require
• Role requires the following physical capacity:​​Sedentary: primarily desk/computer work​
• Must be legally authorized to work in​​United States​; ​Elite does not provide employment sponsorship for this position​

Benefits:

• Competitive Compensation Package ($112,500-$125,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.

Customer Service RepresentativeJoin a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued.

Who We Are

Hyperbolic Labs is on a mission to democratize AI by breaking down the barriers to computing power with our Open-Access AI Cloud. By making better use of idle computing resources across the globe, we offer an innovative GPU marketplace and AI inference service that promise affordability and accessibility for all. As pioneers at the intersection of AI and open-source technology, we believe in an open future where AI innovation is limited only by imagination, not by access to resources. We’re looking for forward-thinking individuals who share our passion for making AI universally accessible, secure, and affordable. Join us in building a platform that empowers innovators everywhere to turn their visionary AI projects into reality.

About the Role

When a customer’s GPU cluster has a problem, you are the first engineer they talk to, and most of the time you are the only one they need to. You own the ticket from the first response to the resolution, you own the clock against our SLA, and you keep ownership even when the problem needs deeper help.

This is not a ticket routing job. You will be in Linux every day, on real infrastructure, fixing real customer problems. The people who do this well here move into the Forward Deployed Engineer role, and we will build that path with you deliberately.

Who You Are

• Ticket ownership, end to end. You own every ticket you pick up, including after it escalates. You do not hand off, you pull in the engineer you need and stay on it until the customer is working.

• The SLA clock. First response, severity classification, and keeping us honest against our response commitments. You are the person who knows where every open issue stands.

• First technical response and triage. Reproduce the problem, gather the logs and configuration that matter, and make the first call on whether the fault is ours or the provider’s.

• Customer environment access and configuration. SSH key and access issues, NFS mounts and storage, quotas, security groups, container and driver questions, billing and account questions.

• Runbook execution and authoring. Run the documented play when there is one. When you solve something new, write the runbook so the next person does not escalate it.

• Documentation. Keep our customer-facing docs and internal knowledge base current. Most repeat tickets are a documentation gap.

• Very strong Linux experience and daily work in the CLI.

• Experience owning tickets against a response SLA in cloud, hosting, or infrastructure support.

• Solid networking and storage fundamentals: SSH, NFS and mounts, DNS, firewalls and security groups.

• Working familiarity with GPU workloads: nvidia-smi, drivers, CUDA, containers.

• Clear and fast written communication under time pressure. Customers read what you write while they are blocked.

• Good judgment about the limits of your own knowledge, and a bias toward escalating early with a complete picture rather than late with a guess.

• Comfortable working across time zones and with an on-call rotation for critical issues.

Preferred Qualifications

• Experience with ticketing and on-call tooling (Zendesk, Linear, PagerDuty, or similar).

• Scripting in bash or Python to automate repeat work.

• Exposure to Slurm, Kubernetes, or Docker in a multi-tenant environment.

• Background in GPU cloud, HPC, or a hardware-adjacent support org.

Hyperbolic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who We Are

Hyperbolic Labs is on a mission to democratize AI by breaking down the barriers to computing power with our Open-Access AI Cloud. By making better use of idle computing resources across the globe, we offer an innovative GPU marketplace and AI inference service that promise affordability and accessibility for all. As pioneers at the intersection of AI and open-source technology, we believe in an open future where AI innovation is limited only by imagination, not by access to resources. We’re looking for forward-thinking individuals who share our passion for making AI universally accessible, secure, and affordable. Join us in building a platform that empowers innovators everywhere to turn their visionary AI projects into reality.

About the Role

When a customer’s GPU cluster has a problem, you are the first engineer they talk to, and most of the time you are the only one they need to. You own the ticket from the first response to the resolution, you own the clock against our SLA, and you keep ownership even when the problem needs deeper help.

This is not a ticket routing job. You will be in Linux every day, on real infrastructure, fixing real customer problems. The people who do this well here move into the Forward Deployed Engineer role, and we will build that path with you deliberately.

Who You Are

• Ticket ownership, end to end. You own every ticket you pick up, including after it escalates. You do not hand off, you pull in the engineer you need and stay on it until the customer is working.

• The SLA clock. First response, severity classification, and keeping us honest against our response commitments. You are the person who knows where every open issue stands.

• First technical response and triage. Reproduce the problem, gather the logs and configuration that matter, and make the first call on whether the fault is ours or the provider’s.

• Customer environment access and configuration. SSH key and access issues, NFS mounts and storage, quotas, security groups, container and driver questions, billing and account questions.

• Runbook execution and authoring. Run the documented play when there is one. When you solve something new, write the runbook so the next person does not escalate it.

• Documentation. Keep our customer-facing docs and internal knowledge base current. Most repeat tickets are a documentation gap.

• Very strong Linux experience and daily work in the CLI.

• Experience owning tickets against a response SLA in cloud, hosting, or infrastructure support.

• Solid networking and storage fundamentals: SSH, NFS and mounts, DNS, firewalls and security groups.

• Working familiarity with GPU workloads: nvidia-smi, drivers, CUDA, containers.

• Clear and fast written communication under time pressure. Customers read what you write while they are blocked.

• Good judgment about the limits of your own knowledge, and a bias toward escalating early with a complete picture rather than late with a guess.

• Comfortable working across time zones and with an on-call rotation for critical issues.

Preferred Qualifications

• Experience with ticketing and on-call tooling (Zendesk, Linear, PagerDuty, or similar).

• Scripting in bash or Python to automate repeat work.

• Exposure to Slurm, Kubernetes, or Docker in a multi-tenant environment.

• Background in GPU cloud, HPC, or a hardware-adjacent support org.

Hyperbolic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Must reside in the following states to be considered for a Seasonal Role:

AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI

Please note: This is a remote seasonal role, starting in late October through December 2026.

The Role:

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery.  We are looking for Print Quality Assistants to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will play a key role in improving the overall experience for customers who have received less than perfect products.

As a Seasonal Print Quality Assistant, you will work closely with customers via email to resolve post-print issues and assist with creating new orders. Each case is unique, and you’ll be responsible for identifying problems, reworking design files, and coordinating with our printing facilities to ensure customers receive the highest quality product.

You will play a key role in delivering an exceptional customer experience and building brand loyalty through effective issue resolution. The ideal candidate is detail-oriented, has excellent written and verbal communication skills, is comfortable using Adobe Creative Suite, and enjoys problem-solving in a fast-paced environment.

Minted is open 7 days a week, and we ask you to work at least 1 weekend day. While we do our best, your days off may not be consecutive.

#LI-Remote

You WIll:

• Research and thoroughly document the root causes of the replacement order.

• Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations.

• Reference a wide range of resources to determine the best solution for our customers.

• Work directly with customers over email to design and replace original orders.

• Work in a production environment to troubleshoot technical, design, and print errors.

• Work collaboratively with other teams to ensure we deliver outstanding service

You Have:

• Excellent written and verbal communication skills.

• The ability to think critically to solve problems.

• Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom are a plus.

• G-Suite experience

• The ability to produce high-quality design and work in a fast-paced environment

• The ability to work effectively in a team-oriented environment

• You are flexible and open to new challenges

• The ability to learn and work remotely and engage effortlessly with coworkers and leadership, you take feedback well, and are eager to learn more.

What You’ll Gain in Return:

• Expand your knowledge of Photoshop and Illustrator

• Experience working with print-ready files

• Growth opportunities — the role is excellent for recent grads looking to build a strong resume

• Gain customer service experience

• Salesforce Lightning experience

• Fun, friendly, and diverse team culture

Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:

Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $18.55/hr

Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $17.02/hr

DISCLAIMER:

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions:

We use AI-powered tools to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Account Manager

Position: Full-Time

Location: This position offers remote work from Los Angeles, New York or Denver. Please be aware that applications from candidates residing outside of California, Colorado and New York will not be considered.

OVERVIEW

Movement Strategy is looking for an Account Manager to join our client services team. In this role, you’ll be embedded within one of our client pods, reporting to a Pod Lead/Account Director, and will work closely with a cross-functional team to manage the day-to-day operations of client projects, ensuring efficient execution, strong client relationships, and project success. You will serve as the primary point of contact for client communications and project coordination.

Above all, your strongest skill should be problem-solving. You may not always have immediate answers, but you’re the first to raise your hand, identify challenges, and develop solutions to get the job done.

A BIT ABOUT US

Movement Strategy believes that social media is the most important marketing channel. At Movement, we lead the best brand social channels (like Netflix, Amazon, WarnerMedia, Intuit, and more) to make award-winning social-centric work that breaks through the cultural zeitgeist and drives unparalleled brand growth. Our vision is to create a future where brands add real value to every community they touch - and our employees get to be a part of creating that future. We have remote hubs in New York, Denver, and LA, and we span across the United States. ​​Our team of high-performers thrives on collaboration and innovation, fostering an environment where diverse perspectives are valued, and creativity is encouraged at every turn. We prioritize professional growth and development, offering continuous learning opportunities and a supportive atmosphere that empowers our teams to push boundaries and deliver exceptional results.

KEY FOCUS AREAS

• Campaign Strategy and Planning:

  • Stay updated on industry trends, emerging platforms, and best practices to bring valuable insights to the team.
  • Develop a deep understanding and eventual contribution to creative, content ideas, paid media, and performance reporting with a strategic lens.
  • Support the development of scopes of work and quarterly/annual business reviews.

• Client Relationship Management

  • Build and maintain strong, long-lasting client relationships within day-to-day communication and meetings.
  • Participate in social-centric recommendations that will achieve client goals and business objectives to drive campaigns effectively.

• Project Coordination & Management:

  • Support the Pod Lead and Project Manager (if applicable) to uphold the strategic vision, and work in a collaborative and creative manner.
  • You will manage multiple projects within the business unit via Asana, leading internal cross-functional teams throughout project lifecycles, including: social content, campaign development, influencer strategies, event activations, etc.
  • You’ll be responsible for running internal team-status and always knowing where we stand with each project.
  • Collaborates with internal teams (creative, production, media planning) to develop and execute social-first creative content and campaigns.
  • Creating and seeing timelines through is second nature for you, and you’ll continuously look to see where the team can improve in achieving each step in a timely/realistic manner.
  • Productivity: in addition to timelines, you’ll be tasked to execute against a scope of work and budget for your client projects and retainers. Both will require detailed collaboration with other department leads to ensure accuracy in resources and time. Once work is complete, you’ll work with the Account team to report on hours/time spent on each project.
  • Producing necessary contracts and paperwork for partner-vendors and working with finance/operations to ensure payment is processed within the proper budgets
  • Able to identify bottlenecks and provide solutions across departments

QUALIFICATIONS

• 3-6 years of experience in social media, digital marketing, or advertising.
• Experience with project management software such as Asana, Airtable, or similar.
• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Strong understanding of advertising principles, marketing strategies, and social-first content development.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Some experience in budgeting, forecasting, and scope-of-work management.
• Strong organizational skills with an eye for detail and problem-solving.
• Background working with large brands, entertainment, or influencer partnerships is a plus.
• Familiarity with social-digital platforms, emerging tech, influencer management, and content production.

IDEAL QUALITIES

• High energy, passionate, curious, confident, and tenacious in learning, coupled with the ability to navigate the nuances of different client teams.
• Collaborative & Proactive: A natural problem solver who takes initiative and thrives in a fast-paced, ever-changing environment.
• Strategic Thinker: Ability to connect the dots between client needs, industry trends, and social-first strategies.
• Relationship-Builder: Skilled at fostering trust-based relationships with clients and internal teams.
• Detail-Oriented & Organized: Manages complex projects with accuracy, efficiency, and adaptability.
• Growth-Oriented: Constantly looking for opportunities to enhance processes, improve efficiency, and drive innovation.
• Strong Communicator: Able to articulate ideas clearly and confidently, whether leading a meeting or resolving challenges.
• Passionate About Social Media: Understands the speed of social trends, brand engagement, and digital storytelling.
• You know how to work at the speed of social.
• You make a positive  impact on the work, company and culture.

Benefits & Perks

Movement Strategy’s approach to the future of work: We embrace a remote culture and empower our employees to work wherever they feel most productive. To facilitate in-person collaboration, we have a partnership with WeWork which allows our employees to have a membership to any location nationwide.

As a leader in social advertising, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep our team and their families healthy and happy today and tomorrow.

• 100% employee contribution for health (base plan), vision, and dental

• 401K Retirement Plan with Company Match

• Short and Long Term Disability

• Life Insurance & AD&D

• Paid Parental Leave

• Fully-Remote Agency

• Unlimited Paid Time Off

  • Take-As-You-Need Paid Time Off
  • Take-As-You-Need Paid Mental Health Days
  • 10 days minimum required off per year

• Company Paid Holidays + more

• Week-Long Winter Agency Closure

• Support for continued education

• New Business Referral Bonus

• Movement Journey Program -  Stipend for personal growth

• Health and Wellness Program

• WeWork Membership

• Positive Impact and Diversity, Equity, and Inclusion (DEI) Committees

• Employee Resource Groups

SALARY & COMPENSATION

In compliance with local and state law, we are disclosing the compensation for roles that will be performed in New York City, Colorado, and California. The range listed is just one component of Movement Strategy’s total compensation package for employees.  Individual compensation varies based on location, business needs, level of responsibility, experience, and qualifications. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards.

A successful applicant’s actual base salary may vary based upon, but not limited to, skill sets, years of relevant experience, qualifications, and certifications or other professional licenses held. Movement Strategy prides itself on providing competitive salaries and actively works to ensure there is pay equity across the company.

Pay Range: $70,000 - $75,000 salary per year

Movement Strategy is an Equal Opportunity Employer

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they check every single box. Movement Strategy is dedicated to building a diverse and inclusive workplace and strongly encourages those from historically and systemically marginalized communities to apply.

We believe that what we put out into the world matters. And since we were founded on the principles of paving our own path, we take bold steps toward what we believe is the right direction. This means addressing the big stuff: the systems of inequality that impact some of us far more than others. As culture creators, we firmly believe we have a responsibility to our colleagues, clients, communities, and the industry to live up to the Movement’s name. We confront inequities head-on as they come, knowing that this work is never done and that we must keep the momentum.

Job Title: Customer Success Specialist (Mandarin Required) Location: Remote Job type: Full-time Contractor Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year Mandarin Speaking and writing is required for this...

About ValatamWe’re Valatam, a team that connects bilingual professionals from Latin America with global clients.

Headquarters: Remote - Washington, D.C.

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Location: Washington D.C

Why You’ll Love This Role

The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with all federal and public sector customers.

The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.

As An Active Member Of Our Team, You Will…

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
• Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
• We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
• Experience with Federal or Public Sector organizations.
• GovCloud or FEDRAMP Experience
• Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.
• Customer facing presentation history in program reviews or similar events
• Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills

 

Bonus Points/Preferred Qualifications:

• • Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
  • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
  • Working knowledge of major cloud providers (AWS, Azure, GCP)
  • Must be able to obtain a US Security Clearance
  • Local to the greater Washington D.C. area

#LI-JK1
#LI-Remote

The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.

In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.

In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.

Base Salary Range$110,000—$180,000 USD

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us. 

To apply: https://weworkremotely.com/remote-jobs/cribl-customer-success-engineer-federal

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor!

Title:  Associate Technical Account Manager

Location: USA; Remote (Cleveland area preferred)

Experience: Associate

Job Function:Professional Services

Employment Type:Full-Time

Industry: Computer & Network Security

Travel Requirements: <25%

About the position

The Associate Technical Account Manager supports the post-sale technical relationship for a portfolio of customer accounts and helps customers achieve successful adoption of company solutions. This role partners with more senior team members to address routine customer needs, coordinate issue resolution, and monitor account health and usage. The Technical Account Manager I develops technical and customer facing expertise while contributing to positive customer outcomes through strong communication, responsiveness, and attention to detail.

Job Responsibilities

• Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
• Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps.
• Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate.
• Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
• Coordinate with internal teams, including Support, Customer Success, Product, and Engineering, to help drive timely issue resolution.
• Prepare customer meeting notes, status updates, and action items, ensuring accurate and timely documentation in internal systems.
• Participate in customer onboarding, technical check-ins, and recurring account meetings alongside more senior Technical Account Managers.
• Maintain a working understanding of customer environments, business goals, and common technical use cases.
• Contribute to customer-facing documentation, internal knowledge resources, and process improvement efforts.
• Demonstrate strong verbal and written communication skills in customer interactions, internal collaboration, and follow-up communications.

Minimum Qualifications, Education, and Skills

• Bachelor’s degree or equivalent experience
• Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role.
• General knowledge of enterprise software environments, customer support processes, and technical issue coordination is required. Exposure to cybersecurity, PKI, certificate management, cloud platforms, networking, or infrastructure environments is preferred but not required.
• Foundational customer relationship management; technical aptitude; issue tracking and follow-up; organization and time management; CRM and case management tools; documentation skills; basic presentation skills; strong verbal and written communication skills; ability to explain routine technical concepts clearly and professionally.
• Ability to manage routine account activities under supervision; learn new technologies and products quickly; communicate clearly and professionally with customers and internal stakeholders; identify and escalate issues appropriately; maintain accurate documentation; follow established processes; manage multiple priorities in a structured environment.#LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility .

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect .

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

🌎 About Us

At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “ Best Places to Work” and Built In’s “ 100 Best Remote-First Places to Work.”

At TeamSnap, we know that sports are about more than schedules and stats - they’re about connection, teamwork, and unforgettable moments. That’s why we put customers first in everything we do. As a Customer Support Specialist, you’ll be the MVP for our B2B customers - jumping in to solve problems, simplify processes, and make sure every admin feels like a pro. From scheduling and communications to registration and reporting, you’ll be their trusted coach, advocate, and problem-solver, helping them set up for a smooth, successful season.

What You’ll Do:

• Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.

• Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.

• Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.

• Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.

• Consistently hit performance goals around productivity, customer satisfaction, and reliability.

What Will Set You Up for Success:

• A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.

• Strong technical skills with the ability to guide users of all experience levels through our platform.

• Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.

• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.

• Excellent written and verbal communication skills.

• A proven track record of high performance in customer or technical support roles.

Bonus Points For:

• Experience in SaaS or tech start-up environments.

• A background as an admin, parent, coach, or participant in recreational sports.

• Ability to work 8:30am-5pm PST.

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

Compensation

We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $44,990, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.

🖥 Location

TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota West Virginia and Utah and while we love all parts of the world, we can only hire permanent US residents at this time.

🚀 Opportunities to Grow

At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

🎩 Total Rewards

• We’re proud to be remote-first . We’ve been remote since 2009, long before COVID made it cool

• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)

• 100% premium coverage of medical/dental/vision for you and your family

• 401K to help you invest for the future

• $1,500 annual learning and development stipend

• Travel to fun locations for all-company meetings and team events

• Generous home office allowance to set you up for success

• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter

• A monthly stipend reimbursement for health & wellness and so much more!

• TeamSnap Total Rewards

🏆 Working at TeamSnap

At TeamSnap, you’re not a culture fit, you’re a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we’re inspired by our people, our customers, and our values.

🧡 Inclusion and Diversity

Creativity and innovation can’t thrive when we’re cookie-cutter images of each other. We’re quickly growing more diverse, but there’s always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada’s first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you’re often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it’s about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You’ll work primarily through chat and email, handling a meaningful volume of conversations each day. You’ll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It’s a role with genuine ownership and genuine impact.

If you’re someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit.

You Will

• Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email

• Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care

• Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward

• Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.

• Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization

• Spot patterns, flag gaps, and help improve how we support patients over time

You Have

• Experience in a customer-facing role (thriving in high volume is a strong plus)

• Experience with Intercom Helpdesk or a related platform

• Telehealth or digital health background is a bonus

• Weekend availability (Saturday – Wednesday)

In any case, you’ll stand out if you:

• Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed

• Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction

• Have natural curiosity — you ask questions others don’t, dig into the root of problems, and genuinely want to understand how things work

Benefits

• Full medical, dental and vision benefits

• Maternity/paternity policy

• 3 weeks’ vacation

• Competitive compensation

• Stock option grant

• Remote first, work from anywhere in Canada

• Incredible culture powered by a highly collaborative and high-performing team

• Large impact at an early-stage technology company

• Professional development opportunities, working closely with founders and the senior leadership team

Schedule (Eastern Time):

• Saturday – Wednesday, 4:00 PM – 12:00 AM

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert

Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

• Communication: We will only ever contact you from an official @ felixforyou.ca email address.

• Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).

• Payments: We will never ask for credit card information, bank details, or payments for “equipment” or “onboarding” during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada’s first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you’re often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it’s about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You’ll work primarily through chat and email, handling a meaningful volume of conversations each day. You’ll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It’s a role with genuine ownership and genuine impact.

If you’re someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit.

You Will

• Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email

• Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care

• Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward

• Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.

• Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization

• Spot patterns, flag gaps, and help improve how we support patients over time

You Have

• Experience in a customer-facing role (thriving in high volume is a strong plus)

• Experience with Intercom Helpdesk or a related platform

• Telehealth or digital health background is a bonus

• Weekend availability (Saturday – Wednesday)

In any case, you’ll stand out if you:

• Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed

• Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction

• Have natural curiosity — you ask questions others don’t, dig into the root of problems, and genuinely want to understand how things work

Benefits

• Full medical, dental and vision benefits

• Maternity/paternity policy

• 3 weeks’ vacation

• Competitive compensation

• Stock option grant

• Remote first, work from anywhere in Canada

• Incredible culture powered by a highly collaborative and high-performing team

• Large impact at an early-stage technology company

• Professional development opportunities, working closely with founders and the senior leadership team

Schedule (Eastern Time):

• Saturday – Wednesday, 4:00 PM – 12:00 AM

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert

Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

• Communication: We will only ever contact you from an official @ felixforyou.ca email address.

• Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).

• Payments: We will never ask for credit card information, bank details, or payments for “equipment” or “onboarding” during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor!

Title:  Associate Technical Account Manager

Location: USA; Remote (Cleveland area preferred)

Experience: Associate

Job Function:Professional Services

Employment Type:Full-Time

Industry: Computer & Network Security

Travel Requirements: <25%

About the position

The Associate Technical Account Manager supports the post-sale technical relationship for a portfolio of customer accounts and helps customers achieve successful adoption of company solutions. This role partners with more senior team members to address routine customer needs, coordinate issue resolution, and monitor account health and usage. The Technical Account Manager I develops technical and customer facing expertise while contributing to positive customer outcomes through strong communication, responsiveness, and attention to detail.

Job Responsibilities

• Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
• Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps.
• Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate.
• Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
• Coordinate with internal teams, including Support, Customer Success, Product, and Engineering, to help drive timely issue resolution.
• Prepare customer meeting notes, status updates, and action items, ensuring accurate and timely documentation in internal systems.
• Participate in customer onboarding, technical check-ins, and recurring account meetings alongside more senior Technical Account Managers.
• Maintain a working understanding of customer environments, business goals, and common technical use cases.
• Contribute to customer-facing documentation, internal knowledge resources, and process improvement efforts.
• Demonstrate strong verbal and written communication skills in customer interactions, internal collaboration, and follow-up communications.

Minimum Qualifications, Education, and Skills

• Bachelor’s degree or equivalent experience
• Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role.
• General knowledge of enterprise software environments, customer support processes, and technical issue coordination is required. Exposure to cybersecurity, PKI, certificate management, cloud platforms, networking, or infrastructure environments is preferred but not required.
• Foundational customer relationship management; technical aptitude; issue tracking and follow-up; organization and time management; CRM and case management tools; documentation skills; basic presentation skills; strong verbal and written communication skills; ability to explain routine technical concepts clearly and professionally.
• Ability to manage routine account activities under supervision; learn new technologies and products quickly; communicate clearly and professionally with customers and internal stakeholders; identify and escalate issues appropriately; maintain accurate documentation; follow established processes; manage multiple priorities in a structured environment.#LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility .

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect .

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

🌎 About Us

At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “ Best Places to Work” and Built In’s “ 100 Best Remote-First Places to Work.”

At TeamSnap, we know that sports are about more than schedules and stats - they’re about connection, teamwork, and unforgettable moments. That’s why we put customers first in everything we do. As a Customer Support Specialist, you’ll be the MVP for our B2B customers - jumping in to solve problems, simplify processes, and make sure every admin feels like a pro. From scheduling and communications to registration and reporting, you’ll be their trusted coach, advocate, and problem-solver, helping them set up for a smooth, successful season.

What You’ll Do:

• Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.

• Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.

• Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.

• Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.

• Consistently hit performance goals around productivity, customer satisfaction, and reliability.

What Will Set You Up for Success:

• A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.

• Strong technical skills with the ability to guide users of all experience levels through our platform.

• Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.

• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.

• Excellent written and verbal communication skills.

• A proven track record of high performance in customer or technical support roles.

Bonus Points For:

• Experience in SaaS or tech start-up environments.

• A background as an admin, parent, coach, or participant in recreational sports.

• Ability to work 8:30am-5pm PST.

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

Compensation

We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $44,990, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.

🖥 Location

TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota West Virginia and Utah and while we love all parts of the world, we can only hire permanent US residents at this time.

🚀 Opportunities to Grow

At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

🎩 Total Rewards

• We’re proud to be remote-first . We’ve been remote since 2009, long before COVID made it cool

• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)

• 100% premium coverage of medical/dental/vision for you and your family

• 401K to help you invest for the future

• $1,500 annual learning and development stipend

• Travel to fun locations for all-company meetings and team events

• Generous home office allowance to set you up for success

• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter

• A monthly stipend reimbursement for health & wellness and so much more!

• TeamSnap Total Rewards

🏆 Working at TeamSnap

At TeamSnap, you’re not a culture fit, you’re a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we’re inspired by our people, our customers, and our values.

🧡 Inclusion and Diversity

Creativity and innovation can’t thrive when we’re cookie-cutter images of each other. We’re quickly growing more diverse, but there’s always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What We Do

We help Financial Professionals build and grow their business in a variety of different ways.  With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.

Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.

About Our Culture

At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we’ve grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally.

Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.

We’re building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you’ll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let’s create something extraordinary together!

Our Employee Benefits

At FMG, we’re serious about being an awesome place to work! We’ve earned the USA Top Workplace award four years running now, and we’re always looking for ways to keep things great—like regularly checking in on our benefits and pay to make sure you’re getting a truly competitive package.

• Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
• Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
• Our robust insurance plan includes:
  • Medical with $0 co-pay Telehealth plan
  • Dental
  • Vision
  • Health Savings Account (HSA) with generous employer contributions
  • Flexible Spending Accounts (FSA)
  • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
  • Company-paid Short & Long Term Disability coverage
  • Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• We’ll provide you with the work computer equipment you need to set you up for success!
• Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!

About the Role

The Client Experience Specialist is the front face of FMG. This is the person clients turn to when they need help, guidance, or a problem solved, and the quality of work done here directly shapes how clients feel about FMG every single day.

Client Experience Specialists communicate with clients across phone, live chat, and email, handling everything from simple website change requests to more complex product questions. They are expected to address client needs with both speed and care, setting clear expectations, following through on every commitment, and ensuring nothing falls through the cracks. Each specialist works within a single vertical, either our wealth management or Protection and Benefits audience, developing deep familiarity with that client base and what success looks like for them.

This is a fully remote, individual contributor role reporting to a Client Experience Team Lead for day-to-day guidance and support. It requires someone who is genuinely service-minded, organized under pressure, and able to work independently without sacrificing the collaborative habits that make the team stronger.

The best Client Experience Specialists at FMG are not just reactive responders. They are advocates who take ownership, communicate proactively, and treat every client interaction as a reflection of the company.

Compensation This position offers $40,000.

What You’ll Own

Client Advocacy & Communication

• Communicate with clients via phone, live chat, email, and web meetings to ensure expectations are met.
• Promptly address client inquiries, issues, and feedback, and follow up to ensure they are fully resolved.
• Understand each client’s goals and needs to deliver a seamless, consistent experience.
• Set clear expectations on timelines and next steps, and follow through on every commitment.
• Exercise patience and professionalism in every interaction.

Request Coordination & Execution

• Perform inbound product and website change requests, from simple to more complex configurations.
• Coordinate with internal teams to ensure more involved client requests are completed accurately and on time.
• Collaborate across departments to create a consistent and positive client experience.

Team Contribution

• Participate in ongoing team meetings to share ideas, surface client feedback, and stay aligned on process.
• Leverage FMG’s full suite of tools, including Google Workspace, Slack, and support platforms, to do the work efficiently.
• Contribute observations and client feedback to help the team continuously improve.

AI - First Expectation

We are looking for people who already use AI in their daily lives and are excited about what it can do. Whether that is drafting faster, researching smarter, or just finding a better way to get something done, that instinct translates directly to this role. At work, AI tools will be a regular part of your day, with clear guidance from leadership on how and where to apply them.

Beyond the day-to-day, we want people who stay curious. If you spot a way AI could make something faster, easier, or better for clients, say so. That kind of thinking is exactly what FMG is building toward, and the people closest to the work are often the first to see where the opportunities are.

What You Bring

You are a natural communicator who takes ownership, stays organized under pressure, and genuinely enjoys helping people. You do not wait to be told what to do next. You already know.

Primary Responsibilities & Expectations

• Experience in a client-facing role, such as account management, project coordination, or client support.
• Familiarity with CRM and productivity tools; ability to learn new systems quickly.
• Comfortable working independently in a fully remote environment with strong async communication habits.
• Experience in SaaS, financial services, or marketing technology is a plus.
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Skills and Qualifications

• Exceptional written and verbal communication, clear, warm, and professional in every interaction.
• Detail-oriented and organized; able to manage multiple client needs simultaneously without anything slipping.
• Proactive problem-solver who looks for the answer before asking, and asks clearly when they need to.
• Strong follow-up and follow-through; clients always know where things stand.
• Collaborative team player who relies on others well and is equally reliable in return.
• Quick on their feet; comfortable fielding questions and unexpected situations as they happen.
• Proficient in Google Workspace, Slack and tech tools in general.

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.  If you require accommodation to complete the application or interview process, please contact [email protected].

You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/

About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada’s first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you’re often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it’s about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You’ll work primarily through chat and email, handling a meaningful volume of conversations each day. You’ll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It’s a role with genuine ownership and genuine impact.

If you’re someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit.

You Will

• Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email

• Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care

• Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward

• Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.

• Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization

• Spot patterns, flag gaps, and help improve how we support patients over time

You Have

• Experience in a customer-facing role (thriving in high volume is a strong plus)

• Experience with Intercom Helpdesk or a related platform

• Telehealth or digital health background is a bonus

• Weekend availability (Saturday – Wednesday)

In any case, you’ll stand out if you:

• Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed

• Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction

• Have natural curiosity — you ask questions others don’t, dig into the root of problems, and genuinely want to understand how things work

Benefits

• Full medical, dental and vision benefits

• Maternity/paternity policy

• 3 weeks’ vacation

• Competitive compensation

• Stock option grant

• Remote first, work from anywhere in Canada

• Incredible culture powered by a highly collaborative and high-performing team

• Large impact at an early-stage technology company

• Professional development opportunities, working closely with founders and the senior leadership team

Schedule (Eastern Time):

• Saturday – Wednesday, 4:00 PM – 12:00 AM

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert

Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

• Communication: We will only ever contact you from an official @ felixforyou.ca email address.

• Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).

• Payments: We will never ask for credit card information, bank details, or payments for “equipment” or “onboarding” during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

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