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Job Description

Help people feel good about investing.

Our Dealing Services team is growing, and we’re looking for people who are interested in investing and want to build a career in financial services.

Every day, thousands of AJ Bell customers place deals to buy and sell shares and other investments. As a Dealing Services Agent, you’ll be there when they need us, helping them place and execute trades and making sure they have the information and support they need to invest with confidence.

You might already have experience in financial services or a good understanding of investing and trading. Or you might simply be curious about how financial markets work and keen to learn. You don’t need previous dealing experience to join us. We’ll give you a comprehensive training programme and ongoing support to build your knowledge, confidence and expertise.

With multiple opportunities available and inductions taking place fortnightly, it’s a great time to join a growing team and start building your career at AJ Bell.

What you’ll be doing

You’ll support our customers through phone, email and secure messaging, helping them with their dealing needs while delivering the high standard of service AJ Bell is known for.

You’ll:

• Help customers place and execute trades accurately and efficiently
• Handle inbound calls and respond to customer emails and secure messages
• Provide clear, professional support and help customers understand the dealing process
• Make sure all activity is completed in line with our service level agreements and compliance requirements
• Build your knowledge of investments, dealing and financial markets through our structured training
• Work with colleagues to resolve queries and deliver a great customer experience

It’s a role where attention to detail matters, but so does how you communicate. You’ll need to be comfortable speaking with customers, asking the right questions and providing clear information in a fast-paced environment.

What we’re looking for

We’re looking for people who are interested in investing, communicate confidently and are keen to learn.

You’ll bring:

• A genuine interest in investing, trading or financial markets. Experience is helpful but not essential
• A minimum of 5 GCSEs at grades 9-4 (A*-C), or equivalent, including Maths and English
• Strong written and verbal communication skills
• A professional and confident telephone manner
• Good attention to detail and the ability to work accurately under pressure
• Competent IT skills, including Microsoft Word, Excel and Outlook
• The ability to meet deadlines and work effectively within agreed service levels

Build your knowledge. Build your career.

We’ll invest in your development from day one through a comprehensive, structured training and ongoing support.

As your knowledge and experience grow, there are opportunities to develop your career across AJ Bell. We also offer paid study support for professional qualifications, helping you build the expertise you need for your next step.

About AJ Bell

At AJ Bell, we believe investing should feel good.

Whether you’re looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We’re one of the UK’s fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, more than 762,000 customers trust us to manage over £121.5 billion in assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.

We’re proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK’s Best 100 Companies to Work For. It’s recognition we’re proud of and a reflection of the supportive and collaborative culture we strive to create for our people.

What we offer

• Starting salary of £28,662
• 25 days’ holiday, increasing with service, plus a buy/sell scheme and bank holidays
• 6% pension with matched contributions
• Discretionary bonus scheme
• Share schemes, including free shares and BAYE
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave, subject to qualifying criteria
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events, including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly and supportive team environment

Our ways of working

At AJ Bell, our people are at the heart of our culture. We believe in building strong connections by working together.

Our Dealing Services roles are hybrid, with 3-4 days per week in the office. For new team members, the first three months are spent full-time in the office. This gives you the opportunity to immerse yourself in the business, build your knowledge and get to know your colleagues as you settle into the role.

The role is 40 hours per week, with varied shift patterns on a rota basis covering Monday to Friday, 8am-9pm. This also includes some bank holidays.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Your application, reviewed by people

We believe great hiring starts with people. That’s why every application is reviewed by a member of our Recruitment team, rather than screened by AI. It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

About Us Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital...

Buscamos pessoas que gostem de interagir através do atendimento humanizado, proporcionando a melhor experiência para o cliente sempre.

Company Description

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

Job Description

What will you be doing?

The Client Administrator will join our Client Admin Financial Planning team in Bracknell, you will be responsible for providing full administrative support to Financial Planners, as well as building relationships with clients to deliver a positive and sleek client experience.

What’s in it for me?

As a Client Administrator at Evelyn Partners you will be supported to grow personally and professionally, you will have access to a structured training program offering Training & Competency oversight to excel personal development. We encourage continuous professional development via ongoing studying and qualifications, we also have a team of experienced Investment Managers and Financial Advisers which you will have the opportunity to collaborate with and learn from.

Hybrid working pattern

This role will require full time in office through 6 month probation period and will then move onto our smart working pattern of 3 days in office and 2 days working from home.

As a Client Administrator, your responsibilities will include among others:

• To work closely with the aligned Financial Planners and to deliver excellent client outcomes.
• To build relationships with clients and maintain regular contact.
• Liaise with operational teams where support is provided on activities. e.g., scripts, transfers, corporate actions, static data changes, where applicable.
• Preparation of meeting packs and valuations (as required)
• Maintain back-office systems and client records in line with the company policies.

Qualifications

To be successful in this role, you should

• Proven experience working within Financial Planning / Wealth Management is essential
• Experience working within a client support / financial planner support role is essential
• Strong knowledge of financial products such as ISAs, SIPPs, Pensions, Investments, Bonds etc.
• An ambition to build a career within financial services firm, with a willingness to learn and develop
• A strong ethic of client service
• Strong (verbal and written) communication skills with an ability to build relationships
• The ability to fully plan workload and display excellent organisational skills

Additional Information

As a colleague here at Evelyn Partners, you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

Category: Sports Leisure & Lifestyle Location: Hull Yorkshire United Kingdom Job details Salary £5,000 - £20,000 a year COMMISSION ONLY Job type Part-time Permanent Remote Full Job Description Salary:£5k - 20k per year .

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Job Title: Customer Experience Specialist

Entry-level, 40 hours/week

Classification: nonexempt under FLSA

Location: 100% Remote

About

CleanChoice Energy, a national renewable energy company that empowers people and businesses to cut emissions and live cleaner, healthier lives, is seeking a Customer Experience Specialist to join the Customer Experience team. This is a unique opportunity to join a mission driven organization transforming the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy.

Job Description

This role will be focused on customer support, issue resolution, customer education, and quality assurance. We are looking for someone who has a customer-centric mindset, is empathetic and patient, and has a positive attitude. In this role, you will be responsible for being the voice of the company for all things customer service and sales, leading to mutually beneficial relationships with our clients while striving to find opportunities to generate revenue for the company and increase retention. The ideal candidate is optimistic and professional, focusing on solving problems and doing whatever it takes to make a difference in every customer interaction. This person will report to the Customer Experience Supervisor and will not have direct reports.

Responsibilities

• Customer Support: Provide prompt and courteous customer assistance via phone, email, chat, or in-person interactions to achieve first-call resolution ( FCR)
• Issue Resolution: Investigate and resolve customer inquiries, concerns, and issues efficiently, ensuring a favorable resolution.
• Product/Service Knowledge: Develop a deep understanding of our products/services to effectively address customer inquiries and provide relevant information.
• Documentation: Maintain thorough and accurate customer interactions and transaction records using our CRM system.
• Customer Education: Educate customers on product features, benefits, and best practices.
• Quality Assurance: Ensure that all customer interactions meet or exceed company standards for professionalism and quality.

Qualifications and Skills

• A minimum of a High School Diploma or bachelor’s degree is preferred.
• Previous customer service experience preferred.
• Must have excellent communication skills, both written and verbal.
• Strong problem-solving and critical-thinking abilities.
• Must be empathetic and patient when dealing with customer inquiries or complaints.
• Adept at overcoming objections
• Proficiency in using Salesforce and other customer support tools.
• Must have solid attention to detail and organizational skills.
• Bilingual- English and Spanish speaking a plus but not required

Travel

• 100% remote

Work Environment

• 100% remote

Compensation

This position offers a range from $20-$25 an hour and a robust benefits package.

How to Apply

CleanChoice Energy is an Equal Opportunity Employer.  Our staff’s diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. To apply, please submit a resume and cover letter via www.cleanchoicenergy.com/careers.

About CleanChoice Energy

Our mission is to transform the U.S. electricity market by switching homes and businesses to 100% clean, pollution-free energy. We are working toward a world free of catastrophic climate change with pure, clean air and abundant renewable energy by providing renewable energy to everyone everywhere.

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Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug...

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At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

This position is for an existing vacancy.

***A quick note: some of our emails may be filtered into your spam/junk folder. Please check there regularly for any communications from us, including interview scheduling, next steps, and updates on your application. If you find one of our emails in spam, please mark it as “Not Spam” to help ensure future messages reach your inbox.***

We’re growing and looking for motivated, customer-focused team members to join our Customer Support team! We believe customer support is about creating meaningful experiences, creative problem-solving, and being the voice of our users. If you’re someone who loves tackling challenges, working closely with a tight knit team, and having opportunities for growth and development, we want to hear from you.

As a bilingual (English + Spanish) Customer Support Specialist, you’ll be the frontline of our customer support efforts, providing assistance and resolving inquiries with professionalism and care. Your role is crucial in ensuring our customers receive prompt and effective support, contributing to their overall satisfaction and loyalty. You will continuously improve on the customer experience, working cross-functionally with our revenue, product, and engineering teams to deliver exceptional solutions. As a key part of our team, you’ll have the opportunity to make a real impact, ensuring our customers have a world class customer support experience.

What You’ll Do:

• Deliver high-quality customer support primarily via live interactions on phone and chat channels in both English and Spanish
• Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service
• Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements
• Track and update support tickets and activities in our CRM
• Work closely with our Sales, Customer Success, Onboarding, and Product teams to ensure an outstanding customer journey
• Bring innovation and creativity to the role with a balanced focus on both quality and efficiency

What You’ll Bring to the Role:

• 1 - 3 years of bilingual customer support experience
• Excellent communication and creative problem-solving skills
• Experience interacting with a high daily volume of customers by phone, email, and chat
• Experience in a fast-paced startup environment is a big plus
• Experience with Intercom is a plus

Who You Are:

• A bilingual (English and Spanish) Customer Support Specialist
• You communicate with confidence and patience
• You’re innovative and solution-oriented
• You’re passionate about helping others
• You’re naturally curious and proactive about learning
• You’re energized by frequent product launches and enhancements
• You thrive in a fast-paced environment and seek growth opportunities
• You sweat the details

Work hours & Schedule:

We value transparency about work expectations:

• We’re looking to fill roles with start times of approximately 12 PM EST/9 AM PST to 1 PM EST/10 AM PST, with some flexibility based on team needs
• Holiday coverage is required as part of a rotating schedule. Partial weekend coverage may be requested based on team needs
• We provide schedules in advance, and flexibility is key to supporting our customers effectively

As a key part of our team, you’ll help us create a world-class support experience and ensure our customers feel heard, supported, and delighted every time they interact with us.

If this sounds like you, we’d love for you to apply and grow with us!

Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.

🏠 What we offer (US + Canada)

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

🏝️ Vacation/Paid Time Off:

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
• RRSP/401k match
• Generous Parental Leave policy

🤝 Perks:

• We host an annual company retreat with great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

🤖 AI Notice

At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.

Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.

And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️

⚠️ Important Notice

We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.

To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers.

If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com.

Your safety and security are important to us — thank you for your vigilance!

Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

The Role

The Product Advocate position is open to residents of The Philippines, specifically in the Metro Manila area. and requires full English fluency.

Apollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

Responsibilities

• Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support.
• Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
• Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
• Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
• Take ownership of ensuring customers understand key features and benefits aligned with their goals.
• Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.

Required Qualifications

• Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role
• Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
• Ability to adapt to change and remain flexible in a dynamic work environment
• Excellent english communication skills, both written and verbal, with an empathetic approach.
• Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
• Demonstrated ability to manage time effectively and adhere to SLAs.
• Proficiency in tailoring technical explanations for non-technical audiences.

* Note: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don’t meet the minimum proven experience requirement previously mentioned

Preferred Qualifications

• Background in SaaS or technology-focused roles.
• Experience analyzing customer feedback to inform product or process improvements.
• Familiarity with tools like Jira, Salesforce, and REST API integrations.
• Strong foundational knowledge of integration and filtering systems.
• Basic programming knowledge.

We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you’re energized by finding smarter, faster ways to get things done using AI and automation, you’ll thrive here.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

Learn more here!

Location: Remote, UK-based. Roughly 80% remote, 10% office (Basingstoke), 10% on-site (global travel)

Contract: Full-Time, Fixed-Term - 12 Months

Travel: Some global travel to Cricket-playing nations (travel, accommodation and daily living allowance expenses paid by Hawk-Eye)

Expected Start Date: Summer 2027

Why Hawk-Eye & Why iHawk?

Join us at Hawk-Eye and be part of an exhilarating journey in the world of Cricket. Our iHAWK product is a lightweight ball-tracking solution, usually worn on the body of the umpire. This product allows huge levels of versatility due to its size and ability for the video to be tracked remotely from anywhere in the world. From training sessions with IPL franchises to international matches with the England team, the system has been tried and tested in a wide range of scenarios.

As an iHawk Systems Operator, you will be delivering our world-renowned ball-tracking and player analysis system and providing other officiating and broadcast-enhancing technologies at cricket events both remotely and around the world. This role provides a genuine opportunity to create a direct impact on the biggest occasions and moments in cricket; this could be providing the data that leads to a player’s selection for an international side, or offering broadcast analysis at a cricket World Cup.

Our powerful hardware and software will allow your creativity to flourish, with ideas and innovation being the main tools behind our success. You will get the opportunity to work with passionate, innovative, motivated and intelligent people throughout the company, who will continually try to push your personal development and engage with your desired career path.

What Does an iHawk Systems Operator Do?

A typical day will vary, based on the different projects you could be involved in. Typically, you’ll be:

• Tracking sessions remotely, both live and retrospectively;

• Being the key point of contact for analysts and providing remote support;

• Working with developers to test software elements of the system and offer improvements;

• Building and maintenance of kits in the office;

• Going away to install broadcast services and permanent installations for cricket boards.

As part of our team, you’ll take on a central role in ensuring smooth, accurate tracking of sessions, whether monitoring them live or reviewing them retrospectively. You’ll be the key contact for our analysts, offering guidance and solutions remotely to ensure they can work seamlessly.

In collaboration with our talented developers, you’ll help test and refine software components, suggesting improvements to enhance system performance. Your hands-on skills will also come into play as you build and maintain kits in the office, keeping our equipment ready for action.

This role has a dynamic, on-the-go element, too! You’ll occasionally travel to set up for cricket boards, manage broadcasts, and handle installations, assisting the full lifecycle of our innovative systems on-site.

Why Is This the Right Job for You?

This position is perfect for you if you possess:

• A technical grounding;

• Strong problem-solving skills;

• Excellent communication with the ability to liaise with clients and customers in a professional and approachable manner;

• Great teamwork skills;

• A passion for innovation;

• A willingness to learn;

• Flexible and willing to travel worldwide;

• The ability to thrive in a fast-paced and pressurised environment;

• An interest in the sport of Cricket;

• Must be currently studying towards an undergraduate degree.

At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply.

Team Culture:

At Hawk-Eye, we pride ourselves on our team culture. We believe in fostering a supportive environment where every team member can contribute their best work. Our core values include:

• Innovation: We constantly seek new ways to improve and innovate in the sports entertainment industry.

• Teamwork: We celebrate our successes and learn from our experiences as a team.

• Passion: Our love for sports drives everything we do.

What Difficulties Might I Face?

Up to this point, I’m sure there have been many things that you find intriguing about the role; however, there can be difficult times:

Working Hours: Due to the nature of the sports industry, there is often work on weekends and midweek evenings, and we are expected to fulfil our roles until the last ball has been hit.

Travelling Abroad: You can expect to spend sporadic periods of the year working abroad. On average, we don’t expect there to be more than 2 months away from home throughout the year.

High-Pressure Situations: Working in a live broadcast environment on a production that is distributed to millions worldwide will bring high levels of pressure.

We will do our best to train and equip you to the best possible level to help with these, but they must be considered before submitting your application.

Application & Hiring Process:

• Application: If you’re interested in this position, please submit your CV, complete the application form and hit submit. We will review all applications after the deadline has passed. Application Deadline is Sunday 15th November.

• Task Submissions: Successful candidates from the application stage will be invited to complete an online assessment. Further instructions and access details will be provided at this stage. Task Submissions will be sent 16th November onwards with a deadline of 23rd November.

• Review Period: Once you have completed the tasks, our team will take a period of time to review all tasks and provide updates on your application.

• Assessment Event: Successful candidates from the online assessment stage will be invited to one of our Hawk-Eye Assessment Events. This will be in-person, and you will be provided with further details and preparation information prior to the event. Our Assessment Event Dates are Friday 11th December and Friday 18th December.

• Offers & Feedback: The team will take time to review all feedback and conduct our final reviews.

Please only apply to the sport/department you’re most interested in. There will be an option to register interest in other sports within the application form

Full-Time Long Term Remote Spanish/English Speaking Customer Service RepresentativeLocation: Must live anywhere in Florida Pay: $14.

Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships.

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed.

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Job Type: Part Time, Permanent

Compensation: From 20,00 $ to 22,00 $ per hour

Scheduled Hours:  Flexible, minimum of 20 hours weekly with flexibility to be scheduled up to 37.5 hours weekly as needed

PRIMARY DUTIES:

The Customer Service Representative (GSR)is a role supporting inbound customer service for the group savings and retirement sector of an insurance company.

HIERARCHY: Customer Service Representative (GSR) reports directly to the BPO Team Lead who reports to the BPO Senior Manager who reports to the BPO Practice & Customer Success Director who reports to the Executive Vice President CX Practice who reports to the President of the Global Video Transformation division who reports to the Chief Executive Officer.

PRIMARY TASKS AND RESPONSIBILITIES:

• Respond to participant inquiries about their employer-sponsored savings and retirement plans.
• Assist clients with transactions (withdrawals, deposits, retirement rollovers).
• Provide general information about the organization.
• Refer clients to specialists when needed.
• Receive, understand, resolve complaints, and offer solutions.
• Provide support and guidance while complying with internal policies.
• Perform additional related tasks as assigned by the Service Manager.
• Maintain strong client relationships through follow-up.
• Identify and suggest improvements to enhance our services.
• Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form (text, graphic, audio, visual, digital, etc.).
• Other duties as assigned.

COMPENTENCIES:

• Strong, clear and effective English and French written and verbal communication skills
• Attention to detail and accuracy.
• Exceptional team spirit and proactivity
• Exceptional time management and multitasking abilities.
• Remaining positive and persistent
• Good organizational skills
• Ability to work in a team.
• Flexible, reliable and trustworthy.
• Excellent interpersonal and communication skills
• Analytical thinking, initiative
• Compliance with standards and deadlines
• Protecting confidentiality
• Exceptional Attendance and punctuality
• Quality-focused, responsible, organized, able to prioritize
• Time management skills to multitask and adhere to SLAs.

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Customer Service: 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone; hands-on experience with ticketing systems and high-volume call handling is a significant plus .
• User experience with good working knowledge of the Office Suite
• Comfortable with technology
• Group Savings and Retirement product knowledge is an asset

TECHNICAL REQUIREMENTS:

• Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint
• Genesys Cloud CX, a plus

LANGUAGE SKILLS: English & French

Fluency in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking.

WORK ENVIRONMENT: This role will be performed remotely.

PHYSICAL DEMANDS: Being able to work sitting down for a long period of time and being able to type at least 30-40 words per minute

EXPECTED HOURS OF WORK: Typically, 37.5 hours/week — Monday to Friday, day/evening shifts (8 AM–8 PM rotation).  Overtime may be offered on occasion.

TRAVEL: No

BENEFITS AND COMPENSATION:

• Benefits:

• Computer equipment provided.

• No sales or solicitation.

• 37.5 hours per week, Monday to Friday.

• Dynamic work environment and great team.

• Paid training.

• Quick onboarding.

• Compensation:

• Starting salary: $19-$21 per hour (CAD)

• Two paid sick days (after 3 months of employment).

• Two weeks of vacation.

• RRSP program (available after 6 months of employment).

• Paid holidays.

• Group insurance (available after 3 months).

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range

$20—$22 CAD

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Join OneTouch Direct as a Bilingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.

MUST LIVE IN the state of Georgia.

Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities:

• Respond to incoming customer inquiries via phone, email, and chat.

• Demonstrate a thorough understanding of our products and services to effectively address client needs.

• Provide solutions to problems while ensuring a positive customer experience.

• Maintain accurate documentation of all client interactions.

• Work collaboratively with team members to continuously improve service delivery.

• Minimum of 1-2 years of experience in customer service or support.

• Must be fluent in both English and Spanish

• Exceptional verbal and written communication skills.

• Familiarity with CRM software and customer support tools.

• Ability to work efficiently in a remote setting with minimal supervision.

• Strong analytical and problem-solving abilities.

• Must be available to work flexible hours, including potential evenings and weekends.

Technical Requirements:

• Must have a reliable desktop or laptop computer running Windows 11.

• High-speed wired internet connection is required.

• USB headset with noise-canceling capability (wireless headsets are not acceptable).

• Webcam (built-in or external) is necessary for video interactions.

• Full time. 40 hours per week schedule with overtime opportunities!

• Great pay. Hourly base salary + benefits!

• Training. Paid training & development

• Benefits. Health Care Plan (Medical, Dental & Vision)

• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

Overview of the role: We’re on a mission to modernize insurance, making it simpler, more accessible, and customer-first. The insurance industry is a $1T market that has remained largely untouched...

Position SummaryThis role focuses on resolving technical issues, assisting users with software functionality, and providing a positive support experience through clear communication and efficient troubleshooting.