Responsibilities: Serve as a primary contact for clients, field sales, and all EA activities Support assigned Customer Experience team members by adhering to timelines, requirements, and priorities Support account team...

Company DescriptionFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose...

Position Overview

Vetster is seeking an Enterprise Account Coordinator to support the day-to-day success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term retention and growth.

This is a hands-on, execution-focused role built around operational excellence, account management, and reporting. You will be the primary point of contact for active VFB and VFG accounts — owning onboarding, renewals, inbound requests, and performance reporting across a growing portfolio of enterprise partners.

The ideal candidate thrives in a high-volume, fast-paced environment and finds genuine satisfaction in keeping a large book of business running smoothly. You’re organized, process-driven, and comfortable with data — equally at home in a spreadsheet, a CRM, and a client-facing email thread. This role will grow in scope as the VFB/VFG business scales.

Reporting directly to the VP of Enterprise, this role blends relationship management, operational oversight, and reporting rigor. You’ll be a key player in ensuring our enterprise business retains and grows — and in building the infrastructure that lets us scale efficiently.

Please note that this is a hybrid role, with a minimum of 2 days per week in our midtown Toronto office, located at 14 Birch Avenue.

Responsibilities

Account Management & Partner Relationships

• Act as the day-to-day point of contact for a portfolio of active VFB/VFG accounts
• Build and maintain trusted relationships with partner stakeholders
• Deliver ongoing reporting, utilization updates, and program insights to ensure alignment and value realization
• Coordinate renewals and ensure no account falls through the cracks
• Serve as the internal advocate for partner needs, priorities, and feedback

Onboarding & Program Execution

• Lead onboarding coordination for new VFB/VFG accounts — timelines, documentation, access, and communications
• Work cross-functionally with ops, product, and CE to ensure smooth program launches
• Own timelines, deliverables, and internal communications related to partner programs

Reporting & Performance Monitoring

• Build and maintain partner-facing reports on utilization, engagement, and program performance
• Track account health metrics and flag risks or opportunities to the VP
• Improve and standardize reporting templates and cadences as the portfolio grows

Process & Infrastructure

• Help build the systems and playbooks that allow us to manage a much larger account base efficiently
• Maintain CRM hygiene and internal account documentation
• Identify repetitive tasks that can be templatized or automated

Qualifications

• 2–4 years of experience in account management, client success, or program coordination — ideally in a B2B or SaaS environment
• Highly organized and process-oriented — you keep tidy records and stay on top of a busy queue
• Comfortable with data: you can build a clean report, spot a trend, and communicate it clearly
• Strong written and verbal communicator — professional and reliable in client-facing situations
• Self-starter who doesn’t need a lot of hand-holding to manage a full book of business
• Experience with CRM tools and strong spreadsheet proficiency
• Experience in benefits, insurance, HR tech, or health services is a plus
• Familiarity with project management platforms (e.g. Jira, Confluence, etc.) is an asset

Compensation and Benefits

• The expected salary band for this position is $55,000-$65,000
• Unlimited access to Vetster for your pets.
• Dog-friendly office environment.
• Generous vacation and personal day policy.
• Comprehensive health and dental benefits for you and your family.
• RRSP matching program with Wealthsimple
• Employee Stock Option Plan.
• Parental leave top-up
• Opportunities for career growth and international assignments.
• A culture of inclusivity, equity, and team engagement.

Our Hiring Process

We believe in a transparent and respectful hiring process. Here’s what you can expect:

Stage 1: Introductory Meeting: A 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster and to learn more about you.

Stage 2: Skills Interview: A 45-minute in-person interview at Vetster HQ with Mike Wilson (VP, Enterprise), where he will take you through our sales roadmap and learn more about your skills and experience.

Stage 3: A 60-minute Google Meet video Interview and Discussion with members of the Senior Leadership Team.

We use a third party for reference and background checks at the time of the offer.

Ready to Make a Difference?

Embark on a fulfilling journey with us to shape the future of pet healthcare through design. If you’re driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.

Accommodations

Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.

AI Use Statement

For this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications as well as note-taking in interviews. These tools will assist us in pinpointing qualified candidates and moving the recruitment process along at a progressive pace. If you have any questions about our use of AI, please reach out to us.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC’s major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. You’ll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.

In this fast-paced, customer-first role, you’ll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.

As a Ecommerce Customer Support Specialist, you will

• Proactively connect with customers who have placed online orders to confirm details, identify needs, and ensure all considerations (e.g., electrical requirements, product compatibility, stacking capabilities) are addressed
• Deliver a consultative sales experience by recommending protection plans, accessory add-ons, and alternative products when needed
• Manage product availability, allocate stock, communicate timelines, and coordinate delivery and installation services
• Own and manage your eCommerce book of business daily using multiple systems (Zendesk, Commerce Tools, Microsoft D365 and other internal platforms)
• Process and reconcile payments, including posting transactions and issuing refunds
• Engage with customers across phone, email, and live chat based on their preferences
• Troubleshoot customer questions related to orders, products, and website experiences
• Complete assigned outreach campaigns, including Comerco Protection Plan follow-ups
• Proactively engage new customers via live chat with the goal of qualifying leads, driving sales, and delivering exceptional service

To be successful in this role you bring

• A strong sales mindset with previous sales experience
• Exceptional attention to detail and accuracy
• Excellent written communication, typing skills, and professional phone presence
• A “customer-first” approach with a passion for delivering outstanding service
• Strong technical proficiency and comfort navigating multiple systems
• Ability to multitask and shift priorities efficiently in a fast-paced environment
• Self-motivation with the ability to work independently within a collaborative team
• A willingness to learn and develop product knowledge in appliances
• Flexibility and adaptability in a changing environment

The experience we like to see

• Appliance or industry knowledge
• Advanced professional writing skills in English
• Strong customer relationship management experience
• Critical thinking and problem-solving skills
• Experience with payment processing

Who you’ll work with

• Trail Appliances customers
• eCommerce and Online Sales teams
• Website, merchandising, and marketing teams
• Customer support teams
• Logistics and internal support teams
• Retail sales teams and leadership
• Vendors and suppliers

Work environment

• Primarily remote (work from home) with occasional in-office requirements
• Periodic travel within the Lower Mainland for training
• Schedule: 5 days per week, rotating weekends required
• Hours:
  • Monday–Saturday: 8:30 AM – 5:00 PM
  • Sundays & holidays: 10:30 AM – 5:00 PM
• Peak sales periods may require additional hours
• Full-shift computer-based role requiring work across multiple monitors

Why join Trail Appliances?

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Professional Development Programs
• Employee Recognition Program
• Company events

$44,000 - $44,000 a year

plus commission

INDHPN

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC’s major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. You’ll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.

In this fast-paced, customer-first role, you’ll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.

As a Ecommerce Customer Support Specialist, you will

• Proactively connect with customers who have placed online orders to confirm details, identify needs, and ensure all considerations (e.g., electrical requirements, product compatibility, stacking capabilities) are addressed
• Deliver a consultative sales experience by recommending protection plans, accessory add-ons, and alternative products when needed
• Manage product availability, allocate stock, communicate timelines, and coordinate delivery and installation services
• Own and manage your eCommerce book of business daily using multiple systems (Zendesk, Commerce Tools, Microsoft D365 and other internal platforms)
• Process and reconcile payments, including posting transactions and issuing refunds
• Engage with customers across phone, email, and live chat based on their preferences
• Troubleshoot customer questions related to orders, products, and website experiences
• Complete assigned outreach campaigns, including Comerco Protection Plan follow-ups
• Proactively engage new customers via live chat with the goal of qualifying leads, driving sales, and delivering exceptional service

To be successful in this role you bring

• A strong sales mindset with previous sales experience
• Exceptional attention to detail and accuracy
• Excellent written communication, typing skills, and professional phone presence
• A “customer-first” approach with a passion for delivering outstanding service
• Strong technical proficiency and comfort navigating multiple systems
• Ability to multitask and shift priorities efficiently in a fast-paced environment
• Self-motivation with the ability to work independently within a collaborative team
• A willingness to learn and develop product knowledge in appliances
• Flexibility and adaptability in a changing environment

The experience we like to see

• Appliance or industry knowledge
• Advanced professional writing skills in English
• Strong customer relationship management experience
• Critical thinking and problem-solving skills
• Experience with payment processing

Who you’ll work with

• Trail Appliances customers
• eCommerce and Online Sales teams
• Website, merchandising, and marketing teams
• Customer support teams
• Logistics and internal support teams
• Retail sales teams and leadership
• Vendors and suppliers

Work environment

• Primarily remote (work from home) with occasional in-office requirements
• Periodic travel within the Lower Mainland for training
• Schedule: 5 days per week, rotating weekends required
• Hours:
  • Monday–Saturday: 8:30 AM – 5:00 PM
  • Sundays & holidays: 10:30 AM – 5:00 PM
• Peak sales periods may require additional hours
• Full-shift computer-based role requiring work across multiple monitors

Why join Trail Appliances?

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Professional Development Programs
• Employee Recognition Program
• Company events

$44,000 - $44,000 a year

plus commission

INDHPN

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. We are currently expanding our team in South Africa, aligning with our primary markets in North America and the UK.

Position Overview:

We are seeking a dedicated Student Care Representative to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment.

This is a full-time remote position, open to candidates located anywhere in South Africa.

This job is for you if you are:

• A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness.
• A Communicator: You have excellent English communication skills and can easily establish rapport with students.
• Tech-Savvy Troubleshooter: Not only are you comfortable with technology, but you can also perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session.
• Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience.
• A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction.
• A Facilitator: You are comfortable in mediating the communication between students and instructors.

Responsibilities:

• Direct Support: Engage directly with students to support their needs through phone, email, and online chats.

• Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.

• Instructor Liaison: Ensure clear and effective communication between students and instructors.

• Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.

• Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.

• Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred.

• High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.

• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.

• Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.

• Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.

• Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.

• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.

• Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs.

• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn’t just a buzzword; it’s how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.

Position Overview:

We are seeking a dedicated Support Representative ( Student Care Representative) to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment.

This is a full-time remote position, open to candidates located anywhere in Ukraine

This job is for you if you are:

• A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness.
• A Communicator: You have excellent English communication skills and can easily establish rapport with students.
• Tech-Savvy Troubleshooter: Not only are you comfortable with technology, but you can also perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session.
• Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience.
• A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction.
• A Facilitator: You are comfortable in mediating the communication between students and instructors.

Responsibilities:

• Direct Support: Engage directly with students to support their needs through phone, email, and online chats.

• Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.

• Instructor Liaison: Ensure clear and effective communication between students and instructors.

• Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.

• Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.

• Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred.

• High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.

• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.

• Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.

• Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.

• Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.

• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.

• Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs.

• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn’t just a buzzword; it’s how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Position Overview

Vetster is seeking an Enterprise Account Coordinator to support the day-to-day success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term retention and growth.

This is a hands-on, execution-focused role built around operational excellence, account management, and reporting. You will be the primary point of contact for active VFB and VFG accounts — owning onboarding, renewals, inbound requests, and performance reporting across a growing portfolio of enterprise partners.

The ideal candidate thrives in a high-volume, fast-paced environment and finds genuine satisfaction in keeping a large book of business running smoothly. You’re organized, process-driven, and comfortable with data — equally at home in a spreadsheet, a CRM, and a client-facing email thread. This role will grow in scope as the VFB/VFG business scales.

Reporting directly to the VP of Enterprise, this role blends relationship management, operational oversight, and reporting rigor. You’ll be a key player in ensuring our enterprise business retains and grows — and in building the infrastructure that lets us scale efficiently.

Please note that this is a hybrid role, with a minimum of 2 days per week in our midtown Toronto office, located at 14 Birch Avenue.

Responsibilities

Account Management & Partner Relationships

• Act as the day-to-day point of contact for a portfolio of active VFB/VFG accounts
• Build and maintain trusted relationships with partner stakeholders
• Deliver ongoing reporting, utilization updates, and program insights to ensure alignment and value realization
• Coordinate renewals and ensure no account falls through the cracks
• Serve as the internal advocate for partner needs, priorities, and feedback

Onboarding & Program Execution

• Lead onboarding coordination for new VFB/VFG accounts — timelines, documentation, access, and communications
• Work cross-functionally with ops, product, and CE to ensure smooth program launches
• Own timelines, deliverables, and internal communications related to partner programs

Reporting & Performance Monitoring

• Build and maintain partner-facing reports on utilization, engagement, and program performance
• Track account health metrics and flag risks or opportunities to the VP
• Improve and standardize reporting templates and cadences as the portfolio grows

Process & Infrastructure

• Help build the systems and playbooks that allow us to manage a much larger account base efficiently
• Maintain CRM hygiene and internal account documentation
• Identify repetitive tasks that can be templatized or automated

Qualifications

• 2–4 years of experience in account management, client success, or program coordination — ideally in a B2B or SaaS environment
• Highly organized and process-oriented — you keep tidy records and stay on top of a busy queue
• Comfortable with data: you can build a clean report, spot a trend, and communicate it clearly
• Strong written and verbal communicator — professional and reliable in client-facing situations
• Self-starter who doesn’t need a lot of hand-holding to manage a full book of business
• Experience with CRM tools and strong spreadsheet proficiency
• Experience in benefits, insurance, HR tech, or health services is a plus
• Familiarity with project management platforms (e.g. Jira, Confluence, etc.) is an asset

Compensation and Benefits

• The expected salary band for this position is $55,000-$65,000
• Unlimited access to Vetster for your pets.
• Dog-friendly office environment.
• Generous vacation and personal day policy.
• Comprehensive health and dental benefits for you and your family.
• RRSP matching program with Wealthsimple
• Employee Stock Option Plan.
• Parental leave top-up
• Opportunities for career growth and international assignments.
• A culture of inclusivity, equity, and team engagement.

Our Hiring Process

We believe in a transparent and respectful hiring process. Here’s what you can expect:

Stage 1: Introductory Meeting: A 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster and to learn more about you.

Stage 2: Skills Interview: A 45-minute in-person interview at Vetster HQ with Mike Wilson (VP, Enterprise), where he will take you through our sales roadmap and learn more about your skills and experience.

Stage 3: A 60-minute Google Meet video Interview and Discussion with members of the Senior Leadership Team.

We use a third party for reference and background checks at the time of the offer.

Ready to Make a Difference?

Embark on a fulfilling journey with us to shape the future of pet healthcare through design. If you’re driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.

Accommodations

Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.

AI Use Statement

For this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications as well as note-taking in interviews. These tools will assist us in pinpointing qualified candidates and moving the recruitment process along at a progressive pace. If you have any questions about our use of AI, please reach out to us.

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC’s major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As an eCommerce Customer Success Specialist at Trail Appliances, you will provide an exceptional online customer experience from the moment a customer places an order through delivery and beyond. You’ll take a consultative approach to sales, ensuring customers have the right products, understand key installation requirements, and feel confident in their purchase decisions.

In this fast-paced, customer-first role, you’ll manage a high-volume eCommerce pipeline, proactively engage customers, and collaborate across teams to deliver seamless, end-to-end service.

As a Ecommerce Customer Support Specialist, you will

• Proactively connect with customers who have placed online orders to confirm details, identify needs, and ensure all considerations (e.g., electrical requirements, product compatibility, stacking capabilities) are addressed
• Deliver a consultative sales experience by recommending protection plans, accessory add-ons, and alternative products when needed
• Manage product availability, allocate stock, communicate timelines, and coordinate delivery and installation services
• Own and manage your eCommerce book of business daily using multiple systems (Zendesk, Commerce Tools, Microsoft D365 and other internal platforms)
• Process and reconcile payments, including posting transactions and issuing refunds
• Engage with customers across phone, email, and live chat based on their preferences
• Troubleshoot customer questions related to orders, products, and website experiences
• Complete assigned outreach campaigns, including Comerco Protection Plan follow-ups
• Proactively engage new customers via live chat with the goal of qualifying leads, driving sales, and delivering exceptional service

To be successful in this role you bring

• A strong sales mindset with previous sales experience
• Exceptional attention to detail and accuracy
• Excellent written communication, typing skills, and professional phone presence
• A “customer-first” approach with a passion for delivering outstanding service
• Strong technical proficiency and comfort navigating multiple systems
• Ability to multitask and shift priorities efficiently in a fast-paced environment
• Self-motivation with the ability to work independently within a collaborative team
• A willingness to learn and develop product knowledge in appliances
• Flexibility and adaptability in a changing environment

The experience we like to see

• Appliance or industry knowledge
• Advanced professional writing skills in English
• Strong customer relationship management experience
• Critical thinking and problem-solving skills
• Experience with payment processing

Who you’ll work with

• Trail Appliances customers
• eCommerce and Online Sales teams
• Website, merchandising, and marketing teams
• Customer support teams
• Logistics and internal support teams
• Retail sales teams and leadership
• Vendors and suppliers

Work environment

• Primarily remote (work from home) with occasional in-office requirements
• Periodic travel within the Lower Mainland for training
• Schedule: 5 days per week, rotating weekends required
• Hours:
  • Monday–Saturday: 8:30 AM – 5:00 PM
  • Sundays & holidays: 10:30 AM – 5:00 PM
• Peak sales periods may require additional hours
• Full-shift computer-based role requiring work across multiple monitors

Why join Trail Appliances?

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Professional Development Programs
• Employee Recognition Program
• Company events

$44,000 - $44,000 a year

plus commission

INDHPN

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Important: Selected applicants will receive a response within 24 hours. Due to the volume of applications, we may move forward with other candidates if we do not receive a timely response.

We are currently hiring for a long-term Remote Receptionist position. Responsibilities include answering inbound calls, scheduling appointments, de-escalating complaints, and completing administrative tasks in a fast-paced environment. This is a performance-based role where all calls are recorded and regularly audited for quality assurance.

For candidates who may be a stronger fit outside of a voice-based role, we also offer non-voice positions with a heavier focus on administrative tasks, subject to availability and overall fit.

To apply: Please copy the questions below, paste them into your reply, and answer each question thoroughly.

• Where in the Philippines are you currently located? Which backup solutions do you currently have in place for internet or power interruptions?
• Please submit a screenshot of your internet speed and a few samples of your previous work output.
• Please submit two short voice recordings. Recording one should demonstrate booking an appointment from 7:00 PM to 8:00 PM with a total amount of $60. Recording two should demonstrate handling a double charge for a 90-minute massage where the client sees two $90 charges and is requesting a refund.
• Are you currently employed or engaged in any other work, business, freelance projects, or income-generating activities? If yes, please briefly describe your current commitments and typical weekly availability.
• Are you able to commit to a fixed 7-day, 6-hour work schedule during Central Standard Time (CST) hours? What is your expected hourly or monthly pay rate and earliest physical start date if hired.
• Describe three work tasks you have personally completed at least 100 times in a real job. For each task, explain the exact step-by-step process you followed, the tools or systems used, and the typical result or output produced.
• If you were hired today, what are 3 specific work tasks you believe you could fully handle on your own within your first week? For each example, describe the exact task, the tools or software involved, and what successful completion would look like.
• What is the highest workload you have personally handled in a single day or in a single week? Please describe it using specific, measurable figures and briefly explain the context of that workload.
• Briefly introduce yourself and describe the qualities, experiences, work habits, or achievements you believe genuinely set you apart from other applicants for this role.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11100 Digital Correspondence Agent/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The client is seeking a Business Support Virtual Assistant to manage customer correspondence, email processing, and chat support operations for a property management organization.

The VA will handle high-volume written communication, provide professional customer support through chat and email channels, and assist with digital administrative processing tasks. This role requires excellent written English, strong multitasking ability, and the capacity to work overnight EST hours after training completion.

The ideal candidate is dependable, proactive, highly organized, and comfortable processing large amounts of digital information daily.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Digital Correspondence & Customer Support

• Produce professional written correspondence through email and chat support channels.
• Respond to customer inquiries using proper grammar, punctuation, and professional tone.
• Provide customer service support during designated business hours.
• Ensure all communication aligns with client satisfaction and service standards.

Email & Data Processing

• Process a high volume of digital correspondence and emails daily.
• Maintain accurate handling and organization of customer communications.
• Assist with administrative data entry and digital record management.
• Work efficiently within performance and productivity metrics.

Administrative & Operational Support

• Utilize Microsoft Office tools for communication and reporting tasks.
• Navigate web-based internal systems and client software platforms.
• Support team operations through reliable attendance and collaboration.
• Assist with additional administrative tasks as assigned.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Strong English reading, writing, and speaking skills required.
• Excellent written communication with proper grammar and punctuation.
• Prior customer service, administrative support, or chat/email support experience preferred.
• Comfortable handling high-volume digital processing tasks.
• Strong multitasking and organizational skills.
• Typing speed of at least 35 WPM preferred.
• Reliable, self-motivated, and detail-oriented.
• Flexible and dependable with overnight work schedules after training.
• Ability to work independently while maintaining productivity goals.

Work Schedule

• Communication: Outlook, Microsoft Teams
• Productivity: Microsoft Office Suite
• Forms & Documentation: Microsoft Forms
• Internal Software: VANTACA (client training provided)
• Data Processing: Web-based platforms and digital correspondence systems

Work Schedule

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday for Training (4-weeks); Sunday through Thursday for Regular Schedule
• Daily Working Time: 8 AM to 5 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry-Junior Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: 8 AM-5 PM EST
• Scheduled Working Days: Monday-Friday (during 4-weeks training) then Sunday-Thursday (regular schedule)
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (native or near native accent required)
• REGION PREFERENCES: Philippines and/or Mexico

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana.

Key Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.

Job Description

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK

Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

EXPECTAT IONS OF THE JOB:

• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office
• Hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri
• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
• Education: Life Sciences or healthcare degree or equivalent
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential.
• Strong translation skills.

PREFERRED QUALIFICATIONS:

• Education: Preferred Pharma D / M Pharma but other degrees such as  Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,
• Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Language skills: fluent English along with Native Spanish.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude.
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
• Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

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Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

• Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
• Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
• Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
• Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.
  
  

Who We Are Looking For

• Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
• Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
• Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
• Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.
  
  

Technical Requirements (Non-Negotiable)

• Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
• Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
• Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).
  
  

Schedule

• Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
• Days Off: 2 days off per week.
• Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.
  
  

What We Offer

• 100% Remote: Work from the safety and comfort of your home.
• Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
• Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
• Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
• Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.

Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

• Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
• Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
• Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
• Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.
  
  

Who We Are Looking For

• Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
• Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
• Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
• Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.
  
  

Technical Requirements (Non-Negotiable)

• Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
• Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
• Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).
  
  

Schedule

• Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
• Days Off: 2 days off per week.
• Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.
  
  

What We Offer

• 100% Remote: Work from the safety and comfort of your home.
• Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
• Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
• Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
• Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.

Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

• Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
• Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
• Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
• Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.
  
  

Who We Are Looking For

• Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
• Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
• Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
• Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.
  
  

Technical Requirements (Non-Negotiable)

• Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
• Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
• Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).
  
  

Schedule

• Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
• Days Off: 2 days off per week.
• Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.
  
  

What We Offer

• 100% Remote: Work from the safety and comfort of your home.
• Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
• Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
• Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
• Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.

Job Title: Remote Front Desk / Guest Experience Associate (Open to Fresh Grads)

Location: Remote (Philippines)

Employment Type: Full-Time

Department: Guest Services

The Opportunity: Bring Your 5-Star Service Home

Whether you are a highly motivated fresh graduate, an experienced customer service professional, or a healthcare worker looking to transition into a stable, long-term remote career, we want to hear from you.

TruPorch Homes (PillowPM) manages premium short-term rental properties that offer the comfort of a home with the service of a boutique hotel. We are not a generic call center, and we do not use robotic scripts. We are looking for true professionals who have a natural "Service DNA"—whether you learned that in a 5-star hotel, or through an impeccable bedside manner treating patients with utmost care and understanding. We are looking for people who naturally know how to make others feel welcomed, heard, and cared for.

What You Will Do

You will be the voice and face of our brand. You will handle the guest journey from inquiry to checkout, acting as a "Digital Concierge."

• Guest Communication: Handle inbound calls (via VoIP) and messages (Airbnb, Vrbo, Booking.com) with warmth, excellent grammar, and professional etiquette.
• Problem Solving: Swiftly resolve guest issues (e.g., smart lock trouble, Wi-Fi issues, heating/cooling) by troubleshooting or dispatching our ground team.
• Coordination: Act as the central hub between guests and our cleaners/maintenance staff to ensure properties are perfect for every arrival.
• Revenue & Reviews: Assist with reservation modifications and follow up with guests to secure 5-star reviews.
  
  

Who We Are Looking For

• Diverse Experience Levels: You are a fresh graduate OR you have 1 to 5 years of work experience in Guest Services, Front Desk, BPO customer service, high-end dining, OR the Healthcare/Medical field.
• Communication Mastery: You possess a neutral English accent for phone calls and near-native written English for messaging. You know how to de-escalate upset guests (or patients) with empathy, not scripts.
• Highly Trainable & Tech-Savvy: You are a quick learner who can navigate multiple browser tabs, pick up new software (PMS, Slack, Airtable) easily, and type fast.
• Reliability: You are disciplined, proactive, and responsible enough to work from home effectively without micromanagement.
  
  

Technical Requirements (Non-Negotiable)

• Internet: Reliable Fiber connection (Minimum 25 Mbps download/upload) with a backup connection plan.
• Hardware: A working PC/Laptop capable of handling VoIP calls and a noise-canceling headset.
• Environment: A dedicated, quiet home office space. (No roosters, barking dogs, or background noise during shifts).
  
  

Schedule

• Working Hours: 10:00 AM to 7:00 PM Eastern Time (EST).
• Days Off: 2 days off per week.
• Rotating Schedule: Because hospitality never sleeps, your two days off may fall on either weekdays or weekends depending on the shifting schedule. You must also be willing to work on holidays.
  
  

What We Offer

• 100% Remote: Work from the safety and comfort of your home.
• Paid Time Off: 10 days of Paid Time Off (PTO) per year to rest and recharge. Can potentially increase per year.
• Stable Career & Growth: We are looking for long-term team members to grow with us, not temporary freelancers. You will also have the potential for annual salary increases based on your performance.
• Comprehensive Training: Whether you are a new grad, a former nurse, or a hotel veteran, we will teach you the ins and outs of the US short-term rental market.
• Supportive Team: We treat our remote team with the exact same respect, care, and inclusivity as our local team.

Headquarters: India

About the Role

At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.

This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.

About Writesonic

Every day, millions turn to AI for answers—and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.

We’re building the world’s most advanced AI SEO and Generative Engine Optimization (GEO) platform—designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.

Trusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable—from Google to AI and beyond.

What You’ll Do

• Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.
• Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
• Help customers understand Writesonic’s GEO and SEO capabilities—ensuring they can unlock maximum value.
• Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
• Proactively identify trends in customer feedback and share insights with the product team.
• Act as the customer’s voice internally, helping shape a better product experience.
• Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.

What We’re Looking For

• 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
• Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
• Experience using support platforms like Intercom, Zendesk, or Freshdesk.
• Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
• Passion for customer experience—empathetic, patient, and proactive.
• A fast learner who thrives in a high-growth, remote-first startup environment.

Why Join as a Product Support Specialist at Writesonic?

• Play a critical role in shaping the customer journey in one of the fastest-growing AI startups.
• Competitive compensation and performance-based incentives.
• Remote-first flexibility with global collaboration.
• Opportunities to grow into customer success, product, or operations roles.
• A supportive, diverse team that values learning and celebrates wins together.

If you’re passionate about problem-solving, customer experience, and helping brands succeed in the AI search era, we’d love to have you on our support team at

To apply: https://weworkremotely.com/remote-jobs/writesonic-product-support-specialist