Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Partner Support & Negotiation Analyst to our Partner Experience team in São Paulo!

This is your chance to join a newly formed, specialized unit designed to operate globally. Our core focus is to drive partner retention, elevate overall partner satisfaction, and protect the financial sustainability of our business by managing standard negotiations and incorporating value-generating commercial levers

YOUR IMPACT

• Own the Retention Lifecycle: Manage inbound transactional cases related to contract cancellations, plan changes, and price reviews for eligible global pool-based partners (Tiers 5-7).
• Drive Commercial Value: Actively handle objections and seek opportunities to cross-sell commercial levers (such as Success Fees) to partners reviewing their partnerships, helping control inflation.
• Ensure Operational Efficiency: Leverage support systems to reduce Average Handle Time (AHT) and improve Full Resolution Time (FRT), maintaining highly active presence to meet ticket volumes.
• Uphold Compliance: Adhere strictly to pre-approved commercial policies and guardrails during all partner transactions.
• Optimize Scalability: Help document standardized processes and SOPs, contributing to a foundation that can be amplified by AI support systems.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• An Effective Communicator: Advanced to fluent English is mandatory, as you will actively support global partners and communicate with international teams.
• A Resilient Problem-Solver: Comfortable in a high-volume, ticket-based operational environment (similar to Customer Experience) where responsiveness and consistent follow-up are critical.
• Eager to Learn: No prior commercial experience? No problem! We believe technical skills are teachable. If you have a high drive, strong willingness to learn, and high motivation, we will teach you the rest using our training manuals and generative AI aids.
• Tech-Savy (Preferred): Prior exposure to CRM and support ticketing platforms, specifically Salesforce and Zendesk, is a great differentiator.
• Flexible and Adaptable: Fully aligned with working a late shift (12:00 PM to 9:00 PM - Brasilia Time zone) to support US/Global partners, and available for periodic in-person alignments at our São Paulo office.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that advanced English and availability to work at a late shift are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-HYBRID

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Technical Support Expert 2

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Expert 2 to join our  Accounts & Billing team, who will be dedicated to understands and resolves basic & routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in.

Responsibilities

In this role, you’ll:

• Understands and resolves basic & routine customer requests, including customer escalations via phone/email/chat/side channel/live support or any other support/communication channel.
• Communicates basic concepts to customers with appropriate empathy and urgency
• Leverage Twilio’s AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role
• Document every customer interaction (email, phone, chat, side-channel communications). Document every internal interaction (research, cross-team engagement).  Contributes to Knowledge articles.
• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets.  Escalate to senior technical resources to drive ticket resolution

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years of experience
• Experience with account reconciliation or data analysis, including technical troubleshooting skills
• Fluency in English (verbal, comprehension, listening, and writing)
• Availability to work non-standard, on-call rotation weekend and holiday hours
• Ability to diplomatically address customer concerns and provide feedback
• Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
• Strong problem-solving skills and critical thinking

Desired:

• Bachelor’s Degree or equivalent certifications and work experience
• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
• Basic case management experience/skills
• Proficiency with Excel, SQL, database queries, ZenDesk
• Experience with Salesforce, Zuora or other financial management software

Location

This role will be Remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Technical Support Expert 2

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Expert 2 to join our  Accounts & Billing team, who will be dedicated to understands and resolves basic & routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in.

Responsibilities

In this role, you’ll:

• Understands and resolves basic & routine customer requests, including customer escalations via phone/email/chat/side channel/live support or any other support/communication channel.
• Communicates basic concepts to customers with appropriate empathy and urgency
• Leverage Twilio’s AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role
• Document every customer interaction (email, phone, chat, side-channel communications). Document every internal interaction (research, cross-team engagement).  Contributes to Knowledge articles.
• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets.  Escalate to senior technical resources to drive ticket resolution

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years of experience
• Experience with account reconciliation or data analysis, including technical troubleshooting skills
• Fluency in English (verbal, comprehension, listening, and writing)
• Availability to work non-standard, on-call rotation weekend and holiday hours
• Ability to diplomatically address customer concerns and provide feedback
• Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
• Strong problem-solving skills and critical thinking

Desired:

• Bachelor’s Degree or equivalent certifications and work experience
• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
• Basic case management experience/skills
• Proficiency with Excel, SQL, database queries, ZenDesk
• Experience with Salesforce, Zuora or other financial management software

Location

This role will be Remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Partner Support & Negotiation Analyst to our Partner Experience team in São Paulo!

This is your chance to join a newly formed, specialized unit designed to operate globally. Our core focus is to drive partner retention, elevate overall partner satisfaction, and protect the financial sustainability of our business by managing standard negotiations and incorporating value-generating commercial levers

YOUR IMPACT

• Own the Retention Lifecycle: Manage inbound transactional cases related to contract cancellations, plan changes, and price reviews for eligible global pool-based partners (Tiers 5-7).
• Drive Commercial Value: Actively handle objections and seek opportunities to cross-sell commercial levers (such as Success Fees) to partners reviewing their partnerships, helping control inflation.
• Ensure Operational Efficiency: Leverage support systems to reduce Average Handle Time (AHT) and improve Full Resolution Time (FRT), maintaining highly active presence to meet ticket volumes.
• Uphold Compliance: Adhere strictly to pre-approved commercial policies and guardrails during all partner transactions.
• Optimize Scalability: Help document standardized processes and SOPs, contributing to a foundation that can be amplified by AI support systems.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• An Effective Communicator: Advanced to fluent English is mandatory, as you will actively support global partners and communicate with international teams.
• A Resilient Problem-Solver: Comfortable in a high-volume, ticket-based operational environment (similar to Customer Experience) where responsiveness and consistent follow-up are critical.
• Eager to Learn: No prior commercial experience? No problem! We believe technical skills are teachable. If you have a high drive, strong willingness to learn, and high motivation, we will teach you the rest using our training manuals and generative AI aids.
• Tech-Savy (Preferred): Prior exposure to CRM and support ticketing platforms, specifically Salesforce and Zendesk, is a great differentiator.
• Flexible and Adaptable: Fully aligned with working a late shift (12:00 PM to 9:00 PM - Brasilia Time zone) to support US/Global partners, and available for periodic in-person alignments at our São Paulo office.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that advanced English and availability to work at a late shift are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-HYBRID

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Technical Support Expert 2

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Expert 2 to join our  Accounts & Billing team, who will be dedicated to understands and resolves basic & routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in.

Responsibilities

In this role, you’ll:

• Understands and resolves basic & routine customer requests, including customer escalations via phone/email/chat/side channel/live support or any other support/communication channel.
• Communicates basic concepts to customers with appropriate empathy and urgency
• Leverage Twilio’s AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role
• Document every customer interaction (email, phone, chat, side-channel communications). Document every internal interaction (research, cross-team engagement).  Contributes to Knowledge articles.
• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets.  Escalate to senior technical resources to drive ticket resolution

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years of experience
• Experience with account reconciliation or data analysis, including technical troubleshooting skills
• Fluency in English (verbal, comprehension, listening, and writing)
• Availability to work non-standard, on-call rotation weekend and holiday hours
• Ability to diplomatically address customer concerns and provide feedback
• Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
• Strong problem-solving skills and critical thinking

Desired:

• Bachelor’s Degree or equivalent certifications and work experience
• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
• Basic case management experience/skills
• Proficiency with Excel, SQL, database queries, ZenDesk
• Experience with Salesforce, Zuora or other financial management software

Location

This role will be Remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Applications

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

At Vonage, Customer Success is about more than just delivering great service; it’s about forging lasting relationships, driving customer satisfaction, and fueling business growth. As a TSM, you will take ownership of your portfolio of clients, guiding them through their post-implementation journey, understanding their unique business goals, and providing the necessary expertise and support to help them achieve success. Your success will be measured by a high level of engagement, increased product adoption and return of investment/outcomes, as well as your ability to cultivate promoters and advocates within your customer base. By working closely with the Account Management team, you will also contribute to driving adoption and growth across our existing customer base while nurturing new opportunities and securing renewals and upsell.

Your key responsibilities:

• Manage a portfolio of clients, taking ownership of customer retention, adoption, and engagement, ensuring their ongoing success with our product.
• Develop strong client relationships as a trusted advisor, leveraging your product expertise and providing the necessary tools and guidance to maximize their use of our product and adopt best practices.
• Cultivate relationships with key stakeholders at both operational and strategic levels, understanding their business objectives and aligning our application offering to meet their needs.
• Proactively handle a diverse range of customer-related projects, initiatives, and tasks, ensuring customer satisfaction and delivering value.
• Educate customers on our product, upcoming roadmap items, and new releases, keeping them informed and excited about the possibilities.
• Collaborate with customers to build Success Plans, aligning their objectives with our product offering and driving mutual success.
• Conduct regular progress reviews, including Annual Reviews, QBRs, Monthly Service Reviews, and Business Process Reviews, to track progress, adapt objectives if necessary, and foster open dialogue.
• Ensure knowledge of customers’ business objectives and technical setup is properly documented and shared with internal teams.
• Drive adoption to create an environment for future growth and expansion, helping customers leverage the full potential of our product.
• Act as the conduit for customer queries, working closely with relevant internal departments to ensure timely resolution.
• Collaborate cross-functionally across Sales, Product, and Technical Teams to deliver client outcomes and enhance customer satisfaction.
• Manage customer escalations, working with Product, Support, and Technical teams to address issues promptly and effectively.
• Gather feedback through NPS and CSAT surveys, advocating internally for the Voice of the Customer.
• Collaborate with the CS Team, sharing best practices, supporting team members, and participating in or leading CS-led projects and initiatives.
• Participate in or lead client engagement activities, such as webinars and lunch & learns, showcasing our product and providing value-added content.
• Actively engage in the CS Community, promoting customer events and webinars, and staying connected with industry trends and best practices.
• Be flexible with working at home, at a customer site or sometimes at our regional offices when required.

What you’ll bring:

• Outstanding interpersonal and communication skills, enabling you to build strong relationships with customers and colleagues.
• A collaborative approach and a team player mentality, working effectively with both technical and business-focused clients.
• Analytical skills to evaluate and interpret product and service-related situations, driving data-driven decision-making.
• The ability to thrive in a fast-paced environment, adapting quickly to changing priorities and delivering results under pressure.
• Excellent problem-solving skills, allowing you to navigate complex customer challenges.
• Be a strong individual collaborator with the ability to manage your own diary.

Ideal Experience:

• 3 years of previous experience as a high-performing individual contributor or leader in Customer Success, Professional Services, Technical Account Management or similar.
• Technical understanding of Vonage Contact Center, or similar CCaaS products.
• Experience in the Contact Center industry or working for a CCaaS technology provider.

How you’ll benefit:

• In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary time off, Medical, Dental & Vision Insurance and 401(k).
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

US Pay Transparency

$76,632—$100,579 USD

There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Headquarters: Manila, 00, Philippines
URL: http://wingmangroup.com.au

Job description

About the Role

We're looking for a highly organized and customer-focused CRM Administrator & Technical Support professional to join our growing team.

This role is primarily responsible for managing customer relationships, memberships, CRM administration, and customer enquiries during the overnight shift. You'll be the main point of contact for members, ensuring they receive exceptional support while maintaining accurate CRM records.

In addition to CRM responsibilities, you'll provide basic first-line technical support for a small number of member enquiries each night. Most technical issues are straightforward and involve guiding members through login issues, access concerns, or simple troubleshooting. Training will be provided on our client's systems.

If you enjoy customer service, have excellent attention to detail, and are comfortable learning basic technical troubleshooting, we'd love to hear from you.

What You'll Do

CRM & Customer Support (Primary Responsibilities)

• Respond to member enquiries via phone, email, and messaging platforms

• Manage new member onboarding and account setup

• Process membership cancellations, changes, and offboarding requests

• Maintain accurate customer information within the CRM

• Follow up on customer reviews and feedback

• Assist members with bookings, memberships, and general enquiries

• Deliver outstanding customer service with professionalism and empathy

Technical Support (Secondary Responsibilities)

• Provide first-level troubleshooting for common member issues

• Assist members with access, login, and system-related enquiries

• Use remote support tools (such as TeamViewer) when required

• Escalate unresolved issues to the appropriate team

• Coordinate with on-site staff when physical assistance is needed

• Prepare weekly overnight support reports

What We're Looking For

Required Qualifications

• Minimum 2 years of CRM Administration, Customer Service, or Customer Support experience

• Excellent written and spoken English communication skills

• Strong attention to detail and data accuracy

• Experience handling customer enquiries across multiple communication channels

• Comfortable working independently during overnight shifts

• Strong problem-solving and organizational skills

• Reliable internet connection and suitable home office setup

Preferred Qualifications

• Experience in a membership, subscription, SaaS, hospitality, fitness, or service-based business

• Experience using CRM systems (HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar)

• Basic technical support or IT Helpdesk experience

• Experience using remote support software (TeamViewer, AnyDesk, Remote Desktop, etc.)

Job Type

• Full-time

• Remote

• Independent Contractor (ICA)

Shift

Night Shift (6:00 PM – 2:00 AM AEST)

Job requirements

Technical Requirements:

Equipment is self-provided

Computer:

• RAM: 8GB

• HDDISDD: 512 GB

• PU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)

• Operating System: Windows 11 Home or Pro

• Power Backup: Power station, Powerbank, UPS, and etc.

• Extra Display: Secondary/External Monitor

• Audio & Video: Noise-Cancelling Headset + Web Cam

• Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads.

Contractor Perks & Rewards:

• 20 Paid Time Off

• Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract)

• Annual Trip - connect with the broader Wingman community in person

• Dedicated Support Contact (CSM) - someone to help you succeed and stay connected

• Access to a Network = collaborate with follow contractors and onshore specialists

• Opportunities to Upskill - optional sessions, peer learning, and developmental pathways

• More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads

• High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments

• Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes

• Advisory Support - HR, Tax, and setup guidance available to make contracting seamless

• 100% Work-From-Home Contracts - all engagements designed for remote delivery

Pre-engagement requirements for Independent Contractors:

• BiR as you are a contractor (Required to submit any contributions required by the government.)

• NBI or Police Clearance

• Any Government-issued 10

Note: If you think you have the skills and experience we are looking for but are short on technical requirements, don’t hesitate to reach out to us to discuss the matter.

Remote

• Philippines

40 - 40 hours per weekFull-time, Fixed-term

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About Us:Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production,...

Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are...

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Fast Track Onboarding Specialist (L2)

About the job

Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.

Responsibilities

In this role, you’ll:

• Provide personalized onboarding support for customers who sign up for our Fast Track Packages.
• Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.
• Able to provide compliance guidance for all A2P products.
• Manage Onboarding SLAs and credit utilization for each product
• Partner with operations teams to scale onboarding volumes per assigned customer
• Join weekly calls with customers to report metrics and review any open items or additional onboarding needs
• Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.
• Draw the Owl: Assess the nature of product or service issues and resolve basic level problems
• Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
• Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved
• Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to work in rotational shifts 8:00am to 5pm Bogota time
• Able to manage daily caseload and respond within SLAs
• A2P compliance experience
• Experience Required: 2 plus Years specializing in at least one a2p products
• Previous experience working directly with clients
• Ability to prioritize tasks and effectively project manage
• Ready to take own up to 12 customer accounts
• You’re empathetic and customer centric to the core.
• You’re a clear verbal and written communicator.
• You’re introspective and committed to continuous self-improvement.
• You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company’s goals.
• You’re able to complete tasks in core areas within SLAs.

Desired:

• Familiarity with Google workspace(Google docs, Google sheets, Gemini)
• Familiarity with reporting tools
• Prior experience implementing a2p phone number types
• Understand general CTIA guidelines and some international regulatory requirements
• Able to effectively prioritize tasks and multi-task
• Comfortable owning and leading calls
• Experience handling tasks within a desired SLA

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $28.89/hr - $36.11/hr
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $30.58/hr - $38.22/hr
• Based in the San Francisco Bay area, California: $33.96/hr - $42.45/hr
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until September 15th, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

You’ve helped run a scale or pooled CS model before, or you’ve been inside one long enough to know what works and what doesn’t. You know that scale CS done badly is just support with a fancier title, and done well it’s a system that delivers consistent value to hundreds of customers. You want to join and help build the good version.

Expel is an MDR company. Our customers are security teams who depend on us to find and stop threats. We’re launching a scale model for a segment of our customer base, and we’re building it from scratch: the playbooks, the automation, the operating model, the measurement framework. You won’t inherit a finished system. You’ll be a primary contributor to designing it.

That means you’re not just executing motions. You own specific programs within the model (new customer/onboarding cohorts, renewal campaigns, segment outreach), you exercise judgment on the edge cases the playbook doesn’t cover, and you identify patterns across hundreds of customer interactions that tell you where the model needs to improve. When something breaks, you fix the process, not just the situation.

Your success is measured by the team’s retention outcomes across the scale segment, the quality of your execution, and the motions you build and improve.

What Expel can do for you

• Put you at the center of building a scale CS model from scratch inside a security company, with the latitude to shape how it works
• Give you a company transforming security operations from industry-leading 20-minute outcomes toward 20-second outcomes with AI and automation, the kind of product story that makes CS conversations genuinely interesting
• Surround you with experienced CS leadership that has built scale models before and knows the difference between good and bad
• Connect you with customers who genuinely care about their security programs
• Offer a clear path to grow professionally as our scale program and company grow

What you can do for Expel

• Help design, execute and continuously improve playbook-driven customer interactions across the scale segment: new customer/onboarding, health checks, renewals, proactive outreach
• Own specific motions or programs within the model, from design through execution and measurement
• Exercise judgment on edge cases, distinguishing between situations that fit the playbook, situations that need a creative solution, and situations that require escalation
• Design and lead one-to-many customer engagements: webinars, digital campaigns, scaled communications
• Identify patterns in customer interactions and translate them into process improvements that make the scale function stronger
• Maintain technical credibility in every interaction, speaking knowledgeably about Expel’s service, security operations, and common integration patterns
• Provide coaching and guidance to associate-level team members on process execution and customer handling
• Contribute to the design of the scale operating model itself: systems requirements, automation workflows, measurement frameworks

What you should bring with you

• 2+ years of customer success, account management, or customer-facing experience
• At least 2 years in the security industry (operations, products, consulting, GRC, or incident response)
• Experience in a scale, scaled, or digital CS model is strongly preferred
• Experience designing or significantly improving customer-facing processes or playbooks
• Strong comfort with high-volume, queue-based work and frequent context-switching
• Excellent written communication skills, clear, efficient, and adaptable across customer segments
• Judgment to distinguish between what fits the playbook, what needs creativity, and what needs escalation
• Solid security domain fluency: MDR, EDR, SIEM, NDR, cloud security, and how a real security program fits together
• Familiarity with CS platforms, ticketing systems, and automation tools, with opinions about what works

Additional notes

The base salary range for this role is between $XXX,XXX and $XXX,XXX + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States.

We’re an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-Remote

Salary Range

$93,900—$136,200 USD

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats;
• Take ownership of technical issues reported by customers and triage them as needed;
• Analyze and resolve customer inquiries containing technical issues or feedback;
• Follow procedures for proper escalation to relevant internal teams and key stakeholders;
• Maintain accurate records of failures, maintenance activities, and bugs;
• Contribute to and maintain the company’s support knowledge base and related documentation;
• Ensure compliance with the company’s Service Level Agreements (SLAs);

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role;
• Hands-on experience with Windows and Linux operating systems;
• Tech-savvy with hands-on experience in hardware troubleshooting;
• Solid understanding of hardware and software interactions;
• Experience working with logs and performing data analysis;
• Strong troubleshooting and problem-solving abilities;
• Customer-oriented and responsible attitude;
• Excellent interpersonal skills;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Will be a great plus:

• Experience with UAV/UAS systems;
• Hands-on experience with network-related architecture and cloud-based systems;
• Experience with and understanding of firewalls and port configuration.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal code: 37Z

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails, phone calls and chats;
• Take ownership of technical issues reported by customers and triage them as needed;
• Analyze and resolve customer inquiries containing technical issues or feedback;
• Follow procedures for proper escalation to relevant internal teams and key stakeholders;
• Maintain accurate records of failures, maintenance activities, and bugs;
• Contribute to and maintain the company’s support knowledge base and related documentation;
• Ensure compliance with the company’s Service Level Agreements (SLAs);

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role;
• Hands-on experience with Windows and Linux operating systems;
• Tech-savvy with hands-on experience in hardware troubleshooting;
• Solid understanding of hardware and software interactions;
• Experience working with logs and performing data analysis;
• Strong troubleshooting and problem-solving abilities;
• Customer-oriented and responsible attitude;
• Excellent interpersonal skills;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Will be a great plus:

• Experience with UAV/UAS systems;
• Hands-on experience with network-related architecture and cloud-based systems;
• Experience with and understanding of firewalls and port configuration.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal code: 37Z

You’ve helped run a scale or pooled CS model before, or you’ve been inside one long enough to know what works and what doesn’t. You know that scale CS done badly is just support with a fancier title, and done well it’s a system that delivers consistent value to hundreds of customers. You want to join and help build the good version.

Expel is an MDR company. Our customers are security teams who depend on us to find and stop threats. We’re launching a scale model for a segment of our customer base, and we’re building it from scratch: the playbooks, the automation, the operating model, the measurement framework. You won’t inherit a finished system. You’ll be a primary contributor to designing it.

That means you’re not just executing motions. You own specific programs within the model (new customer/onboarding cohorts, renewal campaigns, segment outreach), you exercise judgment on the edge cases the playbook doesn’t cover, and you identify patterns across hundreds of customer interactions that tell you where the model needs to improve. When something breaks, you fix the process, not just the situation.

Your success is measured by the team’s retention outcomes across the scale segment, the quality of your execution, and the motions you build and improve.

What Expel can do for you

• Put you at the center of building a scale CS model from scratch inside a security company, with the latitude to shape how it works
• Give you a company transforming security operations from industry-leading 20-minute outcomes toward 20-second outcomes with AI and automation, the kind of product story that makes CS conversations genuinely interesting
• Surround you with experienced CS leadership that has built scale models before and knows the difference between good and bad
• Connect you with customers who genuinely care about their security programs
• Offer a clear path to grow professionally as our scale program and company grow

What you can do for Expel

• Help design, execute and continuously improve playbook-driven customer interactions across the scale segment: new customer/onboarding, health checks, renewals, proactive outreach
• Own specific motions or programs within the model, from design through execution and measurement
• Exercise judgment on edge cases, distinguishing between situations that fit the playbook, situations that need a creative solution, and situations that require escalation
• Design and lead one-to-many customer engagements: webinars, digital campaigns, scaled communications
• Identify patterns in customer interactions and translate them into process improvements that make the scale function stronger
• Maintain technical credibility in every interaction, speaking knowledgeably about Expel’s service, security operations, and common integration patterns
• Provide coaching and guidance to associate-level team members on process execution and customer handling
• Contribute to the design of the scale operating model itself: systems requirements, automation workflows, measurement frameworks

What you should bring with you

• 2+ years of customer success, account management, or customer-facing experience
• At least 2 years in the security industry (operations, products, consulting, GRC, or incident response)
• Experience in a scale, scaled, or digital CS model is strongly preferred
• Experience designing or significantly improving customer-facing processes or playbooks
• Strong comfort with high-volume, queue-based work and frequent context-switching
• Excellent written communication skills, clear, efficient, and adaptable across customer segments
• Judgment to distinguish between what fits the playbook, what needs creativity, and what needs escalation
• Solid security domain fluency: MDR, EDR, SIEM, NDR, cloud security, and how a real security program fits together
• Familiarity with CS platforms, ticketing systems, and automation tools, with opinions about what works

Additional notes

The base salary range for this role is between $XXX,XXX and $XXX,XXX + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States.

We’re an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-Remote

Salary Range

$93,900—$136,200 USD

About Rewards Network

For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners’ loyalty programs.

Our Culture

At Rewards Network, you’ll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company’s success. We take pride in partnering with the world’s most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.

Job Overview

The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. The Client Success Manager position plays a pivotal role in retaining and maximizing the value of the restaurants on the network.  They will be assigned the portfolio of regional accounts, with a primary focus of retaining the accounts on the network (minimizing churn), reinforcing the value of our services (improving NPS scores), and upselling additional services (cash conversions).

This is a hybrid position and requires in office presence three days a week in Chicago (Tuesday-Thursday).

What you’ll bring to the table: (Responsibilities)

• Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.
• Proactively identify and address customer issues, leading to minimized churn.  (Examples:  missing tickets, accounts receivables, managing exclusions.)
• Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.
•  Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)
•  Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)
•  Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth.
•  Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.
•  Share customer feedback and insights with the internal teams to shape future offerings.

Do you have the right mix of ingredients: (Requirements)

• At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required.
• Must have previous experience responding to a high volume of calls and emails related to client service.
• Must have a passion for client service.
• Experience using a CRM system such as Salesforce
• Proficiency with MS Excel, Word, PowerPoint, and Outlook.
• Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills and abilities.
• Attention to detail and excellent organization skills along with self-motivation.
• Ability to work independently and respond with flexibility.
• Willingness to learn new skills and software applications.

What you’ll love about us:

Comprehensive benefits package, which includes:

• This is a full-time, nonexempt position; the base compensation for this opening is expected to be $34.25-$38.70 per hour ($71,240-$80,496 annualized), based on candidate experience, skills, and other factors.
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program
• Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
• Catered lunches provided on Tuesdays in our Chicago office

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Expected Pay Range

$71,240—$80,496 USD

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.

Headquarters: United States of America : Remote
URL: http://abbott.com

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution ·
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field-based position based in Denver, CO in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities:

• Clinical Interface: Acts as a clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back-up support to CRM Sales Representatives.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. 
• A minimum of 2+ years of related experience or a program certification from an accredited cardiac training program.
• Must have the capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems. 
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail-oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

     

The base pay for this position is

$61,300.00 – $122,700.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Work in a clean room environment

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

To apply: https://weworkremotely.com/remote-jobs/abbott-clinical-specialist-crm-denver-co

Headquarters: Remote
URL: http://brighttax.com

Role Overview
As a Client Success Manager, you are the primary guide for clients throughout their journey with Bright!Tax. You serve as the main point of contact, ensuring each client feels informed, supported, and confident during what can often be a complex and stressful tax process.
This role goes beyond traditional customer service. You create clarity, build trust, and keep projects moving forward by coordinating closely with our internal teams and communicating proactively with clients.
You’ll work closely with our Tax Team, IRS Communications Team, and Client Success team to shepherd clients through the tax preparation process, ensure deliverables stay on track, and maintain the high service standards Bright!Tax is known for.
The ideal candidate is organized, thoughtful, and calm under pressure, someone who enjoys helping people and takes pride in delivering an exceptional client experience.

 

 

Key Responsibilities

 

Client Communication & Relationship Management

• Serve as the primary point of contact for a portfolio of clients, building trust through timely, clear, and thoughtful communication.
• Guide clients through each stage of the tax preparation process by explaining next steps, clarifying expectations, and answering general questions.
• Ensure clients feel supported and informed throughout their engagement with Bright!Tax.

 

Process Coordination

• Coordinate between clients and internal teams to ensure documentation is complete and projects stay on track.
• Monitor engagement progress using internal systems such as HubSpot and other workflow tools.
• Proactively identify potential delays or issues and escalate when needed.

 

Client Support & Problem Solving

• Respond to client questions via email and internal messaging platforms, helping troubleshoot issues or routing inquiries to the appropriate team.
• Help clients navigate the process smoothly by anticipating common questions and providing proactive guidance.

 

Client Experience Advocacy

• Ensure each client interaction reflects the Bright!Tax standard of professionalism, empathy, and clarity.
• Contribute to ongoing discussions around improving client workflows, communication practices, and service delivery.
• Help identify opportunities to streamline processes and enhance the overall client experience.

 

What You Bring

• 2+ years of experience in client services, account management, customer success, or a similar client-facing role
• Exceptional written and verbal English communication skills — clear, warm, and professional
• Strong organizational and time-management skills with the ability to manage multiple clients and priorities
• Comfort working in a fully remote environment using digital collaboration tools
• A proactive mindset and a genuine desire to help others

 

Nice to Have

• Experience working in tax, accounting, or financial services
• Familiarity with CRM platforms such as HubSpot
• Experience supporting U.S. expatriate clients or working with globally distributed teams

 

Why Join Bright!Tax

• Work with purpose, helping Americans around the world navigate complex tax requirements
• Join a supportive and collaborative remote team
• Grow within a company that values learning, development, and thoughtful service
• Contribute to a client experience model that prioritizes clarity, trust, and professionalism

To apply: https://weworkremotely.com/remote-jobs/bright-tax-client-success-manager

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

What you’ll do:

• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.  This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
• Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
• Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

What we’re looking for:

• 3+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
• This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy.  This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.
• An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.
• Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
• Driven, high emotional intelligence, and strong priority management skills

Strongly Preferred:

• Previous early-stage startup experience
• Passion for technology & cybersecurity
• Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

Compensation: up to $130,000 base salary + bonus

If your experience is close but doesn’t fulfill all requirements, please apply . Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

As a Pooled Customer Success Manager, you will be at the forefront of shaping how we manage and support customers within our SMB segment. In this collaborative team environment, you’ll focus on key activities across the customer lifecycle to drive adoption, retention, and satisfaction. Rather than managing a traditional book of business, you’ll contribute to shared team goals, embracing a task-oriented and process-driven approach to ensure success and renew business.

What you’ll do:

• Lead critical activities such as onboarding, escalations, training resource delivery, risk mitigation, and renewals for a shared customer book of business
• Handle customer cases assigned via a round-robin system, ensuring timely responses and resolution while maintaining high-quality outcomes
• Proactively share relevant resources and insights to help customers maximize value and engagement and help mitigate risk
• Leverage tools like Salesforce to manage and prioritize tasks, ensuring no cases are overlooked and all workflows are documented effectively
• Partner with cross-functional teams, including Customer Support, Accounts Receivable, and Marketing, to align on customer goals and provide holistic support
• Share feedback and contribute to refining processes to enhance team efficiency and scalability
• Maintain accurate renewal and opportunity data in team dashboards to support retention and upsell opportunities as well as maintaining a clean and updated Dashboard of daily tasks and cases

How success will be measured in this role:

• Manage high volume of customer cases achieving KPIs like time to close and risk mitigation
• Contribute to team retention goals including GRR and NRR
• Provide ideas and feedback to streamline processes and improve workflows
• Demonstrate adaptability and responsiveness in a dynamic environment

If the details below describe you, you could be a great fit for this role:

• 1+ years in a customer-facing role such as customer success, support, service or sales, preferably in a B2B SaaS environment
• Proven ability to manage high volumes of tasks or customers while staying organized and efficient
• Experience using CRMs like Salesforce and automation tools to streamline work.
• Exceptional prioritization and time management skills
• Strong, empathetic communication, with an understanding of SMB customers’ unique challenges
• Positive, collaborative mindset, with the ability to navigate ambiguity and adapt to change
• Commitment to quality, even when performing repetitive tasks
• Familiarity with sales processes or identifying upsell opportunities
• Knowledge of tools like Marketo, Outreach, or similar platforms
• Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Interview Overview

Below you’ll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Skills assessment (2 hours max)
• Peer interviews with several team members
• Final call(s) with executive team member(s)

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

In the US, the base salary for this role is between $55,000 - $60,000 with $70,000+ in on target earnings. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)

Transparent & Fair Compensation

• Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities

Health & Wellness

• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24⁄7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription

Time Off & Family Benefits

• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave

Learning and Development

• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development

Inclusive, Customer-First Culture

• Commitment to equity and valuing diverse perspectives
• Agile, founder-led company focused on collaboration and innovation
• Trusted by 3,000+ companies worldwide

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

#LI-Remote

Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.

Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to legal@muckrack.com.