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🌍 Join a Global Leader in Medical Insurance

Become Our New Case Manager at IMG

💷 Salary: £25,000 – £26,500 per year

Do you thrive in fast‑paced environments where you can make a real difference in people’s lives?

Are you empathetic, organised, and confident communicating with individuals from all walks of life?

If so, you could be the Case Manager we’re looking for.

In this role, you’ll coordinate medical care and assistance for insured clients worldwide. Whether helping someone access treatment abroad or arranging a safe journey home, you’ll ensure each case is handled with compassion, urgency, and professionalism.

🌟 What You’ll Do

Support Clients with Compassion

• Assist insured clients with medical coordination, handling losses, or arranging repatriation.
• Deliver exceptional customer service to clients, relatives, and internal teams.
• Respond to enquiries with empathy, clarity, and professionalism.

Coordinate Medical Care & Logistics

• Work closely with our Medical Department to ensure appropriate treatment.
• Obtain medical reports, arrange medical care, and facilitate authorisations.
• Manage all logistics relating to client movement and welfare.

Ensure Accurate Case Management

• Document all interactions clearly and accurately.
• Conduct frequent case reviews to ensure compliance and quality.
• Close cases with accurate final reserves and ensure all key information is captured early.

Collaborate & Lead Within the Team

• Act as the initial escalation point for Case Administrators.
• Support, guide, and oversee ongoing case work.
• Liaise directly with clients regarding updates or concerns.
• Escalate VIP, press-sensitive, contentious, or high‑risk cases to management.

Deliver Operational Excellence

• Meet SLA targets, KPIs, and internal service standards.
• Identify system issues or improvement opportunities.
• Support the wider Operations Department in achieving goals.
• Take on additional tasks as assigned by leadership.

🧠 What You Bring

Essential Skills

• Fluent spoken and written English
• Customer service experience (any sector)
• Clear, professional communication skills
• Ability to remain empathetic and composed in challenging situations

Preferred Skills

• Proficiency in Microsoft Word & Outlook
• Strong organisational and prioritisation skills
• Ability to work under pressure in a close‑knit team
• Additional languages (a strong advantage)

🌟 Why You’ll Love Working With Us

• A meaningful role helping people during vulnerable moments
• Supportive, collaborative Operations Team
• Career development opportunities in global medical assistance
• A culture built on care, professionalism, and service excellence

🕒 Shift Pattern

This is a 24⁄7 operation, with shifts between 08:00–20:30.

• 7.5‑hour shifts (37.5 hours per week)
• 1‑hour unpaid lunch
• Weekend rotation: typically 1 in every 3 weekends

🎁 What We Offer

• Hybrid working options
• Internal promotion pathways
• Diverse & inclusive workplace
• Birthday day off + Christmas Eve off
• 22 days holiday [FTE -DEPENDS ON SHIFT PATTERN] + 8 bank holidays (increasing to 30 days with tenure)
• Summer & Christmas parties
• Surprise rewards (yes… even Beyoncé tickets!)
• Employee of the Month & Year awards
• 2 paid volunteer days per year

🚀 Ready to Build a Career with Purpose?

If you’re compassionate, detail‑oriented, and motivated by helping others, this is your chance to join a global organisation where your work truly matters.

Apply today and make a real impact — one case at a time.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

This position’s designated to the afternoon shift running between 15:00 and 23:00 local time. Please note that we’re following hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week,

The Basics:

At Tanium, our Technical Support Engineer (TSE) fulfills a necessary role in our organization to serve our customers by resolving technical issues, educating customers, helping them in difficult situations and contributing to overall Solution quality. With a primary focus on customer satisfaction, Technical Support Engineers work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Global Support Manager.

As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical and troubleshooting skills while building new ones, especially those centered around Tanium and artificial intelligence infused tools.

What You’ll Do:

Assist customers by:

• Triaging inbound support cases
• Solving customer support cases
• Collaborating with other Support Engineers to assist with their assigned cases
• Sharing knowledge (education)

Improve customer experience by:

• Documenting best practices (creating Knowledge Base)
• Tracking activity, documenting root cause, and reporting
• Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
• Testing Tanium and providing feedback and enhancement suggestions to the Engineering teams to positively impact Product evolution

We’re Looking For:

Education

• Associates degree or equivalent experience required
• BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills

Must Haves:

• 3+ years into their career field with solid technical skills in one or more areas of IT administration, operating systems, endpoint management, networking, security, IT operations, scripting, and/or programming.
• Ability to master new concepts and technologies
• Problem solving & troubleshooting; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
• Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; able to participate in projects and follow technical support procedures only requiring help on more complex initiatives or issues.
• Team player; experienced sharing responsibilities with others and working towards common goal
• Integrity; always focused on doing the right thing; being a role model for others
• Good command of English language in speaking and writing

Good to Have:

• Prior experience supporting customers
• Previous exposure to Tanium
• Familiarity with AI tools

About Tanium

Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company’s autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.

To learn how Tanium delivers Autonomous IT for unstoppable business, visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Customer Success Executive (Full-Time)About the RoleWe are looking for a Customer Success Executive (CSE) to support our customers and ensure smooth coordination across projects.

Job Description

Behind every successful investment journey is technology that simply works. At AJ Bell, our “Feel Good Investing” philosophy is built on trust, innovation and exceptional service. We’re looking for a proactive 2nd Line Support Engineer to help keep our business running smoothly, supporting colleagues across the organisation and playing a key role in delivering the reliable technology experiences our customers expect.

Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team.

What does the job involve?

• Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools
• Identifying areas for improvement within Service Delivery Team via automation and standardisation
• Help to plan and execute project work within Technology Services
• Maintain documentation and educate the Service Desk in IT Best Practise and more complex technologies
• Take ownership of technical problems and see through to resolution even when passed to third parties.
• Liaising with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls.
• Install, maintain, and support new applications.
• Review services, application delivery, and patching processes.
• Administer backup and restore operations.
• Collaborate with various business and technical teams to enhance overall service delivery.
• Ensure that all duties are carried out with the aim of protecting customers and improving customer experience.
• Supporting and enabling the business to achieve its regulatory requirements, including consumer duty.

Competence, Knowledge and Skills

• Excellent customer service and communication skills, with the ability to explain technical issues to non-technical customers.
• Extended administration and troubleshooting experience of the following systems: Entra/Active Directory, Windows 11, Group Policy, MS Exchange, SharePoint, Office 365 and Jira.
• Automation through use of PowerShell, coding and APIs,
• Knowledge and interest in automation software i.e., Jenkins, AdTempus etc.
• Excellent problem-solving and analytical skills, evident via work experience or technical qualifications.
• An active knowledge of information technology, and a passion for keeping up to date with the latest technologies.
• Desire to learn new skills and progress professionally.
• Ability to work under own initiative as well as part of a team.
• Ability to quickly learn and adapt to new systems and technologies, ensuring minimal disruption to service delivery and maintaining high levels of productivity.
• Experience in troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues. Proficiency in Windows Server and Windows 10⁄11.
• Incident and problem management experience, provide effective solutions and workarounds to incidents and problems.
• Capability to prioritise and manage multiple open cases and small projects simultaneously.
• Solid understanding of network infrastructure and protocols. Experience with network troubleshooting tools.
• Experience with backup and recovery solutions and strategies.
• Basic knowledge of database management systems (SQL, MySQL).
• Strong experience with cloud services, including cloud migration projects.
• Knowledge of ITIL best practices and experience in an ITIL-based environment.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you’re looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We’re one of the UK’s fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.

Our operational teams play an important part in that experience. When trades settle accurately, money and investments move smoothly and issues are resolved quickly, customers can manage their investments with greater confidence.

We’re proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK’s Best 100 Companies to Work For. It’s recognition we’re proud of and a reflection of the supportive and collaborative culture we strive to create for our people.

What we offer

• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model which will require you to be in the office a minimum of 50% of your working time.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

Your application, reviewed by people

We believe great hiring starts with people. That’s why every application is reviewed by a member of our Recruitment team, rather than screened by AI. It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

Job Description

Behind every successful investment journey is technology that simply works. At AJ Bell, our “Feel Good Investing” philosophy is built on trust, innovation and exceptional service. We’re looking for a proactive 2nd Line Support Engineer to help keep our business running smoothly, supporting colleagues across the organisation and playing a key role in delivering the reliable technology experiences our customers expect.

Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team.

What does the job involve?

• Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools
• Identifying areas for improvement within Service Delivery Team via automation and standardisation
• Help to plan and execute project work within Technology Services
• Maintain documentation and educate the Service Desk in IT Best Practise and more complex technologies
• Take ownership of technical problems and see through to resolution even when passed to third parties.
• Liaising with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls.
• Install, maintain, and support new applications.
• Review services, application delivery, and patching processes.
• Administer backup and restore operations.
• Collaborate with various business and technical teams to enhance overall service delivery.
• Ensure that all duties are carried out with the aim of protecting customers and improving customer experience.
• Supporting and enabling the business to achieve its regulatory requirements, including consumer duty.

Competence, Knowledge and Skills

• Excellent customer service and communication skills, with the ability to explain technical issues to non-technical customers.
• Extended administration and troubleshooting experience of the following systems: Entra/Active Directory, Windows 11, Group Policy, MS Exchange, SharePoint, Office 365 and Jira.
• Automation through use of PowerShell, coding and APIs,
• Knowledge and interest in automation software i.e., Jenkins, AdTempus etc.
• Excellent problem-solving and analytical skills, evident via work experience or technical qualifications.
• An active knowledge of information technology, and a passion for keeping up to date with the latest technologies.
• Desire to learn new skills and progress professionally.
• Ability to work under own initiative as well as part of a team.
• Ability to quickly learn and adapt to new systems and technologies, ensuring minimal disruption to service delivery and maintaining high levels of productivity.
• Experience in troubleshooting desktop and system problems, diagnosing, and resolving hardware/software issues. Proficiency in Windows Server and Windows 10⁄11.
• Incident and problem management experience, provide effective solutions and workarounds to incidents and problems.
• Capability to prioritise and manage multiple open cases and small projects simultaneously.
• Solid understanding of network infrastructure and protocols. Experience with network troubleshooting tools.
• Experience with backup and recovery solutions and strategies.
• Basic knowledge of database management systems (SQL, MySQL).
• Strong experience with cloud services, including cloud migration projects.
• Knowledge of ITIL best practices and experience in an ITIL-based environment.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you’re looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We’re one of the UK’s fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures.

Our operational teams play an important part in that experience. When trades settle accurately, money and investments move smoothly and issues are resolved quickly, customers can manage their investments with greater confidence.

We’re proud to be recognised as a Great Place to Work® for the past two years, building on six consecutive years as one of the UK’s Best 100 Companies to Work For. It’s recognition we’re proud of and a reflection of the supportive and collaborative culture we strive to create for our people.

What we offer

• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model which will require you to be in the office a minimum of 50% of your working time.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

Your application, reviewed by people

We believe great hiring starts with people. That’s why every application is reviewed by a member of our Recruitment team, rather than screened by AI. It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

At WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business...

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric...

What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to...

What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to...

We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability.

Headquarters: Remote

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. 

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. 

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox is seeking enthusiastic individuals to join our Developer Engagement Team. The ideal candidate will possess a strong focus on understanding issues and critical thinking, alongside the essential qualities required for exceptional customer support. As a contractor of this team, you will play a crucial link between Roblox and its developer community. If you're passionate about the Roblox community and eager to contribute to the success of developers, we'd love to hear from you.

You will:

• Assist in resolving creator day-to-day escalations and emergencies.
• Manage communication between Roblox staff and creators.
• Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and timely follow-up.
• Dedicate 40 hours per week with a working schedule from Saturday to Wednesday plus on-call availability throughout the week

You have:

• Strong verbal and written communication skills.
• Demonstrates endless patience and a positive attitude.
• Capable of managing time effectively.
• In-depth understanding of Roblox and the Roblox community.
• Solid knowledge of the technical aspects of Roblox Studio.
• Experience developing on Roblox and/or other creation platforms.

 

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual hourly rate could fall outside of this expected range. This pay range is subject to change and may be modified in the future. Please note that not all benefits on this page are applicable to this hourly position.

Hourly Pay Range$20—$25 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

To apply: https://weworkremotely.com/remote-jobs/roblox-developer-engagement-team-contract

About the RoleAs aCustomer Success Specialist, you will manage and develop relationships with your own group of international clients and help them get the most value from PRNEWS.

Work Flexibility: RemoteHelp shape the future of education and surgeon engagement.

Essa vaga é para você, que é apaixonado em fazer a diferença e resolver problemas de forma rápida e efetiva.

Headquarters: Atlanta, Georgia, United States
URL: http://www.fixdapp.com

About FIXD & AppraisalPRO:

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.

AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description:

AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.

Role

• Onboard dealership customers to AppraisalPRO and conduct initial training
• Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
• Proactively provide support by actively monitoring product usage to identify red flags
• Influence and build rapport with key decision-makers in order to become their trusted advisor
• Secure referrals to other potential dealership customers from existing customers
• Understand customer needs and pitch other AppraisalPRO products that coudl fill those needs
• Present recommendations on platform and user experience improvements to our Product and Engineering team

Requirements

Qualifications

• The ability to quickly build relationships and trust
• Excellent interpersonal skills
• Strong communicator who can present and write well, extremely responsive
• Ability to multitask and prioritize
• Passion for providing top-notch customer service

Plus

• Experience in the Franchise Dealership industry

Benefits

• Health Care Plan (Medical, Dental & Vision) for you and your family
• 401k - 5% match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks

To apply: https://weworkremotely.com/remote-jobs/fixd-automotive-client-success-manager-enterprise-accounts

Headquarters: New York, NY (Remote)

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Billing and Claims Support Representatitve to join our Customer Support team. This role would be responsible for educating clients on our billing and claims procedures, swiftly addressing escalated inquiries with empathy and accuracy. We are looking for someone who has experience providing white-glove service to our clients, ensuring they feel cared for and supported in every interaction. You'll also contribute to process improvement initiatives, recommending updates to knowledge materials and suggesting improvements to support processes, all aimed at enhancing productivity and client satisfaction. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

What You’ll Do

Client Experience

• Use internal knowledge materials + resources to educate Talkspace clients on our billing and claims procedures, and quickly and accurately respond to escalated service-related billing inquiries from existing members, including but not limited to questions related to enrollment errors, refund requests, claims adjustments, superbill requests, etc. 
• Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy, ensuring every interaction with Talkspace leaves our clients feeling cared for, understood and supported.
• Participate in non-inbound volume related department operations speciality projects aimed to further support our clients in their full journey at Talkspace, ie.
  • Charge disputes
  • Medical records request for billing records
  • Billing affidavits (written and verbal)
• Conduct outbound calls to payors, obtain member EAP authorization, and discuss claim submissions on a case by case basis.
• Draft and provide superbills to clients when requested, as needed.
• Serve as company claims SME and collaborate with internal stakeholders on billing and claims-related ad hoc projects, as assigned.
• Work closely with our Client Support team, providing status updates on known payer issues and assisting with client escalations, as needed. 
• Provide white glove service to all our members, infusing empathy and kindness in all replies, and following up with clients when necessary to ensure resolution.
• Keep up with business updates to ensure the assistance provided is accurate and up to date.
• Identify client contact reason trends and roll up any potential issues affecting a specific segment of clients to leadership daily, as needed.

Documentation + Process Improvement

• Contribute to the improvement of our department by suggesting updates to departmental knowledge materials + resources (internal knowledge base, correspondence templates).
• Recommend changes to existing support processes and/or implementation of new standard processes aimed at improving productivity, job satisfaction, and our client experience.

Team Collaboration

• Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed.
• Attend all department meetings (ie. coaching sessions, recurring 1:1s, ongoing training lessons), as scheduled.
• Maintain regular communication with your Supervisor and team, daily.

Performs other related duties as assigned.

About You 

• 2+ years experience with health insurance claims or support environment, required; preferably in a phone/email/chat support-related capacity. 
• Knowledge of Behavioral Health terminology (ie CPT Codes) and understanding of Insurance benefits ( ie: copy, coins and deductible), required.
• Knowledge of and ability to comply with PHI and HIPAA guidelines when working with sensitive material, required.
• Experience in the tele-health, tele-therapy, medical insurance industries is a plus.
• Familiarity working within payor portals, third party healthcare clearinghouses, required; Zendesk, Atlassian (Jira, Confluence) is a plus.

Bonus Points

• Experience working in a provider's office or health insurance company

Benefits 

• Comprehensive Medical, Dental and Vision plans
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The hourly rate for this role is $24.50/hr. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

To apply: https://weworkremotely.com/remote-jobs/talkspace-billing-and-claims-support-representative

About the Role LiaHia is a reverse‑recruiting agency supporting jobseekers across the U.

About AirDNA

AirDNA began with a big dream in a balmy California garage in 2015. Since then, the technology startup has grown into the leading provider of data and business intelligence for the billion-dollar travel and vacation rental industry—with offices in Denver and Barcelona.

Our self-serve MarketMinder platform eliminates guesswork and equips Airbnb hosts with smart and competitive insights needed to succeed in the ever-evolving short-term rental landscape.

We also arm enterprise clients with customized reports and in-depth dashboards to ensure they can scale and invest strategically. These customers include hundreds of top financial institutions, real estate companies, vacation rental managers, and destination marketing organizations around the world.

We track the daily performance of over 10 million Airbnb and Vrbo properties across 120,000 global markets. We also collect data from over a million partner properties. This marriage of scraped and source data, enhanced by our proprietary algorithms, makes our solutions the most accurate and comprehensive in the world.

We’re firm believers that data isn’t the destination; it’s the starting point. The launchpad. The bedrock for any future-forward business.

The AirDNA Team

At AirDNA, we’re a team of data nerds on a mission to empower our customers to smartly grow their businesses. And we’re looking for people with a broad range of experiences and perspectives, who are excited by our mission, values, and drive to change the short-term rental market. In short: Life is never boring here. And we genuinely live and breathe our company values: Happy, Hungry and Honest. People who are ready to exemplify these values are especially encouraged to apply. We invite you to apply even if you are unsure about whether you meet every single requirement in this posting. We carefully consider every application, not just those that check off all the boxes.

The Role:

Adapt is AirDNA’s dynamic pricing engine, and hosts trust it with their income. When something looks off, like a rate that makes no sense or a sync that says it worked but didn’t, our frontline Support team and AI tools handle most of it. The hardest problems come to you.

As our Product Support Specialist, you’ll be the technical bridge between Support and Engineering: the final line of defense who digs into logs, data, and code to find the real root cause before an issue ever reaches Product or Engineering. Then you’ll explain it to the host in a few clear sentences and make sure it never happens again.

This isn’t a script-reading job, and it isn’t a race to clear a queue. We won’t measure you on how fast you close tickets. We’ll celebrate you for solving problems for good. And because you’re joining a brand-new pod, you’ll help write the playbook for everyone who comes after you.

This is a full-time, long-term contractor role. It’s fully remote and open to candidates based in Latin America or the Caribbean.

Here’s what you’ll get to do:

• Own escalations end to end. Take the technical issues frontline Support can’t solve and drive them all the way to resolution, escalating to Engineering only when it truly needs an engineer.
• Play detective. Diagnose pricing and sync issues by reproducing the problem, forming a hypothesis, and isolating the cause (PMS connection, comp set, host override, or market shift).
• Dig into the back end. Use SQL, logs, analytics reports, and existing code to pull the data and confirm what actually happened.
• Make the algorithm make sense. Explain why Adapt did what it did in a few plain sentences, a short screen recording, or a quick call that a host can act on.
• Turn every repeat ticket into an asset. Write help-center articles, in-app guidance, and content for the Adapt AI agent so the next host never has to ask.
• Be Product’s eyes and ears. Share weekly escalation themes, grouped by host type and portfolio size, and follow fixes all the way to shipped.
• Protect our hosts. Spot at-risk accounts early and loop in Revenue Management before a frustrated host walks away.
• Build the playbook. Create the SOPs, macros, and escalation paths that set the quality bar for everyone who joins the pod after you.

Here’s what you’ll need to be successful:

• 2+ years in technical support, SaaS product support, or another analytical, customer-facing role. Tier 2 support folks ready to level up, we’re looking at you!
• SQL proficiency. You can write queries against a live database to find what you need.
• Working knowledge of Python. You’re comfortable reading existing code and working with datasets. You don’t need to be a developer.
• Hands-on experience with APIs and log analysis.
• Strong quantitative reasoning. Percentages, averages, and rates are second nature, and you spot a number that can’t possibly be right.
• Structured problem-solving. You break a vague complaint into a testable hypothesis instead of guessing.
• A gift for translating tech into plain language. You can explain to a non-technical host why their rates look different than they expected, clearly, warmly, and in just a few sentences.
• Excellent verbal and written English.
• Composure with frustrated customers, and the honesty to own a mistake without over-promising a fix.
• Follow-through. You close loops without being chased.
• Willingness to work hours that overlap with US Eastern and European business time.
• Bonus points for: familiarity with webhooks; support tools like Intercom or Zendesk; experience with short-term rental pricing or property management tools (PriceLabs, Wheelhouse, Beyond, Guesty, Hostaway); a hospitality or revenue management background; or a knack for using AI to automate your own repetitive work. You don’t need to know how a pricing engine works on day one. We’ll teach you!

Here’s what you can expect from us:

• Competitive salary
• Eligible for annual bonus
• Take time off when you need it
• Continuing education stipend
• Individual growth plan to progress in the role
• Talented international team and a vibrant work environment
• Language lessons with Yolk Academy (GR-SP-IT-FR)
• Fully remote work from anywhere in Latin America or the Caribbean
• A ground-floor seat on a brand-new pod, with real ownership from day one

Hiring Process:

• First stage: Interview with the People Team at AirDNA (Online - 30 min)
• Second stage: Technical take-home assessment (SQL exercises against a live database + Python exercises using a sample dataset, completed on your own time)
• Final stage: Technical panel interview with the Hiring Manager and team (Online - 60 min)

$26,000 - $33,000 a year

Base compensation range: $26,000 to $33,000 USD per year, plus eligibility for an annual discretionary bonus (target 5%).

The AirDNA Team

We’re a tight-knit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. We’re risk takers. We care about each other and lend helping hands all day, every day.

At AirDNA, we believe that a diverse team is a key part of building a great company. If you want to work with us, we want to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

AirDNA seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement.

We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please email [email protected]. Please allow for 24 hours to process your request.

By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

WinTech is seeking an experienced professional to join our team as aProAdminTesting & Client Support Specialist.

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

The Field Support Specialist provides remote technical and operational support for field resources. The role coordinates installation activity, troubleshoot issues remotely, maintains accurate service documentation.

What You’ll Do:

• Schedule field resources with 3rd party dispatch vendors
• Serve as internal point of contact and provide consistent, prompt, and high-quality support through phone, email, video, and service-management tools.
• Support field resources during installations by clarifying requirements, reviewing information, and coordinating next steps.
• Use remote diagnostic tools and available documentation to troubleshoot hardware, software, network, configuration, and installation-related issues.
• Set clear expectations and provide timely updates on progress, risks, and next steps.
• Coordinate with field resources, and other internal teams to keep tasks and projects on schedule and aligned with requirements.
• Complete accurate service reports, document troubleshooting activity and resolutions.

Experience We’re Looking For:

• At least 2-3 years of experience in technical customer success, implementation coordination, remote technical support, service coordination, or a comparable customer-facing technical role. Experience in a UCaaS or customer-service call-center environment is preferred.
• Fluency in French, specifically Quebec French (Québécois).
• Strong technical aptitude and the ability to learn new hardware, software, and work processes.
• Ability to use digital tools, including AI-assisted tools, to improve day-to-day productivity and work quality.
• Working knowledge of inside or premises wiring, structured cabling, low-voltage wiring, telecommunications installations, or network cabling sufficient to support customers and field resources remotely.
• Project coordination and client-management experience.

What We Offer:

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• GRSP including employer match
• Employee Stock Purchase Plan
• Unlimited paid time offas well as corporate holidays observed

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.

The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

Canada Pay Range

$65,000—$80,000 CAD