SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

The Senior Digital Customer Success Program Manager owns the strategy and execution of SpyCloud’s digital-first customer success motion for the digital customer segment. This role is equal parts builder and practitioner: you’ll help design and continuously improve the scalable engagement model (automation, lifecycle sequences, in-app/email touchpoints) that lets us deliver high-quality CS at scale, while also directly managing a book of accounts within that segment to stay close to the customer experience you’re building for. This is a hybrid strategy/execution role for someone who wants to work together to build a program, not just inherit one.

What You’ll Do:

Program Build & Strategy:

• Work with the Director of CS, CS Ops, and Post Sale enablement to design, launch, and iterate on the digital CS engagement model for the digital customer segment, including lifecycle stages, triggers, and automation sequences (onboarding through renewal risk escalation).
• Own and evolve the Outreach playbook and sequence library for the digital customer segment; continuously test and refine based on performance data.
• Define and monitor capacity/utilization benchmarks for the digital segment, partnering with CS leadership on scaling triggers.

Account Management:

• Manage the digital customer segment, working with the Renewals team and Technical Account Managers, and Account Executives to own renewal, adoption, and expansion outcomes.
• Serve as the named point of contact for a defined set of customers, blending high-touch judgment with digital-first tools.

Cross-Functional Collaboration:

• Partner with CS Ops/RevOps to build and maintain reporting on program health (engagement rates, coverage, save rates, NRR/GRR contribution).
• Work with Enablement and Product Success to keep content, sequences, and playbooks aligned with product changes and customer needs.
• Provide feedback from the account-management side to continuously sharpen the program.
• Revenue Growth:
  • Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
  • Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts.

Customer Engagement:

• Monitor customer health signals across the digital segment book and intervene proactively where risk is flagged.
• Balance efficiency (scale, automation) with genuine customer experience quality.

Reporting & Optimization:

• Report on program performance and account health to CS leadership.

• Identify where the digital model needs a human escalation path vs. where automation is working.

• Value Articulation:

  • Effectively articulate value propositions, create interest, and generate excitement through customer presentations.

Customer Satisfaction:

• Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction.
• Inform and report account status to Senior and Exec staff.

Strategic Solutions:

• Identify creative solutions for the Digital Customer Success Model
• Inspire others within the organization.

Requirements:

• Skills and Competencies:

  • Self-starter comfortable operating without a fully built playbook — this role builds the playbook.
  • Strong interest in AI tools including Claude and ChatGPT.
  • Comfortable both designing process/systems AND doing hands-on account work — this is not a pure strategy role.
  • Proficient in both oral and written communication, able to tailor message format and content to specific audiences.
  • Strong analytical skills — comfortable with utilization/capacity data, engagement metrics, and translating them into program decisions.
  • Organized enough to manage a live book of accounts while iterating on a broader program simultaneously.
  • Creative problem solver, able to accomplish goals through a variety of processes and tools.

• Experience:

• 4–7 years of Customer Success experience, ideally including exposure to digital/tech-touch or scaled CS models.

• Experience with marketing/sales automation tools (Outreach, HubSpot, or similar) for building lifecycle sequences.

• Experience working for a Software as a Service (SaaS) company.

• Cybersecurity experience is a plus, not required.

Nice to Have

• Salesforce, Outreach, and Zendesk experience is a plus.

Base Salary Range: $92,000 – $120,000

On Target Earnings (OTE): $105,800 – $138,000

OTE is reflecting base salary plus variable commission at expected performance levels. Actual earnings will vary based on individual performance.

The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year

About SpyCloud:

SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and  protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.

To learn more and see insights on your company’s exposed data, visit spycloud.com.

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud’s employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture:

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

SpyCloud’s Recruitment Policy:

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.

Compensation Transparency Policy:

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

Learn more and apply: SpyCloud Careers

SpyCloud is not sponsoring visas at this time.

For applicants residing in California, please click here to read SpyCloud’s CCPA Notice.

For applicants residing in the UK, please click here to read SpyCloud’s Employee Privacy Notice.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Experiences Supply team partners with Hosts to develop high-quality, repeatable, and commercially viable experiences aligned with Airbnb’s brand. Working cross-functionally, this team fosters human connection in the real world.

The Difference You Will Make

You will own the health, performance, and growth of the Paris Experiences market by managing a portfolio of professional host accounts. You’ll build the operational tools, processes, and frameworks needed to surface optimisation opportunities at scale — and drive host success and business growth through deep partnerships and data-informed decisions.

This role is based in Paris (hybrid, 2-3 days a week in the office), and is not eligible for relocation support.

A Typical Day

Portfolio Management

• Own a portfolio of professional host accounts across the Paris region, serving as their primary point of contact and strategic advisor
• Run regular business reviews with key partners to monitor performance, align on goals, and identify levers for growth
• Build scaled strategies that deliver results across both top-tier and long-tail accounts
• Proactively escalate cross-functional bottlenecks and maintain a deep understanding of partner integrations
• Educate hosts on major product and policy updates; translate platform changes into actionable guidance

Ops Tools & Processes

• Design and build operational tools, dashboards, and workflows to monitor portfolio health and flag underperforming accounts
• Develop repeatable processes for identifying and executing on optimisation opportunities (pricing, quality, content, scheduling)
• Create frameworks to prioritise interventions based on impact and scale
• Document and improve standard operating procedures to drive consistency and efficiency across the team

Quality, Insights & Optimisation

• Use data to identify performance gaps and growth opportunities across your portfolio
• Audit supply quality in the field; develop and implement improvement plans
• Become the go-to expert on Paris market dynamics, local trends, and competitive context
• Partner cross-functionally with Product, Comms, Policy, and Support to resolve systemic issues and drive long-term host and guest success

Demand & Representation

• Represent Airbnb in external meetings and strategic relationships with professional hosts
• Attend and represent the brand at industry events and conferences in France and Europe

Your Expertise

• 8+ years of experience in account management, partner success, or market operations
• Fluency in French (native/bilingual) and English required
• 2+ years in hospitality, travel, or a marketplace business a plus
• Strong portfolio management skills, with a proven ability to drive growth and optimisation across a book of business
• Experience building or improving operational processes, dashboards, or workflows to manage performance at scale
• Excellent communication and presentation skills
• Strong quantitative skills, with comfort applying data day-to-day to prioritise and act
• High proficiency with CRM tools (Salesforce a plus); experience with analytics or BI tools
• Thrives amid changing priorities and deadlines; a cross-functional collaborator who operates at both strategic and tactical levels; a resourceful self-starter
• Willingness to travel to assigned markets as needed
• Passion for Airbnb, travel, and the sharing economy

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We’ll Take Care of You:

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.

France Annual Pay Range

€74.000—€92.000 EUR

THE COMPANY

Future Beauty Brands is an entrepreneurial, privately held / private equity backed company that creates and distributes strong brands of makeup tools, body care accessories and skincare brands in over 90 countries. Our 70+ year old company is a high-growth, beauty business with a focus on exceptional quality products at affordable prices developed through innovation and on-trend design. Future Beauty Brands has a very fast paced culture, with the senior management team coming from major CPG companies and having strong records of growing businesses.

JOB TITLE: National Account Manager Drug/Sephora

DEPT/LOCATION: US Sales/Hybrid

REPORTS TO: Senior Sales Director - Beauty

Key Internal Relationships: Trade Marketing, Operations, Purchasing, Marketing and Product Development

Key External Relationships: Category Managers, DMM, buyer/replenishment, marketing

JOB PURPOSE:

National Account Manager for a number of strategic customers that develops, plans and executes both brand and customer goals in a jointly profitable outcome:

• Owning and hitting/exceeding annual sales targets within assigned territory and accounts.
• Developing and executing strategic plan to achieve sales targets and expand our customer base.
• Building and maintaining strong, long-lasting customer and internal relationships.
• Managing and developing team to deliver on corporate strategic goals and develop talent within team.

ESSENTIAL FUNCTIONS:

• Exceed sales budget targets by developing and executing a strategic customer plan that includes: expanding distribution, launching innovation, executing a measured promotional plan and pivoting when appropriate.
• Grow P&L contribution by growing top line sales, reducing operational costs and maximizing ROI on trade/markdown spend.
• Increase share of brands by expanding into new markets or customers, replacing competitive brands in existing retailers and creating a beauty statement within each category.
• Create an award-winning team with direct oversight of brokers and working directly with retailers.
• Maintain accurate weekly S&OP forecasts by customer or region by reporting on-time sku movement, layering in promotional influence and understanding customer current weeks of supply.
• Develop, maintain and create customer or regional reporting for both internal and external use: examples are not limited to weekly POS, syndicated dates analytics, NPD performance tracking, holiday sell-through and Adhoc analysis.
• Lead internal planning and execute plans by creating, evaluating and managing profitable/strategic opportunity briefs and promotional plans.
• Predict the needs of the audience for sales/customer meetings by understanding the customers needs and requirements, combining internal goals, setting cadence to productive meetings and following up with concise actions.

QUALIFICATIONS:

• Minimum 3-5 years sales experience of calling on national accounts
• Broker management experience required
• Track record of setting, measuring and achieving goals
• BA/BS required
• Self-motivated and highly driven
• Strong Presentation skills
• Strong computer skills

THE COMPANY

Future Beauty Brands is an entrepreneurial, privately held / private equity backed company that creates and distributes strong brands of makeup tools, body care accessories and skincare brands in over 90 countries. Our 70+ year old company is a high-growth, beauty business with a focus on exceptional quality products at affordable prices developed through innovation and on-trend design. Future Beauty Brands has a very fast paced culture, with the senior management team coming from major CPG companies and having strong records of growing businesses.

JOB TITLE: National Account Manager Drug/Sephora

DEPT/LOCATION: US Sales/Hybrid

REPORTS TO: Senior Sales Director - Beauty

Key Internal Relationships: Trade Marketing, Operations, Purchasing, Marketing and Product Development

Key External Relationships: Category Managers, DMM, buyer/replenishment, marketing

JOB PURPOSE:

National Account Manager for a number of strategic customers that develops, plans and executes both brand and customer goals in a jointly profitable outcome:

• Owning and hitting/exceeding annual sales targets within assigned territory and accounts.
• Developing and executing strategic plan to achieve sales targets and expand our customer base.
• Building and maintaining strong, long-lasting customer and internal relationships.
• Managing and developing team to deliver on corporate strategic goals and develop talent within team.

ESSENTIAL FUNCTIONS:

• Exceed sales budget targets by developing and executing a strategic customer plan that includes: expanding distribution, launching innovation, executing a measured promotional plan and pivoting when appropriate.
• Grow P&L contribution by growing top line sales, reducing operational costs and maximizing ROI on trade/markdown spend.
• Increase share of brands by expanding into new markets or customers, replacing competitive brands in existing retailers and creating a beauty statement within each category.
• Create an award-winning team with direct oversight of brokers and working directly with retailers.
• Maintain accurate weekly S&OP forecasts by customer or region by reporting on-time sku movement, layering in promotional influence and understanding customer current weeks of supply.
• Develop, maintain and create customer or regional reporting for both internal and external use: examples are not limited to weekly POS, syndicated dates analytics, NPD performance tracking, holiday sell-through and Adhoc analysis.
• Lead internal planning and execute plans by creating, evaluating and managing profitable/strategic opportunity briefs and promotional plans.
• Predict the needs of the audience for sales/customer meetings by understanding the customers needs and requirements, combining internal goals, setting cadence to productive meetings and following up with concise actions.

QUALIFICATIONS:

• Minimum 3-5 years sales experience of calling on national accounts
• Broker management experience required
• Track record of setting, measuring and achieving goals
• BA/BS required
• Self-motivated and highly driven
• Strong Presentation skills
• Strong computer skills

THE COMPANY

Future Beauty Brands is an entrepreneurial, privately held / private equity backed company that creates and distributes strong brands of makeup tools, body care accessories and skincare brands in over 90 countries. Our 70+ year old company is a high-growth, beauty business with a focus on exceptional quality products at affordable prices developed through innovation and on-trend design. Future Beauty Brands has a very fast paced culture, with the senior management team coming from major CPG companies and having strong records of growing businesses.

JOB TITLE: National Account Manager Drug/Sephora

DEPT/LOCATION: US Sales/Hybrid

REPORTS TO: Senior Sales Director - Beauty

Key Internal Relationships: Trade Marketing, Operations, Purchasing, Marketing and Product Development

Key External Relationships: Category Managers, DMM, buyer/replenishment, marketing

JOB PURPOSE:

National Account Manager for a number of strategic customers that develops, plans and executes both brand and customer goals in a jointly profitable outcome:

• Owning and hitting/exceeding annual sales targets within assigned territory and accounts.
• Developing and executing strategic plan to achieve sales targets and expand our customer base.
• Building and maintaining strong, long-lasting customer and internal relationships.
• Managing and developing team to deliver on corporate strategic goals and develop talent within team.

ESSENTIAL FUNCTIONS:

• Exceed sales budget targets by developing and executing a strategic customer plan that includes: expanding distribution, launching innovation, executing a measured promotional plan and pivoting when appropriate.
• Grow P&L contribution by growing top line sales, reducing operational costs and maximizing ROI on trade/markdown spend.
• Increase share of brands by expanding into new markets or customers, replacing competitive brands in existing retailers and creating a beauty statement within each category.
• Create an award-winning team with direct oversight of brokers and working directly with retailers.
• Maintain accurate weekly S&OP forecasts by customer or region by reporting on-time sku movement, layering in promotional influence and understanding customer current weeks of supply.
• Develop, maintain and create customer or regional reporting for both internal and external use: examples are not limited to weekly POS, syndicated dates analytics, NPD performance tracking, holiday sell-through and Adhoc analysis.
• Lead internal planning and execute plans by creating, evaluating and managing profitable/strategic opportunity briefs and promotional plans.
• Predict the needs of the audience for sales/customer meetings by understanding the customers needs and requirements, combining internal goals, setting cadence to productive meetings and following up with concise actions.

QUALIFICATIONS:

• Minimum 3-5 years sales experience of calling on national accounts
• Broker management experience required
• Track record of setting, measuring and achieving goals
• BA/BS required
• Self-motivated and highly driven
• Strong Presentation skills
• Strong computer skills

Hi, we’re CompanyCam.

We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.

But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them!

The Role

The Senior Creative Producer is a well-rounded creative who takes a well-formed brief and delivers a finished set of assets, independently, efficiently, and at a high standard. This role goes broad instead of deep: graphic design, video, animation, web design, and light copywriting are all in the toolkit, and most of the time that toolkit is all you need. Reporting to the Senior Manager of Design Direction and receiving briefs from an assigned Creative Director, you’ll own the journey from brief intake to final delivery with minimal supervision and minimal revision cycles. You’ll bring the human creative strategy and design judgment that no tool can replicate, and use AI to accelerate, iterate, and scale that thinking into finished work.

Location: We welcome both local and remote applicants for this role. Local ( Lincoln, NE) is preferred. Candidates must permanently live and work in the U.S. to be considered.

What You’ll Do

• Produce complete, multi-format assets spanning graphic design, video, animation, web design, and copy, from briefs your assigned Creative Director sends over, with limited supervision and few revision cycles
• Work autonomously from brief to final delivery, making sound creative decisions within the brief’s parameters without needing ongoing direction
• Use AI tools to accelerate and scale production work like asset generation, format adaptation, and motion templates, freeing up your time for the creative strategy and human spark that no tool replaces
• Direct the Multimedia Producer assigned to your projects on simpler or repeatable tasks, staying focused yourself on the highest skill creative challenges
• Bring in dedicated specialists in video, web design, motion, or copy when a deliverable genuinely requires it, but default to self-sufficiency
• Read and pressure-test every brief before execution begins, surfacing gaps and creative risks before they become revision loops
• Own a substantial concurrent project portfolio, managing timelines and communicating proactively when capacity or priorities shift
• Model high creative standards and lead AI tool adoption by building and sharing production workflows that help everyone move faster

The Impact You’ll Have

At CompanyCam, your work makes a real impact. Whether you’re writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We’re building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. I n this role, you’ll drive impact by:

• Delivering finished creative work fast and independently, so your Creative Director and the broader team can focus on strategy instead of revision cycles
• Building AI-assisted production workflows that help the whole creative team scale their output without losing the human thinking that makes the work good
• Raising the bar on craft across the team, modeling what high-quality, on-brand creative looks like at CompanyCam
• Keeping every project on track, so contractors and internal teams get consistent, polished assets across every channel

What You’ll Bring

• 5 to 8 years of experience in a creative production role spanning multiple disciplines
• Demonstrated ability to work independently across at least three of the following: graphic design, video production, motion/animation, web design, copywriting
• A portfolio that shows breadth and quality, with a proven track record of taking briefs to finished deliverables with minimal revision cycles
• Working experience with AI creative tools such as Adobe Firefly, Midjourney, or RunwayML, used to accelerate real production work rather than replace creative thinking
• Experience working within a defined brand system, applying standards consistently across formats and channels
• Background in a brand, in-house creative team, or agency environment, preferred
• Bachelor’s degree in design, fine arts, multimedia, or communications, preferred
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary range is $80,000-$100,000 per year and is based on experience. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process, please email jobs@companycam.com and we’ll respond promptly. Please do not include any medical or health information in your message.

Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Role Overview

We are looking for a highly capable Senior Salesforce Engineer to design, build, and maintain scalable CRM solutions that support MongoDB’s Sales organization. This role combines strong hands-on Salesforce development, solution design, cross-functional collaboration, and a modern engineering mindset to deliver reliable, maintainable, and high-quality solutions across the core Salesforce platform.

What you’ll do

• Design, build, and maintain scalable Salesforce solutions across the core CRM platform, including custom development, automation, and integrations
• Partner with business stakeholders, program managers, and technical teams to understand requirements and translate them into secure, maintainable, and scalable technical solutions
• Own delivery across the full solution lifecycle, including design, development, testing, deployment, documentation, and production support
• Collaborate closely with globally distributed engineering teams to deliver reliable, secure, and well-governed solutions in an Agile environment
• Drive strong engineering practices across code quality, documentation, release management, and platform governance
• Identify opportunities to improve system performance, simplify architecture, reduce technical debt, and strengthen the overall Salesforce operating model
• Troubleshoot complex technical and production issues and deliver sustainable, long-term fixes
• Stay current with Salesforce platform capabilities, engineering best practices, and emerging technologies, and apply them thoughtfully to improve delivery quality
• Leverage AI-powered engineering tools such as GitHub Copilot, Agentforce, Claude Code, Cursor, and similar capabilities to improve productivity, code quality, troubleshooting and documentation, while using sound judgment around security, privacy, and responsible AI usage

Responsibilities

• Develop, test, document, and deploy high-quality Salesforce solutions aligned with business needs and engineering best practices
• Support enhancements, break/fix issues, and ongoing maintenance across Salesforce applications and related integrations
• Investigate technical and integration issues and work closely with development, operations, admin, and business teams to resolve them effectively
• Communicate clearly with stakeholders and teammates on delivery status, technical challenges, and solution options
• Manage multiple priorities effectively while ensuring high-quality and timely delivery
• Research new platform capabilities, prototypes, and engineering approaches that can improve the Salesforce ecosystem
• Provide mentorship and technical guidance to junior engineers and administrators where needed
• Build strong working relationships across teams and contribute positively to a culture of ownership, collaboration, and continuous improvement

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• 8+ years of experience in Salesforce development and enterprise application engineering
• Strong hands-on experience with Apex, Lightning Web Components (LWC), JavaScript, Flows, SOQL, APIs, and Salesforce platform customization
• Strong understanding of Salesforce architecture, governor limits, declarative automation, integration patterns, and scalable solution design
• Experience with CI/CD, deployment processes, code refactoring, and performance optimization in Salesforce environments
• Experience integrating Salesforce with enterprise systems using APIs, ETL tools, and automation platforms
• Salesforce Platform Developer II certification strongly preferred; additional certifications such as JavaScript Developer, Advanced Administrator, Application Architect, or System Architect are a plus
• Good understanding of AI-powered and agentic development tools such as Cursor, Claude Code, Agentforce, and similar platforms, with the ability to use them effectively to improve productivity, troubleshooting, documentation, and solution delivery

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s Salesforce ecosystem, business processes, and current implementations by working closely with senior engineers and stakeholders
• In 6 months, you will: Successfully deliver one or more critical Salesforce initiatives and establish yourself as a trusted technical contributor within the Sales Apps team
• In 12 months, you will: Become a go-to engineer for key Salesforce solutions, build strong cross-functional partnerships, and contribute meaningfully to the scalability, quality, and long-term evolution of the CRM platform

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 2273472449

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

This family analyses, designs, modifies, and programs software enhancements and/or new products used in local, networked, cloud-based or internet-related computer programs. Code may be used in used in commercial or end-user applications.

What You Will Do:

• Uses current programming language and technologies.
• Writes code and completes programming.
• Performs testing and debugging of applications.
• Completes documentation of procedures for installation and maintenance.
• Interacts with users to define system requirements and/or to add necessary modifications.
• Other duties as assigned.

What You Will Need:

• Bachelor’s degree or equivalent education and work experience.
• Typically 5+ years with bachelor’s or equivalent.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $86,000 – $145,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which enables organizations that depend on physical operations to harness IoT data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy.

The Marketing & Communications team is central to how Samsara wins in Mexico. We’re looking for a strategic Sr. Communications Manager to serve as the communications leader for Samsara Mexico, owning a 360-degree strategy that spans external media, paid media, internal comms, and talent brand. This role sits at the intersection of storytelling and market impact — translating Samsara’s global momentum into locally resonant narratives that elevate our brand with top-tier Mexican business and tech media, grow our executive share of voice, and connect our employees to the company’s broader journey.

This is a hybrid position open to candidates residing in Mexico. Candidates should be able to commute to our office to (Avenida Rio San Joaquin #498, Suite 303 and 304, Ampliacion Granada, Miguel Hidalgo, 11529, Mexico City, Mexico as needed.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact — helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Own and execute a 360-degree communications strategy for Samsara Mexico — spanning external media (60%), internal comms (30%), and talent brand (10%) across earned, owned, and regional LinkedIn channels, including press outreach, content programs, and executive visibility — in tight integration with the Marketing team.
• Build and maintain strong working relationships with top-tier business, technology, and trade journalists across Mexico and, where relevant, broader LatAm; serve as Samsara’s primary media contact in market.
• Develop localized story angles and pitches that connect Samsara’s global platform narrative to Mexico-specific customer wins, industry trends, and new regulations or market moments.
• Manage and evolve an editorial calendar that ensures consistent market presence and ties to global campaign priorities.
• Support crisis communications preparation and real-time response in-market, in coordination with global comms and legal.

Executive Communications

• Support communications for Samsara’s Mexico leadership, including talking points, presentations, media prep, and thought leadership content.
• Help position Mexico leaders as credible voices in the physical operations and technology space through media placements, speaking opportunities, and bylines.
• Partner with global comms to align local executive messaging with Samsara’s broader narrative.

Customer Storytelling

• Partner with customer marketing to tell compelling customer stories from Mexico-based customers across transportation, construction, logistics, and public sector.
• Leverage case studies, video testimonials, and press-ready customer narratives that can be used across media and marketing channels.
• Collaborate with customer success and sales to identify high-impact customer advocates.

Internal & Employee Communications

• Support internal communications for Mexico employees, including localized messaging around company news, product launches, and cultural moments.
• Partner with the global employee communications and talent brand teams to ensure Mexico employees feel connected to the broader Samsara story.

Program Management

• Manage agency relationships and external vendor partnerships as needed.
• Track and report on media coverage, share of voice, and program effectiveness; use data to continuously improve.
• Coordinate with marketing, legal, and product teams to support launches, campaigns, and announcements in market.

Minimum requirements for the role:

• 7+ years of experience in communications, public relations, or media strategy, with demonstrated success in the Mexican market.
• Established relationships with journalists and editors at top-tier Mexican business and tech media outlets.
• Experience leading paid strategy, including sponsorships and editorial partnerships.
• Fluency in Spanish and English (written and verbal).
• Based in Mexico.

An ideal candidate also has:

• Experience in high-growth technology, SaaS, or IoT communications.
• Track record of earning top-tier earned media coverage in outlets such as El Financiero, Expansión, Forbes México, or equivalent.
• Experience managing executive visibility programs and digital thought leadership.
• Background in both proactive media strategy and reactive issues management.
• Familiarity with internal communications best practices, including town halls and all-hands communications for a distributed workforce.

Annual Salary range (in MXN):

$1,147,500.00  -  $1,350,000.00

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform, our partner ecosystem, and the needs of our customers.

MongoDB Partner Solutions Architects are responsible for helping partners, customers, and MongoDB field teams design and build reliable, scalable, and modern applications on MongoDB. This version of the role is tailored to the partner-facing Solutions Consulting motion reflected across teams reporting to Prasad Pillalamarri and Andrew Smith, where the work centers on Partner Solutions Architecture across MongoDB’s Solutions Consulting, Partners organization.

Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success. You will work closely with partner leaders, MongoDB account teams, cloud and ecosystem partners, and customers across the India region to help create partner-led demand, shape technical strategy, and win business. You will be a trusted advisor to a wide range of users, from startups to the world’s largest enterprise IT organizations.

We are looking to speak to candidates who are based in Gurugram for our Hybrid working model.

As an ideal candidate, you will have

• Ideally 8 to 11 years of related experience in a customer-facing role, with 5 to 7 years of experience in pre-sales with enterprise software
• Minimum of 3 years of experience with modern scripting languages such as Python, Node.js, or SQL and/or popular programming languages such as Java, C#, or C/C++ in a professional capacity
• Experience designing scalable and highly available distributed systems in the cloud and on premises
• Demonstrated ability to work with customers and partners to review complex application architectures and guide modernization, migration, and innovation strategies
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts clearly to developers, architects, partner stakeholders, and executive audiences
• Ability to partner with sales teams and partner teams to drive a multi-threaded account and ecosystem strategy across India
• Working knowledge of major cloud platforms and how MongoDB Atlas integrates with hyperscaler ecosystems
• A strong understanding of partner business models, partner value propositions, and partner enablement motions
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have

• Experience selling databases and/or deploying applications with AWS, Google Cloud, or Microsoft Azure
• Experience with database programming and data models
• Experience in data engineering, modernization, or AI/ML projects
• Experience transforming legacy systems into modern, scalable, and efficient application architectures
• Understanding of popular sales methodologies or frameworks such as MEDDPICC or Command of the Message
• Experience building technical demos, workshops, reference architectures, or repeatable field assets for partner-led motions
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB

In this role, you will work on complex partner and customer opportunities where success depends on strong technical judgment, ecosystem alignment, and the ability to execute across multiple stakeholders in parallel.

Solution architecture and field partnership

• Design scalable, performant applications, systems, and infrastructure on MongoDB for partner-led and partner-influenced opportunities across the India region
• Work closely with MongoDB account teams, field SAs, cloud specialists, and partners to strengthen MongoDB’s technical value proposition for customer use cases
• Guide customers and partners through architecture reviews, design decisions, modernization patterns, and technical best practices on MongoDB Atlas
• Support proofs of concept, proofs of value, technical validations, sizing, and technical decision criteria to help advance and close opportunities
• Provide technical guidance in competitive situations and help position MongoDB effectively against alternative solutions in the market

Partner enablement and ecosystem development

• Build and maintain trusted relationships with partner architects, engineers, and technical leaders, reinforcing how MongoDB adds value within the broader ecosystem
• Support and scale partner enablement programs through workshops, bootcamps, technical sessions, certification readiness, and reusable collateral
• Help drive partner center-of-excellence strategies, joint solution development, and technical readiness within cloud, GSI, ISV, and other ecosystem partners relevant to India
• Mentor partner organizations on architecture patterns, technical operations, and best practices for building with MongoDB

Technical content, demos, and thought leadership

• Design, build, and maintain compelling technical demos, workshops, presentations, and solution blueprints that showcase MongoDB integrated with cloud-native and partner technologies
• Create and contribute to technical artifacts such as blogs, reference architectures, technical presentations, and enablement content in collaboration with partner and field teams
• Represent MongoDB at partner events, MongoDB-hosted events, developer days, webinars, executive forums, and account-based marketing programs across the region
• Act as a thought leader for modern application design, cloud architecture, AI-ready data platforms, and partner-led solution development

Sales partnership and operational excellence

• Collaborate with sales and partner teams on account planning, opportunity prioritization, technical discovery, presentations, demos, and follow-up actions across multiple opportunities in parallel
• Translate technical concepts and architecture patterns into business value for management, executives, and partner stakeholders
• Respond to technical questions from internal MongoDB teams and partners through live working sessions, Slack, and email, and serve as a regional escalation point when needed
• Maintain strong operating discipline through activity tracking, opportunity hygiene, and workload visibility in systems such as Salesforce

Innovation, feedback, and team contribution

• Gather and relay field feedback to Product, Marketing, and partner teams to improve technical assets, messaging, and product direction
• Proactively identify reusable best practices, playbooks, and assets that improve scale and consistency across the Partner Solutions Architecture organization
• Support onboarding, mentoring, and knowledge sharing across the broader Solutions Consulting and partner architecture community

What you will learn

MongoDB product suite mastery

• Core Database Server
• Atlas, including advanced services such as Atlas Search, Atlas Vector Search, Atlas Stream Processing, and related platform capabilities
• Relational Migrator and migration strategies
• Ecosystem integrations and tooling across cloud and infrastructure-as-code workflows

Market-relevant technologies

• Deep expertise in designing with hyperscaler services across AWS, Google Cloud, and Microsoft Azure
• Complementary technologies such as Apache Kafka, Kubernetes, APIs, streaming, and cloud-native services

Modern architecture design

• Best practices in microservices, event-driven systems, DevOps, cloud, security, and AI-ready application design
• Patterns for helping customers and partners modernize legacy workloads and build intelligent applications with MongoDB

Sales techniques and soft skills

• Presentations, demonstrations, whiteboarding, discovery, objection handling, and executive value articulation

Industry and ecosystem exposure

• A broad spectrum of customers, partner types, and use cases across the India region, including cloud partners, GSIs, ISVs, and strategic ecosystem motions

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID -2273473952

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Role Overview

We are looking for a highly capable Senior Salesforce Engineer to design, build, and maintain scalable CRM solutions that support MongoDB’s Sales organization. This role combines strong hands-on Salesforce development, solution design, cross-functional collaboration, and a modern engineering mindset to deliver reliable, maintainable, and high-quality solutions across the core Salesforce platform.

What you’ll do

• Design, build, and maintain scalable Salesforce solutions across the core CRM platform, including custom development, automation, and integrations
• Partner with business stakeholders, program managers, and technical teams to understand requirements and translate them into secure, maintainable, and scalable technical solutions
• Own delivery across the full solution lifecycle, including design, development, testing, deployment, documentation, and production support
• Collaborate closely with globally distributed engineering teams to deliver reliable, secure, and well-governed solutions in an Agile environment
• Drive strong engineering practices across code quality, documentation, release management, and platform governance
• Identify opportunities to improve system performance, simplify architecture, reduce technical debt, and strengthen the overall Salesforce operating model
• Troubleshoot complex technical and production issues and deliver sustainable, long-term fixes
• Stay current with Salesforce platform capabilities, engineering best practices, and emerging technologies, and apply them thoughtfully to improve delivery quality
• Leverage AI-powered engineering tools such as GitHub Copilot, Agentforce, Claude Code, Cursor, and similar capabilities to improve productivity, code quality, troubleshooting and documentation, while using sound judgment around security, privacy, and responsible AI usage

Responsibilities

• Develop, test, document, and deploy high-quality Salesforce solutions aligned with business needs and engineering best practices
• Support enhancements, break/fix issues, and ongoing maintenance across Salesforce applications and related integrations
• Investigate technical and integration issues and work closely with development, operations, admin, and business teams to resolve them effectively
• Communicate clearly with stakeholders and teammates on delivery status, technical challenges, and solution options
• Manage multiple priorities effectively while ensuring high-quality and timely delivery
• Research new platform capabilities, prototypes, and engineering approaches that can improve the Salesforce ecosystem
• Provide mentorship and technical guidance to junior engineers and administrators where needed
• Build strong working relationships across teams and contribute positively to a culture of ownership, collaboration, and continuous improvement

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• 8+ years of experience in Salesforce development and enterprise application engineering
• Strong hands-on experience with Apex, Lightning Web Components (LWC), JavaScript, Flows, SOQL, APIs, and Salesforce platform customization
• Strong understanding of Salesforce architecture, governor limits, declarative automation, integration patterns, and scalable solution design
• Experience with CI/CD, deployment processes, code refactoring, and performance optimization in Salesforce environments
• Experience integrating Salesforce with enterprise systems using APIs, ETL tools, and automation platforms
• Salesforce Platform Developer II certification strongly preferred; additional certifications such as JavaScript Developer, Advanced Administrator, Application Architect, or System Architect are a plus
• Good understanding of AI-powered and agentic development tools such as Cursor, Claude Code, Agentforce, and similar platforms, with the ability to use them effectively to improve productivity, troubleshooting, documentation, and solution delivery

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s Salesforce ecosystem, business processes, and current implementations by working closely with senior engineers and stakeholders
• In 6 months, you will: Successfully deliver one or more critical Salesforce initiatives and establish yourself as a trusted technical contributor within the Sales Apps team
• In 12 months, you will: Become a go-to engineer for key Salesforce solutions, build strong cross-functional partnerships, and contribute meaningfully to the scalability, quality, and long-term evolution of the CRM platform

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 2273472449

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which enables organizations that depend on physical operations to harness IoT data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy.

The Marketing & Communications team is central to how Samsara wins in Mexico. We’re looking for a strategic Sr. Communications Manager to serve as the communications leader for Samsara Mexico, owning a 360-degree strategy that spans external media, paid media, internal comms, and talent brand. This role sits at the intersection of storytelling and market impact — translating Samsara’s global momentum into locally resonant narratives that elevate our brand with top-tier Mexican business and tech media, grow our executive share of voice, and connect our employees to the company’s broader journey.

This is a hybrid position open to candidates residing in Mexico. Candidates should be able to commute to our office to (Avenida Rio San Joaquin #498, Suite 303 and 304, Ampliacion Granada, Miguel Hidalgo, 11529, Mexico City, Mexico as needed.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact — helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Own and execute a 360-degree communications strategy for Samsara Mexico — spanning external media (60%), internal comms (30%), and talent brand (10%) across earned, owned, and regional LinkedIn channels, including press outreach, content programs, and executive visibility — in tight integration with the Marketing team.
• Build and maintain strong working relationships with top-tier business, technology, and trade journalists across Mexico and, where relevant, broader LatAm; serve as Samsara’s primary media contact in market.
• Develop localized story angles and pitches that connect Samsara’s global platform narrative to Mexico-specific customer wins, industry trends, and new regulations or market moments.
• Manage and evolve an editorial calendar that ensures consistent market presence and ties to global campaign priorities.
• Support crisis communications preparation and real-time response in-market, in coordination with global comms and legal.

Executive Communications

• Support communications for Samsara’s Mexico leadership, including talking points, presentations, media prep, and thought leadership content.
• Help position Mexico leaders as credible voices in the physical operations and technology space through media placements, speaking opportunities, and bylines.
• Partner with global comms to align local executive messaging with Samsara’s broader narrative.

Customer Storytelling

• Partner with customer marketing to tell compelling customer stories from Mexico-based customers across transportation, construction, logistics, and public sector.
• Leverage case studies, video testimonials, and press-ready customer narratives that can be used across media and marketing channels.
• Collaborate with customer success and sales to identify high-impact customer advocates.

Internal & Employee Communications

• Support internal communications for Mexico employees, including localized messaging around company news, product launches, and cultural moments.
• Partner with the global employee communications and talent brand teams to ensure Mexico employees feel connected to the broader Samsara story.

Program Management

• Manage agency relationships and external vendor partnerships as needed.
• Track and report on media coverage, share of voice, and program effectiveness; use data to continuously improve.
• Coordinate with marketing, legal, and product teams to support launches, campaigns, and announcements in market.

Minimum requirements for the role:

• 7+ years of experience in communications, public relations, or media strategy, with demonstrated success in the Mexican market.
• Established relationships with journalists and editors at top-tier Mexican business and tech media outlets.
• Experience leading paid strategy, including sponsorships and editorial partnerships.
• Fluency in Spanish and English (written and verbal).
• Based in Mexico.

An ideal candidate also has:

• Experience in high-growth technology, SaaS, or IoT communications.
• Track record of earning top-tier earned media coverage in outlets such as El Financiero, Expansión, Forbes México, or equivalent.
• Experience managing executive visibility programs and digital thought leadership.
• Background in both proactive media strategy and reactive issues management.
• Familiarity with internal communications best practices, including town halls and all-hands communications for a distributed workforce.

Annual Salary range (in MXN):

$1,147,500.00  -  $1,350,000.00

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Headquarters: Dresden, SACHSEN, 01069, Germany
URL: http://dresden.de

Wir sind ein Eigenbetrieb innerhalb der Stadtverwaltung Dresden mit einer komplexen IT- und Geschäftsprozesslandschaft. Zur Sicherstellung der Betriebsfähigkeit unserer kritischen Geschäftsprozesse suchen wir zum nächstmöglichen Zeitpunkt eine engagierte Persönlichkeit als # ***IT-Security Manager BCM (w/m/d)*** **Chiffre:                         EB17 04/2026** **Arbeitszeit:                 Vollzeit, 39 Wochenarbeitsstunden, unbefristet                  ** **Entgeltgruppe:           EG 10** ## Was wir bieten - ein attraktives, unbefristetes Anstellungsverhältnis mit einem interessanten und anspruchsvollen Aufgabengebiet - flexible Arbeitszeiten mit Home-Office-Option und eine familienfreundliche Ausrichtung - tarifliches Entgelt plus Jahressonderzahlung - 30 Tage Erholungsurlaub bei einer 5-Tage-Woche im Kalenderjahr - geringe bis keine Reisetätigkeit - umfangreiche Qualifizierungsangebote - zahlreiche Arbeitgeberleistungen (z. B. Jobticket, Jobradleasing, Gesundheitsleistungen, Altersvorsorge) - Möglichkeit des Bildungsurlaubs - eine strukturierte Einarbeitung sowie eine positive Arbeitsatmosphäre mit hilfsbereiten Kolleg\*innen ## Das erwartet Sie  **1.       Konzeption, Aufbau und kontinuierliche Weiterentwicklung der Managementsysteme zur Sicherstellung der Informationssicherheit und Compliance der LHD** - Konzeption, Aufbau, Betrieb und kontinuierliche Weiterentwicklung eines Business-Continuity-Management-Systems (BCMS) gemäß BSI-Standard 200-4 BCM - Identifikation und Bewertung von Risiken für Geschäftsprozesse und IT-Systeme - Durchführung von Business Impact Analysen (BIA) für kritische Geschäftsprozesse - Entwicklung und Pflege von Notfall- und Wiederanlaufplänen - Zusammenarbeit mit der ISMS-Sicherheitsorganisation der LHD - Mitwirkung bei der Durchführung von Risikoanalysen (Risikomanagement) - Erstellung und Aktualisierung von organisatorischen Regelungen, insbesondere Informationssicherheitsrichtlinien - Analyse und Dokumentation von Sicherheitsvorfällen (Detailanalyse komplexer, komponenten- und systemübergreifender, technischer Fehler Zustände, sowie die Ableitung von notwendigen Maßnahmen) - Mitwirkung bei der Konzeption, Erarbeitung und Durchführung von Sensibilisierungs- und Schulungsmaßnahmen zum Thema Informationssicherheit - Monitoring: Funktions- und Performanceüberwachung und Optimierung - Entwicklung und Erhebung von Kennzahlen / Key Performance Indicators (KPI) - Dokumentation der eingeführten IT-Sicherheits-Infrastruktur - Gemeinsame Erstellung und Pflege von Betriebs-, Einsatz- und Umstellungs-Handbüchern/Konzepten und Regelungen zum Einsatz der Systeme **2.     Mitarbeit in und Leitung von Projekten bei der Konzeption und Implementierung technischen und organisatorischen Maßnahmen in Bezug auf die Informationssicherheit** - Erstellung, Kontrolle und Weiterentwicklung von (verfahrensspezifischen) Informationssicherheitskonzepten - Mitwirkung an der Erstellung von Projektvereinbarungen, Vorhabenanmeldungen und anderer Dokumente zur Unterstützung interner Betriebsabläufen **3.       Mitwirkung bei Konzeption, Aufbau und Einrichtung von IT-Sicherheitssystemen (technisch/administrativ)** - Bereitstellung, Implementation (Installation und Konfiguration), Weiterentwicklung, Administration und Monitoring **4.        Systembetreuung IT-Sicherheitssysteme** - Softwarepflege/-wartung einschließlich Vertrag-/Lizensierungsregelungen - Sicherstellung laufender Betrieb, operative Aufgaben - Konfigurationsmanagement, Customizing (Anpassung/Parametrierung) - Unterstützung Helpdesk, Second-Level-Support, Ticketbearbeitung ** ** ## Das bringen Sie mit -  Diplom (FH), Bachelor (FH und Uni), Fachwirt (VWA, BA) auf dem Gebiet der Informatik, Wirtschaftsinformatik, IT-Forensik, IT-Sicherheit, Cyber Security oder vergleichbares Gebiet Sie sollten darüber hinaus - Neben den Erfahrungen und Kenntnissen im Fachbereich Informatik auch über ein - großes Interesse für und Sensibilität gegenüber dem Bereich IT-/Cyber-/Informations-Sicherheit verfügen - Berufserfahrung in den Gebieten Informationssicherheit wäre wünschenswert - gute Kenntnisse von ITK-Technologien und -Infrastrukturen besitzen - selbständig und gewissenhaft arbeiten, konzeptionell und analytisch denken können - kommunikationsfähig, sowie teamfähig sein und kundenorientiert arbeiten, sowie die Bereitschaft zur laufenden Fortbildung mitbringen - Einblicke in das Verwaltungsrecht sind von Vorteil - Bereitschaft zur Sicherheitsüberprüfung nach Sicherheitsüberprüfungsgesetz (SÜG) **Haben wir Ihren Nerv getroffen?** Wünschen Sie sich eine umfangreiche Einarbeitung in spannende Themen und ein gutes Team, welches Sie immer unterstützt? Dann erfüllen wir womöglich ihre Anforderungen und Sie unsere? …und freuen uns sehr auf Ihre Bewerbung. Bewerben Sie sich mit Ihren vollständigen Unterlagen über unser Online-Bewerberportal. Aus Sicherheitsgründen können nur Anhänge im PDF-Format angenommen werden. Bis zum Abschluss des Auswahlverfahrens werden Ihre personenbezogenen Daten unter Beachtung der EU-Datenschutzgrundverordnung (EU-DSGVO), des Sächsischen Datenschutzgesetzes (SächsDSG) und des Sächsischen Datenschutzdurchführungsgesetzes (SächsDSDG) in maschinenlesbarer Form im Personalmanagementsystem gespeichert und ausschließlich für den Zweck dieses Verfahrens verarbeitet und genutzt. Ihre persönlichen Daten werden vertraulich behandelt und nicht an Dritte weitergegeben. Die ausführlichen Datenschutzhinweise finden Sie unter: [www.dresden.de/stellenangeboten](http://www.dresden.de/stellenangeboten)

To apply: https://weworkremotely.com/remote-jobs/eb-it-dienstleistungen-it-security-manager-bcm-m-w-d

Headquarters: Remote
URL: http://innovapptive.com

Location: This role is remote within Australia, with a preference for candidates based in or near Brisbane due to customer proximity and travel.

Travel Percentage: Travel approximately 40% - 50% to customer sites

Employment Type: Full-Time; Salaried Permanent Position

Reports To: Director, Industry 4.0 & Operational Excellence

Compensation: Base Salary, Bonus, Stock Options, Medical Allowance

Job Description

About Us

Innovapptive is a global leader for industrial connected worker solutions that brings front-line workers, back-office and assets together. The company uniquely unlocks all aspects of an enterprise's work management processes with its flagship patented no-code connected worker platform and integrated suite of apps that tightly integrate with enterprise ERP's, enterprise asset management (EAM) and asset performance management (APM) systems. The platform empowers operators, maintenance and warehouse teams to seamlessly collaborate and communicate to carry out work identification to work management workflows. Today, Innovapptive serves some of the world's largest asset intensive customers and helps them attract and retain the best talent with it's platform's end to end digital solutions to improve operational efficiencies, safety, compliance, asset uptime, and reliability. Innovapptive is headquartered in Houston, TX, with a Global Center of Excellence in Hyderabad, India and offices in Australia.

 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!.

 

Recently in May 2023 Innovapptive raised a Series B investment led by Vista Equity Partners ("Vista"), a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Existing investor Tiger Global Management also participated in the round. Vista is a leading global investment firm with more than $96 billion in assets under management as of December 31, 2022. The firm exclusively invests in enterprise software, data and technology-enabled organizations across private equity, permanent capital, credit and public equity strategies, bringing an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees.

 

The Role

The Solution Consulting Lead ANZ is a senior role within the Professional Services organization, responsible for leading solution consulting and value realization activities across Australia and New Zealand. This role will focus on driving customer success through strategic solution design, industry-aligned best practices, and measurable business outcomes enabled by Innovapptive’s Connected Worker Platform.

The successful candidate will act as a trusted advisor to key customer stakeholders, ensuring the alignment of technology solutions to business value drivers. This position requires a strong blend of industry expertise, technical acumen, and leadership capabilities to guide both customers and internal consulting teams through the full lifecycle of solution delivery and value realization.

 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: 

How You Will Make an Impact:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leadership and Strategy: Provide strategic leadership for the Solution Consulting team, aligning efforts with overall business objectives.
• Solution Consulting Practice: Develop and execute a comprehensive solution consulting strategy, best practices and playbooks to drive revenue growth and client satisfaction.
• Team Management: Lead, mentor, and inspire a high-performing team of Solution Consultants.
• Team Culture: Foster a collaborative and innovative team culture that encourages continuous learning and development.
• Client Engagement: Work closely with clients to understand their business challenges, goals and help solution consulting team develop As-Is and To-Be Process Flows
• Sales Collaboration: Collaborate with the sales team to develop compelling and differentiated solutions that meet client needs and drive the highest value and impact.
• Industry Expertise: Deep understanding of asset intensive industries such as mining, metals, oil & gas, chemicals and utilities.
• Domain Expertise: Prior exposure to enterprise asset management, plant operations, and warehouse operations is a huge plus.
• Integration Expertise: Prior experience working with SAP EAM, IM/WM/EWM, IBM Maximo and APM systems such as AspenTech or GE Meridium. Provide technical expertise and guidance on system integrations.
• “Value/ROI” Focused Solution Design Development: Oversee the creation of detailed and impactful solution designs, ensuring alignment with client requirements, industry best practices and maximizing client’s ROI.
• Solution Architecture: Provide guidance on solution architecture, design, and implementation.
• Innovapptive's Value-Based Methodology: Rapidly learn Innovapptive’s value based solution design methodology, mentor, train and instill the “Value Based Solution Design” culture among the solution consulting teams.
• Value/ROI focused Solution Design Audits: Ensure the integration of value-based principles into solution consulting processes, minimizing gaps, and emphasizing the delivery of measurable value to clients.
• Collaboration with Cross-Functional Teams: Collaborate with other departments, including sales, product development, and product management, to ensure on-time and high-quality solution delivery to the customer.
• Pre-Sales and Customer Success Collaboration: Act as a liaison between Solution Consulting and Pre-Sales to drive alignment between sales, delivery and customer success.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to minimize solution design gaps, defect leakage, QA processes to measure the effectiveness, quality,  and success of the Solution Consulting team.
• Travel and Training: Travel 40% - 50% of the times at the customer sites for conducting design workshops and training
• Change Request Management: Oversee and coordinate the review, assessment, and execution of client change requests, ensuring alignment with project goals and budgets while minimizing disruptions.
• Timeline Management: Develop and maintain detailed deliverables timelines, ensuring deliverables are met on schedule and resources are effectively allocated. Proactively identify and mitigate risks to project milestones.
• Other duties as assigned.

What You Bring to the Team:

• Must be authorized to work in Australia for any employer without sponsorship.
• Bachelor’s degree in Engineering or Applied Science, or equivalent combination of education and relevant experience in asset-intensive industries is required.
• 5+ years of proven experience in a leadership role within Solution Consulting or a related field is required.
• 5+ years of strong understanding of industry-specific solutions and services. (i.e. O&G, Energy and Utilities, Manufacturing and Mining or similar industries)
• 5+ years of experience serving as a delivery/workstream lead, coordinating cross-functional contributors and driving outcomes through collaboration and influence.
• 2-3 years of prior experience working with SAP, IBM Maximo and/or APM systems is required.
• Experience implementing value-based methodologies, particularly Innovapptive's Value-Based Methodology.
• Strong experience of developing As-Is, To-Be processes and developing team competencies is required.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Track record of successfully leading teams and driving business growth.
• Experience implementing value-based methodologies, particularly Innovapptive's Value-Based Methodology.
• Bachelor’s degree in engineering or science; Master's degree preferred.

By applying, you consent to the processing of your personal data in accordance with Innovapptive’s Privacy Policy.

 

Innovapptive does not accept and will not review unsolicited resumes from search firms.

To apply: https://weworkremotely.com/remote-jobs/innovapptive-solution-consulting-lead

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

We are looking to speak to candidates who are based in Austin, Texas for our hybrid working model.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization’s collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2273493027

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$97,000—$190,000 USD

MongoDB Technical Services Engineers for Named Accounts, as part of the Premium Services team within Technical Services, will use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.

They are experts in one or more components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

We’re looking to speak with candidates based in San Francisco or Palo Alto for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use cases. In Technical Services, it’s our job to help these people.

You’ll be primarily working alongside a handful of our largest enterprise customers - building a relationship, intimately guiding their use of MongoDB products and services, coordinating the resolution of their complex issues, - answering questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices for running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs, - interfacing with our product management and development teams on their behalf.

What you need

You should have 7+ years of database industry experience deploying and managing operational production databases at scale, both on premise and in the cloud. We encourage you to apply even if you’ve never used MongoDB before. We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

It’s crucial for every candidate to check off at least 50% of these boxes:

• Experience building and maintaining complex, mission-critical production database systems

  • Monitoring and Alerting
  • Backup and Recovery
  • Security
  • Data modeling and schema design
  • Performance tuning
  • Solutions architecture

• Understanding of and experience with Cloud architectures, specifically: Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS)

• Customer management - passionate about being in a customer-facing technical role, showcasing ownership of technical success, and prioritizing customer work

• Stakeholder management - experienced in communicating effectively and in a timely manner with various stakeholders on matters important to them internally and externally, influencing decisions, and calibrating communication style for different audiences

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)

• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching

• Experience analyzing issues holistically, from the application tier, through the database, down to the storage

• Genuine desire to help people

• Ability to think on your feet, remain calm under pressure, and solve problems in real-time

• Able to read code, with basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.

• Desire and ability to rapidly learn a wide variety of new technical skills

• Strong teamwork

  • Willingness and ability to get help from team members when required, and the good judgment to know when to seek help
  • Ability to work independently as well as cross-functionally to ensure customer needs are being met

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• Within 6-12 months, you will be a part of the Premium Services team within Technical Services and you will be expected to be the primary point of contact for customers and be managing their MongoDB needs independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 2273485607

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$90,000—$176,000 USD

Join the elite team at QDSS, where our engineers are at the forefront of developing cutting-edge Aerospace, Defense, Space, and Medical Device products. Your work will make a real impact, contributing to the core of engineering solutions that drive technological advancements.

Quest Defense Systems & Solutions is seeking a Senior Embedded Platform / Multicore Software Engineer to support the development and modernization of platform software for advanced avionics display systems. This role will focus on low-level real-time software development, multicore processor architecture, deterministic execution, shared resource management, and system performance within safety-critical embedded environments.

The ideal candidate will bring extensive experience developing embedded platform software in Real-Time Operating System (RTOS) environments, along with a deep understanding of multicore processors, cache and memory architecture, resource isolation, and performance analysis. This individual will collaborate with graphics, systems, hardware, and software engineering teams to analyze system behavior, address shared-resource interference, and optimize execution across CPUs, GPUs, memory, I/O, and other integrated hardware resources.

Experience working within DO-178B/C development and certification environments is required. Practical experience with DEOS RTOS is highly preferred, although candidates with strong low-level development experience using comparable safety-critical RTOS platforms may also be considered.

Hybrid work in Phoenix, AZ is preferred; however, qualified remote candidates will be considered. U.S. Citizenship or U.S. Permanent Resident status is required.

Key Responsibilities:

• Design, develop, integrate, and maintain platform software for safety-critical embedded systems operating in real-time environments.
• Develop and optimize software solutions supporting multicore processor architectures and deterministic system behavior.
• Analyze and mitigate performance impacts caused by shared hardware resources, including processors, memory subsystems, GPUs, I/O devices, FPGAs, and storage devices.
• Evaluate and optimize cache utilization, memory access patterns, resource isolation strategies, and system-level performance.
• Perform Worst-Case Execution Time (WCET) analysis and support deterministic execution requirements for safety-critical applications.
• Develop and implement strategies for cache partitioning, resource allocation, and performance isolation within multicore environments.
• Support RTOS configuration, integration, optimization, and troubleshooting activities, with an emphasis on safety-critical embedded platforms.
• Collaborate with graphics, systems, software, and hardware engineering teams to identify and resolve platform-level performance bottlenecks.
• Support software verification, validation, debugging, and integration activities throughout the development lifecycle.
• Participate in software architecture reviews, technical trade studies, and multicore performance assessments.
• Develop technical documentation and engineering artifacts in support of software development and certification activities.
• Mentor junior engineers and provide technical leadership in embedded platform software, multicore architectures, and RTOS-based development.

Required Qualifications:

• Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, or a related technical discipline.
• 10+ years of experience developing software for embedded and real-time systems.
• Strong programming experience in C and/or C++ within embedded software environments.
• Experience developing low-level platform software, board support software, operating system software, or embedded infrastructure software.
• Experience working with Real-Time Operating Systems (RTOS) in safety-critical or high-reliability environments. (DEOS highly preferred)
• Experience working within DO-178B and/or DO-178C software development and certification environments.
• Strong understanding of multicore processor architectures and system-level behavior.
• Experience analyzing processor, memory, and cache performance, including cache hierarchy, memory controllers, shared memory, and DDR memory systems.
• Experience evaluating and optimizing software performance in multicore embedded systems.
• Experience supporting deterministic execution requirements and real-time system performance objectives.
• Experience debugging and troubleshooting complex embedded software issues at the system level.
• Strong written and verbal communication skills with the ability to collaborate across software, systems, hardware, and integration teams.
• U.S. Citizenship or U.S. Permanent Resident status.

Preferred Qualifications:

• Experience with DEOS RTOS.
• Experience performing Worst-Case Execution Time (WCET) analysis.
• Experience with cache partitioning, resource isolation, and multicore interference mitigation techniques.
• Familiarity with FAA multicore certification guidance, including AC 20-193.
• Experience with performance monitoring tools, performance counters, and Quality of Service (QoS) analysis.
• Experience supporting avionics display systems or other aerospace embedded platforms.
• Experience analyzing shared resource utilization across CPUs, GPUs, FPGAs, I/O devices, and memory subsystems.
• Experience with safety-critical RTOS platforms such as DEOS, VxWorks, Integrity, LynxOS, PikeOS, or similar operating systems.
• Master’s degree in Computer Engineering, Computer Science, Electrical Engineering, or a related technical discipline.
• Experience in the adoption and/or integration of emerging technologies (e.g., generative AI, automation platforms, digital assistants) into day-to-day operations for continuous improvement.

The QDSS Advantage:

At QDSS, our advantage is purpose-driven work, collaborative teams, and complex challenges that push boundaries and build lasting impact. You’ll grow your career while contributing to mission-critical programs that demand excellence and shape the future.

What You’ll Find Here

• Work That Matters – Next-generation, safety- and mission-critical projects where your contributions have real-world impact.
• Growth That’s Supported – Competitive compensation, employer-matched 401(k), certification assistance, and clear opportunities for advancement.
• A Culture That Works – A flexible, collaborative, and people-first environment where teamwork, innovation, and balance are valued.

Benefits Include

• Competitive pay, comprehensive medical/dental/life and disability coverage, 401(k) with employer match, professional development support, and a flexible, friendly workplace.

Full compensation package is based on candidate experience and certifications

Pay Ranges

$150,000—$170,000 USD

At Quest Defense Systems and Solutions, we don’t just build technology — we engineer the future. From next-generation aerospace solutions to cutting-edge defense systems, we tackle the toughest, mission-critical challenges that keep people safe and push the boundaries of innovation. This is where problem-solvers, innovators, and visionary thinkers come together to shape the future. With over 25 years of aerospace and defense engineering expertise, our commitment to delivering high-quality, transformative solutions sets us apart — not just as an industry leader, but as a driving force for impactful change. Together, we’re not just leading the industry — we’re revolutionizing it.

Quest Defense provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join the elite team at QDSS, where our engineers are at the forefront of developing cutting-edge Aerospace, Defense, Space, and Medical Device products. Your work will make a real impact, contributing to the core of engineering solutions that drive technological advancements.

Quest Defense is seeking a Senior Embedded Graphics Software Engineer to support the development, modernization, and sustainment of graphics software for advanced avionics display systems. This role will focus on graphics driver development, graphics middleware, rendering technologies, and performance optimization within safety-critical embedded environments.

The ideal candidate will bring deep experience developing graphics software on embedded platforms, including OpenGL-based solutions, graphics drivers, display technologies, and real-time operating systems. This individual will work closely with platform, systems, and hardware engineering teams to enhance graphics performance, support legacy display modernization efforts, and help advance next-generation avionics display capabilities.

Hybrid work in Phoenix, AZ is preferred; however, qualified remote candidates will be considered. U.S. Citizenship or U.S. Permanent Resident status is required.

Key Responsibilities:

• Design, develop, integrate, and maintain graphics drivers, graphics middleware, and embedded graphics software supporting avionics display systems.
• Support the modernization and enhancement of legacy graphics software and display technologies for safety-critical aerospace applications.
• Develop and optimize OpenGL-based graphics solutions for embedded and real-time operating environments.
• Collaborate with platform, systems, and hardware engineering teams to ensure efficient interaction between graphics software, GPUs, processors, memory, and display hardware.
• Analyze and optimize graphics performance across multi-core processor architectures, including CPU/GPU shared resource utilization.
• Investigate and resolve software performance issues related to memory architecture, cache behavior, rendering performance, and system throughput.
• Support software integration, verification, debugging, and testing activities throughout the development lifecycle.
• Participate in software architecture, design reviews, technical trade studies, and graphics technology evaluations.
• Develop technical documentation and engineering artifacts in support of software development and certification activities.
• Mentor junior engineers and provide technical leadership in embedded graphics and graphics driver development.

Required Qualifications:

• Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, or a related technical discipline.
• 10+ years of experience developing software for embedded and/or real-time systems.
• Strong experience developing embedded graphics software using OpenGL or similar graphics APIs.
• Experience developing graphics drivers, display drivers, or GPU-related software
• Experience working within DO-178B and/or DO-178C software development environments for safety-critical aerospace systems.
• Strong programming experience in C/C++ within embedded and real-time operating system environments.
• Experience working with Real-Time Operating Systems (RTOS) in embedded environments. (DEOS highly preferred)
• Working knowledge of multi-core processor architectures and their impact on software performance.
• U.S. Citizenship or Permanent Resident status.

Preferred Qualifications:

• Experience with DEOS RTOS.
• Experience supporting avionics display systems or aerospace embedded products.
• Experience with CPU/GPU shared memory architectures and graphics performance optimization.
• Familiarity with FAA certification requirements and multicore certification guidance.
• Experience supporting legacy platform modernization efforts.
• Master’s degree in Computer Engineering, Computer Science, Electrical Engineering, or related field.
• Experience in the adoption and/or integration of emerging technologies (e.g., generative AI, automation platforms, digital assistants) into day-to-day operations for continuous improvement.

The QDSS Advantage:

At QDSS, our advantage is purpose-driven work, collaborative teams, and complex challenges that push boundaries and build lasting impact. You’ll grow your career while contributing to mission-critical programs that demand excellence and shape the future.

What You’ll Find Here

• Work That Matters – Next-generation, safety- and mission-critical projects where your contributions have real-world impact.
• Growth That’s Supported – Competitive compensation, employer-matched 401(k), certification assistance, and clear opportunities for advancement.
• A Culture That Works – A flexible, collaborative, and people-first environment where teamwork, innovation, and balance are valued.

Benefits Include

• Competitive pay, comprehensive medical/dental/life and disability coverage, 401(k) with employer match, professional development support, and a flexible, friendly workplace.

Full compensation package is based on candidate experience and certifications

Pay Ranges

$150,000—$170,000 USD

At Quest Defense Systems and Solutions, we don’t just build technology — we engineer the future. From next-generation aerospace solutions to cutting-edge defense systems, we tackle the toughest, mission-critical challenges that keep people safe and push the boundaries of innovation. This is where problem-solvers, innovators, and visionary thinkers come together to shape the future. With over 25 years of aerospace and defense engineering expertise, our commitment to delivering high-quality, transformative solutions sets us apart — not just as an industry leader, but as a driving force for impactful change. Together, we’re not just leading the industry — we’re revolutionizing it.

Quest Defense provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Applies knowledge of the technologies in Pathward’s technical stack to develop solutions. Responsible for working as part of a team and is required to perform all duties of software development including design, development, testing, and documentation.

What You Will Do:

• Develops flexible, maintainable solutions using the guidelines, requirements and standard practices.
• Solves development problems through the use of good design and practical experience.
• Reviews, modifies, enhances, and maintains existing systems by fixing issues, remediating security vulnerabilities, and improving system performance.
• Participates in planning and user story analysis by providing feedback and demonstrating an understanding of user requirements.
• Assists in solving business problems by implementing technical solutions based on solid design principles and best practices.
• Actively participates in and follows software development processes and procedures.
• Documents software changes, best practices, and standards.
• Keeps up to date with current and future changes in tools, technology, programming best practices, and industry standards through training and development opportunities.
• Performs other duties as assigned.

What You Will Need:

• Bachelor’s degree in technical field or equivalent education and work experience required.
• Typically, 5+ years of experience working in a professional technical environment.
• 4 years of professional software design and development experience required.
• General knowledge of the software development lifecycle, preferably Agile/Lean or Kanban preferred.
• Experience with the following technologies is expected, but not all are required: General knowledge of .NET, C#, ASP.NET, MVC, Classic ASP, VB Script, Entity Framework, WPF, JavaScript, IIS, HTML, CSS, XML/XSLT, MSMQ, NServiceBus, Visual Studio, Team Foundation Server, Git, or other source control tools required.
• Experience with Visual Studio, Azure DevOps, Git, or other source control tools preferred.
• Cloud development experience with Azure or AWS a plus.
• Effectively work within a team environment
• Effective written and oral communication
• Ability to teach and mentor other software engineers

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $86,000 – $145,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

MongoDB and Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

We are looking to speak to candidates who are based in Austin, Texas for our hybrid working model.

Senior Customer Success Manager

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization’s collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2273493027

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$97,000—$190,000 USD