This is a contract position open exclusively to candidates who are located in and legally authorized to provide services in Canada. Applications from candidates located outside of Canada will not be considered.

About Our Company

Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of experts in Drupal & WordPress.

Our clients are mission-driven - and so are we. We design, build, and support websites that help their missions thrive.

We believe the people behind the work matter just as much as the work itself. That’s why we’re deeply committed to supporting our team’s growth, well-being, and success. When our people thrive, our clients do too - and together, we build a web that works better for everyone.

As Kanopi continues to grow, we’re looking to engage a Contract Senior UX/UI Designer (Website Strategy & Design) on a contract basis.

About The Job

At Kanopi, we design, build, and support websites for clients who are doing meaningful work. We’re looking for a Contract Senior UX/UI Designer (Website Strategy & Design) who can help clients make sense of complex website challenges and turn that clarity into thoughtful, accessible, and effective digital experiences.

This is a hands-on role. You’ll lead and support discovery, shape UX and content strategy, create information architecture, wireframes, prototypes, and polished visual designs, then present your work clearly to clients and internal teams. You’ll be comfortable explaining the thinking behind your recommendations and empowering clients to make confident decisions.

Your engagement will also have you serve as a creative voice in our sales process and marketing process. That means joining conversations with prospective clients, contributing to proposals and project approaches, and showing how strategy-led design can create better outcomes for our prospective clients. You’ll help share Kanopi’s point of view through marketing and thought leadership, including webinars, blog posts, case studies, and other informational content.

We’re looking for someone who can think strategically, design with care, communicate clearly, and help make the web work better for everyone. This is a fully remote position, and the engagement is managed by the Director of Strategy and Creative.

You can expect to contribute in the following areas:

• Lead Project Discovery

  • Conduct interest-holder interviews
  •  Translate research and client input into actionable design direction
  • Assess qualitative and quantitative datasets and formulate meaningful recommendations that balance user and business goals.
  • Conduct UX, content and design audits and articulate your findings to internal and client teams.
  • Conduct and synthesize actionable insights from user research and testing

• Develop Information architecture and content strategy:

  • Synthesize information architecture, navigation and sitemap strategy
  • Conduct content audits and gap analysis
  • Develop tone, voice and taxonomies to guide content creation
  • Ability to understand and articulate how content strategy shapes design

• Produce visual design and strategy artifacts including, but not limited to:

  • Wireframes
  • Page templates
  • Interactive prototypes
  • Full-fidelity visual comps
  • UI component libraries and static or interactive responsive design systems

• Sales and Marketing

  • Act as a senior creative voice in sales conversations
  • Help uncover client goals, risks, constraints, and opportunities during pre-sales discovery
  • Contribute design and strategy perspective to proposals, estimates, scopes, and project approaches
  • Contribute to Kanopi thought leadership through webinars, blog posts, case studies, conference ideas, or educational content

About the Compensation and Work Requirements

This is an independent contractor engagement. Work is project-based, hours will vary, and no minimum hours are guaranteed. Contractors invoice at their contracted hourly rate. The expected hourly rate range for this role is $50 - $70 CAD, depending on experience and skills. Please note the top of this range is firm and non-negotiable.

This is a 100% remote role. Applicants must be legally authorized to work in Canada, reside in British Columbia, Alberta, Yukon, or the Northwest Territories, and be available for regular collaboration during Pacific Time business hours. We are not able to provide visa sponsorship for this position.

Applications will be accepted on an ongoing basis until the position is filled.

Now, let’s talk about you!

What you’ll bring:

• Senior-level, hands-on UX/UI design experience for complex, content-rich websites, with a strong portfolio that shows your process from discovery and strategy through high-fidelity visual design
• Strong visual design craft, including layout, typography, hierarchy, brand application, responsive design, and accessible UI patterns
• Advanced Figma skills, including prototyping, design systems, component workflows, and client-ready presentation files
• Advanced knowledge of UX strategy, content strategy, information architecture, and content experience principles
• Demonstrated experience in a creative agency environment
• Strong communication skills, with the ability to adapt your message for designers, developers, and clients, making complex ideas clear, useful, and actionable for each audience
• A collaborative approach to untangling complex creative and strategic challenges, with a focus on practical, thoughtful solutions

Nice to have:

• Coding experience
• Working knowledge of WordPress and/or Drupal
• Experience working in the higher-education, mission-driven or healthcare sectors

Studies show that some candidates, particularly women and people from underrepresented communities, only apply for a job when they meet every listed qualification. If you’re excited about this role but your experience doesn’t line up perfectly with every point above, we’d still love to hear from you.

Kanopi is committed to an inclusive team.

At Kanopi, we know that a diverse team makes us stronger, more creative, and more effective, and we enthusiastically welcome applicants of all backgrounds.

Kanopi Studios is committed to equal opportunity. All qualified applicants will receive consideration for engagement without regard to race, colour, national or ethnic origin, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, disability, or any other characteristic protected by applicable federal, provincial, or territorial law.

Now, What?

If you think this post was written just for you, here’s what to do next:

1. Use the ‘Apply for this Job’ button located toward the bottom of the page.
2. Fill out all required fields on the Application page.
3. Upload your resume.
4. Upload your optional cover letter. Note: Some folks feel that cover letters are no longer important to hiring teams. Please be assured that Kanopi looks forward to reading yours! We’d love to hear what makes you a great fit for this role!
5. Remember to include a link to your portfolio or work samples when prompted. If work is under NDA, redacted or anonymized materials are welcome.

What to expect after you apply:

We want to make sure we’re a great fit - for you and for us! Here’s what our process looks like:

• Application review: We’ll take time to carefully review your application.
• Initial questions: If we’d like to learn more, we’ll send a short set of questions to get to know you better.
• Interviews: You’ll meet with several team members to chat about the role and your experience.
• Ongoing communication: We aim to follow up with every applicant. If you haven’t heard from us, feel free to reach out - we’re happy to connect.

We’ll explain each step more fully as you move through the process. We’re excited to get to know you!

Please note: we try to make an effort to contact every applicant to let you know the status of your application, but we are human, so if you don’t hear from us, drop us a line!

Kanopi Studios is committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the application process, please let us know, and we will work with you to meet your needs.

How we use AI in our hiring process.

In the interest of fostering a fair and unbiased recruitment process, we use artificial intelligence (AI) technology to assist in reviewing job applications. Specifically, AI tools may be used to anonymize applications to mitigate potential bias and to assist in the initial assessment of qualifications against the criteria listed in this posting.

AI is never the sole basis for a decision. All selection decisions are made with human review and oversight, and no applicant is rejected solely by an automated tool. We regularly review our processes and the tools we use to monitor for accuracy and potential bias, and to ensure alignment with the fair treatment of applicants and with applicable federal, provincial, and territorial law.

If you would like more information about how AI is used in our process, wish to request an accommodation, or prefer that your application be reviewed without the use of automated tools, please contact us at hr@kanopi.com, and we will work with you.

Hiring Transparency Notice

• This is a contractor opportunity at Kanopi Studios. Engagements are project-based, hours will vary, and no minimum hours are guaranteed.
• This posting reflects a current contracting need.
• The expected compensation range for this role is listed in the job posting and may vary based on experience and skills.
• Artificial intelligence (AI) may be used to assist in reviewing applications as part of the hiring process. All selection decisions include human review and oversight.
• Kanopi Studios evaluates candidates based on their skills, experience, and qualifications and does not require in-country work experience as a condition of engagement.

This posting describes the general nature of the contract work anticipated. Specific engagements and deliverables will be defined in the contractor agreement, and may be modified in accordance with applicable federal, provincial, and territorial laws.

No agencies or recruiters, please.

This is a contract position open exclusively to candidates who are located in and legally authorized to provide services in Canada. Applications from candidates located outside of Canada will not be considered.

About Our Company

Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of experts in Drupal & WordPress.

Our clients are mission-driven - and so are we. We design, build, and support websites that help their missions thrive.

We believe the people behind the work matter just as much as the work itself. That’s why we’re deeply committed to supporting our team’s growth, well-being, and success. When our people thrive, our clients do too - and together, we build a web that works better for everyone.

As Kanopi continues to grow, we’re looking to engage a Contract Senior UX/UI Designer (Website Strategy & Design) on a contract basis.

About The Job

At Kanopi, we design, build, and support websites for clients who are doing meaningful work. We’re looking for a Contract Senior UX/UI Designer (Website Strategy & Design) who can help clients make sense of complex website challenges and turn that clarity into thoughtful, accessible, and effective digital experiences.

This is a hands-on role. You’ll lead and support discovery, shape UX and content strategy, create information architecture, wireframes, prototypes, and polished visual designs, then present your work clearly to clients and internal teams. You’ll be comfortable explaining the thinking behind your recommendations and empowering clients to make confident decisions.

Your engagement will also have you serve as a creative voice in our sales process and marketing process. That means joining conversations with prospective clients, contributing to proposals and project approaches, and showing how strategy-led design can create better outcomes for our prospective clients. You’ll help share Kanopi’s point of view through marketing and thought leadership, including webinars, blog posts, case studies, and other informational content.

We’re looking for someone who can think strategically, design with care, communicate clearly, and help make the web work better for everyone. This is a fully remote position, and the engagement is managed by the Director of Strategy and Creative.

You can expect to contribute in the following areas:

• Lead Project Discovery

  • Conduct interest-holder interviews
  •  Translate research and client input into actionable design direction
  • Assess qualitative and quantitative datasets and formulate meaningful recommendations that balance user and business goals.
  • Conduct UX, content and design audits and articulate your findings to internal and client teams.
  • Conduct and synthesize actionable insights from user research and testing

• Develop Information architecture and content strategy:

  • Synthesize information architecture, navigation and sitemap strategy
  • Conduct content audits and gap analysis
  • Develop tone, voice and taxonomies to guide content creation
  • Ability to understand and articulate how content strategy shapes design

• Produce visual design and strategy artifacts including, but not limited to:

  • Wireframes
  • Page templates
  • Interactive prototypes
  • Full-fidelity visual comps
  • UI component libraries and static or interactive responsive design systems

• Sales and Marketing

  • Act as a senior creative voice in sales conversations
  • Help uncover client goals, risks, constraints, and opportunities during pre-sales discovery
  • Contribute design and strategy perspective to proposals, estimates, scopes, and project approaches
  • Contribute to Kanopi thought leadership through webinars, blog posts, case studies, conference ideas, or educational content

About the Compensation and Work Requirements

This is an independent contractor engagement. Work is project-based, hours will vary, and no minimum hours are guaranteed. Contractors invoice at their contracted hourly rate. The expected hourly rate range for this role is $50 - $70 CAD, depending on experience and skills. Please note the top of this range is firm and non-negotiable.

This is a 100% remote role. Applicants must be legally authorized to work in Canada, reside in British Columbia, Alberta, Yukon, or the Northwest Territories, and be available for regular collaboration during Pacific Time business hours. We are not able to provide visa sponsorship for this position.

Applications will be accepted on an ongoing basis until the position is filled.

Now, let’s talk about you!

What you’ll bring:

• Senior-level, hands-on UX/UI design experience for complex, content-rich websites, with a strong portfolio that shows your process from discovery and strategy through high-fidelity visual design
• Strong visual design craft, including layout, typography, hierarchy, brand application, responsive design, and accessible UI patterns
• Advanced Figma skills, including prototyping, design systems, component workflows, and client-ready presentation files
• Advanced knowledge of UX strategy, content strategy, information architecture, and content experience principles
• Demonstrated experience in a creative agency environment
• Strong communication skills, with the ability to adapt your message for designers, developers, and clients, making complex ideas clear, useful, and actionable for each audience
• A collaborative approach to untangling complex creative and strategic challenges, with a focus on practical, thoughtful solutions

Nice to have:

• Coding experience
• Working knowledge of WordPress and/or Drupal
• Experience working in the higher-education, mission-driven or healthcare sectors

Studies show that some candidates, particularly women and people from underrepresented communities, only apply for a job when they meet every listed qualification. If you’re excited about this role but your experience doesn’t line up perfectly with every point above, we’d still love to hear from you.

Kanopi is committed to an inclusive team.

At Kanopi, we know that a diverse team makes us stronger, more creative, and more effective, and we enthusiastically welcome applicants of all backgrounds.

Kanopi Studios is committed to equal opportunity. All qualified applicants will receive consideration for engagement without regard to race, colour, national or ethnic origin, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, disability, or any other characteristic protected by applicable federal, provincial, or territorial law.

Now, What?

If you think this post was written just for you, here’s what to do next:

1. Use the ‘Apply for this Job’ button located toward the bottom of the page.
2. Fill out all required fields on the Application page.
3. Upload your resume.
4. Upload your optional cover letter. Note: Some folks feel that cover letters are no longer important to hiring teams. Please be assured that Kanopi looks forward to reading yours! We’d love to hear what makes you a great fit for this role!
5. Remember to include a link to your portfolio or work samples when prompted. If work is under NDA, redacted or anonymized materials are welcome.

What to expect after you apply:

We want to make sure we’re a great fit - for you and for us! Here’s what our process looks like:

• Application review: We’ll take time to carefully review your application.
• Initial questions: If we’d like to learn more, we’ll send a short set of questions to get to know you better.
• Interviews: You’ll meet with several team members to chat about the role and your experience.
• Ongoing communication: We aim to follow up with every applicant. If you haven’t heard from us, feel free to reach out - we’re happy to connect.

We’ll explain each step more fully as you move through the process. We’re excited to get to know you!

Please note: we try to make an effort to contact every applicant to let you know the status of your application, but we are human, so if you don’t hear from us, drop us a line!

Kanopi Studios is committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the application process, please let us know, and we will work with you to meet your needs.

How we use AI in our hiring process.

In the interest of fostering a fair and unbiased recruitment process, we use artificial intelligence (AI) technology to assist in reviewing job applications. Specifically, AI tools may be used to anonymize applications to mitigate potential bias and to assist in the initial assessment of qualifications against the criteria listed in this posting.

AI is never the sole basis for a decision. All selection decisions are made with human review and oversight, and no applicant is rejected solely by an automated tool. We regularly review our processes and the tools we use to monitor for accuracy and potential bias, and to ensure alignment with the fair treatment of applicants and with applicable federal, provincial, and territorial law.

If you would like more information about how AI is used in our process, wish to request an accommodation, or prefer that your application be reviewed without the use of automated tools, please contact us at hr@kanopi.com, and we will work with you.

Hiring Transparency Notice

• This is a contractor opportunity at Kanopi Studios. Engagements are project-based, hours will vary, and no minimum hours are guaranteed.
• This posting reflects a current contracting need.
• The expected compensation range for this role is listed in the job posting and may vary based on experience and skills.
• Artificial intelligence (AI) may be used to assist in reviewing applications as part of the hiring process. All selection decisions include human review and oversight.
• Kanopi Studios evaluates candidates based on their skills, experience, and qualifications and does not require in-country work experience as a condition of engagement.

This posting describes the general nature of the contract work anticipated. Specific engagements and deliverables will be defined in the contractor agreement, and may be modified in accordance with applicable federal, provincial, and territorial laws.

No agencies or recruiters, please.

At Included Health, we’re passionate about transforming healthcare through innovation and empathy. Reporting directly to the Solutions Engineering Manager, you’ll be instrumental in launching and supporting technical solutions for our clients. You’ll collaborate closely with Client Launch Managers, Product, and Engineering to implement new services, resolve complex issues, and ensure a seamless experience for our customers and members.

If you thrive in a collaborative, fast-paced environment and enjoy solving real-world technical problems that make a difference in people’s lives — we’d love to meet you.

Responsibilities:

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
• Collaborate with internal Engineering teams on customization requests and technical optimizations.
• Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
• Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
• Participate in customer calls and technical discussions with clients and their vendors.
• Contribute to ongoing process and systems improvements within the Solutions Engineering team.
• Share best practices and learnings to support team growth and project success.

Qualifications and Requirements:

• 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
• Strong technical foundation, including proficiency in SQL.
• Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences.
• Experience working cross-functionally with Product, Engineering, and client stakeholders.
• Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment.
• B.S. in a technical field or equivalent experience.

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: 98,770 - 128,400 + equity + benefits

Zone B: 108,647 - 141,240 + equity + benefits

Zone C: 118,524 - 154,080 + equity + benefits

Zone D: 128,401 - 166,920 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health’s commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone’s unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off (“PTO”) and Discretionary Time Off (“DTO”)

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits package for your role during the hiring process.

#LI-CG1

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.

Saving the World!  Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises.  We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Celebrating 5 years on Inc. 5000 America’s Fastest-Growing Private Companies list. Recognized in Time Magazine’s Best Inventions of 2025.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience.   We are growing quickly and looking to add talented people who are passionate about making the world a better place!

Program Manager – Virtual Power Plant & Load Flexibility

Time Magazine Best Inventions of 2025 VPP Program is innovating faster than ever!!!

Join our award winning team!!

We have an opportunity for a highly motivated, analytical, and creative thinker to fill the role of Virtual Power Plant Program Manager. This role will coordinate Budderfly’s Optimization Systems, including VPP, Energy Efficiency, and Battery programs. The successful candidate will support partner integrations, manage programs, analyze program and event performance, and turn those insights into actionable system and process improvements that strengthen customer outcomes. With the ability to work on both strategy and implementation, this position offers a fast-paced environment with plenty of autonomy.

Why this Role is Important:

Last year, our Energy Management team launched the first small commercial VPP in the country across three energy markets and one major utility program, with strong results. This year we’ve expanded both our territory and product suite and are looking for a highly motivated, creative problem solver to help us go even bigger. This role will help clients realize innovative new revenue and savings opportunities while supporting grid reliability. The successful candidate will keep the end customer experience top of mind and use data from DR events, program performance, and operational results to identify what worked, what did not, and what needs to change. Success in this role will be measured by stronger program implementation, increased revenue, higher customer satisfaction, improved operational performance, and greater grid stability across the US.

Responsibilities:

• Analyze energy performance, customer and site response, dispatch results, and program data to identify trends, root causes, opportunities for improvement, and practical changes to internal systems, workflows, partner coordination, customer communication, and operating procedures.
• Communicate key findings, risks, and recommend next steps clearly to internal teams, partners, and senior management.
• Cultivate, manage, and expand relationships with Budderfly’s Utility and Energy Market partners while maintaining a personal touch with every interaction.
• Oversee program success and guide coordination and project management as Budderfly grows its Optimization programs.
• Contribute to Load Flexibility strategy & expansion planning.
• Collaborate with the Sales, Development, Marketing, Product, and our customer success team to ensure the highest level of program delivery and streamlined growth.
• Coordinate with team members and departments to prioritize clients-reported issues and maintain clear communication with clients.
• Manage and oversee the implementation and operation of Energy Efficiency, VPP, and Battery programs.
• Ensure compliance with all relevant regulations and standards.
• Stay up to date with industry trends and best practices in energy management.
• Work as a team to respond to RFPs or engage new businesses, occasionally leading the effort and coordinating new work with our Technical Product Manager to deliver new capabilities.
• Additional duties as assigned.

Desired Skills and Experience:

• Bachelor’s degree.
• Minimum of 2 years of experience in demand response program management or a related field.
• Understanding of Demand Response, VPP, Energy Efficiency, Battery program management and program growth beyond thermostats, including but not limited to Batteries, Solar, Electric Vehicles, and additional load control technologies.
• Understanding and experience working with AI in the energy sector.
• Very strong organizational and time management skills.
• Thrives in start-up environment and willing to go deep into the work.
• Excellent communication and interpersonal skills.
• Knowledge of program management methodologies and tools.
• Desire to work in a fast-paced and highly dynamic environment with a core personal drive to find solutions in ambiguity.
• Self-starter with strong problem-solving skills and the ability to turn operational data, event results, and performance trends into practical recommendations and measurable program improvements.
• Professional certifications such as project management certification (PMP) are preferred.

Location: Shelton, CT preferred; Remote eligible

Compensation

$115,000—$135,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager,  Voice Media.

About the job

We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote Ireland or UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager, Voice Media.

About the job

We are actively recruiting for this role to fill an existing vacancy. We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote and based in Ontario or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)
• Target Bonus Percentage 17,5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Software Engineer.

About the job

This position will be part of a team of talented engineers within our Commerce Platform Team, who build services and products that operate at a massive scale. This platform is central to Twilio’s core business as it is responsible for managing the billing lifecycle and payment experience for our customers, while also acting as a gateway for discovering and selling our products. Billing is going through a transformational journey, and we are introducing new and exciting capabilities. The engineer in this role will be part of a team that focuses on the control plane, billing experience and account lifecycle management.

The successful candidate will design, build, and operate core billing platform services that help transition our platform and our customers to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexity.

The ideal candidate will build high-quality, innovative and fully performing software that complies with high levels of coding standards and technical design. This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability. We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs (OpenAPI compliance), while also building our own services.

Responsibilities

In this role, you’ll:

• Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform.
• Design, implement, and operate both new features on our current services as well as new services that will be built from scratch.
• Leverage your excellent communication and written skills to articulate the “why” of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact.
• Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools.
• Execute full software development life cycle (SDLC).
• Develop flowcharts and documentation to identify solutions.
• Write well-designed, testable code.
• Document and maintain software functionality.
• Troubleshoot, debug and upgrade existing systems.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, EKS, Glue, Kafka, Aurora RDS etc.

*Required:

• 5+  years of work experience building highly scalable products.
• 5+ years of programming experience in object-oriented language  (Java or similar) with clean code practices.
• Expert knowledge in Object-Oriented Programming with a successful track record.
• Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
• Experience working closely with our Product team to understand requirements and help to define technical work for the team.
• Experience working with stakeholders at all levels - be able to dive into the nuts-and-bolts of how things work as needed.
• Experience with relational and non-relational databases.
• Experience delivering high levels of observability and proficiency in improving early warning systems, for example: has worked with Grafana/DataDog/Prometheus.
• Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged.
• Own and lead multiple domains of the platform (microservices, REST APIs, infrastructure) from inception to deployment and maintenance, while making best in class technical decisions that impact the success of the company.
• Familiarity in Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation.
• Self driven - you take complete ownership of your tasks and champion efforts to get your tasks to completion.
• Clear written and spoken communication skills.
• Degree in Computer Science or a related field, or equivalent work experience.

Desired:

• Experience with on-call support for mission-critical customer systems.
• Experience optimizing and debugging complex SQL queries.
• Experience working on customer-facing applications.
• Good debugging skills on production systems.
• Proficient in Linux and containerization with Kubernetes.
• Nice to have skills: gRPC, Python, Typescript, React, Apache Kafka.

Location

This role will be remote, and based in Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Technical Support Expert 2

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Expert 2 to join our  Accounts & Billing team, who will be dedicated to understands and resolves basic & routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in.

Responsibilities

In this role, you’ll:

• Understands and resolves basic & routine customer requests, including customer escalations via phone/email/chat/side channel/live support or any other support/communication channel.
• Communicates basic concepts to customers with appropriate empathy and urgency
• Leverage Twilio’s AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role
• Document every customer interaction (email, phone, chat, side-channel communications). Document every internal interaction (research, cross-team engagement).  Contributes to Knowledge articles.
• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets.  Escalate to senior technical resources to drive ticket resolution

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years of experience
• Experience with account reconciliation or data analysis, including technical troubleshooting skills
• Fluency in English (verbal, comprehension, listening, and writing)
• Availability to work non-standard, on-call rotation weekend and holiday hours
• Ability to diplomatically address customer concerns and provide feedback
• Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
• Strong problem-solving skills and critical thinking

Desired:

• Bachelor’s Degree or equivalent certifications and work experience
• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
• Basic case management experience/skills
• Proficiency with Excel, SQL, database queries, ZenDesk
• Experience with Salesforce, Zuora or other financial management software

Location

This role will be Remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Manager, Technical Support

About the job

This position is needed to lead one of Twilio’s Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.

We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications (VSPA)  in LATAM. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio’s continuing growth initiatives.

Responsibilities

In this role, you’ll:

• Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.
• Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.
• Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).
• Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.
• Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.
• Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.
• Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.
• Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ Years of relevant experience of which minimum 4+ years in people management.
• Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience.
• Experience being inclusive, while working with team members in different geographic locations and time zones.
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge.
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale.
• Have proven documentation ability to “write it down” to create and curate internal and external documentation.
• Have Strong English written and verbal communication skills.

Desired:

• Understanding and experience with AI related tools.
• Strong commercial acumen with the ability to identify expansion opportunities through customer interactions.
• Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes.

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager,  Voice Media.

About the job

We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote Ireland or UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Staff Software Engineer (L4)

About the job

This position is needed to scope, design, and deploy machine learning systems into the real world to ensure that communication across Twilio platforms remains legal, safe and wanted.

As a Staff Software oftware Engineer, you will work in  the design and implementation phases of Cloud-based distributed systems built to seamlessly scale to several million transactions per day and automating processes. You will partner with Architects, Product Managers and Operational Leaders for developing anti-fraud/ anti-abuse systems for our customers.

Responsibilities

In this role, you’ll:

• Write clean, efficient, and maintainable code for our distributed systems and microservices, utilizing asynchronous communication patterns for optimal performance. Contribute to the design and implementation of highly scalable architectures, prioritizing reliability, performance, and future-proof growth.
• Collaborate in defining and monitoring key Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure our systems deliver exceptional user experiences.
• Learn and grow with your colleagues, actively participating in code reviews, knowledge-sharing initiatives.
• Partner effectively with cross-functional teams, bridging the gap between technical vision and business goals. Excellent communication and collaboration skills, able to articulate complex technical concepts to both technical and non-technical audiences. Create clear and concise technical documentation, including design decisions, architecture diagrams, and best practices, for future reference and knowledge sharing.
• Participate in an on-call rotation and ensure timely response to production incidents and system outages.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years experience in designing, building and operating high-scale, mission critical cloud based production systems
• 7+ years of experience with at least two programming languages such as Java, Scala, Python, Ruby or Go
• 2+ years of experience leading teams of engineers in an agile environment.
• 2+ years of Experience with distributed caching systems such as Redis or Memcached understanding common use cases and performance pitfalls
• Proficient in concepts such as DDD, SOLID, Cloud Native Patterns, distributed systems and architecture. Capable of understanding pitfalls and anticipating common failure modes of a microservice environment
• Strong communication skills: able to communicate effectively with technical and non technical stakeholders in english
• Passion for new technologies and proven capability in analysis and problem-solving

Desired:

• Track record as a full-stack engineer
• Experience with AWS related technologies

Location

This role will be remote, and based in India (only in Karnataka, Tamil nadu, Telangana, Maharashtra, Delhi).

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager, Voice Media.

About the job

We are actively recruiting for this role to fill an existing vacancy. We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote and based in Ontario or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)
• Target Bonus Percentage 17,5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager,  Voice Media.

About the job

We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote and based in the East Coast, USA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000

• Based in New York, New Jersey,: $219,360- $274,200

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 1st August 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Experian GSA’s ( Partnerships team builds a strategic, global partner ecosystem to accelerate growth, drive innovation, and expand market reach. We work cross-functionally across business units, product, and go-to-market teams to deliver a unified partnership strategy that supports Experian’s ambition for sustained scalable growth.

About the Role:

We are hiring a Global Channel Partnership Lead to build and scale Experian’s enterprise channel partnership function within ESS-GSA. This is a highly strategic, hands-on role responsible for establishing the channel strategy, recruiting and activating partners, and delivering partner-sourced and partner-influenced revenue growth

You will work closely with Platform Owners, Business Unit leaders and Product Managers, and Sales leadership to embed Experian’s data, analytics, and decisioning capabilities into partner ecosystems, unlocking new distribution channels and accelerating joint go-to-market execution.

This role requires a builder mindset—someone who can define the vision, stand up the operating model, and execute with urgency to deliver measurable business impact.

This is a remote position, reporting to the VP, Data Ventures and Partnerships.

What You’ll Do (Responsibilities):

Channel Strategy & Build

• Define and execute the global channel partnership strategy aligned to Experian’s growth priorities across data, decisioning, fraud, and marketing solutions
• Establish the channel operating model, including partner segmentation, engagement models (referral, reseller, embedded/OEM, co-sell), and success metrics
• Identify and prioritize high-impact partner archetypes (e.g., SaaS platforms, Core AI Providers, fintechs, system integrators, data/technology partners)

Partner Acquisition & Development

• Recruit, negotiate, and onboard strategic channel partners that unlock new distribution and revenue streams
• Develop joint business plans with clear objectives, pipeline targets, and growth milestones
• Act as the executive relationship owner, engaging partner leadership to drive alignment and long-term value
• Manage partner relationship across end-to-end lifecycle of the partnership

Go-to-Market & Revenue Growth

• Drive partner-sourced and partner-influenced pipeline, including co-sell motions and embedded distribution opportunities
• Lead account mapping, opportunity co-creation, and joint customer engagement strategies
• Activate and enable partner sales teams on Experian’s value proposition and solutions portfolio

Cross-Functional Leadership

• Partner with internal stakeholders (Sales, Product, Marketing, GTM, and regional teams) to align on priorities, messaging, and execution
• Orchestrate resources to support joint GTM campaigns, enablement, and deal acceleration
• Build scalable processes and strategies to support repeatable partner success

Performance & Scale

• Establish and track KPIs (pipeline, revenue, partner productivity, activation rates)
• Lead regular pipeline reviews and business reviews to identify growth opportunities and remove blockers
• Continuously refine the channel model to improve efficiency, scalability, and impact

Qualifications

• 10+ years of experience in Partnerships, Channel, GTM, Business Development or Growth roles within B2B SaaS or product-led organizations
• Leaderships experience across strategy, sales, and value proposition development, collaborating with internal stakeholders and partners
• Experience leading and collaborating with teams, including technical, sales, product, and support resources from Experian and partner organizations
• Experience working in complex, matrixed organizations with global and regional stakeholders
• Passion to learn and educate our channel partners through presentations and conversations, with soft skills and collaborative working style essential for complex enterprise deployments
• Willingness to travel (~30%)

Additional Information

Benefits/Perks:

Our uniqueness is that we celebrate yours. Experian’s people first, inclusive and purpose driven culture is multi award-winning; World’s Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/

#LI-Remote

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor!

Title: Enterprise Account Executive, Central (formal title is Sales Director, Central)

Location: United States; Remote, Central Region

Experience: Senior Level

Job Function: Sales

Employment Type: Full-time

Industry: Computer and Network Security

About the position

The Regional Sales Director leverages advanced sales techniques and market analysis to maximize revenue and achieve sales targets across the region.

Applicants must be legally authorized to work in the United States.

Responsibilities

• Understands and contributes to contract negotiations.

• Delivers reliable forecasts and accurate reporting for the territory.

• Collaborates with marketing to build out the go-to-market (GTM) strategy.

• Manages pipeline over long sales cycles.

• Develops new accounts while maintaining and sustaining successful long-term relationships with key decision-makers up to and including the C-level.

• Contributes to the development of product, market, and competitor knowledge.

• Participates in events and tradeshows.

• Maintains a commitment to the company’s sales processes, values, and target visions.

Minimum Qualifications, Education, and Skills

• Bachelor’s degree in Business Administration, Technology, or equivalent experience.

• Strong understanding of IT security, PKI, and certificate lifecycle management.

• In-depth knowledge of market dynamics and competitor strategies.

• Familiarity with regulatory requirements in the IT Security industry.

• Experience with and knowledge of MEDDPICC, Solution Selling, and SPIN Selling.

• Ability to develop and execute strategic direction aligned with company goals.

• Proficient in using advanced sales tools and technologies.

• Ability to identify and develop opportunities for future business growth, including strategically important partnerships and key customers.

• Ability to coach others and share knowledge, insights, and skills with the broader team.

• Ability to influence stakeholders at all levels of the organization.

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility .

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect .

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make “it” happen.

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable.

Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.

Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We’re a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we’ve raised $69M to date. Learn more at upbound.io

Upbounds’ EMEA Global Account Manager (GAM) is responsible for the health, growth, and long-term success of Upbound’s global enterprise customer relationships. While our Account Executives open doors, the GAM owns what happens after — driving adoption and customer success, uncovering expansion opportunities, and becoming a trusted partner to platform and infrastructure leaders at our largest, global accounts.

This is not a reactive support role. The GAM proactively builds executive relationships, develops account growth plans in collaboration with the Customer Experience team, and leads commercial conversations around renewals and upsells. You’ll work cross-functionally with solutions engineering, product, marketing, and customer success to ensure customers are continuously. This role is looking for someone that is in the EMEA region.

In this role, you will:

• Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
• Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite.
• Develop and execute account plans that map customer business objectives to Upbound’s platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies.
• Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed.
• Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value.
• Act as the customer’s advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts.
• Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio.
• Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as needed.
• Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.

You are a good fit if you have:

• A minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets.
• Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement.
• A background in cloud, infrastructure, platform, or developer tooling: you understand the technical landscape and can speak credibly with engineers and architects.
• Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth.
• Strong commercial acumen: you’re comfortable leading renewal and expansion negotiations and navigating complex enterprise procurement cycles.
• Experience with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansion.
• Excellent communication skills: written, verbal, and in executive presentation settings.
• Strong program management and organization skills, driving recurring cadences and touch-points with the customer.
• A customer-first mindset balanced with healthy business instincts; you know when to advocate for the customer and when to hold firm commercially.
• Comfort operating in a fast-moving, early-stage environment where the playbook is still being written.

It is a plus if:

• Familiarity with Kubernetes, Crossplane, Terraform, or cloud-native infrastructure concepts.
• Experience with usage-based or consumption pricing models.
• Prior experience at a Series A/B infrastructure or developer tools company.
• Established relationships within the platform engineering or cloud architecture community.

#LI-REMOTE

Why Upbound?

At Upbound, you’ll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you’re excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table.

About Upbound

Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.

About the Role

Cobalt is hiring a BDR Manager to lead a team of BDRs spanning North America and EMEA. This role owns outbound execution and coaching, partners closely with Marketing and Sales on SQO generation, and plays a hands-on role in optimizing our AI SDR engine for inbound.

This is a player-coach role built for someone who’s confident operating a maturing playbook. You’ll spend most of your time coaching and developing reps, and a meaningful chunk of your time building and improving the systems around them—tooling, process, and messaging.

What You’ll Do

Team Leadership & Coaching

\* Manage, coach, and develop a team of outbound BDRs across North America and EMEA time zones.

\* Run regular 1:1s, call reviews, and pipeline coaching to improve conversion at each funnel stage.

\* Coach reps on executive-level communication, discovery, account research, and strategic prospecting for enterprise and mid-market conversations.

\* Own hiring, onboarding, and ramp planning for the outbound team.

\* Set and manage quotas, and hold reps accountable to activity and outcome metrics.

\* Drive improvements to messaging, sequencing, and personalization.

\* Build a high-performance, low-ego team culture rooted in continuous improvement and candid feedback.

Pipeline & SQO Generation

\* Partner with Growth Marketing and Sales leadership to translate campaign and ABM priorities into outbound execution.

\* Own the outbound contribution to SQO targets; report on pipeline health, conversion, and forecast accuracy.

\* Establish operational rigor around activity metrics, conversion rates, and pipeline quality, ensuring consistent execution across the team.

\* Diagnose and fix bottlenecks in the outbound funnel (deliverability, response rates, meeting-to-SQO conversion).

\* Bring front-line market and prospect feedback back to Growth Marketing and Sales leadership to sharpen targeting and messaging.

AI SDR Optimization

\* Partner cross-functionally with Growth Marketing and RevOps to co-own and maximize the performance of our inbound AI SDR engine.

\* Monitor response quality, conversion, and escalation accuracy; drive iterative improvements to prompts, routing logic, and qualification criteria.

\* Recommend and implement process changes to improve human/AI handoff on inbound leads.

What We’re Looking For

\* 5+ years managing an outbound BDR/SDR team in cybersecurity.

\* Demonstrated ability to build process, not just execute an existing one: you’ve written a playbook, fixed a broken funnel, or stood up a program with limited resources.

\* Proven track record hitting SQO/pipeline targets through a managed outbound team.

\* Experience managing distributed teams across multiple time zones.

\* Hands-on fluency with sales engagement tooling (Salesloft or Outreach), sales intelligence tools (Apollo, ZoomInfo, LinkedIn Sales Navigator), AI SDR tools (Qualified), and dialers (Orum, Nooks).

\* Comfort working with or overseeing AI-assisted sales tooling: you don’t need to build it, but you need to evaluate and improve it.

\* Strong analytical skills; you can read a funnel report and immediately spot where the leak is.

\* Direct communication style; comfortable giving and receiving candid feedback.

\* High tolerance for ambiguity and fast iteration; you’re energized by “figure it out” environments, not looking for a fully built machine.

Must Have

\* Experience in cybersecurity, PTaaS, or a related technical B2B category.

\* Prior exposure to AI SDR or conversational AI tooling in a GTM context.

\* Direct experience building a BDR playbook from a blank page.

Success Metrics (First 6 Months)

\* Team ramped and hitting activity/outcome quotas within 90 days.

\* Measurable improvement in outbound-sourced SQO conversion rate.

\* Clear ownership and at least one measurable optimization delivered on the AI SDR engine.

Why You Should Join Us

\* Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry.

\* Work directly with experienced senior leaders with ongoing mentorship opportunities.

\* Earn competitive compensation and an attractive equity plan.

\* Save for the future with a 401(k) program (US) or pension (EU).

\* Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU).

\* Leverage stipends for wellness, work-from-home equipment & wifi, and learning & development.

\* Make the most of our flexible, generous paid time off and paid parental leave.

Pay Range Disclosure (For US openings only)

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($124,800 - $156,000 OTE) + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities.

Cobalt (the “Company”) is an equal opportunity employer, and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cobalt is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

The Enterprise Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.

As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. The expectation is not just to run the team well — it is to make it fundamentally better.

An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Strategy: Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara’s commitment to providing excellent service
• Technical acumen: Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges — knowing when to go deep personally and when to bring in Product or Support
• Customer outcomes: Ensure ongoing success and value realization for Samsara’s enterprise customers, leading to long-term retention and growth
• Risk management: Identify and mitigate risk across your portfolio using data-driven insights, and hold your team accountable for identifying and acting on risk early
• Cross-functional leadership: Partner with Sales, Marketing, Product, and Support — building strong working relationships up through Sr Director — to increase team productivity and improve customer experience
• People leadership: Hire, develop, and manage a team 6-8 CSMs, each managing a portfolio of Enterprise accounts — coaching for growth and building bench strength through consistent, high-quality performance feedback
• Escalation leadership: Own critical customer situations personally and provide leadership coverage when it matters, facilitating leadership problem-solving through the VP level while balancing strategic oversight with hands-on resolution
• Executive communication: Keep executives informed of progress and advocate for change when needed
• AI-forward: Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
• Culture: Champion, role model, and embed Samsara’s operating principles (Sample the Customer Experience, Work with Urgency Deliver Iteratively, Work Backwards from Winning, Keep a High Bar, Be Intellectually Honest, Have Discipline, Eliminate Bureaucracy, Solve Problems Together) as we scale globally and across new offices

Minimum requirements for the role:

• 10+ years in Customer Success, account management, or consulting.
• 5+ years in management positions, including recruiting and retaining top talent.
• Experience managing Enterprise customers in a SaaS environment.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives​.
• Bachelor’s degree from a 4-year institution.

An ideal candidate also has:

• Led a team where each team member managed a portfolio of 30-40 accounts.
• Experience using Gainsight.
• Passion for going above and beyond the call of duty for their customers and team members.
• Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
• Strong program management experience.

Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.

Annual OTE Salary

$142,800—$229,500 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

The Safety Triage & Insights team builds data-driven safety experiences that surface actionable insights, engage drivers directly, and help fleets focus resources where they matter most. We develop the systems, APIs, and customer-facing products that power safety event review, supervisor workflows, driver analytics, and AI-driven experiences across Samsara’s Safety organization. The team is deeply invested in AI, LLMs, and emerging agentic technologies, both in the products we build and in how we engineer them, enabling rapid iteration and highly personalized, insight-driven user experiences.

As a Sr. Software Engineer I on the team, you will lead the design and evolution of systems that sit at the intersection of real-time data processing, AI-powered insights, and customer-facing product experiences. You’ll partner closely with Product, Design, ML, and platform teams to build scalable services, intelligent workflows, and next-generation AI capabilities that help organizations move beyond reactive incident review toward proactive, data-informed safety management.

This is a remote position open to candidates residing in the US.

You should apply if:

• You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact, helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the world’s physical operations.
• You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
• You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
• You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win together.

In this role, you will:

• Independently deliver well-scoped customer-facing features and platform capabilities from design and implementation through rollout and follow-through in production.
• Build reliable services, APIs, and web experiences, improving existing systems while shipping new capabilities.
• Contribute to AI-powered workflows and experiences using modern LLM tooling, including evaluation, iteration, and human-in-the-loop patterns.
• Make thoughtful technical tradeoffs across speed, maintainability, scalability, and customer impact.
• Collaborate across Engineering, Product, Design, ML, and platform teams to deliver cohesive customer experiences.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 18 months+ of relevant software engineering experience building, shipping, and operating reliable customer-facing production systems.
• Experience developing features or end-to-end solutions across backend services, APIs, and modern web applications.
• Ability to independently own moderately complex projects or features within a release or two, with strong execution and follow-through.
• Experience writing clean, efficient, maintainable code and reviewing peer code for correctness and clarity.
• Ability to make thoughtful technical tradeoffs across performance, scalability, maintainability, and delivery speed.
• Experience using metrics, logs, tests, or tracing to debug issues, validate releases, and improve reliability.
• Strong communication and collaboration skills across engineering and cross-functional partners.
• Experience or demonstrated interest in AI-native development, including LLMs and workflow automation.
• A growth mindset, strong product intuition, and excitement for learning new technologies and building impactful customer experiences

An ideal candidate also has:

• Experience building and scaling customer-facing AI/LLM-powered products in production environments.
• Experience working across the stack with modern technologies such as Go, GraphQL, TypeScript, React, and AWS.
• Familiarity with observability, rollout practices, and monitoring approaches that improve product reliability and operational excellence.
• Experience operating in fast-paced, highly collaborative environments with distributed teams.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.

Annual Base Salary

$113,645—$191,000 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Location: Remote in Sydney or Singapore

Reports to: Sr. Director of Marketing, Rest of World

Dotted Line: Regional Sales Director, APAC

Engagement: Contractor, Part-Time (15-20 hours per week)

Pay Cadence: Monthly

Contract Length: 6 Months (with potential extension)

Overview

OpenSpace is seeking an experienced APAC Marketing Manager (Contractor) to lead and execute regional marketing initiatives across the Asia-Pacific region.

This role serves as the primary marketing partner to the APAC sales organization, driving pipeline generation, customer engagement, market expansion, and brand awareness across key markets. You will work closely with the Sr. Director of Marketing, Rest of World, and the Regional Sales Director, APAC, to develop and execute regional marketing programs aligned with business objectives and revenue targets.

The ideal candidate is a strategic, hands-on marketer with 5+ years of B2B marketing experience who thrives in fast-paced environments and can independently manage campaigns from planning through execution. You are highly organized, comfortable working across multiple stakeholders and time zones, and excited to leverage AI and automation to scale marketing impact.

What You’ll Do

Regional Marketing Strategy & Field Marketing

Own and execute regional marketing initiatives that support pipeline generation, customer engagement, and revenue growth across APAC.

Responsibilities include:

• Develop and execute regional marketing plans aligned with APAC revenue and pipeline targets.
• Partner closely with the APAC Regional Sales Director and account teams to identify priority accounts, territories, and growth opportunities.
• Plan and execute field marketing programs, customer events, webinars, roundtables, partner initiatives, and industry conferences.
• Adapt global marketing programs and messaging for local market requirements and cultural nuances.
• Manage event strategy, logistics, sponsorships, activations, and attendee engagement.
• Develop and maintain event briefing materials, including “Know Before You Go” documentation and sales enablement resources.
• Monitor campaign and event performance and recommend optimization opportunities.
• Serve as the voice of the APAC market within the global marketing organization.

Content Strategy & Campaign Development

Create and adapt content that supports regional campaigns, customer engagement initiatives, and sales priorities.

Responsibilities include:

• Develop campaign messaging aligned with target audiences and business objectives.
• Create and adapt:
  • Email campaigns and nurture programs
  • Event promotions and follow-up communications
  • Social media content
  • Customer stories and case studies
  • One-pagers and field marketing collateral
• Repurpose existing content into new formats to maximize reach and engagement.
• Collaborate with Product Marketing, Customer Success, and Sales teams to identify content opportunities.
• Coordinate stakeholder reviews and approvals to ensure quality and consistency.

AI-Enabled Marketing Operations & Process Improvement

Leverage AI and automation tools to improve marketing efficiency while maintaining quality and brand standards.

Responsibilities include:

• Use AI tools to accelerate campaign planning, content development, reporting, and project coordination.
• Build repeatable workflows, templates, and processes that improve execution speed and consistency.
• Identify opportunities to automate manual marketing tasks and scale regional programs.
• Review and validate all AI-assisted outputs to ensure alignment with OpenSpace brand standards.
• Share AI best practices across the marketing team.

Marketing Operations & Project Management

Provide operational leadership to ensure campaigns execute efficiently and on schedule.

Responsibilities include:

• Manage marketing workflows through Monday.com and other project management tools.
• Maintain visibility into timelines, ownership, priorities, and dependencies.
• Coordinate deliverables across Marketing, Sales, Customer Success, and Operations.
• Maintain campaign documentation, reporting, and operational processes.
• Proactively identify risks, blockers, and resource constraints.

Budget Management & Performance Reporting

Support effective budget management and performance measurement across APAC marketing initiatives.

Responsibilities include:

• Manage regional campaign and event budgets.
• Track expenditures against approved budgets.
• Evaluate campaign effectiveness and ROI.
• Prepare performance reports and recommendations for marketing and sales leadership.
• Identify opportunities to improve efficiency and maximize marketing impact.

Stakeholder Management & Cross-Functional Partnership

Serve as a trusted marketing partner across the business.

Responsibilities include:

• Act as the primary marketing business partner to the APAC sales organization.
• Participate in regional sales planning and pipeline review discussions.
• Collaborate with Customer Success to support customer engagement and advocacy initiatives.
• Partner with Product Marketing to ensure consistent messaging and positioning.
• Provide regular updates and recommendations to marketing and sales leadership.
• Drive alignment across teams to ensure successful program execution and measurable business outcomes.

Collaboration & Cadence

Weekly

• APAC Sales alignment meetings
• Campaign and event planning
• Pipeline and target account reviews
• Project tracking and stakeholder updates
• Cross-functional collaboration with Marketing and Customer Success

Bi-Weekly

• Strategic reviews with the Sr. Director of Marketing, Rest of World
• Budget and performance reviews
• Campaign effectiveness and pipeline contribution assessments
• Quarterly planning support and regional recommendations

What We’re Looking For

Required Qualifications

• 5+ years of experience in B2B marketing, field marketing, demand generation, or integrated marketing.
• Proven experience managing marketing programs that contribute to pipeline and revenue growth.
• Experience supporting marketing programs across APAC while partnering with a global marketing team.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Experience partnering directly with Sales leaders and cross-functional stakeholders.
• Strong analytical mindset with experience measuring campaign performance and ROI.
• Excellent written and verbal communication skills in English.
• Experience with Salesforce, Marketo (or similar marketing automation platforms), and campaign reporting.
• Familiarity with Monday.com or similar project management platforms.
• Experience leveraging AI tools to improve marketing productivity and scalability.
• Ability to work independently while maintaining strong stakeholder alignment.
• Experience collaborating across multiple time zones and international teams.

Preferred Qualifications

• Experience marketing to construction, engineering, architecture, real estate, or industrial technology audiences.
• Experience in B2B SaaS or technology companies.
• Experience managing partner, channel, or distributor marketing programs.
• Additional APAC language skills are a plus.

Time Commitment

• Minimum commitment of 15–20 hours per week
• Flexible schedule with reasonable overlap across APAC business hours
• 6-month contractor engagement
• Potential for extension based on business needs and performance

Success in This Role

Success means delivering measurable marketing impact while building scalable processes that support OpenSpace’s growth across APAC.

Key Success Indicators

• Contribution to APAC pipeline and revenue goals
• Growth in target account engagement across priority APAC markets
• Successful execution of regional campaigns, events, and customer programs
• Strong partnership and satisfaction from APAC sales leadership
• Consistent delivery of high-quality marketing programs on time and within budget
• Clear reporting on campaign performance and business impact
• Increased efficiency through AI-enabled workflows
• Increased visibility, engagement, and adoption of OpenSpace across key APAC markets

OpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.