Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for...

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

At Team Carney, we believe that true performance acceleration happens at the intersection of innovative learning and deep strategic expertise. Since 1994, our mission has been to provide top-tier training, learning, and human capital solutions that empower Federal Government agencies to meet their critical mandates. We are seeking a skilled Technical Writer/Editor (Mid-Level) to support the NIC Curriculum Modernization, E-Learning Development, & Instructor-Led Training Revision Support initiative.

This position is contingent on contract award.

Work Schedule and Location

• Employment Status: Part-Time / Project-Based (~20 hours/week).

• Location: This position is fully remote within the U.S.

Who You Are & What You’ll Do

The Technical Writer/Editor (Mid-Level) will plan, manage, and coordinate documentation across the full course development lifecycle. You will write, edit, and rewrite technical materials—including systems documentation, user manuals, reports, cybersecurity-related training collateral, and system security plans. Working closely with subject matter experts, instructional designers, and engineering personnel, you will collect technical data, produce clear technical illustrations, and translate complex concepts into clear, concise, and accessible content while ensuring all deliverables meet rigorous quality control standards.

What You Bring to the Table - Requirements

• Education: Bachelor’s degree in English, Journalism, Communications, Technical Writing, or a related field (or an Associate’s degree with equivalent work experience).

• Experience: 3+ years of technical writing and editing experience, preferably supporting training, software, or government documentation projects.

• Core Capabilities:

  • Demonstrated ability to write, edit, and rewrite technical manuals, reports, and training collateral.

  • Proven experience collecting technical data and collaborating with Subject Matter Experts (SMEs) to ensure instructional accuracy.

  • Capability to produce technical illustrations, diagrams, and layout formatting for training packages.

  • Strong familiarity with document quality control and industry style standards.

Why Join Team Carney?

When you join Team Carney, you join a legacy of excellence. We focus on our people because when we make a positive impact on the lives of our employees, they are able to make a positive impact on our clients. We offer a full suite of competitive benefits, including:

• Health & Wellness: Multiple medical, dental, and vision insurance options (BCBS CareFirst), health spending accounts (HSA), and flexible spending accounts (FSA).

• Financial Security: 401(k) retirement plan with company match, plus Carney-paid life and disability insurance.

• Work-Life Harmony: Generous Paid Time Off (PTO), 11 paid holidays, and 6 weeks of paid parental leave.

• Professional & Personal Growth: Annual tuition assistance (up to $5,000) and student loan repayment.

• Get Out and Learn: Up to $200 annually to learn almost anything (from pottery to coding!).

• Get Out and Run: Up to $200 annually to participate in fitness and active lifestyle events.

• Continuous Development: Ad hoc training and ongoing professional development access.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

The Customer Success Manager at Elite is a high-impact role focused on ensuring customers fully realize the value of our products and services. This position requires a high level of performance in customer success and SaaS environments, including driving product adoption, retention, and expansion through proactive customer engagement. A core aspect of this role will be delivering education and enablement initiatives to empower customers with the knowledge and tools they need to maximize their success with Elite’s offerings.

Work Arrangement:​Remote​

This role requires the individual to be based in ​Eastern Standard Time (EST) or Central Standard Time (CST)​time zone.

Responsibilities

• Drive Adoption & Value Realization: Proactively engage with customers to ensure they are utilizing Elite’s solutions effectively and benefiting from all available features.
• Customer Management: Develop and maintain strong, long-term relationships with customers to drive satisfaction, renewals, and expansion opportunities.
• Retention Focus: Collaborate closely with customers to address their needs and concerns, ensuring high retention rates and identifying at-risk accounts for early intervention.
• Customer Education & Enablement: Deliver customized training programs, webinars, and “power hour” sessions to help customers deepen their product knowledge and improve their workflows.
• Proactive Communication: Regularly check in with customers to offer updates, gather feedback, and provide solutions that enhance their experience.
• Collaboration with Sales, Services & Support Teams: Work closely with internal teams to share customer insights, optimize service delivery, and drive growth opportunities.
• Perform other duties as assigned to support the overall goals and objectives of the department/company.
• Perform other duties as assigned to support departmental and company objectives.​

Qualifications

• ​​Bachelor’s Degree​ or equivalent education and experience.
• ​ ​ 3–5 years ​ years of experience in experience in customer success, account management, or a related field, and 2+ years of experience with legal technology (legal tech) or finance technology (fintech), with a strong focus on high-performance environments in SaaS, enterprise technology, or B2B sectors.
• Proven track record of managing and driving the success of large, complex accounts with multi-level stakeholders, ideally within enterprise organizations or high-growth tech companies.
• Experience in delivering advanced customer education and enablement programs, including onboarding, ongoing training, and strategic and tactical workshops that foster deeper product adoption and usage.
• Understanding of customer success metrics and the ability to leverage data to inform strategy, optimize customer engagement, and achieve business outcomes, such as retention, expansion, and upsell.
• Demonstrated expertise in risk management, implementing proactive strategies to mitigate churn, and successfully turning around at-risk accounts.
• Strong cross-functional collaboration skills, with a history of working closely with Sales, Product, and Engineering teams to align customer success strategies with broader organizational goals.
• Experience influencing C-suite executives and key decision-makers to achieve account expansion and strategic partnership goals.
• Deep proficiency in customer success software (e.g., Salesforce, Gainsight) and other analytics tools to manage account health, performance, and engagement efforts at scale.
• Ability to travel up ​ 10–25% ​as business needs require
• Role requires the following physical capacity:​​Sedentary: primarily desk/computer work​
• Must be legally authorized to work in​​United States​; ​Elite does not provide employment sponsorship for this position​

Benefits:

• Competitive Compensation Package ($112,500-$125,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

We are seeking an exceptional Group Product Manager (GPM) to lead and scale our Financials product category at Elite. This role is ideal for a strategic, customer-obsessed leader who thrives at the intersection of business, technology, and innovation. As a GPM, you will own the vision, strategy, and execution of multiple products that empower law firms to manage their financial operations ensuring accuracy, efficiency and compliance at scale. This category includes accounting, budgeting, invoicing, payments, and regulatory reporting.

You will lead and mentor a team of Product Managers (PMs), fostering a high-performance, collaborative culture that prioritizes outcomes over outputs. You’ll be responsible for defining clear roadmaps, aligning cross-functional teams, and ensuring our products meet both customer needs and business objectives. As a key strategic partner to engineering, data science, UX design, sales, and marketing, you’ll drive alignment across the organization and secure buy-in for high-impact initiatives. You will also engage with customers and industry stakeholders to ensure our products address the unique challenges law firms face in managing financials.

The ideal candidate is a visionary yet execution-oriented leader who can balance short-term wins with long-term product evolution. You have a proven track record of managing complex product ecosystems, launching innovative solutions, and scaling high-growth products. You thrive in fast-paced, data-driven environments and are skilled at navigating ambiguity, driving operational excellence, and making data-informed decisions.

If you are a customer-first, strategic product leader who understands the intricacies of financial management, we want to hear from you!

Work Arrangement:​Remote​

This role requires the individual to be based in ​Flexible across U.S. time zones​ time zone.

Responsibilities

Strategic Leadership & Vision

• Develop and drive a clear product strategy that aligns with business objectives and market opportunities.
• Act as a strategic connector, balancing short-term execution with long-term vision to ensure sustainable product growth.
• Analyze market trends, competitive insights, and customer needs to identify new areas for innovation in data-driven legal tech.
• Collaborate with executive leadership to define success metrics and ensure alignment across product initiatives.
• Make data-driven decisions, ensuring that teams focus on the highest-impact work.

Product Execution & Operational Excellence

• Own the end-to-end lifecycle of data products, from ideation to launch, ensuring they meet quality standards and deliver value.
• Drive operational rigor through structured roadmaps, OKRs, and decision-making frameworks.
• Ensure seamless integration of data products with other product areas and business functions.
• Provide strategic guidance on backlog prioritization, product roadmaps, and execution, empowering PMs to take ownership.
• Establish and monitor key performance indicators (KPIs) to assess product success, adoption, and revenue impact.
• Unblock teams by removing inefficiencies, optimizing workflows, and balancing short-term needs with long-term vision.

Cross-Functional Influence & Stakeholder Alignment

• Act as a bridge between engineering, design, marketing, sales, customer success, and data science, ensuring product success.
• Secure executive buy-in for strategic initiatives, ensuring data products receive the necessary resources and support.
• Work closely with sales and customer success teams to drive adoption, customer engagement, and revenue growth.
• Advocate for data products in meetings and cross-functional discussions, ensuring alignment and visibility.
• Clearly articulate product plans, progress, and results to internal teams and executive leadership.

Team Leadership & Culture Building

• Lead, mentor, and grow a high-performing team of Product Managers and Business Analysts, fostering a collaborative and inclusive culture.
• Provide coaching, feedback, and career development opportunities to PMs, helping them grow in their roles.
• Champion a transparent and psychologically safe environment, where teams can take risks, experiment, and innovate.
• Act as a force multiplier by removing obstacles, setting clear expectations, and ensuring smooth team operations.
• Foster a culture of data-driven decision-making, continuous learning, and experimentation.

Customer & Market Focus

• Obsess over customer needs, leveraging data, research, and direct feedback to shape product direction.
• Ensure teams build the right solutions, focusing on solving customer problems rather than chasing features.
• Guide the team in data analysis and insights, refining features and improving user experiences based on real-world feedback.
• Maintain a strong business acumen, understanding how product decisions impact revenue, retention, and scalability.

Agility & Change Leadership

• Lead teams through uncertainty, ambiguity, and shifting priorities, maintaining clarity and focus.
• Quickly adapt to changing market conditions and company goals while keeping teams aligned and motivated.
• Drive continuous improvement by celebrating wins, learning from failures, and iterating on processes.

Other Responsibilities

• ​​Perform other duties as assigned to support departmental and company objectives.​

Qualifications

• ​​Bachelor’s Degree​ in Accounting, Business, Engineering, or a related field, or equivalent practical experience. MBA preferred.
• ​ ​ 6–8 years ​ years of experience in of product management experience, with at least 1-2 years leading and mentoring Product Managers and at least 3+ years managing a product category or portfolio.
• Experience with financial controls, compliance tracking, and global reporting requirements for large enterprises.
• Proven track record of owning and scaling complex products in a fast-paced environment.
• Experience in SaaS, B2B, or enterprise software, particularly in legal tech, fintech, or other highly regulated industries.
• Strong strategic thinking and business acumen, with the ability to align product roadmaps with company goals.
• Experience driving product vision, strategy, and execution while balancing short-term wins with long-term impact.
• Exceptional cross-functional leadership, with the ability to influence and align stakeholders across engineering, design, marketing, sales, customer success, and data science.
• Preferred experience leveraging AI tools to drive product innovation and development.
• Strong understanding of go-to-market strategies, customer adoption, and revenue growth in product-led environments.
• Highly skilled in customer research, competitive analysis, and data-driven decision-making to identify opportunities and drive innovation.
• Demonstrated ability to prioritize ruthlessly, manage trade-offs, and make tough decisions in ambiguous situations.
• Experience leading roadmap planning, OKRs, and KPI-driven product development to ensure measurable impact.
• Outstanding communication and storytelling skills, with the ability to clearly articulate product vision and business value to executive leadership and teams.
• Passion for mentorship and talent development, fostering a culture of continuous learning, collaboration, and high performance.
• Hands-on experience with data platforms, analytics tools, or AI-powered products.
• Prior experience working in high-growth startups or scaling organizations through key growth phases.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.​
• Experience in the legal technology sector is highly desirable.
• Familiarity with legal industry workflows and challenges.​
• Experience with SaaS product development and lifecycle management.​
• Ability to travel up ​ 10–25% ​as business needs require
• Role requires the following physical capacity:​​Sedentary: primarily desk/computer work​
• Must be legally authorized to work in​​United States​; ​Elite does not provide employment sponsorship for this position​

Benefits

• Competitive Compensation Package ($171,000-$190,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.

Customer Service RepresentativeJoin a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued.

Headquarters:

Summary:

We are seeking an experienced Python Backend Developer to design, build, and deploy scalable AI-powered applications using Retrieval-Augmented Generation, large language models, and agentic AI frameworks. The role will focus on delivering a production-grade RAG system and AI chatbot that can securely integrate with enterprise data, APIs, databases, and cloud services.

General information:

The organization is developing an AI-powered platform and requires an experienced individual contributor to build its RAG architecture and conversational AI capabilities. The developer will work closely with a distributed team and should be available for several hours of overlap with US working hours.

The project involves designing AI systems that go beyond basic prompt engineering, including multi-step workflows, autonomous agents, vector search, knowledge retrieval, memory management, and tool integration. The solution must be scalable, secure, observable, and suitable for production use.

The technology environment includes Python, FastAPI, large language models, LangGraph, LangChain, vector databases, Azure AI services, AWS, Docker, Kubernetes, and microservice-based architectures.

Task and deliverables:

• Design the end-to-end architecture for a scalable RAG system and AI chatbot.
• Develop Python backend services, REST APIs, and microservices using FastAPI or similar frameworks.
• Build document ingestion, chunking, embedding, indexing, retrieval, and reranking pipelines.
• Implement vector search solutions using Azure AI Search or comparable vector databases.
• Design autonomous AI agents capable of planning, reasoning, tool usage, and decision-making.
• Develop multi-step AI workflows using LangGraph, LangChain, CrewAI, AutoGen, or similar orchestration frameworks.
• Integrate commercial and open-source LLMs, including Azure OpenAI, OpenAI, Anthropic Claude, Gemini, and comparable models.
• Implement conversation memory, session management, context management, and agent collaboration patterns.
• Connect AI workflows with APIs, databases, enterprise systems, and external tools.
• Develop asynchronous, high-performance services capable of handling concurrent AI workloads.
• Implement prompt management, structured outputs, guardrails, fallback logic, and model evaluation processes.
• Establish logging, monitoring, tracing, observability, security, and error-handling standards.
• Containerize and deploy AI services using Docker, Kubernetes, Azure, or AWS.
• Translate business requirements into technical designs, delivery milestones, and production-ready AI solutions.
• Collaborate with the wider team while independently owning architecture and implementation decisions.

Required experience:

• Required: 8 or more years of professional Python backend development experience.
• Required: Strong experience designing REST APIs, microservices, asynchronous services, and distributed backend systems.
• Required: Hands-on experience building production-grade RAG applications.
• Required: Strong understanding of embeddings, document chunking, semantic search, vector indexing, retrieval strategies, and reranking.
• Required: Hands-on experience developing AI agents and multi-step LLM workflows.
• Required: Experience with agentic AI frameworks such as LangGraph, LangChain, CrewAI, AutoGen, or comparable platforms.
• Required: Experience integrating LLMs through OpenAI, Azure OpenAI, Anthropic Claude, Gemini, or open-source model APIs.
• Required: Ability to design AI architecture beyond basic prompt engineering.
• Required: Experience integrating AI applications with APIs, databases, data pipelines, and enterprise systems.
• Required: Experience implementing security, monitoring, logging, tracing, and observability for production services.
• Required: Experience deploying containerized applications using Docker and cloud platforms such as Azure or AWS.
• Required: Ability to independently translate business requirements into scalable technical solutions.
• Required: Strong communication and collaboration skills in a distributed working environment.
• Required: Availability for several hours of overlap with US working hours.

To apply: https://weworkremotely.com/remote-jobs/toptal-python-backend-development-talent-with-rag-and-agentic-ai-experience

At Thorn, our cause is our code. We are a nonprofit whose mission of defending children from sexual exploitation and abuse is deeply embedded within our core—a shared code that drives us to do challenging work with resilience and determination.

Here, you’ll work and grow among the best hearts and the best minds in tech, data, and business alongside our network of independent partners, NGOs, and law enforcement agencies. Together, we’re focused on building technology that protects children’s futures. We are looking for dynamic problem solvers with the desire to help address some of today’s toughest issues. You’ll collaborate with a diverse group of peers in a remote environment centered on wellness, care, and compassion.

In 2019, we took the stage atTED and shared our audacious goal of eliminating child sexual abuse material from the internet. Come join us to help make this goal a reality and build a world where every child can be safe, curious, and happy.

About the Role

Our Victim Identification team builds and owns tools that empower global law enforcement partners to combat child sexual abuse. As a Senior Engineer, you take ownership of significant features and system components, bringing expertise to a core area of the system and contributing meaningfully to how our systems are designed, built, and maintained.

In this role, you independently deliver complex projects within a defined scope, apply sound technical judgment to design and implementation decisions, and ensure high standards of quality, reliability, and performance in support of Thorn’s mission. You partner closely with Product and Engineering to translate goals into well-scoped technical solutions and execute them successfully. Through strong collaboration and thoughtful ownership, you help raise the bar for quality within your team and contribute to the health and effectiveness of your team’s systems.

What You’ll Do

• Collaborate with engineers on your team to build and maintain scalable systems and applications from end-to-end.
• Take on complex features and projects independently. You gather input from teammates, break down problems, and communicate progress clearly to stakeholders.
• Lead technical discussions within your team, partnering closely with Build and Product to define requirements and arrive together at practical, high-quality approaches.
• Develop solutions to problems faced by our users, clearly articulating tradeoffs and decisions to stakeholders across technical and non-technical audiences, and incorporating feedback into iterative improvements.
• Apply sound design and implementation judgment within your area of ownership, contributing to system reliability, scalability, and sustainability.
• Play a critical role in day-to-day coding, thorough code reviews, and troubleshooting production issues, including participating in on-call rotations to support system reliability and incident response.
• Identify technical risks within your work and raise them early, collaborating with teammates to address issues before they become larger constraints.
• Strengthen your team by sharing expertise, offering thoughtful feedback, mentoring teammates within your domain, and stepping in to help when needed.
• Contribute to improving team practices and documentation, supporting a culture of learning and continuous improvement.

What We’re Looking For

• You have a commitment to putting the children we serve at the center of everything you do.
• You have experience building and maintaining production-ready software systems.
• You demonstrate strong problem-solving skills and apply sound design and implementation judgment within your area of ownership.
• You are nimble and comfortable working within evolving requirements, adapting your approach and breaking down problems to deliver high-quality solutions.
• You take pride in writing clear, maintainable code and maintaining a high bar for quality and craftsmanship.
• You clearly articulate technical decisions and tradeoffs and incorporate feedback thoughtfully into your work.
• You identify risks and edge cases in your work and proactively raise concerns.
• You communicate clearly, efficiently, and thoughtfully. We’re a highly-distributed team, and effective written communication is crucial for everything from Slack to code reviews.

Technologies We Use

• Python3
• TypeScript / React/ Ant Design
• AWS / Terraform
• Docker / Kubernetes
• Elasticsearch / PostgreSQL
• Datadog

Compensation and Benefits

A reasonable estimate of the compensation range for this role is $129,000-$178,250/year. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure, and certifications.

Our remote-first work model is structured around working from home most of the time. But, there will be times that employees are expected to travel. For example, Thorn may host company-wide gatherings, and smaller teams may hold in-person meetings and team-building events, or require attendance at specific conferences.

At Thorn, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Thorn can mean for you.

Thorn is strengthened by the wide range of experiences and perspectives on our team. We value the diversity of our professional backgrounds, subject matter expertise, cultures, and perspectives because they help us solve complex problems and serve our mission more effectively. We hire based on merit, qualifications, and organizational need, and we are committed to fostering an inclusive environment where all employees can thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Thorn is committed to the full inclusion of all qualified individuals. We provide reasonable accommodations to ensure candidates and employees with disabilities can fully participate in the application process, perform essential job functions, and access all the benefits and privileges of employment. If you need an accommodation, please contact us at hiring@wearethorn.org

Know Your Rights: Workplace discrimination is illegal

About Valiantys

Join Valiantys and be part of something extraordinary!

At Valiantys, we’re not your typical Atlassian Platinum Solution Partner – we’re the force behind awe-inspiring, game-changing solutions, meticulously designed for Atlassian’s suite of software products. We’re the pioneers in delivering cutting-edge team collaboration and productivity tools. Think of us as the rocket fuel that powers organizations, propelling them to unparalleled heights of success and efficiency!

Now, envision yourself embarking on an exciting journey with Valiantys and Atlassian, where innovation knows no limits, and your contribution takes center stage.

What You’ll be Working on

The People Operations Specialist supports the accurate, timely, and consistent delivery of day-to-day People Operations processes across North America. The role manages HRIS, payroll, benefits, time off and leave administration, employee lifecycle transactions, compliance support, reporting, and employee inquiries. The position ensures operational processes are executed effectively while supporting the Senior People Operations Manager with governance, process improvement, and strategic initiatives. This is an execution-focused role. The Senior People Operations Manager provides direction, establishes priorities, and retains accountability for People Operations governance, policy interpretation, process design, and strategic initiatives.

$65,000 - $85,000 a year

Role Overview

The People Operations Specialist supports the accurate, timely, and consistent delivery of day-to-day People Operations processes across North America. The role manages HRIS, payroll, benefits, time off and leave administration, employee lifecycle transactions, compliance support, reporting, and employee inquiries. The position ensures operational processes are executed effectively while supporting the Senior People Operations Manager with governance, process improvement, and strategic initiatives. This is an execution-focused role. The role provides direction, establishes priorities, and retains accountability for People Operations governance, policy interpretation, process design, and strategic initiatives.

Primary Responsibilities

People Operations

HRIS & Data Integrity

• Maintain accurate employee records and employee data in HiBob.
• Process routine employee lifecycle changes in HRIS
• Execute transfers, terminations, compensation updates
• Conduct routine HRIS audits (accuracy ≥99%)
• Maintain documentation within defined system of record
• Support HRIS testing and implementation initiatives
• Escalate data integrity risks or system issues to the Senior People Operations Manager

Payroll Execution Support

• Prepare payroll input files and change reports
• Perform pre- and post-payroll validation checks
• Support Workers Compensation reporting and preparation and quarterly/annual filing
• Assist in tax and compliance documentation preparation
• Partner with Payroll vendor under Ops Manager oversight
• Prepare and coordinate the overall North America payroll process for both the US and Canada, including gathering, validating, and reconciling payroll inputs prior to payroll submission.
• Accountability-Execution accuracy, documentation and completeness and timeliness of payroll inputs and processing, not payroll governance.

Benefits & Retirement Administration

• Process life events and benefit changes.
• Support retirement contribution administration and uploads.
• Work with benefits vendors to resolve routine employee or administrative issues.
• Audit benefit eligibility and enrollments.
• Escalate vendor discrepancies or eligibility concerns Senior People Ops Manager Time Off & Leave Management.
• Process routine vacation, time-off, and leave transactions.
• Maintain accurate employee leave and time-off records.
• Support the administration of employee leave processes in accordance with established procedures.
• Coordinate required documentation and system updates.
• Respond to routine employee and manager questions regarding time off and leave.
• Escalate complex, policy-related, or sensitive leave matters to the Senior People Ops Manager.

Reporting & Administrative Operations

• Prepare recurring HR reports (headcount, turnover, leave).
• Maintain audit documentation.
• Escalate complex or policy-related to Senior People Ops Manager

Employee Support

• Respond to routine employee and manager People Operations questions.
• Provide accurate guidance based on established policies, procedures, and resources.
• Monitor and resolve routine People Operations tickets and requests.
• Direct complex, sensitive, or policy-related matters to the appropriate People team member.
• Maintain service-oriented and professional employee experience.

People Operations Projects

• Support People Operations projects and initiatives as assigned.
• Complete assigned project activities within established timelines.
• Provide operational input and support implementation activities.
• Collaborate with cross-functional stakeholders as required.

Collaboration & Teamwork

• Demonstrates a positive, initiative-taking attitude and a strong commitment to collaboration.
• Build trusted relationships across the People & Culture team and with extended departments, working effectively across functions to deliver seamless employee support and operational outcomes.
• Communicates clearly, contributes to a positive team environment, and approaches challenges with a solutions-oriented mindset.

Knowledge & Expertise

• Working knowledge of People Operations processes and employee lifecycle administration. Strong understanding of HRIS, payroll, benefits, time-off, leave, and employee data processes.
• Experience with ADP Workforce Now and HiBob is an asset.
• US Payroll- Familiarity with U.S. payroll processes and applicable federal and state compliance requirements is expected.
• Ability to follow established procedures while identifying potential issues or exceptions. Strong attention to detail and commitment to data accuracy.
• Ability to manage confidential employee information appropriately. Strong organizational, communication, and critical thinking skills.
• Ability to work effectively across multiple stakeholders and priorities.

Success in the Role

• Accurate and timely execution of People Operations processes.
• High-quality employee data and HRIS transactions.
• Complete and accurate payroll and benefits inputs.
• Timely completion of employee lifecycle activities.
• Consistent adherence to SOPs, policies, and compliance requirements.
• Responsive and professional employee and manager support.
• Effective identification and escalation of issues.
• Reliable collaboration with internal stakeholders and vendors.
• Ownership and timely completion of assigned People Operations work

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are

Hyperbolic Labs is on a mission to democratize AI by breaking down the barriers to computing power with our Open-Access AI Cloud. By making better use of idle computing resources across the globe, we offer an innovative GPU marketplace and AI inference service that promise affordability and accessibility for all. As pioneers at the intersection of AI and open-source technology, we believe in an open future where AI innovation is limited only by imagination, not by access to resources. We’re looking for forward-thinking individuals who share our passion for making AI universally accessible, secure, and affordable. Join us in building a platform that empowers innovators everywhere to turn their visionary AI projects into reality.

About the Role

When a customer’s GPU cluster has a problem, you are the first engineer they talk to, and most of the time you are the only one they need to. You own the ticket from the first response to the resolution, you own the clock against our SLA, and you keep ownership even when the problem needs deeper help.

This is not a ticket routing job. You will be in Linux every day, on real infrastructure, fixing real customer problems. The people who do this well here move into the Forward Deployed Engineer role, and we will build that path with you deliberately.

Who You Are

• Ticket ownership, end to end. You own every ticket you pick up, including after it escalates. You do not hand off, you pull in the engineer you need and stay on it until the customer is working.

• The SLA clock. First response, severity classification, and keeping us honest against our response commitments. You are the person who knows where every open issue stands.

• First technical response and triage. Reproduce the problem, gather the logs and configuration that matter, and make the first call on whether the fault is ours or the provider’s.

• Customer environment access and configuration. SSH key and access issues, NFS mounts and storage, quotas, security groups, container and driver questions, billing and account questions.

• Runbook execution and authoring. Run the documented play when there is one. When you solve something new, write the runbook so the next person does not escalate it.

• Documentation. Keep our customer-facing docs and internal knowledge base current. Most repeat tickets are a documentation gap.

• Very strong Linux experience and daily work in the CLI.

• Experience owning tickets against a response SLA in cloud, hosting, or infrastructure support.

• Solid networking and storage fundamentals: SSH, NFS and mounts, DNS, firewalls and security groups.

• Working familiarity with GPU workloads: nvidia-smi, drivers, CUDA, containers.

• Clear and fast written communication under time pressure. Customers read what you write while they are blocked.

• Good judgment about the limits of your own knowledge, and a bias toward escalating early with a complete picture rather than late with a guess.

• Comfortable working across time zones and with an on-call rotation for critical issues.

Preferred Qualifications

• Experience with ticketing and on-call tooling (Zendesk, Linear, PagerDuty, or similar).

• Scripting in bash or Python to automate repeat work.

• Exposure to Slurm, Kubernetes, or Docker in a multi-tenant environment.

• Background in GPU cloud, HPC, or a hardware-adjacent support org.

Hyperbolic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Pair Team

Pair Team is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, we deliver medical, behavioral, and social care by integrating shelters, pantries and other community-based organizations into our whole-person model. As California’s largest complex care provider, we’ve proven our impact to reduce avoidable emergency care, including a 52% and 26% reduction in ER visits and hospitalizations respectively. Once scaled nationally, our approach would save tax payers $150B per year.

With our years of experience and vast data collected, we are now building an AI platform that embeds social work agents across the safety net to truly unify our fragmented healthcare and welfare system. By scaling our country’s frontline medical and social services workforce, we aim to bring high-touch care to everyone.

At Pair Team, we’re not just delivering care—we’re transforming it. We’re building a future where high-touch, community-driven care is accessible to everyone, especially the most underserved.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Journal of General Internal Medicine: A Novel Intervention for Medicaid Beneficiaries with Complex Needs

About the Opportunity

As a Director of Revenue Cycle Management at Pair Team, you will play a critical role in building the RCM function that allows our technology-enabled service to improve healthcare access and outcomes for underserved communities. You will own RCM end to end — from eligibility and authorization through claims, denials, and collections — across Medicaid andMedicare. and other service lines. This is a hands on, build-it-yourself role for someone who can both set RCM strategy and get into the claims data themselves to find and fix collection gaps. You’ll build the team, systems, and processes that let RCM scale alongside a fast-growing, mission-driven company.

This is a fully remote position reporting up to the VP of Finance and BizOps.

What You’ll Do

• Own the RCM function end to end across Medicaid and Medicare — from eligibility and authorization through claims, denials, and collections.
• Lead RCM strategy: team building, hiring/managing RCM staff, KPI development and reporting, and cross-functional collaboration with operations, product, and engineering to build supporting tooling and processes.
• Run deep analysis on claims data to identify gaps, drive remediation with cross-functional stakeholders, and improve collection rate and DSO.
• Manage patient billing and coinsurance collection processes
• Own denial management and appeals, driving down rejection and denial rates.
• Centralize eligibility verification, authorizations, and payer reporting under RCM.
• Work directly with payers and provider groups to remediate claims issues and manage payer reporting relationships.
• Partner with Finance on revenue reconciliation, cash application, and collections reporting.
• Ensure compliance with Medicaid and Medicare billing requirements.
• Select, implement, and optimize RCM systems to support multi-program billing and scale with growth.
• Build scalable, automated processes suited to a fast-moving startup.

What You’ll Need

• 8+ years of progressive Revenue Cycle Management (RCM) experience, with end-to-end ownership across eligibility/enrollment, charge capture, coding, claims submission, denials management, and collections.
• Deep, hands-on knowledge of Medicaid and Medicare billing across the full revenue cycle, ideally including FFS, risk-based arrangements, and other healthcare billing structures.
• Experience building and leading teams in a high-growth, early-stage startup.
• Highly analytical and self-sufficient: able to independently query and dig into claims data (no dependency on a separate analytics team), generate insights, and use them to drive collection rate improvements.
• Strong communication and collaboration skills across finance, accounting, operations, product, and engineering.
• Experience implementing RCM solutions such as Candid, Waystar, etc.
• Ownership mindset: drives results for the mission, business, and customer experience.
• Thrives in a fast-paced, complex, low-red-tape early-stage environment.
• Passion for serving individuals with complex chronic needs, including homelessness, severe mental illness, and substance use disorder.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

Because We Value You

• Competitive salary: $185,000 - $215,000
• Equity compensation package
• Medical, dental & vision with HSA/FSA and company HSA contribution
• Remote-first with equipment and $100/mo home office stipend
• Flexible PTO and 12 paid holidays
• 100% company-paid life, disability & AD&D
• Backup childcare, caregiver concierge, and financial guidance resources

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

If you are a Growth-Minded person who is passionate about delivering results, creating value, improving the team’s efficiency, investigating problems, and finding solutions - join our Team! Our promise to our people is that MasterBorn is the best place in the world to grow your career.

In MasterBorn, we build software better with world-class developers and designers. Our tech stack is built around React, Node.js and TypeScript. We are working with well-established companies and sometimes startups in their early stages (MVPs), which makes the job full of diversity and exciting challenges while crafting cutting-edge solutions.

Enjoy the flexibility of working within the Polish time zone while collaborating with clients from diverse industries in USA, such as Fintech, Sportstech, Medtech, and many others.

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Offer summary:

• Required: 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR managing external clients supporting building SaaS products, experience working in Agile projects, English & Polish - min. C1
• Offer: B2B/UZL, paid days off, 100% remote (or hybrid/onsite - as you prefer), Polish time zone, flexible hours, full time position, long term contract, Scrum Teams, regular Product Owners’ knowledge sharing meetings, and more
• Perks and Benefits: learning budget, health insurance and sport benefit, regular feedback, support, and real learning opportunities, access to internal Design Talks and Tech Talks, and more
• Tools you’ll use: Slack, GSuite, Jira, FigJam and Coda, Apple MacBook Pro

Your future tasks and duties:

• Act as a trusted product partner to the Client’s Product Owner, helping translate business goals into product direction, priorities and actionable decisions.
• Understand the client’s business model, goals, product strategy, users, market context, and success metrics, and ensure the team understands not only what we are building, but why it matters.
• Work at the discovery and delivery stages of the product implementation.
• Manage the product roadmap & product backlog, always connecting roadmap and feature decisions to measurable business and user outcomes rather than just output.
• Prepare the requirements so they are clear to the team.
• Ensure timely delivery of the product.
• Negotiate the scope and explain technical aspects to the client.
• Advise clients on product decisions by clearly communicating trade-offs between business value, user needs, technical complexity, risk, and time to market - confidently discussing priorities, risks, and opportunities with clients and senior stakeholders.
• Constructively challenge client requests, ask strong questions, and recommend alternatives instead of simply executing what the client asks for.
• Work with a scrum team (cross-functional teams of 4-12).
• Collect and provide feedback for your team.
• Proactively identify product opportunities, risks, and gaps, and bring recommendations to the client rather than waiting for requirements.
• Facilitate conversations toward clear decisions, especially when stakeholders disagree or requirements are ambiguous.

About you - Tech skills & Experience:

• 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR serving clients developing a SaaS product in a BA/Product Owner role.
• Experienced working in Agile projects.
• Strong ability to structure and visualize ideas in real time - helping clients understand flows, logic, and next steps with clarity.
• Excellent at structuring work and communication - ensures clear agendas, aligned roadmaps, and closes loops on decisions and follow-ups.
• Skilled in cooperation, conducting talks, meetings, and workshops with United States based, English-speaking clients.
• Experienced in writing down requirements, creating process flows and communicating them to the development team.
• Ability to conduct workshops with the client (use of a wide range of workshop techniques depending on the kind of client and their needs).
• Solid business and product thinking - you get up to speed quickly on a client’s business model, goals, users, and market context, and use that understanding to shape product decisions.

About you - Soft Skills:

• Excellent command of Polish and English (both C1) is required.
• Not afraid to question the status quo.
• Able to communicate clearly with assertiveness and a positive attitude.
• Analytical mindset (understand the project from the helicopter view and in detail).
• Open-minded, have a problem-solving way of thinking.
• Excellent at self-management & decision-making.
• Happy to take ownership of the product and comfortable moving it forward without needing constant direction - you know what needs attention and close gaps proactively.
• Adaptable communicator - able to adjust the level of detail and framing depending on whether you’re talking to developers, Product Owners, or senior business stakeholders.
• Open to learning from your exceptional teammates and co-workers.

Nice to have:

• Experience in working with Senior Executives
• Understanding of web development technical concepts
• History of working with American stakeholders

Recruitment process:

• CV Review
• Phone call with our Recruiter (15min)
• Soft-skills interview with our Recruiter (1h)
• Technical interview with Product Team (1,5h)
• Interview with your Department Head (1h)
• Decision and feedback 🥳

9,000 zł - 17,500 zł a month

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Join us and have a real impact on the road to a project’s success!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Help Us Build The Future of Travel

At Airalo, we’re making it easier for people to stay connected wherever they travel. As the world’s first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.

Today, we’re a team of 400+ people across 60+ countries, building a product used by travelers every day. We’ve grown quickly, but we’ve worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.

We’re fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.

Your Next Destination

• Location: Remote.
• Contract: Full-time, permanent.
• Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
• Languages: English is our main working language day to day, so you’ll need to be comfortable communicating in it both in meetings and async.

This is a high-impact commercial role owning partner acquisition, channel expansion, and B2B growth across Latin America. You will drive Airalo’s B2B and B2B2C footprint by unlocking high-volume transaction streams across corporate travel, enterprise consumer, and reseller channels.

Reporting directly to the Partnerships Director for North America & LatAm, this Mexico-based role serves as the primary commercial champion for regional market expansion, with a strong focus on growing the Mexican market first.

This role suits a commercially driven, consultative deal-maker who excels at leading complex sales cycles, mapping strategic territories, and building high-value partnerships across Latin America.

Your main responsibilities are:

Strategic Market Mapping & Pipeline Generation

• You lead partner acquisition initiatives alongside the Partnerships Director and cross-functional teams (Growth, Product, Marketing, Operations).

• You conduct territory mapping to build segmented prospect lists from mid-market to larger targets, launching targeted outreach campaigns that convert.

Full Lifecycle Sales & Revenue Expansion

• You own the end-to-end sales cycle - from prospecting and discovery to proposal development, complex negotiation, and successfully closing the deal and onboarding the new partnerships.

• You build and maintain a predictable sales pipeline, consistently delivering against monthly, quarterly, and annual revenue OKRs.

• You are responsible for onboarding the new partnerships successfully by understanding, articulating, negotiating, and owning the integration fully.

Value-Driven Engagement & Ecosystem Advocacy

• You champion Airalo within partner ecosystems, articulating compelling ROI narratives, product positioning, and co-marketing initiatives that accelerate adoption.

• You cultivate deep relationships with C-suite executives and key decision-makers to maximize lifetime partner engagement and transaction volume.

Cross-Functional Execution

• You drive onboarding success by coordinating with internal stakeholders to ensure seamless partner activation, product integration, and performance tracking.

• You utilize CRM tools and analytics to forecast pipeline health, monitor competitor activity, and inform regional pricing and packaging strategies.

Does this sound like you:

• You bring 7+ years of enterprise or channel sales success, preferably within travel, telecom, Fortune 500, or digital marketplaces.

• You have proven experience closing complex B2B and B2B2C deals with C-suite executives and multi-stakeholder teams in large organizations

• You master the consultative and solution-selling frameworks (e.g., SPIN, Challenger, value-based selling) to build compelling business cases.

• You have exceptional storytelling skills, with the ability to translate eSIM innovation into tangible business impact.

• You have professional fluency in both English and Spanish; Portuguese is a strong plus.

• You are willing to travel across the Americas for partner meetings and industry conferences.

Please be aware that we can only consider candidates for this role who already reside and are fully eligible to work in Mexico.

If you are interested in this position, please apply via the link.

Why People Join Us

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team spans 60+ countries, united by a shared belief that great work happens when people are trusted to own what they do. There’s trust to own what you do, space to focus without constant layers of process, and a clear sense of what you’re responsible for from day one.

As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact - from anywhere in the world.

Before You Hit Apply

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

At Airalo, we use AI-assisted tools as part of our recruitment process. Your application will be reviewed using tools that help our recruiters analyze and organize CV information. These tools support, but do not replace, human judgment; all hiring decisions are made by humans. If you progress to an interview, we may use tools to generate AI-assisted notes -  you can opt out of these. For more information on how we handle your data, please see our Privacy Policy: https://www.airalo.com/more-info/privacy-policy.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

Intake is the first point of contact for injured claimants and the engine that converts inbound leads into signed clients. We’re looking for a Senior Manager, Intake to own the performance, scale, and quality of a large, distributed intake operation that spans in-house staff and nearshore/BPO partners.

This is a hands-on leadership role for someone who has run high-volume intake or contact-center teams at scale, knows how to get the most out of outsourced and nearshore vendors, and is fluent in the systems and technology that keep a modern intake operation running. You’ll be measured on speed, conversion, quality, and client experience, and you’ll have the mandate to redesign process and tooling to move all four.

What You’ll Do

Lead the intake operation

• Manage a large, multi-site intake team (in-house and remote), including team leads, supervisors, and intake specialists across time zones.

• Own daily service levels, staffing coverage, and schedule adherence across a high-volume, extended-hours (often 24⁄7) operation.

• Coach and develop supervisors; build career paths, performance plans, and a culture of accountability and empathy toward injured clients.

Manage nearshore / BPO partnerships

• Own the day-to-day relationship with nearshore and BPO vendors, defining SLAs, KPIs, and vendor scorecards, and holding partners accountable to them.

• Lead vendor selection, onboarding, ramp planning, and capacity forecasting; partner on hiring profiles, training curricula, and quality calibration.

• Manage bilingual (English/Spanish) intake coverage and ensure consistent quality and compliance across all sites, regardless of location or vendor.

• Conduct regular business reviews (WBRs/QBRs) and drive continuous improvement on cost-per-signed-case and conversion.

Own performance and metrics

• Define, track, and improve core intake KPIs: speed-to-lead, contact and connect rates, lead-to-retainer conversion, sign-up/retention rate, abandonment, and quality/QA scores.

• Build dashboards and reporting that give leadership real-time visibility into pipeline, funnel drop-off, and vendor performance.

• Diagnose bottlenecks across the funnel and run experiments to lift conversion and reduce time-to-sign.

Own the systems and process

• Serve as the operational owner of the intake tech stack, CRM/case-management, lead management and routing, telephony/dialer, e-signature, and workforce-management tools.

• Design and document intake workflows, call scripts, screening criteria, disqualification logic, lead routing, and follow-up cadences.

• Partner with cross-functional stakeholders to configure and optimize systems, automate manual steps, and ensure clean data flow from first contact through signed retainer.

• Build and maintain a QA/call-monitoring program with scorecards, calibration sessions, and coaching feedback loops.

Partner cross-functionally

• Work closely with Marketing on lead quality, source performance, and speed-to-lead handoffs.

• Coordinate with Case Management / Legal on clean case handoffs, sign-up packets, and documentation standards.

• Ensure the operation stays compliant with applicable rules on client solicitation, consent, call recording, and data privacy.

What You Bring

• 6+ years of intake, contact-center, or client-services operations experience, including 3+ years managing large teams (typically 30+ agents directly or through supervisors).

• Personal injury, mass tort, or legal-services intake experience.

• Bilingual (English/Spanish) or experience managing bilingual/LATAM nearshore operations.

• Direct experience managing nearshore and/or BPO/outsourced teams, including SLA definition, vendor management, scorecards, and capacity/ramp planning.

• Proven track record managing large remote/distributed teams and hitting service levels across multiple sites and time zones.

• Working command of the systems that govern an intake operation, CRM / case-management platforms (e.g., Litify, Salesforce, Filevine, SmartAdvocate, CasePeer, Lead Docket), dialers/telephony (e.g., Five9, Genesys, RingCentral, Twilio), lead-routing, e-signature, and workforce-management tooling.

• Fluency with intake/contact-center metrics and the ability to turn data into action.

• Strong people-leadership, coaching, and communication skills.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11407 Property Management & Business Operations Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing entrepreneur managing real estate/property management operations and a Turo/car rental business is seeking two versatile Business Support Virtual Assistants to help operate and scale the businesses.

The immediate plan is to start two part-time VAs with overlapping coverage, allowing both to learn the company’s processes and provide backup for one another. Based on performance and business growth, both positions are expected to progress toward full-time over the first 10-12 months.

The client is specifically looking for long-term team members who want to grow with the business over multiple years, learn increasingly complex workflows, and potentially advance into more leadership responsibilities as additional VAs are added.

In addition to the requirements below, the candidate needs to be explicitly proactive in regards to business improvement, process improvement, and suggesting ideas to promote the continued growth of the business.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Property & Operations Support

• Communicate with tenants, contractors, municipalities, and other business contacts
• Handle routine communication through phone, text, and email
• Track outstanding operational tasks and follow-ups
• Assist with coordinating contractor workloads
  • Do follow ups with contractors and clients via phone call, messaging, video/phots and follow up with clients to make sure work done as promised
  • Keep track of time contractors are working through text, chat, voice calls, and photo/video
  • Responsible for proof of work verification
• Maintain organized property and operational records
• Follow detailed client-provided procedures and workflows

Car Rental Support

• Manage routine Turo customer communication
• Communicate with Turo support when necessary
• Assist with rental scheduling and customer-related workflows
• Support the client’s developing private car rental operation
• Maintain accurate rental and customer information
• Company is transitioning to run dual tech stack with Turo and one prime rental service (like Enterprise, Alamo, etc)
  • VA must have ability to follow up and pitch this to clients, promoting the transition to private platform

Administrative & Technology Support

• Work across the client’s existing and newly implemented business applications
• Use remote desktop systems when required
• Maintain organized records, trackers, and communications
• Use AI tools such as Claude or similar platforms to improve recurring workflows where appropriate
• Identify repetitive tasks that may be streamlined or automated
• Learn new systems and processes as the business expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous business support, operations, executive assistant, or customer service experience required
• Property management or real estate experience is a strong plus but not required
• Turo, car rental, or transportation experience is a plus
• Strong phone, SMS, WhatsApp, and email communication skills
• Experience coordinating contractors or service providers preferred
• CRM and business software experience required
• AI/LLM experience strongly preferred
• Strong ability to learn complex client-specific processes
• Ability to navigate and/or the willingness to learn Facebook, Instagram, TikTok business to achieve clients goals

IDEAL CANDIDATE PROFILE

• Excellent spoken English with a native or near-native accent
• Comfortable communicating with U.S.-based tenants, customers, contractors, and government offices
• Highly organized and dependable
• Strong executive assistant / operations mindset
• Self-motivated and eager to learn new technology
• Comfortable using AI tools or highly motivated to learn
• Interested in a long-term growth position rather than short-term VA work
• Capable of taking on increasing responsibility over time

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Office / Google Workspace
• Google Voice / VoIP Systems
• TeamViewer / Remote Desktop Tools
• AI Tools such as Claude / ChatGPT
• Property Management / Business Operations Platforms – Client Training Provided
• Turo – Preferred / Training Provided

Work Schedule

• Contracted Hours per Week: 20 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Shift 1- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2- 2:00 PM - 6:30 PM EST
• (Training will be combined 4- 8 AM EST during the first 3-4 weeks of onboarding)

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support

• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level

• Contracted Hours per Week: 20 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)

• Daily Working Time: Shift 1- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2- 2:00 PM - 6:30 PM EST

  • (Training will be combined 4- 8 AM EST during the first 3-4 weeks of onboarding)

• Scheduled Working Days: Monday-Friday

• REPORTING TO/POC: To Be Determined

• Number of VAs: 2

• GENDER PREFERENCE: None

• LANGUAGES SPOKEN/PREFERENCE: English

• ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)

• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Chief Financial Officer

DNSFilter, Inc. | Remote (US) | Reports to the CEO

Our Mission

DNS is one of the most strategic control points in cybersecurity. Nearly every digital action, from a student opening a browser to an employee clicking a link, begins with a DNS query. We see those threats first and stop them at the moment of resolution, before malware loads or a phishing page renders. Most security tools react. DNS prevents.

The Opportunity

Ten years in and on track to reach $50M in annual revenue this year, DNSFilter is entering a defining phase of growth. We are hiring a Chief Financial Officer to lead the financial strategy behind it.

Reporting to the CEO, the CFO owns Finance and Accounting in full and is accountable for the numbers that guide the company’s decisions. It is a role with genuine authority, a seat at the executive table, and a direct line to the board.

Why DNSFilter Now

Real ownership, not a supporting role. The CFO holds full authority over Finance and Accounting and a central seat at the executive table.

A business with substance. Three acquisitions already integrated and a platform protecting more than 43,000 organizations.

A voice in what comes next. The CFO helps shape the company’s most important decisions, from capital allocation to potential partnerships and transactions.

What Success Looks Like in Year One

1. A strategic finance function. Financial analysis informs the company’s most important decisions, and Finance is recognized as a driver of strategy and major business outcomes.
2. Financial operations that scale. The monthly close, forecasting, and internal controls run with rigor and clarity, giving leadership dependable access to the numbers behind every decision.
3. The confidence of the board and executive team. The CEO, board, and cross-functional leaders regard the CFO as a credible and dependable partner.

The Role

Responsibilities:

• Serve as the company’s primary financial voice to the board and executive team, owning board reporting and the SaaS metrics that matter most, including ARR, net revenue retention, CAC, and gross margin
• Advise the executive team on pricing, unit economics, and capital allocation
• Leverage AI and automation to scale financial operations
• Set and execute DNSFilter’s financial strategy in partnership with the CEO and board
• Own financial operations in full, including accounting, the monthly close, FP&A, treasury, budgeting, internal controls, and financial systems
• Lead the financial workstreams for major initiatives, including M&A integration, financing activity, and other significant transactions as they arise
• Build and lead a finance team known for stability, accountability, and strong partnership across the company
• Partner with Legal and the CEO on contract review, compliance, and risk management
• Work closely with the executive leadership team to turn financial insight into decisions the business can act on

Qualifications:

• Proven experience as a CFO at a company in the $50M to $200M revenue range, ideally in SaaS or cybersecurity
• Direct, hands-on experience leading finance through a significant transaction, such as M&A
• A track record of building rigorous financial operations, including a clean close, strong internal controls, and reliable forecasting, and not simply providing strategic oversight
• Experience integrating acquired companies’ financials into a single reporting structure
• Experience working closely with a board and CEO in a scaleup environment
• A reputation for strong cross-functional partnership and clear, proactive communication, supported by references
• Private equity or venture-backed company experience
• Experience with channel or MSP distributed SaaS revenue models
• Familiarity with the cybersecurity ecosystem and major market players
• Experience with a multi product platform

About DNSFilter

Founded in 2015, DNSFilter provides DNS-layer cybersecurity. The company has raised $45M in funding to date and has completed and integrated three acquisitions: WebShrinker (AI-powered content categorization), Guardian (VPN), and Zorus (DNS security). DNSFilter holds the fastest DNS resolution time in its category and identifies threats an average of ten days ahead of competitors.

At a Glance

• $50M in annual revenue
• $45M total funding raised
• Approximately 150 employees, globally distributed
• Close to 100 million people protected
• 43,000+ organizations protected
• 8,000+ channel partners
• Several Fortune 500 anchor customers
• 2 to 3 million DNS queries per second
• Fastest DNS security solution on the market
• Three acquisitions completed and integrated

Details

• Location: Remote (US)
• Travel: Approximately quarterly for board meetings, executive leadership meetings, and company offsites, with occasional additional travel
• Compensation: $300 000-$350 000 + 35% bonus + equity

U.S. hiring salary range

$300,000—$350,000 USD