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Handles customer inquiries and support requests while maintaining professionalism and responsiveness to client needs.
Manages day-to-day People Operations processes including HRIS administration, payroll, benefits, and employee lifecycle transactions across North America.
Join Valiantys and be part of something extraordinary!
At Valiantys, we’re not your typical Atlassian Platinum Solution Partner – we’re the force behind awe-inspiring, game-changing solutions, meticulously designed for Atlassian’s suite of software products. We’re the pioneers in delivering cutting-edge team collaboration and productivity tools. Think of us as the rocket fuel that powers organizations, propelling them to unparalleled heights of success and efficiency!
Now, envision yourself embarking on an exciting journey with Valiantys and Atlassian, where innovation knows no limits, and your contribution takes center stage.
The People Operations Specialist supports the accurate, timely, and consistent delivery of day-to-day People Operations processes across North America. The role manages HRIS, payroll, benefits, time off and leave administration, employee lifecycle transactions, compliance support, reporting, and employee inquiries. The position ensures operational processes are executed effectively while supporting the Senior People Operations Manager with governance, process improvement, and strategic initiatives. This is an execution-focused role. The Senior People Operations Manager provides direction, establishes priorities, and retains accountability for People Operations governance, policy interpretation, process design, and strategic initiatives.
$65,000 - $85,000 a year
Role Overview
The People Operations Specialist supports the accurate, timely, and consistent delivery of day-to-day People Operations processes across North America. The role manages HRIS, payroll, benefits, time off and leave administration, employee lifecycle transactions, compliance support, reporting, and employee inquiries. The position ensures operational processes are executed effectively while supporting the Senior People Operations Manager with governance, process improvement, and strategic initiatives. This is an execution-focused role. The role provides direction, establishes priorities, and retains accountability for People Operations governance, policy interpretation, process design, and strategic initiatives.
Primary Responsibilities
People Operations
HRIS & Data Integrity
Payroll Execution Support
Benefits & Retirement Administration
Reporting & Administrative Operations
Employee Support
People Operations Projects
Collaboration & Teamwork
Knowledge & Expertise
Success in the Role
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Own customer support tickets end-to-end for GPU infrastructure issues, diagnosing Linux/cloud problems and maintaining SLA response times.
Hyperbolic Labs is on a mission to democratize AI by breaking down the barriers to computing power with our Open-Access AI Cloud. By making better use of idle computing resources across the globe, we offer an innovative GPU marketplace and AI inference service that promise affordability and accessibility for all. As pioneers at the intersection of AI and open-source technology, we believe in an open future where AI innovation is limited only by imagination, not by access to resources. We’re looking for forward-thinking individuals who share our passion for making AI universally accessible, secure, and affordable. Join us in building a platform that empowers innovators everywhere to turn their visionary AI projects into reality.
About the Role
When a customer’s GPU cluster has a problem, you are the first engineer they talk to, and most of the time you are the only one they need to. You own the ticket from the first response to the resolution, you own the clock against our SLA, and you keep ownership even when the problem needs deeper help.
This is not a ticket routing job. You will be in Linux every day, on real infrastructure, fixing real customer problems. The people who do this well here move into the Forward Deployed Engineer role, and we will build that path with you deliberately.
Who You Are
Ticket ownership, end to end. You own every ticket you pick up, including after it escalates. You do not hand off, you pull in the engineer you need and stay on it until the customer is working.
The SLA clock. First response, severity classification, and keeping us honest against our response commitments. You are the person who knows where every open issue stands.
First technical response and triage. Reproduce the problem, gather the logs and configuration that matter, and make the first call on whether the fault is ours or the provider’s.
Customer environment access and configuration. SSH key and access issues, NFS mounts and storage, quotas, security groups, container and driver questions, billing and account questions.
Runbook execution and authoring. Run the documented play when there is one. When you solve something new, write the runbook so the next person does not escalate it.
Documentation. Keep our customer-facing docs and internal knowledge base current. Most repeat tickets are a documentation gap.
Very strong Linux experience and daily work in the CLI.
Experience owning tickets against a response SLA in cloud, hosting, or infrastructure support.
Solid networking and storage fundamentals: SSH, NFS and mounts, DNS, firewalls and security groups.
Working familiarity with GPU workloads: nvidia-smi, drivers, CUDA, containers.
Clear and fast written communication under time pressure. Customers read what you write while they are blocked.
Good judgment about the limits of your own knowledge, and a bias toward escalating early with a complete picture rather than late with a guess.
Comfortable working across time zones and with an on-call rotation for critical issues.
Preferred Qualifications
Experience with ticketing and on-call tooling (Zendesk, Linear, PagerDuty, or similar).
Scripting in bash or Python to automate repeat work.
Exposure to Slurm, Kubernetes, or Docker in a multi-tenant environment.
Background in GPU cloud, HPC, or a hardware-adjacent support org.
Hyperbolic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Virtual assistant manages property operations, tenant communications, contractor coordination, and business workflows for real estate and car rental businesses.
APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you’re interested in this opportunity, click APPLY TO POSITION to proceed.
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20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing entrepreneur managing real estate/property management operations and a Turo/car rental business is seeking two versatile Business Support Virtual Assistants to help operate and scale the businesses.
The immediate plan is to start two part-time VAs with overlapping coverage, allowing both to learn the company’s processes and provide backup for one another. Based on performance and business growth, both positions are expected to progress toward full-time over the first 10-12 months.
The client is specifically looking for long-term team members who want to grow with the business over multiple years, learn increasingly complex workflows, and potentially advance into more leadership responsibilities as additional VAs are added.
In addition to the requirements below, the candidate needs to be explicitly proactive in regards to business improvement, process improvement, and suggesting ideas to promote the continued growth of the business.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
Contracted Hours per Week: 20 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)
Daily Working Time: Shift 1- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2- 2:00 PM - 6:30 PM EST
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 2
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
REGION PREFERENCES: Any
Coordinates between customers and field agents to ensure timely order fulfillment, handles inquiries, generates reports, and optimizes order tracking systems.
Our Document Specialists are the key drivers of our field services and operations. They are the team members that act as the crucial coordinator between our customers and our field agents to ensure that all orders are performed timely and accurately. The Document Specialist reports through their Team Lead to the Fulfillment Manager as part of the Operations group.
This is a full-time, competitively compensated hourly role.
The hourly compensation range for this role is $19.35–$25.00, depending on experience and qualifications.
This is a fully remote, U.S.-based role, allowing you to work from anywhere within the contiguous United States. excluding Hawaii and Alaska.
InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We’re global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
As a highly ambitious company, we know that our people are critical to our success. That’s why we’re passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you’re smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness
Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required
Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers
Productivity – process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial
Legal /Litigation Background – 1-2 years (or more) of legal/litigation support or similar experience
Problem-Solving and Poise – ability to multi-task and problem-solve; also, exercise patience and remain calm in stressful situations
Customer Focus – experience in keeping the customer (whether external or internal) as a constant element in decision-making
Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus)
Quality – high degree of detail and accuracy, learns from mistakes so that they never re-occur; reliability a huge factor as well
Communicator – strong verbal and written communication skills
Attitude – having a positive outlook and a sense of humor to deal with the inevitable frustrations is a plus
Must reside in the United States
What sets InfoTrack apart We strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!
We offer:
Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.
Work with a knowledgeable, high-achieving, experienced, and fun team.
Be part of a culture obsessive about learning, development, and career growth.
Learn more about life at InfoTrack on our website.
InfoTrack is certified as a Great Place to Work®
Our Commitment
We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Resolves post-print quality issues and assists customers with design file edits and order replacements via email during the holiday season.
Must reside in the following states to be considered for a Seasonal Role:
AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
Please note: This is a remote seasonal role, starting in late October through December 2026.
The Role:
Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Print Quality Assistants to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will play a key role in improving the overall experience for customers who have received less than perfect products.
As a Seasonal Print Quality Assistant, you will work closely with customers via email to resolve post-print issues and assist with creating new orders. Each case is unique, and you’ll be responsible for identifying problems, reworking design files, and coordinating with our printing facilities to ensure customers receive the highest quality product.
You will play a key role in delivering an exceptional customer experience and building brand loyalty through effective issue resolution. The ideal candidate is detail-oriented, has excellent written and verbal communication skills, is comfortable using Adobe Creative Suite, and enjoys problem-solving in a fast-paced environment.
Minted is open 7 days a week, and we ask you to work at least 1 weekend day. While we do our best, your days off may not be consecutive.
#LI-Remote
Research and thoroughly document the root causes of the replacement order.
Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations.
Reference a wide range of resources to determine the best solution for our customers.
Work directly with customers over email to design and replace original orders.
Work in a production environment to troubleshoot technical, design, and print errors.
Work collaboratively with other teams to ensure we deliver outstanding service
Excellent written and verbal communication skills.
The ability to think critically to solve problems.
Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom are a plus.
G-Suite experience
The ability to produce high-quality design and work in a fast-paced environment
The ability to work effectively in a team-oriented environment
You are flexible and open to new challenges
The ability to learn and work remotely and engage effortlessly with coworkers and leadership, you take feedback well, and are eager to learn more.
Expand your knowledge of Photoshop and Illustrator
Experience working with print-ready files
Growth opportunities — the role is excellent for recent grads looking to build a strong resume
Gain customer service experience
Salesforce Lightning experience
Fun, friendly, and diverse team culture
Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:
Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $18.55/hr
Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $17.02/hr
DISCLAIMER:
We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.
Notice of AI Use in Employment Decisions:
We use AI-powered tools to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
How Our Process Works:
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Manages community engagement and growth initiatives on Reddit, creating and curating content to build audience and drive platform engagement.
Provides customer service and support to Mandarin-speaking clients via remote channels, handling inquiries and resolving issues.
Provides customer service support to global clients, handling inquiries and issues in a bilingual capacity from Latin America.
Manages community engagement and growth initiatives on Reddit, creating and promoting content to build audience and drive platform presence.
Associates with senior team members to manage post-sale technical relationships, support customer adoption, coordinate issue resolution, and monitor account health for security infrastructure clients.
About Keyfactor
Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor!
Title: Associate Technical Account Manager
Location: USA; Remote (Cleveland area preferred)
Experience: Associate
Job Function:Professional Services
Employment Type:Full-Time
Industry: Computer & Network Security
Travel Requirements: <25%
About the position
The Associate Technical Account Manager supports the post-sale technical relationship for a portfolio of customer accounts and helps customers achieve successful adoption of company solutions. This role partners with more senior team members to address routine customer needs, coordinate issue resolution, and monitor account health and usage. The Technical Account Manager I develops technical and customer facing expertise while contributing to positive customer outcomes through strong communication, responsiveness, and attention to detail.
Job Responsibilities
Minimum Qualifications, Education, and Skills
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility .
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect .
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
Resolves customer issues via email, chat, and phone while providing technical guidance and product expertise to B2B sports platform users.
🌎 About Us
At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “ Best Places to Work” and Built In’s “ 100 Best Remote-First Places to Work.”
At TeamSnap, we know that sports are about more than schedules and stats - they’re about connection, teamwork, and unforgettable moments. That’s why we put customers first in everything we do. As a Customer Support Specialist, you’ll be the MVP for our B2B customers - jumping in to solve problems, simplify processes, and make sure every admin feels like a pro. From scheduling and communications to registration and reporting, you’ll be their trusted coach, advocate, and problem-solver, helping them set up for a smooth, successful season.
Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.
Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
Consistently hit performance goals around productivity, customer satisfaction, and reliability.
A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.
Strong technical skills with the ability to guide users of all experience levels through our platform.
Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.
Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.
Excellent written and verbal communication skills.
A proven track record of high performance in customer or technical support roles.
Experience in SaaS or tech start-up environments.
A background as an admin, parent, coach, or participant in recreational sports.
Ability to work 8:30am-5pm PST.
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $44,990, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
🖥 Location
TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota West Virginia and Utah and while we love all parts of the world, we can only hire permanent US residents at this time.
🚀 Opportunities to Grow
At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
🎩 Total Rewards
• We’re proud to be remote-first . We’ve been remote since 2009, long before COVID made it cool
• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
• 100% premium coverage of medical/dental/vision for you and your family
• 401K to help you invest for the future
• $1,500 annual learning and development stipend
• Travel to fun locations for all-company meetings and team events
• Generous home office allowance to set you up for success
• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
• A monthly stipend reimbursement for health & wellness and so much more!
• TeamSnap Total Rewards
🏆 Working at TeamSnap
At TeamSnap, you’re not a culture fit, you’re a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we’re inspired by our people, our customers, and our values.
🧡 Inclusion and Diversity
Creativity and innovation can’t thrive when we’re cookie-cutter images of each other. We’re quickly growing more diverse, but there’s always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Handles high-volume patient inquiries via chat and email, resolving healthcare questions, collaborating with internal teams, and improving support processes.
About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.
Felix is Canada’s first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.
About the Role
When a patient reaches out to Felix, you’re often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it’s about making sure people feel heard, get real answers, and leave the interaction better off than when they started.
You’ll work primarily through chat and email, handling a meaningful volume of conversations each day. You’ll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It’s a role with genuine ownership and genuine impact.
If you’re someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit.
You Will
Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time
You Have
Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus
Weekend availability (Saturday – Wednesday)
In any case, you’ll stand out if you:
Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity — you ask questions others don’t, dig into the root of problems, and genuinely want to understand how things work
Benefits
Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks’ vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team
Schedule (Eastern Time):
Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.
Open vacancy: This posting is for an existing vacancy at the company.
Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.
Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.
Communication: We will only ever contact you from an official @ felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for “equipment” or “onboarding” during the application process.
Use of Artificial Intelligence (AI) in Hiring Process
Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.
Provides patient support via chat and email for a digital healthcare platform, resolving issues and guiding customers through their healthcare journey while collaborating with internal teams.
About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.
Felix is Canada’s first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.
About the Role
When a patient reaches out to Felix, you’re often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it’s about making sure people feel heard, get real answers, and leave the interaction better off than when they started.
You’ll work primarily through chat and email, handling a meaningful volume of conversations each day. You’ll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It’s a role with genuine ownership and genuine impact.
If you’re someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit.
You Will
Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time
You Have
Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus
Weekend availability (Saturday – Wednesday)
In any case, you’ll stand out if you:
Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity — you ask questions others don’t, dig into the root of problems, and genuinely want to understand how things work
Benefits
Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks’ vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team
Schedule (Eastern Time):
Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.
Open vacancy: This posting is for an existing vacancy at the company.
Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.
Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.
Communication: We will only ever contact you from an official @ felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for “equipment” or “onboarding” during the application process.
Use of Artificial Intelligence (AI) in Hiring Process
Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.
Supports post-sale technical relationships for customer accounts by coordinating issue resolution, monitoring account health, and facilitating product adoption.
About Keyfactor
Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor!
Title: Associate Technical Account Manager
Location: USA; Remote (Cleveland area preferred)
Experience: Associate
Job Function:Professional Services
Employment Type:Full-Time
Industry: Computer & Network Security
Travel Requirements: <25%
About the position
The Associate Technical Account Manager supports the post-sale technical relationship for a portfolio of customer accounts and helps customers achieve successful adoption of company solutions. This role partners with more senior team members to address routine customer needs, coordinate issue resolution, and monitor account health and usage. The Technical Account Manager I develops technical and customer facing expertise while contributing to positive customer outcomes through strong communication, responsiveness, and attention to detail.
Job Responsibilities
Minimum Qualifications, Education, and Skills
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility .
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect .
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
Conducts high-volume outbound prospecting via phone, email, and text to identify, qualify, and advance leads through the sales pipeline.
Position Type: Full-Time, Remote
Location: Remote (Open to LATAM & Global Candidates)
Working Hours: U.S. Business Hours (CST)
We are seeking a motivated and energetic Sales Development Representative (SDR) to join our growing team. In this role, you will be responsible for conducting high-volume outbound prospecting to identify and qualify leads across various sales campaigns.
The ideal candidate is a confident communicator who enjoys speaking with people, thrives in a fast-paced environment, and remains resilient when facing rejection. You will play a critical role in generating opportunities, qualifying prospects, and moving leads through the sales pipeline while delivering an exceptional experience throughout the process.
If you’re coachable, goal-oriented, and looking to build a successful career in sales, we’d love to hear from you.
Previous experience in:
Additional experience:
An SDR’s day is focused on prospecting, qualifying leads, and generating opportunities for the sales team.
You will:
In essence: you are responsible for creating opportunities, building the top of the sales pipeline, and helping drive business growth through consistent outreach and lead qualification.
Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. It’s a short, self-recorded video, completed once on your own time, and it’s the final step that completes your application.
Here’s why we do it this way. Instead of repeating yourself on screening call after screening call, you tell your story once and it carries forward. Hiring managers get to see how you actually communicate before you meet, so when you’re a fit, the first conversation isn’t starting from scratch. Fewer interviews, and the ones you do have count for more.
Don’t overthink it. Record it as many times as you like—nobody sees the takes you discard. Just be yourself. Your Intro Video invitation will come from Spark Hire, our trusted video interview platform, so please keep an eye on both your inbox and spam folder for the email.
Appointment Setter generates qualified leads through outbound prospecting via phone, email, and LinkedIn, qualifies prospects, and books sales-ready meetings using CRM tools.
Lead Generation, Outbound Outreach, CRM & Scheduling | Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Location: Remote
Expats are highly encouraged to apply.
At Pavago, one of our clients is hiring an Appointment Setter to generate qualified meetings and help maintain a consistent, healthy sales pipeline.
This is a hands-on outbound role focused on engaging prospects, qualifying interest, and turning conversations into sales-ready appointments.
You’ll connect with potential customers through:
Your goal is simple: start conversations, identify qualified prospects, and consistently book meetings that sales representatives can convert into opportunities.
If you’re confident speaking with prospects, comfortable with outbound outreach, organized with follow-ups, and motivated by measurable targets, this role is a strong fit.
Qualify prospects based on factors such as:
Ask effective discovery questions to determine whether a prospect is a good fit before placing them on a sales representative’s calendar.
Schedule qualified meetings using tools such as:
You’ll also:
Maintain accurate prospect and appointment records in:
Log:
Maintain strong CRM hygiene so sales teams always have accurate context before a meeting.
Work closely with:
Provide clear handoff notes covering:
Share prospect feedback with the team to continuously improve messaging, targeting, and outreach.
Track key metrics including:
Identify performance gaps and recommend improvements to outreach, follow-up, or scheduling processes.
1–2+ years of experience in appointment setting, sales support, inside sales, lead generation, or another customer-facing sales role
Experience with outbound phone and email communication
Strong written and verbal English communication skills
Confidence speaking with prospects and handling basic objections
Ability to qualify interest before booking appointments
Experience working with CRM systems such as:
Familiarity with scheduling tools such as:
Ability to manage multiple calendars and time zones
Strong attention to detail and follow-through
Comfortable working remotely during U.S. business hours
Experience supporting SDR or BDR teams
High-volume outbound prospecting experience
Familiarity with:
Experience in:
Familiarity with qualification or sales methodologies such as:
You:
Your day may include:
In short: you keep the sales calendar filled with qualified prospects while ensuring every lead is properly followed up, documented, and handed off.
Direct impact on sales pipeline and revenue growth
Fully remote opportunity
Clear and measurable performance expectations
Develop valuable skills in:
Work closely with experienced sales professionals
Career growth opportunities into:
If you:
We’d love to hear from you.
As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.
This is your opportunity to introduce yourself and highlight your experience with appointment setting, outbound prospecting, cold calling, lead qualification, CRM management, and scheduling.
We recommend sharing specific examples of your previous performance, including outbound activity volume, appointments booked, qualification methods, show rates, and any sales targets or KPIs you achieved.
Please complete your Spark Hire interview promptly after receiving the invitation. Candidates who do not complete the video interview may not move forward in the hiring process.
#AppointmentSetter #LeadGeneration #ColdCalling #OutboundSales #SalesDevelopment #SDR #B2BSales #InsideSales #HubSpot #Salesforce #RemoteSales #RemoteJobs #SalesJobs
Provides patient support via chat and email for a digital healthcare company, resolving issues and guiding customers through their healthcare journey while working with AI tools.
About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.
Felix is Canada’s first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.
About the Role
When a patient reaches out to Felix, you’re often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it’s about making sure people feel heard, get real answers, and leave the interaction better off than when they started.
You’ll work primarily through chat and email, handling a meaningful volume of conversations each day. You’ll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It’s a role with genuine ownership and genuine impact.
If you’re someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit.
You Will
Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time
You Have
Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus
Weekend availability (Saturday – Wednesday)
In any case, you’ll stand out if you:
Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity — you ask questions others don’t, dig into the root of problems, and genuinely want to understand how things work
Benefits
Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks’ vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team
Schedule (Eastern Time):
Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.
Open vacancy: This posting is for an existing vacancy at the company.
Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.
Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.
Communication: We will only ever contact you from an official @ felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for “equipment” or “onboarding” during the application process.
Use of Artificial Intelligence (AI) in Hiring Process
Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.
Telesales associate provides customer support via phone/email while identifying upselling and cross-selling opportunities for existing clients.
Full-Time, Seasonal (through February)
At Sutherland, we believe in doing interesting things, growing your own way, and being yourself. We’re a global team of problem-solvers, relationship-builders, and go-getters who support some of the world’s most recognized brands.
We’re currently looking for Seasonal Sales/Telesales Associates who are passionate about delivering exceptional customer experiences — all from the comfort of home.
As a Sales/Telesales Associate, you’ll work with existing clients to provide expert support while identifying opportunities to offer additional products or services that meet their needs. You’ll be part of a professional, performance-driven environment that values ownership, service, and continuous learning.
Key Responsibilities:
Remote Work Requirements
This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
Additional information
As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Develops and qualifies sales leads for the DACH region, conducting outreach and pipeline building for a fintech payout platform.
