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Sales Duolingo: Ad Sales Lead - West

Head of West Coast Sales leads a team to build Duolingo's direct ad business, managing regional revenue targets, go-to-market strategy, and high-value client relationships.

Lead Remote Posted about 15 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Remote - California

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role...

Join us to build Duolingo Ads, Duolingo’s direct ad business. Most learners use our free, ad‑supported app—so great ads are core to our mission. We’re hiring a Head of West Coast Sales to open and scale our West Coast region. You will set regional strategy, build and lead a high‑performing team, and own revenue outcomes across priority verticals and agency holding companies. As a player/coach, you’ll cultivate senior‑level relationships, shape pricing and packaging with leadership, and close high‑impact deals that both delight learners and drive revenue while leading a team of sellers. This is a high‑ownership, early‑stage opportunity to help define how ads show up for hundreds of millions of learners while building a repeatable, data‑driven go‑to‑market.

  You will...

  • Own West Coast revenue targets and forecasting; build a healthy, predictable pipeline across named accounts and agency groups, and deliver against quarterly goals.
  • Develop and execute the regional go‑to‑market strategy, including territory design, vertical focus, pricing/packaging inputs, and coverage plans as we scale.
  • Hire, coach, and lead a small team of sellers over time; establish operating rhythms, deal reviews, and CRM hygiene standards that improve forecast accuracy and execution.
  • Build and deepen senior relationships at brands and agencies; open new logos and expand strategic accounts with clear commercial narratives that map Duolingo’s unique strengths (design, IP, native formats) to client objectives.
  • Lead complex deals end‑to‑end—from prospecting and positioning through negotiation, close, renewal, and expansion—partnering tightly with Account Management and Ad Ops for flawless delivery.
  • Share actionable market feedback with sales and product leadership to inform pricing, packaging, measurement, and ad experiences while protecting the learner experience.
  • Operate with speed and rigor in a startup‑like environment, building repeatable sales motions, outreach cadences, and team practices that scale from 0→1 and 1→N.

 

  You have...

  • 8+ years of direct digital ad sales experience with a consistent track record of hunting, closing, and renewing in premium mobile or consumer app environments.
  • Success selling video and native/custom formats and structuring innovative agreements with top‑tier advertisers and agencies.
  • Proven ability to engage senior decision makers while rolling up your sleeves to build collateral, troubleshoot issues, and drive revenue personally.
  • Strong understanding of ad tech and mobile app ecosystems, with skill using data to assess performance and inform pricing and packaging.
  • Excellent communication and presentation skills, and comfort operating with ambiguity at high velocity.

 

⭐  Exceptional candidates will have...

  • Established relationships across West Coast brand and agency decision makers.
  • Experience introducing or scaling a new ads product from 0→1 within a publisher or platform environment.
  • Experience shaping regional GTM, sales process, or coverage models beyond an individual book of business.
  • Familiarity partnering with Account Management and Ad Ops on native/custom programs and live‑campaign storytelling to drive renewals.
  • Vertical expertise in Entertainment, Gaming, Streaming, or Tech that accelerates early traction.

The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!

Salary Range: $152,000—$228,000 USD

Benefits: Take a peek at how we care for our employees' holistic well-being with our benefits here.

Job Alerts: Sign up for job alerts here.

Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com.

Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.

By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/duolingo-ad-sales-lead-west

Read the full description
Sales Duolingo: Director of Ad Sales - West

Builds and leads West Coast ad sales team, owns regional revenue targets, manages strategic client relationships, and scales Duolingo's direct advertising business.

Lead Remote Posted about 15 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Remote - California

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role...

Join us to build Duolingo Ads, Duolingo’s direct ad business. Most learners use our free, ad‑supported app—so great ads are core to our mission. We’re hiring a Head of West Coast Sales to open and scale our West Coast region. You will set regional strategy, build and lead a high‑performing team, and own revenue outcomes across priority verticals and agency holding companies. As a player/coach, you’ll cultivate senior‑level relationships, shape pricing and packaging with leadership, and close high‑impact deals that both delight learners and drive revenue while leading a team of sellers. This is a high‑ownership, early‑stage opportunity to help define how ads show up for hundreds of millions of learners while building a repeatable, data‑driven go‑to‑market.

  You will...

  • Own West Coast revenue targets and forecasting; build a healthy, predictable pipeline across named accounts and agency groups, and deliver against quarterly goals.
  • Develop and execute the regional go‑to‑market strategy, including territory design, vertical focus, pricing/packaging inputs, and coverage plans as we scale.
  • Hire, coach, and lead a small team of sellers over time; establish operating rhythms, deal reviews, and CRM hygiene standards that improve forecast accuracy and execution.
  • Build and deepen senior relationships at brands and agencies; open new logos and expand strategic accounts with clear commercial narratives that map Duolingo’s unique strengths (design, IP, native formats) to client objectives.
  • Lead complex deals end‑to‑end—from prospecting and positioning through negotiation, close, renewal, and expansion—partnering tightly with Account Management and Ad Ops for flawless delivery.
  • Share actionable market feedback with sales and product leadership to inform pricing, packaging, measurement, and ad experiences while protecting the learner experience.
  • Operate with speed and rigor in a startup‑like environment, building repeatable sales motions, outreach cadences, and team practices that scale from 0→1 and 1→N.

 

  You have...

  • 8+ years of direct digital ad sales experience with a consistent track record of hunting, closing, and renewing in premium mobile or consumer app environments.
  • Success selling video and native/custom formats and structuring innovative agreements with top‑tier advertisers and agencies.
  • Proven ability to engage senior decision makers while rolling up your sleeves to build collateral, troubleshoot issues, and drive revenue personally.
  • Strong understanding of ad tech and mobile app ecosystems, with skill using data to assess performance and inform pricing and packaging.
  • Excellent communication and presentation skills, and comfort operating with ambiguity at high velocity.

 

⭐  Exceptional candidates will have...

  • Established relationships across West Coast brand and agency decision makers.
  • Experience introducing or scaling a new ads product from 0→1 within a publisher or platform environment.
  • Experience shaping regional GTM, sales process, or coverage models beyond an individual book of business.
  • Familiarity partnering with Account Management and Ad Ops on native/custom programs and live‑campaign storytelling to drive renewals.
  • Vertical expertise in Entertainment, Gaming, Streaming, or Tech that accelerates early traction.

The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!

Salary Range: $183,200—$274,800 USD

Benefits: Take a peek at how we care for our employees' holistic well-being with our benefits here.

Job Alerts: Sign up for job alerts here.

Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com.

Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.

By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/duolingo-director-of-ad-sales-west

Read the full description
Sales Regional Manager – USA

Leads business development and regional expansion efforts for app growth initiatives across the United States.

Lead Remote Posted about 22 hours ago Himalayas
What this role involves
Regional Manager – USA (App Growth / Mobile Marketing)Company: Location: United States (Silicon Valley or New York preferred)Work Mode: Fully Remote Role OverviewWe are looking for a Regional Manager for the United States to lead business development and expand our presence in the US App Growth ecosystem.
Read the full description
Operations Head of Supply Chain and Operations

Leads supply chain and operations strategy for an international e-commerce company, overseeing logistics, procurement, and operational efficiency.

Lead Remote Posted about 22 hours ago Himalayas
What this role involves
Our client, an international e-commerce company with a strong presence in the USA, is searching for an experienced Head of Supply Chain and Operations for a full-time remote role.
Read the full description
Operations Head of Revenue Operations at steercom - Key Message. Delivered.

Builds and optimizes the operational, data, and technology foundation across sales, marketing, customer success, and finance to drive revenue growth and team productivity.

Lead Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Steer offers a suite of software tools for today’s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop’s website and Google Business Profile.

About the Role

As Head of Revenue Operations, you will build, optimize, and scale the operational, data, and technology foundation across our entire go-to-market organization—including Sales, Marketing, Customer Success, Finance, and Partnerships. Reporting directly to executive leadership, your mission is to transform our systems, billing infrastructure, reporting, and GTM strategy into a clear, high-performing growth engine.

You will lead a small but high-impact RevOps team (2 direct reports) while personally owning the architecture and execution of our RevTech stack (including HubSpot and Chargebee), lead management, funnel optimization, enablement and ramp, and AI deployment. This is not a traditional admin role—we are looking for a builder, strategic systems architect, and AI-forward operator who rationalizes existing tools before adding new ones, replaces manual reporting with automated signal, and shortens new-hire time-to-productivity as a core business metric.

This role is 100% remote and available to US-based candidates.

You Are

  • An Operational Builder & AI-Forward Architect: Highly organized and system-minded, you thrive on taking complex, disconnected processes and building simple, scalable workflows. You actively identify, test, and deploy AI tools and automated knowledge systems to eliminate manual work and boost team productivity.
  • A Strategic Systems Thinker: You look beyond basic CRM administration to understand broader business goals, connecting executive priorities to billing infrastructure, tech stack rationalization, and RevOps strategy.
  • A Hands-On Problem Solver: You balance executive strategy with technical execution—equally comfortable presenting to leadership or personally building automations, forecasting models, and CRM workflows.
  • A Growth & Ramp Driver: You view new-hire time-to-productivity as a business metric, using automated measurement, early success signals, and modern systems to ramp revenue teams faster.
  • A Collaborative Leader: You manage, mentor, and elevate a team of RevOps professionals while bridging the gap between technical data systems and business leadership to align GTM operations.

You Will

  • Own Revenue Systems, Billing Infrastructure & AI Innovation: Lead full ownership and architecture of core revenue systems (HubSpot, Chargebee, and broader RevTech). Continuously inspect, consolidate, and optimize current platforms before evaluating new spend. Build advanced automation workflows across Marketing, Sales, CS, Finance, and Partnerships, and deploy AI tools (such as living AI knowledge bases/Claude skills libraries) to streamline operations.
  • Drive Enablement, Ramp & Team Productivity: Own new-hire ramp time with a clear, measurable path to reduction. Design onboarding, coaching, and exception-based reporting workflows that run through systems rather than headcount. Partner with Sales leadership on structural changes (comp design, team placement) that raise pipeline productivity per rep.
  • Optimize Funnel Performance & Revenue Intelligence: Diagnose pipeline leaks and conversion bottlenecks across all channels. Build executive dashboards, forecasting models, and predictive analytics to improve speed-to-lead, decision-maker contact rates, expansion efficiency, and retention outcomes. Ground all recommendations in data first.
  • Lead Data Strategy & Governance: Define how data is captured, structured, and managed across the customer lifecycle, improving CRM hygiene, billing accuracy, reporting integrity, and system interoperability.
  • Manage & Develop the RevOps Team: Lead, hire, and mentor 2 direct reports. Build a culture of innovation, systems thinking, accountability, and technical excellence, raising team competency across AI, automation, and systems architecture.
  • Partner Cross-Functionally: Collaborate closely with Sales, Marketing, CS, Finance, Product, and Executive Leadership to support product-led growth (PLG) motions, upgrade paths, monetization strategies, and long-term GTM infrastructure.

You Have

Must Have

  • RevOps Leadership Experience: 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement, with proven experience leading teams or major strategic initiatives.
  • Systems & Tech Stack Mastery: Deep expertise configuring and managing HubSpot, along with strong experience in billing/subscription management platforms (Chargebee or similar) and operational architecture.
  • AI & Automation Curiosity: Hands-on track record implementing modern automation tools and proactive experience deploying AI solutions (including AI-powered knowledge or enablement systems).
  • Enablement & Ramp Ownership: Experience owning, measuring, or influencing new-hire ramp time and onboarding outcomes as core operational metrics.
  • Data & Analytics Proficiency: Strong analytical background with direct experience querying raw data, building forecasting models, and designing board-level/executive dashboards (SQL, BI tools, or advanced analytics platforms).
  • Stack Rationalization Skills: Proven track record evaluating, consolidating, or replacing major GTM and business software platforms.

Nice to Have

  • Billing Operations: Direct experience with Chargebee, subscription management, and revenue recognition workflows.
  • Product-Led Growth (PLG): Experience supporting PLG motions, automated upgrade paths, and expansion loops.
  • Early-Stage / High-Growth Scaling: Experience scaling a RevOps function in a fast-growing SaaS tech company.
  • Multi-Segment GTM: Background supporting multi-segment environments (SMB, Mid-Market, and Enterprise).
  • Marketing Attribution & Demand Gen: Deep understanding of marketing attribution models and demand generation tech stacks.

Interview Process

  • Initial Screen: 30 min with the Lead Recruiter
  • Hiring Manager Interview: 45 min with the CRO
  • Problem Solving Interview & Executive interview : 60 min with the Director of People & 45 min with the CEO
  • Case Study Presentation: 60 min with the CRO & CFO

We Offer

  • 100% remote work environment
  • Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
  • Equity package
  • Flexible PTO with a 15-day minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment stipend
  • Chance to work with the latest technology and AI tools
  • A collaborative, high-ownership culture with clear opportunities for career growth

Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.

We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn’t define your potential to thrive and enrich our culture. Even if you don’t meet every requirement, we invite you to apply.

Read the full description
Security HQ - Lead Information Security Engineer at Job&Talent

Lead and manage a team of four security engineers while overseeing incident management, threat detection, SIEM optimization, and cloud security posture across AWS, Azure, and GCP.

Lead Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Join us to shape the future of work: your next adventure awaits!

About the Role

We are seeking a proactive and experienced Lead Information Security Engineer to join our Information Security team. In this role, you will take ownership of incident management, threat detection, and the continuous improvement of our security posture, while leading and managing our team of four Information Security Engineers. You will be responsible for setting priorities, providing technical guidance, developing team capabilities, and ensuring the effective execution of our Security Operations strategy.

You will play a pivotal role in safeguarding Job&Talent’s systems, data, and operations, fostering a culture of security excellence, and ensuring our security capabilities evolve ahead of emerging threats. Combining hands-on technical expertise with people management, you will drive operational excellence, strengthen our detection and response capabilities, and collaborate closely with DevOps and other teams across the business.

This is a fully remote position with flexibility within Âą1 hour of CET.

Responsibilities

  • Team Leadership and Management: Lead and manage a team of four security professionals, providing direction, technical guidance, mentoring, and support to drive individual development and overall team performance.

  • SecOps and Threat Detection: Own and continuously improve incident management processes, ensuring effective investigation, response, and resolution of security incidents.

  • Detection and Response: Improve threat detection capabilities, optimize SIEM alerting to reduce noise and false positives, develop and maintain incident response playbooks, and strengthen email security.

  • Security Policies and Standards: Develop security guides and define, implement, and monitor security measures to protect Job&Talent’s systems, data, and operations.

  • Security Tooling and Processes: Drive the continuous improvement of security tools, processes, and standards to provide consistent security assurance across the business.

  • Cloud Security: Use our Cloud Security Posture Management (CSPM) tool to monitor and improve cloud security configurations across AWS, Azure, and Google Cloud Platform.

  • Cross-functional Collaboration: Work closely with DevOps teams to integrate security into cloud deployment environments, infrastructure, and CI/CD pipelines.

  • Risk Management: Perform risk assessments, threat modeling, and security reviews, ensuring risks are identified, prioritized, and addressed effectively.

  • Logging and Visibility: Improve logging, monitoring, visibility, and evidence collection across corporate and production systems.

  • Continuous Improvement: Establish best practices, identify opportunities to improve operational efficiency, and ensure the team continuously develops its technical capabilities in response to evolving threats.

Requirements

  • 5+ years of experience in SecOps, cloud security, incident response, security engineering, or a similar role.

  • Previous experience leading or managing a security team, including mentoring engineers, setting priorities, and coordinating workloads. Experience managing a team of a similar size is a plus.

  • At least 3 years of experience in threat analysis, SIEM alert investigation, detection engineering, noise reduction, and incident management.

  • At least 2 years of experience working with CSPM tools.

  • At least 3 years of experience working for a cloud-based, global technology product company.

  • Hands-on experience with EDR/XDR tools and endpoint investigation.

  • Experience with vulnerability management and risk-based prioritization.

  • Strong understanding of cloud security principles and experience working with AWS, Azure, and/or Google Cloud Platform.

  • Ability to combine hands-on technical expertise with team leadership, ensuring effective execution while supporting the development of team members.

  • Strong communication and collaboration skills, with the ability to work effectively with technical teams and stakeholders across the business.

About us

Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.

Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle — from recruitment and planning to time and attendance, performance, cost management, and communication.

It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality. Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality.

Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.

Join our community and make an impact

Innovation, high standards, and analytical thinking are in our DNA. Everyone has a voice here, and that voice matters. It’s how we stay sharp, move fast, and make decisions that keep us ahead of the curve.

You’ll take full ownership of your work, collaborate across borders, and grow by doing. Around here, you’ll hear a lot about 10x experiences, human-centered design, and the power of AI. But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table.

We champion empathy, honesty, and inclusion. Because when people can be their authentic selves, incredible things happen—for our workers, our clients, and for each other.

And we reward that impact—with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe.

If you’re ready to make a real impact at scale, you’re in the right place.

Proud to champion equality

At Job&Talent we value diversity and we’re an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.

#LI-ML2

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Marketing Staff Community Product Marketing Manager, Trust & Safety at Reddit, Inc.

Leads product marketing strategy and go-to-market execution for Reddit's trust and safety products, translating technical capabilities into clear narratives for communities and audiences.

Lead Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Reddit has a flexible workforce! If you happen to live close to one of our physical office locations, our doors are open for you to come into the office as often as you’d like. Don’t live near one of our offices? No worries: You can apply to work remotely in any country in which we have a physical presence.

About the Team

The Community Product Marketing team takes policies and products to market with our core audience in a way that builds trust, drives adoption, and strengthens the platform’s ecosystem through disciplined, insight-driven, and empathetic execution.

Within this team, the Staff Community PMM, Trust and Safety will lead product marketing for experiences that help protect redditors and strengthen trust in Reddit. You will help people understand how safety products work, what changes mean for their communities, and how to use the tools available to them.

About the Role

As Staff Community PMM, Trust and Safety, you’ll own inbound and outbound product marketing for safety and platform integrity products. You will bring deep Trust and Safety expertise to product planning and go-to-market execution, turning complex technical capabilities into clear, credible narratives for people on and off Reddit. In this individual contributor role, you will partner closely with Product, Safety, Policy, Community, and Communications teams to launch products, drive adoption, and build understanding of Reddit’s approach to protecting authentic participation.

What you’ll do:

  • Product and Audience Insights: Use research, community feedback, data, and market insights to identify redditor and moderator needs. Translate these insights into audience segments, product recommendations, and go-to-market priorities.
  • Go-to-Market Strategy: Own positioning, messaging, launch goals, and activation plans for Trust and Safety products. Tailor strategies to the needs of different communities and audiences, from early testing through broader rollout.
  • Trust and Safety Storytelling: Explain how products address issues such as spam, coordinated manipulation, and harmful behavior. Communicate benefits, limitations, and trade-offs clearly, with care for community trust and the information needed to keep defenses effective.
  • Launch Execution: Lead cross-functional launches, including beta programs, community announcements, educational content, and multichannel campaigns. Align partners on readiness, timing, and messaging, and adapt plans as products evolve.
  • Community Education and Adoption: Create resources that help redditors and moderators understand safety changes and use relevant tools. Explain how platform protections and community moderation work together, and bring community questions and feedback into product planning.
  • Cross-Functional Partnership: Serve as the product marketing partner to Product, Engineering, Safety, Policy, User Research, Data Science, Community, and Communications. Build alignment across teams and provide clear recommendations on sensitive launches.
  • Measurement and Iteration: Define and track measures of audience understanding, product adoption, and campaign effectiveness. Use results and community feedback to improve messaging, launch plans, and future product direction.

Who you are:

  • 12+ years of experience in product marketing with demonstrated ownership of positioning, go-to-market strategy, and product launches for consumer or community audiences
  • Deep subject matter expertise in Trust and Safety on social or user-generated content platforms, backed by direct experience bringing safety or integrity products to users and communicating highly sensitive topics
  • Strong research and data analysis skills, with experience using qualitative and quantitative insights to prioritize audiences, inform product decisions, and evaluate marketing outcomes.
  • Proven ability to influence product strategy and lead complex launches with technical and non-technical partners. Strong communication and interpersonal skills, including the ability to navigate disagreement and align stakeholders.
  • Understanding of online community dynamics, moderator roles, and the relationship between platform safety and community governance.
  • Experience managing multiple product workstreams, making decisions in ambiguity, and adapting to changing priorities while maintaining quality and attention to detail.

Preferred Qualifications

  • Deep familiarity with Reddit’s ecosystem, including subreddit governance, volunteer moderation, and native and third-party moderation tools.
  • Experience launching new products from concept to market, including beta testing and phased rollouts with active community participation.
  • Experience navigating high-growth, highly ambiguous tech environments.

Benefits:

  • Comprehensive Healthcare Benefits and Income Replacement Programs
  • 401k with Employer Match
  • Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
  • Family Planning Support
  • Gender-Affirming Care
  • Mental Health & Coaching Benefits
  • Flexible Vacation & Paid Volunteer Time Off
  • Generous Paid Parental Leave

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$194,600—$272,400 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Data Analytics Principal Data Analyst at Tendo

Leads hospital quality and rankings analysis, builds dashboards and benchmarks, validates healthcare data, and presents improvement recommendations to executives and customers.

Lead Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

As a Principal Data Analyst, you will lead analysis of hospital quality performance and national rankings and ratings programs for current and prospective health system customers, including CMS Star Ratings, U.S. News & World Report Best Hospitals, Leapfrog, and CMS pay-for-performance programs (HRRP, HAC, VBP). You will apply deep expertise in quality measure methodology, risk adjustment, and Medicare claims data to replicate program methodologies, explain what is driving a customer’s results, and identify the improvement opportunities with the greatest impact on their scores and rankings. You will own the design of dashboards and benchmarking tools, and set standards for methodological rigor and validation across the team. You will serve as a senior analytic voice in pre-sales, sales, and ongoing customer engagements, presenting findings directly to customer quality and executive leadership. You will also mentor analysts and partner with Data Scientists and Process Improvement Consultants to shape how Tendo delivers analytic value.

About Tendo Make an impact—join our team!

We’re a fast-growing, mission-driven company building a culture that enables teams and individuals to thrive. Our team-driven culture and rapid growth have earned us recognition as one of Forbes’ Top Startup Employers for 2024, 2025, and 2026. Led by an experienced and proven team, we live by our values and are always on the hunt for motivated people with diverse experiences and backgrounds to help us improve the care journey for patients, clinicians, and caregivers by creating software that provides seamless, intuitive, and user-friendly experiences.

If you like working with innovative technologies and want to be part of a growing team that will help transform the healthcare experience, we encourage you to apply today!

Job Location RemoteTendo has hubs in San Francisco, CA; Salt Lake City, UT; Chicago, IL; Nashville, TN; and Philadelphia, PA. Candidates may be located in any one of our hub locations.

Responsibilities

  • Own data sourcing, cleaning, and quality assurance, and set the validation standards the team uses for all analytic outputs.

  • Design, build, and maintain reporting, dashboard, and benchmarking tools, and set visualization standards for customer-facing work.

  • Present findings and recommendations to customer and internal leadership, supporting pre-sales, sales, renewals, and ongoing customer engagement.

  • Partner with Data Scientists and Process Improvement Consultants on methodology, project scoping, and delivery.

  • Mentor analysts, review their work for accuracy and quality, and help build repeatable analytic processes for the team.

Requirements

Education (one of the following):

  • Bachelor’s degree in Computer Science, Engineering, Statistics, or Health Sciences

  • Master’s degree in Public Health, Epidemiology, Statistics, or a related quantitative field

  • Equivalent work experience with a portfolio of relevant analytic projects

Experience:

  • 7+ years of experience in healthcare data analytics, with a focus on hospital quality measurement, clinical outcomes, or performance improvement

  • Hands-on experience with one or more national quality rankings or ratings programs, such as CMS Star Ratings, USNWR Best Hospitals, Leapfrog, Vizient Quality & Accountability, or CMS value-based programs (HRRP, HAC, VBP)

  • Experience working with Medicare claims (MedPAR, Standard Analytic Files) and CMS public reporting data (e.g., Care Compare, Provider Data Catalog)

  • Demonstrated experience leading analytic projects end to end, from scoping through delivery

  • Experience presenting findings and recommendations to senior leadership or customer executives

Core Competencies:

  • Advanced SQL and proficiency in Python or R for data analysis

  • Expertise in business intelligence and data visualization tools, with the ability to set dashboard and reporting standards

  • Strong command of statistical methods, benchmarking, and performance measurement

  • Ability to translate ambiguous business and customer questions into clear analytic plans

  • Ability to communicate complex findings clearly to executive and non-technical audiences

  • Experience mentoring analysts and reviewing their work for quality and accuracy

Nice to Have

  • Experience in a customer-facing, consulting, or pre-sales analytics role

  • Six Sigma or Lean certification

  • Experience with Tableau, Looker Studio, Plotly/Dash, or similar visualization platforms

  • Experience with cloud data platforms (AWS, GCP, or Azure)

  • Familiarity with Jupyter Notebook and collaborative analytics workflows

  • Advanced proficiency in Excel/Google Sheets and PowerPoint/Google Slides

  • Experience with Smartsheet or similar project management tools

    • Tableau/Google Data Studio/Plotly/Dash.

    • Pycharm, VSCode, Sublime Text, Atom, etc.

    • AWS/GCP/Azure, etc.

Base Salary Range $110,500 - $149,500

This salary range is offered with the understanding that final compensation is based on a number of factors including geography and experience. Tendo also offers an equity package, annual bonuses, and benefits.

Benefits For full time employees, Tendo also offers full health benefits (medical, dental, and vision), flexible spending and health savings accounts, company paid life insurance, company paid short-term and long-term disability, company equity, voluntary benefits, 401(k), company paid holidays, flexible time off, and an employee wellness program  (“Breathe”).

Tendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Engineer Java Backend Engineering Team Lead (remote) at Qualifyze

Leads backend engineering strategy, architecture, delivery quality, team development, hiring, and technical standards across the organization.

Lead Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Description

About Qualifyze,

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.

With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

Requirements

Role Overview:

We are looking for Backend engineering Lead who will be responsible for the overall backend ecosystem across the organization, combining people leadership with ownership of backend architecture, standards, and delivery quality.

This role ensures that backend development and architecture is consistent, scalable, and aligned with product, while growing backend engineers and enabling teams to deliver effectively.

The Backend Lead operates in close alignment with the Head of Engineering and Chapter Leads, ensuring all key decisions and initiatives follow the broader engineering vision.

Main responsibilities:

1. Backend Ownership & Strategy

  • Define and drive the backend vision across teams (architecture, design systems, tooling, standards).

  • Ensure consistency in how backend applications are built and maintained.

  • Own cross-team backend topics.

  • Make and enforce key technical decisions when alignment is needed.

2. Team Leadership & Capability Building

  • Lead and support backend engineers, ensuring efficient and impactful delivery of initiatives while driving team engagement, efficiency, and growth.

  • Raise the bar of backend engineering through running regular 1:1s and performance check-ins, coaching, and clear development support.

  • Identify skill gaps and drive training, and mentoring initiatives to close skill gaps, improve team capability, and continuously strengthen ways of working.

  • Own and drive key people processes for the team (in alignment with Tech Leadership), including hiring, onboarding, offboarding, performance reviews, and compensation cycles, ensuring consistency and quality of execution.

  • Build a strong backend community (guilds, knowledge sharing, standards).

  • Own awareness of department KPIs/goals and drive recommendations for continuous improvement in team performance and execution.

3. Delivery & Quality Accountability

  • Ensure backend delivery is predictable, scalable, and high quality across teams.

  • Identify and resolve systemic delivery or quality issues.

  • Support teams to avoid risky complex backend initiatives.

4. Cross-Functional Leadership

  • Align backend work with frontend/data/platform constraints and opportunities.

  • Act as the main escalation point for backend-related decisions.

5. Hands-on Technical Leadership

  • Stay close to the codebase through selective PR reviews and architectural guidance.

  • Contribute to critical or high-risk backend areas when needed.

  • Guide teams on best practices (testing, performance, accessibility, maintainability).

Main requirements:

  • Strong experience with Java stack (SpringBoot, Liquidbase, etc.).

  • Proven experience leading backend initiatives across multiple teams.

  • Experience defining architecture and driving adoption at scale.

  • Experience mentoring senior engineers and influencing technical direction.

  • Solid understanding of Java and Postgres performance, database modeling and risk analysis.

  • Experience working with cross-functional stakeholders.

💰 Salary

At Qualifyze, our salary ranges are transparent internally, and we aim to follow a similar approach externally. For this role, we’re happy to share a reference point within the band: the expected salary range is around 85.000€ - 90.000€. Final compensation will depend on experience and performance during the process, with some flexibility within the range.

What do we offer?

  • 💰Competitive, annually reviewed compensation package

  • 🌴Country vacation package that increases with your tenure

  • 🏋🏽‍♀️Country specific benefits offering incl. private health care, fitness and meal allowances

  • 🚀Annual personal development budget to increase your impact

  • 🌎Hybrid working mode, plus up to 3 months of the year work from anywhere.

  • 💻All the best kit and tools to work effectively

  • 🎉Annual in person all company event and celebration in Europe

  • 👫Working with an exceptional team, doing some of the best work of your career

Use of AI in Our Recruitment Process:

We believe in a human-led hiring process. All applications are reviewed manually by our Talent Acquisition team, and neither Talent Acquisition nor Hiring Managers use AI to screen, filter, rank, assess, or make decisions about candidates, including during interviews and assessments. During interviews, AI may be used only to support note-taking and transcription.

All hiring decisions are made by people!

Diversity & Inclusion at Qualifyze:

At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard.

We are an equal opportunity employer and we welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age.  Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.

Read the full description
Security HQ - Lead Information Security Engineer at Job&Talent

Leads a security engineering team while managing incident response, threat detection, cloud security, risk assessments, and security operations improvements.

Lead Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Join us to shape the future of work: your next adventure awaits!

About the Role

We are seeking a proactive and experienced Lead Information Security Engineer to join our Information Security team. In this role, you will take ownership of incident management, threat detection, and the continuous improvement of our security posture, while leading and managing our team of four Information Security Engineers. You will be responsible for setting priorities, providing technical guidance, developing team capabilities, and ensuring the effective execution of our Security Operations strategy.

You will play a pivotal role in safeguarding Job&Talent’s systems, data, and operations, fostering a culture of security excellence, and ensuring our security capabilities evolve ahead of emerging threats. Combining hands-on technical expertise with people management, you will drive operational excellence, strengthen our detection and response capabilities, and collaborate closely with DevOps and other teams across the business.

This is a fully remote position with flexibility within Âą1 hour of CET.

Responsibilities

  • Team Leadership and Management: Lead and manage a team of four security professionals, providing direction, technical guidance, mentoring, and support to drive individual development and overall team performance.

  • SecOps and Threat Detection: Own and continuously improve incident management processes, ensuring effective investigation, response, and resolution of security incidents.

  • Detection and Response: Improve threat detection capabilities, optimize SIEM alerting to reduce noise and false positives, develop and maintain incident response playbooks, and strengthen email security.

  • Security Policies and Standards: Develop security guides and define, implement, and monitor security measures to protect Job&Talent’s systems, data, and operations.

  • Security Tooling and Processes: Drive the continuous improvement of security tools, processes, and standards to provide consistent security assurance across the business.

  • Cloud Security: Use our Cloud Security Posture Management (CSPM) tool to monitor and improve cloud security configurations across AWS, Azure, and Google Cloud Platform.

  • Cross-functional Collaboration: Work closely with DevOps teams to integrate security into cloud deployment environments, infrastructure, and CI/CD pipelines.

  • Risk Management: Perform risk assessments, threat modeling, and security reviews, ensuring risks are identified, prioritized, and addressed effectively.

  • Logging and Visibility: Improve logging, monitoring, visibility, and evidence collection across corporate and production systems.

  • Continuous Improvement: Establish best practices, identify opportunities to improve operational efficiency, and ensure the team continuously develops its technical capabilities in response to evolving threats.

Requirements

  • 5+ years of experience in SecOps, cloud security, incident response, security engineering, or a similar role.

  • Previous experience leading or managing a security team, including mentoring engineers, setting priorities, and coordinating workloads. Experience managing a team of a similar size is a plus.

  • At least 3 years of experience in threat analysis, SIEM alert investigation, detection engineering, noise reduction, and incident management.

  • At least 2 years of experience working with CSPM tools.

  • At least 3 years of experience working for a cloud-based, global technology product company.

  • Hands-on experience with EDR/XDR tools and endpoint investigation.

  • Experience with vulnerability management and risk-based prioritization.

  • Strong understanding of cloud security principles and experience working with AWS, Azure, and/or Google Cloud Platform.

  • Ability to combine hands-on technical expertise with team leadership, ensuring effective execution while supporting the development of team members.

  • Strong communication and collaboration skills, with the ability to work effectively with technical teams and stakeholders across the business.

About us

Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.

Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle — from recruitment and planning to time and attendance, performance, cost management, and communication.

It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality. Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality.

Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.

Join our community and make an impact

Innovation, high standards, and analytical thinking are in our DNA. Everyone has a voice here, and that voice matters. It’s how we stay sharp, move fast, and make decisions that keep us ahead of the curve.

You’ll take full ownership of your work, collaborate across borders, and grow by doing. Around here, you’ll hear a lot about 10x experiences, human-centered design, and the power of AI. But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table.

We champion empathy, honesty, and inclusion. Because when people can be their authentic selves, incredible things happen—for our workers, our clients, and for each other.

And we reward that impact—with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe.

If you’re ready to make a real impact at scale, you’re in the right place.

Proud to champion equality

At Job&Talent we value diversity and we’re an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us. We look forward to your application.

#LI-ML2

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Marketing Staff Community Product Marketing Manager, Trust & Safety at Reddit, Inc.

Leads product marketing, positioning, launches, and adoption for Reddit trust and safety products across community audiences.

Lead Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Reddit has a flexible workforce! If you happen to live close to one of our physical office locations, our doors are open for you to come into the office as often as you’d like. Don’t live near one of our offices? No worries: You can apply to work remotely in any country in which we have a physical presence.

About the Team

The Community Product Marketing team takes policies and products to market with our core audience in a way that builds trust, drives adoption, and strengthens the platform’s ecosystem through disciplined, insight-driven, and empathetic execution.

Within this team, the Staff Community PMM, Trust and Safety will lead product marketing for experiences that help protect redditors and strengthen trust in Reddit. You will help people understand how safety products work, what changes mean for their communities, and how to use the tools available to them.

About the Role

As Staff Community PMM, Trust and Safety, you’ll own inbound and outbound product marketing for safety and platform integrity products. You will bring deep Trust and Safety expertise to product planning and go-to-market execution, turning complex technical capabilities into clear, credible narratives for people on and off Reddit. In this individual contributor role, you will partner closely with Product, Safety, Policy, Community, and Communications teams to launch products, drive adoption, and build understanding of Reddit’s approach to protecting authentic participation.

What you’ll do:

  • Product and Audience Insights: Use research, community feedback, data, and market insights to identify redditor and moderator needs. Translate these insights into audience segments, product recommendations, and go-to-market priorities.
  • Go-to-Market Strategy: Own positioning, messaging, launch goals, and activation plans for Trust and Safety products. Tailor strategies to the needs of different communities and audiences, from early testing through broader rollout.
  • Trust and Safety Storytelling: Explain how products address issues such as spam, coordinated manipulation, and harmful behavior. Communicate benefits, limitations, and trade-offs clearly, with care for community trust and the information needed to keep defenses effective.
  • Launch Execution: Lead cross-functional launches, including beta programs, community announcements, educational content, and multichannel campaigns. Align partners on readiness, timing, and messaging, and adapt plans as products evolve.
  • Community Education and Adoption: Create resources that help redditors and moderators understand safety changes and use relevant tools. Explain how platform protections and community moderation work together, and bring community questions and feedback into product planning.
  • Cross-Functional Partnership: Serve as the product marketing partner to Product, Engineering, Safety, Policy, User Research, Data Science, Community, and Communications. Build alignment across teams and provide clear recommendations on sensitive launches.
  • Measurement and Iteration: Define and track measures of audience understanding, product adoption, and campaign effectiveness. Use results and community feedback to improve messaging, launch plans, and future product direction.

Who you are:

  • 12+ years of experience in product marketing with demonstrated ownership of positioning, go-to-market strategy, and product launches for consumer or community audiences
  • Deep subject matter expertise in Trust and Safety on social or user-generated content platforms, backed by direct experience bringing safety or integrity products to users and communicating highly sensitive topics
  • Strong research and data analysis skills, with experience using qualitative and quantitative insights to prioritize audiences, inform product decisions, and evaluate marketing outcomes.
  • Proven ability to influence product strategy and lead complex launches with technical and non-technical partners. Strong communication and interpersonal skills, including the ability to navigate disagreement and align stakeholders.
  • Understanding of online community dynamics, moderator roles, and the relationship between platform safety and community governance.
  • Experience managing multiple product workstreams, making decisions in ambiguity, and adapting to changing priorities while maintaining quality and attention to detail.

Preferred Qualifications

  • Deep familiarity with Reddit’s ecosystem, including subreddit governance, volunteer moderation, and native and third-party moderation tools.
  • Experience launching new products from concept to market, including beta testing and phased rollouts with active community participation.
  • Experience navigating high-growth, highly ambiguous tech environments.

Benefits:

  • Comprehensive Healthcare Benefits and Income Replacement Programs
  • 401k with Employer Match
  • Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
  • Family Planning Support
  • Gender-Affirming Care
  • Mental Health & Coaching Benefits
  • Flexible Vacation & Paid Volunteer Time Off
  • Generous Paid Parental Leave

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$194,600—$272,400 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Read the full description
Engineer Java Backend Engineering Team Lead (remote) at Qualifyze

Leads backend engineering teams, owns Java backend architecture and standards, and drives delivery quality, mentoring, hiring, and technical strategy.

Lead Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Description

About Qualifyze,

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.

With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

Requirements

Role Overview:

We are looking for Backend engineering Lead who will be responsible for the overall backend ecosystem across the organization, combining people leadership with ownership of backend architecture, standards, and delivery quality.

This role ensures that backend development and architecture is consistent, scalable, and aligned with product, while growing backend engineers and enabling teams to deliver effectively.

The Backend Lead operates in close alignment with the Head of Engineering and Chapter Leads, ensuring all key decisions and initiatives follow the broader engineering vision.

Main responsibilities:

1. Backend Ownership & Strategy

  • Define and drive the backend vision across teams (architecture, design systems, tooling, standards).

  • Ensure consistency in how backend applications are built and maintained.

  • Own cross-team backend topics.

  • Make and enforce key technical decisions when alignment is needed.

2. Team Leadership & Capability Building

  • Lead and support backend engineers, ensuring efficient and impactful delivery of initiatives while driving team engagement, efficiency, and growth.

  • Raise the bar of backend engineering through running regular 1:1s and performance check-ins, coaching, and clear development support.

  • Identify skill gaps and drive training, and mentoring initiatives to close skill gaps, improve team capability, and continuously strengthen ways of working.

  • Own and drive key people processes for the team (in alignment with Tech Leadership), including hiring, onboarding, offboarding, performance reviews, and compensation cycles, ensuring consistency and quality of execution.

  • Build a strong backend community (guilds, knowledge sharing, standards).

  • Own awareness of department KPIs/goals and drive recommendations for continuous improvement in team performance and execution.

3. Delivery & Quality Accountability

  • Ensure backend delivery is predictable, scalable, and high quality across teams.

  • Identify and resolve systemic delivery or quality issues.

  • Support teams to avoid risky complex backend initiatives.

4. Cross-Functional Leadership

  • Align backend work with frontend/data/platform constraints and opportunities.

  • Act as the main escalation point for backend-related decisions.

5. Hands-on Technical Leadership

  • Stay close to the codebase through selective PR reviews and architectural guidance.

  • Contribute to critical or high-risk backend areas when needed.

  • Guide teams on best practices (testing, performance, accessibility, maintainability).

Main requirements:

  • Strong experience with Java stack (SpringBoot, Liquidbase, etc.).

  • Proven experience leading backend initiatives across multiple teams.

  • Experience defining architecture and driving adoption at scale.

  • Experience mentoring senior engineers and influencing technical direction.

  • Solid understanding of Java and Postgres performance, database modeling and risk analysis.

  • Experience working with cross-functional stakeholders.

💰 Salary

At Qualifyze, our salary ranges are transparent internally, and we aim to follow a similar approach externally. For this role, we’re happy to share a reference point within the band: the expected salary range is around 85.000€ - 90.000€. Final compensation will depend on experience and performance during the process, with some flexibility within the range.

What do we offer?

  • 💰Competitive, annually reviewed compensation package

  • 🌴Country vacation package that increases with your tenure

  • 🏋🏽‍♀️Country specific benefits offering incl. private health care, fitness and meal allowances

  • 🚀Annual personal development budget to increase your impact

  • 🌎Hybrid working mode, plus up to 3 months of the year work from anywhere.

  • 💻All the best kit and tools to work effectively

  • 🎉Annual in person all company event and celebration in Europe

  • 👫Working with an exceptional team, doing some of the best work of your career

Use of AI in Our Recruitment Process:

We believe in a human-led hiring process. All applications are reviewed manually by our Talent Acquisition team, and neither Talent Acquisition nor Hiring Managers use AI to screen, filter, rank, assess, or make decisions about candidates, including during interviews and assessments. During interviews, AI may be used only to support note-taking and transcription.

All hiring decisions are made by people!

Diversity & Inclusion at Qualifyze:

At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard.

We are an equal opportunity employer and we welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age.  Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.

Read the full description
Marketing Social Media Manager (Supervisory)

Manages social media strategy and supervises social media activities in a fully remote role.

Lead Remote Posted about 23 hours ago Himalayas
What this role involves
Discover your 100% YOU with MicroSourcing! ďťż Position: Social Media Manager (Supervisory)Work setup & shift: Work from homeďťż Why join MicroSourcing?
Read the full description
Sales Jobs for Humanity: Lead Intake / CRM Manager

Responds to inbound leads, qualifies prospects, manages HubSpot follow-ups, and conducts cold calls and emails to generate appointments.

Lead Remote Posted 1 day ago We Work Remotely — Programming
What this role involves

Headquarters: Beirut, Lebanon
URL: http://jobsforhumanity.com

Company Description

AB Group PLLC is a dynamic architecture firm with a passion for delivering innovative and impactful designs. Specializing in hospitality, multifamily, and office projects, we take pride in creating spaces that inspire. We are expanding our talented team and looking for a skilled Autodesk Revit Draftsperson to join us remotely from Lebanon.

Job Description

Position Overview

ABG is seeking a highly responsive, articulate, and results-driven Appointment Setter and HubSpot CRM Manager.
This person will be responsible for contacting new inbound leads within 60 seconds of:

  • Submitting a contact form through the ABG website.
  • Calling ABG’s front desk line.
  • Leaving a voicemail or missed call.
  • Entering ABG’s lead system through another marketing channel.
  • This position requires an exceptionally high sense of urgency. Every minute of delay reduces the likelihood of connecting with and converting a prospective client.
  • The successful candidate must have impeccable spoken and written English, a confident telephone presence, strong listening skills, and the ability to communicate professionally with business owners, developers, contractors, investors, property owners, and other decision-makers.
  • The role also includes cold calling and cold emailing targeted contact lists to create new relationships and generate opportunities in specific geographic and industry markets.

Core Responsibilities

Inbound Lead Response

  • Monitor website inquiries, phone calls, voicemails, emails, and assigned lead notifications throughout working hours.
  • Call every new website lead within 60 seconds of form submission.
  • Return every missed front desk call within 60 seconds of receiving the notification.
  • Answer live calls promptly and professionally whenever assigned to front desk coverage.
  • Send an immediate follow-up email when a lead does not answer.
  • Continue following up through an organized call and email cadence until the lead:
  • Responds.
  • Schedules an appointment.
  • Requests future follow-up.
  • Is confirmed as unqualified.
  • Opts out of further communication.
  • Never allow an inbound lead to sit in HubSpot without a documented response attempt and scheduled next action.

Lead Qualification

  • Conduct an effective initial conversation to understand:
  • Prospect name, company, and contact information.
  • Project address and geographic location.
  • Project type and intended use.
  • Requested architectural, engineering, interior design, permitting, or consulting services.
  • Current project status.
  • Estimated project size and scope.
  • Target schedule.
  • Preliminary construction or design budget.
  • Property ownership or site-control status.
  • Decision-makers involved.
  • How the prospect heard about ABG.
  • Identify whether the opportunity is aligned with ABG’s services and target markets.
  • Ask clear and direct questions without making the prospect feel interrogated.
  • Avoid providing technical, legal, pricing, or code-related advice beyond the approved qualification script.
  • Escalate urgent, high-value, or strategically important opportunities immediately.
  • Appointment Setting
  • Schedule qualified prospects with the correct ABG team member.
  • Confirm the appointment date, time, meeting format, project address, and attendee information.
  • Send calendar invitations and confirmation messages immediately.
  • Send appointment reminders to improve attendance.
  • Reschedule cancelled or missed appointments quickly.
  • Ensure the assigned ABG team member has complete qualification notes before the meeting.
  • Follow up after the appointment when directed and update the opportunity status in HubSpot.

HubSpot CRM Management

  • Serve as the day-to-day owner of sales data quality in HubSpot.
  • Create and maintain accurate:
  • Contact records.
  • Company records.
  • Deal records.
  • Lead-source information.
  • Deal stages.
  • Activity records.
  • Follow-up tasks.
  • Appointment records.
  • Log every call, voicemail, email, response, qualification note, appointment, and follow-up action.
  • Ensure every open lead has:
  • A clearly assigned owner.
  • The correct pipeline stage.
  • Complete contact information.
  • A documented last activity.
  • A scheduled next action.
  • A realistic follow-up date.
  • Move deals through ABG’s sales pipeline based on verified activity:
  • First Contact.
  • Discovery.
  • Send Fee.
  • Fee Sent.
  • Standby.
  • Accepted.
  • Send Contract.
  • Contract Sent.
  • Project Won or Project Lost.
  • Prevent duplicate contacts, companies, and deals.
  • Standardize naming conventions and correct incomplete or inaccurate records.
  • Identify stale deals, overdue tasks, missing follow-ups, and opportunities without recent activity.
  • Maintain lead lists, call queues, workflows, templates, sequences, and reporting dashboards.
  • Produce daily and weekly reports covering:
  • New inbound leads.
  • Average response time.
  • Leads contacted within 60 seconds.
  • Contact rate.
  • Qualified leads.
  • Appointments scheduled.
  • Appointment attendance rate.
  • Outbound calls and emails.
  • New relationships created.
  • Pipeline-stage movement.
  • Stale or neglected opportunities.
  • CRM data-quality issues.
  • Cold Calling and Cold Emailing

Conduct structured outbound campaigns targeting ABG’s priority markets.

  • Call and email prospective:
  • Real estate developers.
  • General contractors.
  • Commercial property owners.
  • Real estate investors.
  • Brokers and tenant representatives.
  • Property managers.
  • Franchise owners and operators.
  • Restaurant and hospitality groups.
  • Retail and industrial businesses.
  • Multifamily and residential developers.
  • Strategic referral partners.
  • Research contacts and verify names, titles, companies, telephone numbers, email addresses, locations, and market relevance.
  • Use approved scripts and email templates while keeping conversations natural and personalized.
  • Introduce ABG’s capabilities clearly and confidently.
  • Focus on building relationships, identifying upcoming projects, and securing introductory meetings.
  • Handle common objections professionally and continue the conversation without becoming aggressive.
  • Document all outbound activity and prospect responses in HubSpot.
  • Create follow-up tasks for every viable prospect.
  • Maintain organized prospect lists by market, relationship type, campaign, and opportunity status.
  • Provide feedback on which industries, messages, and contact lists generate the strongest results.

Non-Negotiable Performance Standards

  • Demonstrate an exceptional sense of urgency at all times.
  • Contact new inbound leads within 60 seconds during assigned coverage hours.
  • Maintain impeccable spoken and written English.
  • Communicate clearly without grammatical errors, excessive filler words, slang, or an unprofessional tone.
  • Remain available and attentive during scheduled lead-response coverage.
  • Treat every inbound inquiry as a time-sensitive potential client.
  • Complete CRM updates immediately after each interaction.
  • Never rely on memory or personal notes in place of HubSpot documentation.
  • Never leave a lead without a clearly documented next action.
  • Follow through on commitments without repeated reminders.
  • Maintain a polished, confident, helpful, and professional demeanor.
  • Protect confidential client, project, and company information.
  • Key Performance Indicators

Percentage of inbound leads called within 60 seconds.

  • Average first-response time.
  • Inbound lead contact rate.
  • Qualified-lead rate.
  • Appointment-setting rate.
  • Appointment attendance rate.
  • Missed appointment recovery rate.
  • Number of outbound calls completed.
  • Number of personalized outbound emails sent.
  • Outbound contact and response rate.
  • Number of qualified outbound appointments scheduled.
  • Number of new strategic relationships created.
  • Percentage of CRM records with complete required information.
  • Percentage of open opportunities with a scheduled next activity.
  • Number of stale or overdue opportunities.
  • Accuracy and timeliness of daily and weekly reports.
  • Required Qualifications

Exceptional spoken and written English.

  • Clear, confident, and professional telephone voice.
  • Strong listening, questioning, and note-taking skills.
  • Demonstrated success in appointment setting, inside sales, lead qualification, business development, or customer service.
  • Experience using HubSpot CRM or a comparable CRM platform.
  • Ability to learn ABG’s services, target markets, qualification criteria, and sales process.
  • Ability to work quickly without sacrificing accuracy or professionalism.
  • Strong organizational skills and consistent attention to detail.
  • Ability to manage a high volume of calls, emails, tasks, and records.
  • Comfortable speaking with senior decision-makers and business owners.
  • Ability to handle rejection and objections without losing momentum.
  • Reliable internet, telephone access, and a professional work environment if working remotely.

 

    Qualifications

    Preferred Qualifications

    • Experience managing HubSpot contacts, companies, deals, tasks, lists, workflows, sequences, and reports.
    • Experience in architecture, engineering, construction, commercial real estate, professional services, or a related industry.
    • Experience with business-to-business cold calling and email outreach.
    • Familiarity with calendar scheduling, email platforms, contact databases, and list-building tools.
    • Experience qualifying projects involving architecture, engineering, permitting, construction, development, or property improvements.

    Personal Characteristics

    • Urgent and highly responsive.
    • Persistent without being pushy.
    • Organized and process-oriented.
    • Competitive and motivated by measurable results.
    • Comfortable being held accountable to activity and conversion targets.
    • Professional under pressure.
    • Coachable and receptive to call reviews and feedback.
    • Proactive in identifying problems and recommending improvements.
    • Consistent, dependable, and disciplined.
    • Focused on creating an excellent first impression of ABG.

    What Success Looks Like

    • Prospective clients are contacted while their interest is at its highest.
    • Every lead receives fast, professional, and persistent follow-up.
    • Qualified prospects are consistently converted into scheduled appointments.
    • ABG’s HubSpot pipeline is accurate, current, and easy for leadership to manage.
    • No viable opportunity is lost because of slow response, poor communication, or missing follow-up.
    • Outbound campaigns create measurable new relationships and qualified opportunities in ABG’s target markets.
    • ABG’s leadership receives reliable reporting and has complete visibility into every active prospect and next action.

    Candidate Evaluation

    • Final candidates may be asked to complete:
    • A mock inbound lead-response call.
    • A cold-call role-play.
    • A written follow-up email exercise.
    • A HubSpot data-entry and pipeline-management exercise.
    • A spoken-English and communication assessment.

    Additional Information

    What We Offer:

    • ¡         Supportive and collaborative team environment that values innovation and creativity.
    • ¡         Opportunities for professional growth and skill development.
    • ¡         The chance to contribute to exciting and impactful architectural projects.

    To apply: https://weworkremotely.com/remote-jobs/jobs-for-humanity-lead-intake-crm-manager

    Read the full description
    Support Client Support Team Lead at Stitch Fix

    Leads and coaches a remote client support team, manages daily operations and escalations, and improves service quality and performance.

    Lead Remote Posted 1 day ago RemoteFirstJobs Product
    What this role involves

    About Stitch Fix, Inc.

    Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours.  We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential.

    About the Role

    The Client Support team at Stitch Fix is committed to delivering an exceptional client experience that is easy, helpful, and personalized. Our Client Support Operations team focuses on delivering high-quality service while continuously improving the effectiveness of our global support operations.

    As a Client Support Team Lead, you will lead, develop, and motivate a remote team of 8–12 Client Support Coordinators responsible for delivering personalized service across phone, chat, and email. Reporting to the Client Support Manager, you will drive individual and team performance, strengthen service quality, and foster a collaborative, client-focused culture. You will balance day-to-day operational leadership with coaching, performance management, and continuous improvement while helping your team successfully navigate evolving business needs, processes, and technologies.

    Responsibilities

    • Lead and develop a high-performing Client Support team by managing 8–12 Coordinators, establishing clear expectations, delivering actionable coaching and performance feedback, and fostering an engaging, inclusive, and accountable remote team environment that prioritizes employee growth and exceptional client service.
    • Drive individual and team performance by monitoring productivity, quality, client satisfaction, and employee behaviors; leveraging standardized documentation and performance-management practices; identifying opportunities for improvement; and implementing targeted coaching and development plans to achieve operational goals.
    • Manage daily Client Support operations and escalations by overseeing workflows, scheduling, shift approvals, meetings, and reporting while ensuring appropriate team coverage, operational consistency, and timely resolution of complex or sensitive client concerns.
    • Lead change adoption and continuous improvement initiatives by translating organizational priorities into actionable team plans, supporting the implementation of new processes and service strategies, developing peer coaches, and partnering cross-functionally to improve the client experience and operational effectiveness.
    • Strengthen team capabilities and operational efficiency through technology and collaboration by supporting recruiting and candidate assessment, contributing to cross-functional Client Support programs, and leveraging AI, reporting tools, and emerging technologies to identify trends, improve coaching effectiveness, streamline workflows, and enhance team performance.

    About You

    This is what you’ll need to succeed in this role from day 1.

    Requirements

    • 4+ years of customer or client support experience across multiple service channels, including phone, email, and chat, with at least 2–3 years of experience directly leading client-facing teams.
    • Demonstrated experience coaching, developing, and managing individual contributors, including establishing performance expectations, delivering feedback, addressing performance concerns, and building engaged, resilient teams.
    • Strong understanding of customer support performance metrics, including productivity, quality, and client satisfaction, with the ability to analyze performance trends and translate insights into actionable coaching and operational improvements.
    • Experience managing daily team operations, including workflow coordination, scheduling, shift approvals, meetings, and performance reporting in a fast-paced service environment.
    • Exceptional written and verbal communication skills, with the ability to provide clear direction, navigate challenging conversations, resolve escalations, and build productive relationships across teams.
    • Strong organizational, time-management, and problem-solving skills, with the ability to independently manage competing priorities, exercise sound judgment, and lead teams through ambiguity and change.
    • Experience leading remote teams through personalized coaching, intentional engagement, and effective performance-management practices.
    • Comfort working with customer support platforms, performance-management systems, project-management tools, and AI-enabled technologies to improve team effectiveness and operational outcomes.
    • Ability to provide on-call support outside standard business hours as needed for urgent client escalations, operational issues, or brand-sensitive situations.
    • This position may require the ability to sit for extended periods of time, use a computer or other office equipment, and communicate effectively, both verbally and in writing.

    Nice to Have

    • Experience using Freshservice or comparable customer support and ticket-management platforms.
    • Experience supporting recruiting, interviewing, and selection of customer support professionals.
    • Experience implementing change-management initiatives, new service processes, or technology improvements within a customer support organization.
    • Experience developing peer-coaching programs, facilitating team learning, or supporting employee development initiatives.
    • Experience contributing to cross-functional customer experience programs, such as social care, client engagement, or service improvement initiatives.
    • Experience using AI-enabled tools to improve coaching, reporting, workflow management, or customer support operations.

    You’ll love working at Stitch Fix because you will…

    • Fuse human creativity and styling expertise to redefine personalized retail.
    • Set a high bar for our craft and drive measurable impact across fashion, tech, and data science.
    • Actively leverage AI and modern tech to evolve how work gets done.
    • Lead with innovation, think boldly, and aren’t afraid to challenge conventional retail norms.
    • Win together in a collaborative, low-ego environment where diverse perspectives are celebrated.
    • Be client obsessed by putting our customers at the heart of every decision to deliver unmatched personalization and trust.
    • Support our team with competitive compensation packages, comprehensive benefits, and meaningful career growth.

    Compensation and Benefits

    This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

    Salary Range

    $60,000—$95,000 USD

    This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

    Please review Stitch Fix’s US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy

    Recruiting Fraud Alert:

    To all candidates: your personal information and online safety are top of mind for us.  At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.

    Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com.

    Read the full description
    Content Staff Technical Writer | Remote | Spain at Grafana Labs

    Creates technical documentation and learning content for Grafana observability products in collaboration with engineers, product managers, and writers.

    Lead Remote Posted 1 day ago RemoteFirstJobs Product
    What this role involves

    Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

    We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

    You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

    About Grafana Labs:

    There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics).

    Description of Duties

    We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly.

    AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them.

    Key Responsibilities

    • Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery.
    • Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy.
    • Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve.
    • Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content.
    • Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way.
    • Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship.
    • Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants.
    • Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes.
    • Mentor teammates and share practices that raise the quality of the team’s work.

    Requirements

    What experience would make someone be successful in this role?

    • Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth.
    • Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output.
    • Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs.
    • Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly).
    • Experience collaborating with engineers and product managers to get accurate technical information.
    • Experience working remotely and asynchronously on a distributed team.

    What you’ll bring to the role

    • Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t.
    • Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them.
    • Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality.
    • Ownership. You manage multiple projects and work well both independently and collaboratively.
    • Clarity. You write concisely and plainly for readers of all experience levels.
    • Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation.

    Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

    In Spain, the Base compensation range for this role is EUR 73,000 -  88,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

    *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process

    *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

    Why You’ll Thrive at Grafana Labs:

    • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
    • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
    • Transparent Communication – Expect open decision-making and regular company-wide updates.
    • Innovation-Driven – Autonomy and support to ship great work and try new things.
    • Open Source Roots – Built on community-driven values that shape how we work.
    • Empowered Teams – High trust, low ego culture that values outcomes over optics.
    • Career Growth Pathways – Defined opportunities to grow and develop your career.
    • Approachable Leadership – Transparent execs who are involved, visible, and human.
    • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
    • In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
    • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

    Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

    Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

    #LI-Remote

    For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

    Read the full description
    Engineer Staff Fullstack Engineer - Platform - App Core Usage | Canada | Remote at Grafana Labs

    Build and operate reliable full-stack billing, usage calculation, marketplace integration, and customer-facing platform services.

    Lead Remote Posted 1 day ago RemoteFirstJobs Product
    What this role involves

    Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

    We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

    You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

    This is a remote position. We are seeking candidates in US and Canada.

    The Opportunity

    Application Core Services (AppCore) is a group within Platform, in the Foundations department. We build and operate systems that support Grafana’s business operations and customer experience, working closely with product teams and internal business partners.

    The Usage squad works on billing, rates, usage calculations, usage visibility and cloud marketplace integrations. Our software helps customers understand their consumption and costs, and helps internal teams operate accurate, reliable billing processes.

    We are looking for a Staff Fullstack Engineer with strong backend experience who enjoys making complex business systems reliable, understandable and easier to operate. You will help deliver new capabilities while improving existing services, reducing repetitive manual work and addressing edge cases that affect customers and internal stakeholders.

    This is a hands-on Staff engineering role within the AppCore Usage squad. You will lead complex technical work, contribute directly to implementation and share ownership with the squad’s other Staff and Senior engineers. Your primary focus will be Usage’s systems and outcomes, collaborating with adjacent teams when the work requires it.

    Our ownership includes application code, data stores, deployment configuration and the cloud infrastructure supporting our services. You should be comfortable following a problem across those boundaries and making improvements with the appropriate platform teams.

    We are remote-first and global. For this role, we prefer candidates in NASA’s Eastern Time zone to provide more overlap with our EMEA colleagues.

    What You’ll Be Doing

    Your initial focus will be approximately 75% backend and 25% frontend. This balance will evolve with the squad’s priorities. You should be comfortable delivering across the stack, from business logic and APIs through to the interfaces customers and internal teams use.

    • Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows.
    • Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features.
    • Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery.
    • Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls.
    • Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration.
    • Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments.
    • Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays.
    • Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans.
    • Build and maintain integrations with cloud marketplaces and external business systems where required by the squad’s work.
    • Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support.
    • Make changes traceable and testable, supporting audit requirements and clear explanations of system behaviour.
    • Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads to clarify requirements and resolve dependencies.
    • Share technical leadership through design discussions, code reviews, mentoring and practical improvements.
    • Participate in the squad’s on-call rotation after onboarding. Improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings.

    What Makes You a Great Fit

    You enjoy engineering work where correctness, reliability and business impact matter. You find value in improving an established system, removing a recurring operational problem or making a billing workflow easier to understand and support.

    You take ownership from understanding the problem through delivery and production support. You can turn an ambiguous request into manageable increments, make sound trade-offs and follow through without needing each step prescribed. You ask useful questions, seek feedback and raise uncertainty or blockers early.

    You adapt as priorities change, learn unfamiliar systems and technologies, and contribute where the squad needs you. You bring a strong backend specialty while remaining willing and able to work on frontend features and supporting infrastructure.

    You reason about how a service behaves in production: how it is deployed, where its data lives, what happens when dependencies fail, and how the team detects and recovers from problems.

    You communicate clearly in writing and in conversation. In a distributed team, you make decisions, progress and risks visible so colleagues can contribute across time zones. You work independently while staying connected to the squad.

    As a Staff engineer, you bring technical depth and sound judgment while remaining close to implementation. You collaborate constructively with other experienced engineers, welcome different perspectives and help the squad reach decisions and move forward.

    We embrace thoughtful use of AI-assisted development. We value engineers who use these tools to support exploration, implementation, testing and documentation while taking responsibility for the quality and correctness of the result.

    Requirements

    • Substantial experience designing, delivering and operating production backend systems, with the depth and judgment to lead complex work hands-on.
    • Strong experience building and operating production backend systems in Go, our primary backend language.
    • Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies, and willingness to work across the stack as priorities change.
    • Experience reasoning about distributed systems, including partial failures, retries, consistency and interactions between services.
    • Experience with relational databases, including data modelling, schema migrations, query performance and safe production changes.
    • Practical experience deploying and troubleshooting containerised services and jobs in Kubernetes.
    • Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts.
    • Ability to investigate production problems using logs, metrics and traces, and turn findings into lasting improvements.
    • A record of delivering projects end to end, clarifying requirements, making trade-offs and following through after release.
    • Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones.
    • Ability to learn unfamiliar domains and technologies, adjust your approach as new information emerges, and take ownership beyond your main area of expertise.
    • Experience writing readable, well-tested software that other engineers can understand, maintain and operate.
    • Willingness to participate in on-call and take responsibility for the production behaviour of the systems you build.
    • Experience supporting colleagues through code reviews, mentoring and constructive technical discussions.

    Bonus Points For

    • Usage metering, billing engines, pricing and rates, financial reconciliation or customer-facing cost management applications.
    • Reducing operational toil and automating workflows with recurring exceptions or manual interventions.
    • Systems with auditability, traceability or financial-control requirements.
    • MySQL operations, replication, database upgrades and performance tuning.
    • Terraform, Jsonnet and Kubernetes deployment configuration.
    • Argo Workflows or comparable deployment and job-orchestration tooling.
    • Cloud infrastructure involving managed databases, object storage, service accounts and access controls, particularly on GCP.
    • Data synchronisation pipelines and BigQuery integrations.
    • Cloud marketplace integrations across AWS, Azure or GCP.
    • Integrations with business platforms such as NetSuite or Salesforce.
    • Observability tools such as Grafana, Prometheus, Loki or OpenTelemetry.

    In Canada, the compensation range for this role is $186,368 - $223,642 CAD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

    *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

    Why You’ll Thrive at Grafana Labs:

    • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
    • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
    • Transparent Communication – Expect open decision-making and regular company-wide updates.
    • Innovation-Driven – Autonomy and support to ship great work and try new things.
    • Open Source Roots – Built on community-driven values that shape how we work.
    • Empowered Teams – High trust, low ego culture that values outcomes over optics.
    • Career Growth Pathways – Defined opportunities to grow and develop your career.
    • Approachable Leadership – Transparent execs who are involved, visible, and human.
    • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
    • In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
    • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

    Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

    Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

    #LI-Remote

    For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

    Read the full description
    Content Staff Technical Writer | Remote | Ireland at Grafana Labs

    Creates technical documentation and learning content for Grafana observability products in collaboration with engineers, product managers, and writers.

    Lead Remote Posted 1 day ago RemoteFirstJobs Product
    What this role involves

    Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

    We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

    You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

    About Grafana Labs:

    There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics).

    Description of Duties

    We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly.

    AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them.

    Key Responsibilities

    • Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery.
    • Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy.
    • Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve.
    • Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content.
    • Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way.
    • Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship.
    • Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants.
    • Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes.
    • Mentor teammates and share practices that raise the quality of the team’s work.

    Requirements

    What experience would make someone be successful in this role?

    • Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth.
    • Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output.
    • Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs.
    • Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly).
    • Experience collaborating with engineers and product managers to get accurate technical information.
    • Experience working remotely and asynchronously on a distributed team.

    What you’ll bring to the role

    • Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t.
    • Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them.
    • Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality.
    • Ownership. You manage multiple projects and work well both independently and collaboratively.
    • Clarity. You write concisely and plainly for readers of all experience levels.
    • Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation.

    Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

    In the ROI, the Base compensation range for this role is EUR 92,000 -  110,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

    *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process

    *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

    Why You’ll Thrive at Grafana Labs:

    • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
    • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
    • Transparent Communication – Expect open decision-making and regular company-wide updates.
    • Innovation-Driven – Autonomy and support to ship great work and try new things.
    • Open Source Roots – Built on community-driven values that shape how we work.
    • Empowered Teams – High trust, low ego culture that values outcomes over optics.
    • Career Growth Pathways – Defined opportunities to grow and develop your career.
    • Approachable Leadership – Transparent execs who are involved, visible, and human.
    • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
    • In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
    • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

    Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

    Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

    #LI-Remote

    For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

    Read the full description
    Content Staff Technical Writer | Remote | Germany at Grafana Labs

    Creates technical documentation and learning content that helps users adopt and master Grafana’s observability products.

    Lead Remote Posted 1 day ago RemoteFirstJobs Product
    What this role involves

    Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

    We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

    You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

    About Grafana Labs:

    There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics).

    Description of Duties

    We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly.

    AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them.

    Key Responsibilities

    • Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery.
    • Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy.
    • Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve.
    • Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content.
    • Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way.
    • Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship.
    • Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants.
    • Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes.
    • Mentor teammates and share practices that raise the quality of the team’s work.

    Requirements

    What experience would make someone be successful in this role?

    • Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth.
    • Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output.
    • Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs.
    • Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly).
    • Experience collaborating with engineers and product managers to get accurate technical information.
    • Experience working remotely and asynchronously on a distributed team.

    What you’ll bring to the role

    • Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t.
    • Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them.
    • Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality.
    • Ownership. You manage multiple projects and work well both independently and collaboratively.
    • Clarity. You write concisely and plainly for readers of all experience levels.
    • Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation.

    Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

    In Germany, the Base compensation range for this role is EUR 85,000 -  102,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

    *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process

    *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

    Why You’ll Thrive at Grafana Labs:

    • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
    • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
    • Transparent Communication – Expect open decision-making and regular company-wide updates.
    • Innovation-Driven – Autonomy and support to ship great work and try new things.
    • Open Source Roots – Built on community-driven values that shape how we work.
    • Empowered Teams – High trust, low ego culture that values outcomes over optics.
    • Career Growth Pathways – Defined opportunities to grow and develop your career.
    • Approachable Leadership – Transparent execs who are involved, visible, and human.
    • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
    • In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
    • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

    Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

    Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

    #LI-Remote

    For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

    Read the full description
    Content Staff Technical Writer | Remote | USA at Grafana Labs

    Creates technical documentation and learning content that helps users adopt and master Grafana’s observability products.

    Lead Remote Posted 1 day ago RemoteFirstJobs Product
    What this role involves

    Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

    We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

    You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

    About Grafana Labs:

    There are more than 700,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include more open-source projects, including Grafana Loki (for logs) and Grafana Tempo (for traces) and Grafana Mimir (for metrics).

    Description of Duties

    We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners. Because our products and priorities evolve, we’re looking for someone who learns new technical domains quickly.

    AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance. You’ll use these tools every day and help the team get better at using them.

    Key Responsibilities

    • Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery.
    • Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current. You apply human judgment to everything AI produces and take responsibility for its accuracy.
    • Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content as tools and models evolve.
    • Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear, accurate content.
    • Test what you document. Run the software, follow your own procedures, and flag product and UX gaps you find along the way.
    • Let data guide your priorities. We have strong docs and learning analytics. You’ll use them, along with user feedback, to find content gaps, prioritize your work, and show the impact of what you ship.
    • Work with the documentation manager and other writers to improve information architecture, voice, and consistency across our docs, and to make information easy to find for both people and AI-driven search and assistants.
    • Manage several projects at once, using judgment to prioritize and communicate clearly when the plan changes.
    • Mentor teammates and share practices that raise the quality of the team’s work.

    Requirements

    What experience would make someone be successful in this role?

    • Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth.
    • Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts and skills), and the ability to explain how you evaluate and verify their output.
    • Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs.
    • Comfort working in technical environments. You can set up, run, and troubleshoot software yourself to verify what you write (for example, command line, containers, or Kubernetes, or a willingness to learn quickly).
    • Experience collaborating with engineers and product managers to get accurate technical information.
    • Experience working remotely and asynchronously on a distributed team.

    What you’ll bring to the role

    • Curiosity about AI as a craft. You treat AI workflows as a professional skill. You experiment, share what works, and know where AI helps and where it doesn’t.
    • Technical credibility. You care about accuracy, you learn new technical domains quickly, and you ask questions until you understand them.
    • Strong judgment and editing skills. You can tell good content from plausible-sounding content, and you hold the line on quality.
    • Ownership. You manage multiple projects and work well both independently and collaboratively.
    • Clarity. You write concisely and plainly for readers of all experience levels.
    • Bonus: Experience with observability, monitoring, or cloud-native tooling, or contributing to open source documentation.

    Equal Opportunity Employer At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

    In the UK, the Base compensation range for this role is GBP 81,000 - GBP 97,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

    *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process

    What you’ll bring to the role

    You’re an enthusiast for technically accurate content, you’re unafraid of managing multiple projects, and you enjoy working both collaboratively and independently. You have a well-used copy of “The Elements of Style”.

    In the US, the Base compensation range for this role is $123,933 - $148,719.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

    *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process

    *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

    Why You’ll Thrive at Grafana Labs:

    • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
    • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
    • Transparent Communication – Expect open decision-making and regular company-wide updates.
    • Innovation-Driven – Autonomy and support to ship great work and try new things.
    • Open Source Roots – Built on community-driven values that shape how we work.
    • Empowered Teams – High trust, low ego culture that values outcomes over optics.
    • Career Growth Pathways – Defined opportunities to grow and develop your career.
    • Approachable Leadership – Transparent execs who are involved, visible, and human.
    • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
    • In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
    • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

    Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

    Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

    #LI-Remote

    For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

    Read the full description