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Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM’s platforms enable investigators to trace illicit activity, build...

Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More...

Headquarters: USA - Remote

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

We are seeking a strategic and analytical Chief of Staff to partner with our Chief Customer Officer (CCO) in driving business performance across our Customer organization. This role combines financial and operational strategy, data-driven decision-making, and cross-functional collaboration to improve customer retention, revenue performance, and organizational effectiveness.

The ideal candidate brings strong financial and business acumen, a collaborative mindset, and the ability to translate complex information into actionable insights that inform executive decisions and strengthen financial and operational accountability.

What You'll Do

• Customer revenue metrics: In partnership with Finance, which owns ARR and financial reporting, to ensure customer metrics (ARR movement, gross and net revenue retention, renewal rates on up for renewal revenue, cohort views and churn drivers) follow Thoma Bravo standards and best-in-class methods. Translates those metrics into the customer organization's view, measures renewal forecast accuracy, and reports on cross-sell and upsell pipeline, which Renewals and Sales own.
• Executive and board narrative: Prepares the CCO's materials for the executive leadership team, board, Thoma Bravo operating reviews and QBRs, framing performance, risk and investment asks in terms of business outcomes. Ensures what the board sees reconciles to how the organization operates.
• Renewal and retention reporting: Owns renewal rate reporting and variance analysis of the official forecast against plan and actuals, explaining the drivers behind the numbers.
• Renewal and retention plan and resource models: In partnership with Finance, builds the customer organization's annual renewal and retention plan (historical baselines, renewal rate assumptions and targets) and the headcount, coverage-ratio and capacity models tied to book-of-business segmentation.
• Customer health and signals: Delivers the customer health scoring model and churn and risk analysis.
• Customer reporting requirements and CCO analysis: Sets the customer organization's reporting requirements across Salesforce, the data warehouse and BI tools, aligned with Finance's metric definitions, which Systems & Operations and Data & Analytics build to. Handles the CCO's own analysis and reporting requests.
• Cross-functional Alignment: Works with Revenue Operations and CRO leadership team to align on strategies and reporting for improving Net Retention Rate. Works with the Product Strategy team to align on churn analysis and forecasting by product.

What You'll Bring

• Significant experience in strategic finance, FP&A, business operations, revenue operations, customer success operations, or a related field, ideally within a B2B SaaS environment.
• Strong understanding of SaaS business models and recurring revenue metrics, including ARR, GRR, NRR, renewals, and churn.
• Experience translating business needs into reporting and analytics requirements, with familiarity using tools such as Salesforce, Excel, SQL, Power BI, or Tableau.
• Ability to analyze complex datasets and communicate insights clearly to executive audiences.
• Familiarity with CRM, reporting, and business intelligence tools such as Salesforce, Excel, SQL, Power BI, or Tableau.
• Strong collaboration, communication, and problem-solving skills, with the ability to influence across teams.
• Experience in private equity-backed environments or supporting executive and board-level reporting is a plus.

Salary Range: $155,628 - $207,504

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

To apply: https://weworkremotely.com/remote-jobs/ping-identity-chief-of-staff-cco

About Invisible

Invisible Technologies makes AI work. Our end-to-end AI platform structures messy data, automates digital workflows, deploys agentic solutions, measures outcomes, and integrates human expertise where it matters most.

Our platform cleans, labels, and structures company data so it is ready for AI. It adapts models to each business and adds human expertise when needed, the same approach we have used to improve models for more than 80% of the world’s top AI companies, including Microsoft, AWS, and Cohere.

Our successes span industries, from supply chain automation for Swiss Gear to AI-enabled naval simulations with SAIC, and validating NBA draft picks for the Charlotte Hornets.

Profitable for more than half a decade, Invisible reached $134M in revenue and ranked as the number two fastest growing AI company on the 2024 Inc. 5000. In September 2025, we raised $100M in growth capital to accelerate our mission of making AI actually work in the enterprise and to advance our platform technology.

About the Role

We’re looking for a Director of Engineering to set the technical strategy for Data Labs, the team that builds the benchmarking systems, data pipelines, and RL environments behind our AI training engagements. The frontier labs and enterprises we work with are changing how they train, evaluate, and deploy models every quarter. Your job is to see where that market is going and make sure Data Labs is built for it before our clients ask.

You’ll decide which capabilities we invest in, which we standardize into platform, and which we leave to individual engagements. You’ll track how training methods, evaluation practices, and data needs are shifting across the industry, and turn that into a technical roadmap and a point of view our commercial and research teams can sell against.

You’ll lead a group of engineering managers, forward deployed engineers (FDEs), and senior ICs, and partner closely with applied research, product, and go-to-market leadership. This is a hands-on strategic role. You won’t spend much time writing code, but you’ll stay close enough to the technical work to make and defend hard architectural calls, and close enough to clients to know which calls matter.

What You’ll Do

Technical Strategy & Roadmap

• Own the multi-year technical strategy for Data Labs, and translate it into a roadmap tied to where the AI training and evaluation market is heading.
• Decide where to build shared platform versus engagement-specific solutions, weighing reuse against team autonomy so platforms speed teams up rather than creating over-dependency.
• Set architectural direction for benchmarking infrastructure, data pipelines, and RL environments so they stay reproducible, portable across client deployments, and ready for the next generation of training methods.
• Anticipate technical shifts 6–18 months out, such as new post-training techniques, agentic evaluation, and synthetic data, and place the bets that keep Invisible ahead of them.
• Set expectations for how AI is used in design reviews and day-to-day engineering work.

Market Intelligence & Competitive Positioning

• Build a clear, current view of how frontier labs and enterprises are training, evaluating, and deploying models, and what that means for the data and infrastructure they’ll need from us.
• Track the competitive landscape across AI data, evaluation, and RL environment providers, and help define where Invisible differentiates.
• Turn client signals, research developments, and market trends into investment recommendations for executive leadership.
• Partner with product and commercial teams to shape new offerings, pricing logic, and the technical story behind them.

Evaluation & Data Strategy

• Define Invisible’s point of view on benchmarking and evaluation, including pre- and post-engagement comparisons, capability gap analyses, and regression tracking.
• Make sure evaluation design ties to client-defined success metrics, validate automated checks against human judgment, and be explicit about what each approach can’t see.
• Identify reusable data assets, frameworks, and pipelines that become durable advantages and improve margins across engagements.
• Shape practices for data licensing, privacy, and contamination risk as a strategic differentiator, not just a compliance requirement.

Client & Executive Engagement

• Represent engineering in executive conversations, strategic client relationships, and pre-sales, translating technical reality into clear, honest narratives.
• Act as a trusted technical advisor to client research and engineering leaders, bringing back what you learn to inform the roadmap.
• Help leaders weigh client-specific asks against broader platform and business goals, with clear short- and long-term paths.

Organizational Leadership

• Lead and grow an engineering org of multiple teams, including engineering managers, senior managers, FDEs, and Staff+ ICs.
• Coach managers to build sound technical judgment and strategic awareness in their teams.
• Build hiring pipelines that reinforce a rigorous, client-focused, strategy-aware engineering culture.
• Make sure the org has the planning, quality, and operational practices it needs to execute on the strategy reliably, delegating day-to-day delivery to strong managers.

What We’re Looking For

• 10+ years in software engineering, with significant experience building ML or AI systems.
• 5+ years in engineering leadership, including experience managing managers across multiple teams.
• A track record of setting multi-year technical strategy and making platform investment decisions that paid off commercially.
• Deep, current understanding of the AI training and evaluation landscape, including how frontier labs and enterprises approach fine-tuning, RLHF/RLAIF, and evaluation methodology.
• Hands-on familiarity with LLM training pipelines, deep enough to make and defend architectural decisions.
• Experience building benchmarking, data curation, or RL infrastructure that produced measurable client outcomes.
• Ability to read market and competitive signals and turn them into a technical roadmap and a clear product point of view.
• Strong cross-functional partnership with applied research, product, and commercial teams.
• Excellent executive communication, and confidence acting as a technical advisor in client and pre-sales conversations.

Nice to Have

• Prior experience at an AI services firm, applied research consultancy, frontier lab, or enterprise AI product company.
• A visible point of view on the AI data and evaluation market, such as talks, writing, or open-source work.
• Familiarity with data licensing, synthetic data generation, or contamination detection involving client data.
• Experience shaping new product lines or service offerings from a technical foundation.
• Experience leading an org through rapid growth or significant change.

What’s In It For You

Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.

For this position, the annual salary will include a 20% annual bonus and an additional incentive structure. The base salary range for SF/NY are:

Salary Range

$252,000—$300,000 USD

You can find more information about our geographic pay tiers here. During the interview process, your Invisible Talent Acquisition Partner will confirm which tier applies to your location. For candidates outside the U.S., compensation is adjusted to reflect local market conditions and cost of living.

*Bonuses and equity are included in all full-time offers. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.

What It’s Like to Work at Invisible:

At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.

We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.

Country Hiring Guidelines: Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process.

_AI Interviewing Guidelines:_

Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we’ve outlined expectations for using it ethically throughout your interview journey._ _Click here to learn more about how we use AI and our guidelines for candidates.

Accessibility Statement:We are committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to participate in the application or interview process, please submit your request using our accommodation request form. A member of our team will follow up to support your request.__Here is the link the google form: https://docs.google.com/forms/d/e/1FAIpQLScqsu0PCQ0m0lwt-VFeXovNbZxWk0jogv8QI_ciGqZsIbSBjQ/viewform?usp=sharing&ouid=102356854798492362557

Equal Opportunity Statement: We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.

Description

Job Summary

The Director, Service and Delivery is responsible for leading Service Enablement, a multi-function connector organization that prepares Services to implement, support, and scale product releases across regions. This role owns Services release readiness and leads Release Readiness, Manufacturing, SRE, Technical Writing, Technical Training, and related enabling-technology work, partnering with Implementation, Support, Product, and Development so documentation, training, tooling, and operational readiness are in place before customer availability.

Essential Duties and Responsibilities

•  Own the program that confirms Services organizational readiness for each release, coordinating work across Implementation, Support, Product, and Development.

• Ensure every release has a documented readiness review with Services sign-off before customer availability.

• Lead, coach, and develop the Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams, including priorities, owners, staffing plans, performance management, and hiring.

• Secure capacity and timing from regional implementation and support leaders when enablement work draws on resources outside the department.

• Ensure technical documentation and training are complete, accurate, and available on schedule for releases and product transitions.

• Partner with Product on customer needs during end-of-life periods, including documented specifications and contract language for exceptions.

• Oversee enabling technologies such as SRE tooling and Jira Service Management so stakeholder needs are incorporated into solutions.

• Work with Strategic Account teams to turn customer and escalation insights into readiness improvements.

• Align readiness plans with business priorities and represent Service Enablement in Services leadership forums.

• Manage planning, budgeting, and vendor or contractor needs for assigned enablement functions.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above.  Other functions may be assigned and management retains the right to add or change duties at any time.

Requirements

Minimum Qualifications, Education and Experience

• Bachelor’s degree in a technical or business field, or equivalent professional experience (required).

• 10+ years of experience in software or healthcare technology services (required).

• 5+ years leading managers or multi-function teams (required).

• Proven program management across release readiness, implementation, support, or operations (required).

• Experience leading technical documentation, training, or customer enablement functions (required).

• Ability to lead through influence across teams that do not report directly (required).

• Strong planning, budgeting, and vendor or contractor management skills (required).

• Clear written and verbal communication with executives, customers, and technical staff (required).

• Preferred: Networking expertise relevant to Services and Development environments.

• Preferred: Familiarity with medical imaging, radiology, or clinical software, including on-premise and hosted deployments.

• Preferred: Experience with site reliability engineering and remote support models.

• Preferred: Experience managing hardware lifecycle, manufacturing handoffs, or end-of-life transitions.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

• Follows all local, regional and country laws concerning employment.

• Follows all DeepHealth policies and procedures.

• Follows data privacy, compliance, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.

• Completes job responsibilities in a quality and timely manner.

Travel

This position may require occasional travel.

Working Environment

Remote (United States).

Physical Demands

The employee must be able to perform the essential duties and responsibilities of the position, with or without reasonable accommodation.

Salary:

Dependent Upon Experience:

160,000-200,000 USD

Steer offers a suite of software tools for today’s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop’s website and Google Business Profile.

About the Role

As Head of Revenue Operations, you will build, optimize, and scale the operational, data, and technology foundation across our entire go-to-market organization—including Sales, Marketing, Customer Success, Finance, and Partnerships. Reporting directly to executive leadership, your mission is to transform our systems, billing infrastructure, reporting, and GTM strategy into a clear, high-performing growth engine.

You will lead a small but high-impact RevOps team (2 direct reports) while personally owning the architecture and execution of our RevTech stack (including HubSpot and Chargebee), lead management, funnel optimization, enablement and ramp, and AI deployment. This is not a traditional admin role—we are looking for a builder, strategic systems architect, and AI-forward operator who rationalizes existing tools before adding new ones, replaces manual reporting with automated signal, and shortens new-hire time-to-productivity as a core business metric.

This role is 100% remote and available to US-based candidates.

You Are

• An Operational Builder & AI-Forward Architect: Highly organized and system-minded, you thrive on taking complex, disconnected processes and building simple, scalable workflows. You actively identify, test, and deploy AI tools and automated knowledge systems to eliminate manual work and boost team productivity.
• A Strategic Systems Thinker: You look beyond basic CRM administration to understand broader business goals, connecting executive priorities to billing infrastructure, tech stack rationalization, and RevOps strategy.
• A Hands-On Problem Solver: You balance executive strategy with technical execution—equally comfortable presenting to leadership or personally building automations, forecasting models, and CRM workflows.
• A Growth & Ramp Driver: You view new-hire time-to-productivity as a business metric, using automated measurement, early success signals, and modern systems to ramp revenue teams faster.
• A Collaborative Leader: You manage, mentor, and elevate a team of RevOps professionals while bridging the gap between technical data systems and business leadership to align GTM operations.

You Will

• Own Revenue Systems, Billing Infrastructure & AI Innovation: Lead full ownership and architecture of core revenue systems (HubSpot, Chargebee, and broader RevTech). Continuously inspect, consolidate, and optimize current platforms before evaluating new spend. Build advanced automation workflows across Marketing, Sales, CS, Finance, and Partnerships, and deploy AI tools (such as living AI knowledge bases/Claude skills libraries) to streamline operations.
• Drive Enablement, Ramp & Team Productivity: Own new-hire ramp time with a clear, measurable path to reduction. Design onboarding, coaching, and exception-based reporting workflows that run through systems rather than headcount. Partner with Sales leadership on structural changes (comp design, team placement) that raise pipeline productivity per rep.
• Optimize Funnel Performance & Revenue Intelligence: Diagnose pipeline leaks and conversion bottlenecks across all channels. Build executive dashboards, forecasting models, and predictive analytics to improve speed-to-lead, decision-maker contact rates, expansion efficiency, and retention outcomes. Ground all recommendations in data first.
• Lead Data Strategy & Governance: Define how data is captured, structured, and managed across the customer lifecycle, improving CRM hygiene, billing accuracy, reporting integrity, and system interoperability.
• Manage & Develop the RevOps Team: Lead, hire, and mentor 2 direct reports. Build a culture of innovation, systems thinking, accountability, and technical excellence, raising team competency across AI, automation, and systems architecture.
• Partner Cross-Functionally: Collaborate closely with Sales, Marketing, CS, Finance, Product, and Executive Leadership to support product-led growth (PLG) motions, upgrade paths, monetization strategies, and long-term GTM infrastructure.

You Have

Must Have

• RevOps Leadership Experience: 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement, with proven experience leading teams or major strategic initiatives.
• Systems & Tech Stack Mastery: Deep expertise configuring and managing HubSpot, along with strong experience in billing/subscription management platforms (Chargebee or similar) and operational architecture.
• AI & Automation Curiosity: Hands-on track record implementing modern automation tools and proactive experience deploying AI solutions (including AI-powered knowledge or enablement systems).
• Enablement & Ramp Ownership: Experience owning, measuring, or influencing new-hire ramp time and onboarding outcomes as core operational metrics.
• Data & Analytics Proficiency: Strong analytical background with direct experience querying raw data, building forecasting models, and designing board-level/executive dashboards (SQL, BI tools, or advanced analytics platforms).
• Stack Rationalization Skills: Proven track record evaluating, consolidating, or replacing major GTM and business software platforms.

Nice to Have

• Billing Operations: Direct experience with Chargebee, subscription management, and revenue recognition workflows.
• Product-Led Growth (PLG): Experience supporting PLG motions, automated upgrade paths, and expansion loops.
• Early-Stage / High-Growth Scaling: Experience scaling a RevOps function in a fast-growing SaaS tech company.
• Multi-Segment GTM: Background supporting multi-segment environments (SMB, Mid-Market, and Enterprise).
• Marketing Attribution & Demand Gen: Deep understanding of marketing attribution models and demand generation tech stacks.

Interview Process

• Initial Screen: 30 min with the Lead Recruiter
• Hiring Manager Interview: 45 min with the CRO
• Problem Solving Interview & Executive interview : 60 min with the Director of People & 45 min with the CEO
• Case Study Presentation: 60 min with the CRO & CFO

We Offer

• 100% remote work environment
• Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
• Equity package
• Flexible PTO with a 15-day minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment stipend
• Chance to work with the latest technology and AI tools
• A collaborative, high-ownership culture with clear opportunities for career growth

Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.

We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn’t define your potential to thrive and enrich our culture. Even if you don’t meet every requirement, we invite you to apply.

Description

Job Summary

The Director, Service and Delivery is responsible for leading Service Enablement, a multi-function connector organization that prepares Services to implement, support, and scale product releases across regions. This role owns Services release readiness and leads Release Readiness, Manufacturing, SRE, Technical Writing, Technical Training, and related enabling-technology work, partnering with Implementation, Support, Product, and Development so documentation, training, tooling, and operational readiness are in place before customer availability.

Essential Duties and Responsibilities

•  Own the program that confirms Services organizational readiness for each release, coordinating work across Implementation, Support, Product, and Development.

• Ensure every release has a documented readiness review with Services sign-off before customer availability.

• Lead, coach, and develop the Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams, including priorities, owners, staffing plans, performance management, and hiring.

• Secure capacity and timing from regional implementation and support leaders when enablement work draws on resources outside the department.

• Ensure technical documentation and training are complete, accurate, and available on schedule for releases and product transitions.

• Partner with Product on customer needs during end-of-life periods, including documented specifications and contract language for exceptions.

• Oversee enabling technologies such as SRE tooling and Jira Service Management so stakeholder needs are incorporated into solutions.

• Work with Strategic Account teams to turn customer and escalation insights into readiness improvements.

• Align readiness plans with business priorities and represent Service Enablement in Services leadership forums.

• Manage planning, budgeting, and vendor or contractor needs for assigned enablement functions.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above.  Other functions may be assigned and management retains the right to add or change duties at any time.

Requirements

Minimum Qualifications, Education and Experience

• Bachelor’s degree in a technical or business field, or equivalent professional experience (required).

• 10+ years of experience in software or healthcare technology services (required).

• 5+ years leading managers or multi-function teams (required).

• Proven program management across release readiness, implementation, support, or operations (required).

• Experience leading technical documentation, training, or customer enablement functions (required).

• Ability to lead through influence across teams that do not report directly (required).

• Strong planning, budgeting, and vendor or contractor management skills (required).

• Clear written and verbal communication with executives, customers, and technical staff (required).

• Preferred: Networking expertise relevant to Services and Development environments.

• Preferred: Familiarity with medical imaging, radiology, or clinical software, including on-premise and hosted deployments.

• Preferred: Experience with site reliability engineering and remote support models.

• Preferred: Experience managing hardware lifecycle, manufacturing handoffs, or end-of-life transitions.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

• Follows all local, regional and country laws concerning employment.

• Follows all DeepHealth policies and procedures.

• Follows data privacy, compliance, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.

• Completes job responsibilities in a quality and timely manner.

Travel

This position may require occasional travel.

Working Environment

Remote (United States).

Physical Demands

The employee must be able to perform the essential duties and responsibilities of the position, with or without reasonable accommodation.

Salary:

Dependent Upon Experience:

160,000-200,000 USD

About Nimble Gravity:

We’re a data, AI and digital engineering consultancy. Certified across Microsoft, Anthropic, and Databricks, we turn AI ambition into working systems for leaders who need results, not roadmaps.

We’re looking for a hands-on engineering leader who is as comfortable in a client workshop as in a pull request. You’ll build and coach a team that turns ambiguous business problems into working AI systems in production. You’ll also spot where the next phase of work lives.

Key Responsibilities

• Lead the team: Hire, coach, and grow forward deployed engineers. Set a high bar for technical quality, client communication, and ownership.

• Own delivery: Be accountable for scope, quality, timelines, and outcomes across multiple concurrent client engagements.

• Be the technical voice with clients: Run demos, architecture sessions, and delivery workshops that show clients what Claude Code and Claude Cowork can do in their environment.

• Build alongside the team: Stay close to the code. Prototype, review designs, and unblock the team on agentic workflows, tool use, MCP integrations, and evaluation.

• Find the next phase: Spot expansion opportunities in the work and partner with account leadership to shape and scope them.

• Establish repeatable practices: Build reusable patterns, accelerators, and playbooks so every engagement starts further ahead than the last.

• Collaborate across the business: Work with data, cloud, and digital engineering teams to deliver end-to-end outcomes.

What We’re Looking For

Required

• 15+ years in software engineering, with 5+ years leading engineers or technical teams.

• Experience in client-facing delivery: consulting, solutions engineering, or forward deployed work.

• Hands-on experience building with LLMs and agentic patterns, including tool use, RAG, workflow orchestration, and evaluation.

• Strong Python or TypeScript skills, plus solid API design, CI/CD, and cloud fundamentals (Azure, AWS, or GCP).

• Proven ability to explain complex technical ideas clearly to executives and engineers alike.

• A track record of taking ambiguous problems to production.

Preferred

• Hands-on experience with Claude Code, Claude Cowork, the Anthropic API, or the Model Context Protocol.

• Experience with AI governance, security, and responsible-use practices in enterprise settings.

• Background in data science or formal engineering training.

• Experience in a consulting or professional services environment.

Core Qualities

• Ownership: You take responsibility for outcomes, not just tasks.

• Curiosity and courage: You ask the real questions and challenge assumptions, politely but firmly.

• Coaching mindset: You grow people and share credit.

• Adaptability: You’re comfortable when the tools change monthly.

• Pragmatism: You ship what works.

Interview process

Interview with Recruiter (30 min)

1st Technical Interview (45 min)

2nd Technical Interview (45 min)

Final Interview with VP, AI Applied Solutions

Case Studies

Nimble Gravity Applied Anthropic Practice

About Nimble Gravity

Nimble Gravity is a team of outdoor enthusiasts, adrenaline seekers, and experienced growth hackers. We love solving hard problems and believe the right data can transform and propel growth for any organization.

Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants.

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Position OverviewThe Chief Sales Officer (CSO) is responsible for leading the organization's global sales strategy, revenue generation, and business development initiatives.

Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.

Position Summary

Material Bank is seeking a Director of Operations to lead our highly automated Olive Branch distribution center. This leader is accountable for end-to-end fulfillment across multiple business lines and a shared inventory of hundreds of thousands of SKUs, including inbound, inventory, picking, packing, shipping, transportation, labor, quality, safety, automation, and supporting systems. The role combines hands-on floor leadership, data-driven decision making, strategic technology initiatives, and development of a strong management team.

What You’ll Do

Operations & Service Delivery

• Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met.
• Oversee fulfillment for member sampling, e-commerce, and third-party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans for promotions and peak periods.
• Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs.
• Act as a senior operational contact for key partners and clients, resolving service issues and maintaining SLAs.
• Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption.

Inventory, Transportation & Financial Performance

• Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment.
• Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements.
• Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships.
• Prioritize and deliver process and labor improvements with measurable, recurring savings.

Automation, Systems & Continuous Improvement

• Lead operational use of robotics and automation, including AMRs, and evaluate emerging solutions such as goods-to-person systems.
• Own operational requirements for WMS and related WES/WCS systems; partner on vendor evaluations, capital business cases, ROI analysis, pilots, and rollouts, holding technology and automation partners accountable for performance.
• Drive standard work, SOP compliance, process mapping, root-cause analysis, and quality standards across fulfillment processes, packaging, inventory handling, and facility conditions.
• Maintain a strong safety culture and compliance with OSHA and applicable requirements.

Leadership, Data & Culture

• Lead, recruit, coach, and develop Operations Managers, Supervisors, Team Leads, and hourly associates across shifts, building leadership depth, engagement, and retention.
• Establish daily operating rhythms and KPI dashboards covering service, quality, cost, productivity, and safety; use data to drive timely decisions.
• Promote practical adoption of AI and technology for reporting, analysis, documentation, and operational decision making.
• Build succession depth and a culture of ownership, accountability, respect, and continuous improvement.

What You’ll Bring

Required

• 10+ years of experience in distribution, fulfillment, supply chain, or a related field, including 7+ years managing teams, managers, and multi-shift operations.
• Experience owning operating budgets, cost-per-unit or labor productivity metrics, and high-volume WMS-enabled operations with robotics or automation.
• Experience managing parcel and freight operations and carrier relationships.
• Strong analytical capability, advanced Excel skills, and familiarity with BI/reporting tools; openness to AI and emerging technologies.
• Strong leadership, attention to detail, proactive problem solving, and ability to manage competing priorities in time-sensitive environments.
• Availability to work nonstandard hours, including peak periods; ability to lift up to 25 pounds regularly.

Preferred

• Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or a related field; MBA a plus.
• Experience in multi-client 3PL, e-commerce, or small-parcel/sample fulfillment.
• Experience with WMS or automation implementations, vendor RFPs, and capital investment cases.
• Knowledge of international shipping and customs, especially Canada and the UK.
• Experience managing staffing agencies or labor partners.
• Lean, Six Sigma, or related continuous improvement training or certification.

What you’ll get from us:

• Our people : We are a growth-driven team that values efficiency, builds smart automation, operates in small empowered teams, and moves quickly from idea to execution.
• Relaxation and Celebrations : Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect).
• Health Benefits : We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program.
• Plan for your Retirement : 401(k) eligible after your first 90 day’s employed!
• Giving Back : We sponsor multiple events throughout the year to help out our communities.
• Growth : We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!
• Flexible Work Schedules : With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.

Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.

Mavericks Wanted

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement…read on

In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible.

Together we define white space, push boundaries, and empower people to solve problems. If you’re someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we’ll ask ”why not?” and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work.

What You’ll Do

You will report to the VP & GM EU Center and work closely with Medical Affairs, Market Access, Patient Advocacy, Supply Chain and Finance, as well as global commercial teams, to drive strategic initiatives that support BridgeBio’s mission of delivering transformative medicines to patients with genetic diseases and genetically driven cancers. Your primary purpose will be to build and lead the commercial organisation in Germany, Austria and Switzerland, preparing and executing the launches in ADH1 and achondroplasia and building the foundation for future indications. You will lead the field force, including Disease Network Specialists who will move into Key Account Manager roles after launch, and drive the local adaptation of disease awareness and marketing materials, the local execution of customer service offerings, and forecasting and demand planning, with a focus on pre-launch readiness in 2027, followed by launch execution and growth. This role requires effective collaboration with cross-functional colleagues and external stakeholders to ensure high-quality execution and impact. The ideal candidate combines deep expertise in rare disease commercial leadership and launch execution with strong communication skills, adaptability, and the ability to thrive in a fast-paced, hands-on environment.

Responsibilities

• Field force leadership: Build, lead and develop the commercial field team across Germany, Austria and Switzerland, including the move from pre-launch disease education to key account management after launch
• Launch readiness and execution: Own the commercial launch plans for ADH1 and achondroplasia in each country, and set up a model that can take on future indications
• Local marketing adaptation: Adapt global disease awareness and marketing materials to local needs, languages and regulations, and take them through local review and approval
• Customer service offerings: Ensure flawless local execution of HCP service offerings, together with Medical Affairs and external vendors
• Forecasting and demand planning: Own the local forecast and demand plan, align it with Supply Chain and Finance, and track performance against plan
• Cross-functional partnership: Work closely with Medical Affairs, Market Access and Patient Advocacy so that launch, access and field activities are coordinated in each country
• Compliance and governance: Make sure all commercial activities comply with HWG, the Austrian Medicines Act (AMG), the Swiss Therapeutic Products Act (HMG) and the industry codes in each country, and that clear boundaries are kept with medical activities

Where You’ll Work

• This is a field-based leadership role based in Germany, ideally in the Munich area, covering Germany, Austria and Switzerland
• Approximately 50% travel is anticipated for field visits, customer meetings, congresses and internal meetings, including regular visits to our Zug office

Who You Are

• Degree in life sciences, pharmacy, medicine or business. An advanced degree (MBA, PhD, PharmD) is a plus
• At least 12 years of commercial experience in pharma or biotech, including at least 5 years leading field teams, ideally in rare diseases, endocrinology or paediatrics
• Proven track record of at least one successful launch in Germany, ideally a rare disease or orphan drug launch, with experience in Austria and/or Switzerland a strong plus
• Positive, inspiring and tenacious leader, experienced in biotech build-out environments, solution-driven and hands-on, with high integrity
• Solid knowledge of forecasting, demand planning and P&L management, and of how pricing and reimbursement (AMNOG, EKO, SL) shape the commercial plan
• Comfortable using digital engagement channels and driving productivity with AI tools
• Fluent German, and fluent English to work effectively with international and US-based colleagues
• Willingness to travel approximately 50% of the time

Rewarding Those Who Make the Mission Possible

• We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.
• Market leading compensation
• Hybrid work model - we value your flexibility in how you work, but encourage time in the office to strengthen our culture, collaboration, and sense of community
• We provide career development through regular feedback, continuous education and professional development programs
• We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities

As a global company, our comprehensive benefits may vary based on location.  We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.

For BridgeBio Full-Time U.S Based Roles:

Financial & Rewards

• Market-leading compensation

• 401(k) with employer match

• Employee Stock Purchase Program (ESPP)

• Pre-tax commuter benefits (transit and parking)

• Referral bonus for hired candidates

• Subsidized lunch and parking on in-office days

Health & Well-Being

• 100% employer-paid medical, dental, and vision premiums for you and your dependents

• Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)

• Fertility & family-forming benefits

• Expanded mental health support (therapy and coaching resources)

• Hybrid work model with flexibility

• Flexible, “take-what-you-need” paid time off and company-paid holidays

• Comprehensive paid medical and parental leave to care for yourself and your family

Skill Development & Career Paths:

• People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility

• We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching

• We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities

By applying, you acknowledge that BridgeBio will process your personal information as described in ourGlobal Candidate Privacy Notice. Questions or requests:dataprivacy@bridgebio.com