At Included Health, we’re passionate about transforming healthcare through innovation and empathy. Reporting directly to the Solutions Engineering Manager, you’ll be instrumental in launching and supporting technical solutions for our clients. You’ll collaborate closely with Client Launch Managers, Product, and Engineering to implement new services, resolve complex issues, and ensure a seamless experience for our customers and members.

If you thrive in a collaborative, fast-paced environment and enjoy solving real-world technical problems that make a difference in people’s lives — we’d love to meet you.

Responsibilities:

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
• Collaborate with internal Engineering teams on customization requests and technical optimizations.
• Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
• Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
• Participate in customer calls and technical discussions with clients and their vendors.
• Contribute to ongoing process and systems improvements within the Solutions Engineering team.
• Share best practices and learnings to support team growth and project success.

Qualifications and Requirements:

• 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
• Strong technical foundation, including proficiency in SQL.
• Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences.
• Experience working cross-functionally with Product, Engineering, and client stakeholders.
• Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment.
• B.S. in a technical field or equivalent experience.

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: 98,770 - 128,400 + equity + benefits

Zone B: 108,647 - 141,240 + equity + benefits

Zone C: 118,524 - 154,080 + equity + benefits

Zone D: 128,401 - 166,920 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health’s commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone’s unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off (“PTO”) and Discretionary Time Off (“DTO”)

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits package for your role during the hiring process.

#LI-CG1

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

As we continue to scale, we’re looking for a Staff Revenue Operations Manager, GTM Systems to own the technology that powers our Go-to-Market organization. In this role, you’ll serve as the technical owner of our Salesforce platform and broader GTM systems ecosystem, partnering across Sales, Marketing, Customer Success, Finance, and Legal to build scalable internal tools that drive business efficiency. You’ll treat Salesforce as an internal product by defining the systems roadmap, prioritizing competing initiatives, evaluating emerging technologies including AI-powered solutions, and designing scalable architecture that enables our GTM teams to do their best work.

What you’ll do

• Own the vision, architecture, and evolution of our Salesforce platform and broader GTM systems ecosystem.

• Treat Salesforce as an internal product by developing roadmaps, prioritizing competing requests, and delivering the highest-impact improvements for the business.

• Partner closely with Sales, Marketing, Customer Success, Finance, Legal, and other cross-functional stakeholders to understand business needs and translate them into scalable system solutions.

• Design thoughtful, maintainable system architecture that minimizes operational overhead, reduces technical debt, and proactively accounts for edge cases before they become operational issues.

• Evaluate when to build custom functionality within Salesforce versus leveraging third-party or AI-native solutions that integrate with the platform.

• Lead solution design for complex business initiatives and partner with Salesforce developers and technical teams to deliver scalable, high-quality implementations.

• Drive backlog prioritization, sprint planning, and execution across GTM Systems initiatives.

• Establish best practices for automation, governance, data quality, and long-term platform scalability.

• Own and optimize the GTM technology stack, including Salesforce and supporting Revenue Operations tools.

• Build dashboards and reporting that improve visibility into system health, platform adoption, and operational performance.

• Enable Revenue Operations initiatives, including forecasting, territory management, reporting, and process improvements through scalable systems design.

• Serve as a trusted advisor to cross-functional leaders, balancing immediate business needs with long-term platform health while influencing stakeholders without direct authority.

What we’re looking for

• 8+ years of experience designing, building, or leading Salesforce or GTM Systems solutions in high-growth SaaS organizations.

• Deep Salesforce expertise, including hands-on experience with Apex, Flows, automation, integrations, and platform architecture.

• Strong systems design skills with a track record of building scalable, maintainable solutions for complex business processes.

• Demonstrated product thinking, with the ability to prioritize competing requests, develop roadmaps, and make thoughtful build-versus-buy decisions.

• Experience partnering with Sales, Marketing, Customer Success, Finance, and Legal teams to gather requirements and deliver business-critical systems.

• Proven ability to lead complex cross-functional initiatives and influence stakeholders without relying on formal organizational authority.

• Experience mentoring Salesforce developers or serving as a technical lead on systems initiatives.

• Excellent problem-solving skills with a focus on designing solutions that address both common workflows and long-tail edge cases.

• Curiosity about emerging AI technologies and experience evaluating how AI can improve internal operations and GTM workflows.

• Strong communication skills with the ability to translate technical concepts into business outcomes.

• Comfortable operating independently in a fast-paced, high-growth environment while balancing strategic thinking with hands-on execution.

Nice to have

• Salesforce certifications.

• Experience with HubSpot or other modern GTM platforms.

• Experience implementing AI-powered workflow automation tools.

• Experience supporting rapidly scaling B2B SaaS organizations.

• Familiarity with modern Revenue Operations and business intelligence tooling.

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Sales Development Senior Manager for our Client Sales team based in Madrid, Spain to cover the Spanish and Portuguese markets!

As a Senior Sales Development Manager, you are the direct leader of our front-line BDR team. Your goal is to build, coach, and maintain a high-value prospecting engine. You aren’t just watching dashboards; you are in the trenches with your team, refining their “hook,” sharpening their business acumen, and ensuring that every inbound lead and outbound strategy is executed with full sales cycles impact.This is a hybrid role, with an expectation of two days per week on-site at our Madrid office.

At Wellhub, we are on a mission to make every company a wellness company. As a Senior Sales Development Manager, you aren’t just managing a team; you are the architect of a prospecting engine that connects organisations with life-changing wellbeing solutions. Every meeting your team sets and every partnership they initiate directly contributes to improving the health and happiness of employees across Spain and Portugal.

YOUR IMPACT

Front-Line People Management

• Inspiring Leadership: Act as the direct leader and mentor for our front-line Business Development Representative (BDR) team, fostering a culture of growth and purpose.
• Daily Coaching: Conduct live call-shadowing and deep-dive reviews to sharpen your team’s ability to communicate the transformative power of Wellhub.
• Performance & Journey: Take full accountability for a team of 5–8 BDRs, guiding their professional journey and ensuring they hit the milestones that drive our mission forward.
• Hiring & Training: Lead the interview process for new talent and execute a seamless onboarding program that gets new starters hitting “active” status within 30 days.
• Stakeholder Management: Excellence in building strong partnerships with marketing and sales.

Market Expertise & Business Acumen

• Vertical Knowledge: Deeply understand the Spanish and Portuguese B2B ecosystem to teach your team how to position wellbeing as a “business-critical” priority for CHROs and CFOs.
• Economic Awareness: Pivot messaging based on market shifts to ensure Wellhub remains a vital solution for companies navigating industry headwinds.

Inbound & Outbound Process Mastery

• Inbound Agility: Manage the “speed-to-lead” for inbound inquiries, ensuring high conversion rates through rigorous qualification.
• Outbound Strategy: Work with the team to build hyper-personalised outbound “clusters.” You’ll move beyond generic sequences to high-intent, research-backed prospecting.
• Tech Stack Champion: Ensure the team is getting maximum ROI out of Salesforce, LinkedIn Sales Navigator, and AI-assisted prospecting tools.
• BoB Management: Develop the best-in-class strategies for managing the rep’s book of business and running the outreach-prospecting playbook and turning curiosity into attention with intention.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Proven Track Record: 5+ years in Sales, with at least 1-2 years of experience as a Lead BDR or Front-line Manager.
• The “Coach” DNA: A passion for seeing others succeed. You should have examples of BDRs OR AEs you’ve mentored who have been promoted into AE or Senior roles.
• Analytical Skills: You can look at a conversion funnel and pinpoint exactly where the “leak” is-whether it’s the initial hook, the discovery call, or the hand-off to the AE.
• Strategic Narrative Building: Proven experience managing SDR/BDR teams for a Challenger Brand or a “non-commodity” solution. You must demonstrate the ability to create urgency for a product that is not yet a “household name” or is perceived as discretionary spend.
• The “Value-First” Framework: You have moved beyond “feature-selling” and can coach reps to pivot from Product Interest to Business Impact. You should be able to show how you’ve successfully positioned a solution as “mission-critical” during budget-conscious cycles.
• Spain and Portugal Market Savvy: Comfortable navigating the nuances of Spain and Portugal business culture and time zones.
• HR Knowledge and experience: You are familiar with the HR space and can talk the CHRO language
• Knowledge of key sales development metrics: Team Quota Attainment (% of team hitting SQL/Meeting/ Opps targets), Conversion Rates (MQL to SQL Inbound and Prospect to Meeting to Opps Outbound)
  • Win Rates and Revenue Targets: It’s all about how this team and demand gen impact the business results
  • Ramp Time: Speed at which new hires reach full productivity.
  • Employee Retention: Team engagement and internal promotion rates.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in sales or as a Lead BDR or Front-line Manager is a mandatory requirement.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

HEALTHCARE: Health insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Wellhub was named a Top Sales Team of 2025! This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference? Read more about the award here.

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

#LI-HYBRID

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager,  Voice Media.

About the job

We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote Ireland or UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager, Voice Media.

About the job

We are actively recruiting for this role to fill an existing vacancy. We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote and based in Ontario or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)
• Target Bonus Percentage 17,5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Manager, Technical Support

About the job

This position is needed to lead one of Twilio’s Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.

We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications (VSPA)  in LATAM. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio’s continuing growth initiatives.

Responsibilities

In this role, you’ll:

• Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.
• Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.
• Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).
• Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.
• Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.
• Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.
• Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.
• Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ Years of relevant experience of which minimum 4+ years in people management.
• Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience.
• Experience being inclusive, while working with team members in different geographic locations and time zones.
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge.
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale.
• Have proven documentation ability to “write it down” to create and curate internal and external documentation.
• Have Strong English written and verbal communication skills.

Desired:

• Understanding and experience with AI related tools.
• Strong commercial acumen with the ability to identify expansion opportunities through customer interactions.
• Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes.

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager,  Voice Media.

About the job

We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote Ireland or UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Staff Software Engineer (L4)

About the job

This position is needed to scope, design, and deploy machine learning systems into the real world to ensure that communication across Twilio platforms remains legal, safe and wanted.

As a Staff Software oftware Engineer, you will work in  the design and implementation phases of Cloud-based distributed systems built to seamlessly scale to several million transactions per day and automating processes. You will partner with Architects, Product Managers and Operational Leaders for developing anti-fraud/ anti-abuse systems for our customers.

Responsibilities

In this role, you’ll:

• Write clean, efficient, and maintainable code for our distributed systems and microservices, utilizing asynchronous communication patterns for optimal performance. Contribute to the design and implementation of highly scalable architectures, prioritizing reliability, performance, and future-proof growth.
• Collaborate in defining and monitoring key Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure our systems deliver exceptional user experiences.
• Learn and grow with your colleagues, actively participating in code reviews, knowledge-sharing initiatives.
• Partner effectively with cross-functional teams, bridging the gap between technical vision and business goals. Excellent communication and collaboration skills, able to articulate complex technical concepts to both technical and non-technical audiences. Create clear and concise technical documentation, including design decisions, architecture diagrams, and best practices, for future reference and knowledge sharing.
• Participate in an on-call rotation and ensure timely response to production incidents and system outages.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years experience in designing, building and operating high-scale, mission critical cloud based production systems
• 7+ years of experience with at least two programming languages such as Java, Scala, Python, Ruby or Go
• 2+ years of experience leading teams of engineers in an agile environment.
• 2+ years of Experience with distributed caching systems such as Redis or Memcached understanding common use cases and performance pitfalls
• Proficient in concepts such as DDD, SOLID, Cloud Native Patterns, distributed systems and architecture. Capable of understanding pitfalls and anticipating common failure modes of a microservice environment
• Strong communication skills: able to communicate effectively with technical and non technical stakeholders in english
• Passion for new technologies and proven capability in analysis and problem-solving

Desired:

• Track record as a full-stack engineer
• Experience with AWS related technologies

Location

This role will be remote, and based in India (only in Karnataka, Tamil nadu, Telangana, Maharashtra, Delhi).

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager, Voice Media.

About the job

We are actively recruiting for this role to fill an existing vacancy. We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote and based in Ontario or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)
• Target Bonus Percentage 17,5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager,  Voice Media.

About the job

We’re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You’ll drive the technical strategy for core media infrastructure that powers Twilio’s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.

Responsibilities

In this role, you’ll:

• Lead a team of senior engineers developing Twilio’s next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio’s media processing capabilities

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of engineering management experience leading teams building distributed systems
• Understanding of Voice/VoIP infrastructure and media handling challenges
• Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
• Deep understanding of systems design, microservice architecture, and cloud infrastructure
• Experience managing complex technical tradeoffs between reliability, scalability, and feature development
• Track record of successfully delivering critical infrastructure projects with significant technical complexity
• Experience in improving developer velocity using AI tools
• Strong knowledge of performance optimization, reliability engineering, and operational excellence
• Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
• Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields

Desired:

• Experience with SIP, RTP/RTCP or other communications protocols
• Familiarity with media codecs, transcoding, packet loss concealment, and audio processing
• Background in building low-latency, globally distributed systems
• Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer
• Experience in building Voice AI products
• Knowledge of cloud infrastructure on AWS or similar platforms
• Prior experience in telecommunications or communications platforms

Location

This role will be remote and based in the East Coast, USA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000

• Based in New York, New Jersey,: $219,360- $274,200

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 1st August 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Experian GSA’s ( Partnerships team builds a strategic, global partner ecosystem to accelerate growth, drive innovation, and expand market reach. We work cross-functionally across business units, product, and go-to-market teams to deliver a unified partnership strategy that supports Experian’s ambition for sustained scalable growth.

About the Role:

We are hiring a Global Channel Partnership Lead to build and scale Experian’s enterprise channel partnership function within ESS-GSA. This is a highly strategic, hands-on role responsible for establishing the channel strategy, recruiting and activating partners, and delivering partner-sourced and partner-influenced revenue growth

You will work closely with Platform Owners, Business Unit leaders and Product Managers, and Sales leadership to embed Experian’s data, analytics, and decisioning capabilities into partner ecosystems, unlocking new distribution channels and accelerating joint go-to-market execution.

This role requires a builder mindset—someone who can define the vision, stand up the operating model, and execute with urgency to deliver measurable business impact.

This is a remote position, reporting to the VP, Data Ventures and Partnerships.

What You’ll Do (Responsibilities):

Channel Strategy & Build

• Define and execute the global channel partnership strategy aligned to Experian’s growth priorities across data, decisioning, fraud, and marketing solutions
• Establish the channel operating model, including partner segmentation, engagement models (referral, reseller, embedded/OEM, co-sell), and success metrics
• Identify and prioritize high-impact partner archetypes (e.g., SaaS platforms, Core AI Providers, fintechs, system integrators, data/technology partners)

Partner Acquisition & Development

• Recruit, negotiate, and onboard strategic channel partners that unlock new distribution and revenue streams
• Develop joint business plans with clear objectives, pipeline targets, and growth milestones
• Act as the executive relationship owner, engaging partner leadership to drive alignment and long-term value
• Manage partner relationship across end-to-end lifecycle of the partnership

Go-to-Market & Revenue Growth

• Drive partner-sourced and partner-influenced pipeline, including co-sell motions and embedded distribution opportunities
• Lead account mapping, opportunity co-creation, and joint customer engagement strategies
• Activate and enable partner sales teams on Experian’s value proposition and solutions portfolio

Cross-Functional Leadership

• Partner with internal stakeholders (Sales, Product, Marketing, GTM, and regional teams) to align on priorities, messaging, and execution
• Orchestrate resources to support joint GTM campaigns, enablement, and deal acceleration
• Build scalable processes and strategies to support repeatable partner success

Performance & Scale

• Establish and track KPIs (pipeline, revenue, partner productivity, activation rates)
• Lead regular pipeline reviews and business reviews to identify growth opportunities and remove blockers
• Continuously refine the channel model to improve efficiency, scalability, and impact

Qualifications

• 10+ years of experience in Partnerships, Channel, GTM, Business Development or Growth roles within B2B SaaS or product-led organizations
• Leaderships experience across strategy, sales, and value proposition development, collaborating with internal stakeholders and partners
• Experience leading and collaborating with teams, including technical, sales, product, and support resources from Experian and partner organizations
• Experience working in complex, matrixed organizations with global and regional stakeholders
• Passion to learn and educate our channel partners through presentations and conversations, with soft skills and collaborative working style essential for complex enterprise deployments
• Willingness to travel (~30%)

Additional Information

Benefits/Perks:

Our uniqueness is that we celebrate yours. Experian’s people first, inclusive and purpose driven culture is multi award-winning; World’s Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/

#LI-Remote

About the Role

Cobalt is hiring a BDR Manager to lead a team of BDRs spanning North America and EMEA. This role owns outbound execution and coaching, partners closely with Marketing and Sales on SQO generation, and plays a hands-on role in optimizing our AI SDR engine for inbound.

This is a player-coach role built for someone who’s confident operating a maturing playbook. You’ll spend most of your time coaching and developing reps, and a meaningful chunk of your time building and improving the systems around them—tooling, process, and messaging.

What You’ll Do

Team Leadership & Coaching

\* Manage, coach, and develop a team of outbound BDRs across North America and EMEA time zones.

\* Run regular 1:1s, call reviews, and pipeline coaching to improve conversion at each funnel stage.

\* Coach reps on executive-level communication, discovery, account research, and strategic prospecting for enterprise and mid-market conversations.

\* Own hiring, onboarding, and ramp planning for the outbound team.

\* Set and manage quotas, and hold reps accountable to activity and outcome metrics.

\* Drive improvements to messaging, sequencing, and personalization.

\* Build a high-performance, low-ego team culture rooted in continuous improvement and candid feedback.

Pipeline & SQO Generation

\* Partner with Growth Marketing and Sales leadership to translate campaign and ABM priorities into outbound execution.

\* Own the outbound contribution to SQO targets; report on pipeline health, conversion, and forecast accuracy.

\* Establish operational rigor around activity metrics, conversion rates, and pipeline quality, ensuring consistent execution across the team.

\* Diagnose and fix bottlenecks in the outbound funnel (deliverability, response rates, meeting-to-SQO conversion).

\* Bring front-line market and prospect feedback back to Growth Marketing and Sales leadership to sharpen targeting and messaging.

AI SDR Optimization

\* Partner cross-functionally with Growth Marketing and RevOps to co-own and maximize the performance of our inbound AI SDR engine.

\* Monitor response quality, conversion, and escalation accuracy; drive iterative improvements to prompts, routing logic, and qualification criteria.

\* Recommend and implement process changes to improve human/AI handoff on inbound leads.

What We’re Looking For

\* 5+ years managing an outbound BDR/SDR team in cybersecurity.

\* Demonstrated ability to build process, not just execute an existing one: you’ve written a playbook, fixed a broken funnel, or stood up a program with limited resources.

\* Proven track record hitting SQO/pipeline targets through a managed outbound team.

\* Experience managing distributed teams across multiple time zones.

\* Hands-on fluency with sales engagement tooling (Salesloft or Outreach), sales intelligence tools (Apollo, ZoomInfo, LinkedIn Sales Navigator), AI SDR tools (Qualified), and dialers (Orum, Nooks).

\* Comfort working with or overseeing AI-assisted sales tooling: you don’t need to build it, but you need to evaluate and improve it.

\* Strong analytical skills; you can read a funnel report and immediately spot where the leak is.

\* Direct communication style; comfortable giving and receiving candid feedback.

\* High tolerance for ambiguity and fast iteration; you’re energized by “figure it out” environments, not looking for a fully built machine.

Must Have

\* Experience in cybersecurity, PTaaS, or a related technical B2B category.

\* Prior exposure to AI SDR or conversational AI tooling in a GTM context.

\* Direct experience building a BDR playbook from a blank page.

Success Metrics (First 6 Months)

\* Team ramped and hitting activity/outcome quotas within 90 days.

\* Measurable improvement in outbound-sourced SQO conversion rate.

\* Clear ownership and at least one measurable optimization delivered on the AI SDR engine.

Why You Should Join Us

\* Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry.

\* Work directly with experienced senior leaders with ongoing mentorship opportunities.

\* Earn competitive compensation and an attractive equity plan.

\* Save for the future with a 401(k) program (US) or pension (EU).

\* Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU).

\* Leverage stipends for wellness, work-from-home equipment & wifi, and learning & development.

\* Make the most of our flexible, generous paid time off and paid parental leave.

Pay Range Disclosure (For US openings only)

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($124,800 - $156,000 OTE) + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities.

Cobalt (the “Company”) is an equal opportunity employer, and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cobalt is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

The Enterprise Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.

As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. The expectation is not just to run the team well — it is to make it fundamentally better.

An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Strategy: Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara’s commitment to providing excellent service
• Technical acumen: Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges — knowing when to go deep personally and when to bring in Product or Support
• Customer outcomes: Ensure ongoing success and value realization for Samsara’s enterprise customers, leading to long-term retention and growth
• Risk management: Identify and mitigate risk across your portfolio using data-driven insights, and hold your team accountable for identifying and acting on risk early
• Cross-functional leadership: Partner with Sales, Marketing, Product, and Support — building strong working relationships up through Sr Director — to increase team productivity and improve customer experience
• People leadership: Hire, develop, and manage a team 6-8 CSMs, each managing a portfolio of Enterprise accounts — coaching for growth and building bench strength through consistent, high-quality performance feedback
• Escalation leadership: Own critical customer situations personally and provide leadership coverage when it matters, facilitating leadership problem-solving through the VP level while balancing strategic oversight with hands-on resolution
• Executive communication: Keep executives informed of progress and advocate for change when needed
• AI-forward: Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
• Culture: Champion, role model, and embed Samsara’s operating principles (Sample the Customer Experience, Work with Urgency Deliver Iteratively, Work Backwards from Winning, Keep a High Bar, Be Intellectually Honest, Have Discipline, Eliminate Bureaucracy, Solve Problems Together) as we scale globally and across new offices

Minimum requirements for the role:

• 10+ years in Customer Success, account management, or consulting.
• 5+ years in management positions, including recruiting and retaining top talent.
• Experience managing Enterprise customers in a SaaS environment.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives​.
• Bachelor’s degree from a 4-year institution.

An ideal candidate also has:

• Led a team where each team member managed a portfolio of 30-40 accounts.
• Experience using Gainsight.
• Passion for going above and beyond the call of duty for their customers and team members.
• Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
• Strong program management experience.

Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.

Annual OTE Salary

$142,800—$229,500 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

Role Overview:

Leading day-to-day Support operations, ensuring adherence to SLAs and quality standards, driving continuous improvement, and serving as the primary liaison between Customer, Product, Engineering, and Operations teams. This role carries significant leadership responsibilities, with a strong focus on operational excellence, process management, incident management, stakeholder engagement, and clear, business-oriented communication.

This position is assigned to the second shift, working Monday through Friday, from 4:00 PM to 1: 30 AM.

Key Responsibilities

Team Leadership & Coverage

• Structure and coordinate Support team schedules, including shift planning, coverage balance, and on-call rotations.
• Manage team roster and ensure service continuity across business hours and after-hours escalations.
• Assist with hiring processes (interviews), access provisioning, and onboarding of new team members.
• Facilitate daily operations (ceremonies/rituals, routines), remove blockers, and maintain alignment to goals and delivery standards.
• Oversee shift handovers, ensuring clear context, status, risks, and next actions for operational continuity.

Incident Management & Operational Bridges

• Lead or support incident calls and operational bridges, coordinating stakeholders end-to-end.
• Standardize processes for escalations, incident response, and problem management to minimize recurrence.

Operational Excellence

• Ensure all deliverables meet SLA and quality standards; monitor backlog, MTTA/MTTR, and ticket aging.
• Review tickets for accuracy, completeness, customer clarity, and quality; coach the team on best practices and standards.
• Define and maintain playbooks, SOPs, troubleshooting guides, and runbooks, ensuring versioning and compliance.
• Lead and participate in the yearly OKR cycle, ensuring tracking, and delivery of operational OKRs, and partner with leadership on the strategic development and execution of support initiatives.

AI Tools for Enhanced Support Efficiency

• Utilize AI-powered solutions (such as chatbots, automated ticket triage, and knowledge base search) to streamline incident resolution and service request handling.
• Apply AI-driven insights to proactively identify recurring issues, recommend solutions, and optimize support workflows.
• Continuously update and maintain familiarity with emerging AI tools relevant to IT support, ensuring best practices are adopted.
• Document the use and outcomes of AI tools in the ticketing system to support knowledge sharing and process improvement.
• Mentor team members on effective AI tool usage, fostering a culture of innovation and continuous improvement.

Process Optimization & Continuous Improvement

• Identify efficiency opportunities across workflows, tooling, and handoffs; implement measurable improvements.
• Build a self-managing culture of autonomy, critical thinking, and ownership of outcomes.
• Lead initiatives to elevate operational delivery standards and customer experience.
• Support continuous improvement of operational processes and documentation.

Communication & Alignment

• Serve as the main point of contact for stakeholders; handle escalations with structured updates.
• Produce clear, structured, and business-oriented communications (status, decisions, impacts, next steps).
• Prepare content for weekly review meetings (insights, risks, dependencies, improvement proposals).
• Maintain alignment with Product, Customers, Engineering and Operations to ensure strategy, processes, and roadmaps are synchronized.
• Provide concise updates to senior leadership, communicating trade-offs and timelines transparently.

Reporting & Governance

• Track and report KPIs; present performance results, trends, and action plans to leadership.
• Maintain documentation repositories and audit readiness (process maps, SLAs, RACI, compliance artifacts).
• Manage operational tools, databases, and ensure compliance with internal policies.

Key KPIs (Examples)

• SLA Attainment (response/resolution)
• CSAT / NPS (support satisfaction)
• Backlog & Aging
• MTTA / MTTR (acknowledge/resolve times)
• First Contact Resolution & Reopen Rate
• Ticket QA Score
• Change Success Rate & Incident Recurrence

Required Qualifications

• Fluent English; Advanced Spanish (written and spoken).
• Proven experience in Support Operations, Service Delivery, or IT/Tech Support coordination.
• Strong skills in ticket/incident management, change readiness, escalations, and SLA governance.
• Demonstrated ability to plan coverage, manage shift schedules, and coordinate onboarding/access provisioning.
• Data-driven decision-making; able to define goals, KPIs, and improvement strategies.
• Excellent communication, stakeholder management, and cross-team alignment abilities.

Preferred Qualifications

• Experience with ITSM/ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk).
• Familiarity with documentation tooling (Confluence/SharePoint) and reporting (Excel/Sheets, BI).
• Knowledge of incident/problem/change management practices and operational playbooks.
• Experience coordinating multi-zone operations and presenting to senior leadership.
• Exposure to product-operational handoffs and customer-facing support environments.
• Familiarity with ITIL concepts; experience working with global teams.
• Previous experience in shift-based or 24x7 environments.

Core Competencies / Soft Skills

• Ownership & Accountability
• Attention to Detail
• Critical & Systems Thinking
• Prioritization & Risk Analysis
• Continuous Improvement Mindset
• Clear Written/Verbal Communication
• Stakeholder & Expectation Management
• Process Management
• Calm Under Pressure
• Adaptability in Fast-Changing Scenarios

What We Offer:

• Performance based bonus*
• Attendance Bonus*
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership
• Scholarship*
• School materials assurance
• Language and training platforms
• Transport allowance

*Rules applied

Equal Opportunity & Affirmative Action:

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.

For more information: www.abinbev.com

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

**We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A day in the life:

The Group Director is a leader within Power Digital’s vertical divisions. In this role, you are responsible for retaining and growing your client portfolio and leading, motivating and inspiring your team. You will cultivate senior-level relationships with clients, ensuring their satisfaction and fostering growth opportunities within the B2B division. You’ll collaborate closely with the Power Digital marketing and sales teams to drive new business and service expansion across your portfolio as well as provide thought leadership and Division insights. You will partner with the Managing Director and VP to define the division’s go to market strategy and positioning, and create product solutions for Power Circuit. As a leader in the organization, your influence expands outside of Client Experience to the wider organization. You foster a positive work environment and culture of growth mindset within Power Digital.

Key Responsibilities:

• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital’s Nova ecosystem as it relates to your division
• Review performance across your AD team’s portfolio; surface cross-account patterns in pipeline attribution, ICP definition, lead quality, and measurement methodology; escalate structural risks to department leadership
• Own C-suite and VP-level relationships at anchor accounts; serve as the senior escalation point on any AD-managed account when the conversation requires executive presence
• Coach ADs on pipeline attribution, MQL→SQL handoff conversations, ABM strategy, buying committee dynamics, ICP refinement, and how to present meaningfully to VP Sales stakeholders who question marketing’s contribution
• Drive B2B vertical strategy: stay current on ABM platform evolution, intent signal tools (6sense, Demandbase), AI-driven prospecting, B2B measurement advances, and buying committee dynamics — and bring those insights to your team and clients
• Manage and develop your Account Director team — run regular 1:1s, build development plans, own performance reviews, and maintain a 90% team retention rate
• Ensure daily use of our proprietary technology (Iris and nova), Pulse (client performance and sentiment tool) cadence at 100%, and Power Circuit (our proprietary diagnostic system) compliance across managed ADs
• Maintain accurate retention forecasting for the division; use Pulse data proactively to identify at-risk accounts and coach ADs to intervene before clients escalate
• Identify and drive service expansion opportunities and hit the division’s monthly service expansion quota
• Lead or co-own major renewal and expansion conversations that require senior executive presence
• Participate actively in new business pitches, RFPs, and prospect appraisals — providing B2B vertical expertise, ICP diagnosis, and Power Circuit framing to differentiate Power Digital from generalist agencies
• Define and iterate the division’s go-to-market strategy and sales collateral in partnership with the Managing Director; contribute B2B-specific case studies, vertical insights, and proof points to improve win rate
• Create B2B-specific Power Circuit solutions — diagnostic frameworks, measurement methodologies, and QBR templates that include pipeline contribution, MQL-to-SQL conversion rate, cost-per-opportunity, and influenced revenue
• Consult on the divisional P&L; forecast the four pillars (Churn, Service Expansion, New Business, Efficiency) in partnership with the Managing Director and VP; leverage P&L data to build business cases for hiring and investment
• Oversee division operations: recruitment, staffing, onboarding, training, and B2B vertical playbook development
• Work closely with Data Intelligence, Media Planning, Activation, and Creative teams on B2B-specific challenges including offline pipeline attribution, intent signal integration, and multi-touch measurement across long sales cycles
• Represent Power Digital externally as a credible B2B growth partner — conferences, speaking opportunities, blog content, and client case studies
• Responsible for other tasks and projects as assigned by Client Experience department leadership

Role Requirements:

• Department leadership and management experience required
• 10+ years as a leader in a digital marketing agency
• Experience managing a P&L for profitable growth
• Expertise in contract negotiation, client retention, and client growth
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Extensive knowledge of owned, earned and paid marketing channels as well as first-party data tools such as Google Analytics, Shopify, etc.
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Experience managing large teams, coaching direct reports and driving talent development across the organization

Key Performance Indicators (KPIs)

• Monthly Net Revenue Retention Across the Division (as established quarterly)
• ETCR or Expansion to Churn Ratio (as established quarterly)
• MRR Closed Service Expansion Retainer per Month (as established quarterly)
• 8.8 Average Client NPS
• Hit Division P&L Goals (as established quarterly)

+90% Division Team Retention

Most Important Things (MITs)

• Division Business and Team Leadership

  • Team Retention, Sentiment and Career Pathing of ADs and AMs
  • Coaching and Mentorship of Division Team
  • Hiring and Capacity/Bandwidth Management of ADs and AMs
  • P&L Management and Forecasting (NB, SE, Churn, Efficiency)
  • Division and Client Profitability

• New Business and Service Expansion Leadership

  • Achieve Monthly Service Expansion Target
  • Participation in RFPs, New Business Appraisals and Pitches
  • Go to Market Positioning

• Product Quality and Development

  • Thought Leadership and Case Study Creation
  • Collaboration with Strategy Org for Media Plans, Measurement and DI
  • Support Managing Director with Product Quality and Consistency
  • Power Circuit Solutions Development and Implementation

• Client Portfolio Ownership

  • Proactive Retention and Growth of Group Director Portfolio
  • Reactive Client Escalation Ownership and Team Coaching

Benefits & Perks:

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/ . If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA.

We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help.

From day one, we’ve been committed to providing safe, discreet medication abortion treatment—and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone.  Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

Role Overview

We are seeking a highly organized and detail-oriented Revenue Operations Leader who thrives in high-volume healthcare environments and is motivated by the opportunity to secure the financial sustainability of essential reproductive health care.

In this role, you will partner with clinical, finance, and operations teams, ensuring the seamless execution of the full claim lifecycle and maximizing net patient service revenue. You will own the workflows, clearinghouse tools, and EHR configurations that help the billing office operate effectively. You will translate financial strategy into action through clear SOPs, rigorous denial management, and direct oversight of two Billing Specialists, guiding their daily productivity and professional development.

The ideal candidate is comfortable working in the weeds of complex billing rules, skilled in revenue analytics, and passionate about building scalable financial workflows that capture earned revenue with greater precision and speed. You excel at spotting revenue gaps, creating structure in billing workflows, and problem solving trends in denials and rejections.

Why This Role Matters

This isn’t a standard RCM role: the financial frameworks you build and maintain directly sustain patient access to safe, timely, and compassionate care. In a pivotal moment for reproductive rights, your ability to optimize reimbursement and navigate complex payer landscapes ensures patients get access to the care they need at no or little out of pocket cost. Your work has a tangible impact on the future of digital healthcare access and the stability of reproductive rights in the U.S.

Responsibilities

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections
• Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence
• Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types
• Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps
• Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered
• Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations
• Support state expansion by operationalizing billing for new Medicaid programs and payer launches
• Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy
• Manage a team of 2-3 billing specialists

Qualifications

• 7+ years in healthcare revenue cycle or billing operations, with at least 2 years in a management or lead role
• Medi-Cal/Medicaid billing experience strongly preferred; multi-state Medicaid experience a strong plus
• Telehealth, reproductive health, or women’s health background strongly preferred
• Fluency in clearinghouse workflows, ERA/EOB reconciliation, and CPT/ICD-10 coding for reproductive and virtual care
• Hands-on experience configuring and managing billing systems and EHRs; comfortable being the internal subject-matter expert
• Analytical mindset with a track record of using data to identify trends, track KPIs, and drive process improvements — not just reporting numbers but acting on them
• Strong cross-functional operator: able to work with Clinical, BD, Finance, Product, and Clinical Operations without needing a go-between
• Excellent written and verbal communication skills; able to translate billing complexity into clear escalations, documentation, and leadership updates
• Thrives in fast-paced, ambiguous environments; adaptable, resourceful, and solutions-oriented
• Passion for Hey Jane’s mission and a commitment to expanding access to essential healthcare

$145,000 - $180,000 a year

• Compensation: $145-180k + equity
• Remote from approved states (CA, CO, CT, DC, DE, HI, IL, MA, MD, NJ, NM, NY, OR, VT, and WA) with a strong preference in NYC
• Unlimited vacation
• Health, dental, and vision insurance with FSA

At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Senior Staff Forward Deployed Engineer, AI, you will be tasked with extending SentinelOne’s engineering capacity directly into the departments that need it most, including Sales, Customer Success, Finance, Security, People, Legal, and beyond. Unlike a platform or product engineer working behind a backlog, you will embed with the stakeholders who own a problem, scope it end to end, and ship a working custom application into their hands, often in days or weeks, not quarters. This role blends hands-on full-stack engineering, rapid prototyping with modern AI tools, and the judgment to know when to build, when to reuse, and when to say no.

What Will You Do?

Primary responsibilities include:

• Embed with a functional department for a defined engagement, running discovery to understand workflows and pain points before writing a line of code.
• Scope, design, and build full-stack custom applications (not just automations or scripts) using modern frameworks, AI coding assistants, and internal platform APIs, moving from prototype to production quickly.
• Own delivery end to end including architecture, build, testing, deployment, and the training and handoff that gets a department to actually adopt what you built.
• Work hands-on in the code alongside AI coding tools (Claude Code, Codex, etc.) to compress build cycles, iterating with stakeholders in near real time rather than through long requirements documents.
• Make explicit trade-offs between scope, speed, and quality as requirements shift, and communicate those trade-offs clearly to stakeholders and leadership.
• Partner with IT, Security, and Data teams so every deployed application meets SentinelOne’s standards for data security, compliance, and long-term supportability.
• Codify recurring patterns, components, and playbooks from each engagement into reusable building blocks for the next department and for the broader engineering organization.
• Feed field learnings back to platform, product, and data teams covering what worked, what broke, and what the next generation of internal tools should look like.
• Measure and report success through production adoption and measurable business impact, not lines of code shipped or tickets closed.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

• 8 or more years of professional software engineering experience with a demonstrated ability to design, build, and ship full-stack applications (frontend and backend) independently.
• Proficiency in at least one modern backend language (Python, Node.js/JavaScript, or comparable) and enough frontend ability to build usable internal tools without waiting on a dedicated design or frontend team.
• Hands-on experience using AI coding assistants and LLM-based tools (Claude Code, Cursor, Codex, etc.) to accelerate development, plus a working understanding of APIs, webhooks, data structures, and integration patterns.
• A track record of working directly with non-technical stakeholders including scoping ambiguous requests, managing expectations, and shipping something real rather than a deck.
• Comfort operating with significant autonomy and shifting priorities across departments and problem spaces where the right solution is rarely handed to you.
• Strong communication skills with the ability to explain technical trade-offs to a functional VP as easily as to a fellow engineer.
• Prior experience in a forward-deployed, solutions engineering, professional services, or startup generalist role where you owned a project from discovery through production is preferred.
• Exposure to enterprise security, compliance, or data governance requirements given the internal, security-conscious environment you will be building in is preferred.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave

Insurance & Financial Security

• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)
• ARAG pre-paid legal
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance

Work Perks & Flexibility

• Home office allowance
• Mobile phone reimbursement

Wellness & Lifestyle

• Wellness coach
• Wellness/gym reimbursement
• Fertility coverage
• Adoption & surrogacy reimbursement

This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply.  If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

Base Salary Range

$184,000—$253,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Staff Forward Deployed Engineer, AI, you will be tasked with extending SentinelOne’s engineering capacity directly into the departments that need it most, including Sales, Customer Success, Finance, Security, People, Legal, and beyond. Unlike a platform or product engineer working behind a backlog, you will embed with the stakeholders who own a problem, scope it end to end, and ship a working custom application into their hands, often in days or weeks, not quarters. This role blends hands-on full-stack engineering, rapid prototyping with modern AI tools, and the judgment to know when to build, when to reuse, and when to say no.

What Will You Do?

Primary responsibilities include:

• Embed with a functional department for a defined engagement, running discovery to understand workflows and pain points before writing a line of code.
• Scope, design, and build full-stack custom applications (not just automations or scripts) using modern frameworks, AI coding assistants, and internal platform APIs, moving from prototype to production quickly.
• Own delivery end to end including architecture, build, testing, deployment, and the training and handoff that gets a department to actually adopt what you built.
• Work hands-on in the code alongside AI coding tools (Claude Code, Codex, etc.) to compress build cycles, iterating with stakeholders in near real time rather than through long requirements documents.
• Make explicit trade-offs between scope, speed, and quality as requirements shift, and communicate those trade-offs clearly to stakeholders and leadership.
• Partner with IT, Security, and Data teams so every deployed application meets SentinelOne’s standards for data security, compliance, and long-term supportability.
• Codify recurring patterns, components, and playbooks from each engagement into reusable building blocks for the next department and for the broader engineering organization.
• Feed field learnings back to platform, product, and data teams covering what worked, what broke, and what the next generation of internal tools should look like.
• Measure and report success through production adoption and measurable business impact, not lines of code shipped or tickets closed.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

• 5 or more years of professional software engineering experience with a demonstrated ability to design, build, and ship full-stack applications (frontend and backend) independently.
• Proficiency in at least one modern backend language (Python, Node.js/JavaScript, or comparable) and enough frontend ability to build usable internal tools without waiting on a dedicated design or frontend team.
• Hands-on experience using AI coding assistants and LLM-based tools (Claude Code, Cursor, Codex, etc.) to accelerate development, plus a working understanding of APIs, webhooks, data structures, and integration patterns.
• A track record of working directly with non-technical stakeholders including scoping ambiguous requests, managing expectations, and shipping something real rather than a deck.
• Comfort operating with significant autonomy and shifting priorities across departments and problem spaces where the right solution is rarely handed to you.
• Strong communication skills with the ability to explain technical trade-offs to a functional VP as easily as to a fellow engineer.
• Prior experience in a forward-deployed, solutions engineering, professional services, or startup generalist role where you owned a project from discovery through production is preferred.
• Exposure to enterprise security, compliance, or data governance requirements given the internal, security-conscious environment you will be building in is preferred.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave

Insurance & Financial Security

• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)
• ARAG pre-paid legal
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance

Work Perks & Flexibility

• Home office allowance
• Mobile phone reimbursement

Wellness & Lifestyle

• Wellness coach
• Wellness/gym reimbursement
• Fertility coverage
• Adoption & surrogacy reimbursement

This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply.  If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

Base Salary Range

$156,000—$215,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Manager, Technical Support

About the job

This position is needed to lead one of Twilio’s Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.

We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications (VSPA)  in LATAM. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio’s continuing growth initiatives.

Responsibilities

In this role, you’ll:

• Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.
• Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.
• Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).
• Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.
• Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.
• Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.
• Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.
• Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ Years of relevant experience of which minimum 4+ years in people management.
• Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience.
• Experience being inclusive, while working with team members in different geographic locations and time zones.
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge.
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale.
• Have proven documentation ability to “write it down” to create and curate internal and external documentation.
• Have Strong English written and verbal communication skills.

Desired:

• Understanding and experience with AI related tools.
• Strong commercial acumen with the ability to identify expansion opportunities through customer interactions.
• Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes.

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Staff Software Engineer (L4)

About the job

This position is needed to scope, design, and deploy machine learning systems into the real world to ensure that communication across Twilio platforms remains legal, safe and wanted.

As a Staff Software oftware Engineer, you will work in  the design and implementation phases of Cloud-based distributed systems built to seamlessly scale to several million transactions per day and automating processes. You will partner with Architects, Product Managers and Operational Leaders for developing anti-fraud/ anti-abuse systems for our customers.

Responsibilities

In this role, you’ll:

• Write clean, efficient, and maintainable code for our distributed systems and microservices, utilizing asynchronous communication patterns for optimal performance. Contribute to the design and implementation of highly scalable architectures, prioritizing reliability, performance, and future-proof growth.
• Collaborate in defining and monitoring key Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure our systems deliver exceptional user experiences.
• Learn and grow with your colleagues, actively participating in code reviews, knowledge-sharing initiatives.
• Partner effectively with cross-functional teams, bridging the gap between technical vision and business goals. Excellent communication and collaboration skills, able to articulate complex technical concepts to both technical and non-technical audiences. Create clear and concise technical documentation, including design decisions, architecture diagrams, and best practices, for future reference and knowledge sharing.
• Participate in an on-call rotation and ensure timely response to production incidents and system outages.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years experience in designing, building and operating high-scale, mission critical cloud based production systems
• 7+ years of experience with at least two programming languages such as Java, Scala, Python, Ruby or Go
• 2+ years of experience leading teams of engineers in an agile environment.
• 2+ years of Experience with distributed caching systems such as Redis or Memcached understanding common use cases and performance pitfalls
• Proficient in concepts such as DDD, SOLID, Cloud Native Patterns, distributed systems and architecture. Capable of understanding pitfalls and anticipating common failure modes of a microservice environment
• Strong communication skills: able to communicate effectively with technical and non technical stakeholders in english
• Passion for new technologies and proven capability in analysis and problem-solving

Desired:

• Track record as a full-stack engineer
• Experience with AWS related technologies

Location

This role will be remote, and based in India (only in Karnataka, Tamil nadu, Telangana, Maharashtra, Delhi).

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.