Lead AI strategy and deployment for manufacturing and supply chain operations, managing cross-functional teams to develop and scale AI solutions for process optimization and predictive analytics.

Leads customer success strategy and team to drive retention, expansion, and satisfaction for enterprise and startup clients using ElevenLabs' AI voice and agent platforms.

Leads the Cards Squad engineering team, developing and maintaining scalable microservices for card issuance and lifecycle management on AWS using Golang.

Supervises and coaches customer care specialists, monitors interactions across channels, provides training and real-time feedback to ensure quality service delivery.

Engineering manager leads a cards processing squad building scalable microservices in Golang and AWS for payment infrastructure.

Leads communications strategy, media relations, digital campaigns, and stakeholder engagement while managing the communications team for a global NGO.

Senior manager oversees merchant support operations for payment platform products across Latin America and Caribbean, leading level 1-2 support teams and ensuring client experience excellence.

Leads development and deployment of AI/ML solutions across manufacturing and supply chain operations, managing cross-functional teams to optimize processes and drive digital transformation.

Leads commercial strategy and growth for the Energy & Industrial Practice, driving new client acquisition, managing sales teams, and owning revenue outcomes.

Supervises and coaches customer care specialists, monitors interactions across channels, and provides training and real-time feedback to ensure team performance and customer satisfaction.

Leads customer success strategy and team to drive retention, expansion, and satisfaction for ElevenLabs' enterprise and startup customers.

Supervises a technical support team, resolves complex client issues, and leads training and process improvements for a financial services company.

Engineering manager leading a cards squad to develop and maintain scalable payment processing services using Golang, AWS, and microservices architecture.

Lead a technical support team, manage performance metrics, coach specialists on complex customer issues, and drive product improvements based on support patterns.

Leads operational coordination, governance, and delivery of enterprise AI initiatives across the organization, managing portfolios, stakeholders, and strategic roadmaps.

Director leads data engineering and ML infrastructure, owning merchant data pipelines, quality, and AI/ML readiness while partnering with product and engineering teams.

Lead full-stack software engineer designing and building scalable distributed systems for Visa's payment processing platform and enterprise innovation hub.

Lead a technical support team, manage performance metrics, coach specialists on complex customer issues, and drive process improvements through cross-functional advocacy.

Director leads data engineering and ML infrastructure for merchant data platforms, owning pipelines, data quality, and AI/ML readiness across enterprise analytics.

Staff engineer designs and builds scalable payment systems and distributed infrastructure handling global transactions at massive scale.