Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify...

Headquarters: Finland; Remote - Denmark; Stockholm, Sweden

CSQ227R121

Locations - Sweden, Denmark, Finland (Hybrid/Remote)

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems with the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you are a trusted technical advisor to key customers, providing expert guidance that translates data, analytics and AI challenges into high-impact business value. You help design, implement, and scale data and AI solutions, focusing on architecture, operational excellence, and customer enablement. Internally, you will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers.

Delivery Solutions Architects (DSAs) are trusted technical advisors embedded within the customer organization, providing expert guidance that translates data and AI challenges into high-impact business value. They help you design, implement, and scale data and AI solutions, focusing on architecture, operational excellence, and team enablement. DSAs focus on:

• Designing secure, scalable architecture 
• Aligning people, processes, and technology 
• Establishing trusted advisor relationships
• Leveraging the broader ecosystem of Databricks experts 

This is a hybrid technical and commercial role. Technically, the expectations are that you become the post-sales technical lead and trusted advisor across all Databricks products for the customer’s top priority use cases. This requires you to use your technical skills and credibility to engage and communicate with technical/technical leadership stakeholders in our customer organizations, do architecture reviews, help with performance and cost optimizations, demonstrate new capabilities, remove blockers, etc. In parallel, it is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving onboarding plans. 

While not a hands-on-keyboard role, this is a highly technical position where architectural skills in fields such as Data Architecture, Data Engineering, Data Warehousing or Data Science are essential.

You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

• Be the Databricks Architect working with customer technical teams working on use cases/data products, from development to go-live, addressing any technical challenges and blockers and providing guidance, best practices and enablement
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the internal point of contact for any questions related to production/go live status of agreed upon use cases within an account, often for multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert-level technical teams to address the tasks that are beyond your scope of activities or expertise
• Create  and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs, presenting them to the customers when applicable for their ongoing developments
• internal and external updates - KPI reporting on the status of usage and customer health, risks and blockers, product adoption and use case progression - to your Field Engineering leadership

What we look for:

• Programming experience in PySpark, Python and Databricks (or similar data platform)
• Understanding and hands-on experience of solution architecture-related distributed data and analytics systems
• 5+ years of experience where you have been accountable for delivery of projects in Data, Analytics or AI and where you can contribute to technical debate and design choices with customers
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting roles
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program coordination including account and stakeholder management
• Experience resolving complex and important escalation with senior customer technical stakeholders
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30%

 

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

To apply: https://weworkremotely.com/remote-jobs/databricks-delivery-solutions-architect

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Headquarters:

Summary:

We are seeking an experienced Python Backend Developer to design, build, and deploy scalable AI-powered applications using Retrieval-Augmented Generation, large language models, and agentic AI frameworks. The role will focus on delivering a production-grade RAG system and AI chatbot that can securely integrate with enterprise data, APIs, databases, and cloud services.

General information:

The organization is developing an AI-powered platform and requires an experienced individual contributor to build its RAG architecture and conversational AI capabilities. The developer will work closely with a distributed team and should be available for several hours of overlap with US working hours.

The project involves designing AI systems that go beyond basic prompt engineering, including multi-step workflows, autonomous agents, vector search, knowledge retrieval, memory management, and tool integration. The solution must be scalable, secure, observable, and suitable for production use.

The technology environment includes Python, FastAPI, large language models, LangGraph, LangChain, vector databases, Azure AI services, AWS, Docker, Kubernetes, and microservice-based architectures.

Task and deliverables:

• Design the end-to-end architecture for a scalable RAG system and AI chatbot.
• Develop Python backend services, REST APIs, and microservices using FastAPI or similar frameworks.
• Build document ingestion, chunking, embedding, indexing, retrieval, and reranking pipelines.
• Implement vector search solutions using Azure AI Search or comparable vector databases.
• Design autonomous AI agents capable of planning, reasoning, tool usage, and decision-making.
• Develop multi-step AI workflows using LangGraph, LangChain, CrewAI, AutoGen, or similar orchestration frameworks.
• Integrate commercial and open-source LLMs, including Azure OpenAI, OpenAI, Anthropic Claude, Gemini, and comparable models.
• Implement conversation memory, session management, context management, and agent collaboration patterns.
• Connect AI workflows with APIs, databases, enterprise systems, and external tools.
• Develop asynchronous, high-performance services capable of handling concurrent AI workloads.
• Implement prompt management, structured outputs, guardrails, fallback logic, and model evaluation processes.
• Establish logging, monitoring, tracing, observability, security, and error-handling standards.
• Containerize and deploy AI services using Docker, Kubernetes, Azure, or AWS.
• Translate business requirements into technical designs, delivery milestones, and production-ready AI solutions.
• Collaborate with the wider team while independently owning architecture and implementation decisions.

Required experience:

• Required: 8 or more years of professional Python backend development experience.
• Required: Strong experience designing REST APIs, microservices, asynchronous services, and distributed backend systems.
• Required: Hands-on experience building production-grade RAG applications.
• Required: Strong understanding of embeddings, document chunking, semantic search, vector indexing, retrieval strategies, and reranking.
• Required: Hands-on experience developing AI agents and multi-step LLM workflows.
• Required: Experience with agentic AI frameworks such as LangGraph, LangChain, CrewAI, AutoGen, or comparable platforms.
• Required: Experience integrating LLMs through OpenAI, Azure OpenAI, Anthropic Claude, Gemini, or open-source model APIs.
• Required: Ability to design AI architecture beyond basic prompt engineering.
• Required: Experience integrating AI applications with APIs, databases, data pipelines, and enterprise systems.
• Required: Experience implementing security, monitoring, logging, tracing, and observability for production services.
• Required: Experience deploying containerized applications using Docker and cloud platforms such as Azure or AWS.
• Required: Ability to independently translate business requirements into scalable technical solutions.
• Required: Strong communication and collaboration skills in a distributed working environment.
• Required: Availability for several hours of overlap with US working hours.

To apply: https://weworkremotely.com/remote-jobs/toptal-python-backend-development-talent-with-rag-and-agentic-ai-experience

About the RoleThere are over 5 billion users using basic applications today such email, notes, tasks, calendar and they're not AI-native.

About BJAKThe original mission of BJAK is we believe people deserve smarter ways to plan, save and grow their money.

Head of OperationsFull-time (40hrs a week), On-site Wrocław, Poland Check out The Global Talent Co.

At Thorn, our cause is our code. We are a nonprofit whose mission of defending children from sexual exploitation and abuse is deeply embedded within our core—a shared code that drives us to do challenging work with resilience and determination.

Here, you’ll work and grow among the best hearts and the best minds in tech, data, and business alongside our network of independent partners, NGOs, and law enforcement agencies. Together, we’re focused on building technology that protects children’s futures. We are looking for dynamic problem solvers with the desire to help address some of today’s toughest issues. You’ll collaborate with a diverse group of peers in a remote environment centered on wellness, care, and compassion.

In 2019, we took the stage atTED and shared our audacious goal of eliminating child sexual abuse material from the internet. Come join us to help make this goal a reality and build a world where every child can be safe, curious, and happy.

About the Role

Our Victim Identification team builds and owns tools that empower global law enforcement partners to combat child sexual abuse. As a Senior Engineer, you take ownership of significant features and system components, bringing expertise to a core area of the system and contributing meaningfully to how our systems are designed, built, and maintained.

In this role, you independently deliver complex projects within a defined scope, apply sound technical judgment to design and implementation decisions, and ensure high standards of quality, reliability, and performance in support of Thorn’s mission. You partner closely with Product and Engineering to translate goals into well-scoped technical solutions and execute them successfully. Through strong collaboration and thoughtful ownership, you help raise the bar for quality within your team and contribute to the health and effectiveness of your team’s systems.

What You’ll Do

• Collaborate with engineers on your team to build and maintain scalable systems and applications from end-to-end.
• Take on complex features and projects independently. You gather input from teammates, break down problems, and communicate progress clearly to stakeholders.
• Lead technical discussions within your team, partnering closely with Build and Product to define requirements and arrive together at practical, high-quality approaches.
• Develop solutions to problems faced by our users, clearly articulating tradeoffs and decisions to stakeholders across technical and non-technical audiences, and incorporating feedback into iterative improvements.
• Apply sound design and implementation judgment within your area of ownership, contributing to system reliability, scalability, and sustainability.
• Play a critical role in day-to-day coding, thorough code reviews, and troubleshooting production issues, including participating in on-call rotations to support system reliability and incident response.
• Identify technical risks within your work and raise them early, collaborating with teammates to address issues before they become larger constraints.
• Strengthen your team by sharing expertise, offering thoughtful feedback, mentoring teammates within your domain, and stepping in to help when needed.
• Contribute to improving team practices and documentation, supporting a culture of learning and continuous improvement.

What We’re Looking For

• You have a commitment to putting the children we serve at the center of everything you do.
• You have experience building and maintaining production-ready software systems.
• You demonstrate strong problem-solving skills and apply sound design and implementation judgment within your area of ownership.
• You are nimble and comfortable working within evolving requirements, adapting your approach and breaking down problems to deliver high-quality solutions.
• You take pride in writing clear, maintainable code and maintaining a high bar for quality and craftsmanship.
• You clearly articulate technical decisions and tradeoffs and incorporate feedback thoughtfully into your work.
• You identify risks and edge cases in your work and proactively raise concerns.
• You communicate clearly, efficiently, and thoughtfully. We’re a highly-distributed team, and effective written communication is crucial for everything from Slack to code reviews.

Technologies We Use

• Python3
• TypeScript / React/ Ant Design
• AWS / Terraform
• Docker / Kubernetes
• Elasticsearch / PostgreSQL
• Datadog

Compensation and Benefits

A reasonable estimate of the compensation range for this role is $129,000-$178,250/year. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure, and certifications.

Our remote-first work model is structured around working from home most of the time. But, there will be times that employees are expected to travel. For example, Thorn may host company-wide gatherings, and smaller teams may hold in-person meetings and team-building events, or require attendance at specific conferences.

At Thorn, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Thorn can mean for you.

Thorn is strengthened by the wide range of experiences and perspectives on our team. We value the diversity of our professional backgrounds, subject matter expertise, cultures, and perspectives because they help us solve complex problems and serve our mission more effectively. We hire based on merit, qualifications, and organizational need, and we are committed to fostering an inclusive environment where all employees can thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Thorn is committed to the full inclusion of all qualified individuals. We provide reasonable accommodations to ensure candidates and employees with disabilities can fully participate in the application process, perform essential job functions, and access all the benefits and privileges of employment. If you need an accommodation, please contact us at hiring@wearethorn.org

Know Your Rights: Workplace discrimination is illegal

About Us

Co-founded in 2023 by Joe Laws and Grant Verstandig, Trase Systems is AI, Uncomplicated. Trase empowers enterprise leaders to harness the full potential of AI without the associated complexity and risks. We are an end-to-end solution for deploying, managing, and optimizing AI in the enterprise. Our platform specializes in bridging the “last mile” of AI adoption, unlocking AI’s full potential while driving efficiency and significant cost savings.Trase is at the forefront of AI Agent innovation, topping the Hugging Face GAIA Leaderboard for Generalized AI Assistants, ahead of industry giants such as Google, Meta, Microsoft, and OpenAI. We are leveraging our cutting-edge technologies to develop mission-critical agentic applications in complex industries such as Healthcare, Oil & Gas, and National Security.

The role:

As a Senior Product Manager at Trase, you will be at the forefront of defining the vision for AI and ML-driven solutions that seamlessly integrate systems of engagement, record, and insight. You’ll own every aspect of your product areas, from strategy development and roadmap creation to specification writing, product evangelism, and ensuring timely, high-quality delivery. You’ll collaborate closely with customers, engineering, UI/UX, marketing, sales, and presales to create products that delight customers.

What You Will Do:

• Strategy: Develop a robust strategy and vision for your areas based on a thorough analysis of customer needs and industry trends.
• Roadmap: Craft and validate a comprehensive near and long-term product roadmap with key customers and stakeholders.
• Product Specifications: Partner with design teams to create user experiences and detailed specifications for your features.
• Feature Development: Collaborate with engineering to drive the execution and delivery of features and products. Mitigate risks and ensure dependencies are managed effectively. Test and ensure the highest quality standards.
• Product Evangelism: Share and promote our vision at conferences and with strategic customers and partners. Create compelling collateral, including presentations, whitepapers, and documents to showcase value.
• Collaboration: Build strong relationships with customers to identify key use cases and product capabilities. Work with product marketing and sales leaders on go-to-market plans for new features and products.
• Market Intelligence: Stay ahead of the competition by becoming the expert on market trends and competitor analysis.

About You:

• Master’s or Bachelor’s degree in computer science or engineering.
• 5+ years of experience in the software industry in either development or product management roles.
• Proven experience working with cross-disciplinary teams, including engineering, marketing, and UX.
• Excellent communication skills, with the ability to engage stakeholders at all levels, from technical buyers to economic decision-makers.
• Experience with AI and Healthcare is a plus.
• Self-starter with a growth mindset, adaptability, and a drive for continuous improvement.

Salary Range: $190,000-$220,000. This represents the typical salary range for this position based on experience, skills, and other factors.

Our Trase Benefits:

For full-time roles only

• Career track opportunity with potential for rapid advancement with strong performance as the firm grows
• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family.
• Paid maternity and paternity for 14 weeks at employees’ normal pay.
• Unlimited PTO, with management approval.
• Opportunities for professional development and continued learning.
• Optional 401K, FSA, and equity incentives available.
• Mental health benefits are available through Tara Mind.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Applicant Data Disclosure

By submitting an application, you acknowledge that Red Cell Partners, LLC (“Red Cell”) uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, “Hiring Platforms”). Your application materials, including your résumé, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes:

• Managing and administering your application throughout the hiring process;

• Verifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases;

• Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories.

Applications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contact talent @redcellpartners.com .

Red Cell requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Red Cell’s data retention policies.

For more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice.

Company overview:

TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Senior Customer Account Manager

Position Summary

The Senior Customer Account Manager (Track & Trace Agentic Business Processes)is responsible for protecting, growing, and strengthening TraceLink’s Track & Trace customer relationships with our most valuable customers. Serving as the primary commercial owner for the Track & Trace Agentic Business Process (T&T ABP) commercialization journey across an assigned portfolio of customers, the Senior CAM helps customers maximize the value of their serialization, compliance, and digital compliance operations while expanding adoption of TraceLink’s Track & Trace platform, compliance solutions, and Track & Trace-related Agentic Business Processes.

The Senior CAM owns the complete commercial lifecycle of the T&T ABP journey, including customer strategy, renewals, compliance expansion, pipeline development, forecasting, and the introduction of new Track & Trace and compliance-related Agentic Business Processes that improve compliance, productivity, and operational performance.

This is an outside sales/field-based role that requires hands-on executive relationship management, frequent on-site customer visits, and intentional territory planning. The CAM owns the complete commercial lifecycle of the T&T ABP journey, including account strategy, renewals, compliance expansion, pipeline development, forecasting, and the introduction of new Track & Trace and compliance-related Agentic Business Processes that improve compliance, productivity, and operational performance.

Many customers will simultaneously pursue a broader Supply Chain Agentic Business Process (SC ABP) transformation journey. In these situations, the CAM works collaboratively with the SC ABP sales organization while independently owning the T&T ABP commercial relationship, ensuring customers experience a coordinated commercial engagement across both commercialization journeys.

This role is ideal for a consultative enterprise account manager who excels at developing executive relationships, managing complex customer portfolios, executing disciplined commercial processes, and driving long-term customer value.

Key Responsibilities

Drive Outside Sales & On-Site Strategic Engagement

• Execute Field-Based Account Strategies: Proactively manage a high-touch, outside sales model with regular travel to customer sites to build intimacy, establish presence, and drive strategic initiatives.

• Lead In-Person Executive Sessions: Plan, coordinate, and lead high-impact, face-to-face Customer Operational Reviews (CORs), Executive Business Reviews (EBRs), commercial planning sessions, and strategic account reviews with C-suite and senior leaders.

• Build On-Site Relationships: Establish deep, trusted relationships across geographically dispersed teams, engaging on-site with business, compliance, supply chain, quality, and IT stakeholders.

Own the Track & Trace ABP Commercial Journey

• Serve as the primary commercial owner for the Track & Trace ABP commercialization journey across an assigned portfolio of customers.

• Develop and execute long-term account strategies that maximize customer value, recurring revenue, and commercial growth.

• Develop and maintain comprehensive account plans using TraceLink’s WISE operating platform (an AI-powered Sales assistant).

• Build trusted relationships with executive, business, compliance, supply chain, quality, and IT stakeholders.

• Coordinate, prepare, and conduct Customer Operational Reviews (CORs), Executive Business Reviews (EBRs), commercial planning sessions, and strategic account reviews.

• Develop deep expertise in each customer’s Track & Trace operating model, compliance processes, business priorities, and digital transformation initiatives.

Protect and Expand the Compliance Business

• Develop and execute renewal strategies that maximize customer retention and long-term customer value.

• Build and maintain a healthy pipeline of renewal, Track & Trace expansion, compliance expansion, and Track & Trace ABP opportunities sufficient to achieve assigned business objectives.

• Identify, qualify, and close expansion opportunities across the Track & Trace portfolio.

• Position Track & Trace-related Agentic Business Processes that improve compliance execution, operational efficiency, and customer business outcomes.

• Position additional compliance capabilities including MINT Serialized Shipment, POET Compliance Exceptions, and future compliance-related products and services.

• Build business cases demonstrating operational, compliance, and financial value.

• Execute targeted commercial campaigns that reinforce TraceLink’s differentiated value proposition.

Execute Commercial Excellence

• Execute opportunities using TraceLink’s commercial methodology and sales process.

• Apply disciplined MEDDPICC qualification throughout the opportunity lifecycle to improve opportunity quality and forecast predictability.

• Maintain accurate forecasts, account plans, opportunity strategies, customer engagement plans, and commercial documentation within WISE and CRM.

• Ensure pipeline hygiene by maintaining accurate opportunity stages, close dates, next steps, qualification criteria, account strategies, and forecast commitments.

• Utilize TraceLink value frameworks, business value tools, and commercial assets to execute consistent customer engagement and opportunity progression.

• Participate in forecast reviews, opportunity reviews, account strategy reviews, and business operating cadences.

Partner on Supply Chain Transformation

• Identify customer initiatives involving broader supply chain transformation, operational digitalization, or AI-enabled operations.

• Introduce qualified Supply Chain ABP opportunities supported by documented customer objectives, business value hypotheses, executive stakeholder alignment, and MEDDPICC qualification.

• Partner closely with SC ABP teammates to coordinate customer engagement while maintaining ownership of the Track & Trace ABP commercialization journey.

• Present a unified TraceLink commercial strategy that enables customers to pursue both commercialization journeys simultaneously.

Protect Customer Success

• Proactively identify commercial, operational, competitive, and customer health risks.

• Coordinate internal resources to resolve customer issues and protect recurring revenue.

• Collaboratively partner closely with Customer Success, Professional Services, Product Management, Marketing, Solution Consulting, and Support to ensure successful customer outcomes.

• Represent customer priorities internally and advocate for customer success across the organization.

Success Measures

The Senior Customer Account Manager is measured on:

• T&T Revenue Retention (Gross Revenue Retention)

• T&T Expansion Annual Recurring Revenue

• Successful Introduction of Track & Trace Agentic Business Processes

• Acquisition of Customer Operational Reviews (CORs) and Executive Business Reviews (EBRs)

• Qualified Supply Chain ABP Opportunity Referrals

• Forecast Accuracy

• Pipeline Hygiene and Commercial Process Compliance

• Effective Adoption of WISE Commercial Methodology and MEDDPICC

Qualifications

Required Experience

• 6-10+ years of proven outside sales, field-based enterprise account management, strategic account development, or enterprise software sales experience managing tier-1 key accounts.

• Demonstrated track record in an outside sales model, including a history of travel (up to 20%) to conduct face-to-face meetings, host on-site EBRs, and build executive rapport in person.

• Experience managing complex strategic customer relationships.

• Demonstrated success protecting and expanding recurring software revenue.

• Experience engaging executive business and IT stakeholders.

• Strong commercial negotiation, opportunity qualification, forecasting, and account planning skills.

• Experience utilizing CRM systems and structured commercial sales methodologies.

• Proven record establishing collaborative internal cross-functional relationships

• Excellent written, verbal, and executive communication skills.

Preferred Experience

• Life sciences, healthcare, supply chain, ERP, or enterprise SaaS experience.

• Knowledge of pharmaceutical compliance, serialization, or supply chain operations.

• Experience using MEDDPICC or similar enterprise opportunity qualification methodologies.

• Experience working in cross-functional enterprise commercial organizations.

Core Competencies

• Outside Sales & Territory Management

• Field Presence & On-Site Executive Engagement

• Executive Relationship Management

• Strategic Account Planning

• Commercial Negotiation

• Customer Business Acumen

• Enterprise SaaS

• Consultative Selling

• Business Value Selling

• MEDDPICC Opportunity Qualification

• WISE Commercial Methodology

• Pipeline & Forecast Management

• Cross-Functional Leadership

• Executive Communication & Presentation

What Success Looks Like

Successful Senior Customer Account Managers serve as the trusted commercial leaders for the Track & Trace ABP commercialization journey. They consistently retain and expand TraceLink’s Track & Trace business, introduce new Track & Trace and compliance-related Agentic Business Processes, execute disciplined commercial processes, maintain predictable forecasts and high-quality pipelines, and identify strategic Supply Chain ABP opportunities. By combining strong customer relationships with operational excellence, they collaborate seamlessly across the organization to maximize long-term customer value across both commercialization journeys while delivering predictable business results.

TraceLink is committed to providing competitive compensation and benefits to all employees. This is the estimated base salary range for this role and should serve only as a guide. Final compensation offered may vary based on a variety of factors including but not limited to experience level, fit for the role, skills, domain knowledge, internal equity, budget, and location.

US Pay Range

$114,900—$152,600 USD

Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.

CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors, empowering them to engage and transact with leading asset managers at scale through a wide variety of alternative investment products and technology solutions. CAIS provides access to alternative investment strategies including hedge funds, private equity, private credit, real estate, digital assets, and structured notes. CAIS serves over 2,500 wealth management firms that support more than 65,000 financial advisors who oversee approximately $8.5 trillion in end-client assets.

CAIS is seeking a Senior Associate to join the Fund Controlling team within Fund Management. This role will primarily focus on overseeing fund NAV production and related financial reporting activities while also managing fund audits and supporting the broader accounting and operational needs of the funds. The ideal candidate has strong alternative investment audit or fund accounting experience, can work independently across multiple stakeholders, and is proficient in using AI and automation tools to improve processes and controls.

Responsibilities

• Oversee the monthly hedge fund and quarterly private equity fund NAV production process performed by third-party fund administrators, including review and validation of administrator-delivered NAVs.
• Coordinate annual fund audits from planning through completion, including managing timelines, preparing supporting documentation, responding to audit requests, and resolving open items.
• Review financial statements, audit workpapers, NAV files, and supporting accounting records for accuracy and consistency with fund governing documents.
• Liaise with auditors, third-party administrators, tax providers, valuation specialists, and internal stakeholders to ensure timely completion of NAV, audit and tax reporting deliverables.
• Support tax filings, investor reporting, capital calls, distributions, cash management, reconciliations, accounts payable, and expense allocations.
• Evaluate accounting and operational implications of fund terms, investments, valuations, credit facilities, and other fund activity.
• Strengthen controls, documentation, and reporting while using AI and automation tools to streamline audit preparation and other fund accounting processes.
• Support additional fund accounting, operational, and strategic projects based on business needs.

Qualifications

• Bachelor’s degree in accounting, finance, economics, or a related discipline; CPA or progress toward a CPA is a plus.
• 4–6 years of experience in public accounting, fund administration, or fund accounting, with meaningful responsibility for audits of alternative investment funds.
• Strong understanding of financial statements, audit procedures, U.S. GAAP, fund valuations, NAV calculations, and alternative investment fund structures.
• Experience managing audit deliverables and coordinating across auditors, administrators, tax providers, and internal stakeholders.
• Proficiency with Excel and AI tools, with demonstrated experience using technology to automate processes, analyze information, and improve accuracy and efficiency.
• Strong attention to detail, judgment, organization, and ability to independently manage multiple deadlines in a fast-paced environment.

CAIS is consistently recognized as a Best Place to Work, and our culture is at the heart of our success. We are committed to fostering an inclusive environment where employees can be their most authentic selves and feel inspired and supported to bring their voice forward to drive community, growth, and innovation. We are an equal opportunity employer, and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.  Learn more about our culture, benefits, and people at https://www.caisgroup.com/our-company/careers.

CAIS’ compensation package includes a market competitive salary, a performance bonus, and exceptional benefits. If you are located in New York, New York, the base salary range for this role is $121,500.00 - $148,500.00. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.

CAIS offers a comprehensive benefits package that includes generously subsidized healthcare with 100% employer paid dental and vision insurance, an employer matched retirement plan, wellness programs, and generous PTO and parental leave. Additionally, CAIS offers a flexible, hybrid in-office model; for most roles, we do require a minimum of 3 days in office per week.  For more information on our benefits and career opportunities, please visit our website: https://www.caisgroup.com/our-company/careers.

We use technology, including AI tools, to support parts of our recruitment process such as application screening, interview scheduling, and candidate communications. These tools are used to improve efficiency and consistency, but they do not replace human judgement. All hiring decisions are made by people, and we are committed to fair and unbiased assessment of every candidate.

Clarify is an outcomes company. We partner with 60+ health systems to do the work that most analytics vendors walk away from. Across 900 million annual referrals and $1 trillion in downstream spending, we identify where mission and margin are falling out of alignment, and then we embed with the people who can change it: the liaison in the field, the contract negotiator at the table, the service line leader running the plan.

We bring the most complete picture of care economics in healthcare. 300 million patient journeys. 5.6 trillion price transparency rates. Episode-level quality across every major payer contract. Clarify Meridian puts that picture to work at the point of every decision. But the picture is not what we deliver. The outcomes are.

We are looking for a Senior Analytics Engineer to own the analytics behind the metrics customers see. This role will advance the technology that groups Clarify’s standardized healthcare claims into units of analysis such as patient years, surgical episodes, and referral relationships, then them into the metrics and categories the products run on. Every metric traces back to a grouping someone on this team defined, populated, and validated.

You will own pieces of that layer from pipeline development, QA and test coverage, and promotion into production. Feature requests arrive from product and customer-facing teams, and you will scope them, write the logic, and validate the result.

This is a hands-on role that is an ideal fit for an analyst who knows healthcare data, understands what the codes on a claim represent, and treats a wrong number as their own problem. SQL is the daily tool, and the scripting and pipeline tooling can be picked up here.

The role

The Senior Analytics Engineer will be responsible for a range of responsibilities, including (but not limited to):

Own the data methodology

1. Carry derived data points through from development through QA into production, including the logic that defines them and the tests each one has to pass before they are consumed downstream.
2. Write the data methodology and logic customers ultimately see: episode triggers, provider attribution, cost standardization, and quality measure numerators, denominators, and exclusions.
3. Manage and build upon Clarify’s reference data library. This spans physician and facility affiliation mappings, codesets and their derivative mappings (ICD, HCPCS, NDC, DRG, etc. and their mappings to service lines/higher level categories), geographical info, etc.

Validate the numbers

1. Prove a number before anyone else has to, using reconciliation SQL, version-over-version comparisons that show what moved, and impact analysis run before a logic change ships.
2. Turn one-off QA into standing coverage: the data tests, the comparisons against a known-good baseline rather than the previous run, and the completeness thresholds that have to pass before data reaches a customer.
3. Run the data refresh and delivery cadence for customer environments once ingestion is complete, working test failures to root cause with engineering and handing off validated groupings to data science and product.

Turn requests into delivered analytics

1. Scope feature requests from product, clinical informatics, and customer teams, write the specification and acceptance criteria, decide what you do yourself and what goes to an engineer, and follow it to release.
2. Settle methodology that crosses teams, including attribution logic, referral definitions, and provider reference data, where data quality, run time, and scope get traded against each other.
3. Hold AI-assisted tooling to the same standard as your own work. Clarify uses agentic tooling for data sourcing, specification drafting, and triage, and this role checks generated output against source data and sets the review it has to pass.

What we are looking for

We are always looking for new team members who will add to our culture and have a strong passion for impact. In particular, the Senior Analytics Engineer will have:

Required Qualifications

1. Bachelor’s degree in a quantitative, technical, or health-related field, or equivalent practical experience
2. Five or more years in data analysis, healthcare analytics, or a comparable data-heavy role
3. Advanced SQL. You query large datasets without help, build a metric from raw source records, define its grain, and defend every value in it
4. Experience in the AWS ecosystem, experience with industry-leading AI models, especially in their use for code development
5. Working knowledge of healthcare data and the context around it, such as claims, provider, or network data, and what the codes on a claim represent
6. Experience with data in a production setting, where tables refresh on a schedule, other teams depend on your output, and changes move through QA before release
7. Clear writing. Specifications, acceptance criteria, and decision records an engineer can act on and an auditor can follow six months later

Personal Attributes

1. A high bar and the work ethic to hold it. You do whatever it takes to get there — chasing down the missing answer, filling the gap no one owns, staying with it until it is right. You expect the same standard from the work around you.
2. Ownership mindset. You treat the components you own as yours, and you carry a problem to its outcome rather than handing it off halfway.
3. Comfort with ambiguity. The problems may be clear but not yet well defined. You make a reasonable call, state your assumptions, and keep moving.
4. A bias toward action. You are a doer. When something needs to be built, validated, or unblocked, you go do it, and you prototype your way to an answer.

Preferred Qualifications

1. Depth in a healthcare domain such as episode grouping, risk adjustment, quality measurement, or provider and network reference data, including CMS or NCQA measure specifications, clinical value sets, or standards such as HL7, FHIR, and X12
2. BI and dashboarding tools, and a record of explaining an analysis to an audience that does not work in the data
3. Recurring data quality checks you set up yourself rather than one-off validations
4. Python/Pyspark experience

What we offer you

• Competitive compensation (base + bonus + equity)
• Quality health insurance
• Traditional 401K plan
• Vision, dental, disability and life insurance
• Flexible Spending Accounts and Commuter Benefits
• Generous PTO
• Flexibility
• Monthly work-from-home stipend
• Remote friendly
• A collaborative workplace, which will challenge you and celebrate your work
• A chance to learn with and from interesting and enthusiastic colleagues

$142,000 - $167,000 a year

Don’t meet every single requirement? At Clarify we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

We believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Having a diverse team allows us to bring more ideas to the table when working on lighting the path to higher-value care. We embrace employees and applicants of all backgrounds, including those of traditionally underrepresented groups. With this in mind, we do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Clarify is an outcomes company. We partner with 60+ health systems to do the work that most analytics vendors walk away from. Across 900 million annual referrals and $1 trillion in downstream spending, we identify where mission and margin are falling out of alignment, and then we embed with the people who can change it: the liaison in the field, the contract negotiator at the table, the service line leader running the plan.

We bring the most complete picture of care economics in healthcare. 300 million patient journeys. 5.6 trillion price transparency rates. Episode-level quality across every major payer contract. Clarify Meridian puts that picture to work at the point of every decision. But the picture is not what we deliver. The outcomes are.

We are looking for a Senior Product Manager who owns components of Clarify’s Meridian software and carries each one from concept through build, validation, and release, running the QA and analytics that decide whether a new capability ships and whether the software already in customers’ hands keeps working.

This is a hands-on role for a product builder who is analytical, technical enough to prototype and validate, and energized by shipping software that customers rely on.

The role

The Senior Product Manager will be responsible for a range of responsibilities, including (but not limited to):

• Take features from prototype through release, using AI-enabled coding to build and working with engineering to refine and deploy.
• Own the quality bar for net-new capabilities, including regression testing and release gates. When bugs surface, own them to resolution: triage severity, drive the fix, and confirm it before release.
• Translate product strategy and vision into clear methodologies and standards that guide engineering decisions and execution.
• Act as the commercial and customer team’s product partner — sharing roadmap, writing release notes, demoing the product, answering questions, and prioritizing bug fixes.
• Keep existing capabilities dependable release over release, investigating issues and validating fixes for customers already on the platform.
• Write the specifications and acceptance criteria for the components you own, effectively communicating a defined concept so that it can be built against.
• Partner across engineering, analytics, and clinical informatics to align on methodology and resolve tradeoffs among data quality, speed, and scope.

What we are looking for

We are always looking for new team members who will add to our culture and have a strong passion for impact. In particular, the Senior Product Manager will have:

Required Qualifications

• Five or more years in product management, product analytics, or a comparable technical role.
• Analytical fluency and direct comfort in data. You can interrogate a dataset, QA a metric, and defend a number without waiting on an analyst to pull it.
• Technical aptitude and a builder’s instinct. Coding is not required. You have prototyped or built product and can work with engineering on how something gets built, not only what.
• Clear writing and speaking, including specifications engineering can execute against.
• Experience prototyping/building with AI tools is a plus.
• Bachelor’s degree in a quantitative, technical, or health-related field, or equivalent practical experience

Personal Attributes

• A high bar and the work ethic to hold it. You do whatever it takes to get there — chasing down the missing answer, filling the gap no one owns, staying with it until it is right. You expect the same standard from the work around you.
• Ownership mindset. You treat the components you own as yours, and you carry a problem to its outcome rather than handing it off halfway.
• Comfort with ambiguity. The problems may be clear but not yet well defined. You make a reasonable call, state your assumptions, and keep moving.
• A bias toward action. You are a doer. When something needs to be built, validated, or unblocked, you go do it, and you prototype your way to an answer.

Preferred Qualifications

• Healthcare background strongly preferred. Familiarity with strategic and operational aspects of health systems that directly inform what we build. Experience with claims, provider or network data, or payer and provider workflows lets you contribute sooner.
• Work on LLM-driven or AI-assisted features, including evaluating and validating generated output.

What we offer you

• Competitive compensation (base + bonus + equity)
• Quality health insurance
• Traditional 401K plan
• Vision, dental, disability and life insurance
• Flexible Spending Accounts and Commuter Benefits
• Generous PTO
• Flexibility
• Monthly work-from-home stipend
• Remote friendly
• A collaborative workplace, which will challenge you and celebrate your work
• A chance to learn with and from interesting and enthusiastic colleagues

$162,000 - $190,000 a year

Don’t meet every single requirement? At Clarify we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

We believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Having a diverse team allows us to bring more ideas to the table when working on lighting the path to higher-value care. We embrace employees and applicants of all backgrounds, including those of traditionally underrepresented groups. With this in mind, we do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Senior Technical Account Manager

The Senior Technical Account Manager serves as a Customer Success leader for assigned Strategic accounts, responsible for driving business outcomes, solution adoption, customer health, retention, and long-term value realization. Acting as a trusted advisor and executive partner, the Senior TAM aligns customer objectives with internal resources, proactively manages risk, drives accountability across cross-functional teams, and ensures customers achieve measurable success from their investment. While maintaining a strong understanding of the customer’s environment and solutions, the Senior TAM’s primary responsibility is to coordinate and mobilize the appropriate expertise across the organization rather than serving as the primary technical troubleshooter.

Major Functions/Responsibilities

Account Management

• Be the assigned Strategic account’s primary point of contact and function as their professional advocate and relationship manager within CX, ensuring fulfillment of contract deliverable’s, SLA management, ongoing customer education and product enhancement.
• Responsible for customer satisfaction, retention and reference ability for all assigned accounts and drives improvements that ensure we do this across our enterprise customer base.
• Develop and maintain an effective and productive relationship with assigned account(s) at all levels within their organization (from front-line contact center management through senior/executive leadership).
• Clear understanding of the assigned accounts’ business goals and directions and drive return on investment with our products and services.
• Hold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, ensure that CX’s solutions meet their needs, assess training needs, share best practices, consistently increase their success, etc.).
• Partner with other CX teams (Technical Support, Professional Services, Product Management, etc.), to ensure that proper resources are engaged to resolve issues / requests properly and within SLA targets and customer outcome expectations.

Technical

• Excellent triage and troubleshooting facilitation skills.
• Demonstrate superior in-depth knowledge of CX products and associated technologies, especially those employed by assigned accounts.
• Utilize a deep understanding of each customer’s environment to identify customer needs and help others across the company understand how the customer is using our products, ensuring that we use that understanding to continue to innovate and deliver best in class enterprise-level solutions and services.

Communication

• Arrange and conduct regular Service and Technology Reviews with proper customer and CX stakeholders.
• Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and logged into the CRM system.
• Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations.
• Communicate and work with customers in a way that builds confidence, de-escalates situations, and helps customers know that their issues and concerns are being properly represented and handled by CXone.
• Make and meet all commitments, building trust with customers and help others to do the same.
• Employ an assertive yet positive attitude in working with others to create standardized and consistent processes and to improve process issues that cause inefficiency, risk, missed targets, and frustration.

Leadership

• Provide coaching and mentoring to peers and exemplify consistent and high-value participation in knowledge creation and improvement.
• Exemplify escalation prevention, resource engagement and communication when escalation occurs.
• Lead the way in team goal achievement and set personal goals that increase effectiveness and success of yourself and the team.
• Can act as a backup for managers or other Technical Account Managers as needed.

Required Education, Experience, and Specific Job Related Skills:

Bachelor’s degree (BS) in Business Management or related field or equivalent work experience required.

Experience Required

• 5+ years proven track record of successful Enterprise Account Relationship Management in either presales or post sales environment.
• Excellent Communication and Presentation skills with both C-Level and day-to-day operations stakeholders.
• Experience developing and executing Customer Success strategies for enterprise accounts.
• Demonstrated ability to improve customer health, adoption, GRR, and NRR through proactive engagement and value-based account management.
• Proven ability to lead cross-functional teams and drive accountability in matrixed organizations.
• Experience conducting Executive Business Reviews, Success Reviews, renewal planning, and strategic account planning.
• Work largely during the customers’ core business hours, with occasional extended hours as needed. Occasional on-call after-hours work may be required as needed by the customer.
• Ability to travel 20% of the time, visiting customer sites and attending company meetings.

Experience Preferred ​

• Superior in-depth knowledge of CX products and associated technologies, especially those employed by assigned accounts.
• Technical skill-set, with problem resolution skills in Contact Center, Telecommunications, LAN/WAN, Cloud-based Software, Security, etc.
• Experience supporting customer regulatory requirements including but not limited to HIPPA, PCI, SOX, FISMA etc.
• Industry Certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.​

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

About the company:

The mining industry has steadily become worse at finding new ore deposits, requiring >10X more capital to make discoveries compared to 30 years ago. The easy-to-find, near-surface deposits have largely been found, and the industry has chronically under-invested in new exploration technology, relying on the manual techniques of yesteryear – even as demand accelerates for copper, lithium, and other metals to build electric vehicles, renewable energy, and data centers.

KoBold builds AI models for mineral exploration and deploys those models—alongside our novel sensors—to guide decisions on KoBold-owned-and-operated exploration programs. Since our founding in 2018, KoBold has become by far both the largest independent mineral exploration company and the largest exploration technology developer. Our data scientists and software engineers, who come from leading technology companies, jointly lead exploration programs with our renowned exploration geologists.

KoBold has proven its first discovery with materially less capital than the industry average and found one of the best copper deposits ever discovered: the copper is far more concentrated than the global average of copper mines, and this asset alone is expected to generate meaningful revenue for decades. KoBold has a portfolio of more than 60 other projects, each of which has the potential for another high-quality discovery.

KoBold is privately held; investors include institutional asset managers T. Rowe Rice and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Breakthrough Energy Ventures, BOND Capital, and Standard Investments; and natural resources companies Equinor, BHP, and Mitsubishi.

About The Role:

In this role, you will develop state of the art instruments to collect data to guide our exploration programs. You will simulate, characterize, and calibrate sensor performance and design new data acquisition systems. Working with vendors and partners, you will build hardware and work with our operations staff to deploy it in the field.

With this sensor data and other data sources at KoBold, you will build models and apply a wide range of scientific computing, statistical, and physics-based methods to find places where there is evidence of ore-forming processes at work and to predict the locations of ore-grade mineralization in 2D and 3D. You will help build a worldwide dataset that underlies our exploration program, with careful attention to identifying and quantifying uncertainty in the data and in our predictions. You will be creating models and developing software to accelerate discovery of critical battery metals.

You will join an outstanding team of data scientists and engineers and will work closely with KoBold’s world-renowned geoscientists to incorporate our best understanding of the chemical and physical processes that create ore deposits. Working with your geoscience colleagues, you will identify new opportunities and technologies for geophysical data collection, create 2D and 3D geologic predictions, identify exploration targets, design field programs to collect data, and use that data to reduce the uncertainty in our predictions and guide the next phase of field work.

Ultimately, your role is to help KoBold make valuable discoveries by building and deploying next generation hardware and using data tools to solve scientific problems. As one of the early members of this team, you will help build these tools from the ground up.

Responsibilities of this position include:

Technical execution

• Design, develop, and deploy new mineral exploration data collection instruments and methods.
• Help develop KoBold’s proprietary software exploration tools.
• Find and curate a wide variety of geospectral, geophysical, geochemical, geologic, and geographic data and integrate it into KoBold’s proprietary data system.
• Build models to make statistically valid predictions about the locations of compositional anomalies within the Earth’s crust.
• Create effective visualizations for evaluating model performance and enabling rapid interaction with the underlying data and key features.
• Develop and apply a range of data processing, statistical, and physics-based techniques to geoscientific data — from computer vision to geophysical inversions — and use the results to guide our targeting efforts and inform our acquisition and exploration decisions.
• Present to and collaborate with our external partners and stakeholders.
• Push the state of the art in analysis capabilities by implementing statistically rigorous spatially aware clustering, anomaly detection, and other analysis methods
• Collaborate with data scientists, geoscientists and engineers to invent and deploy algorithms that combine large and complex data sets for mineral exploration and discoveries

Qualifications

• Demonstrated ability to quickly absorb and synthesize complex information, with a track record of high intellectual rigor in a professional setting.
• Exceptional curiosity and eagerness to learn, with a proactive approach to exploring new concepts and technologies.
• A successful track record of developing complex equipment with cross-disciplinary teams and vendors.

Technical skills, including extensive experience with:

• Physical measurement and data analysis systems that use phenomena such as optics, electromagnetism, radiation, and gravity.
• Applying scientific knowledge to identify and prototype emerging technologies
• Systems integration and data acquisition.
• Python’s data science packages and general software engineering practices.
• Collaborative software development (git), and familiarity with software engineering best practices like unit test / integration test suites, and CICD pipelines.
• SQL, as well as familiarity with non-relational databases.
• Cloud computing resources.
• Building a wide variety of predictive models, applying them to different problems, and evaluating and interpreting the results.
• Data analysis, physics analysis, and applied statistics on a broad range of types of data including data from physical systems.
• Capacity to dive deep on novel challenging problems in applying ML to mineral exploration, including understanding a complex domain of geology and mineral exploration practices as well as working with limited, disparate and noisy data sources
• Experience deploying sensors in the field

Work practices and motivation:

• Ability to take ownership and responsibility of large projects.
• Intellectual curiosity and eagerness to learn about all aspects of mineral exploration, particularly in the geology domain. Open to working directly with geologists in the field. Enjoys constantly learning such that you are driving insights and innovations.
• Ability to explain technical problems to and collaborate on solutions with domain experts who aren’t software developers. A strong communicator who enjoys working with colleagues across the company.
• Excitement about joining a fast-growing early-stage company, comfort with a dynamic work environment, and eagerness to take on a range of responsibilities.
• Keen not just to build cool technology, but to figure out what technical product to build to best achieve the business objectives of the company.
• Ability to independently prioritize multiple tasks effectively.

It is also helpful but not required to have experience with:

• Remote sensing
• Creating machine learning models on geospatial data
• Image processing or computer vision
• Project and team management

What to Expect

Joining KoBold means getting the opportunity for hands-on exposure to our exploration projects around the world. All employees are expected to travel to project sites, with a minimum of one week per year. Field-facing and technical roles spend significantly more time in the field.

KoBold Metals is an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity for people of any race, color, ancestry, religion, sex, gender identity, sexual orientation, marital status, national origin, age, citizenship, disability, or veteran status.

This position is Full-time Exempt

Salary is one part of KoBold’s total compensation. The US salary range for this role is between $125,000 and $235,000, and will depend on your skills, qualifications, experience, and location. In addition to salary, we offer equity compensation. We also offer benefits including medical, dental, and vision insurance, a 401k retirement plan, short & long term disability and life insurance. We also offer paid sick time and parental leave.”

Location: Remote, Candidates can be located anywhere in the United States or Canada. All candidates must be legally authorized to work in the United States or Canada. 10-20% travel required.

Help Us Build The Future of Travel

At Airalo, we’re making it easier for people to stay connected wherever they travel. As the world’s first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.

Today, we’re a team of 400+ people across 60+ countries, building a product used by travelers every day. We’ve grown quickly, but we’ve worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.

We’re fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.

Your Next Destination

• Location: Remote.
• Contract: Full-time, permanent.
• Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
• Languages: English is our main working language day to day, so you’ll need to be comfortable communicating in it both in meetings and async.

This is a high-impact commercial role owning partner acquisition, channel expansion, and B2B growth across Latin America. You will drive Airalo’s B2B and B2B2C footprint by unlocking high-volume transaction streams across corporate travel, enterprise consumer, and reseller channels.

Reporting directly to the Partnerships Director for North America & LatAm, this Mexico-based role serves as the primary commercial champion for regional market expansion, with a strong focus on growing the Mexican market first.

This role suits a commercially driven, consultative deal-maker who excels at leading complex sales cycles, mapping strategic territories, and building high-value partnerships across Latin America.

Your main responsibilities are:

Strategic Market Mapping & Pipeline Generation

• You lead partner acquisition initiatives alongside the Partnerships Director and cross-functional teams (Growth, Product, Marketing, Operations).

• You conduct territory mapping to build segmented prospect lists from mid-market to larger targets, launching targeted outreach campaigns that convert.

Full Lifecycle Sales & Revenue Expansion

• You own the end-to-end sales cycle - from prospecting and discovery to proposal development, complex negotiation, and successfully closing the deal and onboarding the new partnerships.

• You build and maintain a predictable sales pipeline, consistently delivering against monthly, quarterly, and annual revenue OKRs.

• You are responsible for onboarding the new partnerships successfully by understanding, articulating, negotiating, and owning the integration fully.

Value-Driven Engagement & Ecosystem Advocacy

• You champion Airalo within partner ecosystems, articulating compelling ROI narratives, product positioning, and co-marketing initiatives that accelerate adoption.

• You cultivate deep relationships with C-suite executives and key decision-makers to maximize lifetime partner engagement and transaction volume.

Cross-Functional Execution

• You drive onboarding success by coordinating with internal stakeholders to ensure seamless partner activation, product integration, and performance tracking.

• You utilize CRM tools and analytics to forecast pipeline health, monitor competitor activity, and inform regional pricing and packaging strategies.

Does this sound like you:

• You bring 7+ years of enterprise or channel sales success, preferably within travel, telecom, Fortune 500, or digital marketplaces.

• You have proven experience closing complex B2B and B2B2C deals with C-suite executives and multi-stakeholder teams in large organizations

• You master the consultative and solution-selling frameworks (e.g., SPIN, Challenger, value-based selling) to build compelling business cases.

• You have exceptional storytelling skills, with the ability to translate eSIM innovation into tangible business impact.

• You have professional fluency in both English and Spanish; Portuguese is a strong plus.

• You are willing to travel across the Americas for partner meetings and industry conferences.

Please be aware that we can only consider candidates for this role who already reside and are fully eligible to work in Mexico.

If you are interested in this position, please apply via the link.

Why People Join Us

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team spans 60+ countries, united by a shared belief that great work happens when people are trusted to own what they do. There’s trust to own what you do, space to focus without constant layers of process, and a clear sense of what you’re responsible for from day one.

As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact - from anywhere in the world.

Before You Hit Apply

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

At Airalo, we use AI-assisted tools as part of our recruitment process. Your application will be reviewed using tools that help our recruiters analyze and organize CV information. These tools support, but do not replace, human judgment; all hiring decisions are made by humans. If you progress to an interview, we may use tools to generate AI-assisted notes -  you can opt out of these. For more information on how we handle your data, please see our Privacy Policy: https://www.airalo.com/more-info/privacy-policy.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

Intake is the first point of contact for injured claimants and the engine that converts inbound leads into signed clients. We’re looking for a Senior Manager, Intake to own the performance, scale, and quality of a large, distributed intake operation that spans in-house staff and nearshore/BPO partners.

This is a hands-on leadership role for someone who has run high-volume intake or contact-center teams at scale, knows how to get the most out of outsourced and nearshore vendors, and is fluent in the systems and technology that keep a modern intake operation running. You’ll be measured on speed, conversion, quality, and client experience, and you’ll have the mandate to redesign process and tooling to move all four.

What You’ll Do

Lead the intake operation

• Manage a large, multi-site intake team (in-house and remote), including team leads, supervisors, and intake specialists across time zones.

• Own daily service levels, staffing coverage, and schedule adherence across a high-volume, extended-hours (often 24⁄7) operation.

• Coach and develop supervisors; build career paths, performance plans, and a culture of accountability and empathy toward injured clients.

Manage nearshore / BPO partnerships

• Own the day-to-day relationship with nearshore and BPO vendors, defining SLAs, KPIs, and vendor scorecards, and holding partners accountable to them.

• Lead vendor selection, onboarding, ramp planning, and capacity forecasting; partner on hiring profiles, training curricula, and quality calibration.

• Manage bilingual (English/Spanish) intake coverage and ensure consistent quality and compliance across all sites, regardless of location or vendor.

• Conduct regular business reviews (WBRs/QBRs) and drive continuous improvement on cost-per-signed-case and conversion.

Own performance and metrics

• Define, track, and improve core intake KPIs: speed-to-lead, contact and connect rates, lead-to-retainer conversion, sign-up/retention rate, abandonment, and quality/QA scores.

• Build dashboards and reporting that give leadership real-time visibility into pipeline, funnel drop-off, and vendor performance.

• Diagnose bottlenecks across the funnel and run experiments to lift conversion and reduce time-to-sign.

Own the systems and process

• Serve as the operational owner of the intake tech stack, CRM/case-management, lead management and routing, telephony/dialer, e-signature, and workforce-management tools.

• Design and document intake workflows, call scripts, screening criteria, disqualification logic, lead routing, and follow-up cadences.

• Partner with cross-functional stakeholders to configure and optimize systems, automate manual steps, and ensure clean data flow from first contact through signed retainer.

• Build and maintain a QA/call-monitoring program with scorecards, calibration sessions, and coaching feedback loops.

Partner cross-functionally

• Work closely with Marketing on lead quality, source performance, and speed-to-lead handoffs.

• Coordinate with Case Management / Legal on clean case handoffs, sign-up packets, and documentation standards.

• Ensure the operation stays compliant with applicable rules on client solicitation, consent, call recording, and data privacy.

What You Bring

• 6+ years of intake, contact-center, or client-services operations experience, including 3+ years managing large teams (typically 30+ agents directly or through supervisors).

• Personal injury, mass tort, or legal-services intake experience.

• Bilingual (English/Spanish) or experience managing bilingual/LATAM nearshore operations.

• Direct experience managing nearshore and/or BPO/outsourced teams, including SLA definition, vendor management, scorecards, and capacity/ramp planning.

• Proven track record managing large remote/distributed teams and hitting service levels across multiple sites and time zones.

• Working command of the systems that govern an intake operation, CRM / case-management platforms (e.g., Litify, Salesforce, Filevine, SmartAdvocate, CasePeer, Lead Docket), dialers/telephony (e.g., Five9, Genesys, RingCentral, Twilio), lead-routing, e-signature, and workforce-management tooling.

• Fluency with intake/contact-center metrics and the ability to turn data into action.

• Strong people-leadership, coaching, and communication skills.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience. Jump was founded by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser. We’re backed by top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures.

Our platform powers teams across the NBA, WNBA, and NWSL among other leagues, helping them boost ticket sales and deliver innovative fan experiences. We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role

Jump is seeking a Senior Data Engineer to join our nimble Data team, where you’ll help build and evolve the data platform that powers the company. You’ll own the reliability and performance of our Snowflake and dbt-powered stack, building the pipelines and models that make data trustworthy and usable across Jump - from internal dashboards to client-facing products. As we create and iterate on agentic functionality across our product, you’ll help shape how Jump builds on and leverages its data foundation. This is a hands-on, high-ownership role spanning data platform, analytics engineering, and data infrastructure. You’ll work across the stack, solving problems end-to-end while helping shape the architecture and data practices that will support Jump as we scale.

What You’ll Do

• Build and maintain ELT pipelines that turn raw data into modular, well-tested dbt models inside Snowflake

• Design and maintain reliable data orchestration and workflows as the platform grows in complexity

• Write and maintain dbt tests that catch issues before they reach a critical point

• Document models and sources so the meaning of our data is discoverable

• Build monitoring and alerting that surfaces pipeline failures and data anomalies before anyone has to ask

• Optimize Snowflake table design and materialization strategy to keep performance high and costs in check as data volume grows

• Help evolve Snowflake access controls and governance, keeping roles, grants, and security aligned with organizational standards

• Dig into what internal teams and external clients actually need from our data, not just what they ask for

• Bring a strong engineering discipline to data work; version control, CI/CD, code review

• Build the data infrastructure and governance needed to support new AI/ML use cases, including reliable access to high-quality, well-understood data

What We’re Looking For

• 6+ years of data engineering experience

• Ability to independently own complex data systems from design through production and make sound architectural tradeoffs

• Strong product and stakeholder instincts - you can translate ambiguous business needs into durable data solutions

• Deep, production-grade SQL and Snowflake expertise

• Deep experience with dbt, including testing, documentation, dependencies, and deployment

• Software engineering discipline — Git-based version control, CI/CD for data pipelines, and strong Python skills for building data pipelines, orchestration, and custom transformations

• A track record of building testing, monitoring, and alerting into pipelines before something breaks, not after

Nice to Haves

• Familiarity with BI/analytics tools, ideally Sigma

• Experience with orchestration and workflow tooling

• Depth with cloud platforms

• Exposure to supporting ML/AI pipelines or streaming and real-time data

Attributes that will make you successful on our team

• A strong desire to learn. You are curious and willing to dive deep to become a subject matter expert in our domain

• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

• Passion. You love using your skills to solve real problems. You hold yourself to a high standard and help to elevate others as well.

• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

• Customer-centric mindset. You put customers at the heart of everything they do, striving to understand their needs and exceed their expectations

• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• $1,000 reimbursement for learning and development

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency. We have established a standardized leveling framework based on job scope and responsibilities. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor. The compensation for this role is $190,000-$210,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There’s a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.

Hybrid

Lokation: Prague 8, HO 50 %

Languages: Fluent English and Czech, (German B2 is a plus)

Level: Senior

Form of cooperation: Contraktor

Start date: asap

Allocation: Full-Time

Allocation length: Long term

The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction.

Task and responsibilities:

• Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP

• Connectivity setup: Allowing clients to instruct and receive reporting on their accounts

• Signature Verification: Providing signature verification services for Clearstream entities

• Monitor, verify and execute incoming internal & external requests

• Verify accuracy and completeness of the requests, follow up and ensure proper execution

• Collection and storage of customer documentation

• Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub

• Provide regular status to the Project

Mandatory skills and experiences:

• Strong organizational and solution-oriented skills, attention to detail

• Ability to work independently as well as in a team in a diverse international environment

• Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability

• A keen interest in enhancing your skillset and your understanding of the capital markets

Optional skills:

Experience with SAP systems, account maintenance and archiving tools is an advantage

• German level B2 is a plus

WEB

• title=Client Service Manager
• job=other

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

It’s a new day with a new opportunity at 8am!

About the role:

As we evolve our security posture to meet growth and regulatory expectations, we are seeking a transformational Senior Information Security Manager to lead our technical security team and operationalize security capabilities that are measurable, effective, and aligned with business priorities. This is a hands-on leadership role: you will lead the day-to-day execution of the security program and directly manage the security engineering and analyst team, while partnering closely with the U.S.-based VP of Information Security and the compliance and privacy operations team.

Location: Czech Republic (Remote). Working hours for this role are aligned to U.S. Central Time (Austin) core business hours to ensure real-time collaboration with the U.S.-based security leadership and compliance team.

This role is hired through an Employer of Record (EOR) partner in the Czech Republic.

About us:

8am builds software that helps professionals run stronger businesses. Our platform powers payments, client experience, and operational workflows for legal, accounting, and other service-based businesses. U.S. based professionals count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

More than 250,000 professionals across the U.S. rely on our products every day. As we continue to grow, we’re investing in the next generation of our platform and are looking for experienced engineers who want to help shape its future.

What you’ll do:

• Team leadership: Lead and develop the security engineering/analyst team — delivery, prioritization, coaching, performance
• Security operations: Own security platforms (EDR, SIEM, compliance automation, vulnerability management, CSPM) and detection/response workflows
• Metrics & reporting: Own security metrics pipeline (remediation velocity, control assurance, coverage) for quarterly business reviews
• AI security: Drive AI adoption in tooling for better detection, and define/enforce security standards for AI/agentic systems (LLM integrations, orchestration, governance)
• Incident & compliance leadership: Lead incident response (EU hours, US coordination), post-incident reviews, and partner on compliance audits (SOC 2, PCI DSS, EU regs)
• Security design reviews: Lead design reviews across product lines with risk ratings, SLAs, and documented standards
• Threat intel & detection engineering: Monitor relevant threat intel and convert into actionable detections
• Fraud/attack investigation: Partner cross-functionally to investigate attacks (card testing, fraud, abuse), turning findings into detections and hardening recommendations

About you:

• 7+ years in information security, including 2+ years leading technical security staff.

• Hands-on depth in cloud security operations (AWS preferred), SIEM/log analytics, EDR platforms, and vulnerability management programs.

• Track record of building measurable, metrics-driven security programs in a compliance-heavy environment (PCI DSS, SOC 2, or equivalent).

• Experience operating in distributed, cross-timezone teams; excellent written communication.

• Fluent professional English.

• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

• This position is preferably based in Brno, Czech Republic

Bonus points:

• Experience securing or governing AI/LLM systems and agentic tooling.
• Familiarity with EU regulatory landscape (GDPR) and fintech or legal-tech domains.

Additional Information

The monthly gross salary range for this position is CZK 95,000 to CZK 175,000. 8am is committed to fair, objective, and non-discriminatory compensation, and actual pay may vary based on job-related knowledge, skills, experience, and education.

Why join our new 8am Brno hub?

• Founding Team Impact: Be a founding engineer of our new Brno R&D hub. After a brief 1-6 month integration with U.S. based teams, you will help form fully autonomous, locally-led squads with clear paths to Staff and leadership roles
• Drive our “AI-First” Transformation: We are building a secure, massive-scale “Unified AI Platform”. Depending on your squad, you will either help architect this core infrastructure (LLM routing, RAG, agent orchestration) or build directly on top of it.
• Build the Next Generation of Our Platform: Help shape the systems powering products used by more than 250,000 professionals. You’ll work on complex platform capabilities across payments, workflow automation, and AI-powered features as we expand into new professional service markets.

Benefits and Perks

We offer a competitive, locally relevant benefits package designed to support your life in the Czech Republic while giving you access to global opportunities:

• Performance bonus opportunities and employee referral rewards
• Flexible Time Off (FTO) and 13 paid public holidays aligned with the Czech calendar
• Paid sick leave with additional support through the Czech social security system
• Maternity, paternity, and parental leave in line with Czech regulations, plus additional paid paternity leave from 8am
• Full statutory benefits, including public health insurance, social security, pension, and work accident coverage

Grow Your Career

• Access to Coursera (including Gen AI Academy) and ongoing professional development
• Clear growth paths, regular feedback, and opportunities for advancement

What Makes 8am Different:

• International company environment with collaboration across Europe and the U.S.
• Opportunities to travel for company events (including potential U.S. visits)
• Engaging team culture with local events, outings, and community initiatives
• High-quality company swag and programs focused on wellness, learning, and connection

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Applicant Data Privacy Notice:

Your personal data will be collected and retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.  Full policy linked here.