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Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

At Team Carney, we believe that true performance acceleration happens at the intersection of innovative learning and deep strategic expertise. Since 1994, our mission has been to provide top-tier training, learning, and human capital solutions that empower Federal Government agencies to meet their critical mandates. We are seeking a skilled Technical Writer/Editor (Mid-Level) to support the NIC Curriculum Modernization, E-Learning Development, & Instructor-Led Training Revision Support initiative.

This position is contingent on contract award.

Work Schedule and Location

• Employment Status: Part-Time / Project-Based (~20 hours/week).

• Location: This position is fully remote within the U.S.

Who You Are & What You’ll Do

The Technical Writer/Editor (Mid-Level) will plan, manage, and coordinate documentation across the full course development lifecycle. You will write, edit, and rewrite technical materials—including systems documentation, user manuals, reports, cybersecurity-related training collateral, and system security plans. Working closely with subject matter experts, instructional designers, and engineering personnel, you will collect technical data, produce clear technical illustrations, and translate complex concepts into clear, concise, and accessible content while ensuring all deliverables meet rigorous quality control standards.

What You Bring to the Table - Requirements

• Education: Bachelor’s degree in English, Journalism, Communications, Technical Writing, or a related field (or an Associate’s degree with equivalent work experience).

• Experience: 3+ years of technical writing and editing experience, preferably supporting training, software, or government documentation projects.

• Core Capabilities:

  • Demonstrated ability to write, edit, and rewrite technical manuals, reports, and training collateral.

  • Proven experience collecting technical data and collaborating with Subject Matter Experts (SMEs) to ensure instructional accuracy.

  • Capability to produce technical illustrations, diagrams, and layout formatting for training packages.

  • Strong familiarity with document quality control and industry style standards.

Why Join Team Carney?

When you join Team Carney, you join a legacy of excellence. We focus on our people because when we make a positive impact on the lives of our employees, they are able to make a positive impact on our clients. We offer a full suite of competitive benefits, including:

• Health & Wellness: Multiple medical, dental, and vision insurance options (BCBS CareFirst), health spending accounts (HSA), and flexible spending accounts (FSA).

• Financial Security: 401(k) retirement plan with company match, plus Carney-paid life and disability insurance.

• Work-Life Harmony: Generous Paid Time Off (PTO), 11 paid holidays, and 6 weeks of paid parental leave.

• Professional & Personal Growth: Annual tuition assistance (up to $5,000) and student loan repayment.

• Get Out and Learn: Up to $200 annually to learn almost anything (from pottery to coding!).

• Get Out and Run: Up to $200 annually to participate in fitness and active lifestyle events.

• Continuous Development: Ad hoc training and ongoing professional development access.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

The Customer Success Manager at Elite is a high-impact role focused on ensuring customers fully realize the value of our products and services. This position requires a high level of performance in customer success and SaaS environments, including driving product adoption, retention, and expansion through proactive customer engagement. A core aspect of this role will be delivering education and enablement initiatives to empower customers with the knowledge and tools they need to maximize their success with Elite’s offerings.

Work Arrangement:​Remote​

This role requires the individual to be based in ​Eastern Standard Time (EST) or Central Standard Time (CST)​time zone.

Responsibilities

• Drive Adoption & Value Realization: Proactively engage with customers to ensure they are utilizing Elite’s solutions effectively and benefiting from all available features.
• Customer Management: Develop and maintain strong, long-term relationships with customers to drive satisfaction, renewals, and expansion opportunities.
• Retention Focus: Collaborate closely with customers to address their needs and concerns, ensuring high retention rates and identifying at-risk accounts for early intervention.
• Customer Education & Enablement: Deliver customized training programs, webinars, and “power hour” sessions to help customers deepen their product knowledge and improve their workflows.
• Proactive Communication: Regularly check in with customers to offer updates, gather feedback, and provide solutions that enhance their experience.
• Collaboration with Sales, Services & Support Teams: Work closely with internal teams to share customer insights, optimize service delivery, and drive growth opportunities.
• Perform other duties as assigned to support the overall goals and objectives of the department/company.
• Perform other duties as assigned to support departmental and company objectives.​

Qualifications

• ​​Bachelor’s Degree​ or equivalent education and experience.
• ​ ​ 3–5 years ​ years of experience in experience in customer success, account management, or a related field, and 2+ years of experience with legal technology (legal tech) or finance technology (fintech), with a strong focus on high-performance environments in SaaS, enterprise technology, or B2B sectors.
• Proven track record of managing and driving the success of large, complex accounts with multi-level stakeholders, ideally within enterprise organizations or high-growth tech companies.
• Experience in delivering advanced customer education and enablement programs, including onboarding, ongoing training, and strategic and tactical workshops that foster deeper product adoption and usage.
• Understanding of customer success metrics and the ability to leverage data to inform strategy, optimize customer engagement, and achieve business outcomes, such as retention, expansion, and upsell.
• Demonstrated expertise in risk management, implementing proactive strategies to mitigate churn, and successfully turning around at-risk accounts.
• Strong cross-functional collaboration skills, with a history of working closely with Sales, Product, and Engineering teams to align customer success strategies with broader organizational goals.
• Experience influencing C-suite executives and key decision-makers to achieve account expansion and strategic partnership goals.
• Deep proficiency in customer success software (e.g., Salesforce, Gainsight) and other analytics tools to manage account health, performance, and engagement efforts at scale.
• Ability to travel up ​ 10–25% ​as business needs require
• Role requires the following physical capacity:​​Sedentary: primarily desk/computer work​
• Must be legally authorized to work in​​United States​; ​Elite does not provide employment sponsorship for this position​

Benefits:

• Competitive Compensation Package ($112,500-$125,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.

If you are a Growth-Minded person who is passionate about delivering results, creating value, improving the team’s efficiency, investigating problems, and finding solutions - join our Team! Our promise to our people is that MasterBorn is the best place in the world to grow your career.

In MasterBorn, we build software better with world-class developers and designers. Our tech stack is built around React, Node.js and TypeScript. We are working with well-established companies and sometimes startups in their early stages (MVPs), which makes the job full of diversity and exciting challenges while crafting cutting-edge solutions.

Enjoy the flexibility of working within the Polish time zone while collaborating with clients from diverse industries in USA, such as Fintech, Sportstech, Medtech, and many others.

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Offer summary:

• Required: 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR managing external clients supporting building SaaS products, experience working in Agile projects, English & Polish - min. C1
• Offer: B2B/UZL, paid days off, 100% remote (or hybrid/onsite - as you prefer), Polish time zone, flexible hours, full time position, long term contract, Scrum Teams, regular Product Owners’ knowledge sharing meetings, and more
• Perks and Benefits: learning budget, health insurance and sport benefit, regular feedback, support, and real learning opportunities, access to internal Design Talks and Tech Talks, and more
• Tools you’ll use: Slack, GSuite, Jira, FigJam and Coda, Apple MacBook Pro

Your future tasks and duties:

• Act as a trusted product partner to the Client’s Product Owner, helping translate business goals into product direction, priorities and actionable decisions.
• Understand the client’s business model, goals, product strategy, users, market context, and success metrics, and ensure the team understands not only what we are building, but why it matters.
• Work at the discovery and delivery stages of the product implementation.
• Manage the product roadmap & product backlog, always connecting roadmap and feature decisions to measurable business and user outcomes rather than just output.
• Prepare the requirements so they are clear to the team.
• Ensure timely delivery of the product.
• Negotiate the scope and explain technical aspects to the client.
• Advise clients on product decisions by clearly communicating trade-offs between business value, user needs, technical complexity, risk, and time to market - confidently discussing priorities, risks, and opportunities with clients and senior stakeholders.
• Constructively challenge client requests, ask strong questions, and recommend alternatives instead of simply executing what the client asks for.
• Work with a scrum team (cross-functional teams of 4-12).
• Collect and provide feedback for your team.
• Proactively identify product opportunities, risks, and gaps, and bring recommendations to the client rather than waiting for requirements.
• Facilitate conversations toward clear decisions, especially when stakeholders disagree or requirements are ambiguous.

About you - Tech skills & Experience:

• 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR serving clients developing a SaaS product in a BA/Product Owner role.
• Experienced working in Agile projects.
• Strong ability to structure and visualize ideas in real time - helping clients understand flows, logic, and next steps with clarity.
• Excellent at structuring work and communication - ensures clear agendas, aligned roadmaps, and closes loops on decisions and follow-ups.
• Skilled in cooperation, conducting talks, meetings, and workshops with United States based, English-speaking clients.
• Experienced in writing down requirements, creating process flows and communicating them to the development team.
• Ability to conduct workshops with the client (use of a wide range of workshop techniques depending on the kind of client and their needs).
• Solid business and product thinking - you get up to speed quickly on a client’s business model, goals, users, and market context, and use that understanding to shape product decisions.

About you - Soft Skills:

• Excellent command of Polish and English (both C1) is required.
• Not afraid to question the status quo.
• Able to communicate clearly with assertiveness and a positive attitude.
• Analytical mindset (understand the project from the helicopter view and in detail).
• Open-minded, have a problem-solving way of thinking.
• Excellent at self-management & decision-making.
• Happy to take ownership of the product and comfortable moving it forward without needing constant direction - you know what needs attention and close gaps proactively.
• Adaptable communicator - able to adjust the level of detail and framing depending on whether you’re talking to developers, Product Owners, or senior business stakeholders.
• Open to learning from your exceptional teammates and co-workers.

Nice to have:

• Experience in working with Senior Executives
• Understanding of web development technical concepts
• History of working with American stakeholders

Recruitment process:

• CV Review
• Phone call with our Recruiter (15min)
• Soft-skills interview with our Recruiter (1h)
• Technical interview with Product Team (1,5h)
• Interview with your Department Head (1h)
• Decision and feedback 🥳

9,000 zł - 17,500 zł a month

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Join us and have a real impact on the road to a project’s success!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

It’s a new day with a new opportunity at 8am!

About the role:

The AI Security Analyst is a hybrid role combining security operations monitoring with AI-specific risk management and governance support. The role focuses on identifying, assessing, and mitigating risks associated with AI use, particularly generative AI, LLMs, and agentic systems, across internal tools and customer-facing platforms, while contributing to traditional security monitoring. The role does not involve building or training AI models; it secures how AI is deployed, governed, monitored, and used.

Location: Czech Republic (Remote). Working hours for this role are aligned to U.S. Central Time (Austin) core business hours to ensure real-time collaboration with the U.S.-based security leadership and compliance team.

This role is hired through an Employer of Record (EOR) partner in the Czech Republic.

About us:

8am builds software that helps professionals run stronger businesses. Our platform powers payments, client experience, and operational workflows for legal, accounting, and other service-based businesses. U.S. based professionals count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

More than 250,000 professionals across the U.S. rely on our products every day. As we continue to grow, we’re investing in the next generation of our platform and are looking for experienced engineers who want to help shape its future.

What you’ll do:

• AI security and risk management: Identify and mitigate AI-specific threats: prompt injection, jailbreaking and adversarial inputs, sensitive information disclosure, insecure output handling and excessive agency, model misuse and overreliance, and supply chain vulnerabilities in third-party AI services and models.
• AI use-case review: Triage and risk-assess proposed AI use cases with Engineering, Product, Legal, and Privacy before production deployment; recommend controls and document decisions.
• Agentic governance support: Support the operation of the company’s agentic-work governance model: autonomy classification reviews, agent activity monitoring, and evidence collection for governance reviews.
• Vendor and model review: Evaluate third-party AI vendors, model providers, and AI-enabled features for security posture and data handling; maintain the approved-provider view.
• Security operations and monitoring: Perform SOC-style monitoring, alert triage, and investigation across cloud, application, and AI-enabled systems, including AI API usage and data flows; enhance detection rules and logging for AI-specific activity.
• Compliance and governance support: Support audit readiness for SOC 2 and PCI DSS and alignment with emerging AI frameworks (NIST AI RMF, OWASP LLM Top 10, ISO/IEC 42001 as the program matures); document AI security controls and risk assessments.
• Incident support: Support AI-related incident response, investigation, and post-incident analysis.

About you:

• 3+ years in security operations, security analysis, or GRC with hands-on technical exposure.

• Working understanding of LLM-specific threat classes (OWASP LLM Top 10) and AI risk frameworks (NIST AI RMF).

• Ability to read logs, write basic queries and scripts, and investigate independently.

• Strong written English and documentation discipline; comfortable in a distributed team.

• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

• This position is preferably based in Brno, Czech Republic

Bonus points:

• Experience monitoring or governing agentic AI systems, MCP integrations, or AI developer tooling.
• Fintech, legal-tech, or other regulated-industry background.

Additional Information

The monthly gross salary range for this position is CZK 75,000 to CZK 140,000. 8am is committed to fair, objective, and non-discriminatory compensation, and actual pay may vary based on job-related knowledge, skills, experience, and education.

Why join our new 8am Brno hub?

• Founding Team Impact: Be a founding engineer of our new Brno R&D hub. After a brief 1-6 month integration with U.S. based teams, you will help form fully autonomous, locally-led squads with clear paths to Staff and leadership roles
• Drive our “AI-First” Transformation: We are building a secure, massive-scale “Unified AI Platform”. Depending on your squad, you will either help architect this core infrastructure (LLM routing, RAG, agent orchestration) or build directly on top of it.
• Build the Next Generation of Our Platform: Help shape the systems powering products used by more than 250,000 professionals. You’ll work on complex platform capabilities across payments, workflow automation, and AI-powered features as we expand into new professional service markets.

Benefits and Perks

We offer a competitive, locally relevant benefits package designed to support your life in the Czech Republic while giving you access to global opportunities:

• Performance bonus opportunities and employee referral rewards
• Flexible Time Off (FTO) and 13 paid public holidays aligned with the Czech calendar
• Paid sick leave with additional support through the Czech social security system
• Maternity, paternity, and parental leave in line with Czech regulations, plus additional paid paternity leave from 8am
• Full statutory benefits, including public health insurance, social security, pension, and work accident coverage

Grow Your Career

• Access to Coursera (including Gen AI Academy) and ongoing professional development
• Clear growth paths, regular feedback, and opportunities for advancement

What Makes 8am Different:

• International company environment with collaboration across Europe and the U.S.
• Opportunities to travel for company events (including potential U.S. visits)
• Engaging team culture with local events, outings, and community initiatives
• High-quality company swag and programs focused on wellness, learning, and connection

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Applicant Data Privacy Notice:

Your personal data will be collected and retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.  Full policy linked here.

It’s a new day with a new opportunity at 8am!

About the role:

The Information Security Engineer ensures the security and integrity of 8am’s systems, with a focus on cloud security operations, detection engineering, incident response, and data protection. This role is the hands-on technical backbone of the security program: you will operate and improve our detection and response stack, lead technical investigation of security events, and partner with engineering teams to embed security across our platforms.

Location: Czech Republic (Remote). Working hours for this role are aligned to U.S. Central Time (Austin) core business hours to ensure real-time collaboration with the U.S.-based security leadership and compliance team.

This role is hired through an Employer of Record (EOR) partner in the Czech Republic.

About us:

8am builds software that helps professionals run stronger businesses. Our platform powers payments, client experience, and operational workflows for legal, accounting, and other service-based businesses. U.S. based professionals count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

More than 250,000 professionals across the U.S. rely on our products every day. As we continue to grow, we’re investing in the next generation of our platform and are looking for experienced engineers who want to help shape its future.

What you’ll do:

• AWS security operations: Manage AWS security posture — identify vulnerabilities, triage findings (GuardDuty, Security Hub), drive remediation with owning teams
• Detection engineering: Operate/extend EDR and SIEM — maintain endpoint coverage, author detection queries/dashboards, tune alerts, investigate suspicious activity
• Incident response & forensics: Lead hands-on IR — investigation, containment, forensic analysis, remediation, and post-incident reviews
• Vulnerability management: Run operational cadence — scanner curation, severity SLAs, remediation tracking, code/secret scanning triage
• Security awareness & internal ops: Manage KnowBe4 phishing tests/training with Compliance
• Platform security: Support WAF monitoring, IaC security review, and cloud account hygiene across multi-account environment
• Data privacy & compliance support: Collaborate on data mapping/DLP/classification, and on compliance controls (PCI ASV scans, Vanta tests)
• Product security & documentation: Advise on customer-facing/product security questions; maintain runbooks so work is reproducible by any teammate

About you:

• 4+ years in security engineering or security operations, with real incident response experience.
• Strong AWS security knowledge (IAM, logging, GuardDuty/Security Hub, multi-account patterns).
• Proficiency with SIEM query languages, detection tuning, and at least one scripting language (Python

preferred).

• Experience with vulnerability management tooling and remediation SLA programs.

• Comfortable operating independently in a distributed team; strong written English.

• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

• This position is preferably based in Brno, Czech Republic

Bonus points:

• PCI DSS or SOC 2 environment experience; ASV scan operations.
• Terraform/IaC security review experience.
• Exposure to securing AI-assisted development or agentic tooling.

Additional Information

The monthly gross salary range for this position is CZK 90,000 to CZK 160,000. 8am is committed to fair, objective, and non-discriminatory compensation, and actual pay may vary based on job-related knowledge, skills, experience, and education.

Why join our new 8am Brno hub?

• Founding Team Impact: Be a founding engineer of our new Brno R&D hub. After a brief 1-6 month integration with U.S. based teams, you will help form fully autonomous, locally-led squads with clear paths to Staff and leadership roles
• Drive our “AI-First” Transformation: We are building a secure, massive-scale “Unified AI Platform”. Depending on your squad, you will either help architect this core infrastructure (LLM routing, RAG, agent orchestration) or build directly on top of it.
• Build the Next Generation of Our Platform: Help shape the systems powering products used by more than 250,000 professionals. You’ll work on complex platform capabilities across payments, workflow automation, and AI-powered features as we expand into new professional service markets.

Benefits and Perks

We offer a competitive, locally relevant benefits package designed to support your life in the Czech Republic while giving you access to global opportunities:

• Performance bonus opportunities and employee referral rewards
• Flexible Time Off (FTO) and 13 paid public holidays aligned with the Czech calendar
• Paid sick leave with additional support through the Czech social security system
• Maternity, paternity, and parental leave in line with Czech regulations, plus additional paid paternity leave from 8am
• Full statutory benefits, including public health insurance, social security, pension, and work accident coverage

Grow Your Career

• Access to Coursera (including Gen AI Academy) and ongoing professional development
• Clear growth paths, regular feedback, and opportunities for advancement

What Makes 8am Different:

• International company environment with collaboration across Europe and the U.S.
• Opportunities to travel for company events (including potential U.S. visits)
• Engaging team culture with local events, outings, and community initiatives
• High-quality company swag and programs focused on wellness, learning, and connection

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Applicant Data Privacy Notice:

Your personal data will be collected and retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.  Full policy linked here.

About RDA

RDA is a strategy-first, AI-driven digital consultancy that partners with enterprise organizations to deliver scalable digital solutions across strategy, engineering, and data. Proud to be a multi-year Great Place to Work certified company.

Location

Remote within the United States.  We are primarily interested in candidates who reside in the Eastern or Central regions and can collaborate during EST business hours.  Due to current hiring restrictions, we are unable to consider candidates who reside in California, Colorado, Oregon or Washington.

The Role

We’re seeking a Software Engineer to design, build, and deliver modern applications using Microsoft and JavaScript frameworks. This role is ideal for a developer who thrives in full-stack environments and is eager to integrate AI into the software development lifecycle. You’ll collaborate with cross-functional teams to create scalable solutions that power real business impact.

What You’ll Do

• Develop and deploy applications using React.js, Next.js., Node.js, NET/C#, and headless DXP platforms.
• Apply AI tools and best practices to enhance coding, testing, and delivery workflows
• Collaborate with stakeholders across industries, including manufacturing, financial services, and retail
• Contribute across the full stack, including user interfaces, databases, and services
• Support third-party integrations and deployment activities
• Participate in Agile Scrum ceremonies, helping to estimate and plan work
• Grow your skills through RDA’s Continuous Learning program, which provides bonuses for achieving training goals, learning objectives, and certifications

What We’re Looking For

• 2–6 years of professional software development experience in a cloud environment using React.js and Next.js
• Experience integrating AI tools into the software development process
• Understanding of .NET fundamentals and familiarity with Agile and Scrum methodologies; experience with C# is is plus
• Helpful qualifications include experience with Node.js, a CMS (ideally headless), and a bachelor’s degree in Computer Science or a related field

Why Join RDA?

• Collaborate with teams solving real business problems through modern development and AI
• Work on high-impact projects across multiple industries
• Grow in a learning-focused, supportive culture
• Enjoy flexible remote work and competitive compensation

Ready to Make an Impact? Apply today to meet our team virtually and discover why RDA is the right place for your next career move.

No third parties, please. Only U.S. Citizens or U.S. Permanent Residents need apply.

Better Money

Strike is the Bitcoin company. With Strike, you can buy and sell bitcoin, pay bills, and borrow against your holdings. From individuals to businesses, Strike is purpose-built for every step of the Bitcoin journey. Available in more than 100 countries — including the U.S., Europe, Latin America, and Africa — Strike is building a better financial system powered by Bitcoin. Bitcoin is better money. Strike is how you use it.

Role

Strike is where people around the world send, save, and spend money on bitcoin rails. For a product like that, customer trust is a feature in and of itself. As the Trust Product Designer, you’ll own the features that make customers confident keeping their money with Strike: security controls, account protection, identity, support experiences, and the systems like KYC/B, transaction limits, account restrictions that keep fraudsters out without getting in the way of good customers.

This role is all about calibrating friction, and abstracting complex logic into intuitive experiences. You’ll turn what most companies treat as friction into experiences customers actually appreciate. You’ll succeed by shipping trust-building features customers love, minimizing fraud, maintaining compliance, and protecting the health and integrity of the Strike ecosystem.

You will be the dedicated designer embedded in the Trust team, owning large 0-to-1 projects spanning across 3 platforms: iOS, Android, and Web. Your designs will impact the entire customer spectrum, individuals and businesses alike.

This role is open to candidates in the Americas or Europe.

What you’ll do

• Shape the security layer of Strike, making protection feel like care
• Champion a high bar for design craft and quality within the Trust team
• Bring dashboard-grade craft to Strike and own the Web part of the Design System, keeping it cohesive with the Mobile experience
• Partner with frontend and backend engineers, balancing platform standards and craft
• Collaborate across a broader design team toward a long-term product vision
• Contribute to the internal design tool library, prototyping your ideas in code: If it doesn’t exist, make it

Qualifications

• 3+ years of Product Design experience, ideally in a fintech or another regulated, trust-sensitive domain
• A portfolio demonstrating expert-level interaction design and systems-thinking
• Experience in multi-platform design systems
• Ability to make creative decisions quickly, cohesively, and at scale
• Resourcefulness, pragmatism and roll-up the sleeves mentality
• Fluency with AI, staying on top of the latest design tooling
• Comfort operating on a small, nimble team, wearing many hats
• Deep curiosity about money, technology, and the future

US-Based Positions

• Salary range: $143K - 152K
• Equity in a high-growth startup
• Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance
• Cell phone and internet reimbursement
• Flexible PTO, sick leave & parental leave
• Access to a company 401k plan
• No trading fees when you buy and sell bitcoin on Strike

Non US-Based positions

• No trading fees when you buy and sell bitcoin on Strike
• Other benefits are location dependent

We do not make hiring decisions based on educational history whatsoever. Our Founder is a college dropout. We employ high school dropouts, PHD candidates and everything in-between. We do not hire credentials. We simply hire talented, passionate individuals who are excited to be a part of our team.

By clicking submit application below, you consent to our use and processing of your data as described in our Candidate Privacy Notice.

Use of AI. Strike uses AI-assisted tools to help review, assess, and verify applications and support the integrity of our recruitment process. A human is always involved in our hiring decisions — we do not rely on automated processing alone.

Revenue Accountant

Finance & Accounting | Grace Hill

Location: Remote (US-based) | Full-Time

About the Role

Grace Hill is seeking a Revenue Accountant to support day-to-day revenue operations across our suite of SaaS products, including LMS, Policy, Shop, Survey, ReputationBuilder, and Realync. This role owns the accuracy of revenue recognized under ASC 606, keeps our subledger and general ledger in sync, and delivers the monthly reporting finance leadership relies on to track recurring revenue trends.

Key Responsibilities

• Salesforce Opportunity Review: Perform daily reviews of closed Salesforce opportunities to confirm they are structured and booked in accordance with ASC 606 revenue recognition standards, flagging exceptions before they hit the ledger.

• Credit Memo Recording: Record credit memos accurately and timely, ensuring each is properly tied to the originating contract or invoice and reflected correctly in revenue.

• General Ledger Reconciliation: Complete monthly general ledger account reconciliations, identifying and resolving discrepancies between subledger detail and the GL.

• Monthly Revenue Accruals: Prepare monthly revenue accrual entries for transactions not yet booked through the subledger, ensuring revenue is recognized in the correct period.

• MRR/ARR Revenue Reporting: Produce monthly MRR and ARR reporting, analyzing period-over-period movement and categorizing changes — such as new logo, cross-sell/upsell, churn, price increase, and organic growth — to give leadership clear visibility into recurring revenue health.

• Commissions & Quota Path Updates: Maintain the accuracy of commissions data flowing from Salesforce for the Sales teams, confirming bookings, splits, and deal attributes sync correctly to the commissions system. Update and reconcile Google Sheets and MRR files each month so quota credit, deal categorization, and revenue figures are current and correctly reflected. Partner with Sales and RevOps to research and resolve discrepancies before commissions calculations run, supporting accurate monthly and quarterly commissions payouts.

• External Audit Support: Support the yearly external audit by pulling and organizing contracts and supporting documentation for revenue sampling requests, and responding to auditor follow-up questions in a timely manner.

• New Bookings Reconciliation: Reconcile the New Bookings report monthly to ensure data aligns with source systems, investigating any discrepancies and utilizing AI tools to streamline and improve the workflow.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field

• 2+ years of experience in revenue accounting or general accounting; SaaS experience preferred

• Working knowledge of ASC 606 revenue recognition principles

• Experience with Salesforce and CPQ systems required

• Experience with Chargebee billing and deferred revenue system is a plus

• Strong Excel skills, including formula-driven reconciliations and variance analysis

• High attention to detail with strong organizational and communication skills

• Comfortable working cross-functionally with Sales, Revenue Operations, and Accounting teams

• Understanding of the NRR commissions plan, including how expansion, contraction, and retention of existing accounts factor into quota attainment and payout calculations

• Comfortable working with AI tools such as Claude is required

Salary range:  $60,000-$80,000 Base + Bonus

Grace Hill offers a robust suite of benefits, including health, dental and vision insurance, 401K, PTO, life insurance, disability insurance, and more.

We do not offer visa sponsorship or assistance. Applicants must be based in the US and authorized to work in the US at the time of hire.

About Grace Hill

Grace Hill provides PerformanceHQ, an AI-powered intelligence platform for the real estate industry that helps owners and operators improve property performance, reduce operating risk, and develop high-performing teams. Backed by decades of real estate experience and dedicated customer support, Grace Hill serves more than 500,000 real estate professionals from more than 2,800 companies.

• Job Code: SHR-HC-04T
• Location: Ripple Effect Headquarters – Rockville, MD
• Employee Type: Exempt, Part-Time Regular
• Telework: Full-time (this role is fully remote with a preference for local, or within local driving distance to HHS badging location)
• Clearance: Public Trust
• Salary Range: $47.34 - $54.44 per hour (how we pay and promote)

Are you passionate about advancing ethical, compliant, and impactful human subjects research through education and outreach?

Ripple Effect is seeking a Human Subjects Educator and Communications Consultant to support the Office for Human Research Protections (OHRP) within the U.S. Department of Health and Human Services (HHS). In this role, you will serve as a key contributor to OHRP’s education and outreach mission by developing and delivering training, guidance, and communications that promote understanding of human subjects protections and compliance with the Common Rule and related federal regulations. You will apply your expertise in research ethics, IRB operations, regulatory compliance, and instructional design to create high-quality educational products, including training curricula, presentations, videos, webinars, job aids, and other external-facing resources for the research community.

As a trusted team member, you will collaborate with federal staff, researchers, institutional officials, IRB professionals, and other stakeholders to identify emerging educational needs, develop innovative learning solutions, and support initiatives that strengthen protections for research participants. The ideal candidate combines strong knowledge of human subjects research regulations with exceptional project management, communication, and content development skills.

If this opportunity sounds exciting, there’s a place for you at Ripple Effect! We offer a collaborative and mission-driven environment where your expertise can make a meaningful impact on research integrity and public trust, along with flexible work options, professional growth opportunities, and a culture that values innovation, learning, and excellence.

Responsibilities

• Technical Execution: Serves as an expert resource for training strategy and implementation. Collaborates with agency leadership, federal partners, research institutions, investigators, and other stakeholders to develop high-quality educational products and deliver training programs that advance regulatory understanding and compliance across the research community, Identify training needs through analysis of stakeholder inquiries, compliance findings, emerging issues, and feedback from the research community. Design and facilitate webinars, workshops, conferences, forums, and virtual learning events for internal and external audiences. Collaborates with cross-functional teams to ensure compliance with training-related regulatory requirements and proactively addresses potential issues.

• Communication: Interprets and communicates regulatory requirements and agency guidance to diverse stakeholders, Facilitates cross-functional meetings, authors strategic communications including training proposals and executive summaries, and ensures alignment of messaging across teams and stakeholders. Monitor regulatory developments, emerging research trends, and evolving best practices affecting the human research protections landscape.

• Project Management: Tracks and reports on training project progress, ensures timely delivery of task order work, and supports internal and client-facing schedule updates. Manage multiple concurrent education and outreach projects from planning through implementation and evaluation.

• Quality Management: Identifies non-conforming training services, determines their significance, and recommends and implements corrective actions while promoting awareness of continuous improvement.

• Documentation: Oversees documentation strategies for training programs, ensuring that training and education materials are well-organized, compliant and tailored to stakeholder needs. Develops and maintains a variety of external-facing educational and communication products. Prepare reports and presentations summarizing findings, trends, accomplishments, and recommendations for leadership.

• Problem Solving & Continuous Improvement: Coordinates cross-functional training activities. Recommends improvements to educational programs, materials, and delivery methods,

• Supervision: Works under manager’s long-range direction and proceeds independently, providing mentoring to more junior employees.

• Performs other job-related duties as assigned.

Minimum Education and Experience

• Bachelor’s Degree in health / science

• 10+ years relevant professional experience

Basic Requirements

• Demonstrated experience in human subjects research protections, stakeholder engagement, training and educational outreach such as:

  • Supporting education and training activities related to human subjects research
  • Developing or delivering professional training, education, or outreach materials related to human subjects research, research compliance, research administration, or regulatory affairs.

• Comprehensive knowledge of human subjects research protections and research ethics, including 45 CFR Part 46 (Common Rule) and related HHS regulations and guidance.

• Strong understanding of IRB operations, review processes, compliance programs, and institutional responsibilities.

• Knowledge of informed consent requirements, risk-benefit assessment, and protections for vulnerable populations.

• Knowledge of adult learning principles, instructional design methodologies, and educational technology.

• Strong project planning, organization, and stakeholder management skills.

• Ability to translate complex regulatory information into user-friendly educational materials.

• Exceptional attention to detail, demonstrated ability to execute instructions, and commitment to quality and compliance

• Intermediate experience with Microsoft Office productivity software and collaboration tools such as Microsoft Teams and SharePoint.

Skills That Set You Apart

• Advanced degree (Masters or higher) Preferred.
• Experience supporting federal agencies, particularly HHS, NIH, FDA, or OHRP.
• Certification in project management, instructional design, research administration, or regulatory affairs.
• Experience developing multimedia learning products, including video-based training and e-learning modules.
• Intermediate experience with AI tools, including their limitations and risks, and how they can be applied to support project management tasks.

About Ripple Effect

Ripple Effect is a woman-owned, 200-person company of communicators, scientists, researchers, and analysts. Established in 2003, and named as one of the “Best and Brightest Companies to Work For” in 2024 and 2025 by the NABR, Ripple Effect has earned acclaim for delivering unparalleled consulting services and top-tier talent across federal, private, and non-profit sectors.

At Ripple Effect, we reward our employees for their contributions to our mission. Our comprehensive total rewards package includes competitive pay, exceptional benefits, and a range of programs that support your work/life balance and personalized preferences.

Learn more about our benefits and culture here.

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Intermediate Front End Developer is a technical role that supports building and maintaining the user-facing aspects of Smile Digital Health’s Clinical Intelligence platform. This role enables a seamless user experience by translating design concepts into functional technical roadmaps and developing a functional, interactive and intuitive user interface. This role will collaborate closely with cross-functional teams to gather requirements, design and implement applications and test components of the system.

Responsibilities:

• Support in shaping the approach, scope, milestones, and solution design of a responsive, performant and scalable user interface for assigned modules and features.

• Work closely with the development team(s) to implement solutions by writing code, creating components and modules that meet development requirements.

• Write comprehensive and manageable code and unit tests as well as develop and maintain relevant documentation for front-end components. Participate in rigorous testing cycles and defect resolution.

• Develop and maintain a deep understanding of the functionality being developed to provide support to the team.

• Lead architectural design discussions with regards to Angular front-end designs and help mentor/coach other developers in learning these best practices.

• Contribute and adhere to team/department coding standards to ensure consistency.

• Attend and participate in client meetings, as required.

• Lead and engage in detailed and in-person code reviews, pair-programming and collaborative problem analysis with teammates.

• Participate in monthly Technology meetings to help guide corporate technical processes, architecture, and strategy.

Requirements:

• 5+ years of software development experience with Angular, JavaScript/Typescript, HTML, CSS and Git.

• Experience in the healthcare and/or technology industry, preferred.

• Bachelor’s degree in Computer Science, Engineering or equivalent and/or equivalent working experience.

• Demonstrated experience with building apps using Angular and having an in-depth understanding of core concepts including, but not limited to, state management/ observables/interceptors/routing, etc.

• Familiar with agile and scrum processes.

• Excellent written and verbal communication that ensures effective collaboration and clear documentation.

• Experience with Slack, Google technologies, Figma, Jira, GitLab, Postman, Microsoft Azure, Jasmine/Karma, Cordova/Ionic, REST APIs, Bootstrap, preferred.

• Experience with CI/CD pipelines, Docker containers and networking, preferred.

• Knowledge or experience in healthcare, HL7/ FHIR is an asset but not required.

$90,000 - $110,000 a year

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a replacement role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Visual Concepts, we believe great games are made by diverse and empowered teams with a shared passion for play. As one of the world’s top game development studios, we have shipped over 100 multi-sku titles to critical acclaim and commercial success. Our teams are independent and entrepreneurial. Our studios in Novato, Irvine, Budapest, Shanghai, Austin, Boise, Seoul, and Parksville, Canada are committed to artistry and technical innovation, offering top candidates the opportunity to learn and grow with some of the smartest and most creative minds in the industry.

What We Need:

Our talented NBA 2K team is looking for a Graphics Engineer with a passion for cutting-edge rendering technology. In this role, you’ll work on the design, development, and maintenance of high-performance C/C++ code and HLSL shaders, contributing directly to the visual fidelity of our games. If you’re a creative problem solver who thrives on pushing the boundaries of real-time graphics and enjoys collaborating in a high-caliber engineering environment, we want to hear from you. This position reports to the Lead Graphics Engineer.

What You Will Do:

• Explore and implement new rendering technologies to elevate visual quality
• Optimize GPU performance to support smooth, high-fidelity gameplay
• Partner with art and design teams to define and enhance the look and feel of the NBA 2K series
• Work on improvements in VFX, lighting, and post-processing graphics features
• Participate in system-wide upgrade initiatives to keep our rendering tech current

Who Will Be A Great Fit:

• Most importantly: thoughtful, passionate, and driven
• 3+ years of experience in game or graphics development
• Bachelor’s degree in Computer Science or equivalent professional experience
• Advanced proficiency in HLSL or a comparable shading language
• Strong grasp of 3D math concepts and applications
• Deep understanding of optimization techniques and trade-offs
• Demonstrate ability to write efficient, portable, reliable, and readable code
• Fluent in English, both written and verbal
• Love for video games (not just ours!)

Might Be Nice:

• Experience shipping a AAA title
• Deep expertise in areas such as physically-based rendering, real-time global illumination, post-processing effects, or simulating natural phenomena
• Familiarity with applying machine learning techniques to graphics-related challenges

This is a fully remote role that may be based anywhere in the United States. Below are the expected salary and wage ranges for applicants based in locations where the pay transparency law is in effect: California: $120,000 - $154,300 per year. New York State (inclusive of New York City): $108,000 - $138,800 per year. Washington: $120,000 - $154,300 per year. New Jersey: $108,000 - $138,800 per year. British Columbia: $85,700 - $114,300 (CAD) per year.  Base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an ‘at-will position’ and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

To learn more about Visual Concepts and our studio locations, check out our website at www.vcentertainment.com

Position Title: Health Communication Specialist – Division of Community-based Prevention and Care

Location: Remote

Position End Date: 6/30/2027

Salary: $60,000 plus benefits

Overview:

The CDC Foundation is seeking a Health Communications Specialist to provide strategic communications support across multiple programs within the Division of Community-Based Prevention and Care, including oral health, asthma, community health workers, cancer, and community-health alignment.

· promoting community-clinical linkages to prevent and manage asthma, cancer, and oral health

· engaging and advancing the community health worker workforce, and promoting community health alignment by working closely with community health centers

· implementing change practices within health systems to address health inequities

· collecting and disseminating surveillance data on a wide variety of content areas described above

This position will regularly interact with program and evaluation staff to meet the communications needs of the Division. Under the direction of the Division Director and with guidance from the Bureau’s Health communications director, the Health Communications Specialist is responsible for creating and implementing a communications plan that supports and promotes the work in topic areas designated by the Division Director. The Health Communications Specialist identifies key messages, channels for communicating key messages (traditional and emerging), and identifies or develops content appropriate for those channels, ensuring cultural relevance and suitable literacy levels.

The Health Communications Specialist will also provide a structural analysis of systemic and historical racism and the resulting health inequities and apply this lens to their work, tailoring communications plans and activities to this analysis.

Qualifications:

· Master’s degree in health communications, public health, or a related field.

· 2-4 years professional, related experience.

· Knowledge of behavior change messaging, marketing, and other communications principals and experience in applying these principles to previous work.

· General understanding of and commitment to health equity, including racial equity, and addressing the social determinants of health.

· Experience developing communications materials and awareness campaign(s), including formatting and creating visually appealing communications materials.

· Ability to work independently and take direction as part of a team.

· Excellent organization skills and attention to detail.

· Excellent interpersonal skills/communication skills and experience working in collaborative team environments.

· Proficient in Microsoft Office suite including Microsoft Word, Excel, and PowerPoint.

Responsibilities:

· Plan, develop, implement, and evaluate communications message strategies that meet public health mission and goals.

· Provide marketing and communications expertise in the development and implementation of printed and online publications, websites, presentations, and collateral materials including via traditional and emerging health communications modalities.

· Work with program teams to develop effective and cost-efficient opportunities for message planning, research, message development, and message delivery.

· Establish and maintain effective working relationships with partners, contractors, and stakeholders.

· Develop content for posting on various digital media outlets, including ensuring consistency across communication channels and working within state requirements and guidelines. This may require work with partners or contractors.

· Ensure communication activities are based on accepted principles, methods, and best practices.

· Attend internal and external meetings as requested.

· Complete assigned deliverables, including required reports, within established time frames.

· Manage project work, as needed, including quality assurance and deliverable compliance.

Special Notes:

This role is involved in a dynamic public health program. As such, roles and responsibilities are subject to change as situations evolve. Roles and responsibilities listed above may be expanded upon or updated to match priorities and needs, once written approval is received by both the CDC Foundation and MDPH in order to best support the State of Massachusetts in their public health programming.

This position is currently a remote position. CDC Foundation retains the right to make adjustments to this as required.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law. We comply with all applicable laws including E.O. 11246 and the Vietnam Era Readjustment Assistance Act of 1974 governing employment practices and do not discriminate on the basis of any unlawful criteria in accordance with 41 C.F.R. §§ 60-300.5(a)(12) and 60-741.5(a)(7). As a federal government contractor, we take affirmative action on behalf of protected veterans.

The CDC Foundation is a smoke-free environment.

Relocation expenses are not included.

About the CDC Foundation The CDC Foundation helps the Centers for Disease Control and Prevention (CDC) save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations and individuals to protect the health, safety and security of America and the world. The CDC Foundation is the go-to nonprofit authorized by Congress to mobilize philanthropic partners and private-sector resources to support CDC’s critical health protection mission. Since 1995, the CDC Foundation has raised over $1.2 billion and launched more than 1,200 programs impacting a variety of health threats from chronic disease conditions including cardiovascular disease and cancer, to infectious diseases like rotavirus and HIV, to emergency responses, including COVID-19 and Ebola. The CDC Foundation managed hundreds of programs in the United States and in more than 140 countries last year. Learn more at www.cdcfoundation.org.

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24⁄7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

As an Engineer within Bitpanda’s Prime Services team, you will design, build, and scale the low-latency, highly available back-end systems powering our margin trading ecosystem. You will own critical infrastructure spanning leverage and collateral management, real-time risk assessment, and automated liquidation engines. Collaborating closely with product, quantitative, and risk teams, your work will directly shape how clients access leverage and how Bitpanda manages credit risk at scale.

What you’ll do

• Design and develop scalable, resilient, message-driven services using Java 25 & Micronaut,
• Write clean and future proof code with 80% unit test test coverage, end to end and integration testing before deploying into event driven microservices architecture
• Optimise payment modules/services to ensure reliability, maintainability, performance and scalability
• Drive innovation by researching and adopting the latest trends and technologies in backend development, ensuring our applications remain cutting-edge
• Be a technical mentor for junior developers, providing guidance and support to help them grow and excel in their careers

Who you are

• 4+ years of experience of software development using modern frameworks such as Micronaut/Spring Boot, with Java 17+ as your main programming language
• Good understanding of relational and non-relational databases (bonus points for experience with Postgres and MongoDB)
• Experience creating and maintaining publicly available REST APIs with a keen understanding of performance optimisation and scalability
• Practical knowledge in using message-oriented middleware as we’re working with event driven microservices (ideally Apache Kafka, RabbitMQ, SQS or ZeroMQ)
• Good understanding of CI/CD: familiarity with AWS and Kubernetes is ideal but any public cloud experience is fine

What’s in it for you

• Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
• Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.
• Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
• Time to recharge – On top of your standard annual leave, prioritise your wellbeing in 2027 with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months.
• Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.
• Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
• Support during life milestones – Take advantage of up to 8 additional weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
• Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.
• Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
• Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
• Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration

       .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.

Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

\* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).

Who We Are

Hyperbolic Labs is on a mission to democratize AI by breaking down the barriers to computing power with our Open-Access AI Cloud. By making better use of idle computing resources across the globe, we offer an innovative GPU marketplace and AI inference service that promise affordability and accessibility for all. As pioneers at the intersection of AI and open-source technology, we believe in an open future where AI innovation is limited only by imagination, not by access to resources. We’re looking for forward-thinking individuals who share our passion for making AI universally accessible, secure, and affordable. Join us in building a platform that empowers innovators everywhere to turn their visionary AI projects into reality.

About the Role

When a customer’s GPU cluster has a problem, you are the first engineer they talk to, and most of the time you are the only one they need to. You own the ticket from the first response to the resolution, you own the clock against our SLA, and you keep ownership even when the problem needs deeper help.

This is not a ticket routing job. You will be in Linux every day, on real infrastructure, fixing real customer problems. The people who do this well here move into the Forward Deployed Engineer role, and we will build that path with you deliberately.

Who You Are

• Ticket ownership, end to end. You own every ticket you pick up, including after it escalates. You do not hand off, you pull in the engineer you need and stay on it until the customer is working.

• The SLA clock. First response, severity classification, and keeping us honest against our response commitments. You are the person who knows where every open issue stands.

• First technical response and triage. Reproduce the problem, gather the logs and configuration that matter, and make the first call on whether the fault is ours or the provider’s.

• Customer environment access and configuration. SSH key and access issues, NFS mounts and storage, quotas, security groups, container and driver questions, billing and account questions.

• Runbook execution and authoring. Run the documented play when there is one. When you solve something new, write the runbook so the next person does not escalate it.

• Documentation. Keep our customer-facing docs and internal knowledge base current. Most repeat tickets are a documentation gap.

• Very strong Linux experience and daily work in the CLI.

• Experience owning tickets against a response SLA in cloud, hosting, or infrastructure support.

• Solid networking and storage fundamentals: SSH, NFS and mounts, DNS, firewalls and security groups.

• Working familiarity with GPU workloads: nvidia-smi, drivers, CUDA, containers.

• Clear and fast written communication under time pressure. Customers read what you write while they are blocked.

• Good judgment about the limits of your own knowledge, and a bias toward escalating early with a complete picture rather than late with a guess.

• Comfortable working across time zones and with an on-call rotation for critical issues.

Preferred Qualifications

• Experience with ticketing and on-call tooling (Zendesk, Linear, PagerDuty, or similar).

• Scripting in bash or Python to automate repeat work.

• Exposure to Slurm, Kubernetes, or Docker in a multi-tenant environment.

• Background in GPU cloud, HPC, or a hardware-adjacent support org.

Hyperbolic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a Growth-Minded person who is passionate about delivering results, creating value, improving the team’s efficiency, investigating problems, and finding solutions - join our Team! Our promise to our people is that MasterBorn is the best place in the world to grow your career.

In MasterBorn, we build software better with world-class developers and designers. Our tech stack is built around React, Node.js and TypeScript. We are working with well-established companies and sometimes startups in their early stages (MVPs), which makes the job full of diversity and exciting challenges while crafting cutting-edge solutions.

Enjoy the flexibility of working within the Polish time zone while collaborating with clients from diverse industries in USA, such as Fintech, Sportstech, Medtech, and many others.

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Offer summary:

• Required: 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR managing external clients supporting building SaaS products, experience working in Agile projects, English & Polish - min. C1
• Offer: B2B/UZL, paid days off, 100% remote (or hybrid/onsite - as you prefer), Polish time zone, flexible hours, full time position, long term contract, Scrum Teams, regular Product Owners’ knowledge sharing meetings, and more
• Perks and Benefits: learning budget, health insurance and sport benefit, regular feedback, support, and real learning opportunities, access to internal Design Talks and Tech Talks, and more
• Tools you’ll use: Slack, GSuite, Jira, FigJam and Coda, Apple MacBook Pro

Your future tasks and duties:

• Act as a trusted product partner to the Client’s Product Owner, helping translate business goals into product direction, priorities and actionable decisions.
• Understand the client’s business model, goals, product strategy, users, market context, and success metrics, and ensure the team understands not only what we are building, but why it matters.
• Work at the discovery and delivery stages of the product implementation.
• Manage the product roadmap & product backlog, always connecting roadmap and feature decisions to measurable business and user outcomes rather than just output.
• Prepare the requirements so they are clear to the team.
• Ensure timely delivery of the product.
• Negotiate the scope and explain technical aspects to the client.
• Advise clients on product decisions by clearly communicating trade-offs between business value, user needs, technical complexity, risk, and time to market - confidently discussing priorities, risks, and opportunities with clients and senior stakeholders.
• Constructively challenge client requests, ask strong questions, and recommend alternatives instead of simply executing what the client asks for.
• Work with a scrum team (cross-functional teams of 4-12).
• Collect and provide feedback for your team.
• Proactively identify product opportunities, risks, and gaps, and bring recommendations to the client rather than waiting for requirements.
• Facilitate conversations toward clear decisions, especially when stakeholders disagree or requirements are ambiguous.

About you - Tech skills & Experience:

• 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR serving clients developing a SaaS product in a BA/Product Owner role.
• Experienced working in Agile projects.
• Strong ability to structure and visualize ideas in real time - helping clients understand flows, logic, and next steps with clarity.
• Excellent at structuring work and communication - ensures clear agendas, aligned roadmaps, and closes loops on decisions and follow-ups.
• Skilled in cooperation, conducting talks, meetings, and workshops with United States based, English-speaking clients.
• Experienced in writing down requirements, creating process flows and communicating them to the development team.
• Ability to conduct workshops with the client (use of a wide range of workshop techniques depending on the kind of client and their needs).
• Solid business and product thinking - you get up to speed quickly on a client’s business model, goals, users, and market context, and use that understanding to shape product decisions.

About you - Soft Skills:

• Excellent command of Polish and English (both C1) is required.
• Not afraid to question the status quo.
• Able to communicate clearly with assertiveness and a positive attitude.
• Analytical mindset (understand the project from the helicopter view and in detail).
• Open-minded, have a problem-solving way of thinking.
• Excellent at self-management & decision-making.
• Happy to take ownership of the product and comfortable moving it forward without needing constant direction - you know what needs attention and close gaps proactively.
• Adaptable communicator - able to adjust the level of detail and framing depending on whether you’re talking to developers, Product Owners, or senior business stakeholders.
• Open to learning from your exceptional teammates and co-workers.

Nice to have:

• Experience in working with Senior Executives
• Understanding of web development technical concepts
• History of working with American stakeholders

Recruitment process:

• CV Review
• Phone call with our Recruiter (15min)
• Soft-skills interview with our Recruiter (1h)
• Technical interview with Product Team (1,5h)
• Interview with your Department Head (1h)
• Decision and feedback 🥳

9,000 zł - 17,500 zł a month

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Join us and have a real impact on the road to a project’s success!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.